Veeder-Root TLS-RF Series Troubleshooting guide
TLS–RF Series 4 Wireless System
Quick Startup Guide
Manual No: 577014–483 • Revision C
Notice
Veeder–Root makes no warranty of any kind with regard to this publication, including but not
limited to, the implied warranties of merchantability and fitness for a particular purpose.
Veeder–Root shall not be liable for errors contained herein or for incidental or
consequential damages in connection with the furnishing, performance, or use of
this publication.
The information contained in this publication may be subject to change without notice.
This publication contains proprietary information which is protected by copyright. All rights
reserved. No part of this publication may be photocopied, reproduced, or translated to another
language without the prior written consent of Veeder–Root.
©Veeder–Root 2023. All rights reserved.
iii
Safety Symbols .......................................................................................................................................... 1
Safety and Regulatory Content – TLS–RF Series 4 Wireless System ........................................................ 1
Package Contents ...................................................................................................................................... 1
Connectors – Switches – LEDs .................................................................................................................. 3
Gateway Panel ...................................................................................................................................3
Transmitter Board ..............................................................................................................................4
TLS–RF Series 4 Wireless System Installation Procedure Summary ......................................................... 5
Special Equipment Required ...........................................................................................................5
Installation Procedure Summary......................................................................................................5
Install and Configure Gateway ................................................................................................................... 6
Gateway Mounting Bracket Installation ........................................................................................6
Change Gateway Password ...........................................................................................................7
Register the Gateway with the ATG .............................................................................................13
Gateway User Interface ...................................................................................................................14
Install Transmitter ...................................................................................................................................... 16
Figures
Figure 1. Gateway Panel interface .....................................................................................................3
Figure 2. Connecting Device and Power Cables to the Transmitter .........................................4
Figure 3. Gateway Mounting Bracket – Dimensions Inches [mm] .............................................7
Figure 4. Example Gateway Label – IP Address, Username, and Password ...........................8
Figure 5. Configure Ethernet IP Settings - Windows 10 ..............................................................9
Figure 6. Configure Ethernet IP Settings - Windows 11 ..............................................................10
Figure 7. Example Gateway Login Page ...........................................................................................11
Figure 8. Gateway Local User Accounts Page ...............................................................................11
Figure 9. Gateway Edit User Account Page ....................................................................................12
Figure 10. Change My Password Window ......................................................................................12
Figure 11. Password Updated Successfully Notification .............................................................13
Figure 12. Gateway Home Page with Menu Expanded ................................................................14
Figure 13. Attaching 12.7 mm [1/2”] Conduit Clamps to Riser Hangers ................................16
Figure 14. Attaching 12.7mm Conduit to 12.7mm Clamps on Riser ........................................17
Figure 15. Attach Transmitter to 332295–001 Bracket ...............................................................18
Figure 16. Attach Conduit Clamps to Support Bracket ...............................................................19
Figure 17. Installing Support Bracket at Recommended Transmitter Antenna Position .......20
Figure 18. Example Mag Probe Transmitter Cable Connections ...............................................21
Tables
Table 1. Gateway Kit Components ......................................................................................................1
Table 2. Transmitter Kit Components ..................................................................................................2
1
Safety Symbols
The following safety symbols may be used throughout this manual to alert you to important safety
hazards and precautions.
Safety and Regulatory Content – TLS–RF Series 4 Wireless System
For Gateway safety and regulatory content, refer to the MTCAP–868–041A User Guide, which
is available at www.multitech.com/brands/multiconnect–conduit–ap
EU Declaration of Conformity document 577014–497 declares that the Transmitter system (including
Battery Pack) is in compliance with the essential requirements and other relevant provisions of the
applicable EU Directives. Refer to the 577014–245 ATEX EU Foreign Language Manual Notice for the
web address from where 577014–497 can be downloaded.
Veeder–Root safety and regulatory information relative to this product is available at:
https://www.veeder.com/eu–manuals
Package Contents
The TLS–RF Series 4 Gateway kit includes the contents in Table 1:
EXPLOSIVE
Fuels and their vapors are
extremely explosive if ignited.
NOTICE
Important information and/or rec-
ommended practice.
Table 1. Gateway Kit Components
Qty. Description
1 TLS–RF Series 4 Gateway
Contact Veeder–Root if a
replacement 5V power supply is
needed. Using a different power
supply may damage the device
and voids the warranty.
1 577014–482 Site Prep and Installation Manual
1 577014–483 Quick Startup Guide
1 RJ45 Ethernet Cable 1.8m (6')
1 Antenna
1 5 Volt Power Supply
1 Mounting Bracket
1 Bumpon set
2
The TLS–RF Series 4 Transmitter System kit includes the contents in Table 2:
Table 2. Transmitter Kit Components
Qty. Description
1 TLS–RF Series 4 Transmitter
Batteries are NOT user
replaceable. Only replace Bat-
tery Packs with Veeder–Root
P/N 332425–XXX. 332425–013
is provided in the ATEX/UKEX
330020–836 replacement Bat-
tery Pack kit.
1 Battery Pack
1 577014–245 ATEX EU Foreign Language Manual Notice
1 330020–528 or 330020–835 Installation Hardware Kit –
Includes hardware required to install Transmitter and Bat-
tery Pack
1 (only for kits that include 330020–528) 577014–127
Intrinsically Safe Circuit Protector: Installation References
1 577013–578 ATEX TLS Monitoring Systems Contractors’
Site Preparation Guide
1 577014–497 TLS–RF Series 4 Wireless Transmitter &
Battery Pack EU Declaration of Conformity
1 331940–005 ATEX TLS Radio Group Descriptive System
Document
1 334195–001 Power Cable 1.5m (5')
4
Transmitter Board
Figure 2. Connecting Device and Power Cables to the Transmitter
LEGEND FOR NUMBERED BOXES IN Figure 2
1. Green LED (D7) – ON during a device
poll by the Transmitter
2. Red LED (D6) – ON when the radio is
sent data for transmission
3. Switch 2 DIP switches
4. Switch 1 DIP switches
5. Red LED (D8) – ON for 20 seconds
once the radio establishes a connection
with the Gateway. D8 will turn off within
20 seconds if the radio disconnects from
the Gateway and attempts to establish a
new connection.
6. Device input terminals (PWR and GND).
Observe polarity!
7. Power input terminals (PWR and GND).
8. Cable from Battery Pack – observe
polarity
9. Cable from surge protector
10. Cord grip bushing
11. Orient tapered bushing as shown when
attaching cord grips to Transmitter. Hand
tighten the cord grip nuts until the cables
are held firmly.
S1
S2
PWR GND PWR GND
BATTERY
DEVICE
3
4
7
8
9
10
11
5
6
12345678
ON
12345678
ON
12
D8
D7
D6
J4 J3
Changing the DIP switch
settings should only be done
in consultation with Veeder–
Root Tech Support. Most
installations will not require
the DIP switch settings to be
changed from their default
positions.
The Transmitter LEDs will
turn off ~2 minutes after the
bright red D8 LED turns on to
conserve energy.
5
TLS–RF Series 4 Wireless System Installation Procedure Summary
Special Equipment Required
• Transmitter System:
- T15 Torx bit and torque wrench, suitable for delivering and measuring between 14 and 18 inch–
pounds of torque.
- Small blade screwdriver (maximum blade width 2.4 mm)
- Wire strippers
• Gateway:
- Four #6 screws, with anchors
- Screwdriver
- Drill
Installation Procedure Summary
Refer to the 577014–482 TLS–RF Series 4 Wireless System Site Prep and Installation Manual for
details on executing the following steps.
1. If applicable, remove the battery isolator from the ATG’s backup battery.
2. Install and power up the TLS–4xx console.
3. Install the Gateway mounting bracket on the wall.
4. Set the ATG date and time.
5. Configure ETH2 for communication with the Gateway.
6. Register the Gateway to the ATG, using the Gateway serial number read from the label on the rear
(facing the wall when mounted) of the unit.
7. Mount the Gateway to the mounting bracket.
8. Connect the Gateway to either of the ATG’s (2) ETH2 port RJ–45 connectors.
9. Power up the Gateway.
10. Verify that the Gateway setup screen status is Registration Successful.
11. Record the following Transmitter identification information: location (e.g. tank number and product
type), Device EUI, serial number for the device that the Transmitter is connected to.
12. Connect the first Transmitter to its device.
13. Power On the first Transmitter by connecting it to its Battery Pack.
14. Observe the first Transmitter’s bright red LED (D8 on far left side of board) turning on, indicating
that the Transmitter has joined the Gateway network.
15. Assign the first Transmitter to the address corresponding to its device’s serial number indicated in
the Diagnostics > Module > Device Directory screen. Refer to the “Establishing Communication
with the Transmitter” section within 577014–482.
16. Verify that the device serial number shown in the first Transmitter’s Setup > Device screen
matches the serial number recorded in Step 11.
17. Once Transmitter 1 is recognized by the ATG, repeat steps 11 to 17 for the remaining
Transmitters. Only after a Transmitter is recognized do you proceed to the next one. Refer to the
Troubleshooting Section within 577014–482 if a Transmitter is not recognized by the ATG.
6
Install and Configure Gateway
Gateway Mounting Bracket Installation
Refer to the label affixed to the Gateway for additional technical information.
Verify that, if applicable, the battery isolator is removed from the ATG’s backup battery prior to
Gateway installation. Failure to do so can result in the ATG being unable to successfully register the
Gateway.
1. Select a mounting wall nearest the storage tanks/forecourt to provide optimum reception. Once
the mounting wall has been determined, identify a position for the Gateway so the antenna will be
clear of obstacles and will not interfere with employee traffic. The Gateway antenna should be at
least 25.4mm (1") clear from any objects and be kept as far away as possible from electrically
conductive (in particular metal) objects. Avoid Gateway mounting locations which place metal
obstructions or sources of electromagnetic interference within the lines of sight between the
Gateway and Transmitters.
2. Get the mounting bracket (see Figure 3) and antenna from the Gateway installation kit. Locate a
position on the wall to attach the Gateway mounting bracket.
3. Hold the mounting bracket against the wall and mark the screw locations on the wall. Drill holes for
the screws and insert anchors. Place the mounting bracket over the anchors, using the bumpon
set if desired, and secure it with screws.
7
Figure 3. Gateway Mounting Bracket – Dimensions Inches [mm]
Change Gateway Password
It is recommended to change the default Gateway password to enhance the security of the TLS–RF
Series 4 Wireless System. Perform the following steps to change the Gateway password.
1. Read the Gateway default IP address, username, and password from the label on the rear of the
unit. The default IP address, username, and password can be found on the label as depicted in
Figure 4.
8
Figure 4. Example Gateway Label – IP Address, Username, and Password
2. Set a web browser and Ethernet enabled device’s Ethernet IP settings according to the IP
address read from the Gateway label. For example, if the IP address is 192.168.4.15, then set the
device’s Ethernet IP settings to the following:
• Disable DHCP / automatic IP address assignment
• IP address = 192.168.4.13
• Subnet mask = 255.255.255.0
• Gateway = 192.168.4.1
10
Figure 6. Configure Ethernet IP Settings - Windows 11
1. Select “Network
& Internet”
2. Within the “Ethernet > IP
assignment” section,
select “Edit”
3. Configure Ethernet IP
settings as shown.
“Preferred DNS” can
be changed as desired,
or left blank.
11
3. Connect the Ethernet ports of the Gateway and web browser enabled device using the Gateway’s
Ethernet cable. Set the web browser address bar to the IP address (e.g. https://192.168.4.15)
read from the Gateway label. Wait until the Gateway login page is loaded as shown in Figure 7.
Figure 7. Example Gateway Login Page
4. Enter the username (e.g. admin) and password (e.g. Admin12345678!) read from the Gateway
label into the corresponding login page fields and then select the Login button. Once logged in go
to Administration>User Accounts (item 1, Figure 8) and select the icon in the OPTIONS
column for the username on the Gateway label (item 2).
Figure 8. Gateway Local User Accounts Page
1
2
12
5. Within the Edit User Account page select the Change Password button (item 1, Figure 9).
Figure 9. Gateway Edit User Account Page
6. Within the Change My Password window enter the password read from the Gateway label into the
Old Password field and enter the desired new password, which must follow the guidelines listed in
the window, into the New Password field. Select the OK button (item 1, Figure 10).
Figure 10. Change My Password Window
1
1
13
7. Observe the notification that the password was updated successfully (item 1, Figure 11). The
notification can be selected to hide it.
Figure 11. Password Updated Successfully Notification
Register the Gateway with the ATG
1. Configure the ATG to communicate with the Gateway and then register the Gateway to the ATG.
Refer to the “Setup ATG to Recognize the Gateway” and “Connect and Register the Gateway with
the ATG” sections in the 577014–482 TLS–RF Series 4 Wireless System Site Prep and
Installation Manual for additional details.
2. Position the Gateway on the bracket and rotate it clockwise to lock it into place. Once mounted to
the bracket the Gateway’s antenna and panel interface will be facing down toward the floor.
3. Screw the Gateway antenna onto the antenna connector on the bottom of the unit.
4. If the mounting wall is metal, rotate the Gateway antenna up 45 degrees from vertical, otherwise
the antenna should be pointing straight down.
5. Connect the Ethernet cable between the Gateway and the ATG. The Gateway must be connected
to the TLS console’s ETH2 port (either of the (2) RJ–45 connectors).
6. Connect the Gateway power cable to a dedicated outlet.
7. Power on the Gateway – observing the LED annunciators on the Gateway Panel Interface (ref.
Figure 1) wait for the LORA LED to turn on solid and the STATUS LED to blink twice. This
indicates that the Gateway is ready for use. However, another approximately 3 minutes is required
after the Gateway LED’s indicate that it is ready for use until the ATG receives the Gateway’s
identification/status information and then registers the Gateway to it.
1
14
Gateway User Interface
The Gateway provides a User Interface (UI) that is accessible through a web browser. Although most
TLS–RF Series 4 Wireless System installations will not require any changes to the Gateway
configuration through the UI, certain installations may either benefit from or require Gateway
configuration changes through the UI.
The Gateway UI can be returned to its factory default state by holding the Gateway’s reset button for
between 5 and 30 seconds and then releasing. Note that holding the Gateway’s reset button for less
than 5 seconds and then releasing will reboot the Gateway without changing its configuration.
Upon logging into the Gateway UI as described in the “Change Gateway Password” section the Device
Information home page will be displayed. Figure 12 depicts the home page with the menu of available
pages on the left side fully expanded.
Figure 12. Gateway Home Page with Menu Expanded
15
The following is a description of the functionality that each page provides:
Page Sub–Page Functionality
Home ––––– Overview of the Gateway configuration (see Figure 12)
Setup
Network Interfaces
Includes the following eth0 configurable fields:
• IP address (default – 192.168.4.15)
• IPv4 mode (default – Static)
• Network direction (default – WAN)
DHCP Configuration Allows the Gateway to be configured as a DHCP server.
Time Configuration
Set the Gateway Date & Time
The Gateway does not provide date & time backup while
unpowered. As a result, the date & time will revert to
default after a power cycle. Power the Gateway through an
Uninterruptible Power Supply (UPS) to retain its date &
time through power outages.
Enable SNTP.
Administration
User Accounts Change the password.
Access Configuration
Includes the following configurable fields:
• Web server ports
• SSH port
• Reverse SSH Tunnel (default – Disabled)
Web UI Customization Product and support information that is specific to the Gateway P/N,
which is indicated as the Custom ID on the Home page.
Usage Policy Gateway usage policy
Support
Technical Support contact information for the TLS–RF Series 4
Wireless System that is specific to the Gateway P/N, which is indi-
cated as the Custom ID on the Home page.
Status & Logs Statistics Wireless communication data such as number of CRC errors, net-
work join requests/responses, total packets, and packets dropped.
16
Install Transmitter
A Transmitter/Battery Pack pair is required for each device that will be monitored by the ATG. Follow the
steps below to install the Transmitter system within a sump. Refer to the 577014–482 TLS–RF Series 4
Wireless System Site Prep and Installation Manual for the steps to install the Transmitter system within a
dispenser pan.
When replacing the Transmitter cover onto the housing verify the following to ensure a watertight seal:
• Retaining washers are assembled to the screws.
• Gaps don’t exist between the cover, washers, and enclosure.
• Gasket is properly seated within the cover.
• Screws are tightened to between 14 and 18 inch–pounds.
1. Attach the two 12.7 mm [1/2”] conduit clamps to the two riser hangers from the installation
hardware kit (330020–528 or 330020–835) (50.8 mm [2”] or 101.6 mm [4”], as required) as
shown in Figure 13. Orient riser hangers so holes for 12.7mm (1/2”) clamps (Item 4) are vertically
aligned.
Figure 13. Attaching 12.7 mm [1/2”] Conduit Clamps to Riser Hangers
LEGEND FOR NUMBERED
BOXES IN Figure 13
1. 50.8 mm or 101.6 mm riser
hanger [as required]– 2 places
2. 6.35mm–20 (1/4”–20) hex nut –
2 places
3. Bolt provided with riser hanger –
2 places
4. 12.7mm (1/2”) metal conduit
clamp (bolt not shown) – 2
places
5. 6.35mm–20 x 12.7mm (1/4”–20
x 1/2”) hex head bolt – 2 places
6. Nut provided with riser hanger –
2 places
6
2
3
5
4
1
17
2. Attach 12.7 mm (1/2”) conduit to the 12.7 mm (1/2”) metal clamps as shown in Figure 14 and
tighten. The clamp bolts are integral to the clamps and do not require retention nuts.
Figure 14. Attaching 12.7mm Conduit to 12.7mm Clamps on Riser
LEGEND FOR NUMBERED BOXES IN Figure 14
1. Probe Riser
2. Customer supplied 12.7mm (1/2”) con-
duit. For a sump installation the conduit
should be of an appropriate length to
allow for the Transmitter to be installed
with a 25.4mm (1") gap between the
antenna tip and sump lid.
3. 12.7mm (1/2”) metal clamps with inte-
gral bolts – 2 places
1
3
2
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