U-Reach ITS-SAS Series User manual

ITS-SAS Series
SATA/SAS Duplicator and Sanitizer
User Manual
v A.03

1
Index VA.03
Product Disclaimer................................................................................................. 2
Warranty ................................................................................................................ 2
Piracy Statement.................................................................................................... 2
Before You Start ..................................................................................................... 3
Notice Symbols ...................................................................................................... 4
Product Overview .................................................................................................. 5
Functions Table ...................................................................................................... 7
Functions.............................................................................................................. 10
1. Copy ................................................................................................................. 10
2. Compare........................................................................................................... 10
3. Copy+Compare................................................................................................. 10
4. Erase................................................................................................................. 11
5. Utility................................................................................................................ 12
6. Setup ................................................................................................................ 13
7. Log Manager .................................................................................................... 19
Real time PC-Monitoring...................................................................................... 22
Using the PC-Monitoring Feature ........................................................................ 23

2
Product Disclaimer
U-Reach is not accountable for any incidental or consequential damages, including, but not
limited to property harm, loss of time or data from use of any U-Reach products or any other
damages attributable to product malfunction or failure of including without limitation, those
attributed to reliance of the materials provided, costs of product replacement, loss of use,
data or profits, delays or business interruptions, any principle of legal responsibility arising
from or in reference to the use, overall performance, delays in servicing, or lack of ability to
render service of any U-Reach product. U-Reach makes every effort to ensure proper
function of all products. However, the customer is responsible to verify that the output of U-
Reach product meets the customer’s quality requirement. The customer further
acknowledges that improper use of U-Reach products, software program, and/or hardware
issues can cause loss of data, defective formatting, or unreliable data loading. U-Reach will
make efforts to resolve or repair any issues recognized by customer either within the
warranty period or on a time and materials basis.
Specifications and features are subject to change without notice or obligation.
Warranty
U-Reach provides a basic one-year parts and labor warranty for all its products, excluding
cables, adapters, and other consumable items. An extended warranty may be purchased.
Telephone and email support is available for the life of the product as defined by U-Reach.
All warranties are specific to market region and will be defined per market region in which
the product was purchased.
Piracy Statement
U-Reach accepts no responsibility for copyright infringement or misuse of any U-Reach
equipment. Copying any form of data (audio, video, or software) without the permission of
the copyright holder is illegal. It is the sole responsibility of the user to ensure that the legal
copyrights of the copyright owners are respected.

3
Before You Start
Important Notice
⚫Carefully read the entire manual before operating.
⚫Never turn off the power while the firmware is updating.
⚫Devices will operate at high temperature during high-speed tasks. Please wear protective
gloves to prevent burns when handling devices.
⚫Devices working in high temperature may cause it to slow down or even shut down.
Please make sure the devices are not overheated.
⚫Ensure machine and operator are properly grounded to prevent ESD.
⚫Make sure the source device is correct and functioning.
⚫Equal capacity of source and target is recommended for guaranteed data consistency.
⚫Using the Copy+Compare function provides the most flawless duplication.
⚫Damage incurred due to noncompliance with our operating instructions will void the
warranty.
⚫Store the equipment safely when not in use and keep out of the reach of children.
⚫Use only approved, stable power sources.
⚫Use product only in a clean, dry, dust free, and ventilated area. Liquids or foreign debris
can severely damage your duplicator.
⚫It is typical for the machine to heat up during operation.
⚫While in use, do not move the duplicator or remove devices.
⚫Static electricity may cause duplication error. Please pay attention to the duplicator’s
environment and operator’s equipment. Purchasing static electricity elimination
equipment to avoid static electricity shock while in high static electricity areas.
⚫Devices will operate at high temperatures during selected tasks.
⚫Wear protective gloves to prevent burns when handling devices.
⚫Do not place vases, flowerpots, cups, cosmetics, medicines, small metal parts, or
containers filled with water or any other liquid on/near this product. If liquid overflows
or such objects or substances fall into the machine, it may cause damage to the product,
which may seriously result in fire or electric shock.
⚫Do not place heavy objects on the product because the product may overturn and cause
injury.

4
Notice Symbols
Special items, procedures, or notes to be observed prior to use:
Note
Refers to related duplicator operations, special details, tips, or
suggestions for operational effectiveness.
Caution
Refers to procedures that need to be adhered to or precautions.

5
Product Overview
Front View
Back View
USB port for
1. Output log report
2. Update FW
LCD Display
Control Buttons
USB Port for PC-LINK
Fan switch
Power
switch
Power supply

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LED Indicator
LCD Configuration
Yellow : Powering
Green: Pass
Red: Fail

7
Functions Table
Function
Description
1. Copy
Copies data from source device to targets. (There are four copy modes in
function "6.2.1 Copy Area")
2. Compare
Compares the source and targets to ensure copy accuracy.
3. Copy +
Compare
Automatically launches compare function after copy is completed.
4. Erase
It is capable to
enable/ disable
erase of source
HDD at
function 6.5
4.1 Quick Erase
Erases device(s)’ index table.
4.2 Full Erase
Erases entire device(s), complying with NIST 800-88 Standards.
4.3 DoD Erase
Erases device(s), complying with DoD 5220.22-M Standards.
4.4 DoD EraseComp
Erases device(s), complying with DoD 5220.22-M Standards and verifies
complete erasure.
4.5 7-Pass Erase
Erases device(s) 7 times complying with DoD 5220.22-M(ECE) Standards.
4.6 Secure Erase
Erases the non-loadable areas complying with NIST 800-88 Standards.
4.7 Enhanced Secure Erase
Erases devices that supports this feature.
4.8 US Army AR 380-19
Erases device(s) complying with "Army Regulation 380-19" by the US
Army.
5. Utility
5.1 Show Device Info
Displays basic information such as device model, name, capacity, etc.
5.2 Update System
Updates system firmware by any device at the source port or through
the USB port.
5.3 System Info.
Displays system information such as controller, model number, software
version, etc.
6. Setup
6.1 Start-up Menu
Sets default function to display during equipment initialization.

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6.2 Copy Area
Setup copy mode.
System and Files
Copies data and skips empty space. Only
supports standard formats.
ALL Partitions
Copies all partitions and data, unallocated
partitions not included.
Whole HDD
Copies all source data, bit-by-bit.
Percentage (%)
Sets percentage of source capacity to copy.
6.3 HPA Copy Mode
Do Not Copy HPA
Keep Target HPA
Does not copy HPA data
but keeps target device’s
original HPA setting.
Clear Target HPA
Does not copy HPA data
and clears target device’s
HPA setting.
Setting Target HPA
Copies HPA setting from source device to target.
Copy And Setting
Copies HPA setting and data from source device
to target.
6.4 Skip Bad Sectors
Skips bad sectors during Copy/Compare.
6.5 Erase Master
Allows user to erase the source port or not.
6.6 Unknown Format
Allows user to copy or skip unknown format(s).
6.7 Erase Pattern
Sets whether to overwrite data in one-byte or Big random data.
6.8 Clear HPA at Erase
Clear HPA Setting
Clears HPA setting during erase.

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Keep HPA Setting
Keeps original HPA setting during erase.
6.9 Mark After Erase
Creates watermark on the device(s) after erase job is completed.
6.10 Language
Sets preferred language: English, Japanese, Spanish.
6.11 Restore Default
Reinstates manufacturer settings.
7. Log Manager
7.1 Out Today Report
Outputs today’s log data.
7.2 Out Recent Report
Outputs recent log data.
7.3 Out Period Date
Outputs a set period of log data.
7.4 Advanced
Function
Default
password:
123456.
7.4.1 Clear All Log
Clears all log records.
7.4.2 Setup Password
Allows password change.
7.4.3 Adjust Clock
Sets time and date.
7.4.4 Add Watermark at text File
Creates watermark on the log report.

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Functions
1. Copy
Step 1: Prepare source and target devices.
Step 2: Connect source and target devices.
Step 3: Proceed to copy.
Scroll to select "Copy", then press "OK" to start the duplication process.
Note
⚫The number of working/connected targets will be displayed on LCD. Press
"OK" to start.
⚫Press ▲▼ together for 5 seconds to stop operation on the slowest device.
⚫Press “ESC” for 5 seconds to stop all the copy jobs.
Caution
It is recommended to reboot the machine after manually stopping the copy.
Step 4: Copy Completed!
The quantity of passed or failed target device(s), the copied duration, and CRC64 will be
displayed on the LCD after duplication completes.
2. Compare
Step 1: Proceed to verify device(s).
Scroll to select "Compare", then press "OK" to start the verification process.
Note
The number of working/connected targets will be displayed on the LCD. Press
"OK" to start.
3. Copy+Compare
Note
Recommendation: Target device(s)’ capacity must be equal to or larger than
the source device capacity.
Note
CRC64: During duplication, each port will simultaneously record written
message and compare CRC64 between source and targets. The result will
confirm a pass (green light) or fail (red light).

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Sequentially automates from Function 1, Copy to Function 2, then Compare.
Scroll to select "Copy+Compare", then press "OK" to start the automated duplication and
verification process.
4. Erase
Step 1: Connect device(s) for sanitizing.
Step 2: Enter function "Erase"
Scroll to select "Erase”, then press "OK" to view the erase modes.
Step 3: Select an Erase Function.
Here are a couple tips to see port details during erase:
⚫Press “▲” or “▼” to view real-time status of each port.
⚫Press “OK” to view the details of each port.
Step 4: Erase Completed
Caution
⚫Please back up all important data before using this function.
⚫User is responsible for verification of targets’ quality. Testing a few
completed targets in a mass production environment for quality control
is recommended.
4.1 Quick Erase
This function will erase the index table from the connected device(s).
Scroll to select "Quick Erase”, then press "OK" to start the erasing process.
4.2 Full Erase
This function will erase all data per NIST 800-88 Standards on the connected device(s).
Scroll to select "Full Erase”, then press "OK" to start the erasing process.
4.3 DoD Erase
This function will erase all data per DoD 5220.22-M Standards on the connected device(s).
Scroll to select "DoD Erase", then press "OK" to start the erasing process.
4.4 DoD EraseComp
Note
Source Port is disabled for erasing. Go to “Erase Master” to enable source port
erasing.
Note
Press “ESC” for 5 seconds to stop all the erase jobs.

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This function will erase all data per DoD 5220.22-M Standards, then verifies erasure of the
connected device(s).
Scroll to select "DoD EraseComp", then press "OK" to start the erasing and verification
process.
4.5 7-Pass Erase
This function will erase device(s) 7 times complying with DoD 5220.22-M(ECE) Standards.
Scroll to select "7-Pass Erase", then press "OK" to start the erasing process.
4.6 Secure Erase
This function erases the non-loadable areas complying with NIST 800-88 Standards.
Scroll to select "Secure Erase ", then press "OK" to start the erasing process.
Caution
If Secure Erase process is interrupted, the device will be locked. Please
execute again and wait until it finishes.
4.7 Enhanced Secure Erase
This function erases devices that supports this feature.
Scroll to select "Enhanced Secure Erase", then press "OK" to start the erasing process.
4.8 US Army AR 380-19
This function will erase device(s) complying with Army Regulation 380-19 by the US Army.
Scroll to select "US Army AR 380-19", then press "OK" to start the erasing process.
5. Utility
This menu contains submenus related to device information, system information and
updates.
Scroll to select "Utility”, then press "OK" to view the submenus.
5.1 Show Device Info
This function will display basic information such as device model, name, capacity, etc.…
Scroll to select "Show Device Info”, then press "OK" to view the connected device(s). Then
scroll through to view connected device(s) by port number order.
5.2 Update System
Step 1: Prepare a USB drive for update.
Connect a USB drive to PC. Download the latest firmware provided by our technical support,
unzip the BIOS firmware, then save it to the root directory in the USB drive.
Note
The USB’s format must be: FAT16 or FAT32.

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Step 2: Proceed to update firmware.
Connect USB drive to the USB port in front of the duplicator. Scroll to select "Update System”,
then press "OK" to start the firmware update process.
Caution
The firmware update process may take longer than 5 minutes. Please do not
disrupt power or process during BIOS update. If interrupted, the system will
become useless. We will not be held responsible for any damages.
5.3 System Info
This function will display basic information such as device model, name, capacity, etc.…
Scroll to select "System Info”, then press "OK" to view the connected device(s). Then scroll
through to view all information.
6. Setup
This menu contains submenus related to device information, system information and
updates.
Scroll to select “Utility”, then press "OK" to view the submenus.
6.1 Start-up Menu
This function allows user to select the default function to display during equipment
initialization.
Scroll to select "Start-up Menu”, then press "OK.” Then scroll through the available menus for
startup.
6.2 Copy Area
There are 4 submenu modes.
Scroll to select "Copy Area”, then press "OK.” Then scroll through to select one of the four
copy methods.
⚫Selecting the Proper Copy Modes
Example: There are two defined partitions in a 500GB device. The charts below illustrate
what portion would be duplicated.

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⚫Copy and Compare Preparations
Please consider the settings before proceeding with copy or compare, such as “Copy Area”,
“Skip Bad Sectors”, etc.….
Using appropriate copy modes can greatly reduce operation time and increase efficiency.
There are four copy modes with different copy methods.
1. System and Files
Copies data and skips empty space. Only supports standardized formats.
Scroll to select "System and Files”, then press "OK" to save the copy method.
Allows user to copy source device’s System and Files, instead of the entire device. The system
will analyze the source device and identify the data area to copy. If the source device’s data is
within the target device’s capacity, the copy will be processed. FAT16/32/exFAT, NTFS,
EXT2/EXT3/EXT4, and HFS/HFS+/HFSX are supported in this copy mode.
100GB
250GB
500GB
60GB Data
150GB
Unallocated
Partition
30GB Data
System and files
100GB
250GB
500GB
60GB Data
150GB
Unallocated
Partition
All Partitions
70GB
190GB
30GB Data
100GB
250GB
500GB
60GB Data
150GB
Unallocated
Partition
Whole Device
70GB
190GB
30GB Data
This function will analyze
and copy only data and
skip empty spaces.
This function will copy the
entire device.
This function will copy all
data
within the defined
partitions.

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2. All Partitions
Copy or skip HPA, DCO, unknown partitions, modified formats, etc. defined by settings.
Scroll to select "All Partitions”, then press "OK" to save the copy method.
The target device’s capacity must be equal to or larger than the source device’s capacity.
3. Whole Device
Copies all source data bit-by-bit.
Scroll to select "Whole Device”, then press "OK" to save the copy method.
Copies the whole source device, irrespective of content, format, partition, or empty space.
This mode does not analyze the data.
4. Percentage (%)
Select percentage of source capacity to copy.
Scroll to select "Percentage”, then press "OK" to save the copy method.

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Copies the selected percentage range of the source’s total capacity, starting from the initial
sector.
6.3 Copy HPA Mode
This menu contains submenus related to HPA Copy Modes
Scroll to select "Copy HPA Mode”, then press "OK" to view the submenus.
1. Do Not Copy HPA
This menu contains submenu settings for users to default to.
Scroll to select "Copy HPA Area >> Do Not Copy HPA”, then press "OK" view submenu
settings.
⚫Keep Target HPA
Does not copy HPA data but keeps target device ‘s original HPA setting.
Scroll to select "Keep Target HPA”, then press "OK" to save this setting.
⚫Clear Target HPA
Does not copy HPA data and clears target device’s HPA setting.
Scroll to select "Clear Target HPA”, then press "OK" to save this setting.
2. Setting Target HPA
Copies HPA setting from source device to target.
Scroll to select "HPA Copy Mode >> Copy HPA Settings”, then press "OK" save this setting.
3. Copy and Setting
Copies HPA setting and data from source device to target.
Scroll to select "HPA Copy Mode >> Copy All HPA”, then press "OK" to save this setting.
Caution
HPA function “Copy and Setting” may change the original parameter of target
devices. To reset it, user must set “Clear HPA at Erase” >> Clear HPA Setting”
and then execute “Erase.”

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6.4 Skip Bad Sectors
Scroll to select "Skip Bad Sectors”, then press "OK" to scroll through the available values for
skipping bad sectors. If the device data is critical and needs to be a full clone, it is
recommended to set “Skip Bad Sectors” at "0.” Bad sectors can be set as unlimited or at a
value from 0 to 65,535.
6.5 Erase Master
This function allows user to enable or disable the source port for sanitization.
Scroll to select "Erase Master”, then press "OK.” Then scroll through to select one of two
settings.
1. Disabled
Source port will be unable to erase.
Scroll to select "Erase Master >> Disabled”, then press "OK" to save this setting.
2. Enabled
Source port will be able to erase.
Scroll to select "Erase Master >> Enabled”, then press "OK" to save this setting.
6.6 Unknown Format
This function only works with “Copy Area >> System and Files.”
Scroll to select "Unknown”, then press "OK”. Then scroll through to select one of two settings.
Unknown format includes all forms of modified and proprietary data and partitions.
1. Copy Unknown
Copy unknown format(s).
Scroll to select "Unknown Format >> Copy Unknown”, then press "OK" to save this setting.
2. Skip Unknown
Skip unknown format(s).
Scroll to select "Unknown Format >> Skip Unknown”, then press "OK" to save this setting.
6.7 Erase Pattern
Scroll to select "Erase Pattern”, then press "OK”. Then scroll through to select one of two
settings.
1. One Byte
Random character written per byte.
Scroll to select "Erase Pattern >> One Byte”, then press "OK” to save this setting.
Caution
The “Copy+Compare” function is advised for enhanced copy accuracy.

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2. Big Random Data
Random character written in a set of area.
Scroll to select "Erase Pattern >> Big Random Data”, then press "OK" to save this setting
6.8 Clear HPA at Erase
Sets to clear HPA setting during erase.
Scroll to select "Clear HPA at Erase”, then press "OK" to save this setting.
1. Clear HPA Setting
Clears HPA setting and data during erase.
Scroll to select "Clear HPA at Erase >> Clear HPA Setting”, then press "OK" to save this setting.
2. Keep HPA Setting
Keeps original HPA setting and data during erase.
Scroll to select "Clear HPA at Erase >> Keep HPA Setting”, then press "OK" to save this setting.
6.9 Mark After Erase
Creates watermark on the device(s) after erase job is completed. This watermark will show
when executing “Show Device Info.”
6.10 Language
Select English, Japanese, Spanish.
Scroll to select "Language”, then press "OK.” Then scroll through select the desired language.
6.11 Restore Defaults
Restores all settings back to manufacturer defaults.
Scroll to select "Restore Defaults”, then press "OK" to restore settings back to manufacture
defaults.

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7. Log Manager
This menu allows user to access several submenus.
Scroll to select "7. Log Manager”, then press "OK" access submenus.
I. Log Report Diagram
II. How to Export Log Reports
The Log Report Management Tool assists users with monitoring, recording and managing the
entire duplication process. By displaying detailed information for each port, this tool helps to
identify the slowest writing device, that in turn, keeps the operation running efficiently.
Note
1. The USB must be FAT16/FAT32 format.
2. The LCD will display the number of recorded logs.
(E.g. #1-#6 means there are 6 logs.)
3. Outputs both .txt and .csv files.
➊ Export Today’s Log Report
Export today’s log report via USB port to a USB drive.
➋ Export Recent Log Report
Exports a recent log report (1-28 days) via USB port to a USB drive.
➌Export Custom Log Report
Exports a specific time period’s log report via USB port to a USB drive.