ViewSonic SC-T45 User manual

SC-T35/SC-T45
ViewSonic Device Manager
User Guide

i
Copyright and Trademark Statements
© 2013 ViewSonic Computer Corp. All rights reserved.
This document contains proprietary information that is protected by copyright. No part of this document may
be photocopied, reproduced, or translated to another language without the prior written consent of ViewSonic
Computer Corp.
Limitation of Liability
While reasonable eorts have been made to ensure the accuracy of this manual, the manufacturer and distributor
assume no liability resulting from errors or omissions in this manual , or from the use of the information contained
herein.
Trademark statements
Microsoft and Windows are trademarks of the Microsoft group of companies.
Citrix, ICA, and XenApp are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be
registered in the United States Patent and Trademark Oce and in other countries.
VMware and VMware View are trademarks or registered trademarks of the VMware, Inc.
GraphOn and GO-Global are registered trademarks and the GO logo is a trademark of GraphOn Corporation.
The Firefox logo is a registered trademark of Mozilla Foundation or Mozilla Corporation.
Adobe and Adobe Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the
United States and/or other countries.
Other product names mentioned herein are used for identication purposes only and may be trademarks and/or
registered trademarks of their respective companies.

ii
About This User’s Manual
This manual provides the basic information on how to manage ViewSonic thin clients with the ViewSonic Device
Manager console.
Manual Structure and Subjects
Chapter Subject
1 Provides an overview of the ViewSonic Device Manager console.
2Gives detailed instructions on how to install and upgrade ViewSonic Device
Manager.
3 Provides instructions on how to manage clients with ViewSonic Device Manager.
4Provides basic instructions on client conguration.
Notes, Tips, and Warnings
Throughout this manual, the notes, tips, and warnings in the following formats are used to provide important
information, useful advice, and prevent injuries to you, damage to your devices, or loss of data on your system.
NOTE
• A note provides important information for a specic situation.
TIP
• A tip gives a piece of useful advice to perform a task more eciently.
WARNING
• A warning provides crucial information that must be followed to prevent injuries to
you, damage to your devices, or loss of data on your system.
Style Conventions
The following styles are used throughout this manual while referring to operational items on input devices,
hardware panels, or application interfaces.
Item Style Example
keys on the keyboard bold F11, N, B, S
application windows, menus,
or entry lists
rst letter
capitalized Add window, Firmware list, Client list, Command menu
buttons or tabs on a window,
toolbars, taskbar, or menu bold OK, Next, Start, System tab
options on a window, screen,
list, or menu bold I accept the agreement, Scan by IP Range, Update Firmware, Push Settings
selecting a series of options bold Start > All Programs > ViewSonic > ViewSonic Device
Manager

Table of Contents
Copyright and Trademark Statements i
Limitation of Liability i
Trademark statements i
About This User’s Manual ii
Manual Structure and Subjects ii
Notes, Tips, and Warnings ii
Style Conventions ii
1 Overview 1
1.1 Introduction 2
1.2 Features 2
1.3 Supported Platforms 2
1.4 Supported Endpoint Devices 3
1.5 Minimum System Requirements 3
2 Installing and Upgrading ViewSonic Device Manager 4
2.1 Installing ViewSonic Device Manager 5
2.2 Installing Java Software 8
2.3 Initial Setup 9
2.4 Upgrading ViewSonic Device Manager 10
2.5 Uninstalling ViewSonic Device Manager 11
3 Using ViewSonic Device Manager 12
3.1 ViewSonic Device Manager 13
3.1.1 Interface Overview 13
3.1.2 Available Tasks at a Glance 14
3.2 Establishing a Basic Administration Environment 15
3.2.1 System Tab Overview 15
3.2.2 Available Tasks at a Glance 16
3.2.3 Managing Administrator Accounts 17
3.2.4 Managing Thin Client Firmware Files 18
3.2.5 Managing WES Package Files 21
3.2.6 Managing Client Snapshots 24
3.2.7 Conguring Remote Deployment Settings 26
3.2.8 Selecting the Service IP of ViewSonic Device Manager 28
3.2.9 Conguring the Database Source of ViewSonic Device Manager 28
3.2.10 Selecting the Interface Language of ViewSonic Device Manager 30
3.2.11 Backing Up the Management Database and Client Certicates 30
3.2.12 Managing Database and Certicate Archive Files 31
3.2.13 Restoring a Database and Certicate Archive File 32
3.2.14 Managing P2T License Files 32
3.3 Adding Clients into a Managed Group 34
3.3.1 Scan Tab Overview 34
3.3.2 Available Tasks at a Glance 34
3.3.3 Client Detection and Management 35
3.3.4 Discovering Clients in the Whole Range of a Local Network 36

3.3.5 Discovering Clients in a Specied Range of IP Addresses 37
3.3.6 Creating and Managing an IP Range List 38
3.3.7 Discovering Clients using a Predened IP Range List 39
3.4 Managing All Your Clients 41
3.4.1 Thin Clients Tab Overview 41
3.4.2 Available Tasks at a Glance 42
3.4.3 Creating Client Groups 43
3.4.4 Managing Client Groups 44
3.4.5 Moving Clients to Another Group 45
3.4.6 Deleting Clients from a Group 46
3.4.7 Understanding Client Status Icons 47
3.4.8 Client Settings 48
3.4.9 Creating Setting Prole Groups 50
3.4.10 Managing Setting Prole Groups 51
3.4.11 Creating Client Setting Proles 52
3.4.12 Managing Client Setting Proles 55
3.4.13 Using Individualized Client Settings 58
3.4.14 Using Hybrid Client Settings 59
3.4.15 Pushing Settings to Clients through Your Local Network 61
3.4.16 Pulling Client Settings through Your Local Network 65
3.4.17 Editing or Viewing the Basic Information about a Client 68
3.4.18 Rebooting Clients through Your Local Network 69
3.4.19 Shutting Down Clients through Your Local Network 72
3.4.20 Waking Clients through Your Local Network 75
3.4.21 Updating Client Firmware 78
3.4.22 Installing Software Packages 79
3.4.23 Taking Client Snapshots 80
3.4.24 Restoring Client Snapshots 82
3.4.25 Assisting a Client User Remotely 82
3.4.26 Digging Out Proles, Clients, or Event Logs with Quick Search 84
3.4.27 Digging Out Clients with Filters 85
3.4.28 Managing Your Filters 87
3.5 Viewing and Managing Event Logs 89
3.5.1 Logs Tab Overview 89
3.5.2 Available Tasks at a Glance 89
3.5.3 Viewing Event Logs 90
3.5.4 Exporting Event Logs 91
3.5.5 Emptying Event Logs 91
3.6 Viewing Software Information 93
3.6.1 About Tab Overview 93
3.6.2 Available Tasks at a Glance 93
3.6.3 Viewing Information on ViewSonic Device Manager 94
3.6.4 Viewing ViewSonic Contact Information 94
3.6.5 Viewing ViewSonic Software License Agreement 94
3.7 Accessing ViewSonic Device Manager Remotely with a Web Browser 95
4 Conguring Client Settings 100
4.1 Desktop Virtualization and Client Conguration 101
4.2 Client Settings at a Glance 101
4.3 Editing or Adjusting a Group Conguration 104
4.4 Editing or Adjusting an Individual Conguration 107
4.5 Conguring Client Settings with ViewSonic Client Setup 108
4.6 Certicate Management and Deployment 109

1
Overview
1
This chapter provides an overview of the ViewSonic Device Manager
console.
1.1 Introduction
A brief introduction to ViewSonic Device Manager 2
1.2 Features
The key features of ViewSonic Device Manager 2
1.3 Supported Platforms
Operating systems supported by ViewSonic Device
Manager
2
1.4 Supported Endpoint Devices
Client devices supported by ViewSonic Device Manager 3
1.5 Minimum System Requirements
The minimum system requirements for the installation
and operation of ViewSonic Device Manager
3

Overview
Introduction
2
1.1 Introduction
Desktop virtualization provides a new perspective to reconsider the design and implementation of an IT
infrastructure. In a desktop virtualization infrastructure, a station is no longer a cumbersome desktop, but simply an
endpoint device for users to access delivery services from the server(s).
With the introduction of the desktop virtualization technologies, you can considerably benet from:
• On-demand application / desktop access
• Centralized management of work environments
• Drastically reduced endpoint software/hardware issues
• Simplied system maintenance
• Improved system security
• More scalability with low-cost endpoint devices
But still you need a powerful software for managing a large number of endpoint devices in a desktop virtualization
infrastructure. The ViewSonic Device Manager console is designed to ll the need. It enables you to remotely deploy,
manage, update clients, and assist users from a single computer. You can manage and update clients simply and
quickly in groups with a exible and secure mechanism. Additionally, you can remotely assist users in resolving
problems or conguring local settings.
1.2 Features
The key features of ViewSonic Device Manager are:
• Pushing custom settings to a large number of clients
• Updating rmware and installing software packages for clients
• Taking client snapshots for quick system backup and recovery
• Rebooting, powering o, and waking clients through the local network
• Helping users to troubleshoot problems remotely
• Identifying clients and managing IT assets with automatically-captured client information
1.3 Supported Platforms
ViewSonic Device Manager supports the following operating systems:
• Windows 7 / Vista / XP
• Windows Server 2003 / 2008 / 2008 R2

Overview
Supported Endpoint Devices
3
1.4 Supported Endpoint Devices
ViewSonic Device Manager supports the following ViewSonic client family:
x86 based
• SC-T45
ARM based
• SC-T35
NOTE
• The above supported client list is not exhausted. Newly developed models may be
included in the future.
1.5 Minimum System Requirements
The minimum system requirements for the installation and operation of ViewSonic Device Manager are as follows:
• Pentium 4, 1.0 GHz processor or the equivalent
• 512 MB of free system memory
• 2 GB of free disk space (20 GB is recommended)
• 10/100 Mb Ethernet network adapter / network interface card
• Java software or Java Runtime Environment (for the Shadow feature, see page 82)

4
Installing and Upgrading ViewSonic Device Manager
2
This chapter gives detailed instructions on how to install and
upgrade your ViewSonic Device Manager.
2.1 Installing ViewSonic Device Manager
The installation of ViewSonic Device Manager 5
2.2 Installing Java Software
The installation of Java Software or Java Runtime
Environment
8
2.3 Initial Setup
The initial setup of ViewSonic Device Manager 9
2.4 Upgrading ViewSonic Device Manager
The upgrade of ViewSonic Device Manager 10
2.5 Uninstalling ViewSonic Device Manager
The uninstallation of ViewSonic Device Manager 11

Installing and Upgrading ViewSonic Device Manager
Installing ViewSonic Device Manager
5
2.1 Installing ViewSonic Device Manager
To install ViewSonic Device Manager on your computer, please follow the steps below:
NOTE
• Before proceeding, ensure that:
Your operating system is supported (see section 1.3 on page 2)
Your computer meets system requirements (see section 1.5 on page 3)
• To install a newer version of ViewSonic Device Manager, it’s recommended
to install it directly without uninstalling the current ViewSonic Device Manager.
For more information on how to upgrade your ViewSonic Device Manager, please
refer to section“2.4 Upgrading ViewSonic Device Manager” on page 10.
1. Insert the accompanying Documentation and Utility CD / DVD into your CD / DVD drive.
2. Double click the CD / DVD drive to open the CD / DVD folder, and then click Conguration Tools to locate
the installation program for ViewSonic Device Manager.
3. Double click vdm-setup-x.yz_VSCE-ENUS.exe to launch the installation program.
4. The Setup Wizard appears.
5. Click Next to continue.

Installing and Upgrading ViewSonic Device Manager
Installing ViewSonic Device Manager
6
6. A message appears prompting you to restart for the installation of a prerequisite program.
Click to check Yes, restart the computer now, and then click Finish.
7. After restart, the window appears again with the License Agreement. Read the agreement,
click to check I accept the agreement, and then click Next to continue.
8. Use the default installation directory or click Browse to locate the desired one, and then
click Next to continue.

Installing and Upgrading ViewSonic Device Manager
Installing ViewSonic Device Manager
7
9. Use the default Start menu folder or type to create a new folder for the shortcuts of programs.
Or, click Browse to choose an existing folder.
10. Click to check/uncheck Create a Desktop icon, and then click Next to continue.
11. Change the default database password for the superuser or use the default. After completion,
click Next to continue.

Installing and Upgrading ViewSonic Device Manager
Installing Java Software
8
NOTE
• A superuser is a user who has full access to the database of ViewSonic Device
Manager.
12. Click Install to start installing ViewSonic Device Manager on your computer.
13. After completion, click Finish to exit.
2.2 Installing Java Software
To access full functionality of ViewSonic Device Manager, you need to install the Java software, which is free and
downloadable from Java’s ocial website at java.com. Please visit the website for detailed instructions on how to
choose an appropriate version and install the software.
NOTE
• The Java software or Java Runtime Environment is required for the Shadow feature
of ViewSonic Device Manager. This feature enables you to remotely assist a client
user. For detailed instructions, please refer to section“3.4.25 Assisting a Client User
Remotely” on page 82.

Installing and Upgrading ViewSonic Device Manager
Initial Setup
9
2.3 Initial Setup
When launching ViewSonic Device Manager for the rst time, you need to complete the initial setup. Follow the
instructions below to complete the required conguration:
1. Click Start > All Programs > ViewSonic > ViewSonic Device Manager to open the console.
NOTE
• This step may vary if you choose not to use the default Start menu folder for placing
console shortcuts during the installation of ViewSonic Device Manager.
2. A window appears prompting you to choose the service IP address and create an administrator account.
Click the drop-down menu to select the desired IP address from the list of available IP addresses, type the
desired account name and password, and then click Save to continue.
NOTE
• It’s strongly recommended to use a xed IP address as the service IP of
ViewSonic Device Manager. The change of the service IP may make all the managed
clients become unmanageable.
3. The Login screen appears prompting you to sign in to ViewSonic Device Manager with your credentials
(account name and password).

Installing and Upgrading ViewSonic Device Manager
Upgrading ViewSonic Device Manager
10
4. The management interface of ViewSonic Device Manager appears.
NOTE
• In next chapter, we will describe the functionality and use of ViewSonic Device
Manager in details.
2.4 Upgrading ViewSonic Device Manager
To upgrade your ViewSonic Device Manager to a newer version, you can just install the new program without
uninstalling the old one. For information on how to install ViewSonic Device Manager, please refer to section “2.1
Installing ViewSonic Device Manager” on page 5.
NOTE
• It’s recommended to upgrade your ViewSonic Device Manager without uninstalling
the old version. If you uninstall the current ViewSonic Device Manager on a
computer,
all your settings and client CA (Certicate Authority) les will be removed.
With a newly installed ViewSonic Device Manager, this computer will fail to manage
clients which are originally under its management, and those clients will
become unmanageable.
ViewSonic Device Manager

Installing and Upgrading ViewSonic Device Manager
Uninstalling ViewSonic Device Manager
11
2.5 Uninstalling ViewSonic Device Manager
To uninstall your ViewSonic Device Manager on a computer, please do the following:
NOTE
• To upgrade your ViewSonic Device Manager, it’s recommended not to uninstall
the current ViewSonic Device Manager. For more information, please refer to
section “2.4 Upgrading ViewSonic Device Manager” on page 10.
• Ensure that you have backed up important data on ViewSonic Device Manager
before proceeding.
1. Click Start > All Programs > ViewSonic > Uninstall ViewSonic Device Manager.
NOTE
• This step may vary if you choose not to use the default Start menu folder for placing
console shortcuts during the installation of ViewSonic Device Manager.
2. Follow the on-screen instructions to complete the uninstallation.

12
Using ViewSonic Device Manager
3
This chapter provides instructions on how to manage clients with
ViewSonic Device Manager.
3.1 ViewSonic Device Manager
Interface overview 13
3.2 Establishing a Basic Administration Environment
System tab overview
Available tasks at a glance
15
16
3.3 Adding Clients into a Managed Group
Scan tab overview
Available tasks at a glance
34
34
3.4 Managing All Your Clients
Thin Clients tab overview
Available tasks at a glance
41
42
3.5 Viewing and Managing Event Logs
Logs tab overview
Available tasks at a glance
89
89
3.6 Viewing Software Information
About tab overview
Available tasks at a glance
93
93
3.7 Accessing ViewSonic Device Manager Remotely
with a Web Browser
How to access ViewSonic Device Manager anywhere any
device with a Web browser
95

Using ViewSonic Device Manager
ViewSonic Device Manager
13
3.1 ViewSonic Device Manager
ViewSonic Device Manager enables you to remotely deploy, manage, update clients, and assist users from a single
computer. You can manage clients simply and quickly in groups with a exible and secure mechanism. Additionally,
you can remotely assist users in resolving problems or conguring local settings.
3.1.1 Interface Overview
To access ViewSonic Device Manager, please do the following:
1. Click Start > All Programs > ViewSonic > ViewSonic Device Manager.
2. Type your credentials, and then press Enter or click Login. The ViewSonic Device Manager window appears.
Interface Elements
No. Name Description
1 Thin Clients tab Click to access client management.
2 Scan tab Click to look for unmanaged thin clients over your local network.
3 System tab Click to establish and congure the basic administration environment.
4 Logs tab Click to view event logs.
5 About tab Click to view information about ViewSonic Device Manager.
6 Logout button Click to log out from ViewSonic Device Manager.
7 Management / Information Area Select to perform desired tasks, congure desired settings, or view
related information available under a selected tab.
8 Navigation Area Click to select a specic item, option, or task under a tab.
9 Message Area Click to view messages about management activities.
Interface Overview
234 5
1
7
6
8
9

Using ViewSonic Device Manager
ViewSonic Device Manager
14
3.1.2 Available Tasks at a Glance
The following table shows functionality provided in each tab. For more details, please refer to the corresponding
section as shown below:
Tab Function List Section Page
System
• creating an administrator account
• managing thin client rmware les
• managing WES package les
• managing client snapshots
• conguring remote deployment settings
• conguring settings for ViewSonic Device
Manager
• backing up the management database and
client certicates
• managing database and certicate
archive les
• restoring management database and
client certicates
• managing P2T license les
3.2
Establishing a Basic Administration Environment 15
Scan
• looking for clients in the whole range
of a local network
• looking for clients in a specied range
of IP addresses
• looking for clients with predened
IP range lists
3.3
Adding Clients into a Managed Group 34
Thin Clients
• creating group conguration for clients
• using individualized conguration for clients
• using hybrid conguration for clients
• pushing settings to clients
• pulling settings from clients
• rebooting clients remotely
• shutting down clients remotely
• waking clients remotely
• monitoring the use of clients
• controlling clients remotely
• digging out proles/clients with Quick Search
• digging out clients with lters
3.4
Managing All Your Clients 41
Logs
• viewing event logs
• exporting event logs
• emptying event logs
3.5
Viewing and Managing Event Logs 89
About
• viewing information on ViewSonic Device
Manager
• viewing ViewSonic contact information
• viewing software license agreement
3.6
Viewing Software Information 93

Using ViewSonic Device Manager
Establishing a Basic Administration Environment
15
3.2 Establishing a Basic Administration Environment
3.2.1 System Tab Overview
System tab enables you to establish a basic administration environment. To access the functionality of System tab,
click the tab on ViewSonic Device Manager.
Interface Elements
No. Name Description
1 Navigation Area Click to access the desired setting item.
2 Management Area Select to perform desired tasks, congure desired settings, or view related
information available under a selected item.
System Tab Overview
1
2