ULTRA TEC CapTel 200 Guide

Using Your CapTel™
305-014204
Model 200

Ultratec, Inc.
450 Science Drive
Madison, WI 53711
[phone] (Voice/
CapTel )
[phone] (TTY)
[phone] (Spanish
CapTel Customer Service)
[phone] (Fax)
[e-mail] (Email)
www.captionedtelephone.com
IMPORTANT! Dialing 911 in an Emergency
To reach help as quickly as possible in an emergency, all 1-Line CapTel
calls placed to 911 connect directly to Emergency 911 Services.
911 calls are not routed through the captioning service. This means:
• Emergency 911 calls are not captioned in the same manner as
regular CapTel calls.
• Emergency 911 calls are treated as VCO calls* during which
the 911 call-taker can hear everything you say, and then types
his/her response which appears on the CapTel display screen.
• You speak directly into the handset, as you would with any other
CapTel call. The 911 call-taker will hear everything you say.
You may not be able to hear the call-taker, but he/she can
type instructions to you, which will appear on the CapTel
display screen.
• Watch the CapTel display screen for information.
Please familiarize yourself with Dialing 911 in an Emergency
on page 29. (For more information on dialling 911 with 2-Line
Mode, see page 38).
* VCO stands for “Voice Carry Over”, a service common in relay
in which callers speak for themselves and read typed responses.
Fourth edition
October 2006
First Printing
© 2005-2006 Ultratec, Inc.
is a registered
trademark of Ultratec, Inc.
CapTel is a trademark and service
mark of Ultratec, Inc.

CONTENTS I 1
CONTENTS
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Installing CapTel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Calling & Answering (1-Line Mode) . . . . . . . . . . . . . . . . . .9
Adjusting the Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Using Calling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Menu Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Advanced Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Dialing 911 in an Emergency (1-Line Mode) . . . . . . . . . .29
Using 2-Line CapTel (Optional) . . . . . . . . . . . . . . . . . . . . .32
Dialing 911 with 2-Line CapTel . . . . . . . . . . . . . . . . . . . . .38
Helpful Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Care & Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
TOLL-FREE CAPTIONING SERVICE VOICE NUMBER
Give people who call you the appropriate Captioning Service Voice
Number in order for you to get captions when they call (1-Line CapTel
users only). See directions on page 10 to get captions on incoming calls.
Captioning Service
Voice Number . . . . . . . . . . . . . . . . .1-877-243-2823
Exceptions:
Federal Relay CapTel Calls . . . . . . . . . . . . .1-888-801-7210
Spanish-to-Spanish Captioning Calls . . . . . .1-866-217-3362
California Residents Only (Non-Federal) . . . 1-866-399-9050
California Spanish-to-Spanish Only . . . . . . . 1-866-399-9090
Texas Residents Only (Non-Federal) . . . . . . 1-800-933-5129
Texas Spanish-to-Spanish Only . . . . . . . . . . 1-800-933-5417

OVERVIEW
How Does CapTel Work?
CapTel works like any other amplified telephone, with one important
difference. It also displays written captions, which are provided by a
captioning service, of everything the other person says. Captions are
treated with absolute confidentiality.
For information about how CapTel works in 2-Line mode (optional)
please see Using 2-Line CapTel on page 32.
2 I OVERVIEW
Captions of what
the person says
appear on your
CapTel display.
Everything the person
says also goes through
a Captioning Service,
which transcribes his
words into captions
using the latest in
voice-recognition
technology.
Talk to the person
you are calling.
Listen to his
responses.
C AP T EL U SER
CapTel (1-Line Mode)

Features
OVERVIEW I 3
TOP VIEW
1. Handset hook
2. Display screen
3. Display buttons
4. Number buttons
5. Menu button
6. Flash button
7. Hold button
and light
8. Volume button
and light
9. Caption button
and light
10. Ringer Volume
control
11. Conversation
Tone control
12. Conversation
Volume control
13. Mini Keyboard
(under flip cover)
14. 3.5mm Headset
jack (left) and
2.5mm Audio
jack (right)
BOTTOM VIEW
(shown without
desktop/wall footplate)
15. Power jack
16. Telephone line
jack for 1st
(primary) line
16a. Telephone line
jack for 2nd line
17. Handset
cord jack

Display & Display Buttons
The display screen provides word-for-word captions during your phone
conversation. The screen also displays the menu when you press the
button. Use the Display buttons to make selections when using
the menu system.
Menu Button
The button allows you to personalize settings such as display
contrast and ringer pitch. You also use the button to setup the
CapTel for office use. Menus appear on the display, and you can advance
through the menu options by pressing the button repeatedly.
Caption Button
Before you make an outgoing call, you can set your CapTel either to
display captions or to turn captions off. When the red light over the
button is lit, the Caption feature is on and your outgoing call will
automatically be directed through the captioning service. You can change
the Caption feature setting to off or to on by pressing the button
before you dial. See Calling & Answering on page 9 for more information
about placing/receiving calls with captions.
Volume (VOL) Button & Slide Control
When you need amplification, use the slide control to make
adjustments. For an added boost during each call, press the button.
The boost turns off when the handset is hung up (see also Tone Slide
Control on page 5).
VOL
VOLUME
CAPTION
CAPTION
MENU
MENU
MENU
MENU
4 I OVERVIEW

OVERVIEW I 5
Tone Slide Control
The Tone Slide Control allows you to adjust the quality of sound that
comes through the handset to a frequency range that works best for you.
With the slide control, you can increase low- or high-frequency
sounds for utmost clarity.
Hold Button (Mute for Captioned Calls)
During a non-captioned call, you can put the caller on hold by pressing
the button. Neither you nor the person on the other end of the line
will hear sounds from the line. If you press this button during a captioned
call, the feature works like a mute button. You will still receive captions
and hear the person’s voice coming through the handset, but they will not
be able to hear what you say or any background noises.
Loud Ringer
The ringer has volume control so you can select the ring volume that
works best for you. There is also a Ringer Pitch option in the menu.
Flash Button (Non-Captioned Calls Only)
Some telephone service features like call-waiting require a “hook flash”
which is a very brief interruption of the connection, like hanging up the
phone for one second. The timing for a hook flash can be tricky but the
button times it perfectly so you will not accidentally disconnect
your call.
Mini Keyboard
The Miniature Keyboard, hidden beneath a flip cover on the front of the
CapTel, is used only in rare instances for programming. This keyboard
serves no other function. It is not designed
to send text messages over
the telephone.
2.5mm/3.5mm Audio Jacks
You can plug a headset, neckloop, or other assistive device into your
CapTel to maximize audio quality or for convenient hands-free use.
FLASH
HOLD
TONE

6 I INSTALLATION
INSTALLING CAPTEL
CapTel includes the following parts:
Handset with coiled cord
AC adapter
7-foot telephone line cord
6-inch telephone line cord (use when mounting on wall)
Desktop/wall footplate
STEP 1 – Select a Location
The CapTel requires a standard (analog) telephone line like those in most
homes. If you are installing the CapTel in an office setting, check with
the telephone system administrator to make sure you are using an analog
port such as is used by some computer modems, some fax machines, or a
direct-connect text telephone (TTY).
Setup the CapTel in a place where:
There is an electrical outlet nearby.
There is a phone jack nearby.
The surface it is set on, or mounted to, is stable and secure.
The area is protected from excessive heat or humidity.
CAUTION! Do not plug the CapTel into any telephone line
other than a standard, analog telephone line or an analog port.
Connection to a digital telephone line may damage the CapTel
or the telephone system and will void your warranty. You may
connect to a Digital Subscriber Line (DSL) only if there is an
inline analog filter between the phone jack and the CapTel.

INSTALLATION I 7
STEP 2 – Setup the CapTel
For Desktop Use
1. Plug the AC adapter cord into the round
power jack on the bottom of the CapTel.
2. Plug the telephone line cord into
the first (left) telephone line jack.
3. Attach the desktop/wall footplate,
making sure the larger side is along
the top edge of the CapTel.
4. Plug the telephone line cord into the
wall jack and the AC adapter into an
electrical outlet.
For Mounting on Wall
To mount the CapTel on a wall, follow the
above instructions with the following changes:
1. Flip the handset hook over so
that the hook points up.
2. Plug the 6-inch telephone line cord
into the telephone jack.
3. Attach the desktop/wall footplate,
making sure the larger side is down.
4. Plug the telephone cord into
the wall jack. Then, line up
the holes in the desktop/wall footplate
with the studs on the wall. Hook the
footplate on the studs and pull down.
NOTE: To personalize the menu settings after setup, see pages 19-24.
To setup CapTel with other devices (such as a signaler or
answering machine) see page 46.
To setup CapTel for 2-Line Mode see page 32.

8 I INSTALLATION
IMPORTANT
STEP 3 – Register Your Long Distance Provider
If you plan to make long distance captioned calls with your new CapTel
phone, please let CapTel Customer Service know what long distance
company you want your charges to be billed under, so that it appears
correctly on your phone bill (under your existing long distance service or
calling plan).
If you do not tell CapTel Customer Service which long distance service
should be used, long distance captioned calls placed on your CapTel
phone will be billed under the same long distance service/company that
your state uses for Relay calls (varies by state).
Indicating your preferred carrier of choice only affects captioned long
distance calls made on your CapTel phone. Local calls and calls to
toll-free numbers are not affected. You are never charged a fee for
using the CapTel captioning service.
To Indicate Your Preferred Long Distance Carrier: (Select One)
1) Register online at www.captionedtelephone.com
2) Email at [e-mail]
3) Call toll-free: 1-888-269-7477 (V/CapTel);
1-800-482-2424 (TTY)
4) Mail the Long Distance registration card enclosed
in the box.
NOTE: If people call your CapTel phone via long distance, encourage
t
hem to register their long distance service/calling plan with CapTel
Customer Service, too. This will ensure their long distance captioned
calls to you are billed correctly under their existing long distance
company/calling plan on their phone bill.