Vidicode CR-VoIP User manual

Call Recorder VoIP Manual EN © 2015 Vidicode® 1
Call Recorder
Call RecorderCall Recorder
Call Recorder VoIP
VoIPVoIP
VoIP
Manual
ManualManual
Manual
v1
v1v1
v1.
..
.2
22
2
(VC2077)
(VC2077)(VC2077)
(VC2077)

Call Recorder VoIP Manual EN © 2015 Vidicode®
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Contents
ContentsContents
Contents
1Introduction....................................................................4
2Getting started...............................................................5
2.1 Hardware installation.......................................................5
2.2 Software installation........................................................6
3Options menu.................................................................
3.1 Language ...........................................................................
3.2 Setup..................................................................................
3.2.1 Recording................................................................................
3.2.2 Licensing ............................................................................... 10
3.2.3 Playback................................................................................ 11
3.2.4 Data storage ......................................................................... 12
3.2.5 Start / Exit............................................................................. 13
3.2.6 Security ................................................................................. 14
3.2.7 Display .................................................................................. 15
4Playback control...........................................................16
4.1 Hotkeys................................................................................. 16
5Layout of the software................................................17
5.1 Main Menu ......................................................................17
5.1.1 File......................................................................................... 17
5.1.2 View ...................................................................................... 1
5.1.3 List......................................................................................... 1
5.1.4 The Recycle Bin..................................................................... 19
5.1.5 Actions .................................................................................. 20
5.2 Names en Notes ..............................................................23
5.3 List and Search buttons..................................................24
5.3.1 The List button ..................................................................... 24
5.3.2 The Search button................................................................ 25
6Software Updates ........................................................27

Call Recorder VoIP Manual EN © 2015 Vidicode® 3
7Acknowledgements .....................................................2
7.1 Privacy..............................................................................2
7.2 Liability ............................................................................2
INDEX...................................................................................29

Call Recorder VoIP Manual EN © 2015 Vidicode®
1Introduction
The Call Recorder VoIP is a software and hardware combination for the
recording of telephone calls that are transported over an IP network.
The supplied hardware unit copies the digital data, coming from
external IP telephone calls, to the PC. The software interprets the data,
and stores it as playable audio files on the hard disk, together with the
date, time and call number information (meta data).
Every gigabyte of free disk space allows you to record up to 180 hours of
conversation on your hard disk.
The Call Recorder VoIP hardware unit (CR-VoIP unit) is USB powered.
Without power it is not possible to record from an external IP phone.
Recording an IP Softphone does not need the CR-VoIP unit to be
connected during recording, but it is still needed during the installation
of the software.
The program stores recordings in a versatile database, called the archive.
This archive is displayed on your computer screen as a list of recordings.
In the list the recorded meta data, like date and time of the recording,
is stored with the actual recording and can be viewed in the archive.
Pre-defined queries for time intervals are readily available. It is possible
to search on telephone number. Custom queries can be made and saved.
The database has its own Windows style Recycle-bin. Recordings are
stored as wave files in subdirectories (year\month\day\hour) of the
archive directory.
NOTE
NOTENOTE
NOTE 1:
1:1:
1:
The CR-VoIP unit needs to be powered through USB, otherwise the
software can not record calls from an external LAN cable.
NOTE
NOTENOTE
NOTE 2:
2:2:
2:
The CR-VoIP software stores all recordings on your PC. During recording
it is necessary that the PC is on and the software is running.

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2Getting started
The Call Recorder VoIP is set up in a sequence of steps. The following
paragraphs will describe the steps involved. They are:
•Connecting the CR-VoIP unit to the network
•Connecting the CR-VoIP unit to the PC by USB
•Software installation
•Set up of the software
2.1 Hardware installation
USB
USB USB
USB PC
PC PC
PC
LA N
LA N LA N
LA N P H ON E
P H ON E P H ON E
P H ON E
vidicode
vidicodevidicode
vidicode
Call Recorder VoIP
Call Recorder VoIPCall Recorder VoIP
Call Recorder VoIP
PC
LAN
A
BC
D
A:
A:A:
A: Connect the LAN cable coming from the Telephone to the CR-VoIP
port marked “Phone”.
B:
B:B:
B: Connect the LAN cable coming from the PC to the CR-VoIP port
marked “PC”.
C:
C:C:
C: Connect the “WALL” VoIP/DATA-LAN to the CR-VoIP port marked
“LAN”.
D:
D:D:
D: Connect the PC-USB to the CR-VoIP port marked “USB” (with cable
supplied).

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2.2 Software installation
First connect the CR-VoIP unit to a USB port on your computer.
Now place the CD in your computer and the software installation starts.
If the installation does not start automatically, then locate the file
‘CRVoIPInstall.exe’ on the CD and start it by double-clicking.
Follow the instructions on the screen:
•Select your preferred language for the installation.
•Confirm the location where the software will be installed.
•Specify a location for the database files.
•Select whether you want a desktop icon for the application.
NOTE 1:
NOTE 1:NOTE 1:
NOTE 1:
Software installation is only possible when the CR-VoIP unit is connected
to a USB port on the same PC.
NOTE
NOTENOTE
NOTE 2
2 2
2:
::
:
A separate installation of the WinPcap driver may be needed and is
started automatically, depending on the absence of this low level
network interface driver.
When the software starts for the first time you will see an empty
database:

Call Recorder VoIP Manual EN © 2015 Vidicode® 7
Several options are now important to configure, such as:
•Select the language of the user interface.
•Add one or more recorder-channel licenses.
•Enter the IP-address(es) of your local phone(s).
NOTE:
NOTE:NOTE:
NOTE:
You need to enter at least one recorder-channel license key before the
software is able to record your calls (see Setup > Licensing).
All options are further explained in the next chapter.

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3Options menu
3.1 Language
The Call Recorder VoIP software supports a number of languages and it
is possible to change the used language at any moment.
•Select your language and click.
3.2 Setup
3.2.1
3.2.1 3.2.1
3.2.1 Recording
RecordingRecording
Recording

Call Recorder VoIP Manual EN © 2015 Vidicode® 9
•IP Addresses
IP AddressesIP Addresses
IP Addresses of phone
of phone of phone
of phone
Enter the IP address of the local VoIP phone. If multiple phones are used,
input the IP address of each phone, separated by commas. This setting is
used to determine what is the local and remote side of a call, which is
needed to determine the direction of a call (inbound or outbound).
Instead of specifying individual IP addresses, it is also possible to specify
an IP range, using the standardized network prefix notation. For
example:
192.168.0.0/2 means that the first 2 bits are fixed, and the last 8 bits
may vary, which means that, in this example, all IP addresses that start
with 192.168.x would be considered local.
Note
NoteNote
Note1
11
1: Enter the IP address of the local VoIP PBX might cause, that the
shown direction of the call is incorrect.
Note2
Note2Note2
Note2: This IP address is not used as a filter.
•Avaya
AvayaAvaya
Avaya
This option enables support for the special Avaya (IP Office) H.323
protocol.
•Minimum Duration
Minimum DurationMinimum Duration
Minimum Duration
Minimum Duration refers to the minimum duration of a recording for it
to be stored. Standard setting would be 5 seconds. Recordings shorter
than the set Minimum duration will not be stored.
•Call Recording for Skype Software
Call Recording for Skype SoftwareCall Recording for Skype Software
Call Recording for Skype Software
By default, this option is not active. When activated, a button with the
name "Uses Skype Software" is displayed in the List tab of the main
screen, and Skype calls are recorded. When this option is enabled for the
first time and after an update of the software, the Skype software itself
will ask your permission if the VoIP software may use Skype.
Note
NoteNote
Note: This option makes use of the API provided by Skype. Changes in
the API or the removal of this API in future updates of Skype may cause
this feature not to work anymore.

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3.2.2
3.2.23.2.2
3.2.2 Licensing
LicensingLicensing
Licensing
This page shows the status of previously entered licenses.
•Click the Add
AddAdd
Add button to enter a new license key.
The number of concurrent recording-channels is determined by the
available license keys, up to a maximum of channels.
At least 1 license key has to be entered, otherwise no call recording is
done!
To be able to move the license from one PC to another, the license
needs to be deactivated first on the original PC.
•Click the Deactivate
DeactivateDeactivate
Deactivate button to remove a license.
Use the original license code on the second PC to activate recording
again.

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3.2.3
3.2.33.2.3
3.2.3 Playback
PlaybackPlayback
Playback
Device:
Device:Device:
Device: The playback device that must be used for playback of
recording, can be selected from the list. In most cases the sound card of
the computer is used for playback.
Channel:
Channel:Channel:
Channel: Also the channel of the Playback device must be selected. For
the channel selection of the soundcard, usually the Wave or PC Speakers
channel must be selected.
Volume:
Volume: Volume:
Volume: The default used playback volume level can be changed here.

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3.2.
3.2.3.2.
3.2. Data storage
Data storageData storage
Data storage
Data Directory
Data DirectoryData Directory
Data Directory: In this directory all call recordings are stored. Enter the
name of an existing directory, or press the Browse button to select an
existing directory.
Automatic re
Automatic reAutomatic re
Automatic removal on program exit
moval on program exitmoval on program exit
moval on program exit: When this option is enabled and
the calls are as old as the entered number of days, or older, then the
recorder files are deleted permanently from the archive.
For example, if the number of days is set to 1, it means that all calls of
yesterday and before are deleted automatically on program exit.

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3.2.5
3.2.53.2.5
3.2.5 Start / Exit
Start / ExitStart / Exit
Start / Exit
•Start
StartStart
Start-
--
-up with Windows
up with Windowsup with Windows
up with Windows: Start the program at logon in Windows.
•Start in System Tray:
Start in System Tray: Start in System Tray:
Start in System Tray: Start the application in the system tray (the
lower right area in Windows).
•Stay acti
Stay actiStay acti
Stay active in system tray, when main Window is closed:
ve in system tray, when main Window is closed: ve in system tray, when main Window is closed:
ve in system tray, when main Window is closed: When this
option is on, the application will move to the system tray and continue
to record calls, when the main window is closed. To completely close
the software, right-click on the system tray icon and select Exit, or
choose File and then Exit from the main menu. This only closes the
visible application and does not apply to the VoIP recording engine,
which runs in the background as a service continuously.

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3.2.6
3.2.63.2.6
3.2.6 Security
SecuritySecurity
Security
It is possible to protect the Call Recorder VoIP application with a
password
passwordpassword
password. Deleting of recordings and settings of the program can be
protected separately.
•Check the item you want to protect.
•Enter the password.
•Click ‘Apply’ to save the password.
Upon deleting a recording or entering the settings the user will be
prompted to enter the password.
Once entered during a session, the password remains active for about 10
minutes. If you want to reactivate the password immediately, you have
to restart the application.

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3.2.7
3.2.73.2.7
3.2.7 Display
DisplayDisplay
Display
The recordings made with the Call Recorder VoIP are stored in a
database. The setting Visible Columns allows you to select which
columns are displayed.
The option ‘Auto size columns’ can be checked if you want the columns
in the list view to adjust to the screen size automatically.
NOTE:
NOTE:NOTE:
NOTE:
Always click Apply after changing one or more settings.

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4 Playback control
Select a recording and click the Play button to start playback, or double-
click on a recording, or right-click on it and select Play.
A B
A B A B
A B C D
C D C D
C D E
E E
E F _
F _ F _
F _
A
AA
A: Moves the playback position backward
backwardbackward
backward. Keep the button pressed
to increase the speed.
B
BB
B: Start
Start Start
Start or P
or Por P
or Pause
auseause
ause the playback of the currently selected recording.
C
CC
C: Stop
StopStop
Stop the playback or recording.
D
DD
D: Moves the playback position forward
forwardforward
forward. Keep the button pressed to
increase the speed.
E
EE
E: Information
InformationInformation
Information about the current playback or recording is displayed
here. Click on the progress bar to move to a specific position in
the playback.
F
FF
F: Controls the playback volume
volumevolume
volume.
.1
.1.1
.1 H
HH
Hotkeys
otkeysotkeys
otkeys
The following key combinations are available to control playback with a
keyboard:
Key
KeyKey
Key Function
FunctionFunction
Function
Ctrl + P or Spacebar Play / Pause
Ctrl + L Stop
Ctrl + U Backward
Ctrl + I Forward

Call Recorder VoIP Manual EN © 2015 Vidicode® 17
5Layout of the software
When the software is started the program looks like this:
These are the items on the main screen:
The main Menu bar (pull-down menu’s at the top)
The Playback control bar
The view-select buttons on the left
The tab-select buttons (List and Search)
The list of recordings (the large remaining area)
5.1 Main Menu
The main Menu gives access to the sub-menu’s File, View, List, Actions,
Options and Help. In this chapter we will explain these menu options.
5.1.1
5.1.15.1.1
5.1.1 File
FileFile
File
The menu item ‘File’ has three options. New, Open and Exit.
‘New’
‘New’‘New’
‘New’ will start a new call archive. This means that a new database is
created in which newly made recordings will be stored. A dialogue
opens in which you are asked to specify the location of the new
database folder. The new Archive can be located on your PC or on the
network.

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‘Open’
‘Open’‘Open’
‘Open’ allows you to open an existing archive (database). This can be an
archive on the PC or on the network.
‘Exit
‘Exit‘Exit
‘Exit’
’’
’ closes the application.
5.1.2
5.1.25.1.2
5.1.2 View
ViewView
View
The View menu has three options: ‘Display the List Tab’, ‘Display the
Search Tab’s and ‘Move to system tray’.
The ‘Display…’ options open the corresponding Tab to the left of the
List view in the main screen.
The option ‘Move to system tray’ puts the active application in the
system tray. The system tray on a PC is positioned at the lower right
corner of the screen. All applications running in the background are
visible there as an icon.
To retrieve the application from the system tray, just click on the icon.
5.1.3
5.1.35.1.3
5.1.3 List
ListList
List
Recordings are saved to a database. In the software this database is
referred to as Archive and is shown as a list in the main screen.
The List menu has the same options as the List tab buttons on the left
side of the window. You can select from what predefined timeframe
you want to see the recordings in the List view area. This can be:
‘All’, ‘Today’, ‘This week’, ‘This month’, ‘This year’ and ‘View Recycle Bin’
The actual list of recordings on the right changes with the selection you
make. To view a list of the complete database, click the All-button in the
List tab.

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Clicking the Column headers will sort the list by that column, i.e. if you
want to see all outbound calls, click the column header ‘Direction’. The
calls will be grouped by direction ‘in’ or ‘out’.
5.1.
5.1.5.1.
5.1. The
TheThe
The Recycle Bin
Recycle BinRecycle Bin
Recycle Bin
The Recycle Bin resembles Windows Recycle Bin.
To put recordings in the bin:
•Select one or more recording(s) in the archive and
•delete the recording(s) with the Delete key on your
keyboard,
or •Right click and choose ‘Delete’.
In both cases a dialogue opens asking you to confirm the deleting.
•Use the SHIFT + Delete keys to permanently delete a
recording without moving it to the recycle bin first.
The deleted recordings end up in the Recycle Bin. They are still in an
archive. To Permanently delete the recordings:
•Press ‘View Recycle Bin’
•Select the recordings you want to delete permanently
•Right click and choose ‘Delete’.
A dialogue opens asking you to confirm the deleting
To permanently delete all recordings in the Recycle Bin
•Open the Actions menu
•Go to Recycle Bin
•Choose ‘ Empty’
Recordings can be restored to the database
To restore recordings:

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•Click ‘View Recycle Bin’ in the List view
•Select one or more recordings you want to restore
•Right click
•Choose restore,
or •Open the Actions menu
•Go to Recycle Bin
•Select one or more recordings you want to restore
•Choose ‘ Restore’ ,
or •Open the Actions menu or click ‘View Recycle Bin’ in
the List view
•Go to Recycle Bin
•Select one or more recordings you want to restore
•Right click
•Choose restore.
5.1.5
5.1.55.1.5
5.1.5 Action
ActionAction
Actions
ss
s
In the Actions tab, you can Back up the recordings to CD, Import an
previously made back up, Export recordings as audio, E-mail recordings
and view Sub archives.
To
ToTo
To CD
CD CD
CD
This function is used to back up or export an entire database or a
selection of recordings on CD.
Note
NoteNote
Note that you need to use a separate CD-writing application for
actually writing the files to CD.
If you do not want to burn the entire database onto CD
•Use the Search Tab to make a selection of the
recordings you want to back up on CD.
•Then go to the Actions menu and
•Choose To CD.