Violin Memory 6000 Series User manual

Violin
MEMORY
Document Number: 535-0121-00 Rev 05
August 2014
Violin 6000 Series All Flash Array
Service Guide

ii Violin 6000 Series All Flash Array Service Guide 535-0121-00 Rev 05
LEGAL NOTICE
Copyright 2010-2014 Violin Memory, Inc. All rights reserved.
Violin Memory, Violin, vSHARE, vCACHE, Flash Forward, and the Violin logo are trademarks or registered trademarks of
Violin Memory, Inc. (“Violin”) in the United States and other countries.
All other brands, product names, company names, trademarks, and service marks are the properties of their respective
owners.
Licenses of Violin’s software are subject to the terms and conditions set forth in Violin’s End User License Agreement.
Sales of Violin’s hardware are subject to Violin’s Terms and Conditions applicable to sales of hardware.
Violin Memory, Inc.
4555 Great America Parkway
Santa Clara, CA 95054
USA

535-0121-00 Rev 05 Violin 6000 Series All Flash Array Service Guide iii
Table of Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Replacing Flash Array Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Guidelines for Servicing the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Handling of Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Electrostatic Discharge Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Verification of Replacement Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Monitoring System Status and Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Viewing System LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Using the Violin Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Using the Command Line Interface (CLI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Preparing the System for a Replacement Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Removing and Replacing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Replacing a Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Determining if a Fan Requires Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Replacing a Memory Gateway (MG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Determining if a Memory Gateway Requires Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Replacing the Memory Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Replacing and Configuring a Windows Storage Server 2012 Node on the Windows Flash Array . . . . . . . . .26
Replacing a Host Bus Adapter (HBA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Determining if a HBA Requires Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Replacing an Array Controller Module (ACM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Determining if a ACM Requires Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Troubleshooting a ACM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Replacing a ACM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
ACM Post-replacement Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Synchronizing ACM Software Versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Power on the Memory Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Replacing a SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Replacing a VIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Determining if a VIMM Requires Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Removing VIMM Holddowns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Replacing a vRAID Controller Module (VCM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Determining if a VCM Requires Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Replacing a Power Controller Module (PCM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Determining if a PCM Requires Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Determining if a Power Supply Requires Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

535-0121-00 Rev 05 Violin 6000 Series All Flash Array Service Guide 1
Preface
This guide describes how to safely replace the system modules in Violin Memory
All Flash Arrays.
This preface outlines the organization of this book, describes document
conventions, and provides information about additional resources.
•Intended Audience on page 1
•Security on page 2
•Document Conventions on page 2
•Reference Documents on page 3
•Contacting Violin Memory on page 4
Intended Audience
This guide is intended for Violin Memory qualified service technicians and systems
administrators. Violin Memory assumes that you are experienced in installing and
servicing high-performance storage systems. Contact Violin Memory for training
and certification.
Contact Violin Memory Customer Support for any assistance with servicing this
system. See Contacting Violin Memory on page 4 for contact information.

2 Violin 6000 Series All Flash Array Service Guide 535-0121-00 Rev 05
What’s New in This Version
This version includes additions to support the following new Violin Memory products:
•32-VIMM Violin 6000 Series All Flash Array model 6232 with 32 1 TB MLC VIMMs.
•Instructions for replacing the SD card that resides in ACMs.
•Windows Flash Array:
A Windows-specific set of procedures are required if one of the Windows Storage Server 2012
R2 nodes has failed.
Applicable instructions from all prior releases remain.
Security
Violin Memory, Inc. cannot be responsible for unauthorized use of equipment and will not make
allowance or credit for unauthorized use or access.
Document Conventions
Safety Icons
The table below summarizes warning, caution, and note icons used in this document and includes
sample text.
Safety Icons
Icon Sample Text
WARNING! WARNING! Only authorized, qualified, and trained
personnel should attempt to work on this equipment.
Caution: Caution: Follow the listed safety precautions when
working on the Violin 6000 Series All Flash Array.
Note: Note: Read through this entire chapter and plan your
installation according to your location before installing
the equipment. The following procedures and the order
in which they appear are general installation guidelines
only.

535-0121-00 Rev 05 Violin 6000 Series All Flash Array Service Guide 3
Typographical Conventions
The following typographic conventions are used in this guide:
Reference Documents
In addition to this guide, the following Violin Memory documents comprise the documentation suite
that will assist you with setting up, using and servicing the Violin 6000 Series All Flash Array. These
guides are available for download from the Violin Memory Support site at http://www.violin-
memory.com/support/
Format Meaning
Bold User Interface text.
Italic Provides emphasis and identifies variables and
document titles.
Courier Command names, examples, and output.
Courier bold Input you must type exactly as shown.
<Courier italic> Information for which you must supply a value.
[] Optional command parameters are enclosed within
square brackets.
|Separates a set of command choices from which only
one may be chosen.
{} Required command parameters that must be specified
are enclosed within curly brackets.
Typographical Conventions
This document... Provides this information...
Violin 6000 Series All Flash Array Installation Guide This guide provides instructions for installing the
Violin 6000 Series All Flash Array in an equipment
rack and completing the system setup and
configuration.
Violin 6000 Series All Flash Array User’s Guide This guide provides instructions for managing,
monitoring, and maintaining the Violin 6000 Series
All Flash Array using the Violin Web interface and
Command Line Interface (CLI).
Violin 6000 Series Memory Array Web Interface
Guide
This task-based guide provides instructions for
managing, monitoring and configuring Violin Memory
devices using the Web interface.
Release Notes This document describes the new features, resolved
issues, known limitations and software upgrade
instructions for the current release.
Reference Documents

4 Violin 6000 Series All Flash Array Service Guide 535-0121-00 Rev 05
Contacting Violin Memory
To obtain additional information or technical support for Violin Memory products, or to obtain an
RMA number and replacement product, contact us at:
•Phone: 1-855-VIOLIN-5 (1-855-846-5465)
•International: [phone] Extension 3
•Web site: http://www.violin-memory.com
When contacting Violin Memory Customer Support, please have the following information available:
•Model and serial number of the system for which you are requesting support
•Software version
•A brief description of the problem
Violin 6000 Series Memory Array Slide Rail
Installation Guide
This guide provides instructions for installing the
Violin 6000 Series All Flash Array slide rails in an
equipment rack.
Violin 6000 Series Memory Array Cable Management
Installation Guide
This guide provides instructions for installing the
cable management arm on a Violin 6000 Series All
Flash Array. It is included in the Violin 6000 Series
All Flash Array shipping box.
This document... Provides this information...
Reference Documents

535-0121-00 Rev 05 Violin 6000 Series All Flash Array Service Guide 5
Replacing Flash Array
Modules
This section describes how to safely service all system modules in the Violin 6000
Series All Flash Array in the following sections:
•Guidelines for Servicing the System on page 6
•Monitoring System Status and Modules on page 9
•Removing and Replacing the Cover on page 13
•Replacing a Fan on page 15
•Replacing a Memory Gateway (MG) on page 18
•Replacing a Host Bus Adapter (HBA) on page 40
•Replacing an Array Controller Module (ACM) on page 43
•Replacing a SD Card on page 54
•Replacing a VIMM on page 57
•Removing VIMM Holddowns on page 62
•Replacing a vRAID Controller Module (VCM) on page 64
•Replacing a Power Controller Module (PCM) on page 70
•Replacing a Power Supply on page 74

6 Violin 6000 Series All Flash Array Service Guide 535-0121-00 Rev 05
Guidelines for Servicing the System
Follow these guidelines when replacing the modules in a Violin 6000 Series Violin 6000 Series All
Flash Array. All system modules can be replaced while the system is running.
WARNING! Only authorized, qualified, and trained personnel should attempt to service or
maintain this equipment.
Caution: Read this guideline section before proceeding with any of the service procedures.
Safety Precautions
The following servicing guidelines must be followed when performing maintenance on the Violin
6000 Series All Flash Array.
•Use caution when replacing the fans. When the system is powered on, the fans are moving
and may cause damage to items that come in contact with the moving parts.
•Use caution when removing and replacing a system module. Contact MUST BE AVOIDED
with other modules and system components within the chassis. To avoid damage to other
modules or components, modules must remain vertical throughout the removal and
replacement process. Failure to observe these precautions creates the potential risk of
damaging the system.
•When using metal tools such as screwdrivers, exercise caution to ensure that they do not
come in contact with any part of the system other than to remove the necessary screws.
Failure to observe these precautions creates the potential risk of creating a short circuit within
the system.
•To avoid any potential damage to the internal modules, only remove the cover to replace a
failed module. Loose metal objects from other sources may fall into the system causing
damage.
•The system is designed to remain at an operational temperature with the top cover removed
while modules are replaced. To keep the system at the appropriate temperature, the fan speed
will increase to high within 10-15 minutes of removing the cover.
•Remove metal objects, including rings, watches and necklaces before servicing the system.
•Remove loose clothing.
•Hearing and eye protection is advised.
Handling of Replacement Parts
•Keep replacement parts in their ESD bags until ready for installation.
•Move packaging away from the system to avoid contamination.
•Do not touch the gold “fingers” on replacement modules. They can be easily smudged or
damaged if handled.

535-0121-00 Rev 05 Violin 6000 Series All Flash Array Service Guide 7
Electrostatic Discharge Precautions
Follow these precautions to prevent ESD damage to the Violin 6000 Series All Flash Array:
•Wear ESD protection, such as a wrist or ankle strap that is properly grounded to avoid
damage from static electricity.
•Ensure the system is properly grounded, as described in “Grounding the Memory Array” in the
Violin 6000 Series All Flash Array Installation Guide.
•Ensure that you are properly discharged before servicing the system.
Verification of Replacement Parts
The outside packaging of each replacement module is affixed with a label identifying the type of
replacement part, its part number, software version and serial number. Below is an example of the
label for a replacement VIMM.
Follow these inspection guidelines when replacing a module:
•Make sure that the replacement part received is the same model number and part number as
the one that you are replacing. Part numbers are also located on each Violin 6000 Series All
Flash Array module. The type of part is included in the MODEL NUMBER at the top of the
label. The following table lists modules that are replaceable:
MODEL NUMBER and PART NUMBER
must match part being replaced.