Veeder-Root TLS-RF Series Troubleshooting guide

TLS–RF Series 4 Wireless System
Quick Startup Guide
Manual No: 577014–483 • Revision C

Notice
Veeder–Root makes no warranty of any kind with regard to this publication, including but not
limited to, the implied warranties of merchantability and fitness for a particular purpose.
Veeder–Root shall not be liable for errors contained herein or for incidental or
consequential damages in connection with the furnishing, performance, or use of
this publication.
The information contained in this publication may be subject to change without notice.
This publication contains proprietary information which is protected by copyright. All rights
reserved. No part of this publication may be photocopied, reproduced, or translated to another
language without the prior written consent of Veeder–Root.
©Veeder–Root 2023. All rights reserved.

iii
Safety Symbols .......................................................................................................................................... 1
Safety and Regulatory Content – TLS–RF Series 4 Wireless System ........................................................ 1
Package Contents ...................................................................................................................................... 1
Connectors – Switches – LEDs .................................................................................................................. 3
Gateway Panel ...................................................................................................................................3
Transmitter Board ..............................................................................................................................4
TLS–RF Series 4 Wireless System Installation Procedure Summary ......................................................... 5
Special Equipment Required ...........................................................................................................5
Installation Procedure Summary......................................................................................................5
Install and Configure Gateway ................................................................................................................... 6
Gateway Mounting Bracket Installation ........................................................................................6
Change Gateway Password ...........................................................................................................7
Register the Gateway with the ATG .............................................................................................13
Gateway User Interface ...................................................................................................................14
Install Transmitter ...................................................................................................................................... 16
Figures
Figure 1. Gateway Panel interface .....................................................................................................3
Figure 2. Connecting Device and Power Cables to the Transmitter .........................................4
Figure 3. Gateway Mounting Bracket – Dimensions Inches [mm] .............................................7
Figure 4. Example Gateway Label – IP Address, Username, and Password ...........................8
Figure 5. Configure Ethernet IP Settings - Windows 10 ..............................................................9
Figure 6. Configure Ethernet IP Settings - Windows 11 ..............................................................10
Figure 7. Example Gateway Login Page ...........................................................................................11
Figure 8. Gateway Local User Accounts Page ...............................................................................11
Figure 9. Gateway Edit User Account Page ....................................................................................12
Figure 10. Change My Password Window ......................................................................................12
Figure 11. Password Updated Successfully Notification .............................................................13
Figure 12. Gateway Home Page with Menu Expanded ................................................................14
Figure 13. Attaching 12.7 mm [1/2”] Conduit Clamps to Riser Hangers ................................16
Figure 14. Attaching 12.7mm Conduit to 12.7mm Clamps on Riser ........................................17
Figure 15. Attach Transmitter to 332295–001 Bracket ...............................................................18
Figure 16. Attach Conduit Clamps to Support Bracket ...............................................................19
Figure 17. Installing Support Bracket at Recommended Transmitter Antenna Position .......20
Figure 18. Example Mag Probe Transmitter Cable Connections ...............................................21
Tables
Table 1. Gateway Kit Components ......................................................................................................1
Table 2. Transmitter Kit Components ..................................................................................................2

1
Safety Symbols
The following safety symbols may be used throughout this manual to alert you to important safety
hazards and precautions.
Safety and Regulatory Content – TLS–RF Series 4 Wireless System
For Gateway safety and regulatory content, refer to the MTCAP–868–041A User Guide, which
is available at www.multitech.com/brands/multiconnect–conduit–ap
EU Declaration of Conformity document 577014–497 declares that the Transmitter system (including
Battery Pack) is in compliance with the essential requirements and other relevant provisions of the
applicable EU Directives. Refer to the 577014–245 ATEX EU Foreign Language Manual Notice for the
web address from where 577014–497 can be downloaded.
Veeder–Root safety and regulatory information relative to this product is available at:
https://www.veeder.com/eu–manuals
Package Contents
The TLS–RF Series 4 Gateway kit includes the contents in Table 1:
EXPLOSIVE
Fuels and their vapors are
extremely explosive if ignited.
NOTICE
Important information and/or rec-
ommended practice.
Table 1. Gateway Kit Components
Qty. Description
1 TLS–RF Series 4 Gateway
Contact Veeder–Root if a
replacement 5V power supply is
needed. Using a different power
supply may damage the device
and voids the warranty.
1 577014–482 Site Prep and Installation Manual
1 577014–483 Quick Startup Guide
1 RJ45 Ethernet Cable 1.8m (6')
1 Antenna
1 5 Volt Power Supply
1 Mounting Bracket
1 Bumpon set

2
The TLS–RF Series 4 Transmitter System kit includes the contents in Table 2:
Table 2. Transmitter Kit Components
Qty. Description
1 TLS–RF Series 4 Transmitter
Batteries are NOT user
replaceable. Only replace Bat-
tery Packs with Veeder–Root
P/N 332425–XXX. 332425–013
is provided in the ATEX/UKEX
330020–836 replacement Bat-
tery Pack kit.
1 Battery Pack
1 577014–245 ATEX EU Foreign Language Manual Notice
1 330020–528 or 330020–835 Installation Hardware Kit –
Includes hardware required to install Transmitter and Bat-
tery Pack
1 (only for kits that include 330020–528) 577014–127
Intrinsically Safe Circuit Protector: Installation References
1 577013–578 ATEX TLS Monitoring Systems Contractors’
Site Preparation Guide
1 577014–497 TLS–RF Series 4 Wireless Transmitter &
Battery Pack EU Declaration of Conformity
1 331940–005 ATEX TLS Radio Group Descriptive System
Document
1 334195–001 Power Cable 1.5m (5')

3
Connectors – Switches – LEDs
Gateway Panel
Figure 1. Gateway Panel interface
LEGEND FOR NUMBERED BOXES IN Figure 1
1. Gateway reset
2. Gateway DC power connector
3. Gateway Ethernet RJ–45 connector
4. Gateway antenna connector – type RP–
SMA (female)
5. Gateway LED status annunciators
5
1
42 3
WIFI

4
Transmitter Board
Figure 2. Connecting Device and Power Cables to the Transmitter
LEGEND FOR NUMBERED BOXES IN Figure 2
1. Green LED (D7) – ON during a device
poll by the Transmitter
2. Red LED (D6) – ON when the radio is
sent data for transmission
3. Switch 2 DIP switches
4. Switch 1 DIP switches
5. Red LED (D8) – ON for 20 seconds
once the radio establishes a connection
with the Gateway. D8 will turn off within
20 seconds if the radio disconnects from
the Gateway and attempts to establish a
new connection.
6. Device input terminals (PWR and GND).
Observe polarity!
7. Power input terminals (PWR and GND).
8. Cable from Battery Pack – observe
polarity
9. Cable from surge protector
10. Cord grip bushing
11. Orient tapered bushing as shown when
attaching cord grips to Transmitter. Hand
tighten the cord grip nuts until the cables
are held firmly.
S1
S2
PWR GND PWR GND
BATTERY
DEVICE
3
4
7
8
9
10
11
5
6
12345678
ON
12345678
ON
12
D8
D7 D6
J4 J3
Changing the DIP switch
settings should only be done
in consultation with Veeder–
Root Tech Support. Most
installations will not require
the DIP switch settings to be
changed from their default
positions.
The Transmitter LEDs will
turn off ~2 minutes after the
bright red D8 LED turns on to
conserve energy.

5
TLS–RF Series 4 Wireless System Installation Procedure Summary
Special Equipment Required
• Transmitter System:
- T15 Torx bit and torque wrench, suitable for delivering and measuring between 14 and 18 inch–
pounds of torque.
- Small blade screwdriver (maximum blade width 2.4 mm)
- Wire strippers
• Gateway:
- Four #6 screws, with anchors
- Screwdriver
- Drill
Installation Procedure Summary
Refer to the 577014–482 TLS–RF Series 4 Wireless System Site Prep and Installation Manual for
details on executing the following steps.
1. If applicable, remove the battery isolator from the ATG’s backup battery.
2. Install and power up the TLS–4xx console.
3. Install the Gateway mounting bracket on the wall.
4. Set the ATG date and time.
5. Configure ETH2 for communication with the Gateway.
6. Register the Gateway to the ATG, using the Gateway serial number read from the label on the rear
(facing the wall when mounted) of the unit.
7. Mount the Gateway to the mounting bracket.
8. Connect the Gateway to either of the ATG’s (2) ETH2 port RJ–45 connectors.
9. Power up the Gateway.
10. Verify that the Gateway setup screen status is Registration Successful.
11. Record the following Transmitter identification information: location (e.g. tank number and product
type), Device EUI, serial number for the device that the Transmitter is connected to.
12. Connect the first Transmitter to its device.
13. Power On the first Transmitter by connecting it to its Battery Pack.
14. Observe the first Transmitter’s bright red LED (D8 on far left side of board) turning on, indicating
that the Transmitter has joined the Gateway network.
15. Assign the first Transmitter to the address corresponding to its device’s serial number indicated in
the Diagnostics > Module > Device Directory screen. Refer to the “Establishing Communication
with the Transmitter” section within 577014–482.
16. Verify that the device serial number shown in the first Transmitter’s Setup > Device screen
matches the serial number recorded in Step 11.
17. Once Transmitter 1 is recognized by the ATG, repeat steps 11 to 17 for the remaining
Transmitters. Only after a Transmitter is recognized do you proceed to the next one. Refer to the
Troubleshooting Section within 577014–482 if a Transmitter is not recognized by the ATG.

6
Install and Configure Gateway
Gateway Mounting Bracket Installation
Refer to the label affixed to the Gateway for additional technical information.
Verify that, if applicable, the battery isolator is removed from the ATG’s backup battery prior to
Gateway installation. Failure to do so can result in the ATG being unable to successfully register the
Gateway.
1. Select a mounting wall nearest the storage tanks/forecourt to provide optimum reception. Once
the mounting wall has been determined, identify a position for the Gateway so the antenna will be
clear of obstacles and will not interfere with employee traffic. The Gateway antenna should be at
least 25.4mm (1") clear from any objects and be kept as far away as possible from electrically
conductive (in particular metal) objects. Avoid Gateway mounting locations which place metal
obstructions or sources of electromagnetic interference within the lines of sight between the
Gateway and Transmitters.
2. Get the mounting bracket (see Figure 3) and antenna from the Gateway installation kit. Locate a
position on the wall to attach the Gateway mounting bracket.
3. Hold the mounting bracket against the wall and mark the screw locations on the wall. Drill holes for
the screws and insert anchors. Place the mounting bracket over the anchors, using the bumpon
set if desired, and secure it with screws.

7
Figure 3. Gateway Mounting Bracket – Dimensions Inches [mm]
Change Gateway Password
It is recommended to change the default Gateway password to enhance the security of the TLS–RF
Series 4 Wireless System. Perform the following steps to change the Gateway password.
1. Read the Gateway default IP address, username, and password from the label on the rear of the
unit. The default IP address, username, and password can be found on the label as depicted in
Figure 4.