Unisys ES5000 User manual

unisys
imagine it. done.
ES5000 Model 5400B G1
Problem Determination and Service Guide
September 2010 8207 1259–000

NO WARRANTIES OF ANY NATURE ARE EXTENDED BY THIS DOCUMENT. Any product or rel ted inform tion
described herein is only furnished pursu nt nd subject to the terms nd conditions of duly executed greement to
purch se or le se equipment or to license softw re. The only w rr nties m de by Unisys, if ny, with respect to the
products described in this document re set forth in such greement. Unisys c nnot ccept ny fin nci l or other
responsibility th t m y be the result of your use of the inform tion in this document or softw re m teri l, including
direct, speci l, or consequenti l d m ges.
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l ws, rules, nd regul tions of the jurisdictions with respect to which it is used.
The inform tion cont ined herein is subject to ch nge without notice. Revisions m y be issued to dvise of such
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© Copyright IBM Corpor tion 2010.
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with IBM Corp.
© Portions copyright Unisys Corpor tion 2010.
Unisys is registered tr dem rk of Unisys Corpor tion in the United St tes nd other countries.
All other br nds nd products referenced in this document re cknowledged to be the tr dem rks or registered
tr dem rks of their respective holders.

Contents
Safety ...............v
Guidelines for trained service technicians ....vi
Inspecting for unsafe conditions ......vi
Guidelines for servicing electrical equipment . . vii
Safety statements ............viii
Chapter 1. Start here .........1
Diagnosing a problem ...........1
Undocumented problems ..........3
Chapter 2. Introduction ........5
Related documentation ...........5
Notices and statements in this document .....6
Features and specifications..........7
Blade server controls and LEDs ........9
Turning on the blade server .........12
Turning off the blade server .........12
System-board layouts ...........13
Blade server connectors .........13
System-board switches..........14
System-board LEDs...........16
Chapter 3. Configuring the blade server 17
Using the Setup utility...........17
Setup utility menu ...........17
Using passwords ...........20
Using the Boot Menu program .......21
Updating the Universal Unique Identifier (UUID) 21
Updating the DMI/SMBIOS data ......21
Installing operating systems and required drivers . 24
Using the PXE boot agent utility program ....24
Firmware updates ............24
Configuring UEFI compatible devices .....25
Configuring the Gigabit Ethernet controller....25
Configuring a RAID array .........26
Using the LSI Logic Configuration Utility program 26
Using LAN over USB to interface the IMM ....27
Potential conflicts with the LAN over USB
interface ..............27
Resolving conflicts with the IMM LAN over USB
interface ..............27
Configuring the LAN over USB interface
manually ..............28
Chapter 4. Parts listing ........31
Chapter 5. Removing and replacing
blade server components.......37
Installation guidelines ...........37
System reliability guidelines ........38
Handling static-sensitive devices ......38
Returning a device or component ......39
Removing the blade server from the Model 5230R
unit .................40
Installing the blade server in a Model 5230R unit. . 41
Removing and replacing customer replaceable units
(CRUs) ................43
Removing the blade server cover ......43
Closing the blade server cover .......44
Removing an optional expansion unit ....45
Installing an optional expansion unit .....46
Removing a blade handle.........47
Installing a blade handle .........48
Removing a hot-swap storage drive .....49
Installing a hot-swap storage drive .....50
Removing a memory module .......51
Installing a memory module........52
Removing a USB Flash key ........56
Installing a USB Flash key ........57
Removing an I/O expansion card ......58
Installing an I/O expansion card ......61
Removing the bezel assembly .......66
Installing the bezel assembly .......68
Removing the control panel ........69
Installing the control panel ........70
Removing and replacing field replaceable units . . 71
Removing a microprocessor and heat sink . . . 71
Installing a microprocessor and heat sink . . . 74
Thermal grease ............76
Removing the system-board assembly ....77
Installing the system-board assembly .....78
Removing and replacing consumable parts ....79
Removing the battery ..........79
Installing the battery ..........80
Chapter 6. Diagnostics ........83
Diagnostic tools overview .........83
POST ................84
Error logs ..............85
IMM error messages ..........86
POST error codes ...........127
Checkout procedure ...........146
About the checkout procedure.......146
Performing the checkout procedure .....146
Troubleshooting tables ..........147
General problems ...........147
Storage drive problems .........148
Intermittent problems .........148
Keyboard or mouse problems .......149
Memory problems...........150
Monitor or video problems ........151
Network connection problems.......152
Optional-device problems ........153
Power error messages .........154
Power problems ...........157
Removable-media drive problems .....160
Service processor problems ........161
Software problems...........161
Universal Serial Bus (USB) port problems . . . 163
iii

Light path diagnostics ..........164
Viewing the light path diagnostics LEDs . . . 164
Light path diagnostics LEDs .......166
Dynamic system analysis diagnostic programs and
messages ...............168
Running the diagnostic programs .....169
Diagnostic text messages ........170
Viewing the test log ..........171
Diagnostic messages ..........171
IMM self tests .............172
Broadcom Ethernet device tests .......184
CPU stress tests ............185
Memory self tests ............188
Optical drive self tests ..........194
Storage drive self tests ..........200
Tape alert flags .............200
Recovering from a UEFI update failure .....201
Service processor (IMM) error codes......203
Solving SAS hard disk drive problems .....203
Solving shared Model 5230R resource problems 203
Keyboard or mouse problems .......204
Media tray problems ..........204
Network connection problems.......206
Power problems ...........206
Video problems............207
Solving undetermined problems .......208
Problem determination tips.........209
Appendix A. Services and support 211
Unisys eService Portal ..........211
Product Support Knowledge Base ......211
Warranty ...............211
Services Overview............212
Service Tasks and Responsibilities ......212
Hardware Maintenance ..........212
Web Resources .............213
Appendix B. Notices ........215
Important notes ............215
Particulate contamination .........215
Battery return program ..........216
Electronic emission notices .........217
Federal Communications Commission (FCC)
statement..............217
Industry Canada Class A emission compliance
statement..............218
Avis de conformité à la réglementation
d'Industrie Canada ..........218
Australia and New Zealand Class A statement 218
European Union EMC Directive conformance
statement..............218
Germany Class A statement .......218
Taiwan Class A compliance statement ....220
People's Republic of China Class A electronic
emission statement ..........220
Japan VCCI Class A statement.......220
Korea Communications Commission (KCC)
statement..............220
Japan Electronics and Information Technology
Industries Association (JEITA) statement . . . 221
Index ...............223
iv ES5000 Model 5400B G1: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
v

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use this information to help you identify potential unsafe conditions in a Unisys
product that you are working on.
Use the information in this section to help you identify potential unsafe conditions
in the server that you are working on. Each server, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by
alterations or attachment of features or optional devices that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious
the hazard is and whether you must correct the problem before you work on the
product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as a damaged CRT face or a bulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following
steps:
1. Make sure that the power is off and the power cords are disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and observe
any sharp edges.
3. Check the power cords on the ES5000 Model 5230R:
vi ES5000 Model 5400B G1: Problem Determination and Service Guide

vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cords are the correct type, as specified in the
documentation for the ES5000 Model 5230R.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-Unisys alterations. Use good judgment as to the
safety of any non-Unisys alterations.
6. Check inside the system for any obvious unsafe conditions, such as metal
filings, contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Use this list of information as a guideline for servicing electrical components.
Observe the following guidelines when servicing electrical equipment:
vCheck the area for electrical hazards such as moist floors, non-grounded power
extension cords, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical current.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
vDo not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
vSome rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
vDo not work alone under hazardous conditions or near equipment that has
hazardous voltages.
vLocate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
vDisconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
vBefore you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
vNever assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
vIf you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you are working with powered-on electrical equipment, use only one
hand. Keep the other hand in your pocket or behind your back to avoid
creating a complete circuit that could cause an electrical shock.
Safety vii

– When you use a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
vUse extreme care when measuring high voltages.
vTo ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
vIf an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Safety statements
These statements provide the caution and danger information used in this
documentation.
Important:
Each caution and danger statement in this documentation is labeled with a
number. This number is used to cross reference an English-language caution or
danger statement with translated versions of the caution or danger statement in
the Safety Information document.
For example, if a caution statement is labeled “Statement 1,” translations for that
caution statement are in the Safety Information document under “Statement 1.”
Be sure to read all caution and danger statements in this documentation before you
perform the procedures. Read any additional safety information that comes with
your system or optional device before you install the device.
viii ES5000 Model 5400B G1: Problem Determination and Service Guide

Statement 1
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
vConnect all power cords to a properly wired and grounded electrical outlet.
vConnect to properly wired outlets any equipment that will be attached to
this product.
vWhen possible, use one hand only to connect or disconnect signal cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Safety ix

Statement 2
CAUTION:
When replacing the lithium battery, use only part number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.
Do not:
vThrow or immerse into water
vHeat to more than 100°C (212°F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 12
CAUTION:
The following label indicates a hot surface nearby.
Statement 21
CAUTION:
Hazardous energy is present when the blade is connected to the power source.
Always replace the blade cover before installing the blade.
xES5000 Model 5400B G1: Problem Determination and Service Guide