Vidicode APRESA User manual

Call
Call Call
Call Recorder
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Recorder A
A A
APRESA
PRESAPRESA
PRESA
Installation Manual
Installation ManualInstallation Manual
Installation Manual
Version 2.4.12 © Vidicode 2012

APRESA INSTALLATI N MANUAL VIDIC DE ©2012 2
Care and Maintenance
Keep the APRESA dry. If it gets wet, wipe
it dry immediately with a soft, clean cloth.
Liquids might contain minerals that
corrode the electronic circuits.
Use and store the APRESA only in
temperature conditions between 0 and 40
degrees Celsius. Temperature extremes
can shorten the life of electronic devices
and distort or melt plastic parts.
Keep the APRESA away from excessive
dust and dirt.
Do not use aggressive chemicals, cleaning
solvents or strong detergents to clean the
APRESA.
LICENSES
=
€
Store your APRESA licenses in a safe place
as you may need these in the future.

APRESA INSTALLATI N MANUAL VIDIC DE ©2012 3
This manual was written to support and guide customers in the installation process of the hardware
and software of the:
C
CC
CALL REC RDER APRESA
ALL REC RDER APRESAALL REC RDER APRESA
ALL REC RDER APRESA
A product of VIDIC DE Datacommunicatie BV
How to use
How to use How to use
How to use this
this this
this manual
manualmanual
manual …..
….. …..
…..
You may want to install a complete “Vidicode made” APRESA server while others want to install
the APRESA software-only on their alternative hardware.
Also the expansion of existing APRESA systems may need some guidance. Expanding an APRESA
system involves adding recording channels, increasing storage capacity or adding/ changing a RAID
volume.
Connecting the APRESA to the telecommunication infrastructure (signal tapping) will be an issue
that most users will have to deal with.
The purpose of this manual is to support you in an effective way. The document starts by
presenting a road map that will guide you to the applicable sections for your situation. You will
easily find the chapters that are relevant for your situation by using the flowchart.
For a list of VIDIC DE APRESA Article codes refer to chapter 10.

APRESA INSTALLATI N MANUAL VIDIC DE ©2012 4
C
CC
C
C
CC
C N
NN
N
N
NN
NT
TT
T
T
TT
TE
EE
E
E
EE
EN
NN
N
N
NN
NT
TT
T
T
TT
TS
SS
S
S
SS
S
ROAD MAP............................................................................................................................................................6
1.
1.1.
1. INSTALLATI N START
INSTALLATI N STARTINSTALLATI N START
INSTALLATI N START .......................................................................................................................................7
1.1. S ITUATI NS ...............................................................................................................................................7
1.1.1. The “made by Vidicode” APRESA Server. ............................................................................................7
1.1.2. Software only .....................................................................................................................................7
1.1.3. Upgrading an existing APRESA ............................................................................................................7
1.2. P ACKAGE C NTENTS , MATERIALS AND T LING ..................................................................................................8
1.2.1. Package contents ...............................................................................................................................8
1.2.2. Advised Materials ...............................................................................................................................9
1.2.3. Advised tooling ..................................................................................................................................9
2.
2.2.
2. INTR DUCTI N T THE
INTR DUCTI N T THE INTR DUCTI N T THE
INTR DUCTI N T THE APRESA SERVER
APRESA SERVERAPRESA SERVER
APRESA SERVER ........................................................................................................10
2.1. APRESA FR NT SIDE , D R CL SED ..............................................................................................................10
2.2. APRESA F R NT SIDE , D R PENED .............................................................................................................11
2.3. APRESA B ACK SIDE , STANDARD PSU ...........................................................................................................11
2.4. APRESA, B ACK SIDE , REDUNDANT PSU ........................................................................................................12
2.5. S PECIFICATI NS ‘ VIDIC DE MADE ’ APRESA SERVER .........................................................................................13
2.5.1. Enclosure .........................................................................................................................................13
2.5.2. Motherboard / CPU / RAM / PSU .......................................................................................................13
2.5.3. Hard drive (various configurations possible) ......................................................................................14
2.5.4. DVD r/w ...........................................................................................................................................14
2.5.5. Supported PCI interface card .............................................................................................................14
2.5.6. Supported PCIe interface card ...........................................................................................................14
2.5.7. Environmental specification ..............................................................................................................14
2.5.8. Approvals .........................................................................................................................................14
3.
3.3.
3. APRESA BASE S FTWARE
APRESA BASE S FTWAREAPRESA BASE S FTWARE
APRESA BASE S FTWARE...............................................................................................................................15
3.1. H ARDWARE REQUIREMENTS .........................................................................................................................16
3.2. I NTERFACE CARD INSTALLATI N PR CEDURE ....................................................................................................17
3.3. S FTWARE INSTALLATI N PR CEDURE FR M THE CD .........................................................................................18
3.3.1. Attach monitor & keyboard ...............................................................................................................18
3.3.2. BI S setup .......................................................................................................................................18
3.3.3. Prepare an installation CD ................................................................................................................19
3.3.4. Installation from CD ..........................................................................................................................19
3.3.5. System License Activation .................................................................................................................23
3.3.6. Base Software Update ......................................................................................................................28
3.3.7. Channel License Activation ...............................................................................................................29
3.3.8. Codec License Activation (optional) ...................................................................................................31
3.3.9. General APRESA configuration ..........................................................................................................31
4.
4.4.
4. M UNTING
M UNTINGM UNTING
M UNTING ....................................................................................................................................................32
4.1. L CATI N C NSIDERATI NS .........................................................................................................................32
4.2. M UNTING APRESA INT A 19 INCH RACK ....................................................................................................33
4.3. A PPLY P WER T THE APRESA....................................................................................................................33
5.
5.5.
5. TELEC M WIRING
TELEC M WIRINGTELEC M WIRING
TELEC M WIRING ..........................................................................................................................................34
5.1. I NTR DUCTI N .........................................................................................................................................34
5.2. C NNECT R L CATI NS .............................................................................................................................36
5.3. G ENERAL REMARKS AB UT WIRING ................................................................................................................36
5.4. W IRING AUDI TAP S .................................................................................................................................37
5.4.1. Balanced signals ...............................................................................................................................37
5.4.2. Un-balance signals ...........................................................................................................................38
5.4.3. Wiring using the RJ11 Patch Box .......................................................................................................39

APRESA INSTALLATI N MANUAL VIDIC DE ©2012 5
5.4.4. Direct wiring (N T using the RJ11 Patch Box) ....................................................................................40
5.5. W IRING ANAL G TELEPH NY (P TS) TAPS..............................................................................................41
5.6. W IRING TDM T ELEPH NY TAPS ..................................................................................................................42
5.6.1. 2-Wire Vs. 4-Wire .............................................................................................................................42
5.6.2. Wiring schemes ................................................................................................................................42
5.7. W IRING ISDN2 T ELEPH NY TAPS (B ASIC RATE ISDN)......................................................................................45
5.8. W IRING ISDN E1/T1 T ELEPH NY TAPS.........................................................................................................46
5.9. C NFIGURATI N F V IP TELEPH NY REC RDING ............................................................................................48
5.9.1. Trunk Side Recording ........................................................................................................................48
5.9.2. Station Side Recording ......................................................................................................................48
5.9.3. VoIP topology 1 ................................................................................................................................51
5.9.4. VoIP topology 2 ................................................................................................................................52
5.9.5. VoIP topology 3 ................................................................................................................................53
5.9.6. VoIP topology 4 ................................................................................................................................54
5.9.7. VoIP topology 5 ................................................................................................................................55
5.9.8. VoIP topology 6 ................................................................................................................................56
5.9.9. VoIP topology 7 ................................................................................................................................57
5.10. C NFIGURATI N F TETRA C MMUNICATI N REC RDING .................................................................................58
5.11. P ATCH PANELS ..........................................................................................................................................58
5.11.1. RJ11 Patch panel .........................................................................................................................58
5.11.2. RJ45 Patch panel .........................................................................................................................59
6.
6.6.
6. EXPANDING APRESA
EXPANDING APRESAEXPANDING APRESA
EXPANDING APRESA ......................................................................................................................................60
6.1. A DDING REC RDING CHANNELS ....................................................................................................................60
6.1.1. Channel license upgrade ...................................................................................................................60
6.1.2. Installation of interface cards ............................................................................................................61
6.1.3. Installation of interface modules .......................................................................................................61
6.2. I NCREASING THE ST RAGE CAPACITY ..............................................................................................................61
6.3. B UILDING R CHANGING A RAID V LUME .......................................................................................................62
7.
7.7.
7. BACKUP AND REST RE B
BACKUP AND REST RE BBACKUP AND REST RE B
BACKUP AND REST RE BACKUP
ACKUPACKUP
ACKUP.....................................................................................................................63
8.
8.8.
8. MAINTENANCE
MAINTENANCEMAINTENANCE
MAINTENANCE ..............................................................................................................................................64
9.
9.9.
9. APPLICABLE VIDIC DE
APPLICABLE VIDIC DE APPLICABLE VIDIC DE
APPLICABLE VIDIC DE ARTICLE C DES
ARTICLE C DESARTICLE C DES
ARTICLE C DES ..........................................................................................................64
10.
10.10.
10. REDUNDANT P WER SUPL
REDUNDANT P WER SUPLREDUNDANT P WER SUPL
REDUNDANT P WER SUPLLY
LYLY
LY.....................................................................................................................66
11.
11.11.
11. RAID V LUMES
RAID V LUMESRAID V LUMES
RAID V LUMES .........................................................................................................................................68
11.1. N RAID ...............................................................................................................................................68
11.2. RAID1 ...................................................................................................................................................68
11.3. RAID5 ...................................................................................................................................................68
11.4. H W T REPLACE A FAILING HARD DRIVE IN A RAID ARRAY .................................................................................68
12.
12.12.
12. INTERFACE CARD SPECI
INTERFACE CARD SPECIINTERFACE CARD SPECI
INTERFACE CARD SPECIFICATI NS
FICATI NSFICATI NS
FICATI NS ............................................................................................................71
12.1. ATP-24A/PCI+/2.0 / ATP-24A/PCI E +/2.0.................................................................................................72
12.2. DST-24B/PCI+/2.0 / DST-24B/PCI E +/2.0 ..................................................................................................73
12.3. DTP-X0C/PCI+ / DTP-X0C/PCI E +.............................................................................................................74
13.
13.13.
13. GNU GENERAL PUBLIC L
GNU GENERAL PUBLIC LGNU GENERAL PUBLIC L
GNU GENERAL PUBLIC LI
II
ICENSE.
CENSE.CENSE.
CENSE. ................................................................................................................75
14.
14.14.
14. TERMIN L GY EXPLAINE
TERMIN L GY EXPLAINETERMIN L GY EXPLAINE
TERMIN L GY EXPLAINED
DD
D........................................................................................................................76

APRESA INSTALLATI N MANUAL VIDIC DE ©2012 6
ROAD MAP
AP RESA
INS T ALL AT ION
APRESA SERV ER
ART 010.04 601
AP RESA
BASE SOFT WARE
ART 0 10.04 602
APRESA CH-
EXP ANSION
ART 0.0 46XX
HARDWARE
REQUIREME NS
INT ERFACE CA RD
INS T ALL AT ION
INST A LLAT ION
OF APRES A
SOFT WARE
IM A E
ACTIVAT ION
OF APRES A
LICENSE
(ON LINE )
Y
VOIP
EXP ANSION
?
N
INT ERFA CE CARD OR
INT ERFACE M ODULE
INST A LL AT ION
O T HER
INT RODUCT ION
T O T HE
APRESA
SERVER
ACT IVAT E
CHANNEL /
CODEC L ICENS E
(ON LINE)
MOUNT IN O F APRESA AND ENERAL INSTALLAT ION
ISSUES
ST ART
CO NFI URE APRESA :
USERS / USER ROUPS/
I/F CARD SET T IN S
ET C
T EL ECOM WIRIN
CO M M ISS IONIN
END
ACT IVAT E CHANNEL / CODEC LICENSE
(ON L INE)
SOFTWARE
ONLY !
FULL
SYSTEM!
UP RADE
EXISTIN
SYSTEM
DW 1129 _0
2
3.1
3.2
3.3
3.3.5
3.3.6
3.3.7
3.3.8
4
3.3.6
3.3.7
3.3.8
AND
CHAPT ER 6
3.2
CO M M ISS IONIN
5
7
8
SEE A DM IN
M ANUAL

APRESA INSTALLATI N MANUAL VIDIC DE ©2012 7
1.
1.1.
1. INSTALLATI N START
INSTALLATI N STARTINSTALLATI N START
INSTALLATI N START
Generally we distinguish 3 different situations of use of this document. You are advised to follow
the relevant path for your particular situation as indicated by the roadmap. The numbers in the
roadmap link to the chapters of interest, avoiding unnecessary reading of irrelevant chapters.
At the end of this chapter you find a list of required materials and tooling to do the job right.
1.1. Situations
SituationsSituations
Situations
1.1.1.
1.1.1.1.1.1.
1.1.1. The
The The
The “made by Vidicode” APRESA
“made by Vidicode” APRESA “made by Vidicode” APRESA
“made by Vidicode” APRESA Server
ServerServer
Server.
..
.
The APRESA is available on the market as a turn key, PC based rack-mount server.
You will find the APRESA software already installed and running on the product. Channel licenses
are activated and interface cards will be installed according to your purchase order by Vidicode.
You are advised to read the introduction and the go directly to the mounting, software
configuration, telecom wiring, and commissioning sections.
1.1.2.
1.1.2.1.1.2.
1.1.2. Software only
Software onlySoftware only
Software only
You prefer to use your own choice of hardware for a variety of reasons. In other words you have
the liberty to select your preferred server manufacturer like HP, Dell, etc.
As a guide, we have listed the (minimum) hardware requirements of such a system. Refer to the
chapter “Hardware requirements”. To install the APRESA software image and do the channel
licensing one is advised to follow the directions as described in the chapter “Software installation”.
For the installation of interface cards in your hardware you must follow the directions of the
manufacturer or vendor of that machine.
Finally process the software configuration, telecom wire tapping and commissioning section.
1.1.3.
1.1.3.1.1.3.
1.1.3. U
UU
Upgrad
pgradpgrad
pgrading an existing
ing an existinging an existing
ing an existing APRESA
APRESA APRESA
APRESA
If you want to upgrade an existing APRESA system with additional channels or interface card(s) you
can go to the “Upgrade existing installations” chapter.
Existing APRESA systems need channel upgrade when customer business expands after time and
more and more phones needs to be recorded. Adding and configuration of new channels in
software is easy, the main effort here is hardware installation

APRESA INSTALLATI N MANUAL VIDIC DE ©2012 8
1.2. Package contents,
Package contents,Package contents,
Package contents, materials
materials materials
materials and Tooling
and Toolingand Tooling
and Tooling
1.2.1.
1.2.1.1.2.1.
1.2.1. Package
PackagePackage
Package contents
contents contents
contents
pen the package carefully, and make sure that none of the items that are listed below are missing .
This product has a very high level of flexibility and inherently there is no standard package content.
To help you in checking the delivery read the following:
Package
Package Package
Package = “Vidicode made server”
= “Vidicode made server”= “Vidicode made server”
= “Vidicode made server”
1x APRESA SERVER
2x KEY (F R D R L CK)
1x P WER C RD 2x with optional redundant power supply
1x QUICK GUIDE F R INSTALLATI N
1x GUARANTEE / REGISTRATI N F RM
1x VIDIC DE APPLICATI N CD NLY for the manuals
1x APRESA BASE SW INSTALLATI N CD
1x APRESA BASE S FTWARE LICENSE
1x APRESA CLIENT S FTWARE LICENSE
?x CHANNEL / C DEC LICENSE Acc. to the channels/codec ordered.
1x PATCHB X RJ11/RJ21 For every ATP / DST interface card installed
1x RJ21/RJ21 CABLE , LENGTH=1M For every ATP / DST interface card installed
Package = “software only”
Package = “software only”Package = “software only”
Package = “software only” (e
(e (e
(e-
--
-mail or postal package)
mail or postal package)mail or postal package)
mail or postal package)
1x QUICK GUIDE F R INSTALLATI N Image from Vidicode WEB-site
1x VIDIC DE LICENCING TERMS
1x GUARANTEE / REGISTRATI N F RM
1x APRESA BASE S FTWARE LICENSE
1x APRESA CLIENT S FTWARE LICENSE
?x CHANNEL / C DEC LICENSE Acc. to the channels/codec ordered.
?x INTERFACE CARD ATP/DST/DTP Depends on the channels ordered.
1x PATCHB X RJ11/RJ21 For every ATP / DST interface card installed
1x RJ21/RJ21 CABLE , LENGTH=1M For every ATP / DST interface card installed
Note that the last 3 items may be drop shipped directly from the factory.
Package = “upgrade”
Package = “upgrade”Package = “upgrade”
Package = “upgrade”

APRESA INSTALLATI N MANUAL VIDIC DE ©2012 9
?x CHANNEL LICENSE Depends on the channels ordered.
?x INTERFACE CARD ATP/DST/DTP Depends on the channels ordered.
1x PATCHB X RJ11/RJ21 For every ATP / DST interface card
installed
1x RJ21/RJ21 CABLE , LENGTH=1M For every ATP / DST interface card
installed
Note that the last 3 items may be drop shipped directly from the factory.
If any it
If any itIf any it
If any item is missing or damaged, please contact your local resellers for
em is missing or damaged, please contact your local resellers forem is missing or damaged, please contact your local resellers for
em is missing or damaged, please contact your local resellers for replacement or other
replacement or other replacement or other
replacement or other
service.
service.service.
service.
1.2.2.
1.2.2.1.2.2.
1.2.2. Advised Materials
Advised MaterialsAdvised Materials
Advised Materials
We advise you to check the following list of materials before you start installing the system.
19”Rack screws and cage nuts
Modular wire 4P/6P/8P
Modular plugs
RJ45 T-splitter(s)
RJ12 T-Splitter(s)
RJ21 cable(s) 3,5 or 10m length
RJ45 patch panel
RJ48C to BNC adapter
Coaxial T-Splitter(s)
1.2.3.
1.2.3.1.2.3.
1.2.3. Advised tooling
Advised toolingAdvised tooling
Advised tooling
We advise you to check the following list of tooling of before you start installing the system:
- Standard installers tooling kit;
- RJxx modular connector crimp tool

APRESA INSTALLATI N MANUAL VIDIC DE ©2012 10
2.
2.2.
2. INTR DUCTI N T THE
INTR DUCTI N T THE INTR DUCTI N T THE
INTR DUCTI N T THE APRESA SERVER
APRESA SERVERAPRESA SERVER
APRESA SERVER
The APRESA hardware is based on industrial PC server components and is built in a 19 inch rack-
mount housing. It is fully compatible with 19 inch server racks and will take 4U height space in the
rack.
All APRESA-options ordered for this machine are pre-installed by VIDIC DE:
You will find APRESA license, CHANNEL licenses, C DEC licenses, etc and the APRESA
software on CD in the delivery. These are just for your safekeeping. You need these items
when you want to re-install the software.
Interface card(s) that are ordered for this machine will be pre-installed.
All basic controls, indicators and the DVD are safely placed behind a lockable door. Please note that
the lock-keys are universal.
The sole purpose of the DVD is to accommodate software installation. Because the software is pre-
installed by VIDIC DE, the DVD has no immediate function. The DVD is used when software must
be re-installed in the future for whatever reason.
2.1. APRESA
APRESA APRESA
APRESA front side, door closed
front side, door closedfront side, door closed
front side, door closed
Call Recor derSi lver Line
Apr esa
vidicode
LOCK DOOR
MOUNTING HOLES
2 USB 2.0
(NOT USED)
VENTILATON
DWW11 30_0
HANDLE
BAR
HANDLE
BAR
MOUNTING HOLES