VIVOpay Kiosk II User manual

Publication number 631-0071-00 Revision 2, September 2011
ViVOpay®
Kiosk II
User Guide
ViVOtech, Inc. 451 El Camino Real Santa Clara, CA 95050
Email: [e-mail] URL: www.vivotech.com

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Copyright
Copyright 2011, ViVOtech, Inc. All rights reserved.
ViVOtech , Inc.
451 El Camino Real
Santa Clara, CA 95050
Written and designed at ViVOtech, Inc.
This paper, as well as the software and hardware described in it, is furnished under license and
may be used or copied online in accordance with the terms of such license. The content of this
paper is furnished for information use only, is subject to change without notice, and should not
be construed as a commitment by ViVOtech, Inc. ViVOtech, Inc assumes no responsibility or
liability for any errors or inaccuracies that may appear in this document.
Except as permitted by such license, no part of this publication may be reproduced or
transmitted by electronic, mechanical, recording, or otherwise, or translated into any language
form without the express written consent of ViVOtech, Inc. ViVOtech, ViVOwallet, ViVOpay,
ViVOplatform, and ViVOadmin are trademarks or registered trademarks of ViVOtech , Inc.
Warranty Disclaimer: The services and hardware are provided "as is" and "as-available," and
the use of the services and hardware is at its own risk. ViVOtech does not make, and hereby
disclaims, any and all other express or implied warranties, including, but not limited to,
warranties of merchantability, fitness for a particular purpose, title, and any warranties arising
from a course of dealing, usage, or trade practice. ViVOtech does not warrant that the services
or hardware will be uninterrupted, error-free, or completely secure.
September 2011

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FCC Regulatory Compliance
Notices Class B Equipment
This equipment has been tested and found to comply with the limits for a Class B digital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. This device complies with part 15 of the FCC
rules. Operation is subject to two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may cause
undesired operation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try and correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to the ViVOpay Kiosk II not expressly approved by ViVOtech could void
the user's authority to operate the ViVOpay Kiosk II.
IC Compliance Warning
Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may cause
undesired operation.
Cautions and Warnings
Caution: The ViVOpay Kiosk II should be mounted 1-2 feet away from other
ViVOpay Kiosk IIs. Can be adjusted based on lane setup.
Caution: Danger of Explosion if battery is incorrectly replaced. Replace only with
same or equivalent type recommended by the manufacturer. Discard used batteries
according to the manufacturer’s instructions.
Warning: Avoid close proximity to radio transmitters which may reduce the ability of
the reader.

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Table of Contents
1Overview ......................................................................................................5
1.1 Features..........................................................................................................5
1.2 Valid Card Types.............................................................................................5
1.3 Kiosk II Specifications......................................................................................6
2ViVOpay Kiosk II Installation......................................................................7
2.1 Parts List.........................................................................................................7
2.2 Mounting the ViVOpay Kiosk II External Antenna............................................8
2.2.1 Flush-Mounting the Square Bezel Antenna............................................10
2.3 Mounting the ViVOpay Kiosk II Controller...................................................... 10
2.3.1 Mounting the ViVOpay Kiosk II Controller Using Screws........................ 10
2.3.2 Mounting the ViVOpay Kiosk II Controller Using Mounting Tape............11
2.4 Attaching the Cables from the Antenna to the Controller...............................11
2.5 Connecting to Power.....................................................................................12
2.6 Connecting to the Data Port .......................................................................... 13
2.7 Using the ViVOpay Kiosk II to Make a Purchase...........................................14
2.7.1 Presenting Cards, Fobs, or NFC Phones...............................................14
2.7.2 Making a Purchase................................................................................ 14
3Installation Points .....................................................................................15
4RF Interference..........................................................................................16
5Troubleshooting........................................................................................17
6Firmware Upgrade.....................................................................................18
6.1 Serial Firmware Download Process............................................................... 18
6.1.1 Preparation............................................................................................ 18
6.2 Load the ViVOpay Kiosk Firmware................................................................18
6.3 USB Firmware Download ..............................................................................19

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1 Overview
The ViVOpay Kiosk II is a compact stand-alone contactless reader designed to support
contactless transactions based on ISO 14443 Type A/Type B/MiFare compatible cards, fobs and
tags as well as NFC phones. The ViVOpay Kiosk II is comprised of a compact controller module
and an antenna module packaged individually. This two-part design allows the controller module
to be installed within the cabinetry of a kiosk and the antenna installed on an exterior surface with
a separation of up to 1 meter. The antenna is available with a square or angled bezel.
The ViVOpay Kiosk II supports USB and serial RS-232 host communication using the protocol
defined in the Global Reader Serial Interface Developers Guide. The ViVOpay Kiosk II is designed
to support a wide input power range. Both data and power can be supplied via a single cable to
reducing the effort and complexity of installation.
1.1 Features
Supports ISO 14443 Type A, Type B, MiFare and NFC based contactless transactions
32-bit Microcontroller with ample memory capable of supporting
future application upgrades
Crypto data processing for contactless EMV cards
RS-232 (9600, 19200, 38,400, 57,600, 115,200 baud) host interface
RS-232 or USB data communications
Small antenna flush-mounted on external cabinetry with square or
angled bezel
Internal mounted controller board with 1 meter controller/antenna separation
1.2 Valid Card Types
ViVOpay Kiosk II supports the following contactless payment applications in the latest release of
firmware:
ISO 14443
PayPass M/Stripe
PayPass M/Chip
PayPass MXI
VisaWave 1 and 2
VisaPay/Wave MSD and qVSDC
JCB J/Speedy
JCB Mobile/QuicPay
American Express –ExpressPay
Discover Zip
ViVOcard 1, 2, and 3
Mifare ePurse

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1.3 Kiosk II Specifications
Hardware
MTBF
500,000 hrs based on Telcordia Technologies SR-332 modeled at
40° C.
Transmitter Frequency
13.56 MHz +/- 0.01%
Transmitter Modulation
ISO 14443-2 Type A
Rise/Fall Time: 2-3 µsec. Rise, < 1 µsec fall
ISO 14443-2 Type B
Rise/Fall Time: < 2 µsec. each; 8% - 14% ASK
Receiver Subcarrier
Frequency
847.5 KHz
Receiver Subcarrier Data
ISO 14443-2 Type A: Modified Manchester
ISO 14443-2 Type B: NRZ-L, BPSK
Typical Read Range
4-6 cm (1.5 to 2.3 inches)
Physical
Controller
Height
105 mm (4.13 inches)
Width
76.2 mm (3.00 inches)
Depth
22.5 mm (0.88 inches)
Square Bezel Antenna
Height
75 mm (2.95 inches)
Width
60 mm (2.36 inches)
Depth
16.8 mm (0.66 inches)
Angle Bezel Antenna
Height
96.2 (3.787 inches)
Width
82.3 (3.24 inches)
Depth
16.8 mm (0.66 inches)
Environmental
Operating Temperature
-25 to 70° C (-13 to 158° F)
Storage Temperature
-40 to 85° C (-40 to 185° F)
Operating Humidity
10% to 90% non-condensing
Operating Environment
Water resistant for indoor and outdoor use.
Electrical
Reader Input Voltage
+7.5v to 36VDC

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2 ViVOpay Kiosk II Installation
This section provides information on how to install the ViVOpay Kiosk II on a kiosk.
2.1 Parts List
Verify that you have the following hardware for the installation of the ViVOpay Kiosk II:
ViVOpay Kiosk II Controller
ViVOpay Kiosk II Antenna (either square or angle bezel)
Antenna LED power and data cable
ViVOpay Kiosk II to ECR/POS cable (customer supplied). This USB or serial cable varies
based on the host to be used.
Drill Template for the antenna (630-1046-00)
Square Bezel Antenna
Angle Bezel Antenna

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2.2 Mounting the ViVOpay Kiosk II External Antenna
Use the following instructions to mount the antenna on the exterior of the kiosk:
Note: Verify the orientation of the ViVOpay Kiosk II Antenna before marking and drilling the holes.
The two larger holes should be located towards the top of the mounting location to ensure that the
ViVOpay Kiosk II Antenna is oriented correctly with the LEDs at the top.
1. Using the Drill Template for the antenna (630-1046-00), locate and mark the four 4.4mm
(0.173 inch) mounting holes.
2. Using the Drill Template, locate and mark the two 14.0 mm (0.551 inches) access holes
(used for connecting the antenna power and the LED power and data cable to the
ViVOpay Kiosk II).
3. Drill the four 4.4 mm (0.173) mounting holes using a number 17 drill bit.
4. Drill the two 14.0 mm (0.551 inch) holes using a 35/64 drill bit.
5. Remove the nuts from the four mounting screws.
6. Route the end of the cable (220-2457-00) with the RJ45 connector through the left 14.0 mm
(0.551 inch) hole in to the kiosk. Make sure that the front of the antenna will be properly
oriented (not upside down) on the kiosk before inserting the four screws into the mounting
holes.

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7. Align the four screws with the mounting holes and attach the ViVOpay Kiosk II to the
outside surface. Make sure that the cable is not pinched or binding.
8. Use the four nuts to secure the ViVOpay Kiosk II to the outside surface of the kiosk. Make
sure to tighten the nuts securely so that the ViVOpay Kiosk II does not move on the
outside surface of the kiosk.
If you are installing the Angle Bezel Antenna, tighten the nuts to 5-7 in/lbs. for a good
weather seal.
9. Attach the end of the cable with the SMB connector through the right 14.0 mm (0.551 inch)
hole and attach it to the socket on the back of the ViVOpay Kiosk II antenna. The SMB
connector pushes on to the socket on the antenna.
Square Bezel Antenna
Angle Bezel Antenna

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10. Attach the RJ45 connector coming from the ViVOpay Kiosk II Antenna to the RJ45
receptacle on the 220-2457-00 cable.
2.2.1 Flush-Mounting the Square Bezel Antenna
The RF field of the antenna is sensitive to the proximity of metal. If you are flush-mounting the
antenna in a metal surface or bezel, you have three options:
Mount with the RF emitting surface of the antenna at least 1cm forward of any metal.
Mount with the RF emitting surface of the antenna at least 1cm behind any metal. This will
reduce the effective range of the antenna.
Mount flush with the metal but allow a minimum of 1cm spacing between the antenna and the
metal.
In all cases, test the antenna mounting before engaging in a full scale installation.
2.3 Mounting the ViVOpay Kiosk II Controller
Note: The ViVOpay Kiosk II Controller must be mounted within 1 meter of the antenna. If the
antenna is mounted of a surface that opens (such as a door), make sure the controller and
antenna are close enough that there is no tension on the cable when the enclosure is open.
If it is acceptable, the installer can drill four holes for mounting the controller if screw heads can
appear on the outside of the kiosk. In this case, it would be advisable to use security screws to
prevent tampering with the screws.
If drilling additional holes on the outside of the kiosk surface is not acceptable, the installer can use
double-sided tape to mount the controller to any clean surface.
2.3.1 Mounting the ViVOpay Kiosk II Controller Using Screws
1. Position the ViVOpay Kiosk II Controller on the interior of the kiosk making sure that there
is sufficient room for the antenna mounting surface to be fully opened.

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63.50 [ 2.500 ]
2. Locate the four 4.4mm (0.173 inch) mounting holes by holding the ViVOpay Kiosk II
Controller in position and mark the holes. The following diagram shows the spacing on the
holes to be drilled for mounting the ViVOpay Kiosk II Controller.
3. Drill the four 4.4 mm (0.173) mounting holes using a number 17 drill bit.
4. Use four screws and nuts to mount the ViVOpay Kiosk II Controller to the kiosk surface.
(Mounting screws are not provided and must be supplied by the installer.)
5. Tighten the nuts to hold the ViVOpay Kiosk II Controller in position so that it does not move.
2.3.2 Mounting the ViVOpay Kiosk II Controller Using Mounting Tape
1. Position the ViVOpay Kiosk II Controller on the interior of the kiosk making sure that there
is sufficient room for the antenna mounting surface to be fully opened.
2. Attach double-sided tape to the mounting surface.
3. Position the ViVOpay Kiosk II Controller over the mounting tape and gently apply pressure
to hold the controller in position.
2.4 Attaching the Cables from the Antenna to the Controller
1. Attach the SMB end of the cable (220-2457-00)from the antenna to the ViVOpay Kiosk II
Controller.

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2. Attach the other end of the cable (220-2457-00) from the antenna to the ViVOpay Kiosk II
Controller.
Note: Verify that the polarizing lug on the end of the data cable is facing towards the
top of the ViVOpay Kiosk II Controller (away from the mounting plate) before inserting
the cable. If the cable is installed incorrectly (upside-down), it will apply the wrong
polarity to the LEDs and damage them.
2.5 Connecting to Power
The KIOSK II can be powered through the serial communications port or the two-socket power
connector. If you are using USB data communications, you must power the KIOSK II though the two-
socket power connector.
Connect +7.5 to 36VDC to the white two-socket Molex connector (mating connector Molex P/N
0039012020 with 5556-series crimps) or to pins 1 and 2 of the RS-232 connector (see next section).
Pin 1 - +7.5v to 36VDC
Pin 2 - Ground

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2.6 Connecting to the Data Port
The Kiosk II has two data connections options: USB through the USB connector and RS-232
through the 14-pin Molex connector.
The USB port uses a standard USB connector and pinouts. The RS-232 port has the following
pinouts.
Pin
Description
Pin
Description
1
Power ground
2
+7.5v to 36VDC
3
Power ground
4
+7.5v to 36VDC
5
No connection
6
Reserved
7
Reserved
8
Reserved
9
Signal ground
10
Signal ground
11
RS-232 Tx
12
RS-232 Rx
13
ISP Input
14
Reserved
To build your own RS-232 cable, use Molex female connector part number 0511101451 with 50394-
series crimps (see www.molex.com for more information). Pin 1 is indicated by a triangle (diagram is
socket-side view of female connector). If you are powering the Kiosk II from this connector, wire the
two power pins (pins 2 and 4) together and the two power ground pins together (pins 1 and 3).
USB Port
RS-232 Port

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2.7 Using the ViVOpay Kiosk II to Make a Purchase
2.7.1 Presenting Cards, Fobs, or NFC Phones
Your new ViVOpay Kiosk II allows for credit/debit card purchases using the new contactless
technology.
Present the card/fob/phone in close proximity to the front portion of the antenna module. Present
the card/fob/phone so that maximum surface area is parallel to the antenna module as shown
below. The antenna should beep and all four green LEDs should illuminate briefly to indicate a
successful test.
This tests the antenna's ability to read the RFID test card. If unsuccessful, there will be no reaction
from the reader. If you use a test card and the ViVOpay reader is attached to the ViVOpay Kiosk II
Controller, a dummy transaction can be tested. The transaction will not be authorized and will
come back with a response, but will at least test for end-to-end connectivity.
2.7.2 Making a Purchase
1. After the transaction has been entered on the kiosk control panel, the customer should
present their card/fob/phone in close proximity so that maximum surface area is parallel to
the antenna.
•A single beep and all four LEDs briefly flashing indicates the card/fob/phone has been read
correctly.

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3 Installation Points
The ViVOpay Kiosk II is designed to be mounted on a metal surface and in close proximity to
any internal motors and electrical devices that may be operating inside the kiosk. However, the
ViVOpay Kiosk II is susceptible to RF and electromagnetic interference. It is important that the
unit not be mounted near (within 3 or 4 feet) large electric motors, computer UPS systems,
microwave transmitters, anti-theft devices, radio transmitters, communications equipment and
so on.
Close proximity of metal to the RF-emitting end of the antenna can greatly reduce the range of
the antenna. See the precautions described in Flush Mounting the Kiosk II Antenna.
Tie all cables neatly with nylon cable-ties and route them so that they are inaccessible and
invisible to customers. Label the cable ends, host, ViVOpay and power, to simplify connection
testing or component replacement.
Test the ViVOpay Kiosk II installation using a test card to perform an end-to-end transaction
(the same as an actual purchase on the Kiosk). The kiosk control panel should display
"Requesting Authorization". Even if the transaction is declined (as it should be with a test card),
it will prove connectivity all the way through the system. If possible the store manager or some
other responsible party should test each ViVOpay Kiosk II on a regular basis (perhaps at the
start of each day or at least once per week) with a test card to ensure continued operation and
functionality. If the kiosk is rebooted on a regular basis (such as every night) it is important to
test the contactless reader as soon as possible afterwards to ensure continued communication
to the kiosk.
Refer to the troubleshooting section of this manual before contacting your distributor with
support questions.

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4 RF Interference
Q. Why do I need to know about RF interference?
A. Contactless payment uses radio frequency technology to send card data to a contactless
terminal reader.
Q. How can RF interference affect contactless payment?
A. RF interference can cause data errors. If RF interference is present, contactless payment
devices may operate intermittently or inconsistently.
Q. Where does RF interference come from?
A. Radio frequency interference (RFI) can originate from a wide number of sources at the
point-of-sale (POS). Some examples of sources of RF energy and RF interference include:
AM/FM radio and TV transmitters
2-way radios, pagers
Mobile telephones
Power lines, transformers
Medical equipment
Microwaves
Electromechanical switches
Q. What should I do if I suspect RF interference exists in my environment?
A. Begin by inspecting your environment for possible sources of RF interference.
Q. Do equipment manufacturers test their devices for RF interference?
A. Electronic equipment is tested for RFI sensitivity by the manufacturers. These tests are
performed in a controlled laboratory environment and will often not replicate the types of
devices that would be encountered in your point-of-sale (POS) environment.
Q. What RF levels will impact RF operations?
A. Factors that can cause RF interference vary case-by-case. There are no set rules defining
a single RF level that will cause RFI. RFI depends on the sensitivity of the equipment under
consideration, or how low an interpreting signal can be in the presence of the equipment and
cause problems.
Equipment can be particularly sensitive to very low signal levels of one frequency and yet be
quite immune to high signal levels of another frequency - so frequency is an important factor.
Some electronic system components are internally shielded and have a very high immunity to
interference; but generally, most equipment has not been so engineered.

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5 Troubleshooting
The ViVOpay Kiosk II readers are reliable and easy to troubleshoot. The components that may
require troubleshooting include the power module (if applicable), the reader, and the serial cable.
Symptom
Possible Cause
Remedy
General Issues
Reader does not appear to
be powered on (no LEDs lit).
Reader not powered on or
incorrect voltage.
Improper use of internal power
supply provided by the kiosk.
Check cable connections.
Verify that power is on and correct
voltage and current are present.
Make sure that the correct pins are
utilized.
Make sure that the power provided is
within the specified range of the
Kiosk II reader.
Make sure that the correct polarity is
observed.
For more information, refer to the
Input Voltage under the Electrical
specification section.
Replace the ViVOpay Kiosk II.
Reading Cards/Fobs/Phones
LEDs do not light and
beeper is not audible when
card/fob/phone is presented.
Card/fob/phone not properly
presented.
RF interference.
Unsupported card used.
Wrong firmware (contact your
local support representative).
Present card/fob/phone closer to the
antenna, and ensure it is parallel to
the face of the reader.
Verify that the card/fob/phone is
valid/current.
Verify that metal is not interfering
with the antenna.
Test with “ViVOcard Contactless
Test Card” part number 241-0015-03
Rev A.
Verify that the Phone Wallet is
enabled for payments.
Try a different card/fob/phone.
Check to see if card/fob/phone is
damaged.
Verify that phone cover is correctly
attached to phone (Nokia 3220).
Verify that correct firmware is loaded
on reader (local support
representative only).
Power cable plug is fully inserted.
Replace the ViVOpay Kiosk II.

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Symptom
Possible Cause
Remedy
Some cards/fobs/phones
read, but not all.
Possible bad card/fob/phone.
Unsupported card used.
Wrong firmware (contact your
local support representative).
Check to see if card/fob/phone is
damaged.
Verify that phone cover is correctly
attached to phone.
Verify that correct firmware is loaded
on reader (local support
representative only).
Communication to Kiosk
No data is received, or data
is garbled.
Faulty or incorrect cable
connections.
Check that the cable connection is
secure and in the correct port on the
kiosk.
If you are unable to resolve the problem, contact your local support representative.
6 Firmware Upgrade
The Kiosk II can be upgraded using either the serial or USB interfaces.
6.1 Serial Firmware Download Process
The ViVOpay Kiosk II can only be upgraded when it is placed in upgrade mode by drawing down the
ISP signal on the external connector. Using the cable and dongle mentioned above accomplishes
this by connecting the ISP pin to the RS-232 signal ground. If the ISP is grounded when the
ViVOpay Kiosk II powers on, it enters download mode. Otherwise it will operate normally, emitting a
beep and flashing LEDs when powered on.
If you want to build your own download cable, the pinouts to the external connector are given in
Connecting to the Data Port. After you have entered download mode, you must erase the current
firmware and install the new firmware.
6.1.1 Preparation
To install the new firmware you will need:
•PC with available serial or USB port
•ViVOpay Kiosk II with a serial or USB data cable attached
•For serial downloads: 220-1275-00 Download Dongle (DB-9 serial to RJ45)
•Philips LPC2000 Flash Utility software
•Firmware file for the desired firmware (contact ViVOtech Support)
•Power supply for the ViVOpay reader (7.5 –36 VDC; 3 Watts output)
6.2 Load the ViVOpay Kiosk Firmware
1. Install the LPC2000 flash utility program on the PC.
2. Copy the VIVOPAY Kiosk II firmware on the PC.
3. Connect the download dongle (220-1275-00) to the PC COM port and plug in the 220-
2374-00 cable from ViVOpay Kiosk II to the dongle.
4. Connect the power to the ViVOpay reader. There should be no beep, and no LED activity.
5. Launch the Phillips LPC2000 utility. If the Philips utility fails to identify any reader
attached, please follow the troubleshooting steps given in Troubleshooting.
6. Set the Device to LPC 2138.

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7. The COM port is normally set to 1but this depends upon your PC Device Manager setup.
You can select the COM port to which the cable is connected by navigating to the
Windows Device Manager (Start->Settings->Control Panel->System->Hardware->
Device Manager->Ports) to verify the actual port number that is assigned to the serial
port. Press ENTER after making the selection.
8. Click Read Device ID, the Part ID: and Boot Loader ID: fields should be filled in if the
reader is responding to the utility.
Note: If the reader does NOT respond to the utility, reset the reader by unplugging and
replugging the power connector and try again.
9. Click Erase. This erases the old firmware on the reader. A message indicates a
successful erase.
10. Click Blank Check (with Entire Device selected) to confirm that the erase function
worked properly.
11. In the Flash Programming box, click the "..." box to select the firmware file you want to
load on the ViVOpay Kiosk II.
12. Click Upload to Flash to load the firmware on the reader (the % completion bar shows the
firmware loading progress).
13. Disconnect power and the serial dongle.
14. Connect power to the Kiosk II and connect the standard data cable. It will load the new
firmware application.
6.3 USB Firmware Download
The download process over the USB interface is performed with the bootloader commands
presented in the Serial Interface Developer’s Guide. For a copy of the Serial Interface Developers
Guide contact ViVOtech or your ViVOtech representative.