USB Laptop Camera Installation
& Quick Start Guide
Page 2
Warranty Information on Hardware*
One (1) year limited warranty on all parts
VideoLabs, Inc. warrants this product against defects in materials and workmanship for a period
of one (1) year from the date of purchase. If VideoLabs, Inc. receives notice of such defects
during the warranty period, VideoLabs, Inc. will either, at its option, repair or replace products
which prove to be defective.
*VideoLabs, Inc. manufacturers its hardware products form parts and components that are new or
equivalent to new in accordance with industry-standard practices.
Exclusions
The above warranty shall not apply to defects resulting from: improper or inadequate
maintenance by customer, customer-supplied software or interfacing; unauthorized modifications
or misuse; operation outside of the environment specifications for the product; or improper site
operation and maintenance.
Obtaining Warranty Service
To obtain warranty service, products must be returned to a service facility designated by
VideoLabs, Inc.. Customer shall prepay shipping charges for products returned to VideoLabs Inc.
for warranty service and VideoLabs Inc. shall pay for return of the products to customer.
However, customer shall pay all shipping charges, duties and taxes for products returned to
VideoLabs, Inc. from another country.
VideoLabs Customer Service
If the camera is still under warranty, VideoLabs will test, repair or replace the product without
charge. If the camera is out-of-warranty, VideoLabs will test, then repair the product for the cost
of parts and labor. Charges will be estimated and confirmed by the customer prior to repair by a
VideoLabs’ technician.
Repair time for all cameras is a maximum of 2 business days from receiving to outbound
shipping. VideoLabs, Inc. will not accept responsibility for shipment after the camera has left our
premises.
VideoLabs Technical Support
VideoLabs’ technicians will determine and discuss with the customer the criteria for repair costs
and/or replacement. Contact VideoLabs’ Technical Support through one of these sources:
phone
: 800-467-7157 (U.S. only) or 612-542-0061, e-mail: [email protected] or web site:www.videolabs.com
RMA (Return Merchandise Authorization) Number
Before returning a camera for repair or replacement, request an RMA number from VideoLabs
Technical Support.
Provide the technician with a return phone number or email and a shipping address. Describe
the product, the reason for repair or return, and the date of purchase.
Include your RMA number on all correspondence with VideoLabs. Write your RMA number on
the outside of the box when you return the camera.
Voided Warranty
This warranty does not apply if the product has been disassembled or damaged through misuse,
accident, modifications, or unauthorized repair.
