Vendo HFD000008 User manual

SANDENVENDO AMERICA INC
1188858W ECN 58848 1
HOT FOOD DISPLAY
Operation Manual
Models:
HFD000008
HFDM00002, 3
HFDC00005, 6
Table of Contents
Commitment to Safety…….….……………..2
Safety Warnings…….……..……...............3, 4
Installation Requirements..…….….………..5
Product Summary, End of Life Disposal…6
Operation……………………...………............7
Troubleshooting……………..………..……...8
Cleaning………………………………….…….9
Pan Stops, Rear Door Lock, Included
accessories………………..………………….10
Optional Accessories and Installation
Instructions……………………………....11, 12
HFDHC9, 10, 11, 12, 13, 14

SANDENVENDO AMERICA INC
1188858W ECN 58848 2
A COMMITMENT TO SAFETY
SandenVendo is committed to safety in every aspect of our product design.
SandenVendo is committed to alerting every user to the possible dangers involved in
improper handling or maintenance of our equipment. The servicing of any electrical or
mechanical device involves potential hazards, both to those servicing the equipment and
to users of the equipment. These hazards can arise because of improper maintenance
techniques. The purpose of this manual is to alert everyone servicing SandenVendo
equipment of potentially hazardous areas, and to provide basic safety guidelines for
proper maintenance.
This manual contains various warnings that should be read and carefully followed to
minimize the risk of personal injury to service personnel. This manual also contains
service information to ensure that proper methods are followed to avoid damaging the
Hot Food Display (HFD) or making it unsafe. It is also important to understand these
warnings are not exhaustive. SandenVendo could not possibly know, evaluate, or advise
of all the conceivable ways in which service might be done, nor can SandenVendo predict
all of the possible hazardous results. The safety precautions outlined in this manual
provide the basis for an effective safety program. Use these precautions, along with the
service manual, when installing or servicing the HFD.
We strongly recommend a similar commitment to safety by every servicing organization.
Only properly trained personnel should have access to the interior of the machine. This
will minimize the potential hazards that are inherent in electrical and mechanical devices.
SandenVendo has no control over the machine once it leaves the premises. It is the
owner or lessor’s responsibility to maintain the Hot Food Display in a safe condition.
Follow all Safety Warnings and Installation Requirements in this manual. Refer to the
Technical Service Manual for recommended maintenance procedures. If you have any
questions, please contact the Technical Services Department of SandenVendo at 800-
344-7216.
FOOD FOR THE HOT FOOD DISPLAY
The HFD, HFDM, and HFDH units are design to hold unwrapped, wrapped, and boxed
food. The HFDHC is designed to hold wrapped and boxed food. Hot food displays are
not designed to heat cold food - put only hot food in the hot food display.
These appliances are intended to be used for commercial applications, for example in
kitchens of restaurants, canteens, hospitals and in commercial enterprises such as
bakeries, butcheries, etc., but not for continuous mass production of food.

SANDENVENDO AMERICA INC
1188858W ECN 58848 3
SAFETY WARNINGS
The HFD is for indoor use only. Do not use
near water or in condensing humidity.
To prevent electric shock or fire, do not kink,
pull, or pinch the power cord, and ensure no
equipment is resting on the power cord. If
the power cord is damaged, unplug and
replace.
Do not connect with other plugs. Do not
use an extension cord.
When unplugging, first turn off the power
switch. Then pull the plug at the end of the
power cord, not by pulling the power cord,
since the cord can be damaged, overheat,
and cause a fire.
Do not spray water on the HFD. It may
cause an electric shock or fire.
Do not touch the power plug, switches, or
other electrical parts with wet hands. It can
cause an electric shock.
Periodically check that the plug is pushed in
all the way.

SANDENVENDO AMERICA INC
1188858W ECN 58848 4
SAFETY WARNINGS (continued)
To prevent injuries due to falling objects,
liquid spills, electric shock or fire, do not
place heavy objects or liquid-filled objects
on top of the HFD.
To prevent electric shock or fire, do not use
volatile or flammable products in or near the
HFD.
When moving the HFD: turn the HFD off,
unplug, and allow the unit to cool. To
prevent glass breakage and injury, do not
push on the glass. Also, use proper
equipment and lifting techniques. Ensure
the product doesn’t tip while it is being
moved.
If a lamp or any glass cracks or breaks, turn
off the power and discard all food in the
HFD. Replace lamp and / or glass.
Remove all glass fragments. Carefully
inspect all surfaces, corners, and gaskets to
ensure all glass fragments have been
removed before returning HFD to service.
Use only authorized replacement parts.
Don’t place food directly on the hot plates.
Keep HFD out of direct sunlight and away
from heat sources.
Do not hang from the door –this may cause
injury or electric shock.
To prevent injury, do not allow children to
climb on or play on the HFD.
Turn off and unplug HFD before servicing,
and let HFD cool before cleaning or
servicing.
Use proper tools while servicing.
If the HFD malfunctions, turn it off and
unplug it. Have the HFD serviced by
qualified personnel.
The HFD temperatures are factory set to
meet NSF food safety requirements.
Changing temperature settings may
adversely impact food safety.

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1188858W ECN 58848 5
The lamps are an integral part of the food heating system. If a lamp is not illuminated, the
temperatures may not be maintained for food safety. Therefore, replace nonworking lamps.
INSTALLATION REQUIREMENTS
The HFD must be connected to a dedicated
115V 15A (or greater) grounded circuit.
HFDHC units require 20A circuit. Test for
proper grounding and polarization before
installing to reduce the risk of electrical
shock and fire.
Keep the HFD four inches away from walls
and other products to prevent abnormal
heating.
Install the HFD on a strong, level surface to
prevent it from tipping or falling.
The HFDC front doors are aligned at the
factory. When the HFDC is uncrated and
placed on a counter, the front doors (from
movement during shipping or due to a
counter that isn’t completely flat) may be
misaligned.
To align the front doors: (1) loosen the top
bolts for the side glass (HFDC: once each
side, HFDHC two each side). HFDC
shown:
Push on the top of the side glass to align
the doors. While holding the HFDC in this
position, retighten the upper glass bolts.
(This shows the left door higher than the
right door. If the right door is higher, mirror
this procedure.)
(2) If the doors are still misaligned, place
one or more spacers (each about the
thickness of a coin) under the front leveling
foot nearest the front door that’s low.
4 inches

SANDENVENDO AMERICA INC
1188858W ECN 58848 6
PRODUCT SUMMARY
Hot Food Display
Name
Mini HFD
Mini HFD w/LEDs
HFD w/LEDs
Combo Serve
HFD w/LEDs
High Capacity HFD
Model
HFDM00002
HFDM00003
HFD000008
HFDC00005
HFDC00006
HFDHC0009
HFDHC0010
HFDHC0011
HFDHC0012
Approximate Internal
Volume, ft3(liters)
4.1 ft3
(116 liter)
6 ft3
(170 liter)
14 ft3
(396 liter)
External Dimensions
W x D x H inches
(mm)
24.9 x 19.7 x 27.6
(632 x 500 x 700)
35.3 x 19.7 x 27.6
(896 x 500 x 700)
42.7 x 29.8 x 35.1
(1085 x 757 x 892)
Approximate Weight
122 lbs.
(55 kg)
154 lbs. (70 kg)
160 lbs. (70 kg)
276 lbs.
(125 kg)
Approximate
Rack / shelf area, in2
Shelf quantity x area
Upper 1 x 245
Middle 1 x 245
Bottom 1 x 345
Upper 1 x 380
Middle 1 x 380
Bottom 1 x 510
Upper 1 x 380
Middle 1 x 380
Bottom 1 x 510
4 x 200 Watt (Middle & Top)
2 x 300 Watt (Bottom)
Temperature
controlled heater
plates
4 x 141 Watt
4 x 185 Watt (Middle
& Top)
2 x 141 Watt
(Bottom)
6 x 185 Watt
6 x 185 Watt
4 x 200 Watt (Middle & Top)
2 x 300 Watt (Bottom)
Lamps
Three 40W
Xenon
Three LED
Six 40W Xenon
Glass
ANSI Standard Z97.1 Tempered
Controller
Four temperature controls,
100°F - 270°F
Six temperature controls,
100°F - 270°F
Timers
12 Timers, settable from 30 minutes to 4 hours
Voltage, Frequency
115VAC, 50/60 Hz
Power
6.0 amp
9.5 amp
10.0 amp
14.7 amp
Dual Circulation Fans
Standard
None
Standard
Included Accessories
Racks
Rectangular Trays
Round Pans
Racks
Safety Approvals:
UL 197,
CSA C22.2 No. 109-
M81
UL File E314888
Sanitation Approval:
NSF / ANSI 4
NSF International
CE Directives:
Low Voltage
2014/35/EC
EMC 2014/EC/30
RoHS 2011/65/EU
-
-
HFDC00006
HFDHC0011 and HFDHC0012
END OF LIFE / DISPOSAL
•To protect the environment please recycle materials where possible.
•Do not dispose the Hot Food Display Case with other domestic waste. These units contain
electrical and electronic materials that may need to be processed in accordance with local laws
and/or regulations. Examples include European Directive WEEE 2002/96/CE
•Recycling this product contributes towards reducing the need for new materials and reducing
the accumulation of waste.

SANDENVENDO AMERICA INC
1188858W ECN 58848 7
OPERATION Display and Keypad
Turning the HFD On and Off
Turn the rocker / breaker switch ON (and leave the switch ON).
Use the I/O button to turn the HFD on or off.
When controller is off, all lamps, heaters, displays, and indicators are off. Front on/off
button (HFDC only): press and hold for 5 seconds to turn the HFDC on or off.
Note: to help prevent keypad damage, push keypad buttons only with finger or thumb;
do not use fingernail, utensil, tool, pen, or other objects.
Temperature Display On / Off
To turn the ambient temperature display on or off: with the controller on, press and hold the Time button
and press the I/O button. Note: firmware revision 4.01 and later disables this feature.
Timers
When a timer is off, pressing the timer button once sets the countdown timer to the value preprogrammed
into the controller.
Pressing the timer button again within three seconds (while the indicator next to the button is blinking) sets
the timer to 30 minutes.
Each successive press (within three seconds) adds 30 minutes to the time, up to 4 hours.
At 4 hours, the next button press cycles the timer back to 30 minutes again.
Once the timer is activated, the LED next to the shelf timer button becomes green.
The display then reverts to HFD internal ambient temperature display.
While a timer is on, pressing a timer button once displays the remaining time for 4 seconds, then shelf
temperature for 4 seconds, and then the display reverts to the internal ambient temperature display.
At 15 minutes remaining time, the LED turns yellow.
When no time remains, the LED turns red plus an audible alarm sounds.
Pressing the timer button next to the blinking red LED clears the alarm and restarts the timer.
Holding down the Time button, then pressing a timer key turns off the timer.
Converting Temperature from °F to °C (or °C to °F)
With controller power off, hold down the Time button, then press and hold the I/O button until the display
comes on. The display will show the firmware revision.
Press and release the TIME button to change from °F to °C (or °C to °F).
Push the I/O button to turn on the HFD and lock in this setting.
Front Door
I/O button
USB port
Use left or right buttons to adjust shelf
temperature and timers down or up
Upper left shelf
(except HFDM)
Middle left shelf
(except HFDM)
Upper right shelf
Middle right shelf
Lower right shelf
Time
button
Lower left shelf

SANDENVENDO AMERICA INC
1188858W ECN 58848 8
If the front door is opened (HFD 6 and 8 only), the controller turns off only the lights. The display reads
"OPEn". After closing the front door, the lights turn on, and the display reverts to internal ambient
temperature.
Error Codes
E30 Internal ambient thermistor open circuit
E60 Upper left shelf thermistor open circuit (except HFDM)
E61 Middle left shelf thermistor open circuit (except HFDM)
E62 Lower left shelf thermistor open circuit
E63 Upper right shelf thermistor open circuit
E64 Middle right shelf thermistor open circuit
E65 Lower right shelf thermistor open circuit
E90 Unable to read USB drive (check for CFG file format error)
E70 Upper left shelf not heating (except HFDM) E73 Upper right shelf not heating
E71 Middle left shelf not heating (except HFDM) E74 Middle right shelf not heating
E72 Lower left shelf not heating E75 Lower right shelf not heating
- For E60 to E65 (heater thermistor error) and E70 to E75 (heater failing to reach set temperature after
several hours), the indicator for that heater blinks red. Pushing the button next to the blinking red indicator
displays the error code for about 5 seconds.
- Clear all errors by powering off the HFD, correcting the problem, and turning the HFD on again.
Programming using USB drive
With the HFD off:
1. Insert the flash drive in the controller’s USB port.
2. Turn on the controller. The configuration will load in less than 5 seconds.
3. The display will show the configuration code (example: 001h) from the vendo.cfg file.
4. Pull the flash drive out of the controller (controller may remain on).
TROUBLESHOOTING
If the HFD does not come on:
1. Check that the HFD is plugged in.
2. Check that the electrical outlet has power.
If the HFD does not heat up to the normal temperatures or is not heating properly:
Check for flashing red indicators on the controller and for error codes on the display. Press the button
next to the flashing indicator, and note the error code (example E65, see error code list above). Turn
the controller off, then on, to see if the error is cleared. If the error is not cleared, or periodically
reappears, go to www.vendoco.com, Products, Hot Food Displays to the “Universal HFD Line Technical
Service Manual”, or contact Technical Service at the number on page 2.

SANDENVENDO AMERICA INC
1188858W ECN 58848 9
CLEANING
Prior to cleaning, ensure the HFD is off and allow the HFD to cool.
Keep HFD clean for optimal performance. Do not place dirty pans on hot plate surfaces. Clean pans
thoroughly prior to placing food on pans or use paper liner on pans. Keep area around unit clean and
clear.
Do not use abrasive materials on hot plates or glass. Use only mild soap and water or nonabrasive
cleaners with a soft cloth or sponge, then wipe dry.
To remove the rear sliding doors (HFD only): by lift the door up from bottom track and pull bottom of door
out. Installation is reverse.
Remove the rear sliding door tracks by lifting at one edge. Tracks are flexible for ease of installation and
removal. Clean food particles from door tracks. Clean surface under door tracks also.
Once the rear doors are removed, clean inside the HFD. Wipe off any food particles from all shelves,
gaskets and glass.
Clean glass and gaskets around door assembly. Clean front of shelves and point of sales displays. Clean
outside of unit with a damp cloth and wipe dry.
To open front glass (HFD model only):
Reach fingers under the front edge of the
glass.
Squeeze the two hidden latches and pull
the door open.
To close:
Push on the lower metal
frame until the latches click.

SANDENVENDO AMERICA INC
1188858W ECN 58848 10
Install Pan Stops: for
HFDHC units, place each
pan stop (part # 1242342
included in packaging) as
shown to help prevent pans
from hitting the front glass.
For HFDHC units where the rear doors
won’t be used, install rear door keep-
closed bracket (included accessory).
The keep-closed bracket (part # 1230107) will
prevent the rear doors from opening during hot
food display use.
1. Remove the outer door (lift to remove).
2. Slide the remaining door to the right.
3. Install the keep-closed bracket.
4. Reinstall the outer door and close both doors so
the keep-closed bracket “locks” the doors shut.
Pan Stop
Included Accessories

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1188858W ECN 58848 11
Bag & Tong Holders Top Mount Shelf
POP Kits
Optional Accessories
1256238: Right Side
1256238-1: Left Side
HFDHC: 1246267
HFD & HFDC: 1268465
1268619: Right Side
1268619-1: Left Side
HFDHC:
HFD & HFDC:
Step 3: Reinstall bolt into
top front side glass.
Once front bolt is installed,
repeat for the top back
bolt.
Step 4: Repeat steps
1-3 for the left side
bag & tong holder if
applicable.
Step 1: Place
sign holder on
the top center
of the Display.
Step 2: Remove
rubber seal, place bolt
and washer through
bag & tong holder
mounting hole.
Place rubber seal
over bolt on the
inside.
Step 1: Remove
top front plastic
side glass bolt.
Sign Holders
HFD, HFDC: 1261576
HFDM: 1272144
Step 1: Place tray
on the top front of
the display and
align with the front
edge.
HFDC00005,6 POP Kit
Part Number: 1276786
See kit instructions for
installation detail

SANDENVENDO AMERICA INC
1188858W ECN 58848 12
HFDC00003,4 POP Kit
Part Number: 1260456
See kit instructions for
installation detail
HFDHCXXXX POP Kit
Part Number: 1261266
See kit instructions for
installation detail
HFDM00002 POP Kit
Part Number: 1261479
See kit instructions for
installation detail

SANDENVENDO AMERICA INC
1188858W ECN 58848 13
Hot Food Display Media Topper
Display still images or video content and audio at the Hot Food Display. The HFD Media Topper features a
24-inch-class Full HD Ultra HDMI Digital Media player for USB Drives and SD Cards, and includes a
remote control.
Part Number
Description
For use on:
1272969
Media Display Kit, HFD
HFD000006,7,8,9
HFDC00003,4,5,6
1275399
Media Display Kit, HFDM
HFDM00002,3
Check with
Customer Service
for availability
Media Display Kit,
HFDHC
HFDHC0009,10,11,12
(Graphic surrounding
the media screen is not
supplied with kit)
Hot Food Display
Media Topper
HFDM00003 POP Kit
Part Number: 1279473
See kit instructions for
installation detail