weBoost eqo User manual
NEED HELP? support.weboost.com 866.294.1660
User Manual
Cell Phone Signal Booster
User Manual
NEED HELP? 866.294.1660support.weboost.com
Package Contents 1
STEP 1: Find The dBm Reading n Your Phone 2
STEP 2: Place Booster In Strong Signal Location 3
STEP 3: Place Antenna In Weak Signal Location 4
STEP 4: Connect he System 5
Troubleshooting 6
Specifications 8
Safety Guidelines 9
Warranty 10
______
Index
CELL PHONE SIGNAL BOOSTER 1
________
Package
Contents
eqo
Booster
eqo
Antenna
Coax
Cable
Power
Supply
This device may be operated ONLY in a fixed location for in-building
use. The signal booster unit is designed for use in an indoor,
temperature controlled environment ( < 100 degrees Fahrenheit)
2CELL PHONE SIGNAL BOOSTER
Dial *3001#12345#* then press Call.
Hold down power button until you see “Slide to Power O”
then release the power button.
Hold the Home button until your main screen appears.
If you want to check 3G/1x but your iPhone is picking up 4G/
LTE signal, go to Settings>Cellular>Cellular Data Options>En-
able LTE>Select O
Settings > About Phone > Status or Network > Signal Strength
or Network Type and Strength (exact options/wording
depends on phone model).
______
Step 1: Find The dBm
Reading On Your Phone
All Other Phones & Alternate Methods
• https://www.weboost.com/test-mode-instructions/
All Phones:
• Keep track of the network (3G or 4G) phone is connected to.
• Any signal readings you take are valid for that phone’s carrier. To get readings
from other carriers, you’ll need phones from each carrier.
• When system is set-up, you can easily revert back to the “bar display” by
restarting your phone.
iPhone®
Android™
NEED HELP? support.weboost.com 866.294.1660
iPhone is aregistered trademark of Apple Inc. Android is a trademark of Google Inc.
CELL PHONE SIGNAL BOOSTER 3
______
Step 2: Place Booster In
Strong Signal Location
IMPORTANT: This is the most critical step of the installation process because it will
determine the overall performance of the ooster system. You must determine the
location of the best available cellular signal to maximize performance from your
ooster. Do not power up Booster until STEP 4.
Having an accurate measurement of signal strength in decibels (dBm) is crucial
when installing your system. Decibels accurately measure the signal strength you
are receiving.
SIGNAL STRENGTH EXCELLENT GOOD FAIR POOR DEAD ZONE
3G/1x
(typically voice) -70dBm -71 to -85dBm -86 to -100dBm -101 to -109dBm -110dBm
4G/LTE
(typically data) -90dBm -91 to -105dBm -106 to -110dBm -111 to -119dBm -120dBm
Turn o your cell phone’s WiFi to ensure you are checking
the cellular connection. The dBm reading will be refreshed
every 30-60 seconds.
Want faster results? Once you have a reading, turn on
airplane mode. Wait 15 seconds. Turn o airplane mode. The
signal strength reading is refreshed.
Walk around your home/oce taking signal strength
readings until you find the area that has the best reception.
Place your Booster in the area with the strongest cell
phone signal. The LED light should be facing into the room.
-95
dBm
-90 dBm
-100 dBm
*May Need External Antenna
*If you receive POOR or a DEAD ZONE signal you may need an external antenna.
Contact Customer Support to receive FREE external antenna.
Booster
Antenna
4CELL PHONE SIGNAL BOOSTER
15’ to 20’
15’ to 20’
15’ to 20’
15’ to 20’
15’ to 20’
15’ to 20’
Antenna LocationAntenna Location
Antenna Location
Antenna Location
Antenna Location
Booster
Booster Antenna
The eqo Booster and Antenna should face the
same direction 15 to 25 feet separation distance.
IMPORTANT: The further apart the ntenna is located from the Booster the better
your coverage will be. To determine the best location for your Booster, note the dBm
reading in a variety of locations.
______
Step 3: Place Antenna In
Weak Signal Location
The eqo Booster and ntenna should face the
same direction 15 to 20 feet separation distance.
Never face to face
Never back to back
CELL PHONE SIGNAL BOOSTER 5
2
Connect the other end of the Coax
Cable to the Antenna.
Note: You can mount the Antenna on a
wall by removing the soft cover.
3
Plug the Booster in. The light may
change colors for the first 15 seconds.
Check your coverage area. efer
to TROUBLESHOOTING section if
needed.
Note: When repowering the Booster
always un-plug and re-plug from a
urge rotector ower trip. NEVER
from the Booster.
______
Step 4: Connect The System
Coax Cable
Coax Cable
Wall Mount Hole
Surge Protector
Power Strip
Power Cable
1
Connect the supplied Coax Cable and
Power Supply on the side of the
Booster.
6CELL PHONE SIGNAL BOOSTER
______
Troubleshooting
Fixing Red Light Issues
This section is only applicable if the ooster light is red and you are
not experiencing the desired signal boost. After each step, always un-plug and
re-plug the power supply so the ooster can update the signal reading. Always
un-plug and re-plug from a power strip NEVER from the Booster.
1 Unplug the ooster’s power supply from the power strip.
2 Verify the ooster faces in the same direction as the ntenna.
3 Tighten all cable connections.
4 Relocate the ooster and ntenna further from each other.
5 Plug power supply back into power strip.
6 Monitor the indicator lights on your ooster. If, after 15 seconds of ‘power on’
a red light appears, repeat above ‘Troubleshooting’ steps 1-5. Note: Parallel
separation of the ooster and ntenna typically requires a shorter separation
distance than perpendicular separation. If possible, try placing the ntenna
directly in front of the location of the ooster. A combination of vertical and
horizontal separation distance also works to increase system gain.
7 If you are having any difficulties while testing or installing your ooster, contact
our weBoost Customer Support team for assistance at support.weboost.com
or contact 866.294.1660.
Fixing Orange Lights Issues
This section is only applicable if the ooster light is orange and you are
not experiencing the desired signal boost. Orange light indicates there is a cell
tower is close by.
1 Unplug the Booster’s power supply from the power strip.
2 Redirect the ooster to point in another direction. Typically, we recommend
turning the ooster 5-10 degrees at a time.
3 Plug power supply back into power strip.
4 Monitor the indicator lights on your ooster. If, after 15 seconds of ‘power on’, a
solid orange light appears, repeat above ‘Fixing Orange Lights Issues’ steps 1-3.
CELL PHONE SIGNAL BOOSTER 7
5. If the solid orange light persists, and you are not experiencing the desired
signal boost, more advanced troubleshooting may be necessary through
weBoost Customer Support at support.weboost.com or contact 866.294.1660.
Light O
If the eqo ooster’s light is off, verify your surge protected power strip has power.
Note: The eqo ooster can be reset by un-plugging and re-plugging the power
supply from the power strip.
Green Light, But Poor Coverage
After each step, always un-plug and re-plug the power supply so the ooster can
update the signal reading. Always un-plug and re-plug from a power strip NEVER
from the Booster.
1Increase separation between ntenna and ooster. Un-plug and re-plug power
supply from power strip.
2Rotate the ooster in small increments 5-10 degrees at a time. Un-plug and re-plug
power supply from power strip.
3 Move the ooster to a dierent location. The stronger the signal at the Booster
location, the better chance of improved coverage from the Antenna. Un-plug and
re-plug power supply from power strip.
4 To determine what your signal is like before and after you power on the Booster,
refer to STEP 1 on page 2 - Find he dBm eading n our hone.
Unable To Get Coverage Needed
If you are unable to get the coverage area needed, contact Customer Support for a
FREE external antenna kit.
______
(TROUBLESHOOTING cont.)
8CELL PHONE SIGNAL BOOSTER
______
Specifications
eqo Booster
Product Number U473020
Model Number 460032
FCC ID: PWO460032
IC: 4726A-460032
Connectors SMA-Female
Antenna Impedance 50 Ohms
Frequency 698-716 MHz, 729-756 MHz, 777-787 MHz, 824-894 MHz, 1850-1990 MHz, 1710-1755/2110-2155 MHz
Passband Gain (nominal)
700 MHz
Band 12/17
61
700 MHz
Band 13
62
800 MHz
Band 5
62
1700/2100 MHz
Band 4
68
1900 MHz
Band 2
70
20 dB Bandwidth (MHz) 700 MHz
Band 12/17
700 MHz
Band 13
800 MHz
Band 5
1700/2100 MHz
Band 4
1900 MHz
Band 2
Typical 31.8 32.1 37.9 79.9 81.9
Maximum 35.4 35.6 39.0 83.0 85.1
Maximum Power
Power output for single cell
phone (Uplink) dBm
700 MHz
Band 12/17
23.94
700 MHz
Band 13
24.19
800 MHz
Band 5
23.49
1700/2100 MHz
Band 4
24.55
1900 MHz
Band 2
23.61
Power output for single cell
phone (Downlink) dBm
700 MHz
Band 12/17
11.64
700 MHz
Band 13
11.92
800 MHz
Band 5
12.1
1700/2100 MHz
Band 4
11.9
1900 MHz
Band 2
9.5
Power output for multiple
received channels (Uplink) dBm Maximum Power
No. Tones 700 MHz
Band 12/17
700 MHz
Band 13
800 MHz
Band 5
700 MHz
Band 4
1900 MHz
Band 2
220.7 19.9 23.4 21.2 19.1
317.1 16.3 19.9 17.7 15.5
414.6 13.8 17.4 15.2 13.0
512.7 11.9 15.4 13.3 11.1
611.1 10.3 13.9 11.7 9.5
Power output for multiple
received channels (Downlink) dBm Maximum Power
No. Tones 700 MHz
Band 12/17
700 MHz
Band 13
800 MHz
Band 5
2100 MHz
Band 4
1900 MHz
Band 2
212.7 13.3 11.8 11.9 12.6
39.2 9.8 8.2 8.4 9.1
46.7 7. 3 5.7 5.9 6.6
54.8 5.4 3.8 4.0 4.7
63.2 3.8 2.2 2.4 3.1
Noise Figure 5 dB nominal
Isolation > 110 dB
Power Requirements 5V/2.5A
The term “IC” before the radio certification number only signifies that Industry Canada technical specifications were met.
Each Signal Booster is individually tested and factory set to ensure FCC compliance. The Signal Booster cannot be adjusted without
factory reprogramming or disabling the hardware. The Signal Booster will amplify, but not alter incoming and outgoing signals in order
to increase coverage of authorized frequency bands only. If the Signal Booster is not in use for five minutes, it will reduce gain until
a signal is detected. If a detected signal is too high in a frequency band, or if the Signal Booster detects an oscillation, the Signal
Booser will automatically reduce the gain on that specific band.
The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier
signals are present, the rating would have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can
cause interference to adjacent band users. This power reduction is to be by means of input power or gain reduction and not by an
attenuator at the output of the device.
CELL PHONE SIGNAL BOOSTER 9
______
Safety Guidelines
Warnings
To uphold compliance with network protection standards, all active cellular devices
must maintain at least six feet of separation distance from Inside Panel and Dome
antennas and at least four feet of separation distance from desktop and eqo Antenna.
Use only the power supply provided in this package. Use of a non-weBoost product
may damage your equipment.
The Signal Booster unit is designed for use in an indoor, temperature-controlled
environment (less than 100 degrees Fahrenheit). It is not intended for use in attics or
similar locations subject to temperatures in excess of that range.
RF Safety Warning: Any antenna used with this device must be located at least 8
inches from all persons.
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have
your provider’s consent. Most wireless providers consent to the use of signal boosters.
Some providers may not consent to the use of this device on their network. If you are
unsure, contact your provider.
You MUST operate this device with approved antennas and cables as specified by the
manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person.
You MUST cease operating this device immediately if requested by the FCC or a
licensed wireless service provider.
WARNING. E911 location information may not be provided or may be inaccurate for calls
served by using this device.
This device may be operated ONLY in a fixed location for in-building use.
This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Changes or modifications not expressly approved by weBoost could void the authority to operate this equipment.
FOR MORE INFORMATION ON REGISTERING YOUR SIGNAL BOOSTER WITH YOUR
WIRELESS PROVIDER, PLEASE SEE BELOW:
Sprint: http://www.sprint.com/legal/fcc_boosters.html
T-Mobile/MetroPCS: https://support.t-mobile.com/docs/DOC-9827
Verizon Wireless: http://www.verizonwireless.com/wcms/consumer/register-signal-booster.html
AT&T: https://securec45.securewebsession.com/attsignalbooster.com/
U.S. Cellular: http://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp
2 YEAR WARRANTY
weBoost Signal Boosters are warranted for two (2) years against defects in
workmanship and/or materials. Warranty cases may be resolved by returning
the product directly to the reseller with a dated proof of purchase.
Signal Boosters may also be returned directly to the manufacturer at the
consumer’s expense, with a dated proof of purchase and a Returned Material
Authorization (RMA) number supplied by weoost. weBoost shall, at its option,
either repair or replace the product.
This warranty does not apply to any Signal Boosters determined by weBoost
to have been subjected to misuse, abuse, neglect, or mishandling that alters
or damages physical or electronic properties.
Replacement products may include refurbished weBoost products that have
been recertified to conform with product specifications.
RMA numbers may be obtained by contacting Customer Support
DISCLAIMER: The information provided by weBoost is believed to be complete and
accurate. However, no responsibility is assumed by weBoost for any business or
personal losses arising from its use, or for any infringements of patents or other rights
of third parties that may result from its use.
______
Warranty
3301 East Deseret Drive, St. George, UT
T. 866.294.1660
www.weboost.com | support.weboost.com
Copyright © 2015 weBoost. All rights reserved.
weBoost products covered by U.S. patent(s) and pending application(s)
For patents go to: weboost.com/us/patents
NOT AFFILIATED WITH WILSON ANTENNA 111963_Rev01_06.28.16
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