Valet VAC-400 Stick Mate User manual

Cordless Handstick
The perfect companion for Valet
Central Vacuums
Owner’s Manual

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3.
Specifications:
Voltage: 21.6V DC
Dust Bin Capacity: 400ml
Battery type: 2000mAh Li-ion
Weight: 2.20Kg / 1.7Kg (handvac only)
Charge Time: 4 hours
Runtime: 24 Minutes (Low Power)
15 minutes (High Power)
Features:
1. Exhaust Filter Release Buttons
2. Charging Port
3. On/Off Button
4. Continuous Mode Switch
5. Battery Release Button (not shown)
6. Battery
7. Dust Bin Release Button (not shown)
8. Dust Bin Lid Release Button
9. Charging & Power Indicator
10. Rod Release Button
11. Powerhead Release Button
12. Powerhead
VAC-400 Stick Mate
Congratulations on the purchase of your new VALET vacuum cleaner. We recommend that you
carefully read this instruction manual to take best advantage of the product’s many useful features.
Accessories:
13. 2-in-1 Cleaning Tool
14. Crevice Tool
15. Flexible Adaptor
16. Mini Motorised Pet Brush
17. Wall Storage Bracket
NOTE: Wall mounting screws are not included.
18. Charger Adapter (not shown)
Features

4.
Before You Begin
This cleaner must be operated in accordance with these instructions and used only for domestic household cleaning to
remove DRY dirt and dust from household carpets, flooring, walls and fabrics.
This cleaner is not fit to be used as an industrial cleaner and will void the manufacturer’s warranty if used inappropriately.
Please read these instructions thoroughly
This will ensure you obtain full benefit from your new cleaner. Keep this Instruction Manual in a handy place for future
reference.
Precautionary measures
1. Do not operate the vacuum cleaner too close to heaters, radiators or other
hot surfaces.
2. Before inserting the plug into the wall, make sure your hands are dry.
3. Before turning on the vacuum cleaner, safely remove any large objects from the
floor or cleaning surface in order to prevent damage to the filter.
4. Do not use this vacuum cleaner to pick up water or liquids.

5.
When using your vacuum cleaner, basic precautions should
always be observed, including the following;
1. This appliance is not intended for use by persons
(including children) with reduced physical, sensory or
mental capabilities or lack of experience and knowledge,
unless they have been given supervision or instruction
concerning use of the appliance by a person responsible
for their safety.
2. Children should be supervised to ensure that they do not
play with the appliance.
3. To prevent electrical shock, do not immerse the
appliance, battery, or power plug into water or other
liquids.
4. To prevent electrical shock, do not use the vacuum
cleaner outdoors or on wet surfaces.
5. The appliance and charger are intended for domestic
indoors use only.
6. Do not unplug the charger by pulling on the power cord.
To unplug, grasp the plug, not the power cord. Use only
Australian and New Zealand electrical safety approved
extension cords.
7. Do not handle or operate the appliance with wet hands
and follow electrical safety precautions at all times.
8. Extreme caution should be exercised when using the
appliance on stairs.
9. Do not attempt to change the attachments while the
appliance is switched on. Use only manufacturer’s
recommended accessories.
10. Do not operate the vacuum cleaner too close to heaters,
radiators and other hot surfaces.
11. Do not use the appliance to pick up flammable items
or combustible liquids (i.e. petrol, hot ashes, cigarettes,
matches, explosive materials or anything burning) or
use in areas where such substances and items may be
present.
12. Do not use the appliance to pick up hazardous materials
(i.e. chlorine bleach, ammonia).
13. Never operate or use the appliance without the filters in
place.
14. Before vacuuming, remove any large or sharp objects
from the floor or cleaning surface in order to prevent
damage to the filter.
Safety Precautions & Warnings
IMPORTANT! Always switch off the appliance before cleaning, when not in use or attempting
any maintenance task. The charger must only be connected to an AC power supply at the
voltage shown on the rating label. This cleaner should only be used for its intended purpose as
described in this instruction manual. Never operate the vacuum cleaner without filters.
Please read the manual thoroughly before using the appliance for the first time.
Before You Begin

6.
15. If the air inlet or floor head is blocked, switch off the cleaner straight
away. First, clear the blocked object before attempting to start the
vacuum cleaner again.
16. Before carrying out any maintenance service or cleaning the filters,
always switch off the vacuum cleaner.
17. Keep vacuum nozzles away from your face and body.
18. Do not use the vacuum cleaner if it is damaged or broken. If
connection cables are damaged, have them replaced immediately.
19. Never clean the vacuum cleaner or any of the electrical parts,
especially the electrical connections with water or liquid cleaners.
20. Never attempt to make any modifications electrically to the
vacuum cleaner or charger.
21. Always store the appliance and charger indoors in a cool and dry
place.
22. Do not pick up water, for dry household use only
23. Use the electric power head only for vacuuming dust and dry
substances in the home.
24. Never touch the roller brush while the vacuum cleaner is switched
on.
25. To prevent unnecessary wear on the power head, keep it moving
while in operation.
26. Damage caused by improper use or by not observing the
instructions in this manual will void the warranty.
Battery use and care
1. The appliance is only to be used with the charger uniquely
provided with the appliance.
2. Only charge the battery inside the product and only use the
specifically designated charger to charge the product.
3. When appliance is not in use, keep it away from other metal
objects, like paper clips, coins, keys, nails, screws or other small
metal objects that can make a connection from one terminal to
another. Shorting the appliance terminals together may cause
burns or a fire.
4. Under abusive conditions, liquid may be discharged from the
battery; avoid contact. If contact accidentally occurs, flush with
water. If liquid contacts eyes, additionally seek medical help. Liquid
discharged from the battery may cause irritation or burns.
5. Do not charge or store the appliance outdoors or inside a car.
Only charge or store the battery in a dry indoor area where the
temperature is more than 5°C but less than 45°C. The charger is
for indoor use only.
6. Never attempt to open the battery for any reason. If the plastic
housing of the battery breaks or cracks, immediately stop using
the device and do not recharge.
7. The charger adapter contains electrical connections inside. The
charger adapter is not serviceable part.
8. Before disposal of your battery, fully discharge your battery by
running the product until it stops.
9. The cleaner contains a Li-Ion battery. Do not dispose the
appliance with your local garbage. Contact your local council for
instructions on how to safely dispose of the battery.
10. Do not use the charger to charge a non-chargeable battery.
11. Do not touch or insert objects into battery pack terminal.
12. Do not attempt to short circuit the battery terminal.

7.
IMPORTANT! Always remove the battery from the appliance before fitting or removing accessories.
Assembly
Installing and Removing the Battery
1. Insert the battery into the cleaner (as shown) until it clicks into place.
2. To remove the battery, press the Battery Release button and gently
remove.
1. Insert the powerhead into the rod. You will hear a “click” sound
when it is securely in place.
2. Insert the opposite end of the rod into the air inlet of the cleaner.
You will hear a “click” sound when it is securely in place.
Warnings

8.
Instructions for Use
Continuous Mode
1. The cleaner can be operated without needing to continuously depress the On/Off
Button. To enable Continuous Mode press the Continuous Mode Switch, as shown,
until it clicks into place.
2. To disable Continuous Mode, push the switch in the opposite direction until it clicks
into place.
Attention:
After each use, please ensure that the Continuous Mode Switch is disabled. Failure to do so
may cause battery failure.
It is recommended to charge your product after each use to maintain maximum
performance.
On/Off Button
Press the On/Off Button to turn On or Off the cleaner.
Power Select Button
Your cleaner has two power modes - High Power & Low Power. The cleaner will begin in
High Power. To select Low Power press the Power Select Button. To return the cleaner to
High Power press the Power Select Button a second time.

9.
Accessories
Charging
Insert the charger into the charging port on the vacuum cleaner. When
the charging indicator light is flashing blue, the vacuum cleaner is being
charged. When the charging indicator light turns Off, the vacuum
cleaner battery is fully charged.
NOTE: The cleaner requires up to 4 hours to be fully charged.
NOTE: When the charging indicator light is flashing blue during use, it means the battery is running
low and requires charging.
CAUTION! Do not try to open the battery and repair it yourself.
NOTE: As a safety precaution, the vacuum cannot be switched on while the vacuum is charging.
CAUTION! The charging adapter contains electrical connections inside. The charger adapter
is not a serviceable part.
IMPORTANT! Disconnect the charger adapter from the mains power supply when the charger adaptor
is not connected to the cleaner. Always use manufacturer’s recommended charger.
Instructions & Accessories

10.
Accessories
2-in-1 Cleaning Tool
The 2-in-1 cleaning tool can be used as a soft dusting brush for cleaning
a variety of surfaces or as an upholstery tool for cleaning furniture.
Ideal for daily cleaning on carpets
and hard floors.
Powerhead
NOTE: If the powerhead is blocked, the motor will switch off automatically. If this occurs, switch off the vacuum cleaner and
remove the battery. Remove the blockage, and switch on the cleaner. If the powerhead does not rotate, do not try to dismantle the
powerhead, please contact Valet.
WARNING! The cleaner has a continuous rotating brush when the Continuous Mode Switch is engaged. Never leave the cleaner in
one spot for an extended period of time as this may damage the floor surface.
CAUTION! To reduce the risk of personal injury, always switch off the cleaner before changing accessories.
NOTE: As a safety feature, the powerhead and mini motorized pet brush will not switch on when it is inserted into the cleaner
during operation.
Carpet Hard Floors

11.
Accessories
Flexible Adaptor
Clicks into different angles and positions for cleaning ceilings, corners,
cupboard tops and other areas that traditional attachments can’t reach.
Mini Motorised Pet Brush
Ideal for picking up pet hair from furniture & upholstery.
Crevice Tool
The crevice tool can be used to clean in between hard to reach places.
Safety Precautions for the Powerhead & Mini Motorised Pet Brush:
1. Keep hair, hands and feet away from rotating brush while the
motorised brush is running.
2. Do not run the motorised brush over electric cables, string or other
objects which may become entangled.
3. Do not use the motorised brush on pets.
4. If children are present, make sure to turn the vacuum off when leaving
the motorised brush unit unattended.
5. Do not attempt to service or unclog the motorised brush while the
vacuum is running.
Accessories

12.
Maintenance
IMPORTANT! Always remove the battery from the cleaner before preforming any maintenance. It is
recommended to clean the dust bin after each use or when dust reaches the “Max” fill line.
Emptying the Dust Bin
Cleaning the Dust Bin Filter
1. Hold the cleaner over a rubbish bin and press the Dust Bin Lid Release Button to open and
empty the dust bin.
1. Remove the dust bin filter by gently pulling it out of the bottom of the dust bin.
Gently tap the filter to dislodge dirt and dust or it can be cleaned using your Valet
central vacuum with the dusting brush attachment.
Storage
1. Place the cleaner onto the wall storage bracket, as shown.
NOTE: If the cleaner will not be used for a long period of time, please remove the battery from
the cleaner to maintain the battery life.
NOTE: The wall mount is designed to support the cleaner from falling.
Do not use the wall mount to hang the cleaner off the ground.
Correct mounting: The powerhead must be flat on the ground for proper wall mounting.

13.
WARNING! To reduce the risk of personal injury, detach the powerhead from the rod before cleaning and servicing
the roller brush.
Cleaning the Powerhead Roller Brush
Checking the Exhaust Filter
1. Using a flat-head screwdriver or coin, turn the locking tab to the unlock position.
The locking tab can now be removed to access the roller brush.
2. Gently remove the roller brush and clean as required.
1. To remove the exhaust filter, press the Exhaust Filter Release Buttons and remove
from the cleaner.
This filter needs minimal maintenance under normal conditions however if it
appears blocked contact Valet for a replacement.
1. Press the Dust Bin Lid Release Button to access the cyclone
separator.
2. Turn the cyclone separator to unlock and remove it from the dust
bin, as shown.
NOTE: The cyclone separator can be washed using lukewarm water.
Air dry the cyclone separator for 24 hours before reinstalling.
Cleaning the Cyclone Separator
Maintenance

14.
Troubleshooting
Fault Cause Solution
Cleaner doesn’t start - Flat battery - Charge the vacuum cleaner
Reduced suction - The dust canister is full of dust
- Dust bin filter is blocked
- The air way is blocked
- Empty the dust canister
- Clean or replace the dust bin filter
- Clear the air way
The charging indicator flashes red
and blue during charging
- The cleaner is not fully inserted to the
charger
- Remove the cleaner from the charger and reinsert the
cleaner to the charger again
Insufficient application time after
charging
- Insufficient charging time
- Normal discharge reduction
in battery
- Fully charge the battery according to the instruction
described in the charging section
- Purchase a new battery
The charging indicator light failed
to turn on during charging
- The cleaner is not connected to the
charger adapter
- The cleaner is connected to a wrong
charger
- Connect the cleaner to the charger adapter
- Use only the charger adapter supplied with the cleaner
The charging indicator flash red
during operation
- The roller brush is jammed
- The suction inlet is blocked
- Turn off the cleaner and remove the battery. Follow the
maintenance procedures in this manual to clean the roller
brush
- Turn off the cleaner and remove the battery. Follow the
maintenance procedures to clear the blockage
Problems and solutions
Handy troubleshooting tips.

15.
Conditions of warranty
Your Valet cleaner, in the case of domestic use, has a two year*
parts and labour warranty against product defects and failures
when the product is used in accordance with the terms and
conditions of this warranty statement.
This warranty commences from the original date of purchase and
is not transferable; please retain your original proof of purchase
for any warranty claims. This warranty is valid only in the country
where the cleaner is purchased.
The cleaner must be operated in accordance with these
instructions and used only for domestic household cleaning to
remove DRY dirt and dust from household carpets, flooring and
fabrics. This cleaner is not fit to be used as an industrial cleaner,
and is not designed for the collection of vitreous building material
including particle board, construction products and similar
products such as wood/fibres, cement, fillers, fibre glass etc
or excessive or frequent sand. The infrequent pick-up of these
materials in these circumstances may be harmful to your cleaner
and may void the manufacturer’s warranty.
Accessories and consumables including dust bags and filters,
unless defective in manufacture, are not subject to this warranty.
In order to prolong the life of accessories and consumables,
regular care and maintenance is recommended.
When properly used and cared for, your cleaner will render
excellent service; refer to the instruction manual for further details,
as misuse or failure to follow the instructions makes this warranty
void.
The product can be returned in person, by mail or by courier
to the address on this page at the customer’s expense. Ness
Corporation will not be liable for the cost of removal, re-installation
or transportation.
Products deemed faulty will be repaired or replaced free of charge
at the discretion of Ness Corporation but no responsibility is
accepted for products subjected to misuse nor is responsibility
accepted for consequential costs.
If proof of purchase cannot be provided at the time of a warranty
claim or service, any work carried out on the cleaner is chargeable.
The repair of the cleaner under this warranty does not extend the
original period of warranty.
The benefits conferred by this warranty are in addition to all other
rights and remedies in respect of the product as outlined under
the Competition and Consumer Act and other State and Territory
laws.
“Our goods come with guarantees that cannot be excluded in
the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major
failure.”
iCENTRAL SYSTEMS - VALET PRODUCTS
A division of Ness Corporation Pty Ltd
ABN 28 069 984 372
Returns should be marked attention to iCentral Division, Ness
Corporation Unit 4 / 167 Prospect Hwy Seven Hills NSW 2147
Australia
iCentral service enquiries to Ph: 02 8825 9222
Email: [email protected]
www.icentralsystems.com.au / www.valet.com.au
*Two year warranty on parts and labour excluding the battery which has a one year warranty.
REGISTER YOUR WARRANTY ONLINE www.valet.com.au
Troubleshooting

iCENTRAL - VALET PRODUCTS
A DIVISION OF CORPORATION
VALET STICK MATE
OWNER’S MANUAL
Rev 1.0 February 2019
Product Part No: VAC-400
Document Part No: 890-025
iCentral/Valet Trade & Dealer Enquiries
HEAD OFFICE
Ness Corporation Pty Ltd ABN 28 069 984 372
Ph: [phone]
Email: [email protected]
Web: www.valet.com.au