Vicway VR900E User manual

www.vicway.com.au
Instruction Manual
Rolling Garage Door Opener
VR900E & VR1000E
INSTALLATION INSTRUCTIONS | OWNERS COPY

WARNING: It is vital for the safety of persons to follow all
instructions. Failure to comply with the installation instructions and
the safety warnings may result in serious personal injury and/or
property and opener damage. Please save these instructions for
future reference.

CONTENTS
1. Safety warnings .…………………………….……………………….…………………………….……..………1-2
2. Product features …………………………….…………………………………………………….…..…….………3
3. Installation instructions ………………….………………………………………………………………….……4-6
4. Setting and operating ……………….……………………………………………………………………….…7-12
5. Packing list ……….………………………………………………………………………………………….……..12
6. Technical data …….……………………………………………………………………………………………….13
7. Common trouble shooting…………………………………………………………………………………....14-15
8. Warranty…………………………………………………………………………………………………………16-17
9. Final note …………………………………………………………………………………………………………..18
10. Important information for the user …………………………………………………………………..…………18

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1. Safety warnings
Warning — It is vital for the safety of persons to follow all instructions. Failure to comply with the following
safety rules may result in serious personal injury and/or property damage.
Do not operate the garage door operator unless the garage door is in full view and free from objects such as
cars and children/people. Make sure that the door has finished moving before entering or leaving the garage.
Do not operate the garage door operator when children/persons are near the door. Children must be
supervised near the garage door at all times when the door opener is in use. Serious personal injury and/or
property damage can result from failure to follow this warning.
Do not allow children to operate the garage door operator. Serious personal injury and/or property damage
can result from failure to follow this warning.
Regularly check to make sure that the safety obstruction force is working correctly, and is tested (by placing a
50mm high object on the floor) and set as per the installation instructions manual. Failure to follow the manual
could result in serious personal injury and/or property damage. This test must be repeated at regular intervals
and the necessary adjustments made as required.
Do not disengage the door opener to manual operation with children/persons or any other objects including
motor vehicles within the doorway.
Wall switch or transmitter must be installed high enough and make sure children can’t reach them.
The door opener is not intended for use by young children or infirm persons without adequate supervision.
Children should be supervised to ensure that they do not play with the remote transmitters or the operator.
Keep hands and loose clothing clear of the door and door opener at all times. If the roll up door is the only
entrance to the garage, a backup battery must be installed and checked weekly.
The unit should be installed so that it is protected from the elements. It should not be exposed to water or rain.
It is not to be immersed in water or sprayed directly by a hose or other water carrying device.
The garage door must be well balanced. Sticking or binding doors must be repaired by a qualified garage
door installer prior to installation of the operator.
Frequently examine the installation, in particular cables, springs and mountings for signs of wear, damage or
imbalance. Do not use the door if repair or adjustment is needed since a fault in the installation or an
incorrectly balanced door may cause injury. Do not attempt to repair the door yourself as hardware is under
extreme tension.
Remove or disengage all garage door locks and mechanisms prior to installation the operator.
Connect the garage door operator to a properly earthed general purpose 240V mains power outlet installed
by a qualified electrical contractor. The outlet (and operator) must be positioned so that it is easily accessible.
Disconnect the power cord from mains power before making any repairs or removing covers. Only
experienced service person can remove covers from garage door operator.

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When using auto close mode, a photo electric beam must be fitted correctly and tested for operation at
regular intervals. Extreme caution is recommended when using auto close mode. All safety rules must be
followed.
In order for the garage door opener to sense an object obstructing under the door way, some force must be
exerted on the object. As a result the object, door and/or person may suffer damage or injury.
If the circuit is damaged, it must be repaired by a qualified person.
Make sure that the door is fully open before driving in or out the garage and fully closed before leaving the
driveway.
Make sure that remote controls are kept out of reach of children.

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2. Product features
1. Easy to use. Just press the remote control button or the O/S/C button on the motor to open, stop or close
the roller shutter.
2. Safe and reliable remote control system featuring rolling code, low coincident code rate.
3. Electronic travel limit switch, easy to operate, stable and reliable.
4. ISS (intelligent safety obstruction system). When performing a close cycle the door will automatically
reverse if it hit an obstacle or is restricted in some manner. The door will also stop if it is restricted when
opening.
5. Up to 20 different transmitters can be stored in the opener’s memory.
6. Energy-efficient LED light. The light will automatically on when operating and automatically off 3 minutes
later after finish operating.
7. Back up battery terminal available. (Back up battery optional)
8. Auto close mode available. The door will be closed automatically 1 minute after it is fully opened in default
auto close setting.
NOTE: It is compulsory to install a photo electric beam if auto close mode is selected, otherwise the
door may cause personal injury or damage to property. Auto close time is adjustable.
9. Photo beam terminal available.
10. Simple and reliable clutch. Pull down the manual release lever, the door can be manually operated. Push
up the manual release lever, the door will return to auto mode again.

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3. Installation Instructions
1. CHECK OPERATION OF DOOR
BEFORE BEGINNING THE INSTALLATION CHECK THE OPERATION OF THE DOOR
The door must be well balanced and be in a reasonable operating condition. The ideal operational effort in
raising or lowering the door should not exceed a force of l0kg (22 lbs.). Make sure that all door locks, ropes,
chains etc. are neither released, nor disabled and remove unnecessary accessories．
2. FIX
3. INSTALLING OPERATOR
The roller door operator can be fixed to the roll up garage door in a variety of ways. Described below is one
method of fixing. Make sure there is enough side room to slide the drive assembly onto shaft.
PLEASE NOTE ：THE INSTRUCTIONS FOR FIXING THE OPERATOR TO THE DOOR ARE FOR RIGHT
HAND INSTALLATIONS ONLY.
IMPORTANT SAFETY INSTRUCTIONS FOR
INSTALLATION
Warning：Incorrect installation can lead to severe
injury. Follow this installation instruction.
SIDE ROOM REQUIREMENTS
Fig. 1 shows the minimum and recommended side
room. The distance between the edge of the door
curtain and the inside of the bracket must be at least
40mm. However, for easier access it is
recommended that at least 95mm is allowed．
2. FIXING OF DOOR WEIGHT BAR (OPTIONAL)*
*Optional extra – not required for majority of
installations
Move the door manually to the mid open position.
Place the weight bar on the bottom rail, in the middle
of the door and secure with the fasteners provided
(FIG. 2). Check the operation of the door again. If the
door feels heavy it may require extra tension to be
added to the door springs ．Refer to the door
Installation manual from the manufacturer on how to
tension the door.
FIG. 1

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4. Setting and operating
Installation process (FIG. 3, FIG. 4, and FIG. 5)
1. Check that the door shaft U bolt is securely tightened on
the left hand side of the door.
2. Raise the door and tie a rope around the center to
secure the roll.
3. Support the right hand end of the door with a suitable
prop, e.g. step ladder and soft padding to protect door
surface.
WARNING：DO NOT ALLOW CHILDREN/PERSONS
AROUND THE DOOR AND PROP. SERIOUS PERSONAL
INJURY AND/OR PROPERTY DAMAGE CAN RESULT FROM
FAILURE TO FOLLOW THIS WARNING
4. Carefully loosen and remove the right hand door shaft
U-bolt.
5. Make sure that the door supporting prop is secure. While
the door is supported remove the right hand door
mounting bracket from wall.
6. Remove the drive assembly from the packaging. Try to
rotate the drive gear by pushing on the fork (Fig. 6). If the
gear does not rotate the manual mode has to be
selected. To select pull downward the manual release
lever. The drive gear should now rotate freely.
7. Slide the drive assembly over the door axle making sure
that the fork extends into and over one of the spokes of
the door drum wheel.
8. Refit the door mounting bracket to the wall. In some
cases the bracket may have to be re-positioned. Re-fit
and tighten the door shaft U-bolt. Remove door
supporting prop and untie the rope from the curtain.
9. Straighten the drive assembly and position as per Fig. 5.
Tighten the two locking bolts firmly to secure the
operator.
10. Check the manual operation of the door by raising and
lowering the door. The door should run
smoothly.
NOTE: After installation, ensure that parts do not extend
over public footpaths or roads．

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2. O/S/C button
4. Manual release lever
6. Programming panel
1. PB/GND/PE/+24V terminal
3. Battery backup terminal
5. K button(the same function as O/S/C button)

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4.1 Left/right installation setting
WARNING：This step must be completed prior to setting travel limits (4.2) if utilizing a
left sided installation.
If utilizing the standard right sided installation this step can be ignored.
Press ‘SET’ button and hold on until LED displays figure ‘5’, press ‘UP’ or ‘DOWN’ button to choose ‘1’ left
installation or ‘0’ right installation. Press ‘SET’ button to confirm the setting. The default setting is right hand
installation.
“0” means right installation Press ‘UP’ button
Press ‘SET’ button Display from 1 to 5
“1” means left installation Press ‘DOWN’ button
Turn into “1” (left installation)
Turn into “0” (right installation) Press ‘SET’ button to confirm setting
Please follow all setup steps from start to finish on
initial install to ensure correct functionality of your new
garage door opener. Failure to do so may result in
operational issues.

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Setting processes：
4.2.5 Press the RED O/S/C button at the bottom of door operator or K button (FIG.9), confirm the up limit an
4.2 Door travel limit Setting
4.2.1 Pull down the manual release lever, the door
operator is under manual mode.
4.2.2 Open the door by hand until the door
touches the upper door stop. (see Fig.7)
Close the door by hand until the door touches
the ground . (see Fig.8)
4.2.3 Push up the manual release lever, the door
operator is now under electric mode.
4.2.4 Press ‘SET’ button and hold on until LED displays
figure ‘1’ , then adjust the up limit by pressing the
‘up’ button. Fine-tune using ‘up’ or ‘down’ button to
determine the final up limit position, then press
‘SET’ button to confirm. The display will now show a
‘2’ automatically.
Adjust the down limit by pressing ‘down’ button.
Fine-tuning ‘up’ or ‘down’ button to determine the
final down limit position, then press ‘SET’ button.
The opener will operate a cycle automatically to
remember the limit positions and the opening &
closing force. If completed correctly, a ‘half 11’ will
be displayed on the control panel indicating that the
unit is in standby mode. If this does not occur then
repeat the steps above.
Press ‘SET’ button
Display ‘1’
Press ‘UP’ or ‘DOWN’ button to adjust the opening height
Press ‘SET’ button
Display ‘2’
Press ‘DOWN’ or ‘UP’ button to adjust the closing height
Press ‘SET’ button to confirm the setting

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4.2.5 Press the RED O/S/C button at the bottom of door operator or K button (FIG.9), confirm the up limit and
down limit are correct. If not, please re-set the travel limit according to above processes until the limits are
correct.
4.3 Coding transmitter
4.3.1 The operator should be under standby mode when coding remotes. Press ‘CODE’ button until the
coding light turns on and the operator is under remote learning mode. Press any one button two times on the
remote, the coding light will extinguish. The remote has been coded successfully. Use the same method to
code multiple remotes. Up to 20 can be stored at any one time. Wall transmitter has the same coding
measure.
Press ‘CODE’ button Red light turn on Light flashes
4.3.2 Deleting remotes：Press the code button over 8 seconds until display shows C, then it will be under
standby mode. All stores remotes are now deleted.
Press ‘CODE’ button over 8 seconds Display C Under standby mode
Press any one
button 2 times
Light turn off
Coding finished

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4.4 Safety reverse force adjustment
4.4.1 Press ‘SET’ button and hold on until the LED displays figure ’3’. Press ‘UP’ button to increase the force,
Press ‘DOWN’ button to decrease the force. The maximum force is 9, the minimum force is 1. The default is 3.
4.4.2 Recommended force：5-15 kg resistance is recommended. Lightly lift the door while door closing, the
door can be automatic reverse under approximate 5~15 kg resistance.
4.5 Connecting the photocells (OPTIONAL)*
*The photo beam is an optional unit available
as a special order.
Press ‘SET’ button
Display from ‘1’ to ‘3’
Press ‘UP’ or ‘DOWN’ button to adjust the force
The force from 1 to 9
Min force is 1, max force is 9
Press ‘DOWN’ button
Display ‘11’
Press ‘UP’ button
Display ‘H’
Press ‘SET’ to confirm
4.5.2 Activating the photocell function:
Press ‘DOWN’ button and hold on until the LED displays’11’,
press ‘UP’ button the LED displays ‘H’, photocell function is
available, press ‘SET’ to confirm.
Press ‘SET’ to confirm
4.5.1 The GND 、PE 、+24V connections of the terminal block
(green) at the bottom of the door operator are for photocells,
Please refer the Fig.10. Please choose switch value style(NC)
photocell.
Notice: Close the photo beam function when not utilizing
the photo beam sensor.

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Please confirm the photocells are well connection and programmed. Please check if the door will be
automatically reversed when encountering an obstacle during door closing.
4.5.3 Canceling the photocell function:
Press ‘DOWN’ button and hold on until the LED displays ‘H’ , press ‘DOWN’ button the LED displays 11’, to
cancel this function, press ‘SET’ to confirm. The default is close for this function.
to cancel this function. When setting is finished,
WARNING: Close the photo beam function when not utilizing photo beam sensor.
4.6 Auto close setting:
Press ‘UP’ button and hold on until the LED displays ‘-’. Press ‘up’ button once, the auto-close time will
increase by 1 minute, the maximum time is 9 minutes. Press ‘down’ button the auto-close time decrease by 1
minute. The auto-close function will be turned off when LED displays 0. Press ‘SET’ button to confirm.
The default setting for this function is 0 (off).
NOTE：The auto close is only available when door is at its full open position.
When using auto close mode, a photo electric beam must be fitted correctly
and tested for operation at regular intervals.
Press ‘DOWN’ button
Display ‘H’
Press ‘DOWN’ button
Display ‘11’
Press ‘SET’ to confirm
Press ‘UP’ button
Display ‘-’
Press ‘UP’ or ‘DOWN’ button to choose the close time
The minute from 1 to 9
Press ‘SET’ to confirm

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4.7 Battery backup connection:
It must use 24V DC 3.5Ah sealed lead acid battery. Insert the battery male plug directly into the battery female
plug at the back of the motor (Fig.11). Please see fig.13 and fig.14 for the wires connection of the battery male
plug and insert direction.
5. Packing list
Item
Quantity
Roller door operator
1
Remote
2
Wireless wall switch
1
Extended fork
2
Extended release arm
1
Installation manual
1
Weight bar
1
FIG.13

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6. Technical data
VR900E roller door operator:
Input voltage: 220 V AC - 240 V AC 50/60 HZ
Controller voltage: 24 V DC
Max power: 200W
Max lifting force: 800N(80kgs)
Rated lifting force: 400N (40kgs)
Working circumstance: -20℃- +40℃
Operator limits travel: 4 circles of door drum wheel
Receiver type: 433.92 MHZ ASK rolling code
The Max height of door: 4.5m
Note: F max is 800N. It is tested on the 270mm inside diameter of door drum and is the maximum peak force
which is attained when setting the travel limit. But in order to protect the motor and keep the long life of the
product, the product have software and hardware protection.
VR1000E roller door operator:
Input voltage: 220 V AC - 240 V AC 50/60 HZ
Controller voltage: 24 V DC
Max power: 220W
Max lifting force: 900N(90kgs)
Rated lifting force: 450N (45kgs)
Working circumstance: -20℃- +40℃
Operator limits travel: 4 circles of door drum wheel
Receiver type: 433.92 MHZ ASK rolling code
The Max height of door: 4.5m
Note: F max is 900N. It is tested on the 270mm inside diameter of door drum and is the maximum peak force
which is attained when setting the travel limit. But in order to protect the motor and keep the long life of the
product, the product have software and hardware protection.

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7. Common trouble shooting
Symptom
Possible reason
Solution
The door does not move
The door is locked or motor
jammed
Main power not switch on
Switch on the main power
The door is obstructed
Remove the barrier
Unlock the door
Check the motor is turning
The door won’t reverse when
obstructed
The moving force of the motor is set
too high
Decrease the safety reverse force
The door reverses
automatically when closing
The moving force of the motor is set
too low
Increase the safety reverse force
There could be an obstruction under
the door
Remove obstruction
The door stops automatically
when opening
The moving force of the motor is set
too low
Increase the safety reverse force
The operator can be controlled
by O/S/C button but not the
remote
The remote light doesn’t flash
The battery is loose. Open rear
cover and ensure battery is
connected.
The receiving antenna is not pulled
out
Pull out the receiving antenna
Low battery in remote
Change new battery（12V）
The door can’t fully close
The door is beyond the original up
limit setting after power failure
Reset the limit position as per
instruction

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A noise emits from the motor
during the first manual travel
limit setting
The up/down limit position
confirmation
This is normal, no action required
The door can only open, cannot
close
The photocell function was activated
Close the photocell function
The motor rotates but the door
doesn’t move
Motor put into manual mode
Push the manual release lever up
The door closes when pressing
‘UP’ during limit setting
Left / right installation error
Chang the installation direction
according to left/right installation
setting in the instruction manual
2 short beeps from buzzer
means 24V DC Motor out of
work
The connector of motor break away
the control board
Please make sure well connection
between motor connector and
control board.
Motor fault
Please change a new motor
3 short beeps from buzzer
means over-load protection
The door has met an obstacle
Remove the obstacle
Door twisted
Fix the door
4 short beeps from buzzer
means potentiometer out of
work
The connector of potentiometer break
away the control board
Please make sure well connection
between motor connector and
control board.
Potentiometer
Please change a new
potentiometer

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8. Warranty
Vicway Australia Pty Ltd Limited Warranty Vicway VR900E, VR1000E Door Opener
Vicway Australia Pty Ltd warrants to the original purchaser of the Vicway Door Openers that all parts of the
Unit, other than the remote control transmitters and accessories, globes and batteries, are free from defects in
materials and workmanship for a period of 60 months or 15,000 cycles (one opening and one closing action of
the garage door) whichever comes first, from the date of purchase and installation in a residential premise on
a specified garage door that is designed for the sole purpose of domestic use. This Warranty is given in
addition to any rights that you may have under the Australian Consumer protection laws.
Warranty Conditions
It is a condition of this Vicway Australia Pty Ltd Warranty that the Unit is sold, installed and serviced by a
Qualified Installer/Dealer. Any Vicway branded garage door opener purchased on-line (over the internet) and
installed by any person other than Qualified Installer/Dealer will not be covered by this Vicway Australia Pty
Ltd Warranty. It is also a condition of the Vicway Australia Pty Ltd Warranty that the Unit is serviced by a
Vicway Australia Pty Ltd Service Technician within the first 24 month period after the installation date and then
at intervals not exceeding 24 months thereafter. Service enquiries should be directed to Vicway Australia Pty
Ltd on 1300 783 591. The garage door service fee is payable by the owner.
Repairs and replacement parts provided under this Vicway Australia Pty Ltd Warranty are provided free of
charge and warranted for the remaining balance of the original warranty period.
Exclusions
If our Service Technician determines that a warranty claim has been made in respect of a failure or defect
arising under or out of any exclusion detailed below such that the claim is not covered under the Vicway
Australia Pty Ltd Warranty, we may, subject to your other rights as a consumer, charge you a fee to repair,
replace and/or return the Unit to you.
This warranty does not cover any failure of the Unit due to:
1. Non-compliance with the included instructions regarding installation, operation, maintenance and testing
of the Unit or of any product with which the Unit is used.
2. Any attempt to repair, dismantle, reinstall or move the unit to another location once the unit is installed by
any person other than an Authorised Installer.
3. Tampering, neglect, abuse, wear and tear, accident, electrical storm, excessive use or conditions other
than normal domestic use.
4. Problems with, or relating to, the garage door or garage door hardware, including but not limited to the
door springs, door rollers, door alignment or hinges.
5. Damage caused by insects or any other pests.
6. Interference caused by other radio or electrical signals.
7. Problems caused by electrical faults or replacement of batteries or light globes.
8. Water or moisture entry that causes corrosion or malfunction of electrical components.
9. Lack of proper servicing and maintenance to door, hardware and any other accessory associated with
the operation of the unit.