VADA FLOW BOSS VFB-DSU User manual

DIGITAL WATER
SWITCHING UNIT
INSTALLATION
MANUAL
VFB-DSU

3
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Mains
54 VADA FLOW BOSS DIGITAL WATER SWITCHING UNIT VFB-DSU INSTALLATION MANUAL
KNOW YOUR PRODUCT SPECIFICATIONS
The Vada Flow Boss Digital Water Switching Unit allows for water source switching between tank and
mains water. With a large interactive panel, the VFB-DSU provides system information including a log
of rain water used, real time flow rate, water pressure, current and error conditions.
• Mains water supply inlet: 25mm FI
• Pump connection: 25mm FI
• Water outlet connection: 25mm FI
• Minimum mains pressure: 100kPA / 1 bar
• Max operating pressure: 1000kPA / 10 bar
• Minimum flow rate: 1 lpm
• Voltage: 1~230 – 240V 50Hz
• Maximum electrical load: 10A / 2400W
• IP Rating: IP44
Vada strongly recommends installing the float switch (supplied), in the tank on site. Installing a float
switch prevents air from re-entering the suction line and damaging your Vada product. Installing a
float switch also reduces build up from tank debris entering the pump.
HELPFUL HINT
APPLICATIONS
The Vada Flow Boss Digital Water Switching Unit is suitable for the following applications:
Water source
switching
(tank/main)
Pump inlet
Water outlet
Mains inlet
LCD display
Power ON/error status
Pump ON LED indicator
Timer set
Mode selection
Up/down toggle button
Error reset

76 VADA FLOW BOSS DIGITAL WATER SWITCHING UNIT VFB-DSU INSTALLATION MANUAL
INSTALLATION
PREPARING FOR INSTALLATION
For successful installation, ensure you have all pieces required for your product combination.
What we’ve supplied:
What you’ll need to supply:
Vada Flow Boss
Digital Water
Switching Unit
Fittings to suit
Pressure
reduction valve*
Suction pipe
(internal diameter
must be no smaller
than 25mm)
x2 mesh
inline filters
Discharge pipe
(internal diameter
must be no smaller
than 25mm)
16mm hole saw
Thread tape
Access to a 10A
outdoor power point
Inline filter AKA
Y-Strainer
Isolation valveSwing check valve
Float switch tank *If the incoming mains pressure to your property is greater than the specified 1000 kPa (10 bar),
you MUST fit a pressure reduction valve of appropriate capacity upstream of the VFB-DSU. The
recommended pressure is 500kPa as per AS/NZS 3500.
Pump cover
Barrel union kit

98 VADA FLOW BOSS DIGITAL WATER SWITCHING UNIT VFB-DSU INSTALLATION MANUAL
3. Connect the 25mm female end of the
barrel union to the nipple until it is
watertight. Do not overtighten.
4. Wrap thread seal tape around another
25mm nipple.
5. Thread the nipple into the base of the
switching unit until it is watertight. Do not
overtighten.
PART 1: PREPARING
THE VADA FLOW BOSS
DIGITAL SWITCHING UNIT
1. Insert two mesh inline filters on the mains
water inlet and pump inlet of the unit.
2. Ensure the height of the tank outlet from
the base of the tank is at least 100mm. If
installing a submersible pump, ensure there
is a 100mm gap between the base of the
pump and the base of the tank.
Note: Clean water is essential for the
reliable operation of your switching unit.
It is recommended to install first flush diverters
and leaf guards on your rainwater tank.
If the incoming mains pressure
to the property is greater than
the specified 1000kPa, please
fit a pressure reduction valve
of appropriate capacity upstream
of the Digital Water Switch.
The recommended pressure is
500kpa to suit AS/NZS 3500.
Fitting this type of device to the
entire house will extend the life of
other appliances such as washing
machines, hot water service and
dishwashers.
This appliance is not intended
for use by persons (including
children) with reduced physical,
sensory or mental capabilities,
or lack of experience and
knowledge, unless they have been
given supervision or instruction
concerning use of the appliance
by a person responsible for
their safety. Children should be
supervised to ensure that they
do not play with the appliance.
Brace inlet and outlet connections
while fitting the Digital Water
Switch. Any movement of
connections may disturb internal
seals and cause leakage.
If the supply cord is damaged
it must be replaced by the
manufacturer, its service agent
or similarly qualified persons in
order to avoid a hazard.
INSTALLATION
100mm
PART 2: CONNECTING THE
DIGITAL WATER SWITCHING
UNIT TO THE PUMP
In this manual the VFB-DSU is pictured with
a jet pump. If you’re installing the VFB-DSU
with a submersible pump, the connection will
differ slightly.
If connecting a VFB-DSU to a submersible
pump, you will need to mount the VFB-DSU
onto a bracket.
1. Wrap thread tape around both ends of
a 25mm nipple.
2. Thread the nipple into the female socket
of the pump discharge until it is watertight.
Do not overtighten.
HELPFUL HINTS

1110 VADA FLOW BOSS DIGITAL WATER SWITCHING UNIT VFB-DSU INSTALLATION MANUAL
PART 3: INSTALL
A FLOAT SWITCH
Vada strongly recommends that you install a
float switch in the tank. Without a float switch,
the level of tank water when the water run outs,
or runs very low, causes a whirlpool or bathtub
effect. Air can get trapped in the suction pipe,
causing the pump to lose prime. Follow the
instructions below to install a Float Switch.
1. Use a hole saw to drill a 16mm hole on
the roof of the tank for float switch cable
penetration.
Note: You will need to find a suitable location
in the roof that is within reach of the manhole.
2. Install the cable gland with the locknut
positioned inside the tank.
Pipe Marking
In accordance with AS/NZS 3500.1:2003,
pipe and outlets connected to the Vada Digital
Water Switching Unit must be marked as
follows:
• Outlets connected to the unit must be
marked with the wording “RAINWATER”.
• Piping systems connected the unit must
be clearly marked at 1m spacings with the
word “RAINWATER”.
INSTALLATION
Note: If you cannot screw the switching
unit on top of the barrel union due to space
limitations, you can unscrew the barrel
union nut and release the nipple from the
union. Rethread the nipple into the switching
unit making sure the union nut remains on
the nipple. Re-join the union to complete
connection.
6. Connect the VFB-DSU to the discharge
port on the pump.
7. Connect the incoming mains water supply
to the ‘MAINS’ port on the VFB-DSU. This
is marked ‘MAINS’ with an arrow pointing
out of the VFB-DSU (indicating water flow
direction).
Note: Brace this fitting to prevent movement
while connecting to the mains supply.
Grip and brace the connection
while fitting pipework
Mains supply
Isolation
valve
Isolation
valve
70mm
above suction
Note:
Do not adjust
factory setting
Brace this fitting to prevent
movement while connecting
to the mains supply.
Movement of this fitting
could disturb internal seals,
causing leakage.
8. Connect the household plumbing to
‘OUTLET’ port on the VFB-DSU. This is
marked ‘OUTLET’ on the unit with an arrow
pointing out of the unit (indicating water
flow direction).
9. For easy maintenance install an isolation
valve on either side of the VFB-DSU.
Note: Vada strongly recommends installing
the float switch (supplied), in the tank on
site. Installing a float switch prevents air from
re-entering the suction line and damaging your
Vada product. Installing a float switch also
reduces build up from tank debris entering
the pump.
To toilet,
garden,
laundry
Mains supply
Grip and brace the connection
while fitting pipework

1312 VADA FLOW BOSS DIGITAL WATER SWITCHING UNIT VFB-DSU INSTALLATION MANUAL
b. Inserting the plug into the
suitable socket outlet:
It is recommended to connect the
switching unit to a socket outlet
protected by a residual current device
– RCD (also known as an earth leakage
circuit breaker – ELCB) with a rated
tripping current not exceeding 30mA.
Note: Contact a qualified electrician if you
cannot verify that the socket outlet is protected
by RCD. RCD tripping indicates an electrical
problem. If the RCD trips and will not reset,
have a qualified electrician inspect and repair
the electrical system.
4. Protect your pump solution from wind, rain
and sun with a suitable pump cover.
Congratulations, the
installation is complete!
INSTALLATION
ELECTRICAL CONNECTION
1. Before connecting the unit to an electrical
power supply, connect the pump and
switching unit using the provided IEC
appliance connectors on the end of the
interconnection cords. Ensure there are no
water traces on the connectors. Push them
firmly into each other to ensure intended
splash (water) proof protection.
2. Check that the tank level sensor is securely
connected to the base of the unit using the
bayonet fitting, and the lead is cable tied
to the connecting pipework to stop it from
being pulled free.
3. Connect the switching unit to the power
supply by either:
a. Hard wiring:
Local authorities may require the pump
to be hard wired.
Important: If this applies to you, the electrical
connection must be done by a qualified
electrician with pump knowledge according
to the National wiring rule (AS/NZS 3000) and/
or any local council requirements.
WARNING: Hazardous
voltage can cause shock,
burn, or cause death.
The supply voltage for the
Digital Water Switch must be
within 230–240V.
If the power supply cord or
pump interconnection cord is
damaged, it MUST be replaced
by an authorised service agent
to avoid hazard.
To avoid dangerous or fatal
electrical shock, turn off power
to the digital water switch
before working on any electrical
connections.
3. Insert the float into the tank:
Surface tank installations:
Drape the level sensor up against the
side of the tank, lifting the cable until the
float is 70mm above the suction. Mark the
positions of the cable that is level with the
roof of the tank using marking tape (not
supplied).
In-ground installations:
Lower the float into the tank. Position the
float 70mm above the suction fittings or
pump inlet. Use marking tape on the cable
to indicate top of tank position.
4. Once in position, route the cable to the
switching unit and plug the connector to
the matching receptor on the underside
of the VFB-DSU. Using cable ties, fix the
cable to the pipework near the switching
unit to avoid the cable being pulled free.
70mm above suction
Note:
Do not adjust
factory setting
Cable tie
70mm above suction
Mains
Household
Cable tie

1514 VADA FLOW BOSS DIGITAL WATER SWITCHING UNIT VFB-DSU INSTALLATION MANUAL
2. If this is the first time the unit has
been powered, the internal EEPROM will
reset (EEPROM is where all the user data
is saved).
OPERATION
PART 1: COMMISSIONING
THE UNIT
1. Put a small amount of water in the tank
(just about the level of the tank sensor).
2. Open an outlet on the household side
of the VFB-DSU.
3. The pump will start. Turn the tap off, and
the pump will stop. Temporarily disconnect
the float switch connection (fitting in base).
This indicates to the switching unit that
there is no water in the tank, and to switch
to mains supply operation.
4. Open an outlet on the household side
of the VFB-DSU. The VFB-DSU should
now be allowing mains water to supply
the demand.
5. Close the tap and replace the float switch
connection.
If there are any variations to these outcomes,
please refer to the Troubleshooting section
on page 28.
70mm above suction
Note:
Do not adjust
factory setting
Cable tie
Mains
Household
OPEN
OPEN
CLOSE
CLOSE
PART 2: INITIAL START UP
Controls & Display
LCD display
Power ON/error status
Pump ON LED indicator
Time set
Mode selection
Up/down toggle button
Error reset
1. Once the power is turned on, the LCD
screen will illuminate.

1716 VADA FLOW BOSS DIGITAL WATER SWITCHING UNIT VFB-DSU INSTALLATION MANUAL
Additional Functions
Historical Water Consumption
This function allows you to view the historical
water consumption for each month. 12 months
of historical data is saved.
1. Press the ‘up’ or ‘down’ arrow and select
the month that is of interest.
Flow Rate and Pressure
1. Press the “MODE” button until you see
“Flow” and “Press” readings displayed.
3. Provided that Mains water is available to the
unit, the following default screen will appear:
When using for the first time, the total water
pumped since installation should be zero.
The date of installation will be random.
4. To set the date and time, press the ‘Time
Set’ button.
5. Press either ‘up’ or ‘down’ arrow to select
the correct day of the month. When the
correct value is observed, press the ‘Time
Set’ button again.
9. In the event the user inputs incorrect
information, the ‘Invalid Data’ screen
will appear.
10. The VFB-DSU has been set to its basic
settings. For advanced settings and
additional functions, refer to ‘Advanced
Settings Overview’ on page 18.
OPERATION
6. Repeat this procedure until the correct
month, year, and time details are complete.
7. If you wish to make the current time the
Installation Date, the confirm ‘Yes’.
8. If you wish to clear all historical water data,
the confirm ‘Yes’.
Initial info will be displayed
Total water pumped
since installation
Date of installation on initial
setup will be random

1918 VADA FLOW BOSS DIGITAL WATER SWITCHING UNIT VFB-DSU INSTALLATION MANUAL
OPERATION
Current Draw
1. Press the “MODE” button until “Pump
Current” is displayed.
Current Time
1. Press the “MODE” button until you see the
current time and date displayed.
ADVANCED SETTINGS
OVERVIEW
You can enter the ‘Advanced Setting’ menu by
holding the RESET button down for 5 seconds.
The user can scroll through the following
settings by pressing the “RESET” key:
1. Cut In Flow
2. Cut Out Flow
3. Minimum Pressure
4. Maximum Run Time
5. Float/Floatless
You can exit ‘Advanced Setting’ menu anytime
by pressing the “MODE” key.
Cut In Flow
This function is used to determine the flow rate
at which the pump will activate (aka: cut in).
The Cut In flow rate must be higher than the
Cut Out flow rate.
1. Press the “RESET” button until you reach
“Cut In Flow”.
2. Press the ‘up’ or ‘down’ arrow to select the
appropriate cut in level.
Note: It is recommended the Cut In flow rate
be 1 lpm.
Cut Out Flow
This function is used to determine the flow rate
at which the pump will stop (aka: cut out).
1. Press the “RESET” button again to select
the “Cut Out Flow”.
2. Press the ‘up’ or ‘down’ arrow to select the
appropriate cut out level.
Note: It is recommended the Cut-Out flow rate
be 1 lpm.
Minimum Pressure
1. Press the “RESET” button until you reach
“Min Pressure”.
2. Press the ‘up’ or ‘down’ arrow to select the
appropriate pressure.
Note: The Min-Max pressure required for
the switching unit is 100–1000kPa. It is
recommended to operate the unit between
500–750kPa.
Maximum Run Time
This function is used to ensure that the
pump will never over run in the event a tap is
mistakenly left open, or a toilet cistern is leaking.
1. Press the “RESET” button until you reach
“Max Run Time”.
2. Press the ‘up’ or ‘down’ arrow to select the
appropriate max run time.
Float/Floatless
Important: It is strongly recommended
to install a float switch in the tank. Failure to
do so may void warranty. Please refer to page
11 for more detail on why installing a float
switch is necessary for your installation.
1. Press the “RESET” button until you reach
“Floatless Y/N”
2. Press the ‘up’ or ‘down’ arrow to select
whether the unit is Floatless or not.
Note: The VFB-DSU will be set to operate on
“Float” setting by default.

0
0
100
50
150
250
200
300
20 3010 40 50 60 70
Flow (litres per minute)
VFB-DSU Pressure Loss
Mains
Pump
Pressure (kPa)
80 90 100
2120 VADA FLOW BOSS DIGITAL WATER SWITCHING UNIT VFB-DSU INSTALLATION MANUAL
PRODUCT DIMENSIONS
SPECIFICATIONS
Supply voltage 1~230 – 240 50Hz
Max electrical load 10A / 2400W
Power standby 3.5W
Control power (on) 30W
IP rating IP44
Min flow rate 1lpm
Min mains pressure 1 bar
Max operating
pressure
10 bar
Min – max water
temperature
1°C – 40°C
Min – max ambient
temperature
1°C – 40°C
CONNECTION
Mains water
supply inlet
25mm FI BSP
Pump connection 25mm FI BSP
Water outlet
connection
25mm FI BSP
TECHNICAL INFORMATION
C
F H I
A
B
J
G
D
E
A. 52mm
B. 181mm
C. 80mm
D. 106mm
E. 75mm
F. 235mm
G. 119mm
H. 120mm
I. 115mm
J. Ø48mm

2322 VADA FLOW BOSS DIGITAL WATER SWITCHING UNIT VFB-DSU INSTALLATION MANUAL
3. If there is water in the tank and the
pump reprimes, it will revert to normal
operation mode.
4. If there is no rainwater in the tank, it will
proceed to check the system as per steps
1–3. It will then also lock out the pump for
a period of 7 days.
5. After 7 days the switching unit will
automatically reset and recheck for
rainwater availability in the tank.
GENERAL OPERATION
Loss of Prime
On occasion, the pump may not be able to
reprime itself after the tank has refilled. This
will require intervention from the homeowner
to reprime the pump to gain full use of
the system. Refer to the pump manual for
instructions on how to reprime the pump.
Tip: Loss of prime is greatly reduced if a float
switch is installed. For instructions on how to
install a float switch, refer to page 11.
Loss of Power
If power to the switching unit is interrupted,
the system will automatically default to mains
water supply. When power is restored, the
switching unit will revert to normal operation.
Loss of Mains Supply Water
If town supply water is shut off in your area,
the switching unit may not be able to detect
water demand in the household (e.g. if the
toilet cistern needs refilling). You can override
normal control and start the pump to supply
water out of the rain tank. Simply press the
‘Mode’ button.
FAULT MODE
FLOATLESS OPERATION
Important: It is strongly recommended to
install a float switch. Refer to page 11 for
installation instructions.
The Digital Water Switching Unit is designed
to supply rainwater from the tank to meet
household demand. If the unit detects the
flowrate of rainwater falling below the value set
in ‘Cut Out Flow’, and pressure drops below
the ‘Min Pressure’ setting, the unit will shut the
pump off and revert to mains water supply.
1. The LED on the switching unit will flash red
during this period to indicate the tank water
is not available.
2. After 24 hours the switching unit will
automatically reset and allow the pump to
operate and check for rainwater.
24
7
DAYS

2524 VADA FLOW BOSS DIGITAL WATER SWITCHING UNIT VFB-DSU INSTALLATION MANUAL
Removing the unit for service
1. Switch off power to the unit before
proceeding.
8. If at any time the tank fills with rainwater
during these lockout periods, the system
can be overridden by turning power off to
the switching unit for 10 seconds which will
reset the system.
EVENT RESET TIME
1st lockout 24 hours
2nd lockout 7 days
The Vada Flow Boss Digital
Switching Unit is a warm, dry
environment for hibernating
insects. Insects can cause
electrical malfunction. Ensure
that your property is vermin free.
The unit is electrically connected.
Ensure that it is isolated from
electrical supply during installation
and any subsequent service work.
Unit should only be serviced by
qualified personnel or licensed
service agent.
OFF
6. If rainwater is detected the system will
revert to normal operation.
7. If no rainwater is detected then the
switching unit will go to a further 7 day lock
out as per step 4. The unit will continue
to automatically recheck every 7 days for
rainwater in the tank.
7
DAYS
OFF
SERVICE & MAINTENANCE
FAULT MODE
2. Close shut off isolation valve at inlet,
outlet, and water tank gate valve. Carefully
release all pressure from the pump and
piping system.
Note: Never tighten or loosen fittings while the
pump is operating.
To reset from ‘loss of prime’ mode
1. Turn off power 10 seconds, turn power
supply back on.
10
SEC
OFF

2726 VADA FLOW BOSS DIGITAL WATER SWITCHING UNIT VFB-DSU INSTALLATION MANUAL
ERROR CODES
DISPLAY CAUSE SOLUTION
PUMP DRY
Error Code 1
Tank water empty,
switching unit is using
mains water supply
Turn power to the unit off and on, or
press the ‘Reset’ button to reset the fault
AFTER the tank has been refilled.
MAX RUN TIME
Error Code 2
Pump has reached
maximum run time
1. Check for potential leakage
in pipework or fittings.
2. Check maximum run time setting.
OVER CURRENT
Error Code 3
Over current detected
(measured current
exceeds 10amps)
1. Check pump for mechanical resistance.
Refer to troubleshooting in pump manual.
2. Check pump motor for electrical faults.
Refer to troubleshooting in pump manual.
NO PUMP
CONNECTED/
CHECK FUSE
Error Code 4
No load detected 1. Check to make sure the pump is connected.
2. Check for blown fuse on the back
of the switching unit. This must
be done by a licensed electrician.
2. Alternatively, press the ‘Reset’ key to reset
from ‘Loss of Prime’ mode. Then reprime
the pump.
3. Switching unit should resume normal
operation.
SERVICE & MAINTENANCE

2928 VADA FLOW BOSS DIGITAL WATER SWITCHING UNIT VFB-DSU INSTALLATION MANUAL
TROUBLESHOOTING
Having trouble? Sort it out here, quick smart.
If these solutions do not solve the problem, please visit your local Reece branch.
SYMPTOM CAUSE SOLUTION
No water is delivered
from pump or
pump performance
is decreased.
Rainwater tank
is empty.
1. Check rainwater tank level.
2. If empty/low, wait for tank to fill.
No power at outlet. Check power supply, circuit breakers
and plug connected to pump.
Isolation valve is shut. Open isolation valve at water source.
Bad signal from
float switch.
Check installation and operation of
the float switch. Refer to page 11
for installation instructions.
Pump has overheated. Allow pump to cool down.
Pump is not primed. Refer to pump manual on how to prime pump.
In-line strainer on the
suction line is blocked.
Clean Y-strainer of any dirt and debris.
Mesh filter in the
water switching
unit is blocked.
1. Switch power off.
2. Isolate water.
3. Remove pump barrel union.
4. Inspect/clean/replace filter.
Pump is worn. Have pump serviced by a licensed service
agent or suitably qualified professional.
No water is delivered
from pump: Digital
Water Switching
Unit has gone into
“loss of prime”.
Valve on or between
tank and switching
unit inlet is closed.
1. Open gate valve and prime the pump. Refer
to pump manual on how to prime the pump.
2. Reset the switching unit by pressing
‘Reset’ key.
Mesh filter in the
water switching
unit is blocked.
1. Switch power off.
2. Isolate water.
3. Remove pump barrel union.
4. Inspect/clean/replace filter.
Pump is not primed. 1. Open gate valve and prime the pump. Refer
to pump manual on how to prime the pump.
2. Reset the switching unit by pressing
‘Reset’ key.
SYMPTOM CAUSE SOLUTION
Pump continually
runs or cycles on
and off consistently
over time when
no outlets open.
Leak in the
plumbing system.
1. Identify where the leak is
e.g. toilet or tap leaking.
2. Repair the leak.
Issue with pump. Refer to pump manual for troubleshooting.
Air lock in the system. 1. Bleed air from system.
a). Above ground tank: Remove
priming plug on pump casing. Allow
water to flow through via gravity
until all air has been expelled.
b). Below ground tank: Ensure foot
valve is installed, fill up suction line
and casing from priming port.
2. Activate appliances/outlets sequentially
from the nearest to the furthest outlet.
3. Repeat if necessary.
4. If problem persists, please contact Reece
store pump was purchased from.
No water
supply at all.
Mains water valve
is closed.
Check mains water isolation valve is open.
Blockage in system. Check mains water and tank water
piping for obstructions.
Incoming mains water
pressure is greater
than 1000kPa.
Fit a pressure reduction valve to reduce
incoming mains pressure. The recommended
pressure is 500kPa as per AS/NZS 3500.
Poor water pressure
through pump.
Mesh filter in the
water switching
unit is blocked.
1. Switch power off.
2. Isolate water.
3. Remove pump barrel union.
4. Inspect/clean/replace filter.
Pump is worn. Have pump serviced by a licensed service
agent or suitably qualified professional.
The pump has been
incorrectly sized for
the application.
Contact the Reece store where the
product was purchased from.

3130 VADA FLOW BOSS DIGITAL WATER SWITCHING UNIT VFB-DSU INSTALLATION MANUAL
WARRANTY
You have purchased a quality product from
Reece Australia. This product is covered
by a 2 year product warranty, 2 year parts
and labour. This warranty covers faults in the
product construction, material, and assembly.
The first 12 months are covered by an onsite
visit from service agent after assessed by
Reece After Sales and deemed a possible
product fault. Infield service may also be
conducted digitally in circumstances where
an agent cannot physically attend the site.
Warranty is subject to an evaluation by the
agent based on installation instructions set
out in the product manual.
A service fee may be charged to the customer
if an aftersales service call is attended, and
the fault is deemed to be a result of incorrect
installation, or the points outlined below.
Please note the site environment and associated
product must be accessible and safe workplace
for the service agent.
If a product is suspected of being faulty, please
return to the Reece store it was purchased
from and the product will be inspected
by an authorised Reece representative.
Products which are found upon inspection
to be defective in construction, material, or
assembly, will be repaired or exchanged with
an equivalent product free of charge within
the warranty period outlined above. Replaced
items become Reece’s property. Charges may
apply if installation terms have not been met.
All replacement products will be available for
collection without charge to the customer at
the nearest Reece branch to the customer’s
location, or elsewhere as agreed between the
customer and Reece. Please note, warranty
repairs may only be performed by our service
representatives or an authorised customer
service workshop, and any attempt to repair
the device by the customer or unauthorised
third parties shall terminate the warranty.
WARRANTY CONDITIONS
The warranty will apply only under all the
following conditions:
• The pump has been installed by a qualified,
licensed personnel.
• The pump is returned in good condition
and has not arrived damaged.
• The pump is located so that it will NOT
be prone to freezing.
• The pump is being used with clean water
only and is NOT being used with alternative
fluids specifically abrasive, corrosive, or
explosive fluids.
• The pump is isolated from electrical supply
during installation and any subsequent
service work.
• The electrical installation is in accordance
with the national wiring rules (AS/NZS 3000).
• The pump has NOT been lifted/moved/
carried by the electrical or float switch cables.
• The steps outlined in this manual and all
accompanying quick start guides have been
adhered to.
• The pump has been installed for and
subjected to domestic residential use only
subject to local building a municipality
guideline.
• Failure is due to a fault in the manufacture
of the project. In this case, proof of
purchase, date of purchase and serial
number is required.
This warranty does not include faults caused by:
• Failure to adhere to the conditions above.
• Normal wear and tear.
• Inadequate or complete lack of maintenance.
• Chemical, electrochemical, or electrical
influences.
• Harsh detergents or abrasive cleaners used
on product finishes.
• Unsuitable or improper use.
• Incorrect installation or installation not in
accordance with the instructions provided.
• Inadequate protection of the pump.
EXCLUSIONS
To the fullest extent permitted by law, Reece
excludes all liability for damage or injury to
any person, damage to any property and any
indirect consequential or other loss or damage.
To the maximum extent permitted by law,
Reece excludes all warranties other than those
set out above.