Vox Mikrotik User manual

Router
Installation
Guide
Mikrotik

Installation Guide - Pg 1
Visit us at vox.co.za
Before You Get Started
CONNECT YOUR MIKROTIK ROUTER
1. Only install the router once you receive confirmation from us that your line has been
activated by your Fibre provider. We’ll notify you via email and SMS. If your Fibre box is
active, you will see that the connection light is on.
2. It’s important to follow the instructions below using the device (computer or phone) you
have chosen to set up the router with at all times. Do not switch to another device during
the set-up process.
Power it up by plugging in the power supply into the back of MikroTik router. Link the
MikroTik router to the Fibre box using the network cable supplied, plug into Port 1 on both
devices (the MikroTik one is labeled: Internet/PoE in).
1
CONNECT YOUR DEVICE TO THE ROUTER
Wi-Fi Option:
Using your phone or laptop – go to Wi-Fi settings and connect to the Wi-Fi network
called “MikroTik”.
NB: IF THE WI-FI NETWORK DISPLAYED IS ANYTHING ELSE BUT “MikroTik” E.G.: HAS
NUMBERS AT THE END (MikroTik123*** ) PLEASE DISCONTINUE THE SET UP AND CALL
OUR SUPPORT CENTRE ON 087 805 0530 FOR FURTHER ASSISTANCE.
Cable Option:
Plug a network cable into any of the free ports (2-5) on the router and connect it to your
PC or laptop.
2

Installation Guide - Pg 2
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START THE INSTALLATION
3
Once this device is successfully connected to the router, refer to the SMS or email you
would have received from us with subject line “Keep This - How to Install your Wi-Fi
Router” or “Installation Complete: You can now Install your Router” to start the router
configuration process.
Alternatively, log into your Customer Zone profile to access your unique configuration
key: https://customer.vox.co.za/services/connectivity
- Your Connectivity services will be displayed.
- Click on your Fibre to the Home service to find your unique Router Configuration key
under Service Info.
Once you’ve clicked on the Router Configuration key, the next screen you will see will be
the Self-Install page showing the progress of the Router Setup.
If the page displays an error, please follow the
steps provided in the error box.
Once the router has completed the setup, you
can connect to your new Wi-Fi network.
*Your default Wi-Fi settings can be found in your
Vox email with subject line “Keep This - How
to Install your Wi-Fi Router” or “Installation
Complete: You can now Install your Router.”
The Default Settings Are
Wi-Fi Name: Your Vox Account number
Wi-Fi Password: Main account holder’s
cellphone number
Installation Complete
NEED HELP?
If at any time during the setup process you need assistance, please feel free to contact
us on 087 805 0530 or email us at [e-mail]
We’re available to assist you 24/7/365.

QUICK CONTACTS AND USEFUL LINKS
ACCOUNTS
Email: [e-mail]
Call: 087 805 3008
SALES
Email: [e-mail]
Call: 087 805 0990
FIBRE TO THE HOME TERMS AND CONDITIONS
https://www.vox.co.za/fibre/fibre-to-the-home/?prod=HOME
ACCEPTABLE USE POLICY
https://www.vox.co.za/acceptable-use-policy/