ED12DSS User Manual
3
Warranty
LIMITED PRODUCT WARRANTY: All Products manufactured by VINCENT ASSOCIATES®
(MANUFACTURER) are warranted to meet published specifications and to be free of defects in
materials and workmanship as defined in the specifications for 365 days - one year - (WARRANTY
PERIOD) from the date of original shipment of the product. DSS series shutters are additionally
warranted as defined in the DSS SERIES CYCLE WARRANTY CRITERION below.
MANUFACTURER will, at its own option within the WARRANTY PERIOD, repair or replace without
charge any listed item discovered to be defective excepting transportation charges. Burned out or
otherwise damaged actuator coils are not covered under this warranty. Any defective product returned to
the MANUFACTURER must follow the RETURN MATERIAL AUTHORIZATION PROCEDURE as
defined below. This warranty does not extend to cover damage resulting from alteration, misuse,
negligence, abuse, normal wear and tear, or accident. The MANUFACTURER will consider the return
of unused equipment if returned within 30 days from the original date of shipment, subject to a 20%
restocking charge. This offer does not apply to used or damaged equipment. This warranty extends only
to the original purchase and is not available to any third party, including any purchaser assemblies or
other Products of which the goods may become component equipment.
DSS AND ES SERIES CYCLE WARRANTY CRITERION: The DSS10B, DSS20B and DSS25B, are
guaranteed for 2,000,000 operations or one year. DSS35B devices are guaranteed for 5,000,000
operations or one year. ES6 devices are guaranteed for 25,000,000 operations or one year. One
“operation” is considered one opening and one closure of the shutter. DSS and ES Series shutters
(excluding the DSS35B) must be operated with the ED12DSS or VED24 driver. The DSS35B shutter
devices must be operated with the VED24 driver. All DSS and ES Series shutters must be operated
within the defined environmental, electrical and mechanical specifications as listed on the device’s data
sheet. After one year (WARRANTY PERIOD), the cycle warranty is null and void. If returned, the
device must be accompanied by a written statement indicating the approximate number of cycles
contained on the device, include all parameters to which the shutter was operated and follow the
RETURN MATERIAL AUTHORIZATION PROCEDURE as defined below.
RETURN MATERIAL AUTHORIZATION PROCEDURE: MANUFACTURER will only accept
returned Products from customers that have obtained an RMA (Return Material Authorization) number
from the MANUFACTURER. The customer must also include an itemized statement of defect(s). The
Product will then be evaluated per the MANUFACTURER'S standard repair guidelines. Any Product
which has been returned to the MANUFACTURER, but which is found to meet the applicable
specifications and not defective in materials and workmanship shall be subject to the
MANUFACTURER's standard evaluation charge. The MANUFACTURER assumes no liability for
customer returned material.
LIMIT OF LIABILITY: The buyer's exclusive remedy and the limit of MANUFACTURER'S liability
for any loss whatsoever shall not exceed the purchase price paid by the buyer for the goods to which a
claim is made. MANUFACTURER does not give any implied warranties of merchantability, fitness for
a particular purpose, or of any other nature in connection with the sale of any Products.
