ViewSonic XG270QC User manual

XG270QC
Display
User Guide
Model No. VS17911
P/N: XG270QC
IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in
a safe manner, as well as registering your product for future service. Warranty information contained in this User
Guide will describe your limited coverage from ViewSonic®Corporation, which is also found on our web site at
http://www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right
corner of our website. “Antes de operar su equipo lea cu idadosamente las instrucciones en este manual”

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Thank you for choosing ViewSonic®
As a world-leading provider of visual solutions, ViewSonic® is dedicated to exceeding
the world’s expectations for technological evolution, innovation, and simplicity.
At ViewSonic®, we believe that our products have the potential to make a positive
impact in the world, and we are confident that the ViewSonic® product you have
chosen will serve you well.
Once again, thank you for choosing ViewSonic®!

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Safety Precauons
Please read the following Safety Precauons before you start using the device.
• Keep this user guide in a safe place for later reference.
• Read all warnings and follow all instructions.
• Sit at least 18" (45 cm) away from the device.
• Allow at least 4" (10 cm) clearance around the device to ensure proper
ventilation.
• Place the device in a well-ventilated area. Do not place anything on the device
that prevents heat dissipation.
• Do not use the device near water. To reduce the risk of fire or electric shock, do
not expose the device to moisture.
• Avoid exposing the device to direct sunlight or other sources of sustained heat.
• Do not install near any heat sources such as radiators, heat registers, stoves, or
other devices (including amplifiers) that may increase the temperature of the
device to dangerous levels.
• Use a soft, dry cloth to clean the external housing. For more information, refer
to the "Maintenance" section on page 68.
• Oil may collect on the screen as you touch it. To clean the greasy spots on the
screen, refer to the "Maintenance" section on page 68.
• Do not touch the screen surface with sharp or hard objects, as it may cause
damage to the screen.
• When moving the device, be careful not to drop or bump the device on
anything.
• Do not place the device on an uneven or unstable surface. The device may fall
over resulting in an injury or a malfunction.
• Do not place any heavy objects on the device or connection cables.
• If smoke, an abnormal noise, or a strange odor is present, immediately turn the
device off and call your dealer or ViewSonic®. It is dangerous to continue using
the device.
• Do not attempt to circumvent the safety provisions of the polarized or
grounding-type plug. A polarized plug has two blades with one wider than the
other. A grounding-type plug has two blades and a third grounding prong. The
wide blade and the third prong are provided for your safety. If the plug does not
fit into your outlet, obtain an adapter and do not attempt to force the plug into
the outlet.

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• When connecting to a power outlet, DO NOT remove the grounding
prong. Please ensure grounding prongs are NEVER REMOVED.
• Protect the power cord from being treaded upon or pinched,
particularly at the plug, and at the point where it emerges from
the equipment. Ensure that the power outlet is located near the
equipment so that it is easily accessible.
• Only use attachments/accessories specified by the manufacturer.
• When a cart is used, use with caution when moving the cart/equipment
combination to avoid injury from tipping over.
• Disconnect the power plug from the AC outlet if the device is not being used for
a long period of time.
• Refer all servicing to qualified service personnel. Service will be
required when the unit has been damaged in any way, such as:
if the power supply cord or plug is damaged
if liquid is spilled onto or objects fall in the unit
if the unit is exposed to moisture
if the unit does not operate normally or has been dropped
• NOTICE: LISTENING THROUGH EAR-/HEADPHONES AT A HIGH VOLUME FOR
EXTENDED PERIODS CAN CAUSE HEARING DAMAGE/HEARING LOSS. When using
ear-/headphones, adjust the volume to appropriate levels, or hearing damage
may result.
• NOTICE: THE MONITOR MAY OVERHEAT AND SHUTDOWN! If the device shuts
down automatically, please turn on your monitor again. After rebooting, change
your monitor's resolution and refresh rate. For details, please refer to the
graphics card's user guide.

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Contents
Safety Precautions....................................................... 3
Introduction ................................................................ 7
Package Contents ...................................................................................................7
Product Overview...................................................................................................8
Initial Setup................................................................. 9
Installing the Stand.................................................................................................9
Wall Mounting......................................................................................................12
Using the Security Slot..........................................................................................14
Making Connections.................................................. 15
Connecting to Power ............................................................................................15
Connecting External Devices ................................................................................16
HDMI Connection.................................................................................................. 16
DisplayPort Connection......................................................................................... 17
USB Connection..................................................................................................... 18
Audio Connection.................................................................................................. 19
Using the Monitor ..................................................... 20
Adjusting the Viewing Angle.................................................................................20
Height Adjustment ................................................................................................ 20
Tilt Angle Adjustment............................................................................................ 21
Swivel Angle Adjustment....................................................................................... 22
Turning the Device On/Off ...................................................................................23
Quick Access Menu ............................................................................................... 24
Using the Control Panel Keys................................................................................24
Hot Keys ................................................................................................................ 25
Configuring the Settings .......................................................................................27
General Operations............................................................................................... 27
On-Screen Display (OSD) Menu Tree .................................................................... 30
Menu Options ....................................................................................................... 36

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Advanced Features and Settings................................ 47
FreeSync™ Premium Pro ......................................................................................47
PureXP™ ...............................................................................................................48
Hertz Limiter.........................................................................................................49
Response Time OD................................................................................................50
Blue Light Filter and Eye Health............................................................................51
Quick Access Blue Light Filter Setup...................................................................... 51
Calculating Breaks ................................................................................................. 52
Looking at Distant Objects .................................................................................... 52
Eye and Neck Exercises ......................................................................................... 52
ViewScale..............................................................................................................53
Quick Access .........................................................................................................54
Elite RGB Lighting .................................................................................................55
Crosshair...............................................................................................................56
Firmware Update..................................................................................................57
Appendix................................................................... 59
Specifications........................................................................................................59
Glossary ................................................................................................................60
Troubleshooting ...................................................................................................66
Maintenance.........................................................................................................68
General Precautions.............................................................................................. 68
Cleaning the Screen............................................................................................... 68
Cleaning the Case.................................................................................................. 68
Regulatory and Service Information .......................... 69
Compliance Information.......................................................................................69
FCC Compliance Statement................................................................................... 69
Industry Canada Statement................................................................................... 69
CE Conformity for European Countries ................................................................. 69
Declaration of RoHS2 Compliance......................................................................... 70
Indian Restriction of Hazardous Substances ......................................................... 71
Product Disposal at End of Product Life................................................................ 71
Copyright Information ..........................................................................................72
Customer Service .................................................................................................. 73
Limited Warranty .................................................................................................. 74
Mexico Limited Warranty...................................................................................... 77

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Introducon
Package Contents
• Monitor
• Power cord
• Video cable
• Quick start guide
NOTE: The power cord and video cables included in your package may vary
depending on your country. Please contact your local reseller for more
informaon.

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Product Overview
Front View
Rear View
DC IN
Mouse Anchor
USB UpstreamHDMI
Micro
USB
Audio Out
USB DownstreamDisplayPort
NOTE: For more informaon about the [●] / [◄] / [►] /[▲] /[▼]key and its
funcons, refer to “Hot Keys” on page 25.
Display screen
Power LED
Power Key
Joy Key
Quick Access Key

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Inial Setup
This secon provides detailed instrucons for seng up your monitor.
Installing the Stand
1. Place the monitor on a at, stable surface with the screen facing down.
2. Align and connect the two (2) points on the monitor stand’s base with the
monitor stand’s neck.
3. Use the captured screw in the monitor stand’s base and secure it to the monitor
stand’s neck.

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4. Align and slide the upper hooks of the monitor stand into the stand mounng
slots as shown in the illustraon below:
NOTE: Ensure the stand is secure and the quick release tab posively clicks into
place.

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5. Li the device into its upright posion on a at, stable surface.
NOTE: Always place the device on a at, stable surface. Failure to do so may
cause the device to fall and damage the device and/or result in personal
injury.

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Wall Mounng
Refer to the table below for the standard dimensions for wall mount kits.
NOTE: For use only with a UL cered wall mount kit/bracket. To obtain a wall-
mounng kit or height adjustment base, contact ViewSonic® or your
local dealer.
Maximum
Loading
Hole paern
(W x H)
Interface Pad
(W x H x D) Pad Hole Screw Specicaon & Quanty
14 kg 100 x 100 mm 115 x 115 x 2.6 mm Ø 5 mm M4 x 10 mm
4 pieces
NOTE: Wall mount kits are sold separately.
1. Turn o the device and disconnect all cables.
2. Place the device on a at, stable surface with the screen facing down.
3. Press and hold the quick release tab and carefully li the stand.
4. Pull down slightly to disengage the hooks and remove the stand.

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5. Aach the mounng bracket to the VESA mounng holes at the rear of the
monitor. Then secure it with four (4) screws (M4 x 10 mm).
100 mm
100 mm
6. Follow the instrucons that come with the wall mounng kit to mount the
monitor onto the wall.

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Using the Security Slot
To help prevent the device from being stolen, use a security slot locking device to
secure the device to a xed object.
Below is an example of seng up a security slot locking device on a table.

1515
Making Connecons
This secon guides you on how to connect the monitor with other equipment.
Connecng to Power
1. Connect the power cord to the power adapter.
2. Connect the power adapter to the DC IN jack at the rear of the device.
3. Connect the power cord plug to a power outlet.
2
1
3

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Connecng External Devices
HDMI Connecon
Connect one end of an HDMI cable to the HDMI port of your monitor. Then connect
the other end of the cable to the HDMI port of your computer.
NOTE: The monitor is equipped with two HDMI 2.0 ports.
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17
DisplayPort Connecon
Connect one end of a DisplayPort cable to the DisplayPort port. Then connect the
other end of the cable to the DisplayPort or mini DP port of your computer.
NOTE: To connect the monitor to the Thunderbolt port (v. 1&2) on your Mac,
connect the mini DP end of the “mini DP to DisplayPort cable” to the
Thunderbolt output of your Mac. Then connect the other end of the
cable to the DisplayPort port of the monitor.

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USB Connecon
Connect one end of a USB cable to a USB port of the monitor. Then connect the
other end of the cable to a USB port of your computer.
NOTE: The monitor supports two (2) types of USB ports. When making the
connecon(s), observe the following guidelines:
• Three (3) USB Type A ports: Connecon for your Type A peripheral
device(s) (i.e. storage device, keyboard, mouse).
NOTE: To use some peripherals, please ensure your computer is
also connected to the monitor’s USB Type B port.
• One (1) USB Type B port: Connect the USB Type B male cable (square
with 2 cut corners) to this port, and then connect the other end of the
cable to the USB downstream port of your computer.
• One (1) Micro USB port: For Elite Ally use only.
NOTE: The USB Type A port next to the USB Type B port can support 5V 2.1A
fast charging. The other two USB Type A ports can support 5V 0.9A
charging.

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Audio Connecon
Plug the audio jack of the ear-/headphones into the Audio Out port of the monitor.
Addionally, you can connect the monitor to a sound bar using an audio cable.
NOTE: The monitor is also equipped with dual speakers.

2020
Using the Monitor
Adjusng the Viewing Angle
For opmal viewing, you can adjust the viewing angle using any of the following
methods:
Height Adjustment
Lower or raise the monitor to the desired height (0 to 120 mm).
NOTE: When adjusng, press down rmly along the adjustment track holding
the monitor with both hands on the side.