Viking SO-24A User manual

PRODUCT MANUAL
Designed, Manufactured and Supported in the USA
COMMUNICATION & SECURITY SOLUTIONS
Add Silent Observation to Most
Phone Systems
Features
The SO-24A allows supervisors to silently monitor
employee phones without disrupting the activity at
their workstation. The information gathered may
be used for quality purposes, to train, motivate
even assist customer service and telemarketing
representatives.
A supervisor may enter the conversation by dialing
a “Q.” A cassette recorder output permits auto-
matic or manual recording of conversations (see
page 6, Operation sections Dand E).
The SO-24A features improved audio and can now
be easily expanded to 240 stations by installing ad-
ditional 24 line units. The SO-24A can be pro-
grammed with a 2, 3 or 4 digit dial up code to
match station extension numbers (see page 6, Op-
eration section B).
• 24 station capacity can be expanded to 240
stations at any time
• Compatible with analog PABX/KSU stations
• Configurable for digital phones (requires the
SO-24 AK and a dedicated pair of wires be-
tween the handset and the SO-24A)
• Monitor stations from an unused phone system
line input or to a dedicated single line phone
• Add remote observing with a RAD-AMP Re-
mote Access Device
• Built-in talk assist (dial Q)
• Dial up code can be programmed to match
the phone system’s station or extension
numbers
• Cassette recorder output with automatic or
touch tone control (see page 6, Operation sec-
tions D & E)
• Automatic gain control equalizes in and out-
bound conversation levels
• Call progress tones for observing supervisor
• Telemarketing Centers
• Direct Sales Outlets
• Travel Agencies
• Customer Service Departments
• Airline Employment Services
• Collection Agencies
• Credit Bureaus
• Insurance Companies
Power: 120V AC/13.8V AC 1.25A, UL listed
adapter provided
Dimensions: 210mm x 159mm x 45mm (8.25” x
6.25” x 1.75”)
Shipping Weight: 1.36 kg (3 lbs)
Environmental: 0° C to 32° C (32° F to 90° F) with
5% to 95% non-condensing humidity
Talk Battery: 40V DC
Connections: (1) RJ21X, (1) 3.5mm (1/8”) audio
jack and cable, (1) 2.5mm (3/32”) control jack and
cable, (2) RJ-14 type multi- module interconnect
and interconnect cord
SO-24A
Service
Observation Unit
July 28, 2014
Applications
Specifications
www.vikingelectronics.com
Information: [phone]
VIKING

Wiring
Punch Down Terminal
Block with Split Center
(not included)
Emerson # 66M1-50
Siemon # 66M150
Suttle # SE-66M1-50-C5
To 24 Monitored
Stations or Phones
C.O.
Lines
RJ21X Male Jack
(not included)
MODEL SO-24A
VIKING©
24 LINE
SERVICE OBSERVING UNIT
VIKING
ELECTRONICS
HUDSON, WI 54016
POWER
13.8 VAC
STATUS LED
1 2 3
OFF
MASTER
PROGRAM
RECORD CONTROL
RJ21X
LINE / STATION CONNECTIONS
TAPE RECORDER
CONNECTIONS
MULTI-UNIT
COMMUNICATIONS
ON
OFF
INPUT OUTPUT
RECORD
CONTROL
OUT
AUDIO
OUT
OR
24 Analog
PABX/KSU
Stations
Punch down the SO-24A in
parallel with up to 24 analog
lines or stations.
Bridge Clip the
First 24 Pairs
13.8V AC
Adapter
(included)
120V AC
Unused
PABX/KSU
Trunk Port
Observing
Phone
Observing
Station
Row 1
Lines In
1T
1R
2T
2R
3T
3R
4T
4R
5T
5R
6T
6R
7T
7R
8T
8R
9T
9R
10T
10R
11T
11R
12T
12R
13T
13R
14T
14R
15T
15R
16T
16R
17T
17R
18T
18R
19T
19R
20T
20R
21T
21R
22T
22R
23T
23R
24T
24R
Row 2
Unused
Row 3
SO-24A
W/BL
BL/W
W/O
O/W
W/G
G/W
W/BN
BN/W
W/S
S/W
R/BL
BL/R
R/O
O/R
R/G
G/R
R/BN
BN/R
R/S
S/R
BK/BL
BL/BK
BK/O
O/BK
BK/GN
GN/BK
BK/BN
BN/BK
BK/S
S/BK
Y/BL
BL/Y
Y/O
O/Y
Y/G
G/Y
Y/BN
BN/Y
Y/S
S/Y
V/BL
BL/V
V/O
O/V
V/G
G/V
V/BN
BN/V
V/S
S/V
Row 4
To Phones
1T
1R
2T
2R
3T
3R
4T
4R
5T
5R
6T
6R
7T
7R
8T
8R
9T
9R
10T
10R
11T
11R
12T
12R
13T
13R
14T
14R
15T
15R
16T
16R
17T
17R
18T
18R
19T
19R
20T
20R
21T
21R
22T
22R
23T
23R
24T
24R
25T
25R
Factory
Default
2-Digit
Dial Up Code
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
User
Programmable
2, 3, or 4 Digit
Dial Up Code*
Memory
Location:
#01
#02
#03
#04
#05
#06
#07
#08
#09
#10
#11
#12
#13
#14
#15
#16
#17
#18
#19
#20
#21
#22
#23
#24
Remote
Observing
OR
Bridge Clip the
First 24 Pairs
RAD-AMP
DOD# 415
2
A. Single Module Wiring
IMPORTANT: Electronic
devices are susceptible to
lightning and power station
electrical surges from both
the AC outlet and the tele-
phone line. It is recom-
mended that a surge
protector be installed to pro-
tect against such surges.
*Note: When using multiple
units, see DOD# 943 for a
programming chart to man-
age dial up codes for up to
10 units.

3
MODEL SO-24A
VIKING©
24 LINE
SERVICE OBSERVING UNIT
VIKING
ELECTRONICS
HUDSON, WI 54016
POWER
13.8 VAC
STATUS LED
1 2 3
OFF
MASTER
PROGRAM
RECORD CONTROL
RJ21X
LINE / STATION CONNECTIONS
TAPE RECORDER
CONNECTIONS
MULTI-UNIT
COMMUNICATIONS
ON
OFF
INPUT OUTPUT
RECORD
CONTROL
OUT
AUDIO
OUT
MODEL SO-24A
VIKING©
24 LINE
SERVICE OBSERVING UNIT
VIKING
ELECTRONICS
HUDSON, WI 54016
POWER
13.8 VAC
STATUS LED
1 2 3
OFF
MASTER
PROGRAM
RECORD CONTROL
RJ21X
LINE / STATION CONNECTIONS
TAPE RECORDER
CONNECTIONS
MULTI-UNIT
COMMUNICATIONS
ON
OFF
INPUT OUTPUT
RECORD
CONTROL
OUT
AUDIO
OUT
Emerson # 66M1-50
Siemon # 66M150
Suttle # SE-66M1-50-C5
To 24 Monitored
Stations or Phones
C.O. Lines
RJ21X Male Jack
(not included)
or
24 Analog
PABX/KSU
Stations
13.8V AC
Adapter
(included)
Digital Recorder (not included)
Installed on Master Only
(3/32" cable included)
(1/8" cable included)
Unused
PABX/KSU
Trunk Port
Observing
Phone
13.8V AC
Adapter
(included)
RJ21X Male Jack
(not included)
Add up to 8 more SO-24A modules
for a total of 240 stations.
Master Module
ON
OFF 1
ON
OFF 1
DIP Switch 1
must be ON
Master Module
DIP Switch 1
must be OFF
Slave Module
RAD-AMP
Remote Access Device
(DOD# 415)
Remote
Observing
Bridge Clip the 24 Pairs
Bridge Clip the First 24 Pairs
or
Punch Down Terminal
Block with Split Center
(not included)
Emerson # 66M1-50
Siemon # 66M150
Suttle # SE-66M1-50-C5
C.O. Lines
24 Analog
PABX/KSU
Stations
Punch Down Terminal
Block with Split Center
(not included)
or
To 24 Monitored
Stations or Phones
AMPLIFIED REMOTE ACCESS DEVICE
VIKING©
MODEL RAD-AMP
LINE IN LINE OUT
OFF ON
Pins 25 & 50
Tip (V/S) and
Ring (S/V)
Pins 25 & 50 not used
on Slave modules
Note: Connect OUTPUT
ports on slave modules to the
INPUT ports of the superced-
ing SO-24A’s, continuing from
module to module to the
Master module using the
supplied modular cords.
Slave Module
IMPORTANT: Each slave module MUST be
programmed with its own unique set of dial up codes.
B. Multi-Module Wiring

Switch Position Description
1 ON Master
1 OFF Slave
2 ON Program Mode
2 OFF Normal Operation
3ONRecord control automatic
3 OFF Dial “9” to record
4
Definitions
“66” Punchdown Terminal Block: A connection peripheral used to interface telephone lines easily.
Analog Communication: The type of communication in which a standard residential type phone may be used. The
SO-24A can monitor any analog communication path that is compatible with standard analog telecom equipment.
Dial Up Code: The 2, 3 or 4 digit Touch Tone code dialed from the observing phone to listen to a specific analog
station or line.
Digital Communication: The type of communication used on digital phone systems in which proprietary phones
must be used. The SO-24A can monitor certain digital systems. This requires the SO-24 AK and a dedicated pair
of wires between each phone and the SO-24A. The audio must be taken from the digital phone’s receiver (earpiece)
for each of the stations to be observed, following the wiring table shown in Wiring section A. Note: When using the
“Talk Assist” feature with the SO-24 AK, the outside party will not hear the supervisor, ONLY the inside agent will hear
the supervisor. For more information on Digital System Interfaces, see DOD# 819.
Master Module: The primary SO-24A module in a multi-unit configuration (DIP switch 1 ON) or the only module in a
single-module system.
Slave Module(s): Any module(s) in addition to the Master module, used to increase capacity (DIP switch 1 OFF).
Installation
A SO-24A system consists of at least one Master SO-24A module, and as many as nine (9) Slave modules. Multiple
SO-24A modules are interconnected from module to module, using the supplied modular cords, daisy-chaining the
modules from INPUT to OUTPUT. If more than one SO-24A module is being installed, it will be necessary to set DIP
switch 1 to OFF on each slave module. The observing phone and optional tape recorder must be connected to the
Master module.
MODEL SO-24A
VIKING©
24 LINE
SERVICE OBSERVING UNIT
VIKING
ELECTRONICS
HUDSON, WI 54016
POWER
13.8 VAC
STATUS LED
1 2 3
OFF
MASTER
PROGRAM
RECORD CONTROL
RJ21X
LINE / STATION CONNECTIONS
TAPE RECORDER
CONNECTIONS
MULTI-UNIT
COMMUNICATIONS
ON
OFF
INPUT OUTPUT
RECORD
CONTROL
OUT
AUDIO
OUT
Status LED RJ21X
Remote Controlled
Digital Recorder
(not included) Record Control Output
(3/32" cable included)
Audio Output
(1/8" cable included)
Talk Assist
Volume Control
Min Max
Observe
Volume Control
Min Max
Master
Slave
1
Programming
A. DIP Switch Settings
MODEL SO-24A
VIKING©
24 LINE
SERVICE OBSERVING UNIT
VIKING
ELECTRONICS
HUDSON, WI 54016
POWER
13.8 VAC
STATUS LED
1 2 3
OFF
MASTER
PROGRAM
RECORD CONTROL
RJ21X
LINE / STATION CONNECTIONS
TAPE RECORDER
CONNECTIONS
MULTI-UNIT
COMMUNICATIONS
ON
OFF
INPUT OUTPUT
RECORD
CONTROL
OUT
AUDIO
OUT
ON
OFF
1 2 3
Important: Set DIP switches before powering up the unit(s).

From the observing port, any of the stations can be accessed by dialing a programmable 2, 3 or 4 digit Touch Tone
dial up code. Stations being observed are unaware that they are being monitored. Automatic gain control equalizes
in and outbound conversation levels. If assistance is required, the observer can quickly enter the conversation by di-
aling a Touch Tone “Q.” An audio out jack provides a microphone level signal for a tape recorder while the record
control jack provides remote operation of the tape recorder on command. Additional SO-24A’s may be used to
add 24 additional stations or lines at a time. A multi-module configuration of SO-24A’s is capable of supporting
240 lines or stations.
The dial up codes are factory set to two digits (01-24). Each SO-24A in a multi-module configuration needs to be
programmed with the same number of digits for all dial up codes. To program the number of digits, use the chart
below:
C. Setting the Number of Digits (for Dial Up Codes)
5
B. Accessing the Programming Mode
Step 1. Set DIP switch 2 to ON for the module being programmed..
Step 2. Come off-hook on the observing phone and dial a Q.
Step 3. Two beeps will be heard. (Modules not being programmed - status LED’s will turn off)
Step 4. When finished programming, hang-up and set DIP switch 2 to OFF.
Note: For multi-module systems, program each module separately. The status LED for the module being pro-
grammed will remain lit, while all other module’s LEDs will turn off.
To Program... Step 1: Step 2:
... two digit dial up codes Access Programming as shown in section BEnter digits: 2 # 00
... three digit dial up codes Access Programming as shown in section BEnter digits: 3 # 00
... four digit dial up codes Access Programming as shown in section BEnter digits: 4 # 00
Important: All SO-24A’s in a system MUST be programmed with the same number of dial up code digits.
The SO-24A is factory set with the dial up codes for locations 1-24 factory set to 01-24. The dial up codes may
be programmed to match the extension number of the line/station being observed or any other numbering scheme
as long as all access codes are the same length (see section C). Important: Each module must to be pro-
grammed with its own unique set of dial up codes. Note: When using multiple units, see DOD# 943 for a pro-
gramming chart to manage dial up codes for up to 10 units.
D. Dial Up Codes
To Program... Step 1: Step 2: Step 3:
...dial up code 231 for
location 03
Access Programming as
shown in section B
Select 3-digit dial up codes as
shown in Programming section CEnter: 231 #03
...dial up code 15 for
location 15
Access Programming as
shown in section B
Select 2-digit dial up codes as
shown in Programming section CEnter: 15 #15
...dial up code 2714 for
location 14
Access Programming as
shown in section B
Select 4-digit dial up codes as
shown in Programming section CEnter: 2714 #14
The talk assist feature can be activated any time a location is being observed and a “Q” is dialed at the observing
phone. To prevent accidental talk assist, the feature may be disabled by entering Q0while in the programming
mode (see section B). Enter Q1to enable talk assist.
E. Talk Assist
Description Enter Digits + Location
To set dial up codes to two digits (factory setting) ......................................................... 2 #00
To set dial up codes to three digits ................................................................................. 3 #00
To set dial up codes to four digits ................................................................................... 4 #00
To program dial up codes .............................................................................................. 2-4 digits #01-#24
To enable talk assist option (factory setting) .................................................................. Q1
To disable talk assist ...................................................................................................... Q0
To set all programming features and dial up codes to factory settings ..................... ###
To activate the digital recorder automatically when a station is being observed ........... set DIP switch 3 to ON
F. Quick Programming Guide
Operation

The SO-24A provides balanced 40V talk battery with dial tone on the observing wire pair. A manager or training
supervisor may access the SO-24A observing port dial tone from an unused trunk input on any PABX/KSU or via
a dedicated Touch Tone phone. The SO-24A may also be remotely accessed through the RAD-AMP Remote Ac-
cess Devices, for more information on the RAD-AMP, see DOD# 415.
A. Accessing the SO-24A
Once the observing port is accessed, dial any of the twenty-four to two hundred forty lines or stations by dialing
the two, three or four digit dial up code programmed to that station (see Installation chart). Nothing can be heard
by the station being observed. Another station may be selected by dialing a “#” followed by another two, three or
four digit dial up code. You may also hang up and then re-access the observing port to dial another dial up code.
B. Selecting a Line or Station
Though the SO-24A monitors silently, a manager may enter the conversation to provide assistance at any time
by dialing a “Q.” To prevent accidental interruptions, this feature may be disabled (see Programming section E).
C. Talk Assist
A remotely controllable digital recorder may be started and stopped when interfaced with the SO-24A using the
provided cables (see Installation). To start the recorder, dial a Touch Tone “9.” To stop the recorder, dial a Touch
Tone “#” or hang up.
D. Manually Controlled Digital Recording
6
Applications
Set DIP switch 3to ON (see Programming section A) and all monitored conversations will be recorded. If a multi-
module system (Master and Slaves) is installed, set DIP switch 3on all modules to ON.
E. Automatic Tape Recording
The status LED will turn off when a Touch Tone is present from the observing phone, and will wink once per second
while observing a station.
F. Status LED
Description Enter Digits
To select another line or station ........................................................................................... # + new dial up code
To join conversation using talk assist feature ....................................................................... Q
To manually start recorder .................................................................................................... 9
To stop recorder ................................................................................................................... # or hang up
To discontinue observing ..................................................................................................... Hang up
G. Quick Operation Guide
The SO-24A may be used remotely by adding the RAD-AMP to the monitoring output. Important: When using
this combination, the SO-24A dial up codes can NOT begin with the number 7. This is because “#7” is the hang-
up command for the RAD-AMP.
A. Remote Observing
MODEL SO-24A
VIKING©
24 LINE
SERVICE OBSERVING UNIT
VIKING
ELECTRONICS
HUDSON, WI 54016
POWER
13.8 VAC
STATUS LED
1 2 3
OFF
MASTER
PROGRAM
RECORD CONTROL
RJ21X
LINE / STATION CONNECTIONS
TAPE RECORDER
CONNECTIONS
MULTI-UNIT
COMMUNICATIONS
ON
OFF
INPUT OUTPUT
RECORD
CONTROL
OUT
AUDIO
OUT
RJ21X Male Jack
(not included)
13.8V AC
Adapter
(included)
RAD-AMP Remote
Access Device
Remote
Observing
Phone
C.O.
Line
LINE OUT USEONLY LISTED
CLASS2 POWER
SOURCE12V DC
500mAMAXIMUM
LINE IN
REMOTE
SWITCH
Emerson # 66M1-50
Siemon # 66M150
Suttle # SE-66M1-50-C5
To 24 Monitored
Stations or Phones
C.O. Lines
or
24 Analog
PABX/KSU
Stations
Bridge Clip the First 24 Pairs
Punch Down Terminal
Block with Split Center
(not included)
Pins 25 & 50 Tip (V/S)
and Ring (S/V)

B. Multiple Supervisors
7
MODEL SO-24A
VIKING©
24 LINE
SERVICE OBSERVING UNIT
VIKING
ELECTRONICS
HUDSON, WI 54016
POWER
13.8 VAC
STATUS LED
1 2 3
OFF
MASTER
PROGRAM
RECORD CONTROL
RJ21X
LINE / STATION CONNECTIONS
TAPE RECORDER
CONNECTIONS
MULTI-UNIT
COMMUNICATIONS
ON
OFF
INPUT OUTPUT
RECORD
CONTROL
OUT
AUDIO
OUT
MODEL SO-24A
VIKING©
24 LINE
SERVICE OBSERVING UNIT
VIKING
ELECTRONICS
HUDSON, WI 54016
POWER
13.8 VAC
STATUS LED
1 2 3
OFF
MASTER
PROGRAM
RECORD CONTROL
RJ21X
LINE / STATION CONNECTIONS
TAPE RECORDER
CONNECTIONS
MULTI-UNIT
COMMUNICATIONS
ON
OFF
INPUT OUTPUT
RECORD
CONTROL
OUT
AUDIO
OUT
Emerson # 66M1-50
Siemon # 66M150
Suttle # SE-66M1-50-C5
C.O. Lines
RJ21X Male Jack
(not included)
or
24 Analog
PABX/KSU
Stations
Supervisor 1 Module
Bridge Clip the
First 24 Pairs Only
Punch Down Terminal
Block with Split Center
(not included)
13.8V AC
Adapter
(included)
Supervisor 2 Module
13.8V AC
Adapter
(included)
RJ21X Male Jack
(not included)
To 24 Monitored
Stations or Phones
RAD-AMP
Remote Access Device
or
Unused PABX/KSU
Trunk Port
Observing Phone
RAD-AMP
Remote Access Device
or
Observing
Station
Remote
Observing
AMPLIFIED REMOTE ACCESS DEVICE
VIKING©
MODEL RAD-AMP
LINE IN LINE OUT
OFF ON
Remote
Observing
AMPLIFIED REMOTE ACCESS DEVICE
VIKING©
MODEL RAD-AMP
LINE IN LINE OUT
OFF ON
To
Supervisor 1
Pins 25 & 50
Tip (V/S) and
Ring (S/V)
To
Supervisor 2
Pins 25 & 50
Tip (V/S) and
Ring (S/V)
Observing Phone
Unused PABX/KSU
Trunk Port
Observing
Station

Printed in the U.S.A.
IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT: VIKING TECHNICAL SUPPORT AT [phone]
Our Technical Support Department is available for assistance Monday 8am - 4pm and Tuesday through Friday 8am - 5pm central time. So that we can give you better service, before you call please:
1. Know the model number, the serial number and what software version you have (see serial label).
2. Have your Technical Practice in front of you.
3. It is best if you are on site.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number. The customer MUST have a complete description of the problem,
with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static sensitive equipment such as a circuit board should be in an anti-static bag,
sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALL parts of the equipment. C.O.D. or
freight collect shipments cannot be accepted. Ship cartons prepaid to: Viking Electronics, 1531 Industrial Street, Hudson, WI 54016
3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4. RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):
1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input and troubleshooting, a Return Authorization (R.A.) number will be issued.
This number is valid for fourteen (14) calendar days from the date of issue.
3. After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your distributor will then replace the Viking product using the same R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't followed the steps listed in 1, 2 and 3, be aware that you will have to
pay a restocking charge.
DOD# 690
ZF301640 Rev C
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates
and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued
to incorporate such changes.
Warranty
Product Support: [phone]
8
TWO YEAR LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from the date of
purchase from any authorized Viking distributor. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a
Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage
caused by use of the product by the purchaser or others. This warranty does not cover non-EWP products that have been exposed to wet or corrosive environments.
This warranty does not cover stainless steel surfaces that have not been properly maintained.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS
ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER
PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PROD-
UCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT
LIABILITY) OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT
VIKING'S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF
WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY
OTHER PROVISION AND EACH PROVISION IS A SEPARABLEAND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED
AS SUCH.
If trouble is experienced with the SO-24A, for repair or warranty information, please
contact:
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016 [phone]
If the equipment is causing harm to the telephone network, the telephone company
may request that you disconnect the equipment until the problem is resolved.
Connection to Party Line Service is subject to State Tariffs. Contact the state public
utility commission, public service commission or corporation commission for informa-
tion.
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST
CALLS TO EMERGENCY NUMBERS:
Remain on the line and briefly explain to the dispatcher the reason for the call. Perform
such activities in the off-peak hours, such as early morning or late evenings.
It is recommended that the customer install an AC surge arrester in the AC outlet to
which this device is connected. This is to avoid damaging the equipment caused by
local lightning strikes and other electrical surges.
PART 15 LIMITATIONS
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can radiate radio fre-
quency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at his own expense.
FCC REQUIREMENTS
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the
ACTA. On the side of this equipment is a label that contains, among other information, a
product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be pro-
vided to the telephone company.
The REN is used to determine the number of devices that may be connected to a telephone
line. Excessive REN's on a telephone line may result in the devices not ringing in response
to an incoming call. In most but not all areas, the sum of the REN's should not exceed five
(5.0) To be certain of the number of devices that may be connected to a line, as determined
by the total REN's, contact the local telephone company. For products approved after July
23, 2001, the REN for this product is part of the product identifier that has the format
US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point
(e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.
The plug used to connect this equipment to the premises wiring and telephone network must
comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. If your
home has specially wired alarm equipment connected to the telephone line, ensure the in-
stallation of this SO-24A does not disable your alarm equipment. If you have questions about
what will disable alarm equipment, consult your telephone company or a qualified installer.
If the SO-24A causes harm to the telephone network, the telephone company will notify you
in advance that temporary discontinuance of service may be required. But if advance notice
isn't practical, the telephone company will notify the customer as soon as possible. Also, you
will be advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or pro-
cedures that could affect the operation of the equipment. If this happens, the telephone com-
pany will provide advance notice in order for you to make the necessary modifications to
maintain uninterrupted service.