VeriFone e315 User manual

VeriFone Part Number DOC087-043-EN-A, Revision A
e315
Installation Guide

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permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
1-800-VERIFONE
www.verifone.com
VeriFone Part Number DOC087-043-EN-A, Revision A
e315 Installation Guide
© 2013 VeriFone, Inc.
VeriFone, the VeriFone logo, Omni, VeriCentre, and Verix are registered trademarks of VeriFone. Other brand names or trademarks
associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
WARNING
The e315 uses an internal lithium-ion rechargeable battery. Do not dispose the e315 in a fire.
lithium-ion polymer batteries must be recycled or disposed of properly. Do not dispose of
lithium-ion polymer batteries in municipal waste sites.

E315 INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
CHAPTER 2
Device Setup Usage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Examining Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Back View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installing/Replacing an MSAM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Installing/Removing an iPod/iPhone into the e315. . . . . . . . . . . . . . . . . . . . . . . 17
Manually Starting and Shutting Down the e315 . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting the e315 to a Power Source or a Host Computer . . . . . . . . . . . . . . 19
Using the Gang Charger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connecting the Gang Charger to a Computer . . . . . . . . . . . . . . . . . . . . . . . 21
Understanding LED Color Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using a Smart Card to Conduct Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using the Barcode Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
CHAPTER 4
Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

CONTENTS
4E315 INSTALLATION GUIDE
CHAPTER 5
VeriFone Service
and Support Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Battery Pack Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CHAPTER 6
Troubleshooting
Guidelines Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 33
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

E315 INSTALLATION GUIDE 5
PREFACE
This guide is your primary source of information for setting up the e315.
Audience
This guide is useful for anyone installing a e315 device. Basic descriptions of the
device features are also provided.
Organization
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the e315.
Chapter 2, Device Setup. Explains how to set up and install an iPod 5 or
iPhone 5 device into the e315. It tells you how to select a location, establish power
connection, and install the MSAM card.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
e315.
Chapter 4, Maintenance. Explains how to maintain your e315.
Chapter 5, VeriFone Service and Support. Provides information on how to contact
your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in device installation.
Related
Documentation
To learn more about the e315, refer to the following set of documents:
e315 Certifications and Regulations Sheet VPN DOC087-041-EN-A
e315 Quick Installation Guide VPN DOC087-042-EN-A
e315 Gang Charger Quick Installation Guide VPN DOC087-045-EN-A
e315 Web site www.paywaremobile.com

PREFACE
Conventions and Acronyms
6E315 INSTALLATION GUIDE
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced. See Conventions and Acronyms.
Italics Italic typeface indicates book
titles or emphasis. You must install a roll of thermal- sensitive paper in the printer.
Courier The courier type face is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
http://www.verifone.com
The pencil icon is used to
highlight important information. RS-232-type devices do not work with the PIN pad port.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
The device is not waterproof or
dustproof, and is intended for
indoor use only.
The lightning symbol is used as
a warning when bodily injury
might occur.
Due to risk of shock do not use the
device near water.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ARM Acorn RISC Machine
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
LED Light Emitting Diode
NFC Near Field Communication
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PCI Payment Card Industry
PED PIN Entry Device
PIN Personal Identification Number
SIM Subscriber Identity Module
USB Universal Serial Bus
VPN VeriFone Part Number
NOTE
CAUTION
WARNING

E315 INSTALLATION GUIDE 7
CHAPTER 1
Device Overview
This chapter provides a brief description of the e315, the smallest
micro-merchant and convenience retailing mobile payment solution in the
industry. This payment solution seamlessly blends the industry standard, secure
VX operating system and Trident hardware architecture with the Apple OS
allowing for an endless variety of vertical applications and secure payment
combinations to meet today’s dynamic and innovative retailing needs.
Some of the e315’s key features include: a familiar color/touch display interface
from an iPod 5 or an iPhone 5, fast processor, large memory, the latest PCI 3.0
security, integrated 2D barcode scanner, capacitive-touch encrypted PIN pad,
integrated contactless and NFC-ready, in a small most versatile form factor.
The e315 is a portable, battery-powered device designed to fit your hands
comfortably and is ideal for consumer-facing and merchant-facing retail integrated
applications. It also features a crisp 128 x 32 display and a spill-resistant
capacitive keypad.
Figure 1 The e315 Unit

DEVICE OVERVIEW
Features and Benefits
8E315 INSTALLATION GUIDE
Key Features
Features and
Benefits
The e315 devices provide the right combination of features and functions
including a triple-track magnetic-stripe card reader, smart card reader, integrated
PIN pad, capacitive touch keypad, monochrome display, 2D barcode reader, and
contactless/NFC support.
Exceptional Ease of
Use
•The lightweight, compact, stylish, and ergonomic balance allows convenient
device hand-off to the consumer for PIN entry or other input.
•Integration with the Apple OS enables rapid backend development and
complex system integration in a short period of time.
•Large, well-placed, capacitive keys provide a continuity of user experience
between the e315 and the iPod or iPhone.
•Horizontal magnetic stripe card reader with an enlarged card entrance delivers
optimal card swiping and reading without the need to visually guide the card.
•iPod or iPhone touch screen allows for icon-based applications or electronic
signature capture support.
•The e315 size is easily able to be dropped in most pockets, or an optional
hands-free holster is available that fits the server’s or clerk’s belt so that the
e315 can be quickly removed and easily handed to the customer.
•400 MHz ARM11 processor delivers
power and usability in a convenient
“hand-over” design
•Offers unsurpassed performance on
EMV smart card transactions
•Multi-application operating
environment •Backward compatibility with VeriFone VX solutions and the flexible Apple OS
helps reduce development cost and
time to market
•Advanced memory architecture to
meet tomorrow’s needs with support
for 160 MB standard
•Multiple connectivity and
contactless options
•32-bit processing and multi-tasking
capabilities •Spill-resistant design prevents liquid from entering the unit by forcing it down
and off the front of the device
•Security architecture exceeds
specifications for PCI-PED and
sophisticated file authentication
•Dock mechanism firmly secures the
iPod or iPhone with the e315 and
quickly disengages for easy removal
•Securely supports and runs payment
and value-added applications

DEVICE OVERVIEW
Features and Benefits
E315 INSTALLATION GUIDE 9
Performance and
Durability
•Powerful 400-mHz ARM11 processing completes transactions quickly.
•High-capacity lithium-ion polymer battery can rapidly charge and offer 10+
hours of combined PIN pad and host device power.
•Standard Micro-USB port allows for convenient product charging, or optional
full-featured gang charging base allows for multiple e315 units to charge at
once.
•Rounded corners to minimize breakage and drop-resistant to 3 feet on
concrete surfaces.
•160 MB of standard memory.
Security •PCI PED 3.x approved for debit and other PIN-based transactions
•EMV Level 1 type approval
•Tamper-resistant construction, SSL protocols, and VeriShield file
authentication
•Supports VeriShield Protect encryption implementations
Contactless
Capability
•Advanced contactless architecture that future-proofs investment with a single
contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture.
•Large tap zone (CTLS logo) that encompasses the PIN pad optimizes user
experience.
•Contactless version accepts EMV in addition to magnetic stripe contactless
payments as well as PIN-based transactions.

DEVICE OVERVIEW
Features and Benefits
10 E315 INSTALLATION GUIDE