uControl TouchScreen User manual

uControl Installation Guide
TouchScreen
PN: 630-00008-01 Rev 1.0
August 17, 2010

© 2006, 2007, 2008, 2009, 2010 uControl, Inc. The uControl logo, uControl, Inc., and all other uControl products and technology names are
trademarks or registered trademarks of uControl, Inc. All other products or services mentioned herein are trademarks of their respective companies.

Page iii | August 17, 2010
Table of Contents
OVERVIEW................................................................................................................................................ 1
INSTALLATION TOOLS ............................................................................................................................. 2
INSTALLING THE SECURITY SYSTEM....................................................................................................... 3
TECHNICIAN OPERATIONS.................................................................................................................... 62
TESTING ALARMS........................................................................................................................................................64
CONFIGURING THE ENTRY/EXIT DELAY PERIODS............................................................................................69
CONFIGURING THE ALARM TRANSMISSION DELAY............................................................................................71
CONFIGURING THE SWINGER SHUTDOWN FEATURE.........................................................................................73
RESETTING THE TOUCHSCREEN TO FACTORY DEFAULTS ................................................................................74
CHECKING FOR NEW FIRMWARE UPDATES FOR THE TOUCHSCREEN............................................................76
ENABLING FIRE ALARM VERIFICATION ................................................................................................................79
MANAGING THE PHYSICAL DEVICES IN YOUR SECURITY SYSTEM ........................................................81
MANAGING SENSORS &ZONES...............................................................................................................................82
MANAGING CROSS-ZONE ASSOCIATIONS .........................................................................................................91
MANAGING CAMERAS................................................................................................................................................95
MANAGING KEY FOBS.............................................................................................................................................106
MANAGING KEY PADS ............................................................................................................................................112
REPLACING A TOUCHSCREEN................................................................................................................................119
TROUBLESHOOTING ............................................................................................................................. 131
APPENDIX A: GENERAL CONCEPTS OF THE SECURITY SYSTEM ..........................................................132
ARMING AND EXITING A PREMISES......................................................................................................................132
DISARMING AND ENTERING A PREMISES............................................................................................................133
THE DURESS CODE ..................................................................................................................................................134
APPENDIX B: TOUCHSCREEN PLACEMENT OPTIONS .........................................................................135
POSITIONING THE TOUCHSCREEN ON A FLAT SURFACE.................................................................................135
MOUNTING THE TOUCHSCREEN ON THE WALL................................................................................................136
APPENDIX C: RECOMMENDATIONS FOR SENSOR INSTALLATION AND PLACEMENT ..........................139
DOOR/WINDOW SENSORS AND GLASS BREAK DETECTORS ..........................................................................139
GLASS BREAK DETECTORS .....................................................................................................................................139
MOTION DETECTORS...............................................................................................................................................140
SMOKE DETECTOR INSTALLATION RECOMMENDATIONS...............................................................................141
CAMERA INSTALLATION RECOMMENDATIONS ..................................................................................................142
APPENDIX D: USING THE KEY PAD ......................................................................................................143
CHECKING SYSTEM STATUS....................................................................................................................................143
ARMING THE SYSTEM...............................................................................................................................................144
ARM AWAY MODE.................................................................................................................................................144
ARM STAY................................................................................................................................................................144
DISARMING THE SYSTEM.........................................................................................................................................144
SENDING AN EMERGENCY POLICE ALARM ........................................................................................................145
MOUNTING THE KEY PAD......................................................................................................................................145
CHANGING THE BATTERIES IN THE KEY PAD ...................................................................................................146

Page iv | August 17, 2010
APPENDIX E: USING THE KEY FOB ......................................................................................................147
CHECKING SYSTEM STATUS....................................................................................................................................147
ARMING THE SYSTEM...............................................................................................................................................148
ARM AWAY MODE.................................................................................................................................................148
ARM STAY................................................................................................................................................................148
DISARMING THE SYSTEM.........................................................................................................................................148
SENDING AN EMERGENCY POLICE ALARM ........................................................................................................149
CHANGING THE BATTERIES IN THE KEY FOB....................................................................................................149
APPENDIX F: INSTALLER QUICK REFERENCE (SIA)............................................................................150

Page 1 | August 17, 2010
Overview
To set up the security system in a customer premises:
1. Complete a Home Security Survey (HSS) for the customer.
2. Ensure the customer premise has access to the Internet.
3. Activate the TouchScreen (see Installing the Security System on page 3).
The TouchScreen can connect to the managed router/modem either wirelessly or by Ethernet cable.
The TouchScreen communicates with sensors by radio frequency. Optional cameras communicate
with the uControl router wirelessly. The TouchScreen maintains communication with the uControl
servers through the Internet and by Cellular.
The uControl security network MUST be installed “in front” of all other home networks relative to
the Internet. Connect the customer’s home network to the Internet through the security network
router by Ethernet cable as described on pages 11 and 14). The customer can install a retail router
behind the security network router and access the Internet. The customer can choose to expose their
retail router to the Internet through the DMZ of the security network router as described in the
TouchScreen User Guide.
Figure 1: uControl Home Security Configuration

Page 2 | August 17, 2010
Installation Tools
The following are the tools required to install the security system:
§
Digital multi-meter
§ Rubbing alcohol with container to dilute
with water
§
Paper towels
§ Drop cloth for work area
§
Ladder 6’
§ Compressed air and soft-bristled
§
Assorted screwdrivers
§ Sound sensor t
ester for testing glass break
sensors
§Aerosol smoke tester
§ Double-sided sticky tape
§ Alternative double-sided sticky tape
§
Tape measure
§ Pocket level
§
Multi-purpose scissors
§ Flashlight
§
Shoe covers
§ Ethernet cable of sufficient length
(used to configure the camera or
if the TouchScreen will not connect to the
router/modem wirelessly)

Page 3 | August 17, 2010
Installing the Security System
Installing the security system in the customer’s home consists of the following general processes.
These processes are detailed in the following pages of this section:
A. Setting up the Router (page 4)
B. Installing the TouchScreen (page 4)
C. Ensure your TouchScreen Configuration Information is Correct (page 8)
D. Activating the System (page 9)
E. Adding Sensors (page 21)
F. Adding Key Fobs (page 28)
G. Adding Key Pads (page 33)
H. Adding Cameras (page 38)
I. Testing the Alarm Functionality of the Security System (page 48)
J. Setting and Validating the Security Information (page 53)
K. Mounting the Sensors (page 57)
L. Configuring the TouchScreen (page 58)
M. Activating the Subscriber Portal (page 57)

Installing the Security System
Page 4 | August 17, 2010
To install the security system in a customer premises:
A. Setting up the Router
1. Ensure the customer premises have access to the Internet.
2. Reset the home network router.
Note: Do this, also, if you are restarting the installation process after having established the
connection between the TouchScreen and the router.
B. Installing the TouchScreen
Note: To mount the TouchScreen on a wall, perform the procedure described on page 136.
1. Remove the TouchScreen from its
packaging.
2. Use a P1 Philli
ps screwdriver to remove the
(1) screw from the battery cover of the
TouchScreen, and detach the cover.
The 4 volt lithium polymer battery is wrapped and
unconnected in the battery compartment of the
TouchScreen.
3. Unwrap the battery from its packaging and install it in the battery compartment.
4.
Position the battery and cables inside
the battery compartment so the
cables lie along the top of the battery
as shown in the illustration to the
right.
5.
Align and connect the battery’s pins
to the battery connector so that
the
wire order is (left-to-right) RED,
YELLOW, BLACK.

Installing the Security System
Page 5 | August 17, 2010
6. Replace the battery cover and (1)
screw.
7. Use a P1 Phillips screwdriver to
install the (4) screws for the
TouchScreen stand.
8.
Connect the A/C adapter cable
to the back of the TouchScreen,
working the cord through the
stand.
9. Position the TouchScreen near
an unswitched wall outlet (not
controlled by a light switch).
10. If the installation plan does not involve the TouchScreen connecting to the customer’s network
wirelessly, then connect an Ethernet cable to the TouchScreen and the uControl-dedicated
router.

Installing the Security System
Page 6 | August 17, 2010
11.
Insert the A/C adapter into the bracket as shown.
Table 1: A/C Power Supply Ratings
Rating
Value
Voltage 115 VAC
Current 0.181A
Power 20W
Frequency 60 Hz
12. Remove the center screw from the wall outlet.
13.
Plug the TouchScreen’s A/C adapter into the TOP plug of
the wall outlet, and replace the center screw through the
bracket hole.

Installing the Security System
Page 7 | August 17, 2010
The Quickarm button and Panic button LEDs are lit when the TouchScreen has A/C power. After a few seconds,
the Installation Welcome screen is displayed on the TouchScreen.
Figure 2: Activation: Installation Welcome Screen
Note: If the TouchScreen does not display the Installation Welcome screen, you must reset it to
factory default (see page 74).

Installing the Security System
Page 8 | August 17, 2010
C. Ensure your TouchScreen Configuration Information is Correct
1. Ensure you have the following information from Customer Care:
§Activation Code
§Broadband Server IP
§Cellular Server IP
§Cellular APN
§Deployment to which the TouchScreen, based on CPE ID, is applied in Inventory
(only if your system uses deployments).
2. On the TouchScreen, touch System Information.
The System Information screen is displayed.
Figure 3: Activation: System Information Screen
3. Touch directly on the Broadband Server value (the IP).
The Edit System Configuration Information screen is displayed.
4. Touch the Broadband Server IP, Cellular Server IP, and the Cellular APN value to change them.
When you touch them, a keyboard screen is displayed. Enter the new values and click Done.
5. After all the values have been set, touch Next.

Installing the Security System
Page 9 | August 17, 2010
The System Information screen is displayed.
6. Touch Next.
The Welcome screen is displayed.
D. Activating the System
1. Touch Next.
The Connectivity Setup screen displays the type of Internet routers to which the TouchScreen will connect.
Figure 4: Activation: Connectivity Setup Screen
2. Touch the type of router the TouchScreen will connect to, and touch Next.

Installing the Security System
Page 10 | August 17, 2010
The Connectivity Setup screen displays options for connecting to the router/modem.
Note: The following options are displayed: d
§Router TouchScreen connect to the router/modem wirelessly
See the following page for steps to connect wirelessly.
§Ethernet with Router TouchScreen connects to the router/modem using an
Ethernet cable
See page 14 for steps to connect by Ethernet.

Installing the Security System
Page 11 | August 17, 2010
For wireless Touch Screen-to-Router connectivity:
Figure 5: Activation: Initial Router Configuration, Wireless Router-to-TouchScreen
a. Touch Router and then touch Next.
The Router Connection Checklist is displayed.
Figure 6: Activation: Router Connection Checklist Screen
b. Follow the instructions on the Connection Checklist screen.

Installing the Security System
Page 12 | August 17, 2010
c. Click Next.
The TouchScreen locates all the available wireless routers in range, and displays their MAC address.
Figure 7: Activation: Setting Up for Wi-Fi Screen
Figure 8: Activation: Router Located Screen
d. Check the MAC address for the router/modem to which the TouchScreen must
connect (usually located at the back of the device).
e. Touch the MAC address for the correct router.
f. Touch Next.

Installing the Security System
Page 13 | August 17, 2010
The Configuring and Securing the Router screen is displayed as the TouchScreen establishes a firm connection
with the router/modem, the Broadband servers, and the Cellular connectivity servers.
Figure 9: Activation: Configuring and Securing Router Screen

Installing the Security System
Page 14 | August 17, 2010
For cabled Touch Screen-to-Router connectivity:
Figure 10: Activation: Initial Router Configuration, Ethernet Router-to-TouchScreen
a. Touch Ethernet with Router and then touch Next.
The Ethernet Connection Checklist is displayed.
Figure 11: Activation: Ethernet Connection Checklist Screen

Installing the Security System
Page 15 | August 17, 2010
b. Follow the instructions on the Connection Checklist screen.
c. Click Next.
The Ethernet Adapters screen is displayed. The TouchScreen locates and secures the Ethernet adapter.
Figure 12: Activation: Ethernet Adapters Screen
d. Wait a few minutes for the router/modem to reassign IP addresses.
Note: If the system cannot find the proper router, ensure it has been reset to factory default.

Installing the Security System
Page 16 | August 17, 2010
3. After the TouchScreen successfully establishes its
connections, touch Next.
The Wi-
Fi and Cellular Strength screen displays the relative strength of
the TouchScreen’s connection to the router/modem and a GPRS
receiver.
To test the security connectivity
the Internet and cellular servers
(after activation):
From the Settings widget, touch
Advanced Settings ®Test
Connectivity.
The Wi-Fi and Cellular Signal Strength
screen is displayed.
Figure 13: Activation: Wi-Fi and Cellular Signal Screen
Note: If the router is connected to the TouchScreen by Ethernet, then Wi-Fi is not tested.
4. Touch Next.