Volkswagen Passat 2011 Guide

Maintenance
Passat 2011 ➤
Passat Variant 2011 ➤
Edition 01.2019
Service
Service Department. Technical Information

Maintenance
Heading
1. Engine list
2. Service work
3. General information
4. Descriptions of work:
5. Exhaust emissions test
6. Glossary
7. ---Change history---
Technical information should always be available to the foremen and mechanics, because their
careful and constant adherence to the instructions is essential to ensure vehicle road-worthiness and
safety. In addition, the normal basic safety precautions for working on motor vehicles must, as a
matter of course, be observed.
Service
All rights reserved.
No reproduction without prior agreement from publisher.
Copyright © 2019 Volkswagen AG, Wolfsburg D3E8031B2B4

Contents
1 Engine list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
2 Service work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.1 Information about flexible or fixed service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.2 Service tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3 General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3.1 Raising vehicle with lifting platform or trolley jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3.2 Stickers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
3.3 Connecting vehicle diagnostic tester . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3.4 Vehicle identification number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3.5 Vehicle data sticker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3.6 Country overview for diesel not compliant with EN 590 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3.7 Country overview for petrol not compliant with EN 228 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3.8 Engine code and engine number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3.9 Severe operating conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3.10 Countries with hot climate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
3.11 Countries with high levels of dust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
3.12 Identification plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
3.13 Shortened intervals for spark plug replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4 Descriptions of work: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
4.1 Swivel joints, axle mountings, coupling rod bearings and anti-roll bar rubber mounting:
inspecting for damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
4.2 Activation of environment monitoring system (Front Assist): checking . . . . . . . . . . . . . . . . 39
4.3 Automatic headlight control and static cornering light: checking function . . . . . . . . . . . . . . 39
4.4 Front passenger front airbag: checking key switch and “ON/OFF function” . . . . . . . . . . . . 40
4.5 Battery: checking battery terminal clamps for secure seating . . . . . . . . . . . . . . . . . . . . . . 42
4.6 Battery: checking with battery tester (always refer to workshop manual) . . . . . . . . . . . . . . 45
4.7 Status of battery: reading, sending diagnosis protocol online . . . . . . . . . . . . . . . . . . . . . . 45
4.8 Reducing agent (AdBlue®/DEF): replenishing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
4.9 Reducing agent (AdBlue®/DEF): changing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
4.10 Tyres: checking condition, wear pattern, tyre pressure and tread depth . . . . . . . . . . . . . . 51
4.11 Brake and clutch system: changing brake fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
4.12 Brake system and shock absorbers: inspecting for leaks and damage . . . . . . . . . . . . . . . . 81
4.13 Brakes, front and rear: checking thickness of brake pads and condition of brake discs . . 82
4.14 Brake fluid level: checking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
4.15 Diesel particulate filter: checking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
4.16 Dual clutch gearbox 02E: changing gear oil and filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
4.17 Electric windows: checking positioning (open and close functions) . . . . . . . . . . . . . . . . . . 86
4.18 Natural gas tank: renew. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
4.19 Natural gas filler connection and sealing cap: check condition, clean if necessary and check
seal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
4.20 Fault memory of all systems: reading with vehicle diagnostic tester , correcting possible faults
according to repair guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
4.21 Bonnet catch hook: grease. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
4.22 Gearbox, final drive and drive shaft boots: inspect for leaks and damage. . . . . . . . . . . . . 88
4.23 All-wheel drive coupling: changing oil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
4.24 Interior and exterior body: inspecting for corrosion with doors and flaps open . . . . . . . . . . 93
4.25 Poly V-belt: renewing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
4.26 Poly V-belt: check condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
4.27 Cooling system: checking frost protection and coolant level . . . . . . . . . . . . . . . . . . . . . . . . 95
4.28 Diesel fuel filter: renewing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
4.29 Air filter: cleaning housing and renewing filter element . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
4.30 Multi-purpose additive for diesel fuel: adding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
4.31 Multi-purpose additive for petrol fuel: adding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
4.32 Memory seat: initialising . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Passat 2011 ➤ , Passat Variant 2011 ➤
Maintenance - Edition 01.2019
Contents i

4.33 Engine and components in engine compartment: inspecting for leaks and damage (from
above and below) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
4.34 Engine cover panel “top”: removing and installing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
4.35 Engine compartment cover (noise insulation) “bottom”: removing and installing . . . . . . . . 109
4.36 Engine oil level: checking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
4.37 Engine oil: draining or extracting, renewing oil filter and replenishing engine oil . . . . . . . . 110
4.38 Engine oil: capacities and specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
4.39 Panorama tilting/sliding roof with rear panorama roof: checking function, cleaning and
greasing guide rails, and cleaning wind deflector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
4.40 Road test: performing (driving behaviour, noises, air conditioner etc.) . . . . . . . . . . . . . . . . 119
4.41 Wheel securing bolts: tightening to specified torque . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
4.42 Radio code: reading using vehicle diagnostic tester . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
4.43 Radio/navigation system: entering PIN of anti-theft coding and storing local radio stations to
station buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
4.44 Tyre pressure monitoring : performing basic setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
4.45 Tyre repair set: checking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
4.46 Window wash/wipe system and headlight washer system: checking function . . . . . . . . . . 127
4.47 Wiper blade protection: removing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
4.48 Headlight adjustment: checking halogen headlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
4.49 Headlight adjustment: checking gas discharge headlights without DLA . . . . . . . . . . . . . . 137
4.50 Headlight adjustment: checking gas discharge headlights with DLA . . . . . . . . . . . . . . . . . . 141
4.51 Headlight adjustment: checking fog lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
4.52 Sliding sunroof drains: checking for blockage, cleaning if necessary . . . . . . . . . . . . . . . . 149
4.53 Service interval display: resetting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
4.54 Service interval display: recoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
4.55 Sunroof: checking function, cleaning and greasing guide rails . . . . . . . . . . . . . . . . . . . . . . 154
4.56 Track rods: checking clearance, attachment and boots . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
4.57 Auxiliary heater: setting weekday in menu of dash panel insert . . . . . . . . . . . . . . . . . . . . . . 154
4.58 Dust and pollen filter: cleaning housing and renewing filter element . . . . . . . . . . . . . . . . . . 155
4.59 Transportation mode: switching off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
4.60 Transportation devices: removing blocking pieces from springs on front axle . . . . . . . . . . 156
4.61 Transportation devices: removing tie-down rings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
4.62 Door arrester: grease. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
4.63 Clock and date: setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
4.64 Underbody: inspecting for damage to underbody sealant, underbody panels, routing of lines,
plugs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
4.65 Camshaft drive toothed belt (diesel engines): renewing . . . . . . . . . . . . . . . . . . . . . . . . . . 161
4.66 Spark plugs: renewing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
4.67 Natural gas system: inspect natural gas tank for corrosion and leakage. . . . . . . . . . . . . . . 170
4.68 Natural gas system: checking wax layer between natural gas fuel tank and fuel tank shut-off
valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
5 Exhaust emissions test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
5.1 Exhaust emissions test for petrol engines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
5.2 Exhaust emissions test for diesel engines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
6 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
7 ---Change history--- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Passat 2011 ➤ , Passat Variant 2011 ➤
Maintenance - Edition 01.2019
ii Contents

1 Engine list
(VIGG001253; Edition 01.2019)
This chapter provides information on the following subjects:
Petrol engines ⇒ page 1
Diesel engines ⇒ page 2
Note
To ease the search for an engine, the engine codes are listed in
alphabetical order.
Petrol engines
Engines ⇒ Petrol engine Petrol engine Petrol engine Petrol engine
Displace‐
ment
I 3.6 1.4 2.0 1.8
Engine code BWS CAXA CCZB CDAA
No. of cylinders/valves per
cylinder
6/4 4/4 4/4 4/4
Power kW at rpm 220/6500 to 6700 90/5000 155/6200 118/4500 to 6200
Torque Nm at rpm 350/3500 to 3750 200/1500 to 4000 280/1700 to 5200 250/1500 to 4500
Bore ∅ mm 89 76.5 82.5 82.5
Stroke mm 96,35 75.6 92.8 84.2
Compression ratio 11.4 10.0 9.8 9.8
Injection/ignition Motronic MED 9.1
FSI
Motronic MED
17.5
TSI turbocharger
Motronic MED
17.5
TSI turbocharger
Motronic MED
17.5
TSI turbocharger
RON unleaded, at
least
98 95 95 95
Camshaft drive Chain Chain Chain Chain
Engines ⇒ Petrol engine Petrol engine Petrol engine Petrol engine
Displacement I 1.8 1.4 1.4 1.4
Engine code CDAB CDGA CKMA CTHD
No. of cylinders/valves per
cylinder
4/4 4/4 4/4 4/4
Power kW at rpm 112/4300 to 6200 110/5500 118/5800 118/5800
Torque Nm at rpm 250/1500 to 4500 220/1500 to 4500 240/1500 to 4500 240/1500 to 4500
Bore ∅ mm 82,5 76.5 76.5 76.5
Stroke mm 84,2 75.6 75.6 75.6
Compression ratio 9.6 10.0 10.00 10.0
Injection/ignition Motronic MED
17.5
TSI turbocharger
Motronic MED
17.1
CNG/TSI twin‐
charger
Motronic
MED17.5
MultiFuel
TSI twincharger
Motronic
MED17.5
TSI twincharger
RON unleaded,
at least
95 Natural gas and
95
95 95
RON Ethanol 85 — --- 104 ---
Camshaft drive Chain Chain Chain Chain
Passat 2011 ➤ , Passat Variant 2011 ➤
Maintenance - Edition 01.2019
1. Engine list 1

Diesel engines
Engines ⇒ Diesel engine Diesel engine Diesel engine
Displacement I 1.6 2.0 2.0
Engine code CAYC CFFA CFFB
No. of cylinders/valves per cylinder 4/4 4/4 4/4
Power kW at rpm 77/4400 100/4200 103/4200
Torque Nm at rpm 250/1500 to 2500 320/1750 to 2500 320/1750 to 2500
Bore ∅ mm 79.5 81.0 81.0
Stroke mm 80.5 95.5 95.5
Compression ratio 16.5 16.0 16.0
Injection/ignition TDI
common rail
TDI
common rail
TDI
common rail
Diesel particulate filter1) Yes Yes yes/no1)
Camshaft drive Toothed belt Toothed belt Toothed belt
1)In certain countries, vehicles are not offered with a diesel par‐
ticulate filter. Vehicles with a factory-fitted diesel particulate filter
can be identified by PR No. 7GG, 7MB, 7ME, 7MG or 7MQ on the
vehicle data sticker.
Engines ⇒ Diesel engine Diesel engine Diesel engine
Displacement I 2.0 2.0 2.0
Engine code CFGB CFGC CLLA
No. of cylinders/valves per
cylinder
4/4 4/4 4/4
Power kW at rpm 125/4200 130/4200 125/4200
Torque Nm at rpm 350/1750 to 2500 380/1750 to 2500 350/1750 to 2500
Bore ∅ mm 81.0 81.0 81.0
Stroke mm 95.5 95.5 95.5
Compression ratio 16.0 16.0 16.0
Injection/ignition TDI
common rail
TDI
common rail
TDI
common rail
Diesel particulate filter1) Yes Yes no
PMS2)
Camshaft drive Toothed belt Toothed belt Toothed belt
1) Vehicles with a factory-fitted diesel particulate filter can be
identified by PR no. 7GG, 7MB, 7ME, 7MG or 7MG on the vehicle
data sticker.
2) PMS: particulate reduction system
Passat 2011 ➤ , Passat Variant 2011 ➤
Maintenance - Edition 01.2019
2 1. Engine list

2 Service work
Information reference flexible or fixed service ⇒ page 3
Service tables ⇒ page 7
2.1 Information about flexible or fixed serv‐
ice
Service identification ⇒ page 3
Flexible service ⇒ page 3
Fixed service ⇒ page 4
Service interval display ⇒ page 5
2.1.1 Service identification
– Referring to vehicle data sticker ⇒ page 25 , check if vehicle
is equipped with following PR numbers:
The PR number is decisive for the service intervals
⇒ page 7 .
Vehicle ID with PR number
Model year PR number Service
► 2012 QG1 Flexible service
► 2012 QG0, QG2, QG3 Fixed service
2013 ► QI6 Flexible service
2013 ► QI1, QI2, QI3, QI4, QI7 Fixed service
In the past, the PR numbers QG0, QG1 and QG2 determined the
type of service.
With immediate effect, these PR numbers only denote whether
an engine oil level sensor is installed or not and no longer have
an influence on the oil change interval.
2.1.2 Flexible service
The flexible service enables long service intervals, depending on
individual driving style and the conditions under which the vehicle
is used.
Note
For the flexible service a special LongLife engine oil is required
⇒ page 7 .
Vehicles with PR number “QG1” or “QI6” are set up for flexible
service when they leave the factory. This means that these vehi‐
cles have a flexible service interval display and are fitted with the
following components:
♦ Flexible service interval display in dash panel insert
♦ Engine oil level sensor
♦ Brake pad wear indicator (if fitted)
For vehicles with flexible service the service interval is determined
by the control unit and is indicated on service interval display
(SID) ⇒ page 5 .
Passat 2011 ➤ , Passat Variant 2011 ➤
Maintenance - Edition 01.2019
2. Service work 3

Therefore the service intervals are flexible.
2.1.3 Fixed service
For vehicles with a fixed service, fixed services are calculated.
This means that the mileage or time values are already set by
Volkswagen. For normal operating conditions achieving these
service intervals is technically assured.
Therefore the service intervals are fixed.
For vehicles
♦ which were delivered without extended servicing intervals
(ESI) (PR numbers “QG0”, “QG2”, “QI1”, “QI2”, “QI3”, “QI4”,
“QI7”.
♦ or for which the extended servicing interval (ESI) was stopped
♦ or for which no LongLife engine oil was used
fixed service applies.
These non-flexible service intervals apply to all types of service
including an engine oil change.
Vehicles with PR number “QG0”
The vehicles are “not” factory-fitted with components for flexible
service. Fixed service intervals apply for maintenance.
Vehicles with PR number “QG2”
The PR number is valid only to ►2012.
For these vehicles the flexible service is not factory-activated.
Therefore, these vehicles have a fixed service interval display
⇒ page 5 and for maintenance the fixed service intervals (rigid
service intervals) apply. These vehicles are fitted with the follow‐
ing components:
♦ Fixed service interval display in dash panel insert
♦ Engine oil level sensor
♦ Brake pad wear indicator (if fitted)
Vehicles with PR number “QG3”
The PR number is valid only to ►2012.
For these vehicles the flexible service is not factory-activated.
Therefore, these vehicles have a fixed service interval display
⇒ page 5 and for maintenance the fixed service intervals apply.
These vehicles are fitted with the following components:
♦ Fixed service interval display in dash panel insert
♦ Brake pad wear indicator (if fitted)
Passat 2011 ➤ , Passat Variant 2011 ➤
Maintenance - Edition 01.2019
4 2. Service work

2.1.4 Service interval display
Introduction of extended servicing intervals (ESI) ⇒ page 5
Flexible service interval display (only vehicles with a flexible serv‐
ice) ⇒ page 5
Fixed service interval display (only vehicles with a fixed service)
⇒ page 5
Service type for service due ⇒ page 5
Service initial warning ⇒ page 6
Reading service information using function buttons on dash panel
insert ⇒ page 7
Service interval display: resetting ⇒ page 149
Service interval display: recoding ⇒ page 152
Introduction of extended servicing intervals (ESI)
Ask your importer if the extended servicing interval (ESI) is avail‐
able for your country.
Flexible service interval display (only vehicles with a flexible serv‐
ice)
Calculation of service intervals:
♦ The service intervals on vehicles with a flexible service is cal‐
culated. Input values such as, distance travelled, fuel con‐
sumption, oil temperature and loading on diesel particulate
filter are evaluated by the control unit.
♦ The result of the evaluation is a value for the deterioration of
the oil due to thermal loading.
♦ The oil deterioration is the deciding factor concerning the dis‐
tance that can still be driven to the next service.
Note
For vehicles with a flexible service but which are serviced ac‐
cording to fixed service intervals, the service interval display must
be recoded to “non-flexible” ⇒ page 152 .
Fixed service interval display (only vehicles with a fixed service)
Calculation of service intervals:
♦ The service interval for vehicles with a fixed service is calcu‐
lated in fixed service intervals. This means that the mileage or
time values have been previously determined and specified by
Volkswagen.
♦ For normal operating conditions achieving these service in‐
tervals is technically assured.
Service type for service due
♦ Vehicles without text messages on the dash panel insert dis‐
play, a due service is indicated by a gong sound when the
ignition is switched on. A flashing “spanner symbol” also ap‐
pears for a few seconds.
♦ Vehicles with text messages on dash panel insert, the display
“Service now” appears.
The service information disappears after a few seconds or if en‐
gine is running.
Passat 2011 ➤ , Passat Variant 2011 ➤
Maintenance - Edition 01.2019
2. Service work 5

– It is also possible by pressing “OK button” -1- for multifunction
display in windscreen wiper lever
– or return to the original display by pressing “OK button” -5- in
the multifunction steering wheel.
Service initial warning
If a service is due, “Service initial warning” appears on dash panel
insert display when ignition is switched on.
♦ On vehicles without text messages on dash panel insert dis‐
play, the following indications appear: “spanner symbol” and
“km” with the distance that can be driven until the next service
is due.
After 10 seconds the display changes. A “clock symbol” appears
with the number of days to the next service.
♦ On vehicles with text messages on dash panel insert display
the following appears: “Service in --- km or --- days”.
The service information disappears after a few seconds or if en‐
gine is running.
– It is also possible to revert to normal display by pressing “OK
button” -1- for multifunction display in windscreen wiper lever
Passat 2011 ➤ , Passat Variant 2011 ➤
Maintenance - Edition 01.2019
6 2. Service work

– or return to the original display by pressing OK button -5- in
the multifunction steering wheel.
♦ The service initial warning is displayed 20 days before the next
service is due.
♦ The remaining distance displayed is always rounded to the
nearest 100 km or the remaining time rounded to full days.
Reading service information using rocker switch on windscreen
wiper lever or via buttons in the multifunction steering wheel
Note
♦
The current service information cannot be read until 500 km
have been driven after the last service.
♦ Dashes will appear on display until that time.
The current service information can always be read with ignition
switched on, engine switched off and vehicle stationary.
– Select menu “Settings” with rocker switch on windscreen wiper
lever or using buttons in the multifunction steering wheel.
– In submenu “Service” mark menu option “Info” and press OK
button in windscreen wiper lever or in multifunction steering
wheel.
♦ Vehicles without text messages on the dash panel insert dis‐
play, an overdue service is indicated by a minus sign in front
of the kilometre/mileage or day information.
♦ On vehicles with text messages on dash panel insert display,
the following appears if service is overdue: “Service since ---
km or --- days”.
Reading service information using function buttons on dash panel
insert
The current service information can always be read with ignition
switched on, engine switched off and vehicle stationary.
– Press button -3- twice to change to the Mode menu.
– Press button -1- 4 times.
Service interval display flashes. The remaining time to the next
service is displayed in days and kilometres.
2.2 Service tables
Note
♦
The service tables apply in general with differences depending
on the vehicle model and equipment level. There is no relation
between individual vehicles and identified vehicle identifica‐
tion numbers.
♦ Vehicle-specific time and mileage dependent additional work
can only be found in the ⇒ maintenance tables .
Passat 2011 ➤ , Passat Variant 2011 ➤
Maintenance - Edition 01.2019
2. Service work 7

2.2.1 Delivery inspection
Scope of work
– Battery: check battery terminal clamps for secure seating.
– Transportation mode: switch off.
– Service interval display: reset.
– Status of battery: read.
– Event memories of all systems: read.
– Radio/radio navigation system: store local radio stations to station buttons.
– Time and date: set.
– All switches, electrical consumers, sockets, gauges and other controls: check function.
– Front passenger airbag: check key switch and ON/OFF function.
– Window regulators: initialise (activate).
– Vehicle interior: check for cleanliness.
– Protective seat covers and protective carpet film: remove.
– All equipment which has been packed inside vehicle (if part of original equipment): install.
– Two safety hammers: install according to installation instructions.
– Edge protection on doors (plastic film): remove.
– Vehicle exterior: check for cleanliness.
– Tyre pressure: check.
– Wheel bolts: tighten to specified torque.
– Wiper blade protection: remove.
– Tyre Pressure Loss Indicator: calibrate after tyre pressure has been corrected.
– Vehicle: inspect for leaks and damage from above and below.
– Brake system: inspect for leaks and damage.
– Transportation devices: remove (if fitted).
– Vehicle underside (underbody): inspect for damage.
– Windscreen wash/wipe system and headlight washer system: check function and settings.
– Engine oil level: check; observe oil specification when topping up.
– Coolant level: check.
– Brake fluid: renew, if vehicle is older than 6 months.
– Brake fluid level: check that it is at maximum.
– Keys: check number, operation and cleanliness.
– Service Schedule / Digital Service Schedule: enter pre-delivery inspection.
– Owner's literature: check that literature is complete and prepare for delivery to customer.
– Carry out road test.
– Warning stickers: check that they are present.
– Charging cable: check that cable is present and check its condition.
• Applies only to BEV and PHEV
– High-voltage battery: charging
• Applies only to BEV and PHEV
Passat 2011 ➤ , Passat Variant 2011 ➤
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8 2. Service work

2.2.2 Scopes of service
Note
♦ Depending on the time elapsed and the mileage since the last
service, service events may be combined (inspection with oil
change).
♦ An extended scope of inspection is carried out in combination
with an inspection.
♦ The scopes of service work are generally applicable and differ
according to vehicle model and equipment level. There is no
relation between individual vehicles and identified vehicle
identification numbers.
♦ Scopes of service work for individual vehicles can be found
only in the maintenance tables. ⇒ Maintenance tables
Oil
change
service
Inspec‐
tion
Exten‐
ded
scope of
inspec‐
tion
(applies
only in
addition
to regu‐
lar in‐
spec‐
tion)
Scope of work
Vehicle interior
X – Interior lights: check function of headliner, luggage compartment and
glove compartment lights.
X – Horn: check function.
X – Charging cable: check that cable is present and check its condition.
• Applies only to BEV
X – High-voltage battery: check charge level, charge as necessary.
• Applies only to BEV
Vehicle exterior
X – Headlight washer system: check function.
X – Front lighting: check function.
X – Static cornering light (cornering light): check function.
X – Automatic headlight control: check function.
X – Rear lighting: check function.
X – Windscreen wash/wipe system: check function and spray jet settings and
adjust if necessary; check for damage.
X – Wiper blades: move blades to service position and check for damage;
check park position.
X – Interior and exterior of body: inspect for corrosion.
X – Windscreen: inspect for damage.
X – High-voltage charging socket in radiator grille: inspect for soiling and
damage.
• Applies only to PHEV
Passat 2011 ➤ , Passat Variant 2011 ➤
Maintenance - Edition 01.2019
2. Service work 9

Oil
change
service
Inspec‐
tion
Exten‐
ded
scope of
inspec‐
tion
(applies
only in
addition
to regu‐
lar in‐
spec‐
tion)
Scope of work
X – High-voltage charging socket in radiator grille and tank cap: inspect for
soiling and damage.
• Applies only to BEV
X – Reducing agent (AdBlue®): replenish only if customer requests.
• If part of equipment
X – Bonnet catch hook: grease.
• Only applies for: CC, Touran 1T, Golf Cabriolet, EOS, Phaeton, Golf 5K1,
Golf Plus, Passat 36, Tiguan 5N, Sharan 7N, Touareg 7P
X – Door arrester: grease.
• Applies only to Touran 1T, EOS, Golf Cabriolet, CC and Phaeton
X – Convertible top: clean and lubricate locking element.
• Applies only to Golf Cabriolet and Beetle Cabriolet
X – Convertible top: perform water test.
• Applies only to Golf Cabriolet and Beetle Cabriolet
X – Sunroof: check function, clean guide rails and lubricate with special
grease.
Underside of vehicle
X – Drain engine oil and renew oil filter.
X – Engine and components in engine compartment: inspect for leaks and
damage (from below).
X – Gearbox, final drive and drive shaft boots: inspect for leaks and damage.
X – Brakes, front and rear: check thickness of pads/linings and condition of
brake discs.
X – Poly V-belt: check condition.
X – Swivel joints, axle mountings, coupling rod bearings and anti-roll bar rub‐
ber mounting: inspect for damage.
X – Track rods: checking clearance, attachment and boots
X – Brake system and shock absorbers: inspecting for leaks and damage
X – Exhaust system: inspect for leaks, firm seating and damage.
X – Underbody: inspect for damage to undercoating, underbody cladding,
routing of lines, plugs.
X – Front and rear coil springs and rubber buffers: inspect for damage.
X – Warning stickers: check that they are present.
• Applies only to high-voltage vehicles
Passat 2011 ➤ , Passat Variant 2011 ➤
Maintenance - Edition 01.2019
10 2. Service work

Oil
change
service
Inspec‐
tion
Exten‐
ded
scope of
inspec‐
tion
(applies
only in
addition
to regu‐
lar in‐
spec‐
tion)
Scope of work
X – Removable towing bracket: check.
• If part of equipment
X – Air suspension: check for leaks and damage.
• Applies only to Touareg and Phaeton
Tyres
X – Tyre pressure: check.
X – Tyre mobility set: check for damage and use.
X – Tyres: check condition and wear pattern of tyre; enter tread depth.
Engine compartment
X – Engine oil: replenish.
X – Oil level: check.
X – Battery and, if fitted, second battery: check with battery tester.
X – Engine and components in engine compartment: inspect for leaks and
damage (from above).
X – Brake fluid level (dependent upon brake pad/lining wear): checking
X – Cooling system: check frost protection and coolant level.
X – Window wash/wipe system: check anti-freeze protection; replenish wash‐
er fluid.
X – Hybrid components: inspect for damage to high-voltage components and
wires.
• Applies only to HEV and PHEV
X – High-voltage components and high-voltage cables: inspect for damage
and correct routing and securing of lines.
• Applies only to BEV
X – Plenum chamber: check for soiling.
• Applies only to up!
X – Plenum chamber: check for soiling.
• Applicable for e-up! only
Final checks
X – Service interval display: resetting
X – Headlight adjustment: check and adjust as necessary.
X – Tyre Pressure Loss Indicator: calibrate after tyre pressure has been cor‐
rected.
X – Carry out road test.
Passat 2011 ➤ , Passat Variant 2011 ➤
Maintenance - Edition 01.2019
2. Service work 11

Oil
change
service
Inspec‐
tion
Exten‐
ded
scope of
inspec‐
tion
(applies
only in
addition
to regu‐
lar in‐
spec‐
tion)
Scope of work
X – High-voltage battery: charge.
• Applies only to PHEV
2.2.3 Service intervals to model year ►2013
Caution
Applies only to diesel engines
• In some countries, diesel has a higher sulphur content.
• The high sulphur content leads to excessive wear of cyl‐
inders and it considerably reduces the cleanliness of pis‐
tons.
♦ Therefore change engine oil every 7,500 km in countries
where the diesel has a high sulphur content.
Note
♦
For extremely uneconomical driving style or use under ex‐
treme conditions ⇒ page 28 , the shortest interval for an oil
change service is “7,500 km or 1 year”.
♦ However, other intervals apply for other countries. Your im‐
porter will inform you about this.
Passat (36) ►2012
Service intervals
From - to Engine/Engine code/
PR No./Remarks
Service events:
Intervals
Indicated on
service interval display
(includes oil change)
From intro‐
duction ►2012
Diesel, in countries where
the sulphur content in fuel is
high
Oil change service:
every 7,500 km or 1 year
YES
QG0/QG2/QG3 or QG1 ve‐
hicles coded to non-flexible
interval
Oil change service:
every 15,000 km or 1 year
YES
Interval service:
every 30,000 km or 2 years
YES
QG1 vehicles Interval service:
from 15,000 km or 1 year up to
max. 30,000 km or 2 years
YES
Passat 2011 ➤ , Passat Variant 2011 ➤
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12 2. Service work

Passat (36) ►2012
Service intervals
From - to Engine/Engine code/
PR No./Remarks
Service events:
Intervals
Indicated on
service interval display
(includes oil change)
For all vehicles Inspection service:
after 3 years or max 60,000
km, then every 2 years or
60,000 km
NO
PASSAT (36) 2013
Service intervals
From - to PR No. Service events:
Intervals
Indicated on
service interval display
(includes oil change)
2013 QI1 Oil change service (fixed):
every 5,000 km or 1 year
YES
QI2 Oil change service (fixed):
every 7,500 km or 1 year
YES
QI3 Oil change service (fixed):
every 10,000 km or 1 year
YES
QI4 Oil change service (fixed):
every 15,000 km or 1 year
YES
QI7 Oil change service (fixed):
every 10,000 mi or 1 year
YES
QI1, QI2, QI3, QI4, QI7 Interval service (fixed):
every 30,000 km or 2 years
YES
QI6 Interval service (flexible):
from 15,000 km or 1 year up to
max. 30,000 km or 2 years
YES
QI1, QI2, QI3, QI4, QI6, QI7 Inspection service:
after 3 years or max 60,000
km, then every 2 years or
60,000 km
NO
2.2.4 Service intervals as of model year 2014►
Scope of work Climate and traffic condi‐
tions usual for passenger
vehicles operated on fuels
compliant with EN 228 or
EN 590
For operation with fuels that are »NOT« compliant with
standards EN 228 ⇒ page 27 or EN 590
⇒ page 26
Oil change service --- QI1
every 5,000 km or 1 year (fixed) 1)
--- QI2
every 7,500 km or 1 year (fixed) 1)
--- QI3
every 10,000 km or 1 year (fixed) 1)
QI4
every 15,000 km or 1 year (fixed) 1)
QI6
max. 30,000 km or 2 years
(flexible) 1)
---
Passat 2011 ➤ , Passat Variant 2011 ➤
Maintenance - Edition 01.2019
2. Service work 13

Scope of work Climate and traffic condi‐
tions usual for passenger
vehicles operated on fuels
compliant with EN 228 or
EN 590
For operation with fuels that are »NOT« compliant with
standards EN 228 ⇒ page 27 or EN 590
⇒ page 26
QI7
every 10,000 mi or 1 year
(fixed) 1)
---
1) Whichever occurs first.
Scope of work Climate and traffic condi‐
tions usual for passenger
vehicles operated on fuels
compliant with EN 228 or
EN 590
For operation with fuels that are »NOT« compliant with
standards EN 228 ⇒ page 27 or EN 590
⇒ page 26
Inspection --- QI1
every 10,000 km or 1 year 1)
--- QI2
every 15,000 km or 1 year 1)
--- QI3
every 10,000 km or 1 year 1)
QI4
30,000 km or 2 years
then every 30,000 km or
1 year 1)
QI4
every 15,000 km or 1 year 1)
QI6
30,000 km or 2 years
then every 30,000 km or
1 year 1)
---
QI7
Every 20,000 mi or 2 years
1)
---
1) Whichever occurs first.
Scope of work Climate and traffic condi‐
tions usual for passenger
vehicles operated on fuels
compliant with EN 228 or
EN 590
For operation with fuels that are »NOT« compliant with
standards EN 228 ⇒ page 27 or EN 590
⇒ page 26
Inspection with expanded
scope
• Applies only in con‐
junction with regular in‐
spection
After 60,000 km or 3 years
then every 60,000 km or
2 years 1)
After 30,000 km or 2 years or
after 20,000 km or 2 years 1)
1) Whichever occurs first.
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14 2. Service work

2.2.5 Air filter
Scope of work Climate and traffic conditions usual
for passenger vehicles
Countries with high levels of dust
⇒ page 30
Air filter: cleaning housing and re‐
newing filter element
• Applies only to Polo (except for
1.0 TSI) and up! with PFI
Every 60,000 km
or 4 years 1)
Every 30,000 km
or 2 years 1)
Air filter: cleaning housing and re‐
newing filter element
Every 90,000 km
or 6 years 1)
Every 30,000 km
or 2 years 1)
1) Whichever occurs first.
2.2.6 Dust and pollen filter
Scope of work Climate and traffic conditions usual
for passenger vehicles
Countries with high levels of dust
⇒ page 30
Dust and pollen filter (cabin filter):
renew.
• Applies only to Polo (6R1 and
6C1) and up!
Every 30,000 km
or 2 years 1)
Max. 1 year
or 30,000 km 1)
Dust and pollen filter (cabin filter):
renew.
Every 60,000 km
or 2 years 1)
Max. 1 year
or 30,000 km 1)
1) Whichever occurs first.
2.2.7 Panoramic sliding sunroof
Scope of work Climate and traffic conditions usual
for passenger vehicles
Countries with high levels of dust
⇒ page 30
Panoramic sliding sunroof
• If the lubricating paste is grey,
clean and grease guide rails
and clean wind deflector.
After 60,000 km or 3 years
then every 60,000 km or 2 years 1)
Max. 1 year
or 15,000 km 1)
1) Whichever occurs first.
2.2.8 Sliding sunroof drains
Scope of work Climate and traffic conditions usual
for passenger vehicles
Countries with high levels of dust
⇒ page 30
Sliding sunroof drains: checking
for blockage, cleaning if necessary
Max. 2 years
or 30,000 km 1)
Max. 1 year
or 15,000 km 1)
1) Whichever occurs first.
Passat 2011 ➤ , Passat Variant 2011 ➤
Maintenance - Edition 01.2019
2. Service work 15

2.2.9 Toothed belt
Scope of work Climate and traffic conditions usual
for passenger vehicles
Countries with high levels of dust
⇒ page 30
Toothed belt and camshaft drive
tensioning roller: renew.
• Applies to all diesel engines
with toothed belt
Every 210,000 km Every 120,000 km
1) Whichever occurs first.
2.2.10 Poly V-belt
Scope of work Climate and traffic conditions usual
for passenger vehicles
Countries with high levels of dust
⇒ page 30
Poly V-belt: renewing --- Every 60,000 km
Poly V-belt for compressor: renew.
• Applies only to Touareg
Every 90,000 km Every 60,000 km
2.2.11 Diesel fuel filter
Scope of work Diesel compliant with EN 590 Diesel not compliant with EN 590
⇒ page 26
Diesel fuel filter: renewing
• Applies only to Polo (6R1 &
6C1) and Touareg
Every 60,000 km Every 30,000 km
Diesel fuel filter: renewing Every 90,000 km Every 30,000 km
2.2.12 Spark plugs
Scope of work Petrol engine compliant
with EN 228
E100 Petrol engine not compli‐
ant with EN 228
⇒ page 31
Spark plugs: renewing Every 60,000 km
or 4 years 1)
Every 40,000 km
or 4 years 1)
Every 30,000 km /
20,000 km
or 2 years 1)
and
every 15,000 km /
10,000 km
or 1 year 1)
Spark plugs: renewing
• Applies only to engine
codes: CDAA, CDAB,
CCZB, BWS
Every 90,000 km
or 6 years 1)
1) Whichever occurs first.
2.2.13 Brake fluid
Scope of work Climate and traffic conditions usual
for passenger vehicles
Only for markets outside Europe
and with fixed oil change intervals
Brake and clutch system: chang‐
ing brake fluid
• Applies to vehicles as of 2008►
3 years after initial registration,
then every 2 years
Every 2 years
Passat 2011 ➤ , Passat Variant 2011 ➤
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16 2. Service work