unbranded UB-15MS10 Installation guide

Windows 10.1” Tablet (UB-15MS10 and UB-15MS10SA) FAQ
December 2014
Navigation....................................................................................................................................................2
Question 1: What are charms used for?....................................................................................................2
Question 2: How do I navigate while using a mouse or trackpad?...........................................................3
Question 3: What should I do if I cannot find an app, setting, or file?.......................................................3
Question 4: How do I make my tablet default to the desktop instead of the Start screen? ......................3
Question 5: How do I make my tablet default to the app screen instead of the Start screen?.................4
Usage............................................................................................................................................................4
Question 6: How do I close an app? .........................................................................................................4
Question 7: How do I add additional users to my tablet?..........................................................................4
Question 8: What accessories work with my tablet?.................................................................................4
Question 9: What should I do if I forget my password?.............................................................................4
Question 10: What should I do if my tablet will not charge? .....................................................................4
Question 11: What should I do if I cannot turn on my tablet? ...................................................................4
Question 12: How do I activate Microsoft Office?.....................................................................................5
Question 13: What should I do if Microsoft Office does not install correctly on my tablet? ......................9
Question 14: What should I do if I do not have sound on my tablet?......................................................14
Question 15: What should I do if my tablet screen looks pixelated?.......................................................14
Question 16: How do I install a micro SD card?......................................................................................14
Question 17: What should I do if I can’t find files on my micro SD card? ...............................................14
Question 18: What should I do if my tablet will not work with my keyboard?..........................................15
Apps ...........................................................................................................................................................15
Question 19: How do I download apps?..................................................................................................15
Question 20: How do I delete an app?....................................................................................................15
Question 21: Will Apple or Android apps work on my tablet?.................................................................15
Question 22: What should I do if an app is not working?........................................................................15
Wi-Fi & Bluetooth......................................................................................................................................16
Question 23: How do I connect to the Internet?......................................................................................16
Question 24: What should I do if my tablet will not connect to the Internet? ..........................................17
Question 25: How do I pair a Bluetooth device to my tablet?.................................................................17
Question 26: What should I do if my Bluetooth device and table will not pair?.......................................17
General.......................................................................................................................................................18
Question 27: What should I do if my tablet or app freezes? ...................................................................18
Question 28: How do I update my tablet?...............................................................................................18
Question 29: How do I reset my tablet back to factory defaults?............................................................18
Question 30: Where can I get more information about my Windows tablet and warranty?....................18

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Navigation
Question 1: What are charms used for?
Swipe in from the right edge of your tablet to open charms.

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Question 2: How do I navigate while using a mouse or trackpad?
Note: You can still use your tablet’s touchscreen while a mouse is connected, if needed.
How do I open…
Instructions
Start
Move your mouse to the lower-left corner of the
screen, then click .
Apps
From the Start screen, click in the lower-left
corner of the screen.
Desktop
Open apps, then click Desktop.
Recent apps
Move your mouse to the upper-left corner of the
screen, then click to switch to your last app.
To view all your recent apps, move your mouse
to the upper-left corner of the screen, then
move it down. A list of your recently used apps
appears.
Charms
Move your mouse to the upper-right corner of
the screen, then move it down.
OR
Move your mouse to the lower-right corner of
the screen, then move it up.
Search
Open Charms, then click Search.
Question 3: What should I do if I cannot find an app, setting, or file?
You can search for apps, settings, and files to quickly locate them:
1. Open Charms, then touch Search.
2. Type the name of the app, setting, or file that you are looking for, then select it from the list.
Question 4: How do I make my tablet default to the desktop instead of the Start
screen?
1. Open the Desktop.
2. Touch and hold the taskbar (at the bottom of the screen) until it is highlighted, then release your
finger.
3. Touch Properties, then touch the Navigation tab.
4. Under Start screen, select the box next to “When I sign in or close all apps on a screen, go to the
desktop instead of Start.”
5. Touch OK.

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Question 5: How do I make my tablet default to the app screen instead of the
Start screen?
1. Open the Desktop.
2. Touch and hold the taskbar (at the bottom of the screen) until it is highlighted, then release your
finger.
3. Touch Properties, then touch the Navigation tab.
4. Under Start screen, select the box next to “Show the Apps view automatically when I go to Start.”
5. Touch OK.
Usage
Question 6: How do I close an app?
While the app is open:
Swipe down from the top edge of your screen to the bottom edge of your screen.
OR
Move your mouse to the top of the screen, then click and drag the app to the bottom of your
screen.
Question 7: How do I add additional users to my tablet?
1. Open Charms, touch Settings, then Change PC settings.
2. Touch Accounts.
Note: If you don’t see the option that you need, touch to go back to the main menu.
3. Touch Other accounts, then + Add an account.
4. Follow the on-screen instructions to create an account.
Question 8: What accessories work with my tablet?
Your tablet works with:
The Unbranded tablet keyboard (UB-15MSKB).
Most screen protectors and cases for 10” tablets.
Capacitive touch styluses.
Question 9: What should I do if I forget my password?
Your tablet password is typically your Microsoft account password. If you do not have a Microsoft
account, use the password associated with the email address you used during setup.
If you forgot your Microsoft password, go to www.microsoft.com to reset it.
Question 10: What should I do if my tablet will not charge?
Use the charging cable and adapter that came with your tablet.
Make sure that you the charging cable is securely connected to your tablet and a wall outlet. The
charging light should turn on.
If your charging cable is connected to a surge protector, make sure that it is turned on.
Try connecting to a different wall outlet.
Question 11: What should I do if I cannot turn on my tablet?
Make sure that your tablet is fully charged.
Note: If your battery gets too low, your tablet may not turn on right away after connecting it to
power.

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Question 12: How do I activate Microsoft Office?
Your tablet comes with a one-year subscription of Microsoft Office 365 Personal.
1. In Apps, touch Microsoft Office. The Office 365 Wizard opens.
2. Touch Activate to begin your one-year subscription.
3. Log in to the Microsoft account you used to set up your tablet.

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4. Select your Country/Region and Language from the drop-down menus, then touch Continue.
5. Under Office 365 Personal, touch Install. Your tablet downloads the Office 365 Setup file and a
prompt appears at the bottom of your browser.
6. Touch Run.
7. Touch Continue. Your tablet begins installing Office 365.

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8. Under First things first, select No thanks, then touch Accept.
9. Touch Next.
10. Touch Next.

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11. Touch Next.
12. Touch No, thanks.
13. Wait for Office to finish installing.
OR
If the installation does not finish (stops at 70% to 90%), close all installation windows, then restart
your tablet. See Question 13 for instructions on how to uninstall and reinstall Office 365.

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Question 13: What should I do if Microsoft Office does not install correctly on my
tablet?
If Office 365 does not install correctly on your tablet (stops installing at 70% - 90%), you must uninstall,
then reinstall it.
To uninstall Office 365:
1. Restart your tablet.
2. On your tablet, go to http://go.microsoft.com/?linkid=9815935. Your tablet downloads a file.
3. Touch Open. The Uninstall Microsoft Office wizard opens.
4. Touch Next to begin the wizard. The wizard looks for a solution to the problem.
5. When the wizard finishes, touch Apply this fix. The wizard begins uninstalling Office 365.

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6. Touch Apply this fix again. The wizard continues uninstalling Office 365.
7. When the wizard is finished, touch Next.