2
TECHNICAL ASSISTANCE
When trouble is reported, verify there are no
broken connections. Assistance in
troubleshooting is available from the factory.
Call (540) 563-2000 and press 1 for Technical
Support or visit our website at
http://www.valcom.com.
Valcom equipment is not field repairable.
Valcom, Inc. maintains service facilities in
Roanoke, VA. Should repairs be necessary,
attach a tag to the unit clearly stating company
name, address, phone number, contact person,
and nature of the problem. Send the unit to:
Valcom, Inc.
Repair & Return Dept.
5614 Hollins Road
Roanoke, VA 24019-5056
1. No audio from
speaker.
1a. Check that volume control is turned up (clockwise).
1b. Using a lineman's test set check for the proper audio level on the Tip and
Ring leads and if necessary also at the source.
2. Low volume from
speaker.
2a. Check that volume control is turned up.
2b. Check voltage at the speaker assembly when in use, -18 to -24VDC
required.
2c. Using a lineman's test set, check for the proper audio level on Tip and
Ring leads. It is possible that some low-level audio will be heard with
only one side of Tip and Ring connected.
3. Loud squeal
(feedback).
3a. Turn down (counter-clockwise) volume of the speaker.
3b. Increase the distance between the telephone and speaker.
3c. Install a noise canceling handset on the telephone in severe problem
areas.
3d. Add a V-9964 Stacking Feedback Eliminator.
Valcom, Inc. warrants its products to be free from defects in materials and workmanship under conditions of normal use and
service for a period of one year from the date of shipment. The obligation under this warranty shall be limited to the replacement,
repair or refund of any such defective device within the warranty period, provided that:
1. inspection by Valcom, Inc. indicates the validity of the claim;
2. the defect is not the result of damage, misuse or negligence after the original shipment;
3. the product has not been altered in any way or repaired by others and that factory sealed units are unopened (a service
charge plus parts and labor will be applied to units defaced or physically damaged);
4. freight charges for the return of products to Valcom are prepaid;
5. all units ‘out of warranty’ are subject to a service charge. The service charge will cover minor repairs (major repairs will
be subject to additional charges for parts and labor).
This warranty is in lieu of and excludes all other warranties, expressed or implied and in no event shall Valcom, Inc. be
liable for any anticipated profits, consequential damages, loss of time or other losses incurred by the buyer in connection
with the purchase, operation or use of the product.
This warranty specifically excludes damage incurred in shipment. In the event a product is received in damaged condition, the
carrier should be notified immediately. Claims for such damage should be filed with the carrier involved in accordance with the
F.O.B. point.
Headquarters:
Valcom, Inc.
5614 Hollins Road
Roanoke, VA 24019-5056
Phone: (540) 563-2000
FAX: (540) 362-9800
