Vogelzang International VG5770 Operation and maintenance manual

* All Pictures In This Manual Are For Illustrative Purposes Only. Actual Product May Vary.
© 2021 United States Stove Company, 227 Industrial Park Rd., South Pittsburg, TN 37380 Ph. 800-750-2723
THIS MANUAL IS SUBJECT TO CHANGE WITHOUT NOTICE.
Owner’s Instruction and Operation Manual
U.S. Environmental Protection Agency
Certied to comply with 2020 particulate
emissions standards.
SAFETY NOTICE: If this heater is not properly installed, a house re may result. For
your safety, follow the installation instructions. Never use make-shift compromises
during the installation of this heater. Contact local building or re ocials about
permits, restrictions and installation requirements in your area. NEVER OPERATE THIS
PRODUCT WHILE UNATTENDED.
CAUTION! Please read this entire manual before you install or use your new room
heater. Failure to follow instructions may result in property damage, bodily injury, or
even death. Improper Installation Will Void Your Warranty!
Save These Instructions In A Safe Place For Future Reference.
CALIFORNIAPROPOSITION65WARNING:
This product can expose you to chemicals
including carbon monoxide, which is known to the
State of California to cause cancer, birth defects,
and/or other reproductive harm. For more
information, go to www.P65warnings.ca.gov
852050L-0204K
VG5770
Certied to ASTM E1509-12 (2017)
and ULC-S627-00-REV1
Mobile Home Approved
R
Report #: F20-578
Model Number:
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2
© 2021 United States Stove Company
Heating Specications
Fuel Burn Rate* (lowest setting) 1.5 lbs./hr. (0.5 kg/hr) * Pellet size may effect the actual rate of fuel feed and burn
times. Fuel feed rates may vary by as much as 20%. Use PFI
listed fuel for best results.
Burn Time (lowest setting) 40 hrs. (approximate)
Hopper Capacity 60 lbs. (27kg)
Electrical Specications
Electrical Rating 110-120 Volts, 60 HZ, 3.0 Amps
Watts (operational) 180
Watts (igniter running) 346
Dimensions
Height X Width X Depth 44.5” (1130mm) X 23” (584mm) X 23.5” (597mm)
Weight 245 lbs. (111.1kg)
Your pellet stove has been approved for installation in the USA and Canada. It may also be installed in a manufactured or
mobile home. This manual describes the installation and operation of the Vogelzang, VG5770 wood heater. This heater
meets the 2020 US Environmental Protection Agency’s wood pellet emissions limits for wood heaters sold after May 15,
2020. Under specic test conditions this heater has been shown to deliver heat at rates ranging from 9,218 to 18,619 Btu/
hr. This heater achieved a particulate emissions rate of 0.85 g/hr and an eciency of 70%.
SPECIFICATIONS
For Customer Service, please call:
1-800-750-2723 Ext 5050 or;
Text to 423-301-5624 or;
Email us at:
[e-mail]
Note: Register your product online at
www.usstove.com or download the free
app today. This app is available only
on the App Store for iPhone and iPad.
Search US Stove. Save your receipt with
your records for any claims.
WARNING:
IT IS AGAINST FEDERAL REGULATIONS TO OPERATE THIS WOOD HEATER IN A MANNER INCONSISTENT WITH THE
OPERATING INSTRUCTIONS IN THE OWNER’S MANUAL.
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3
INSTALLATION CHECKLIST
Your Wood Stove should be installed by a qualied installer only. An NFI qualied Installer can be found at www.ncertied.
org/public/nd-an-n-pro/
CUSTOMER SERVICE
1-800-750-2723 ext 5050
Text to 423-301-5624
Email to: [e-mail]
COMMISSIONING CHECKLIST
This checklist is to be completed in full by the qualied person who installs this unit. Keep this page for future reference.
Failure to install and commission according to the manufacturer’s instructions and complete this checklist will invalidate
the warranty.
Please Print
Customer Name: Telephone Number:
Address:
Model:
Serial Number:
Installation Company Name: Phone Number:
Installation Technician’s Name: License Number:
DESCRIPTION OF WORK
Location of installed appliance: _____________________________________________________________________________________
Venting System: New Venting System Yes No If yes, Brand ______________________________________________
If no, Date of inspection of existing venting system: __________________________________________________________________
COMMISSIONING
Conrm Hearth Pad Installation as per Installation Instructions .........................................................................................
Conrm proper placement of internal parts...........................................................................................................................
Check soundness of door gasket and door seals .................................................................................................................
Conrm clearances to combustibles as per installation instructions in this manual .........................................................
Check the operations of the air controls ................................................................................................................................
Conrm the venting system is secure and sealed.................................................................................................................
Conrm the stove starts and operates properly ....................................................................................................................
Check to ensure a CO alarm is installed as per local building codes and is functional......................................................
Explain the safe operation, proper fuel usage, cleaning, and routine maintenance requirements.....................................
Declaration of Completion: As the qualied person responsible for the work described above, I conrm that the appliance
as associated work has been installed as per manufacturer’s instructions and following any applicable building and
installation codes.
Signed: _______________________________________ Print Name: ___________________________________ Date:_______________
Home Owner: RETAIN THIS INFORMATION FOR FUTURE REFERENCE
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© 2021 United States Stove Company
INSTALLATION
SAFETY NOTICE
• IF THIS STOVE IS NOT PROPERLY INSTALLED, A
HOUSE FIRE MAY RESULT. TO REDUCE THE RISK OF
FIRE, FOLLOW THE INSTALLATION INSTRUCTIONS.
• CONTACT YOUR LOCAL BUILDING OFFICIALS TO
OBTAIN A PERMIT AND INFORMATION ON ANY
ADDITIONAL INSTALLATION RESTRICTIONS OR
INSPECTION REQUIREMENTS IN YOUR AREA.
• DO NOT PLACE CLOTHING OR OTHER FLAMMABLE
ITEMS ON OR NEAR THIS STOVE.
• NEVER USE GASOLINE, GASOLINE-TYPE LANTERN
FUEL, KEROSENE, CHARCOAL LIGHTER FLUID, OR
SIMILAR LIQUIDS TO START OR ’FRESHEN UP’
A FIRE IN THIS STOVE. KEEP ALL SUCH LIQUIDS
WELL AWAY FROM THE STOVE WHILE IT IS IN USE.
• THIS APPLIANCE IS A FREESTANDING HEATER.
IT IS NOT INTENDED TO BE ATTACHED TO ANY
TYPE OF DUCTING. IT IS NOT A FURNACE. DO NOT
CONNECT THIS UNIT TO ANY AIR DISTRIBUTION
DUCT OR SYSTEM. THIS APPLIANCE IS NOT
INTENDED FOR COMMERCIAL USE.
• INSTALL VENT AT CLEARANCES SPECIFIED BY THE
VENT MANUFACTURER.
• DO NOT INSTALL A FLUE DAMPER IN THE EXHAUST
VENTING SYSTEM OF THIS UNIT.
• YOUR STOVE REQUIRES PERIODIC MAINTENANCE
AND CLEANING (SEE ”MAINTENANCE”). FAILURE
TO MAINTAIN YOUR STOVE MAY LEAD TO
IMPROPER AND/OR UNSAFE OPERATION.
• A POWER SURGE PROTECTOR IS REQUIRED. THIS
UNIT MUST BE PLUGGED INTO A 110 - 120V, 60
HZ GROUNDED ELECTRICAL OUTLET. DO NOT USE
AN ADAPTER PLUG OR SEVER THE GROUNDING
PLUG. DO NOT ROUTE THE ELECTRICAL CORD
UNDERNEATH, IN FRONTOF, OR OVER THE HEATER.
DO NOT ROUTE THE CORD IN FOOT TRAFFIC AREAS
OR PINCH THE CORD UNDER FURNITURE.
ATTENTION:
• A WORKING SMOKE DETECTOR MUST BE
INSTALLED IN THE SAME ROOM ASTHIS PRODUCT.
• INSTALL A SMOKE DETECTOR ON EACH FLOOR OF
YOUR HOME; INCASE OF ACCIDENTAL FIRE FROM
ANY CAUSE IT CAN PROVIDE TIME FOR ESCAPE.
• THE SMOKE DETECTOR MUST BE INSTALLED AT
LEAST 15 FEET (4,57 M) FROM THE APPLIANCE IN
ORDER TO PREVENT UNDUE TRIGGERING OF THE
DETECTOR WHEN RELOADING.
CAUTION:
BURNING FUEL CREATES CARBON MONOXIDE AND
CAN BE HAZARDOUS TO YOUR HEALTH IF NOT
PROPERLY VENTED.
CAUTION:
• USE OF OUTSIDE AIR IS NOT REQUIRED FOR THIS
UNIT.
• DO NOT UNPLUG THE STOVE IF YOU SUSPECT A
MALFUNCTION. TURN THE ON/OFF SWITCH TO
”OFF’ AND CONTACT YOUR DEALER.
• THE HEATER WILL NOT OPERATE DURING A POWER
OUTAGE. IF A POWER OUTAGE DOES OCCUR,
CHECK THE HEATER FOR SMOKE SPILLAGE AND
OPEN A WINDOW IF ANY SMOKE SPILLS INTO THE
ROOM.
• NEVER BLOCK FREE AIRFLOW THROUGH THE OPEN
VENTS OF THE UNIT.
US Stove highly recommends your stove be installed by a
qualied NFI (US) or WETT (Canada) technician. To nd
the nearest qualied installer, go to:
https://ncertied.org,
https://www.wettinc.ca/
IMPROPER INSTALLATION
The use of other components other than stated herein
could cause bodily harm, heater damage, and void your
warranty. The manufacturer will not be held responsible
for damage caused by the malfunction of a stove due to
improper venting or installation.
FLOOR PROTECTION
This heater must have a non-combustible oor protector
(UL1618 ember protection) installed beneath it if the oor
is of combustible material.
US: The oor pad or non-combustible surface should be
large enough to cover at least the area under the product
and 6” (152 mm) beyond the front and beyond each side
of the fuel loading and ash removal openings. Floor
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5
INSTALLATION
protection must extend under and 2” (51 mm) to each side
of the chimney tee for an interior vertical installation.
Canada: Require a minimum of 475 mm [18”] beyond the
front of the unit and 203 mm [8”] beyond each side of the
unit. A Floor Protector of 1/4 inch thick is recommended
for this installation.
B B
C
Floor Protector
A
Floor Protector
D
A Rear 1” 25 mm
B Side USA 6” 153 mm
CAN 8” 203 mm
C Front USA 6” 153 mm
CAN 18” 475 mm
DRear 2” 50 mm
CLEARANCES
Your pellet stove has been tested and listed for installation
in residential, mobile home, and alcove applications in
accordance with the clearances given in this manual.
For safety reasons, please adhere to the installation
clearances and restrictions. Any reduction in clearance to
combustibles may only be done by means approved by a
regulatory authority.
EF
G
E
F
G
H
H
H
H
TABLE 1 CLEARANCES in mm
PARALLEL
EBack wall to unit 3 76
FSidewall to ue 11 280
GSidewall to top edge of unit 8 203
CORNER H Adjacent wall to unit 8203
OUTSIDE AIR SUPPLY (OPTIONAL, UNLESS INSTALLING
IN A MOBILE HOME)
ATTENTION:
DO NOT VENT UNDER ANY PORCH, DECK, AWNING,
OR IN ANY SEMI ENCLOSED OR ROOFED AREA. DOING
SO MAY RESULT IN UNPREDICTABLE AIRFLOW AT THE
VENT CAP UNDER CERTAIN CONDITIONS AND CAN
AFFECT THE PERFORMANCE OF YOUR STOVE, AS
WELL AS, OTHER UNFORESEEABLE ISSUES.
Depending on your location and home construction,
outside air may be necessary for optimal performance.
Your stove is approved to be installed with an outside air
intake (69FAK) which is necessary for a mobile home.
You can purchase the 69FAK through your heater dealer.
Installation instructions are supplied with the air intake kit.
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© 2021 United States Stove Company
INSTALLATION
SECURING APPLIANCE TO THE FLOOR
Use the designated holes to secure the unit to the oor.
MOBILE HOME
MOUNTING BOLT HOLES
WARNING! DO NOT INSTALL IN SLEEPING ROOM.
CAUTION! THE STRUCTURAL INTEGRITY OF THE
MOBILE HOME FLOOR, WALL, AND CEILING/ROOF
MUST BE MAINTAINED.
WHEN INSTALLED IN A MOBILE HOME, THE STOVE
MUST BE GROUNDED DIRECTLY TO THE STEEL
CHASSIS AND BOLTED TO THE FLOOR.
In addition to the previously detailed installation
requirements, mobile home installations must meet the
following requirements:
• This stove must be securely fastened to the oor of the
mobile home through the two holes in the rear of the
stove using two, 1/4” lag bolts that are long enough to
go through both a hearth pad, if used, and the oor of
the home.
• The heater must be electrically grounded to the steel
chassis of the mobile home with 8 GA copper wire using
a serrated or star washer to penetrate paint or protective
coating to ensure grounding.
• Vent must be 3 or 4-inch “PL” Vent and must extend a
minimum or 36” (914 mm) above the roof line of the
mobile home and must be installed using a certied
ceiling re stop and rain cap.
• When moving your mobile home, all exterior venting must
be removed while the mobile home is being relocated.
After relocation, all venting must be reinstalled and
securely fastened.
• Outside air is mandatory for mobile home installation.
See Outside Air Supply section and your dealer for
purchasing.
• Check with your local building ocials as other codes
may apply.
VENTING REQUIREMENTS
WARNING:
• INSTALL VENT AT CLEARANCES SPECIFIED BY THE
VENT MANUFACTURER.
• DO NOT CONNECT THE PELLET VENT TO A VENT
SERVING ANY OTHER APPLIANCE OR STOVE.
• DO NOT INSTALL A FLUE DAMPER IN THE EXHAUST
VENTING SYSTEM OF THIS UNIT.
The following installation guidelines must be followed
to ensure conformity with both the safety listing of this
stove and to local building codes. Do not use makeshift
methods or compromise in the installation.
IMPORTANT:
THIS UNIT IS EQUIPPED WITH A NEGATIVE DRAFT
SYSTEM THAT PULLS AIR THROUGH THE BURN POT
AND PUSHES THE EXHAUST OUT OF THE DWELLING.
IF THIS UNIT IS CONNECTED TO A FLUE SYSTEM
OTHER THAN THE WAY EXPLAINED IN THIS MANUAL,
IT WILL NOT FUNCTION PROPERLY.
MAXIMUM VENTING DISTANCE
Installation MUST include at least 3-feet of vertical pipe
outside the home. This will create some natural draft to
reduce the possibility of smoke or odor during appliance
shutdown and keep exhaust from causing a nuisance or
hazard by exposing people or shrubs to high temperatures.
The maximum recommend vertical venting height is 12-
feet for 3-inch type “PL” vent. Total length of horizontal vent
must not exceed 4-feet. This could cause back pressure.
Use no more than 180 degrees of elbows (two 90-degree
elbows, or two 45-degree and one 90-degree elbow, etc.)
to maintain adequate draft.
IMPORTANCE OF PROPER DRAFT
Draft is the force which moves air from the appliance up
through the chimney. The amount of draft in your chimney
depends on the length of the chimney, local geography,
nearby obstructions and other factors. Too much draft
may cause excessive temperatures in the appliance.
Inadequate draft may cause backpung into the room and
‘plugging’ of the chimney. Inadequate draft will cause the
appliance to leak smoke into the room through appliance
and chimney connector joints. An uncontrollable burn or
excessive temperature indicates excessive draft. Take into
account the chimney’s location to ensure it is not too close
to neighbors or in a valley which may cause unhealthy or
nuisance conditions.
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7
INSTALLATION
PELLET VENT TYPE
A certied 3-inch or 4-inch type “PL” pellet vent exhaust
system must be used for installation and attached to the
pipe connector provided on the back of the stove (use a
3-inch to 4-inch adapter for 4-inch pipe). Connection at back
of stove must be sealed using Hi-Temp RTV. Use 4-inch
vent if the vent height is over 12-feet or if the installation is
over 2,500 feet above sea level. We recommend the use of
Simpson Dura-Vent® or Metal-Fab® pipe (if you use other
pipe, consult your local building codes and/or building
inspectors). Do not use Type-B Gas Vent pipe or galvanized
pipe with this unit. The pellet vent pipe is designed to
disassemble for cleaning and should be checked several
times during the burning season. Pellet vent pipe is not
furnished with the unit and must be purchased separately.
PELLET VENT INSTALLATION
The installation must include a clean-out tee to enable
collection of y ash and to permit periodic cleaning of the
exhaust system. 90-degree elbows accumulate y ash
and soot thereby reducing exhaust ow and performance
of the stove. Each elbow or tee reduces draft potential by
30% to 50%. All joints in the vent system must be fastened
by at least 3 screws, and all joints must be sealed with Hi-
Temp RTV silicone sealant to be airtight. The area where
the vent pipe penetrates to the exterior of the home must
be sealed with silicone or other means to maintain the
vapor barrier between the exterior and the interior of the
home. Vent surfaces can get hot enough to cause burns if
touched by children. Noncombustible shielding or guards
may be required.
PELLET VENT TERMINATION
Do not terminate the vent in an enclosed or semi-enclosed
area, such as; carport, garage, attic, crawl space, under a
sun deck or porch, narrow walkway, or any other location
that can build up a concentration of fumes. Termination in
one of these areas can also lead to unpredictable pressure
situations with the appliance, and could result in improper
performance and/or malfunction. The termination
must exhaust above the outside air inlet elevation. The
termination must not be located where it will become
plugged by snow or other materials. Do not terminate the
venting into an existing steel or masonry chimney.
VENT TERMINATION CLEARANCES
A. Minimum 4-foot (1.22m) clearance below or beside
any door or window that opens.
B. Minimum 1-foot (0.3m) clearance above any door or
window that opens.
C. Minimum 3-foot (0.91m) clearance from any adjacent
building.
D. Minimum 7-foot (2.13m) clearance from any grade
when adjacent to public walkways.
E. Minimum 2-foot (0.61m) clearance above any grass,
plants, or other combustible materials.
F. Minimum 3-foot (0.91m) clearance from an forced air
intake of any appliance.
G. Minimum 2-foot (0.61m) clearance below eves or
overhang.
H. Minimum 1-foot (0.3m) clearance horizontally from
combustible wall.
I. Must be a minimum of 3 foot (0.91m) above the roof
and 2 foot (0.61m) above the highest point or the roof
within 10 feet (3.05m).
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© 2021 United States Stove Company
INSTALLATION
THROUGH THE WALL INSTALLATION
(RECOMMENDED INSTALLATION)
Canadian installations must conform to CAN/CSA-B365.
To vent the unit through the wall, connect the pipe adapter
to the exhaust motor adapter. If the exhaust adapter
is at least 18” (457 mm) above ground level, a straight
section of pellet vent pipe can be used through the wall.
Your heater dealer should be able to provide you with a
kit that will handle most of this installation, which will
include a wall thimble that will allow the proper clearance
through a combustible wall. Once outside the structure,
a 3” (76 mm) clearance should be maintained from the
outside wall and a clean out tee should be placed on the
pipe with a 90-degree turn away from the house. At this
point, a 3ft (0.91m) (minimum) section of pipe should be
added with a horizontal cap, which would complete the
installation. A support bracket should be placed just below
the termination cap or one every 4ft (1.22m) to make the
system more stable. If you live in an area that has heavy
snowfall, it is recommended that the installation be taller
than 3ft (0.91m) to get above the snowdrift line. This same
installation can be used if your heater is below ground level
by simply adding the clean-out section and vertical pipe
inside until ground level is reached. With this installation
you have to be aware of the snowdrift line, dead grass, and
leaves. We recommend a 3ft (0.91m) minimum vertical
rise on the inside or outside of the house. The “through
the wall” installation is the least expensive and simplest
installation. Never terminate the end vent under a deck, in
an alcove, under a window, or between two windows. We
recommend Simpson Dura-Vent® or Metal-Fab® kits.
THROUGH THE ROOF/CEILING
INSTALLATION
When venting the heater through the ceiling, the pipe is
connected the same as through the wall, except the clean-
out tee is always on the inside of the house, and a 3” (76
mm) adapter is added before the clean-out tee. You must
use the proper ceiling support anges and roof ashing
(supplied by the pipe manufacturer; follow the pipe
manufacturer’s directions). It is important to note that
if your vertical run of pipe is more than 12ft (3.7m), the
pellet vent pipe size should be increased to 4” (102 mm)
in diameter. Do not exceed more than 4ft (1.22m) of pipe
on a horizontal run and use as few elbows as possible. If
an offset is required, it is better to install 45-degree elbows
rather than 90-degree elbows.
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9
OPERATION INSTRUCTIONS
PANEL CONTROLS
The blowers and automatic fuel supply are controlled from
a panel on the top of this unit. The control panel functions
are a follows.
A. ON/OFF SWITCH (“POWER” BUTTON)
• When pushed, the stove will automatically ignite. No
other re starter is necessary. The igniter will stay on
for at least 10 and up to 12 minutes, depending on
when Proof of Fire is reached. The re should start in
approximately 5 minutes.
• The red light located above the “POWER” button will turn
green when pressed and remain green until the stove is
turned off.
• After pushing “POWER”, the auger motor is on for 3.5
minutes, off for 1 minute. During the remainder of the
start-up period, the auger motor operates on the heat
range “1” setting.
• During start up the heat level advance (Up and Down keys)
will change the heat range indicator level accordingly,
but there is no change in the stoves operating conditions
until start-up is completed.
• During start-up ignition must occur within 12 minutes or
the stove will error out and show E4.
• During the start-up phase, the Mode key does not
function.
B. LEVEL / TEMP ARROW BUTTONS
• These buttons when pushed will set the pellet feed rate,
hence the heat output or heat range of your stove.
• The levels of heat output will incrementally change on
the bar graph starting from heat range “1” to heat range
“5”.
C. °C / °F Button
• The °C / °F button changes the two digit display from
degrees Celsius to degrees Fahrenheit.
D. MODE (M/T) BUTTON
• The Mode of the stove can be switched between manual
and controlled with a Thermostat. Separate LEDs to
the left of the two digit display indicate the mode of
operation – Manual or T-Stat. The stove has to be in
normal operation to be switched from Manual to T-Stat
mode.
• Manual mode operates according to the 5 set levels of
feed on the bar graph from heat range “1” to heat range
“5”.
T-Stat mode works as follows:
• The stove has a built in Thermostat into the controls
of the appliance. The temperature sensor for the T-Stat
is located on the back of the stove behind the display
board.
• Once the stove has gone into run mode the stove can be
switch into T-Stat mode.
• The Up and Down Level / Temp Arrow buttons are used
to change the desired set-point temperature. Once the
desired temperature is reached the two digit display
will ash for four seconds and reset to the actual room
temperature.
• Once the stove reaches within 3°F of the desired
temperature set point, it returns to the heat range that
the stove was set on before it was switched to T-Stat
mode (if the stove was running on heat range “5” when
switched to T-stat mode when it gets within 3°F of the
set point it will return to heat range “5”).
• Once the stove reaches the desired set-point, the stove
will drop to heat range “1”.
• When room temperature drops below desired set-point
the stove will ramp back up until it reaches the desired
temperature.
WARNING:
• DO NOT USE CHEMICALS OR FLUIDS TO START
THE FIRE - NEVER USE GASOLINE, GASOLINE-
TYPE LANTERN FUEL, KEROSENE, CHARCOAL
LIGHTER FLUID, OR SIMILAR LIQUIDS TO START
OR “FRESHEN UP” A FIRE IN THIS STOVE. KEEP
ALL SUCH LIQUIDS WELL AWAY FROM THE STOVE
WHILE IT IS IN USE.
• HOT WHILE IN OPERATION. KEEP CHILDREN,
CLOTHING AND FURNITURE AWAY. CONTACT MAY
CAUSE SKIN BURNS.
NEVER OPERATE THIS PRODUCT WHILE UNATTENDED
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10
© 2021 United States Stove Company
OPERATION INSTRUCTIONS
This heater is designed to burn only PFI Premium grade
pellets. DO NOT BURN:
1. Garbage;
2. Lawn clippings or yard waste;
3. Materials containing rubber, including tires;
4. Materials containing plastic;
5. Waste petroleum products, paints or paint thinners, or
asphalt products;
6. Materials containing asbestos;
7. Construction or demolition debris;
8. Railroad ties or pressure-treated wood;
9. Manure or animal remains;
10. Salt water driftwood or other previously salt water
saturated materials;
11. Unseasoned wood; or
12. Paper products, cardboard, plywood, or particleboard.
The prohibition against burning these materials does
not prohibit the use of re starters made from paper,
cardboard, saw dust, wax and similar substances
for the purpose of starting a re in an affected wood
heater.
Burning these materials may result in release of toxic
fumes or render the heater ineffective and cause smoke.
PROPER FUEL
ATTENTION:
THIS APPLIANCE IS DESIGNED FOR THE USE OF
PELLETIZED FUEL THAT MEET OR EXCEED THE
STANDARD SET BY THE PELLET FUEL INSTITUTE
(PFI).
Your pellet stove is designed to burn premium hardwood
pellets that comply with the Pellet Fuels Institute (PFI)
standard (minimum of 40 lbs density per cubic ft, 1/4” to
5/16” diameter, length no greater than 1.5”, not less than
8,200 BTU/lb, moisture under 8% by weight, ash under 1%
by weight, and salt under 300 parts per million). Pellets
that are soft, contain excessive amounts of loose sawdust,
have been, or are wet, will result in reduced performance.
Store your pellets in a dry place. DO NOT store the fuel
within the installation clearances of the unit or within the
space required for refuelling and ash removal. Doing so
could result in a house re. Do not over re or use volatile
fuels or combustibles, doing so may cause a personal and
property damage hazards. THIS STOVE IS APPROVED
FOR BURNING PELLETIZED WOOD FUEL ONLY ! Factory-
approved pellets are those 1/4” or 5/16” in diameter and
not over 1” long. Longer or thicker pellets sometimes
bridge the auger ights, which prevents proper pellet
feed. Burning wood in forms other than pellets is not
permitted. It will violate the building codes for which the
stove has been approved and will void all warranties. The
design incorporates automatic feed of the pellet fuel into
the re at a carefully prescribed rate. Any additional fuel
introduced by hand will not increase heat output but may
seriously impair the stoves performance by generating
considerable smoke. Do not burn wet pellets. The stove’s
performance depends heavily on the quality of your pellet
fuel. Avoid pellet brands that display these characteristics:
• Excess Fines – “Fines” is a term describing crushed
pellets or loose material that looks like sawdust or sand.
Pellets can be screened before being placed in hopper
to remove most nes.
• Binders – Some pellets are produced with materials to
hold the together, or “bind” them.
• High ash content – Poor quality pellets will often create
smoke and dirty glass. They will create a need for more
frequent maintenance. You will have to empty the burn
pot plus vacuum the entire system more often. Poor
quality pellets could damage the auger. We cannot
accept responsibility for damage due to poor quality
pellet.
CAUTION:
• KEEP FOREIGN OBJECTS OUT OF THE HOPPER.
• THE MOVING PARTS OF THIS STOVE ARE
PROPELLED BY HIGH TORQUE ELECTRIC MOTORS.
KEEP ALL BODY PARTS AWAY FROM THE
AUGER WHILE THE STOVE IS PLUGGED INTO AN
ELECTRICAL OUTLET. THESE MOVING PARTS MAY
BEGIN TO MOVE AT ANY TIME WHILE THE STOVE
IS PLUGGED IN.
PRE-START-UP CHECK
Remove burn pot, making sure it is clean and none of the
air holes are plugged. Clean the rebox, and then reinstall
burn pot. Clean door glass if necessary (a dry cloth or
paper towel is usually sucient). Never use abrasive
cleaners on the glass or door. Check fuel in the hopper,
and rell if necessary.
BUILDING A FIRE
Never use a grate or other means of supporting the fuel.
Use only the burn pot supplied with this heater. Hopper lid
must be closed in order for the unit to feed pellets. During
the start-up period:
1. Make sure the burn pot is free of pellets.
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OPERATION INSTRUCTIONS
2. DO NOT open the viewing door.
3. DO NOT open the damper, the damper needs to be
closed during start up.
4. DO NOT add pellets to the burn pot by hand.
NOTE: During the rst few res, your stove will emit an odor
as the high-temperature paint cures or becomes seasoned
to the metal. Maintaining smaller res will minimize this.
Avoid placing items on the stovetop during this period
because the paint could be affected. Attempts to achieve
heat output rates that exceed heater design specications
can result in permanent damage to the heater.
AUTOMATIC IGNITOR
1. Fill hopper and clean burn pot.
2. Press “On/Off” button. Make sure green light comes
on.
3. The damper should be completely closed or open no
more than 1/4 of the way during start-up. This will vary
depending on your installation and elevation. Once
re is established adjust for desired ame increasing
the amount the damper is open as the heat setting is
increased (see “Damper Control”)
4. Adjust feed rate to desired setting by pressing “Heat
Level Advance” button.
5. If re doesn’t start in 12 minutes, press “On/Off”, wait
a few minutes, clear the burn pot, and start procedure
again.
DAMPER CONTROL
The damper control lever is located on the back of the
stove. The dampener adjusts the combustion air. This
control is necessary due to the varied burn characteristics
of individual installations, different pellet brands and pellet
feed rates. It allows you to improve the eciency of your
stove. Providing correct combustion air will reduce the
frequency of cleaning your glass door and prevent the rapid
buildup of creosote inside your stove and chimney. You
should adjust the damper based on the re’s appearance.
A low, reddish, dirty re can be improved by turning the
dampener slightly to the right. A “blow torch” re can be
improved by closing the damper a bit. On higher feed rates,
the damper should be open more. Through trial and error,
you will nd the best setting. Consult your dealer if you
need help. NOTE: On heat range “1”, damper should be
either completely closed or open no more than a 1/4 of the
way. If damper is open to far, it can cause the re to go out.
OPEN
CLOSED
OPENING DOOR
CAUTION:
• DO NOT OPERATE YOUR STOVE WITH THE VIEWING
DOOR OPEN. THE AUGER WILL NOT FEED PELLETS
UNDER THESE CIRCUMSTANCES AND A SAFETY
CONCERN MAY ARISE FROM SPARKS OR FUMES
ENTERING THE ROOM.
• THE FEED DOOR MUST BE CLOSED AND SEALED
DURING OPERATION.
If the door is opened while the stove is in operation it must
be closed within 30 seconds or the stove will shut down. If
the stove shuts down push the “On/Off” button to re-start
your stove. The stove will have to fully shut down and turn
off before you will be able to restart the stove.
ROOM AIR FAN
When starting your stove the Room Air Fan will not come
on until the stove’s heat exchanger warms up. This usually
takes about 10 minutes from start-up.
IF STOVE RUNS OUT OF PELLETS
The re goes out and the auger motor and blowers will run
until the stove cools. This will take 30 minutes or longer
depending on the heat remaining in the appliance. After
the stove components stop running all lights on the display
will go out and the two digit display will begin ashing “E3”
REFUELLING
Never place your hand near the auger while the stove is in
operation. We recommend that you not let the hopper drop
below 1/4 full.
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OPERATION INSTRUCTIONS
CAUTION:
• THE HOPPER AND STOVE TOP WILL BE HOT
DURING OPERATION; THEREFORE, YOU SHOULD
ALWAYS USE SOME TYPE OF HAND PROTECTION
WHEN REFUELING YOUR STOVE.
• DO NOTTOUCH THE HOT SURFACES OF THE STOVE.
EDUCATE ALL CHILDREN ON THE DANGERS OF A
HIGH-TEMPERATURE STOVE. YOUNG CHILDREN
SHOULD BE SUPERVISED WHEN THEY ARE IN THE
SAME ROOM AS THE STOVE.
TAMPER WARNING
This wood heater has a manufacturer-set minimum low
burn rate that must not be altered. It is against federal
regulations to alter this setting or otherwise operate this
wood heater in a manner inconsistent with operating
instructions in this manual.
WARNING:
• KEEP HOPPER LID CLOSED AT ALL TIMES EXCEPT
WHEN REFILLING.
• DO NOT OVERFILL HOPPER.
SHUTDOWN PROCEDURE
WARNING:
NEVER SHUT DOWN THIS UNIT BY UNPLUGGING IT
FROM THE POWER SOURCE.
Turning your stove off is a matter of pressing the “POWER”
button on the display board. The green light will turn back
to red when the “POWER” button is pushed. The auger
motor will stop, and the blowers will continue to operate
until the internal rebox temperatures have fallen to a
preset level.
1. Your stove is equipped with a high temperature
thermodisc. This unit has a manual reset thermodisc.
This safety switch has two functions.
A. To recognize an overheat situation in the stove and
shut down the fuel feed or auger system.
B. In case of a malfunctioning convection blower, the
high-temperature thermodisc will automatically shut
down the auger, preventing the stove from overheating.
NOTE: On some units, once tripped, like a circuit breaker,
the reset button will have to be pushed before restarting
your stove. On other units the thermodisc has no reset
button and will reset itself once the stove has cooled. The
manufacturer recommends that you call your dealer if this
occurs as this may indicate a more serious problem. A
service call may be required.
2. If the combustion blower fails, an air pressure switch
will automatically shut down the auger.
NOTE: Opening the stove door for more than 30 seconds
during operation will cause enough pressure change to
activate the air switch, shutting the fuel feed off. The stove
will shut down and show “E2” on the two digit display. The
stove has to fully shut down before restarting.
INTERIOR CHAMBERS
• Burn Pot - Periodically remove and clean the burn pot
and the area inside the burn pot housing. In particular,
it is advisable to clean out the holes in the burn pot to
remove any build up that may prevent air from moving
through the burn pot freely.
• Heat Exchanger - There is a clean out plate on both
sides of the heat exchanger that need to be removed to
clean y ash out of the heat exchanger. The cleanouts
are located inside the cabinet doors, on the lower front
corners of the heat exchanger. To access these clean
outs, you must remove both side panels. The clean outs
are secured to the rebox with (2) 5/16” screws. Remove
the clean outs and vacuum out any accumulated ash.
This should be done at least once per month or more
frequently if large amounts of ash are noticed while
cleaning or if the stove does not seem to be burning
properly.
If a vacuum is used to clean your stove, we suggest
using the AV15E AshVac vacuum. The AV15E AshVac is
designed for ash removal. Some regular vacuum cleaner
(i.e. shop vacs) may leak ash into the room.
DO NOT VACUUM HOT ASH.
WARNING:
FAILURE TO PROPERLY MAINTENANCE THE CLEAN
OUTS WILL RESULT IN POOR PERFORMANCE OF THIS
STOVE.
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MAINTENANCE
CAUTION:
• FAILURE TO CLEAN AND MAINTAIN THIS UNIT AS
INDICATED CAN RESULT IN POOR PERFORMANCE,
SAFETY HAZARDS, FIRE, AND EVEN DEATH.
• NEVER PERFORM ANY INSPECTIONS, CLEANING,
OR MAINTENANCE ON A HOT STOVE.
• DISCONNECT THE POWER CORD BEFORE
PERFORMING ANY MAINTENANCE! NOTE:
TURNING THE ON/OFF SWITCHTO ”OFF” DOES NOT
DISCONNECT ALL POWER TO THE ELECTRICAL
COMPONENTS OF THE STOVE.
• DO NOT OPERATE STOVE WITH BROKEN GLASS,
LEAKAGE OF FLUE GAS MAY RESULT.
CREOSOTE FORMATION, INSPECTION, &
REMOVAL
CAUTION:
THE EXHAUST SYSTEM SHOULD BE CHECKED
MONTHLY DURING THE BURNING SEASON FOR ANY
BUILD-UP OF SOOT OR CREOSOTE.
When any wood is burned slowly, it produces tar and other
organic vapors, which combine with expelled moisture
to form creosote. The creosote vapors condense in the
relatively cool chimney ue or a newly started re or
from a slow-burning re. As a result, creosote residue
accumulates on the ue lining. When ignited, this creosote
makes an extremely hot re, which may damage the
chimney or even destroy the house. Despite their high
eciency, pellet stoves can accumulate creosote under
certain conditions. The chimney connector and chimney
should be inspected by a qualied person annually or per
ton of pellets to determine if a creosote or y ash build-up
has occurred. If creosote has accumulated, it should be
removed to reduce the risk of a chimney re. Inspect the
system at the stove connection and at the chimney top.
Cooler surfaces tend to build creosote deposits quicker, so
it is important to check the chimney from the top as well as
from the bottom. The creosote should be removed with a
brush specically designed for the type of chimney in use.
A qualied chimney sweep can perform this service. It is
also recommended that before each heating season the
entire system be professionally inspected, cleaned and, if
necessary, repaired. To clean the chimney, disconnect the
vent from the stove.
FLY ASH
This accumulates in the horizontal portion of an exhaust
run. Though non-combustible, it may impede the normal
exhaust ow. It should therefore be periodically removed.
ASH REMOVAL & DISPOSAL
CAUTION:
ALLOW THE STOVE TO COOL BEFORE PERFORMING
ANY MAINTENANCE OR CLEANING. ASHES MUST BE
DISPOSED IN A METAL CONTAINER WITH A TIGHT
FITTING LID. THE CLOSED CONTAINER OF ASHES
SHOULD BE PLACED ON A NON-COMBUSTIBLE
SURFACE OR ON THE GROUND, WELL AWAY FROM
ALL COMBUSTIBLE MATERIALS, PENDING FINAL
DISPOSAL.
Remove the ashes periodically to avoid unnecessary ash
build up. Remove ashes when unit has cooled. Ashes
should be placed in a metal container with a tight tting
lid. The closed container of ashes should be placed
on a noncombustible oor or on the ground, well away
from all combustible materials, pending nal disposal. If
the ashes are disposed of by burial in soil or otherwise
locally dispersed, they should be retained in the closed
container until all embers have been thoroughly cooled.
The container shall not be used for other trash or waste
disposal. If combined with combustible substances,
ashes and embers may ignite. Ash removal is as follows:
1. Let the re burn out and allow the unit to cool to room
temperature.
2. Make sure the pellet stove is at room temperature
before touching. Open the door, remove the burn pot
and empty it into a metal container.
3. Vacuum ashes from the rebox. BE SURE THAT ASHES
ARE COOL TO THE TOUCH BEFORE VACUUMING.
Some vacuum cleaners may leak ash into the room.
Your vacuum cleaner should have a special lter or
bag to eliminate leakage.
4. Reinstall the burn pot.
SMOKE & CO MONITORS
Burning wood naturally produces smoke and carbon
monoxide(CO) emissions. CO is a poisonous gas
when exposed to elevated concentrations for extended
periods of time. While the modern combustion systems
in heaters drastically reduce the amount of CO emitted
NEVER OPERATE THIS PRODUCT WHILE UNATTENDED
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MAINTENANCE
out the chimney, exposure to the gases in closed or
conned areas can be dangerous. Make sure you stove
gaskets and chimney joints are in good working order
and sealing properly to ensure unintended exposure. It is
recommended that you use both smoke and CO monitors
in areas having the potential to generate CO.
CHECK & CLEAN THE HOPPER
Check the hopper periodically to determine if there is any
sawdust (nes) that is building up in the feed system or
pellets that are sticking to the hopper surface. Clean as
needed.
DOOR & GLASS GASKETS
Inspect the main door and glass window gaskets
periodically. The main door may need to be removed to
have frayed, broken, or compacted gaskets replaced
by your authorized dealer. This unit’s door uses a 3/4”
diameter rope gasket.
BLOWER MOTORS
Clean the air holes on the motors of both the exhaust and
distribution blowers annually. Remove the exhaust blower
from the exhaust duct and clean out the internal fan blades
as part of your fall start-up. If you have indoor pets your
power motors should be inspected monthly to make sure
they are free of animal hair build up. Animal hair build up
in blowers can result in poor performance or unforeseen
safety hazards.
PAINTED SURFACES
Painted surfaces may be wiped down with a damp cloth. If
scratches appear, or you wish to renew your paint, contact
your authorized dealer to obtain a can of suitable high-
temperature paint.
GLASS
We recommend using a high quality glass cleaner. Should
a buildup of creosote or carbon accumulate, you may wish
to use 000 steel wool and water to clean the glass. DO
NOT use abrasive cleaners. DO NOT perform the cleaning
while the glass is HOT. Do not attempt to operate the unit
with broken glass. Replacement glass may be purchased
from your U.S. Stove dealer. If glass is broken, follow these
removal procedures:
1. Once the heater has cooled, remove the door from the
heater.
2. Remove the rope gasket from the door along with the
screws holding the glass retainer in place and the
glass retainer.
3. While wearing leather gloves (or any other gloves
suitable for handling broken glass), carefully remove
any loose pieces of glass from the door frame.
Dispose of all broken glass properly.
4. Replace the glass and gasket, making sure the gasket
runs the full perimeter of the glass edge.
5. Re-install the new glass by re-attaching the retainers
and screws, be careful not to over tighten the screws
for this could damage the glass.
DO NOT abuse the door glass by striking, slamming, or
similar trauma. Do not operate the stove with the glass
removed, cracked, or broken.
FALL START UP
Prior to starting the rst re of the heating season, check
the outside area around the exhaust and air intake systems
for obstructions. Clean and remove any y ash from the
exhaust venting system. Clean any screens on the exhaust
system and on the outside air intake pipe. Turn all of the
controls on and make sure that they are working properly.
This is also a good time to give the entire stove a good
cleaning throughout.
SPRING SHUTDOWN
After the last burn in the spring, remove any remaining
pellets from the hopper and the auger feed system. Scoop
out the pellets and then run the auger until the hopper
is empty and pellets stop owing (this can be done by
pressing the “ON” button with the viewing door open).
Vacuum out the hopper. Thoroughly clean the burn pot,
and rebox. It may be desirable to spray the inside of the
cleaned hopper with an aerosol silicone spray if your stove
is in a high humidity area. The exhaust system should be
thoroughly cleaned.
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MAINTENANCE
MAINTENANCE SCHEDULE
Use the following as a guide under average use conditions.
Gaskets around door and door glass should be inspected
and repaired or replaced when necessary.
Daily Weekly Monthly or
as needed
Burn Pot Stirred Empty
Combustion
Chamber Brushed
Ashes Check Empty
Interior Chambers Vacuumed
Combustion
Blower Blades
Vacuumed /
Brushed
Convection Blower
Impeller
Vacuumed /
Brushed
Vent System Cleaned
Gaskets Inspected
Glass Wiped Cleaned
Hopper (end of
season)
Empty &
Vacuumed
For Parts Assistance Call: 800-750-2723 Ext 5051 or Email: [e-mail]
The information in this owner’s manual is specic to your unit. When ordering replacement parts the information in this
manual will help to ensure the correct items are ordered. Before contacting customer service write down the model
number and the serial number of this unit. That information can be found on the certication label attached to the back of
the unit. Other information that may be needed would be the part number and part description of the item(s) in question.
Part numbers and descriptions can be found in the “Repair Parts” section of this manual. Once this information has been
gathered you can contact customer service by phone [phone] Ext 5051 or Email [e-mail].
Model Information
Model Number
Serial Number
HOW TO ORDER REPAIR PARTS
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TROUBLE SHOOTING GUIDE
When your stove acts out of the ordinary, the rst reaction is to call for help. This guide may save time and money by
enabling you to solve simple problems yourself. Problems encountered are often the result of only ve factors: 1) poor
fuel; 2) poor operation or maintenance; 3) poor installation; 4) component failure; 5) factory defect. You can usually solve
those problems related to 1 and 2. Your dealer can solve problems relating to 3, 4 and 5. Refer to diagrams on page 25
to help locate indicated parts.
For the sake of troubleshooting and using this guide to assist you, you should look at your heat level setting to see which
light is ashing.
• Disconnect the power cord before performing any maintenance! NOTE: Turning the ON/OFF Switch to ”OFF” does not
disconnect all power to the electrical components of the stove.
• Never try to repair or replace any part of the stove unless instructions for doing so are given in this manual. All other
work should be done by a trained technician.
Display is Flashing “E1”
Possible Causes Possible Remedies: (Unplug stove rst when possible)
The convection blower is overheating and
tripping the internal temperature shutoff.
Clean any dust off of the windings and fan blade. If oiling the blower
does not help, the blower may be bad.
The stove is being left on the highest setting
for extended periods of time.
If operating the heater on the highest heat setting, the room
temperature could increase enough and lead to potential overheating
situations. If this happens try operating at a lower heat setting.
Fuel other than wood pellets is being burned in
the stove.
This pellet stove is designed and tested to use wood pellets. Check for
signs of fuel other than wood pellets. No other types of fuel have been
approved for this pellet stove. If there are signs of other types of fuel
being used, stop using them immediately.
Power surge or brown out situation. A power surge, spike, or voltage drop could cause the high limit switch
to trip. Check to see if a surge protector is being used on the stove. If
not, recommend one to the customer.
High Limit Switch is malfunctioning. If the other items check out OK, replace the high limit switch.
Display is Flashing “E2”
Possible Causes Possible Remedies: (Unplug stove rst when possible)
Airow switch hose or stove attachment pipes
for hose are blocked.
Unhook air hose from the air switch and blow through it. If air ows
freely, the hose and tube are ne. If air will not ow throw the hose, use
a wire coat hanger to clear the blockage.
The air inlet, burnpot, interior combustion air
chambers, combustion blower, or exhaust pipe
are blocked with ash or foreign material.
Follow all cleaning procedures in the maintenance section of the
owner’s manual.
The rebox is not properly sealed. Make sure the door is closed and that the gasket is in good shape.
Vent pipe is incorrectly installed. Check to make sure vent pipe installation meets criteria in owner’s
manual.
The airow switch wire connections are bad. Check the connectors that attach the gray wires to the air switch.
Combustion blower failure.
With the stove on, check to see if the combustion blower is running.
If it is not, you will need to check for power going to the combustion
blower. It should be a full current. If there is power, the blower is bad.
If there is not.
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Display is Flashing “E3”
Possible Causes Possible Remedies: (Unplug stove rst when possible)
The hopper is out of pellets Rell the hopper.
The air dampener is too far open for a low feed
setting If on the low setting, you may need to close the dampener all the way.
The burnpot holes are blocked. Remove the burnpot and thoroughly clean it.
The air inlet, the interior chambers, or exhaust
system has a partial blockage.
Follow all cleaning procedures in the maintenance section of the
owner's manual
The hopper safety switch has failed or hopper
is open.
When operating the unit, be sure the hopper lid is closed so that the
hopper safety switch will activate. Check the wires leading from the
hopper safety switch to the control panel and auger motor for secure
connections. Use a continuity tester to test the hopper safety switch;
replace if necessary.
The auger shaft is jammed.
Start by emptying the hopper. Then remove the auger motor by
removing the auger pin, then remove the two bolts that hold the auger
bracket to the auger tube. The auger bracket will now be able to be
removed form the auger tube. Remove the two bolts on the side of the
auger tube to remove the lower bearing of the auger. Pull the auger out
of the tube to free the jam.
The auger motor has failed.
Remove the auger motor from the auger shaft and try to run the unit. If
the motor will turn the shaft is jammed on something. If the motor will
not turn, the motor is bad.
The Proof of Fire (POF) thermodisc has
malfunctioned.
Temporarily bypass the POF thermodisc by disconnecting the two
wires and connecting them with a short piece of wire. Then plug the
stove back up. If the stove comes on and works, you need to replace
the POF thermodisc. This is for testing only. DO NOT LEAVE THE
THERMODISC BYPASSED. Your blowers will never shut off and if the
re went out the auger will continue to feed pellets until the hopper is
empty if you leave the POF thermodisc bypassed.
The control board is not sending power to
the POF thermodisc or other auger system
components.
There should be a 5-volt (approximately) current going to the POF
thermodisc after the stove has been on for 10 minutes.
TROUBLE SHOOTING GUIDE
Control board not sending power to combustion
blower.
If there is no current going to the combustion blower, check all wire
connections. If all wires are properly connected, you have a bad
control board.
Control board not sending power to air switch. There should be a 5-volt current (approximately) going to the air switch
after the stove has been on for 30 seconds.
Air switch has failed.
To test the air switch, you will need to disconnect the air hose from the
body of the stove. With the other end still attached to the air switch,
very gently suck on the loose end of the hose (you may want to remove
the hose entirely off the stove and the air switch rst and make sure
it is clear). If you hear a click, the air switch is working. BE CAREFUL
TOO MUCH VACUUM CAN DAMAGE THE AIR SWITCH.
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TROUBLE SHOOTING GUIDE
Display is Flashing “E4”
Possible Causes Possible Remedies: (Unplug stove rst when possible)
The air inlet, burnpot, interior combustion air
chambers, combustion blower, or exhaust pipe
are blocked with ash or foreign material.
Follow all cleaning procedures in the maintenance section of the
owner’s manual.
The Proof of Fire (POF) thermodisc has came
unpluged Check the (POF) thermodisc to see if the wires are connected properly.
The Proof of Fire (POF) thermodisc has
malfunctioned.
Temporarily bypass the POF thermodisc by disconnecting the two
wires and connecting them with a short piece of wire. Then plug the
stove back up. If the stove comes on and works, you need to replace
the POF thermodisc. This is for testing only. DO NOT LEAVE THE
THERMODISC BYPASSED. Your blowers will never shut off and if the
re went out the auger will continue to feed pellets until the hopper is
empty if you leave the POF thermodisc bypassed.
The hopper is out of Pellets. Rell the hopper.
The hopper safety switch has failed or hopper
is open.
When operating the unit, be sure the hopper lid is closed so that the
hopper safety switch will activate. Check the wires leading from the
hopper safety switch to the control panel and auger motor for secure
connections. Use a continuity tester to test the hopper safety switch;
replace if necessary.
The auger shaft is jammed.
Start by emptying the hopper. Then remove the auger motor by
removing the auger pin. Remove the auger shaft inspection plate in
the hopper so that you can see the auger shaft. Gently lift the auger
shaft straight up so that the end of the auger shaft comes up out of
the bottom auger bushing. Next, remove the two nuts that hold the
top auger biscuit in. Then rotate the bottom end of the auger shaft up
towards you until you can lift the shaft out of the stove. After you have
removed the shaft, inspect it for bent ights, burrs, or broken welds.
Remove any foreign material that might have caused the jam. Also,
check the auger tube for signs of damage such as burrs, rough spots,
or grooves cut into the metal that could have caused a jam.
The auger motor has failed.
Remove the auger motor from the auger shaft and try to run the unit. If
the motor will turn the shaft is jammed on something. If the motor will
not turn, the motor is bad.
Display is Flashing “E5”
Possible Causes Possible Remedies: (Unplug stove rst when possible)
The stove automaticaly ashes "E5" when
turned on
The T-stat sensor has come unpluged form the control board. Check
to see if the sensor is unpluged. If the sensor is not unpluged then the
sensor is damaged or has a short. If the sensor is damaged or has a
short it will need to be replaced.
CONVECTION BLOWER SHUTS OFF AND COMES BACK ON
Possible Causes Possible Remedies: (Unplug stove rst when possible)
The convection blower is overheating and
tripping the internal temperature shutoff.
Clean any dust off of the windings and fan blades. If cleaning the
blower does not help, the blower may be bad.
Circuit board malfunction.
Test the current going to the convection blower. If there is power being
sent to the blower when it is shut off, then the control board is ne. If
there is NOT power being sent to the blower when it shuts off during
operation, then you have a bad control board.
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19
STOVE FEEDS PELLETS, BUT WILL NOT IGNITE
Possible Causes Possible Remedies: (Unplug stove rst when possible)
Air damper open too far for ignition.
Push the air damper in closer to the side of the stove for startup. In
some situations it may be necessary to have the damper completely
closed for ignition to take place. After there is a ame, the damper can
then be adjusted for the desired feed setting.
Blockage in igniter tube or inlet for igniter tube.
Find the igniter housing on the backside of the rewall. The air intake
hole is a small hole located on bottom side of the housing. Make sure
it is clear. Also, look from the front of the stove to make sure there is
not any debris around the igniter element inside of the igniter housing.
The burnpot is not pushed completely to the
rear of the rebox.
Make sure that the air intake collar on the burnpot is touching the rear
wall of the rebox.
Bad igniter element.
Put power directly to the igniter element. Watch the tip of the igniter
from the front of the stove. After about 2 minutes the tip should glow.
If it does not, the element is bad.
The control board is not sending power to the
igniter.
Check the voltage going to the igniter during startup. It should be a full
current. If the voltage is lower than full current, check the wiring. If the
wiring checks out good, the board is bad.
SMOKE SMELL COMING BACK INTO THE HOME
Possible Causes Possible Remedies: (Unplug stove rst when possible)
There is a leak in the vent pipe system.
Inspect all vent pipe connections. Make sure they are sealed with
RTV silicone that has a temperature rating on 500 degree F or higher.
Also, seal joints with UL-181-AP foil tape. Also, make sure the square
to round adapter piece on the combustion blower has been properly
sealed with the same RTV.
The gasket on the combustion blower has
gone bad.
Inspect both gaskets on the combustion blower to make sure they are
in good shape.
Because it is a wood-burning device, your pellet heater may emit a faint wood-burning odor. If this increases beyond
normal, or if you notice an unusual soot build-up on walls or furniture, check your exhaust system carefully for leaks. All
joints should be properly sealed. Also clean your stove, following instructions in “MAINTENANCE”. If problem persists,
contact your dealer.
HIGH LIMIT SWITCH KEEPS TRIPPING
Possible Causes Possible Remedies: (Unplug stove rst when possible)
The convection blower is overheating and
tripping the internal temperature shutoff.
Clean any dust off of the windings and fan blades. If oiling the blower
does not help, the blower may be bad.
The stove is being left on the highest setting
for extended periods of time.
If operating the heater on the highest heat setting, the room
temperature could increase enough and lead to potential overheating
situations. If this happens, try operating at a lower heat setting.
Fuel other than wood pellets is being burned in
the stove.
This pellet stove is designed and tested to use wood pellets. Check for
signs of fuel other than wood pellets. No other types of fuel have been
approved for this pellet stove. If there are signs of other types of fuel
being used, stop using them immediately.
Power surge or brown out situation.
A power surge, spike, or voltage drop could cause the high limit switch
to trip. Check to see if a surge protector is being used on the stove. If
not, recommend one to the consumer.
High limit switch is malfunctioning. If the other items check out OK, replace the high limit switch.
TROUBLE SHOOTING GUIDE
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TROUBLE SHOOTING GUIDE
STOVE WILL NOT FEED PELLETS, BUT FUEL FEED LIGHT COMES ON AS DESIGNED
Possible Causes Possible Remedies: (Unplug stove rst when possible)
High limit switch has tripped or is
defective.
Wait for the stove to cool for about 30 - 45 minutes. Locate the High Limit
thermodisc and press the reset button on the back of it. If the heater will not
restart, check the thermodisc to see if it’s bad. To test if the thermodisc is
bad, you can bypass it as described previously for the POF thermodisc.
Bad Auger Motor.
Remove the auger motor from the auger shaft and try to run the unit. If the
motor will turn the shaft is jammed on something. If the motor will not turn,
the motor is bad.
Auger Jam.
Start by emptying the hopper. Then remove the auger motor by removing the
auger pin. Remove the auger shaft inspection plate in the hopper so that you
can see the auger shaft. Gently lift the auger shaft straight up so that the end
of the auger shaft comes up out of the bottom auger bushing. Next, remove
the two nuts that hold the top auger biscuit in. Then rotate the bottom end
of the auger shaft up towards you until you can lift the shaft out of the stove.
After you have removed the shaft, inspect it for bent ights, burrs, or broken
welds. Remove any foreign material that might have caused the jam. Also,
check the auger tube for signs of damage such as burrs, rough spots, or
grooves cut into the metal that could have caused a jam.
Loose wire or connector. Check all wires and connectors that connector to the auger motor, high limit
switch, and the Molex connector.
Bad control board.
If the fuse is good, the wires and connectors check out good, and the high
limit switch did not trip, test for power going to the auger motor. If there is
not a full current going to the auger motor when the fuel feed light is on, you
have a bad control board.
• GLASS “SOOT’S” UP AT A VERY FAST RATE
• FLAME IS LAZY, DARK, AND HAS BLACK TIPS
• AFTER STOVE HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLS
Possible Causes Possible Remedies: (Unplug stove rst when possible)
Stove or vent pipe is dirty, which restricts
airow through the burnpot.
Follow all cleaning procedure in the maintenance section of the owner’s
manual.
Vent pipe installed improperly. Check to make sure the vent pipe has been installed according to the criteria
in the owner’s manual.
Air damper is set too far in (closed) for a
higher setting.
Pull the damper knob farther out away from the side of the stove and try to
burn the unit again.
Burnpot holes are blocked. Remove the burnpot and thoroughly clean it.
Air damper is broken.
Visually inspect the damper assembly. Make sure the damper plate is
attached to the damper rod. When the damper rod is moved the plate should
move with it.
Blockage in air intake pipe. Visually inspect the air intake pipe that leads into the burnpot for foreign
material.
Combustion blower is not spinning fast
enough.
Test the RPM on the blower after the blades have been cleaned. The RPM
should be approximately 3000 RPM.
Bad Pellets. (Applies to GLASS “SOOT’S”
UP AT A VERY FAST RATE Only)
The brand of pellets or the batch of pellets that are being used may be of poor
quality. If possible, try a different brand of pellets. You might also want to try
a brand that is made from a different type of wood (softwood vs. hardwood).
Different woods have different characteristics when being burned.
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