Unisys ES5000 User manual

unisys
imagine it. done.
ES5000 Model 5400B G1
Problem Determination and Service Guide
September 2010 8207 1259–000

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Contents
Safety ...............v
Guidelines for trained service technicians ....vi
Inspecting for unsafe conditions ......vi
Guidelines for servicing electrical equipment . . vii
Safety statements ............viii
Chapter 1. Start here .........1
Diagnosing a problem ...........1
Undocumented problems ..........3
Chapter 2. Introduction ........5
Related documentation ...........5
Notices and statements in this document .....6
Features and specifications..........7
Blade server controls and LEDs ........9
Turning on the blade server .........12
Turning off the blade server .........12
System-board layouts ...........13
Blade server connectors .........13
System-board switches..........14
System-board LEDs...........16
Chapter 3. Configuring the blade server 17
Using the Setup utility...........17
Setup utility menu ...........17
Using passwords ...........20
Using the Boot Menu program .......21
Updating the Universal Unique Identifier (UUID) 21
Updating the DMI/SMBIOS data ......21
Installing operating systems and required drivers . 24
Using the PXE boot agent utility program ....24
Firmware updates ............24
Configuring UEFI compatible devices .....25
Configuring the Gigabit Ethernet controller....25
Configuring a RAID array .........26
Using the LSI Logic Configuration Utility program 26
Using LAN over USB to interface the IMM ....27
Potential conflicts with the LAN over USB
interface ..............27
Resolving conflicts with the IMM LAN over USB
interface ..............27
Configuring the LAN over USB interface
manually ..............28
Chapter 4. Parts listing ........31
Chapter 5. Removing and replacing
blade server components.......37
Installation guidelines ...........37
System reliability guidelines ........38
Handling static-sensitive devices ......38
Returning a device or component ......39
Removing the blade server from the Model 5230R
unit .................40
Installing the blade server in a Model 5230R unit. . 41
Removing and replacing customer replaceable units
(CRUs) ................43
Removing the blade server cover ......43
Closing the blade server cover .......44
Removing an optional expansion unit ....45
Installing an optional expansion unit .....46
Removing a blade handle.........47
Installing a blade handle .........48
Removing a hot-swap storage drive .....49
Installing a hot-swap storage drive .....50
Removing a memory module .......51
Installing a memory module........52
Removing a USB Flash key ........56
Installing a USB Flash key ........57
Removing an I/O expansion card ......58
Installing an I/O expansion card ......61
Removing the bezel assembly .......66
Installing the bezel assembly .......68
Removing the control panel ........69
Installing the control panel ........70
Removing and replacing field replaceable units . . 71
Removing a microprocessor and heat sink . . . 71
Installing a microprocessor and heat sink . . . 74
Thermal grease ............76
Removing the system-board assembly ....77
Installing the system-board assembly .....78
Removing and replacing consumable parts ....79
Removing the battery ..........79
Installing the battery ..........80
Chapter 6. Diagnostics ........83
Diagnostic tools overview .........83
POST ................84
Error logs ..............85
IMM error messages ..........86
POST error codes ...........127
Checkout procedure ...........146
About the checkout procedure.......146
Performing the checkout procedure .....146
Troubleshooting tables ..........147
General problems ...........147
Storage drive problems .........148
Intermittent problems .........148
Keyboard or mouse problems .......149
Memory problems...........150
Monitor or video problems ........151
Network connection problems.......152
Optional-device problems ........153
Power error messages .........154
Power problems ...........157
Removable-media drive problems .....160
Service processor problems ........161
Software problems...........161
Universal Serial Bus (USB) port problems . . . 163
iii

Light path diagnostics ..........164
Viewing the light path diagnostics LEDs . . . 164
Light path diagnostics LEDs .......166
Dynamic system analysis diagnostic programs and
messages ...............168
Running the diagnostic programs .....169
Diagnostic text messages ........170
Viewing the test log ..........171
Diagnostic messages ..........171
IMM self tests .............172
Broadcom Ethernet device tests .......184
CPU stress tests ............185
Memory self tests ............188
Optical drive self tests ..........194
Storage drive self tests ..........200
Tape alert flags .............200
Recovering from a UEFI update failure .....201
Service processor (IMM) error codes......203
Solving SAS hard disk drive problems .....203
Solving shared Model 5230R resource problems 203
Keyboard or mouse problems .......204
Media tray problems ..........204
Network connection problems.......206
Power problems ...........206
Video problems............207
Solving undetermined problems .......208
Problem determination tips.........209
Appendix A. Services and support 211
Unisys eService Portal ..........211
Product Support Knowledge Base ......211
Warranty ...............211
Services Overview............212
Service Tasks and Responsibilities ......212
Hardware Maintenance ..........212
Web Resources .............213
Appendix B. Notices ........215
Important notes ............215
Particulate contamination .........215
Battery return program ..........216
Electronic emission notices .........217
Federal Communications Commission (FCC)
statement..............217
Industry Canada Class A emission compliance
statement..............218
Avis de conformité à la réglementation
d'Industrie Canada ..........218
Australia and New Zealand Class A statement 218
European Union EMC Directive conformance
statement..............218
Germany Class A statement .......218
Taiwan Class A compliance statement ....220
People's Republic of China Class A electronic
emission statement ..........220
Japan VCCI Class A statement.......220
Korea Communications Commission (KCC)
statement..............220
Japan Electronics and Information Technology
Industries Association (JEITA) statement . . . 221
Index ...............223
iv ES5000 Model 5400B G1: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
v

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use this information to help you identify potential unsafe conditions in a Unisys
product that you are working on.
Use the information in this section to help you identify potential unsafe conditions
in the server that you are working on. Each server, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by
alterations or attachment of features or optional devices that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious
the hazard is and whether you must correct the problem before you work on the
product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as a damaged CRT face or a bulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following
steps:
1. Make sure that the power is off and the power cords are disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and observe
any sharp edges.
3. Check the power cords on the ES5000 Model 5230R:
vi ES5000 Model 5400B G1: Problem Determination and Service Guide

vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cords are the correct type, as specified in the
documentation for the ES5000 Model 5230R.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-Unisys alterations. Use good judgment as to the
safety of any non-Unisys alterations.
6. Check inside the system for any obvious unsafe conditions, such as metal
filings, contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Use this list of information as a guideline for servicing electrical components.
Observe the following guidelines when servicing electrical equipment:
vCheck the area for electrical hazards such as moist floors, non-grounded power
extension cords, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical current.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
vDo not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
vSome rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
vDo not work alone under hazardous conditions or near equipment that has
hazardous voltages.
vLocate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
vDisconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
vBefore you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
vNever assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
vIf you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you are working with powered-on electrical equipment, use only one
hand. Keep the other hand in your pocket or behind your back to avoid
creating a complete circuit that could cause an electrical shock.
Safety vii

– When you use a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
vUse extreme care when measuring high voltages.
vTo ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
vIf an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Safety statements
These statements provide the caution and danger information used in this
documentation.
Important:
Each caution and danger statement in this documentation is labeled with a
number. This number is used to cross reference an English-language caution or
danger statement with translated versions of the caution or danger statement in
the Safety Information document.
For example, if a caution statement is labeled “Statement 1,” translations for that
caution statement are in the Safety Information document under “Statement 1.”
Be sure to read all caution and danger statements in this documentation before you
perform the procedures. Read any additional safety information that comes with
your system or optional device before you install the device.
viii ES5000 Model 5400B G1: Problem Determination and Service Guide

Statement 1
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
vConnect all power cords to a properly wired and grounded electrical outlet.
vConnect to properly wired outlets any equipment that will be attached to
this product.
vWhen possible, use one hand only to connect or disconnect signal cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Safety ix

Statement 2
CAUTION:
When replacing the lithium battery, use only part number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.
Do not:
vThrow or immerse into water
vHeat to more than 100°C (212°F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 12
CAUTION:
The following label indicates a hot surface nearby.
Statement 21
CAUTION:
Hazardous energy is present when the blade is connected to the power source.
Always replace the blade cover before installing the blade.
xES5000 Model 5400B G1: Problem Determination and Service Guide

Chapter 1. Start here
You can solve many problems without outside assistance by following the
troubleshooting procedures in this documentation and on the Unisys support Web
site (www.support.unisys.com).
This Problem Determination and Service Guide describes the diagnostic tests that you
can perform, troubleshooting procedures, and explanations of error messages and
error codes. The documentation that comes with your operating system and
software also contains troubleshooting information.
To use the Unisys Support site, complete the following steps:
1. Log in at www.support.unisys.com.
2. In the Midrange Servers group, in Blade Servers, select ES5000 Model 5400B
G1 and Model 5230R G1.
3. Click Go to display the ES5000 Model 5400B G1 and Model 5230R G1 Product
Support page.
4. Click Drivers and Downloads to display the supported hardware products and
downloadable files for the blade server or chassis, or click Documentation for
documentation. Click other choices as needed.
You can also go to the ES5000 Model 5400B G1 and Model 5230R G1 Product
Support page at the following URL: http://public.support.unisys.com/common/
welcome.aspx?pla=E5B&nav=5400BG1.
Diagnosing a problem
Before you contact Unisys or an approved warranty service provider, follow these
procedures in the order in which they are presented to diagnose a problem with
your blade server.
1. Determine what has changed.
Determine whether any of the following items were added, removed, replaced,
or updated before the problem occurred:
vUnified Extensible Firmware Interface (UEFI) code
vDevice drivers
vFirmware
vHardware components
vSoftware
If possible, return the blade server to the condition it was in before the problem
occurred.
2. Collect data.
Thorough data collection is necessary for diagnosing hardware and software
problems.
Note: Event messages that include links to descriptions and recommended
actions can be viewed in the advanced management module event log (see the
ES5000 Advanced Management Module User's Guide for additional information). A
listing of all general event information is in the ES5000 Advanced Management
Module Messages Guide.
1

a. Document the error codes and light path diagnostics LEDs.
vSystem error codes: See “Error logs” on page 85 for information about a
specific error code.
vSoftware or operating-system error codes: See the documentation for the
software or operating system for information about a specific error code.
See the manufacturer's Web site for documentation.
vLight path diagnostics LEDs: See “Light path diagnostics” on page 164
for information about LEDs that are lit.
b. Collect system data. Run Dynamic System Analysis (DSA) to collect
information about the hardware, firmware, software, and operating system.
Have this information available when you contact Unisys or an approved
warranty service provider. To download the latest version of DSA and the
Dynamic System Analysis Installation and User's Guide, log in to the Unisys
Product Support site at www.support.unisys.com, navigate to the ES5000
Model 5400B G1 and Model 5230R G1 product support page, and click
Drivers and Downloads.
For instructions for running the DSA program, see the Dynamic System
Analysis Installation and User's Guide.
c. Collect ES5000 Model 5230R unit data. Data about the Model 5230R unit is
available through the Advanced-Management-Module Web interface. Have
this information available when you contact Unisys or an approved
warranty service provider. You can view the information or save it as a
compressed package, named Service Data, that you can transfer to another
system or provide to a service representative.
For information about saving the Service Data file, see the ES5000 Advanced
Management Module User's Guide. You can download the User's Guide from
the ES5000 Model 5400B G1 and Model 5230R G1 product support page at
www.support.unisys.com.
3. Follow the problem-resolution procedures.
The four problem-resolution procedures are presented in the order in which
they are most likely to solve your problem. Follow these procedures in the
order in which they are presented:
a. Check for and apply code updates.
Most problems that appear to be caused by faulty hardware are actually
caused by UEFI code, system firmware, device firmware, or device drivers
that are not at the latest levels.
1) Determine the existing code levels.
vIn DSA, click Firmware/VPD to view system firmware levels, or click
Software to view operating-system levels.
vIn the navigation pane of the Advanced-Management-Module Web
interface, click Monitors and click Firmware VPD to view the
firmware levels in the blade servers and management module.
2) Download and install updates of code that is not at the latest level.
To display a list of available updates for your blade server, log in to the
Unisys Product Support site at www.support.unisys.com, navigate to the
ES5000 Model 5400B G1 and Model 5230R G1 product support page,
and click Drivers and Downloads.
4. Check for and correct an incorrect configuration.
If the blade server is incorrectly configured, a system function can fail to work
when you enable it; if you make an incorrect change to the blade server
configuration, a system function that has been enabled can stop working.
2ES5000 Model 5400B G1: Problem Determination and Service Guide

a. Make sure that all installed hardware and software are supported.
See the Unisys public Product Support site at http://
public.support.unisys.com/common/welcome.aspx?pla=E5B&.nav=5400BG1
to verify that the blade server supports the installed operating system,
optional devices, and software levels. If any hardware or software
component is not supported, uninstall it to determine whether it is causing
the problem. You must remove nonsupported hardware before you contact
Unisys or an approved warranty service provider for support.
b. Make sure that the blade server, operating system, and software are
installed and configured correctly.
Many configuration problems are caused by loose power or signal cables or
incorrectly seated adapters. You might be able to solve the problem by
turning off the blade server, reconnecting cables, reseating adapters, and
turning the blade server back on. For information about performing the
checkout procedure, see “Checkout procedure” on page 146.
If the problem is associated with a specific function (for example, if a RAID
hard disk drive is marked offline in the RAID array), see the documentation
for the associated controller and management or controlling software to
verify that the controller is correctly configured.
5. Check for errata, Technical Information Bulletins (TIBs) and Customer
Technical Bulletins (CTBs)
Errata, Technical Information Bulletins (TIBs), and Customer Technical Bulletins
(CTBs) are available from the Unisys Support site at ES5000 Model 5400B G1
and Model 5230R G1 Product Support site page.
6. Use the troubleshooting tables
See “Troubleshooting tables” on page 147 to find a solution to a problem that
has identifiable symptoms.
A single problem might cause multiple symptoms. Follow the diagnostic
procedure for the most obvious symptom. If that procedure does not diagnose
the problem, use the procedure for another symptom, if possible.
If the problem remains, contact Unisys or an approved warranty service
provider for assistance with additional problem determination and possible
hardware replacement.
Undocumented problems
If you have completed the diagnostic procedure and the problem remains, the
problem might not have been previously identified by Unisys. After you have
verified that all code is at the latest level, all hardware and software configurations
are valid, and no light path diagnostics LEDs or log entries indicate a hardware
component failure, contact Unisys or an approved warranty service provider for
assistance. Be prepared to provide information about any error codes and collected
data and the problem determination procedures that you have used.
Chapter 1. Start here 3

4ES5000 Model 5400B G1: Problem Determination and Service Guide

Chapter 2. Introduction
Use this information to help you solve problems that might occur in your blade
server.
This Problem Determination and Service Guide contains information to help you solve
problems that might occur in your Model 5400B blade server. It describes the
diagnostic tools that come with the blade server, error codes and suggested actions,
and instructions for replacing failing components.
Replaceable components are of two types:
vCustomer replaceable unit (CRU): Replacement of CRUs is your responsibility.
If Unisys installs a CRU at your request, and you do not have a service
agreement, you will be charged for the installation.
vField replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
For information about the terms of the warranty and getting service and assistance,
see the warranty information that is detailed in the Unisys contract.
Related documentation
Use this information to identify and locate related blade server documentation.
In addition to this document, the following documentation also comes with the
server:
vReadMe First
This document provides a list of supported documentation and instructions on
how to access the deliverables from the Unisys Product Support Web site.
vSafety Information
This document is in PDF on the CD that is shipped with the Model 5400B. It
contains translated caution and danger statements. Each caution and danger
statement that appears in the documentation has a number that you can use to
locate the corresponding statement in your language in the Safety Information
document.
vEnvironmental Notices and User Guide
This document is in PDF on the CD. It contains translated environmental
notices.
vLicense Agreement for Machine Code
This document is in PDF on the CD. It provides translated versions of the
License Agreement for Machine code for your server.
vMCP Linux License Information and Attributions
This document is in PDF on the CD. It provides information about the
open-source notices.
5

In addition to the documents that come with the server, the following document is
available from the Unisys support site:
vES5000 Model 5400B G1 Installation and User's Guide
This document is in Portable Document Format (PDF) in the Documentation
folder on the ES5000 Model 5400B G1 and Model 5230R G1 Product Support
page on the Unisys Support site ( www.support.unisys.com). It contains general
information about the blade server, including how to install supported optional
devices and how to configure the blade server.
The blade server might have features that are not described in the documentation
that you received with the server. The documentation might be updated
occasionally to include information about those features, or technical updates
might be available to provide additional information that is not included in the
server documentation. These updates are available from the UnisysWeb site. To
check for updated documentation and technical updates, log in to the Unisys
Product Support site at www.support.unisys.com, navigate to the ES5000 Model
5400B G1 and Model 5230R G1 product support page, and click Drivers and
Downloads.
Notices and statements in this document
Use this information to understand the most common documentation notices and
statements and how they are used.
The caution and danger statements in this document are also in the multilingual
Safety Information document, which is on the CD that is shipped with the ES5000
Model 5400B. Each statement is numbered for reference to the corresponding
statement in the Safety Information document.
The following notices and statements are used in this document:
vNote: These notices provide important tips, guidance, or advice.
vImportant: These notices provide information or advice that might help you
avoid inconvenient or problem situations.
vAttention: These notices indicate possible damage to programs, devices, or data.
An attention notice is placed just before the instruction or situation in which
damage might occur.
vCaution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
vDanger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
6ES5000 Model 5400B G1: Problem Determination and Service Guide

Features and specifications
Use this table to view specific information about the blade server, such as blade
server hardware features and the dimensions of the blade server.
Notes:
1. Power, cooling, removable-media drives, external ports, and advanced system
management are provided by the Model 5400B unit.
2. The operating system in the blade server must provide USB support for the
blade server to recognize and use USB media drives and devices. The Model
5400B unit uses USB for internal communications with these devices.
Chapter 2. Introduction 7

The following table is a summary of the features and specifications of the blade
server.
Table 1. Features and specifications
Microprocessor: Supports up to two
multi-core Intel Xeon microprocessors.
Note: Use the Setup utility to
determine the type and speed of the
microprocessors in the blade server.
Memory:
v12 dual inline memory module
(DIMM) connectors
vType: Very Low Profile (VLP)
double-data rate (DDR3) DRAM.
Supports 1 GB, 2 GB, 4 GB, and 8
GB DIMMs with up to 96 GB of
total memory on the system board
Integrated functions:
vHorizontal-compact-form-factor
(CFFh) expansion card interface
vVertical-combination-I/O (CIOv)
expansion card interface
vLocal service processor: Integrated
Management Module (IMM) with
Intelligent Platform Management
Interface (IPMI) firmware
vIntegrated Matrox G200eV video
controller
vLSI 1064E SAS controller
vBroadcom BCM5709S dual-port
Gigabit Ethernet controller
vIntegrated keyboard/video/mouse
(cKVM) controller through IMM
vLight path diagnostics
vRS-485 interface for communication
with the management module
vAutomatic server restart (ASR)
vUSB 2.0 for communication with
cKVM and removable media drives
(an external USB port is not
supported)
vRedundant buses for
communication with keyboard,
mouse, and removable media
drives
Predictive Failure Analysis (PFA)
alerts:
vMicroprocessors
vMemory
vStorage drives
Electrical input: 12Vdc
Environment:
vAir temperature:
– Blade server on: 10°C to 35°C
(50°F to 95°F). Altitude:0mto
914.4 m (0 ft to 3000 ft)
– Blade server on: 10°C to 32°C
(50°F to 89.6°F). Altitude: 914.4
m to 2133.6 m (3000 ft to 7000
ft)
– Blade server off: 10°C to 43°C
(50°F to 109.4°F). Altitude: 914.4
m to 2133.6 m (3000 ft to 7000
ft)
– Blade server shipping: -40°C to
60°C (-40°F to 140°F)
vHumidity:
– Blade server on: 8% to 80%
– Blade server off: 8% to 80%
– Blade server storage: 5% to 80%
– Blade server shipment: 5% to
100%
vParticulate contamination:
Attention: Airborne particulates
and reactive gases acting alone or
in combination with other
environmental factors such as
humidity or temperature might
pose a risk to the server. For
information about the limits for
particulates and gases, see
“Particulate contamination” on
page 215.
Drives: Supports up to two hot-swap,
small form factor (SFF) Serial Attached
SCSI (SAS) or Serial ATA (SATA)
storage drives
Size:
vHeight: 24.5 cm (9.7 inches) (6U)
vDepth: 44.6 cm (17.6 inches)
vWidth: 2.9 cm (1.14 inches)
vMaximum weight: 4.8 kg (10 lb)
NEBS Environment
vAir temperature:
– Blade server on: 5°C to 40°C (41°F
to 104°F). Altitude: -60 m to 1800
m (-197 ft to 6000 ft)
– Blade server on: 5°C to 30°C (41°F
to 86°F). Altitude: 1800 m to 4000
m (6000 ft to 13000 ft)
– Blade server off: -5°C to 55°C
(23°F to 131°F). Altitude: -60 m to
1800 m (-197 ft to 6000 ft)
– Blade server off: -5°C to 45°C
(23°F to 113°F). Altitude: 1800 m
to 4000 m (6000 ft to 13000 ft)
– Blade server storage: -40°C to
60°C (-40°F to 140°F)
vHumidity: 8% to 85%
vParticulate contamination:
Attention: Airborne particulates
and reactive gases acting alone or in
combination with other
environmental factors such as
humidity or temperature might pose
a risk to the server. For information
about the limits for particulates and
gases, see “Particulate
contamination” on page 215.
8ES5000 Model 5400B G1: Problem Determination and Service Guide

Blade server controls and LEDs
Use this information for details about the controls and LEDs on the blade server.
The following illustration identifies the buttons and information LEDs on the
blade-server control panel.
Power-on LED: This green LED indicates the power status of the blade server in
the following manner:
vFlashing rapidly: While the service processor in the blade server is initializing
and synchronizing with the management module, the power-on LED flashes
rapidly, and the power-control button on the blade server does not respond. This
process can take approximately two minutes after the blade server has been
installed. If the LED continues to flash rapidly, the blade server might not have
power permissions assigned to it through the Advanced Management Module,
the Model 5230R unit does not have enough power to turn on the blade server,
or the service processor (IMM) on the blade server is not communicating with
the Advanced Management Module.
vFlashing slowly: The blade server has power supplied and is ready to be turned
on.
vLit continuously: The blade server has power and is turned on.
Activity LED: When this green LED is lit, it indicates that there is activity on the
external storage device or network.
Location LED: The system administrator can remotely turn on this blue LED to aid
in visually locating the blade server. When this LED is lit, the location LED on the
Model 5230R unit is also lit. The location LED can be turned off through the
Advanced-Management-Module Web interface. For more information about the
Advanced-Management-Module Web interface, see the ES5000 Model 5230 R G1
and Model 5400B G1 page on the Unisys Support site (www.support.unisys.com).
Information LED: When this amber LED is lit, it indicates that information about a
system event in the blade server has been placed in the Advanced-Management-
Module event log. The information LED can be turned off through the
Advanced-Management-Module CLI, SNMP, or Web interface. For more
information about the Advanced-Management-Module Web interface, see the
ES5000 Model 5230 R G1 and Model 5400B G1 page on the Unisys Support site
(www.support.unisys.com).
Chapter 2. Introduction 9

Fault LED: When this amber LED is lit, it indicates that a system error has
occurred in the blade server. The blade-error LED turns off only after the error is
corrected.
Power-control button: Press this button to turn the blade server on or off.
Note: The power-control button has effect only if local power control is enabled
for the blade server. Local power control is enabled and disabled through the
Advanced-Management-Module Web interface.
Keyboard/video/mouse (KVM) select button: Press this button to associate the
shared Model 5230R unit keyboard port, video port, and mouse port with the
blade server. The LED on this button flashes while the request is being processed
and then is lit when the ownership of the keyboard, video, and mouse has been
transferred to the blade server. It can take approximately 20 seconds to switch the
keyboard, video, and mouse control to the blade server.
Using a keyboard that is directly attached to the Advanced-Management-Module,
you can press keyboard keys in the following sequence to switch KVM control
between blade servers instead of using the KVM select button:
NumLock NumLock blade_server_number Enter
blade_server_number is the two-digit number of the blade-server bay in which
the blade server is installed. A blade server that occupies more than one
blade-server bay is identified by the lowest bay number that it occupies.
If there is no response when you press the KVM select button, you can use the
Advanced-Management-Module Web interface to determine whether local control
has been disabled on the blade server. See the ES5000 Model 5230 R G1 and
Model 5400B G1 page on the Unisys Support site (www.support.unisys.com) for
more information.
Notes:
1. The operating system in the blade server must provide USB support for the
blade server to recognize and use the keyboard and mouse, even if the
keyboard and mouse have PS/2-style connectors.
2. If you install a supported Microsoft Windows operating system on the blade
server while it is not the current owner of the keyboard, video, and mouse, a
delay of up to 1 minute occurs the first time that you switch the keyboard,
video, and mouse to the blade server. All subsequent switching takes place in
the normal KVM switching time frame (up to 20 seconds).
Media-tray select button: Press this button to associate the shared Model 5230R
unit media tray (removable-media drives) with the blade server. The LED on the
button flashes while the request is being processed and then is lit when the
ownership of the media tray has been transferred to the blade server. It can take
approximately 20 seconds for the operating system in the blade server to recognize
the media tray.
If there is no response when you press the media-tray select button, you can use
the Advanced-Management-Module Web interface to determine whether local
control has been disabled on the blade server.
Note: The operating system in the blade server must provide USB support for the
blade server to recognize and use the removable-media drives.
10 ES5000 Model 5400B G1: Problem Determination and Service Guide