ViewSonic SC-T35 User manual

SC-T35/SC-T45/SC-T46/SC-T47
ViewSonic Device Manager
User Guide

i
Copyright and Trademark Statements
© 2014 ViewSonic Computer Corp. All rights reserved.
This document contains proprietary information that is protected by copyright. No part of this document may
be photocopied, reproduced, or translated to another language without the prior written consent of ViewSonic
Computer Corp.
Limitation of Liability
While reasonable eorts have been made to ensure the accuracy of this manual, the manufacturer and distributor
assume no liability resulting from errors or omissions in this manual , or from the use of the information contained
herein.
Trademark statements
Microsoft and Windows are trademarks of the Microsoft group of companies.
Citrix, ICA, and XenApp are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be
registered in the United States Patent and Trademark Oce and in other countries.
VMware and VMware View are trademarks or registered trademarks of the VMware, Inc.
GraphOn and GO-Global are registered trademarks and the GO logo is a trademark of GraphOn Corporation.
The Firefox logo is a registered trademark of Mozilla Foundation or Mozilla Corporation.
Adobe and Adobe Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the
United States and/or other countries.
Other product names mentioned herein are used for identication purposes only and may be trademarks and/or
registered trademarks of their respective companies.

ii
About This User’s Manual
This manual provides the basic information on how to manage ViewSonic thin clients with the ViewSonic Device
Manager console.
Manual Structure and Subjects
Chapter Subject
1 Provides an overview of the ViewSonic Device Manager console.
2Gives detailed instructions on how to install and upgrade ViewSonic Device
Manager.
3 Provides instructions on how to manage clients with ViewSonic Device Manager.
4Provides basic instructions on client conguration.
Notes, Tips, and Warnings
Throughout this manual, the notes, tips, and warnings in the following formats are used to provide important
information, useful advice, and prevent injuries to you, damage to your devices, or loss of data on your system.
NOTE
• A note provides important information for a specic situation.
TIP
• A tip gives a piece of useful advice to perform a task more eciently.
WARNING
• A warning provides crucial information that must be followed to prevent injuries to
you, damage to your devices, or loss of data on your system.
Style Conventions
The following styles are used throughout this manual while referring to operational items on input devices,
hardware panels, or application interfaces.
Item Style Example
keys on the keyboard bold F11, N, B, S
application windows, menus,
or entry lists
rst letter
capitalized Add window, Firmware list, Client list, Command menu
buttons or tabs on a window,
toolbars, taskbar, or menu bold OK, Next, Start, System tab
options on a window, screen,
list, or menu bold I accept the agreement, Scan by IP Range, Update Firmware, Push Settings
selecting a series of options bold Start > All Programs > ViewSonic > ViewSonic Device
Manager

Table of Contents
Copyright and Trademark Statements i
Limitation of Liability i
Trademark statements i
About This User’s Manual ii
Manual Structure and Subjects ii
Notes, Tips, and Warnings ii
Style Conventions ii
1 Overview 1
1.1 Introduction 2
1.2 Features 2
1.3 Supported Platforms 3
1.4 Supported Endpoint Devices 3
1.5 Minimum System Requirements 3
2 Installing and Upgrading ViewSonic Device Manager 4
2.1 Installing ViewSonic Device Manager 5
2.2 Installing Java Software 9
2.3 Initial Setup 10
2.4 Upgrading ViewSonic Device Manager 12
2.5 Uninstalling ViewSonic Device Manager 12
3 Using ViewSonic Device Manager 13
3.1 ViewSonic Device Manager 14
3.1.1 Interface Overview 14
3.1.2 Available Tasks at a Glance 15
3.2 Establishing a Basic Administration Environment 16
3.2.1 System Tab Overview 16
3.2.2 Available Tasks at a Glance 17
3.2.3 Managing Accounts for Administration 18
3.2.4 Managing Thin Client Firmware Files 19
3.2.5 Managing WES Package Files 22
3.2.6 Managing Client Snapshots 25
3.2.7 Managing Certicates of Remote Computers 27
3.2.8 Conguring Remote Deployment Settings 29
3.2.9 Selecting the Service IP of ViewSonic Device Manager 31
3.2.10 Conguring Auto-Logout for ViewSonic Device Manager 32
3.2.11 Conguring the Database Source of ViewSonic Device Manager 32
3.2.12 Selecting the Interface Language of ViewSonic Device Manager 34
3.2.13 Backing Up the Management Database 34
3.2.14 Managing Database Archive Files 35
3.2.15 Restoring a Database Archive File 36
3.2.16 Scheduling Automatically Performed Tasks 36
3.3 Adding Clients into a Managed Group 40
3.3.1 Scan Tab Overview 40
3.3.2 Available Tasks at a Glance 40
3.3.3 Client Detection and Management 40

3.3.4 Discovering Clients in the Whole Range of a Local Network 41
3.3.5 Discovering Clients in a Specied Range of IP Addresses 43
3.3.6 Creating and Managing an IP Range List 44
3.3.7 Discovering Clients using a Predened IP Range List 45
3.4 Managing All Your Clients 47
3.4.1 Thin Clients Tab Overview 47
3.4.2 Available Tasks at a Glance 48
3.4.3 Creating Client Groups 49
3.4.4 Managing Client Groups 50
3.4.5 Moving Clients to Another Group 51
3.4.6 Deleting Clients from a Group 52
3.4.7 Understanding Client Status Icons 53
3.4.8 Client Settings 54
3.4.9 Creating Setting Prole Groups 56
3.4.10 Managing Setting Prole Groups 57
3.4.11 Creating Client Setting Proles 58
3.4.12 Managing Client Setting Proles 61
3.4.13 Using Individualized Client Settings 64
3.4.14 Using Hybrid Client Settings 65
3.4.15 Pushing Settings to Clients through Your Local Network 67
3.4.16 Pulling Client Settings through Your Local Network 71
3.4.17 Pushing Certicates of Remote Computers to Clients 74
3.4.18 Sending Messages to Clients 75
3.4.19 Editing or Viewing the Basic Information about a Client 76
3.4.20 Rebooting Clients through Your Local Network 77
3.4.21 Shutting Down Clients through Your Local Network 80
3.4.22 Waking Clients through Your Local Network 83
3.4.23 Updating Client Firmware 86
3.4.24 Installing Software Packages 87
3.4.25 Taking Client Snapshots 89
3.4.26 Restoring Client Snapshots 90
3.4.27 Assisting a Client User Remotely 91
3.4.28 Exporting Client Data 93
3.4.29 Digging Out Proles, Clients, or Event Logs with Quick Search 93
3.4.30 Digging Out Clients with Filters 94
3.4.31 Managing Your Filters 96
3.5 Viewing and Managing Event Logs 98
3.5.1 Logs Tab Overview 98
3.5.2 Available Tasks at a Glance 98
3.5.3 Viewing Event Logs 99
3.5.4 Exporting Event Logs 100
3.5.5 Emptying Event Logs 100
3.6 Viewing Software Information 102
3.6.1 About Tab Overview 102
3.6.2 Available Tasks at a Glance 102
3.6.3 Viewing Information on ViewSonic Device Manager 103
3.6.4 Viewing ViewSonic Contact Information 103
3.6.5 Viewing ViewSonic Software License Agreement 103
3.7 Accessing ViewSonic Device Manager Remotely with a Web Browser 104
4 Conguring Client Settings 109
4.1 Desktop Virtualization and Client Conguration 110
4.2 Client Settings at a Glance 110
4.3 Editing or Adjusting a Group Conguration 114
4.4 Editing or Adjusting an Individual Conguration 116
4.5 Conguring Client Settings with ViewSonic Client Setup 118

1
Overview
1
This chapter provides an overview of the ViewSonic Device Manager
console.
1.1 Introduction
A brief introduction to ViewSonic Device Manager 2
1.2 Features
The key features of ViewSonic Device Manager 2
1.3 Supported Platforms
Operating systems supported by ViewSonic Device
Manager
3
1.4 Supported Endpoint Devices
Client devices supported by ViewSonic Device Manager 3
1.5 Minimum System Requirements
The minimum system requirements for the installation
and operation of ViewSonic Device Manager
3

Overview
Introduction
2
1.1 Introduction
Desktop virtualization provides a new perspective to reconsider the design and implementation of an IT
infrastructure. In a desktop virtualization infrastructure, a station is no longer a cumbersome desktop, but simply an
endpoint device for users to access delivery services from the server(s).
With the introduction of the desktop virtualization technologies, you can considerably benet from:
• On-demand application / desktop access
• Centralized management of work environments
• Drastically reduced endpoint software/hardware issues
• Simplied system maintenance
• Improved system security
• More scalability with low-cost endpoint devices
But still you need a powerful software for managing a large number of endpoint devices in a desktop virtualization
infrastructure. The ViewSonic Device Manager console is designed to ll the need. It enables you to remotely deploy,
manage, update clients, and assist users from a single computer. You can manage and update clients simply and
quickly in groups with a exible and secure mechanism. Additionally, you can remotely assist users in resolving
problems or conguring local settings.
1.2 Features
The key features of ViewSonic Device Manager are:
• Pushing custom settings to a large number of clients
• Updating rmware and installing software packages for clients
• Taking client snapshots for mass deployment, system backup, and recovery
• Rebooting, powering o, and waking clients through the local network
• Scheduling automatically performed tasks
• Helping users to troubleshoot problems remotely
• Identifying clients and managing IT assets with automatically-captured client information

Overview
Supported Platforms
3
1.3 Supported Platforms
ViewSonic Device Manager supports the following operating systems:
• Windows 7
• Windows 8
• Windows Server 2003
• Windows Server 2008
• Windows Server 2008 R2
• Windows Server 2012 / 2012 R2
1.4 Supported Endpoint Devices
ViewSonic Device Manager supports the following ViewSonic client family:
x86 based
• SC-T45
• SC-T46
• SC-T47
ARM based
• SC-T35
NOTE
• The supported client list above is not exhausted; newly developed models may be
included in the future.
• For more information on detailed specications of dierent models, please visit our
website at www.ViewSoniccorp.com.
1.5 Minimum System Requirements
The minimum system requirements for the installation and operation of ViewSonic Device Manager are as follows:
• Pentium 4, 1.0 GHz processor or the equivalent
• 512 MB of free system memory
• 2 GB of free disk space for installation / 100 GB or more for rmware and snapshot management
• 10/100 Mb Ethernet network adapter / network interface card
• Java software or Java Runtime Environment (for the Shadow feature, see page 99)

4
Installing and Upgrading ViewSonic Device Manager
2
This chapter gives detailed instructions on how to install and
upgrade your ViewSonic Device Manager.
2.1 Installing ViewSonic Device Manager
The installation of ViewSonic Device Manager 5
2.2 Installing Java Software
The installation of Java Software or Java Runtime
Environment
9
2.3 Initial Setup
The initial setup of ViewSonic Device Manager 10
2.4 Upgrading ViewSonic Device Manager
The upgrade of ViewSonic Device Manager 12
2.5 Uninstalling ViewSonic Device Manager
The uninstallation of ViewSonic Device Manager 12

Installing and Upgrading ViewSonic Device Manager
Installing ViewSonic Device Manager
5
2.1 Installing ViewSonic Device Manager
To install ViewSonic Device Manager on your computer, please follow the steps below:
NOTE
• Before proceeding, ensure that:
Your operating system is supported (see section 1.3 on page 4)
Your computer meets system requirements (see section 1.5 on page 4)
• To install a newer version of ViewSonic Device Manager, it’s recommended
to install it directly without uninstalling the current ViewSonic Device Manager.
For more information on how to upgrade your ViewSonic Device Manager, please
refer to section “2.4 Upgrading ViewSonic Device Manager” on page 12.
1. Get a copy of the installation program of ViewSonic Device Manager for your computer.
2. Log in to your computer with an administrator account, and then locate and double-click that program.
3. Select the language used during the installation.
4. The Setup Wizard appears.
5. Click Next to continue.
NOTE
• It may take a few seconds for the wizard to enter the next page/step while preparing
for the installation of ViewSonic Device Manager.

Installing and Upgrading ViewSonic Device Manager
Installing ViewSonic Device Manager
6
6. A message appears prompting you to restart for the installation of a prerequisite program.
Click to check Yes, restart the computer now, and then click Finish.
7. After restart, the Setup Wizard appears again. Click Next to continue.
8. The License Agreement page appears. Read this agreement, click to check I accept the agreement, and then
click Next to continue.

Installing and Upgrading ViewSonic Device Manager
Installing ViewSonic Device Manager
7
9. Use the default installation directory or click Browse to locate the desired one, and then
click Next to continue.
10. Use the default Start menu folder or type to create a new folder for the shortcuts of programs.
Or, click Browse to choose an existing folder.
11. Click to check / uncheck Create a desktop icon, and then click Next to continue.

Installing and Upgrading ViewSonic Device Manager
Installing ViewSonic Device Manager
8
12. Change the default database password for the superuser or use the default. After completion,
click Next to continue.
NOTE
• A superuser is a user who has full access to the database of ViewSonic Device
Manager.
13. Click Install to start installing ViewSonic Device Manager on your computer.

Installing and Upgrading ViewSonic Device Manager
Installing Java Software
9
14. After completion, click Finish to exit.
2.2 Installing Java Software
To access full functionality of ViewSonic Device Manager, you need to install the Java software, which is free and
downloadable from Java’s ocial website at java.com. The Java software or Java Runtime Environment is required
for the Shadow feature of ViewSonic Device Manager, enabling you to remotely assist a client user.
NOTE
• For more details, please refer to section “3.4.28 Assisting a Client User Remotely” on
page 99.
It’s recommended to install 32-bit Java for ViewSonic Device Manager. In case that the computer where you install
ViewSonic Device Manager also needs 64-bit Java for other purposes, you could install both 32-bit and 64-bit Java.
NOTE
• For more information, please visit Java’s website at java.com.
• For Java Version 7 Update 51 or the later, you may need to add your computer to
the (Security) Exception Site list. Go to Control Panel, click Java > Security >
Edit Site List > Add, type https://localhost:10443, and then click OK to apply.

Installing and Upgrading ViewSonic Device Manager
Initial Setup
10
2.3 Initial Setup
When launching ViewSonic Device Manager for the rst time, you need to complete the initial setup. Follow the
instructions below to complete the required conguration:
1. Launch ViewSonic Device Manager on your computer.
2. A window appears prompting you to choose the service IP address and create an administrator account.
Click the drop-down menu to select the desired IP address from the list of available IP addresses, type the
desired account name and password, and then click Save to continue.
NOTE
• Your not connected LAN port may appear in the list of available IP addresses with
the address value 0.0.0.0.
• It’s strongly recommended to use a xed IP address as the service IP of ViewSonic
Device Manager. The change of the service IP may make all the managed clients
become unmanageable.
3. The Login screen appears prompting you to sign in to ViewSonic Device Manager with your credentials
(account name and password).
4. The management interface of ViewSonic Device Manager appears.

Installing and Upgrading ViewSonic Device Manager
Initial Setup
11
NOTE
• In next chapter, we will describe the functionality and use of ViewSonic Device
Manager in details.
ViewSonic Device Manager

Installing and Upgrading ViewSonic Device Manager
Upgrading ViewSonic Device Manager
12
2.4 Upgrading ViewSonic Device Manager
To upgrade your ViewSonic Device Manager to a newer version, you can just install the new program without
uninstalling the old one. For information on how to install ViewSonic Device Manager, please refer to section “2.1
Installing ViewSonic Device Manager” on page 5.
NOTE
• It’s highly recommended to upgrade your ViewSonic Device Manager without
uninstalling the old version. If you uninstall the current ViewSonic Device Manager
on
a computer, all your settings and client CA (Certicate Authority) les will be
removed. With a newly installed ViewSonic Device Manager, this computer will fail
to manage clients which are originally under its management, and those clients will
become unmanageable.
WARNING
• Before upgrading your ViewSonic Device Manager, ensure that you’ve logged out
and closed the ViewSonic Device Manager console.
2.5 Uninstalling ViewSonic Device Manager
To uninstall your ViewSonic Device Manager on a computer, please do the following:
NOTE
• To upgrade your ViewSonic Device Manager, it’s recommended not to uninstall
the current ViewSonic Device Manager. For more information, please refer to
section “2.4 Upgrading ViewSonic Device Manager” on page 12.
• Ensure that you have backed up important data on ViewSonic Device Manager
before proceeding.
WARNING
• Before uninstalling your ViewSonic Device Manager, ensure that you’ve logged out
and closed the ViewSonic Device Manager console.
1. Uninstall your ViewSonic Device Manager through the Control Panel.
2. Follow the on-screen instructions to complete the uninstallation.

13
Using ViewSonic Device Manager
3
This chapter provides instructions on how to manage clients with
ViewSonic Device Manager.
3.1 ViewSonic Device Manager
Interface overview 14
3.2 Establishing a Basic Administration Environment
System tab overview
Available tasks at a glance
16
17
3.3 Adding Clients into a Managed Group
Scan tab overview
Available tasks at a glance
40
40
3.4 Managing All Your Clients
Thin Clients tab overview
Available tasks at a glance
47
48
3.5 Viewing and Managing Event Logs
Logs tab overview
Available tasks at a glance
98
98
3.6 Viewing Software Information
About tab overview
Available tasks at a glance
102
102
3.7 Accessing ViewSonic Device Manager Remotely
with a Web Browser
How to access ViewSonic Device Manager anywhere any
device with a Web browser
104

Using ViewSonic Device Manager
ViewSonic Device Manager
14
3.1 ViewSonic Device Manager
ViewSonic Device Manager enables you to remotely deploy, manage, update clients, and assist users from a single
computer. You can manage clients simply and quickly in groups with a flexible and secure mechanism. Additionally,
you can remotely assist users in resolving problems or configuring local settings.
3.1.1 Interface Overview
To access ViewSonic Device Manager, please do the following:
1. Launch ViewSonic Device Manager on your computer.
2. Type your credentials, and then press Enter or click Login. The ViewSonic Device Manager window appears.
Interface Overview
234 5
1
7
6
8
9
Interface Elements
No. Name Description
1 Thin Clients tab Click to access client management.
2 Scan tab Click to look for unmanaged thin clients over your local network.
3 System tab Click to establish and congure the basic administration environment.
4 Logs tab Click to view event logs.
5 About tab Click to view information about ViewSonic Device Manager.
6 Logout button Click to log out from ViewSonic Device Manager.
7 Management / Information Area Select to perform desired tasks, congure desired settings, or view
related information available under a selected tab.
8 Navigation Area Click to select a specic item, option, or task under a tab.
9 Message Area Click to view messages about management activities.

Using ViewSonic Device Manager
ViewSonic Device Manager
15
3.1.2 Available Tasks at a Glance
The following table shows functionality provided in each tab. For more details, please refer to the corresponding
section as shown below:
Tab Function List Section Page
System
• Creating accounts for administration
• Managing thin client rmware les
• Managing WES package les
• Managing client snapshots
• Managing certicates of remote computers
• Conguring remote deployment settings
• Conguring settings for ViewSonic Device
Manager
• Backing up the management database
• Managing database archive les
• Restoring management database
• Scheduling automatically performed tasks
3.2
Establishing a Basic Administration
Environment 16
Scan
• Looking for clients in the whole range
of a local network
• Looking for clients in a specied range
of IP addresses
• Looking for clients with predened
IP range lists
3.3
Adding Clients into a Managed Group 40
Thin Clients
• Creating group conguration for clients
• Using individualized conguration for clients
• Using hybrid conguration for clients
• Pushing settings to clients
• Pulling settings from clients
• Pushing certicates to clients
• Sending messages to clients
• Rebooting clients remotely
• Shutting down clients remotely
• Waking clients remotely
• Monitoring the use of clients
• Controlling clients remotely
• Exporting client data
• Digging out proles/clients with Quick Search
• Digging out clients with lters
3.4
Managing All Your Clients 47
Logs
• Viewing event logs
• Exporting event logs
• Emptying event logs
3.5
Viewing and Managing Event Logs 98
About
• Viewing information on ViewSonic Device
Manager
• Viewing ViewSonic contact information
• Viewing software license agreement
3.6
Viewing Software Information 102