Violin Memory 7300 User manual

Violin
MEMORY
Document Number: 535-0158-00 Rev 03
August 2015
7300 Flash Storage Platform
Service Guide

ii 7300 Flash Storage Platform Service Guide 535-0158-00 Rev 03
LEGAL NOTICE
Copyright © 2010-2015 Violin Memory, Inc. All rights reserved.
Violin, Violin Memory and the Violin logo are registered trademarks of Violin. A complete list of Violin’s
trademarks and registered trademarks is available at www.violin-memory.com/company/trademarks/
All other brands, product names, company names, trademarks, and service marks are the properties of their
respective owners.
Violin Memory, Inc.
4555 Great America Parkway
Santa Clara, CA 95054
USA

535-0158-00 Rev 03 7300 Flash Storage Platform Service Guide iii
Table of Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Replacing Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Guidelines for Servicing the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Handling of Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Electrostatic Discharge Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Verification of Replacement Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Monitoring System Status and Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Viewing System LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Using Violin Symphony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Using the Command Line Interface (CLI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Preparing the System for a Replacement Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Removing and Replacing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Replacing a Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Determining if a Fan Requires Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Replacing a Memory Gateway (MG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Automatic and Manual Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Determining if a Memory Gateway Requires Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Replacing the Memory Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Storing the Replacement Memory Gateway Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Recovering the Replacement Memory Gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Replacing a Host Bus Adapter (HBA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Determining if a HBA Requires Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Before Removing the HBA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Removing the HBA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Replacing the HBA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Adding the Replacement HBA Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Replacing a SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Replacing an Array Controller Module (ACM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Determining if a ACM Requires Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Troubleshooting a ACM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Replacing a ACM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
ACM Post-replacement Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Synchronizing ACM Software Versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Power on the Memory Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Replacing a VIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Determining if a VIMM Requires Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Removing VIMM Holddowns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Replacing a vRAID Controller Module (VCM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Determining if a VCM Requires Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Replacing a Power Controller Module (PCM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Determining if a PCM Requires Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Determining if a Power Supply Requires Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

iv 7300 Flash Storage Platform Service Guide 535-0158-00 Rev 03
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

535-0158-00 Rev 03 7300 Flash Storage Platform Service Guide 1
Preface
This guide describes how to safely replace the system modules in the 7300 Flash
Storage Platform.
This preface outlines the organization of this book, describes document
conventions, and provides information about additional resources.
•Intended Audience on page 1
•Security on page 2
•Document Conventions on page 2
•Reference Documents on page 3
•Contacting Violin Memory on page 4
Intended Audience
This guide is intended for Violin Memory qualified service technicians and systems
administrators. Violin Memory assumes that you are experienced in installing and
servicing high-performance storage systems. Contact Violin Memory for training
and certification.
Contact Violin Memory Customer Support for any assistance with servicing this
system. See Contacting Violin Memory on page 4 for contact information.

27300 Flash Storage Platform Service Guide 535-0158-00 Rev 03
What’s New in This Version
You can now upgrade a replacement Memory Gateway (MG) with the same Concerto software
version as the healthy MG by downloading the software from the Violin Customer Support portal
and then running an upgrade script. See Replacing a Memory Gateway (MG) on page 17 for more
information.
Security
Violin Memory, Inc. cannot be responsible for unauthorized use of equipment and will not make
allowance or credit for unauthorized use or access.
Document Conventions
Safety Icons
The table below summarizes warning, caution, and note icons used in this document and includes
sample text.
Safety Icons
Icon Sample Text
WARNING! WARNING! Only authorized, qualified, and trained
personnel should attempt to work on this equipment.
Caution: Caution: Follow the listed safety precautions when
working on the 7300 Flash Storage Platform.
Note: Note: Read through this entire chapter and plan your
installation according to your location before installing
the equipment. The following procedures and the order
in which they appear are general installation guidelines
only.

535-0158-00 Rev 03 7300 Flash Storage Platform Service Guide 3
Typographical Conventions
The following typographic conventions are used in this guide:
Reference Documents
In addition to this guide, the following Violin Memory documents comprise the documentation suite
that will assist you with setting up, using and servicing the 7300 Flash Storage Platform. These
guides are available for download from the Violin Memory Support site at http://www.violin-
memory.com/support/
Format Meaning
Bold User Interface text.
Italic Provides emphasis and identifies variables and
document titles.
Courier Command names, examples, and output.
Courier bold Input you must type exactly as shown.
<Courier italic> Information for which you must supply a value.
[] Optional command parameters are enclosed within
square brackets.
|Separates a set of command choices from which only
one may be chosen.
{} Required command parameters that must be specified
are enclosed within curly brackets.
Typographical Conventions
This document... Provides this information...
Release Notes This document describes the new features, resolved
issues, known limitations and software upgrade
instructions for the current release.
7300 Flash Storage Platform Installation Guide This guide provides instructions for installing the
7300 Flash Storage Platform in an equipment rack
and completing the system setup and configuration.
7300 Flash Storage Platform User’s Guide This guide provides instructions for managing,
monitoring, and maintaining a 7300 Flash Storage
Platform.
Violin Symphony (online help) If the Violin Symphony management tool is installed
on your system, you can also use Violin Symphony
to monitor Violin arrays from a Web browser. See
http://www.violin-memory.com/ for more information.
Reference Documents

47300 Flash Storage Platform Service Guide 535-0158-00 Rev 03
Contacting Violin Memory
To obtain additional information or technical support for Violin Memory products, or to obtain an
RMA number and replacement product, contact us at:
•Phone: 1-855-VIOLIN-5 (1-855-846-5465)
•International: [phone] Extension 3
•Web site: http://www.violin-memory.com/support
•E-mail: [email protected]
When contacting Violin Memory Customer Support, please have the following information available:
•Model and serial number of the system for which you are requesting support
•Software version
•A brief description of the problem
•Output of “show alarms” and “vdiag” commands
Slide Rail Installation Guide This guide provides instructions for installing the
7300 Flash Storage Platform slide rails in an
equipment rack.
Cable Management Installation Guide This guide provides instructions for installing the
cable management arm on a array.
This document... Provides this information...
Reference Documents

535-0158-00 Rev 03 7300 Flash Storage Platform Service Guide 5
Replacing Modules
This section describes how to safely service all system modules in the 7300 Flash
Storage Platform in the following sections:
•Guidelines for Servicing the System on page 6
•Monitoring System Status and Modules on page 9
•Removing and Replacing the Cover on page 12
•Replacing a Fan on page 14
•Replacing a Memory Gateway (MG) on page 17
•Replacing a Host Bus Adapter (HBA) on page 33
•Replacing an Array Controller Module (ACM) on page 44
•Replacing a VIMM on page 55
•Replacing a VIMM on page 55
•Removing VIMM Holddowns on page 60
•Replacing a vRAID Controller Module (VCM) on page 62
•Replacing a Power Controller Module (PCM) on page 69
•Replacing a Power Supply on page 73

67300 Flash Storage Platform Service Guide 535-0158-00 Rev 03
Guidelines for Servicing the System
Follow these guidelines when replacing the modules in a 7300 Flash Storage Platform. All system
modules can be replaced while the system is running.
WARNING! Only authorized, qualified, and trained personnel should attempt to service or
maintain this equipment.
Caution: Read this guideline section before proceeding with any of the service procedures.
Safety Precautions
The following servicing guidelines must be followed when performing maintenance on the 7300
Flash Storage Platform.
•Use caution when replacing the fans. When the system is powered on, the fans are moving
and may cause damage to items that come in contact with the moving parts.
•Use caution when removing and replacing a system module. Contact MUST BE AVOIDED
with other modules and system components within the chassis. To avoid damage to other
modules or components, modules must remain vertical throughout the removal and
replacement process. Failure to observe these precautions creates the potential risk of
damaging the system.
•When using metal tools such as screwdrivers, exercise caution to ensure that they do not
come in contact with any part of the system other than to remove the necessary screws.
Failure to observe these precautions creates the potential risk of creating a short circuit within
the system.
•To avoid any potential damage to the internal modules, only remove the cover to replace a
failed module. Loose metal objects from other sources may fall into the system causing
damage.
•The system is designed to remain at an operational temperature with the top cover removed
while modules are replaced. To keep the system at the appropriate temperature, the fan speed
will increase to high within 30 seconds of removing the cover.
•Remove metal objects, including rings, watches and necklaces before servicing the system.
•Remove loose clothing.
•Hearing and eye protection is advised.
Handling of Replacement Parts
•Keep replacement parts in their ESD bags until ready for installation.
•Move packaging away from the system to avoid contamination.
•Do not touch the gold “fingers” on replacement modules. They can be easily smudged or
damaged if handled.