Ultra Secure ULTRACOM 4G User manual

INDIVIDUAL ULTRACOM 4G INTERCOM
9 CALL NUMBERS - UP TO 50 SECONDARY USERS - GATE/LATCH OPENING BY
CALL/SMS - DOUBLE RELAY OUTPUTS - POWER SUPPLY 9-24V AC/DC (9-36V DC) -
BRUSHED METAL PLATE - IP54
BY ULTRASECURE
4G

[e-mail]
01604 589414
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Thank you for choosing Ultra Secure for the equipment of your property.
The UltraCOM 4G intercom allows you to communicate with your visitors and
open your gate and/or latch remotely by telephone. It has two relay outputs that
can be activated at any time by call or SMS. Thanks to its hood and its IP54
certication, the caller station is designed for outdoor and indoor installation for
the long term! The conguration of your intercom is simply carried out by SMS
commands.
Please see our online catalog to nd products of the UltraCOM
range. Each application is unique and we seek to guide you
towards the best system that completely satises your needs.
Do not hesitate to contact us for advice. You can nd the
products of the UltraCOM range by scanning this QR code.
Our guide will help you to understand and install the UltraCOM3,
but also to optimise your settings for your environment.
Have a good discovery and get started with your intercom UltraCOM 4G.
Ultra Secure team (www.ultrasecuredirect.com).

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Contents of your user guide
Presentation of your UltraCOM 4G intercom ..................................... 5
Presentation of the panel .................................................................. 5
Connection terminal ......................................................................... 6
UltraCOM 4G start-up .................................................................... 7
Installing the SIM card ...................................................................... 7
Setting up the antenna ..................................................................... 8
Labelling ....................................................................................... 8
Power supply ................................................................................. 8
Observations following the start-up of UltraCOM 4G .............................. 8
UltraCOM 4G basic settings .......................................................... 10
Using SMS commands ................................................................... 10
Administrator settings .................................................................... 10
SIM card number settings ............................................................... 10
User settings ................................................................................ 11
Secondary user settings ................................................................. 11
End of UltraCOM 4G basic conguration ........................................... 12
How UltraCOM 4G works .............................................................. 13
Call from the panel ........................................................................ 13
Call to the panel and opening of the relays ......................................... 13
Use and settings of the UltraCOM 4G relays ................................... 14
Connection for gate/latch (NO - NC - Com) ........................................ 14
Relay opening time ........................................................................ 14
Open and close relays .................................................................... 15
Use of switches to open relays ........................................................ 15
Administrator and user settings .................................................... 16
Delete users ................................................................................. 16
Status request command ................................................................ 16
Call settings ................................................................................ 17
Number of cycles .......................................................................... 17
Ring duration ................................................................................ 17
Call acceptance time ..................................................................... 18
Maximum call duration ................................................................... 18
Volume settings ........................................................................... 20
Microphone volume ....................................................................... 20
Speaker volume ............................................................................ 20
"Do not disturb" mode settings ..................................................... 22
Schedule time slots ....................................................................... 22
Enable "Do not disturb" mode ......................................................... 22
Disable "Do not disturb" mode ......................................................... 22
Delete time slots ........................................................................... 22
Status request command ................................................................ 23

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Advanced settings ....................................................................... 24
Change the password .................................................................... 24
Receive device status report ........................................................... 24
Restart the panel ........................................................................... 25
Reset the panel to factory settings .................................................... 25
Installation of the UltraCOM 4G panel ............................................ 27
Fixing your intercom ...................................................................... 27
UltraCOM 4G status information .................................................... 29
Information about Normal and Installation modes ................................ 29
Intercom status information table ..................................................... 29
Network status information ............................................................. 30
Error SMS replies .......................................................................... 30
SMS commands tables ................................................................. 31
Technical specications ............................................................... 35

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Presentation of your UltraCOM 4G intercom
Presentation of the panel
Secure screws
Your panel is made up of 4 secure screws that can only be unscrewed using the
tool provided to secure access to the inside of your panel.
Speaker
The UltraCOM 4G is equipped with a front loudspeaker allowing conversation. Its
volume is adjustable (see page 20).
Call button
This backlit button allows the visitor to make a call to the user numbers (see
page 13). It also gives information on the state of the board via the ashing of
the backlight (see page 29).
Label holder
The label holder allows you to indicate the name of your choice (see page 8). It
is also backlit.
Microphone
The panel is equipped with a microphone allowing conversation. Its volume is
adjustable (see page 20).
Remote antenna connection
This connector is used to screw in the supplied remote antenna (see page 8).
SIM card holder
This support allows you to insert your unlocked SIM card in Nano format (see
page 7).
Reset button
The Reset button allows you to perform a manual reset of the panel (see page 26).
Secure screws
Speaker
Call button
Label holder
Microphone
Antenna
connection
SIM card holder
Connection
terminal block
Reset button

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Connection terminal
This terminal block allows you to make the various connections related to your
conguration: power supply (see page 8), gate, latch... (see page 14) or
switches (see page 15).
Connection terminal
Symbol Meaning
V+ DC + power cable terminal block
V- DC - power cable terminal block
NC-1 “Normally closed” relay output terminal block 1
NO-1 “Normally open” relay output terminal block 1
COM-1 Terminal block 1 common to the two relay outputs
SW-1 Terminal blocks for the wiring of the switch operating relay output 1
GND
NC-2 “Normally closed” relay output terminal block 2
NO-2 “Normally open” relay output terminal block 2
COM-2 Terminal block 2 common to the two relay outputs
SW-2 Terminal blocks for the wiring of the switch operating relay output 2
GND

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UltraCOM 4G start-up
Installing the SIM card
Nano
Micro
Mini Nano SIM
Mini SIM
SIM CARD
FORMATS
FORMAT TO
USE
DO NOT
USE
Micro SIM
1. First, check the correct activation of your SIM card by inserting it into your
mobile phone. Check that the network is active by making a call, for example.
2. Most UK SIM Cards are supplied with the SIM Card PIN deactivated. If
enabled, Please ensure you remove any PIN codes from your SIM card. You
can do this directly from your phone. To do this, go to your phone's settings.
This operation is specic to each telephone. Advice can be found on the internet
by searching “remove PIN code + your telephone model”. Here are some examples
of steps to follow depending on the model:
• On iOS: Settings > Mobile Data > SIM PIN
• On Android: Parameters > Biometrics and security data > Other security
parameters > Set SIM lock
You will need to make sure that the SIM card lock
is unchecked, as in the example image (specic
to each phone).
3. You can then open the panel of your UltraCOM
4G by unscrewing the 4 secure screws. Then insert
the SIM card (in Nano format) into the SIM card holder
according to the direction of the drawing (present
above the holder). You will hear a “click” when the card
is inserted. To remove the SIM card, push it in slightly
until you hear a “click”, and then let it come out.

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Setting up the antenna
To receive and transmit SMS and calls, the UltraCOM 4G uses a remote antenna
(supplied) to be connected to the panel. To do this, you need to screw the tip of the
antenna onto the connector inside the panel (see page 5).
Labelling
The UltraCOM 4G has a label holder to indicate the name of your choice. Its two
ends are provided with notches allowing its removal.
To open the label holder, take a small
at screwdriver, position it in the rst
notch and turn it slightly. Carry out the
same operation in the second notch
to completely remove the label holder.
To replace the label holder, position it
in the 4 openings and push it in until
fully inserted.
Power supply
You can supply your UltraCOM 4G using the supplied transformer. To do this,
connect the transformer cable to the V+ and V- terminals of the panel's terminal
block (see page 6). Then plug the transformer into an AC outlet.
You can also power it with 9-24V (AC/DC) or 9-36V (DC only) from several sources
(gate power supply, solar panel...).
Observations following the start-up of UltraCOM 4G
When powered up, the call button on your intercom will light up for 2 seconds, then
ash rapidly to indicate its connection to the network. Following the rst steps of
the start-up of your UltraCOM 4G, several scenarios characterised by the blinking
of the call button are then available to you:
• Flashing 1 second on / 2 seconds off: In the rst 10 minutes after powering
up your intercom, it will be in Installation mode (for further information about
Normal and Installation modes, please see page 29). This ashing signies that
your intercom is ready to be congured. Go to step “UltraCOM 4G basic settings”
page 10.
When installing the antenna, it will be necessary to pass the cable through
the cable gland of the visor and the base of the panel to simplify the
installation of the intercom (see page 27).

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• Flashing 0.5 seconds on / 5 seconds off: After the rst 10 minutes of
powering up your intercom, it automatically switches to Normal mode (for
further information about Normal and Installation modes, please see page 29).
This ashing signies that your intercom is ready to be congured. Go to step
“UltraCOM 4G basic settings” page 10.
• If you observe any other type of ashing, an error related to the SIM card or
the mobile network occurs. Then refer to the table of information on the state of
your intercom to identify and solve the problem (see page 29).

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UltraCOM 4G basic settings
Follow the steps below to nalise the basic conguration of your intercom.
Using SMS commands
Administrator settings
The number dened as administrator will be the only one who can congure the
UltraCOM 4G. On the other hand, if you want this number to receive calls from the
panel, you will also have to dene it as a user.
To set your number as administrator, you need to send the following command to
the UltraCOM 4G from your phone:
1234#ADMIN#334455
Variable data Meaning
1234 Default password, to be adapted if the password is changed.
SIM card number settings
To ensure the correct conguration of the time and date, it will be necessary to
enter the number of the SIM card used in the UltraCOM 4G.
When a new admin is set up, a conrmation SMS (conrming the new
number dened as admin) will be sent to the new and the former admin.
Your UltraCOM 4G is congured using commands sent by SMS to the number
of the SIM card inserted in it (see page 7). All SMS commands begin with the
password (4 digits) followed by a #. The rest of the SMS command will depend
on the desired setting.
For each command sent, the UltraCOM 4G will send back a reply SMS. SMS
replies are listed in the command tables (see page 31). In the event of an
error when sending your command (wrong password, invalid SMS, permission
refused...), an error response will be sent to you (see page 30).
Important: The sample commands listed in this manual use the default
password 1234. If you change your panel's password (see page 24),
remember to use the new password for your SMS commands.

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To enter the SIM card number, you need to send the following command to the
UltraCOM 4G:
1234#SIM#nnnnnnnnnn
Variable data Meanings
1234 Default password, to be adapted if the password is changed.
nnnnnnnnnn Number of the SIM card inserted in the UltraCOM 4G.
User settings
Numbers dened as users will be able to receive a call from the UltraCOM 4G
when someone presses the call button on the panel. They can also open access (if
the gate or latch connected, see page 14) by call (see page 13) and by SMS
(see page 15).
To dene a number as a user, you need to send the following command to the
UltraCOM 4G:
1234#UXX#nnnnnnnnnn
Variable data Meanings
1234 Default password, to be adapted if the password is changed.
XX Position number (two digits, from 01 to 09).
nnnnnnnnnn User phone number.
You can dene up to 9 different users.
Secondary user settings
Numbers dened as secondary users will not be able to receive a call from
UltraCOM 4G when a visitor presses the call button. On the other hand, they will
be able to open the access (if the gate or latch connected, see page 14) by call
(see page 13)and SMS (see page 15).
To dene a number as a secondary user, you need to send the following command
to the UltraCOM 4G:
To conrm the command, the UltraCOM 4G sends you a reply SMS. If the
number entered is not correct, you will receive an error SMS (ERR: SIM)
after 5 minutes.
To conrm the command, the UltraCOM 4G sends you a reply SMS. If this
SMS contains an error message (ERR:), refer to the error response table
(see page 30) to identify the cause.

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1234#UXX#nnnnnnnnnn
Variable data Meanings
1234 Default password, to be adapted if the password is changed.
XX Position number (from 10 to 59).
nnnnnnnnnn Secondary user phone number.
You can dene up to 50 different secondary users.
End of UltraCOM 4G basic conguration
After performing the start-up and basic settings of your intercom, the call button
must be either off (if Installation mode still active) or on (if Normal mode active).
If you see ashing, refer to your intercom status information table to identify and
resolve the problem (see page 29).
In the rest of this user guide, you will nd out how the UltraCOM 4G works (see
page 13), the use and settings of the relays (see page 14) as well as the
settings concerning calls (see page 17), volume (see page 20) and the “Do
not disturb mode” (see page 22). You will also nd out advanced settings (see
page 24), our advice for the installation of your panel (see page 27) as well
as information on the status of your intercom (see page 29).
To conrm the command, the UltraCOM 4G sends you a reply SMS. If this
SMS contains an error message (ERR:), refer to the error response table
(see page 30) to identify the cause.

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How UltraCOM 4G works
Call from the panel
When a visitor activates the call button, the UltraCOM 4G launches its call cycle
and will contact each registered user one by one. The number of call cycles can be
set between 1 and 5 (see page 17). During the cycle, the panel emits a ring tone
to indicate to the visitor that the call is in progress.
The panel ringing duration with each user can be set (see page 17).
When the user receives the call from the panel, he must pick up his telephone and
accept the call using the 0 key. He is then able to communicate with the visitor.
He can also activate the relays (if connected, see page 14) using key 1 for relay
1 and key 2 for relay 2.
Attention: the user who receives the call has an adjustable set time (see
page 18) to accept the call using the 0 key.
When a user accepts the call, the communication time with the visitor is
limited. This duration can be set by the admin (see page 18).
If the rst user in the list does not accept the call (pick up + press the 0 key), then
the panel contacts the next user, and so on according to the number of call cycles
congured. The call ends when the congured number of cycles has been reached
or when a user picks up and accepts the call.
To end the call, the user can simply hang up his phone. The visitor can also end the
call by pressing the call button.
Call to the panel and opening of the relays
Users and secondary users can make a call directly to the panel. They can thus
communicate with their visitor (ideal for putting on hold and calling back or for a
drive system for example).
When the call is made, the user (or the secondary user) can activate relay 1 (key 1)
or relay 2 (key 2). The relays can also be triggered at any time via an SMS command
(see page 15).

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Use and settings of the UltraCOM 4G relays
Connection for gate/latch (NO - NC - Com)
The panel has two relays for the connection of remote opening (gate, latch, etc.)
that can be controlled by call and SMS. The most common examples on the market
operate either “normally closed” (NC) or “normally open” (NO). This is why each
relay is composed of an NO output and an NC output. These are outputs with
adjustable opening time (see next section).
During communication with the panel, pressing key 1 will send the opening signal
to relay 1 of the panel. Pressing key 2 will send the opening signal to relay 2 of the
panel.
• Normally closed (NC)
Please connect your gate/latch to terminals NC-1 (or NC-2) and COM-1 (or COM-
2) of the panel's terminal block. The panel opens relay 1 (or relay 2) continuously
or momentarily (between 1 and 99 seconds, see next section) when key 1 (or 2) is
pressed during a call or by sending an SMS (see page 15).
Note: this NC terminal is used to wire a breakaway latch.
• Normally open (NO)
Please connect your gate/latch to terminals NO-1 (or NO-2) and COM-1 (or COM-
2) of the panel's terminal block. The panel opens relay 1 (or relay 2) continuously
or momentarily (between 1 and 99 seconds, see next section) when key 1 (or 2) is
pressed during a call or by sending an SMS (see page 15).
Note: this NO terminal is used to wire a release latch.
In DC power supply, if you need a transient 9-36V output (for example, for triggering
a latch), you can loop (shunter) the V+ via your COM-1 (or COM-2) relay.
Relay opening time
The UltraCOM 4G has 2 relays that can be opened remotely by call or SMS. You
can set the opening time of these relays between 1 and 99 seconds. You can also
choose not to have automatic closure of the relay (then choose a duration of 00).
By default, the duration of each relay is set to 5 seconds. To modify this duration,
you need to send the following command to the UltraCOM 4G:
1234#RT#n#XX
Variable data Meanings
1234 Default password, to be adapted if the password is changed.
n Relay number between 1 and 2.
XX Duration in seconds between 00 and 99 (00 for a relay without automatic
closure).

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To receive information concerning the opening times of the relays, you can send
the following status request command:
1234#RT
Variable data Meaning
1234 Default password, to be adapted if the password is changed.
This command allows you to receive the duration set for each relay.
Open and close relays
Users and secondary users can open the relays at any time using the following
SMS command:
1234#Rn#O
Variable data Meanings
1234 Default password, to be adapted if the password is changed.
n Relay number between 1 and 2.
Attention, it is the letter O in capitals and not the number 0.
The opening of the relays is also possible during a call from the panel or
during a call to the panel (see page 13). Finally, this is also accessible if
you have wired switches directly to the connection terminal block via the
SW and GND terminals (see next section).
To close the relays, you need to send the following SMS command:
1234#Rn#C
Variable data Meanings
1234 Default password, to be adapted if the password is changed.
n Relay number between 1 and 2.
Use of switches to open relays
The UltraCOM 4G terminal block has SW and GND terminals for each relay output
(see page 6), allowing you to wire a switch.
To do this, simply connect your switch (not supplied) to the SW-1 and associated
GND (or SW-2 and associated GND) terminals in order to activate relay 1 (or relay
2) when this switch is triggered. The relays will then be opened according to the
dened duration.

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Administrator and user settings
Administrator settings
For further information about administrator settings, see page 10.
User settings
For further information about user settings, see page 11.
Secondary user settings
For further information about secondary user settings, see page 11.
Delete users
If you need to delete users, you can do it simply with an SMS command. You will
need to know the position of the number you want to delete. For this, you can
request the list of registered numbers (and their position) with the status request
command (see next section).
The SMS command to delete users is as follows:
1234#UXX#0
Variable data Meanings
1234 Default password, to be adapted if the password is changed.
XX Position number of the user or secondary user to be deleted (two digits,
01 to 59).
Please note that this is the number 0 and not the letter O in capitals.
To conrm the command, the UltraCOM 4G sends you a reply SMS. If this
SMS contains an error message (ERR:), refer to the error response table
(see page 30) to identify the cause.
Status request command
To receive information concerning users, you can send the following status request
command:
1234#U
Variable data Meaning
1234 Default password, to be adapted if the password is changed.
This command allows you to receive the list of all users with their associated
position and number.

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Call settings
Number of cycles
A call cycle consists of calling all the user numbers registered on the intercom.
When your visitor presses the call button, the intercom starts a call cycle to contact
registered users one after another according to their position.
By default, the intercom is programmed to make a single call cycle. Depending on
your needs, you can set the number of cycles from 1 to 5. To do this, you need to
send the following command to the UltraCOM 4G:
1234#LOOP#X
Variable data Meanings
1234 Default password, to be adapted if the password is changed.
X Number of cycles from 1 to 5.
Status request: To receive information concerning the setting of the number
of call cycles, you can send the following command: 1234#LOOP (1234
being the default password, to be adapted if it changes).
To conrm the command, the UltraCOM 4G sends you a reply SMS. If this
SMS contains an error message (ERR:), refer to the error response table
(see page 30) to identify the cause.
Ring duration
When the call button is pressed, the intercom will ring the users' phones one by
one. By default, the ring duration with each programmed user is 20 seconds. You
can set the duration between 1 and 99 seconds. To do this, you need to send the
following command to the UltraCOM 4G:
1234#RING#XX
Variable data Meanings
1234 Default password, to be adapted if the password is changed.
XX Duration in seconds between 01 and 99.

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Status request: To receive information about the ring duration setting,
you can send the following command: 1234#RING (1234 being the default
password, to be adapted if it changes).
To conrm the command, the UltraCOM 4G sends you a reply SMS. If this
SMS contains an error message (ERR:), refer to the error response table
(see page 30) to identify the cause.
Call acceptance time
When a user receives a call from the intercom and picks up, he can accept the call
by pressing the 0 key on his phone. To avoid too long waiting time for the visitor,
you can set a call acceptance time.
By default, this is 5 seconds. You can set it between 1 and 99 seconds. To do this,
you need to send the following command to the UltraCOM 4G:
1234#WAIT#XX
Variable data Meanings
1234 Default password, to be adapted if the password is changed.
XX Duration in seconds between 01 and 99.
Status request: To receive information about the call acceptance time
setting, you can send the following command: 1234#WAIT (1234 being the
default password, to be adapted if it changes).
To conrm the command, the UltraCOM 4G sends you a reply SMS. If this
SMS contains an error message (ERR:), refer to the error response table
(see page 30) to identify the cause.
Maximum call duration
You can program a maximum call duration, which can range from 1 to 999 seconds
(about 16 minutes). This duration means that the communication between the user
who accepts the call and the intercom will be cut off automatically after the set
time.

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This very useful function protects the privacy of users in the event that they forget
to hang up. By default, it is set to 999 seconds. You can modify this duration by
sending the following command to the UltraCOM 4G:
123#CALL#XXX
Variable data Meanings
1234 Default password, to be adapted if the password is changed.
XXX Duration in seconds between 001 and 999.
Status request: To receive information about the maximum call duration
setting, you can send the following command: 1234#CALL (1234 being the
default password, to be adapted if it changes).
To conrm the command, the UltraCOM 4G sends you a reply SMS. If this
SMS contains an error message (ERR:), refer to the error response table
(see page 30) to identify the cause.

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Volume settings
Microphone volume
You can set the UltraCOM 4G microphone volume to a level from 1 to 8. By default,
this volume is set to 5. To modify it, you need to send the following command:
1234#MIC#X
Variable data Meanings
1234 Default password, to be adapted if the password is changed.
X Microphone volume level between 1 (low) and 8 (high).
Status request: To receive information about the microphone volume
setting, you can send the following command: 1234#MIC (1234 being the
default password, to be adapted if it changes).
To conrm the command, the UltraCOM 4G sends you a reply SMS. If this
SMS contains an error message (ERR:), refer to the error response table
(see page 30) to identify the cause.
Speaker volume
The UltraCOM 4G speaker allows the visitor to hear the user who picked up the
call. You can set the speaker volume to a level ranging from 1 to 5. By default, this
volume is set to 3. To modify it, you need to send the following command:
1234#VOL#X
Variable data Meanings
1234 Default password, to be adapted if the password is changed.
X Speaker volume level between 1 (low) and 5 (high).
Status request: To receive information about the speaker volume setting,
you can send the following command: 1234#VOL (1234 being the default
password, to be adapted if it changes).