VeriFone Cybera SCA-315 User manual

Verifone Enhanced POS
Zone Router
Approved by Verifone, Inc.
Installation Guide
Date: January 23, 2015

Verifone Enhanced POS Zone Router Installation Guide
January 23, 2015
Verifone®, Inc.
2099 Gateway Place
Suite 600
San Jose, CA 95110
Telephone: [phone]
http://www.verifone.com
Printed in the United States of America.
© 2015 Verifone, Inc. All rights reserved.
No part of this publication covered by the copyrights hereon may be reproduced or copied in
any form or by any means - graphic, electronic, or mechanical, including photocopying, taping,
or information storage and retrieval systems - without written permission of the publisher.
The content of this document is subject to change without notice. The information contained
herein does not represent a commitment on the part of Verifone. All features and
specifications are subject to change without notice.
Verifone, Ruby SuperSystem, and Secure PumpPAY are registered trademarks of Verifone, Inc.
Ruby Card, iOrder, and Commander Site Controller are trademarks of Verifone. All other brand
names and trademarks mentioned in this document are the properties of their respective
holders.

Verifone Enhanced POS Zone Router Installation Guide
Revision History
Date Description
January 23, 2015 Initial Documentation Release

January 23, 2015 i
Contents
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Connecting to a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Connecting the POS Equipment to the Enhanced Zone Router . . . . . 2
Topaz/Sapphire/V950 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Commander Site Controller . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Connecting to Broadband Internet . . . . . . . . . . . . . . . . . . . . . . . 3
Access Configuration Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
View or Update the Router Settings. . . . . . . . . . . . . . . . . . . . . . . 6
VASC Contact Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Site Info Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Select POS Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
WAN Tab Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
POS Network LAN Tab Settings. . . . . . . . . . . . . . . . . . . . . . . . 9
Port Forwarding Tab Settings. . . . . . . . . . . . . . . . . . . . . . . . . 10
Static Routes Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Save Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Configuration Update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Single Port ISP Broadband/Firewall Device Connection . . . . . . . . 13
Multi-Port ISP Broadband/Firewall Device Connection. . . . . . . . . 15
Light Status Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Light Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Hardware Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
There is no power OR the Heartbeat is NOT blinking green. . . . . 18
Broadband Connection Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
No Internet Service to Enhanced Zone Router . . . . . . . . . . . . . . 18
No Secure Tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Verifone Enhanced POS Zone Router Installation Guide
ii January 23, 2015

January 23, 2015 1
1 INSTALLATION
This chapter describes how to install the Enhanced Zone Router.
Before You Begin
To complete the install with ease, please verify the following information before
proceeding:
■For configuration questions, call 888-777-3536 or support.verifone.com using an
Internet Browser.
■Laptop and standard Ethernet cable is required.
■Internet Web browser on laptop must be the most recent version of Internet
Explorer, Chrome or Firefox for the portal to function properly.
■If this is the first time the Zone Router is being installed, you will not need to set a
static IP on your laptop. If this is any time after completed install, please set your
laptop IP statically to 192.168.31.250.
■Record WAN 1 MAC address on the bottom of the appliance and site information
including Wholesaler/Dealer name, Store/Site Identifier, physical address, and site
phone number.
■Notate any Zone Router configuration parameters desired that differ from the
Verifone standard default settings.
■Determine if site has existing broadband connection that will be used to process
card network transactions.
Note: Site may later be connected to broadband internet when available.
– If 'YES', refer to the site as “Online”
– If 'NO', refer to the site as “Offline”
■Place the Zone Router appliance near the site's modem/router (or existing Cybera
SCA-315) and/or the Verifone POS (point-of-sale) equipment being connected to the
Zone Router. Additional cabling may be needed to complete installation depending
on the distance between the required elements.

Verifone Enhanced POS Zone Router Installation Guide
2January 23, 2015
Connecting to a Power Source
Enhanced Zone Router - Back View
1. Connect the power adapter to the power socket.
2. Connect the other end of the power adapter to a Surge Protector (not included, but
recommended).
3. Connect the Surge Protector to a wall outlet.
Connecting the POS Equipment to the Enhanced Zone Router
The heartbeat light status of the router should be blinking green. The other four light
status indicators below it are not important at this time.
Enhanced Zone Router - Front View

Verifone Enhanced POS Zone Router Installation Guide
January 23, 2015 3
Topaz/Sapphire/V950
Individually connect each device with a standard Ethernet cable to one of the LAN ports on
the Enhanced Zone Router indicated with a green light.
Note: The Ruby does not physically connect to the Enhanced Zone Router.
Devices:
■To p a z
■Sapphire
■V950
Commander Site Controller
Individually connect each device with a standard Ethernet cable to one of the LAN ports on
the Zone Router indicated with a green light.
Note: Topaz and/or PINpads may be connected to a switch due to port density.
Devices:
■Commander Site Controller
■To p a z
■POS Switch
■PINpads
Connecting to Broadband Internet
Note: If the Enhanced Zone Router will be “Online” (broadband connection), continue
with these instructions. If the Enhanced Zone Router will be “Offline”, go to
Access Configuration Portal.
■Connect the Enhanced Zone Router directly to the Internet provider's
modem/firewall or the site router/switch/firewall providing Internet connectivity
where present. If a Cybera SCA-315 is present, WAN 1 of the Enhanced Zone Router
device should be plugged into LAN port 2 of the SCA-315. See example connections
in Appendix A and B.

Verifone Enhanced POS Zone Router Installation Guide
4January 23, 2015
■After the Enhanced Zone Router is connected to the Internet, it may take 3-5
minutes for the status lights to change. The status lights should change to:
This indicates that the Enhanced Zone Router is correctly connected to the
Internet. If the heartbeat is blinking green and Online and VPN are solid green,
begin test transactions. Status A and B do not apply.
■If Online and VPN are not solid green, verify with the Site Network Administrator or
Internet Service Provider that the site's modem/router or firewall settings are
configured to allow the IPs, protocols and ports below. Also, verify if Zone Router
should be provided an IP by the modem (DHCP) or if a static IP is required.
Appendix C contains additional light status information.
IP Blocks
64.202.128.0 / 20
199.241.176.0 / 21
162.223.200.0 / 22
Protocols Ports
ICMP
DNS 53 UDP
HTTP 80 TCP/UDP
NTP 123 TCP/UDP
HTTPS/SSL 443 TCP/UDP
WAN 1