Vox 3 Series User manual

Index
Introduction to your Vox PBX 2
Welcome 2
Vox PBX Operator Console 2
How to use your Vox PBX Operator Console 3
Phone set-up 3
Answering and making calls 3
Transferring calls 3
Deecting calls 4
Diverting incoming calls - Line Divert 4
Diverting internal calls 5
Diverting calls to external numbers 6
Answering Machine 6
Voicemail 7
Personal speed dials 8
System speed dials 9
Vox PBX DECT 10
Make an external call 10
Make an internal call 10
End a call 11
Answer a call 11
Transfer external call to a station 11
Handsfree calls 11
Storing contacts in your private and shared phonebooks 11
Call a number in your private or shared phonebook 12
Voicemail 14
Retrieve messages from your voice mailbox 15
Speed dialling 16
DECT warning tones 16
Feature codes 17
Notes ......................................................................................... 18

2
Welcome
The Vox PBX is a very powerful communication system that provides
a comprehensive solution for both voice and data needs
This quick reference guide highlights some of the many voice
facilities that are provided by the system. You can use a standard
telephone or the highly featured Operator Console or a Vox PBX
DECT handset
This guide helps you quickly get started in using each type of phone
Operator Console
To get the most from your Vox PBX we recommend you use the
Operator Console
Secrecy
Key
Handset
Programmable
line Keys
6 display keys
Message
waiting light
Ringing
Indicator
Function Keys:
Hold
Programming
Messages
Phonebook
Hold
Key
Handsfree
key with
light
Navigation/Edit Keys
Numeric
Keypad
Clear/
Cancel
Key
Introduction to your Vox PBX
Volume
Keys

3
Phone setup
Selecting a different ringing tone or display contrast
Press the key
Press the Scroll down key (æ)
Select ðRinging options, and select a different ringing tone
Press the Scroll down key (æ) Select ðConrm
Select ðContrast Options, and select your preferred
contrast level (1-4)
Select ðExit
Answering and making calls
Answer a call that is ringing on the Operator Console
using the handset
Pick up the handset
Answer a call that is ringing on the Operator Console
using the hands free
Select ðAnswer the call or
Press
Making External Calls
Pick up the handset
To select a PSTN Line press Line key 1,2 or Dial 0. Dial the
number
To select a VoIP line press Line key 3,4,5 or 6 or Dial 8. Dial
the number.
Note: For IP lines you must subscribe to VoIP and DSL
services
Making Internal Calls
Select ðInternal call
Select ðStn. no. orr
Dial the station number (20-23 for wired, 31 – 34 for DECT)
and pick up the handset or press
Introduction to your Vox PBX Using your Vox PBX Operator Console

4
Transferring calls
Note: The following instructions assume you are on a call
Transfer a call to an internal station
Select ðInternal Transfer
Select ðStn. no.and when the call is answered
Select ðTransfer
Transfer a call to an external number
Select ðExternal Transfer
Select an available line as indicated by <>
Dial the external number and when the call is answered
Select ðTransfer
Deecting calls
Deect a call to another station
Note: Deecting a call to another station assume your
station is ringing
Select ðDeect The Call
Select ðStn. no.
Deect an incoming call to the Answering Machine
Note: Deecting a call to the answering machine assume
the line is ringing
Select ðDeect to voice mail
Deect an internal call to your Personal Mailbox
Note: Your Personal Mailbox must be activated. It is
deactivated by default.
Select ðDeect to voice mail
Using your Vox PBX Operator Console

5
Diverting incoming calls- Line Divert
To divert all calls received on a line
Press the Scroll down key (æ) until Incoming Call Diverts
appears on the display
Select ðIncoming Call Diverts
Select the Line from the display
Select ðAll Calls
Select the required station number to divert to, or
Press Answering Machine (to divert all calls to the Answering
Machine)
To cancel divert all calls on a line
Select ðCancel Incoming Call Diverts
Select the Line from the display
Select ðAll calls
Diverting calls received on a line when your staion is
busy
Press the scroll down key (æ) until Incoming Call Diverts
appears on the display
Select ðIncoming Call Diverts
Select the Line from the display
Select ðStations Busy
Dial the required station number to divert to, or
Press Answering Machine (to divert all calls to the Answering
Machine)
Diverting calls on a line On No Answer
Press the Scroll down key (æ) until Incoming Call Diverts
appears on the display
Select ðIncoming Call Diverts
Select the Line from the display
Select ðOn No Answer
Using your Vox PBX Operator Console Using your Vox PBX Operator Console

6
Dial the required station number to divert to, or
Press Answering Machine (to divert all calls to the Answering
Machine)
Cancel divert a call on no answer
Press the Scroll down key (æ) until Incoming Call Diverts
appears on the display
Select ðIncoming Call Diverts
Select the line from the display
Select ðOn No Answer
Diverting Internal Calls
Divert all calls to a station
Press the Scroll down key (æ) until Station Divert is
displayed
Select ðStation Divert
Select ðDivert all calls
Select the required station number to divert to,or
Press Divert to Voice mail (This diverts all calls to the
stations Voice Mail box)
Cancel divert all calls
Select ðCancel Divert
Diverting calls when your station is busy
Press the Scroll down key (æ) until Station Divert is
displayed
Select ðStation Divert
Select ðDivert when busy
Select the required station number to divert to, or
Press Divert to Voice mail (This diverts all calls to your
internal Voice Mailbox)
Using your Vox PBX Operator Console

7
Cancel station divert when busy
Press the Scroll down key (æ) until Station Divert is
displayed
Select ðStation Divert
Select ðDivert when busy
Diverting calls when your station does not answer
Press the Scroll down key (æ) until Station Divert is
displayed
Select ðStation Divert
Select ðOn No Answer
Select the station or
Press Divert to Voice Mail (This diverts all calls to the
stations Voice Mail box)
Cancel Divert On No Answer
Press the Scroll down key (æ) until Station Divert is
displayed
Select ðStation Divert
Select ðOn No Answer
Diverting Calls to external numbers
Line divert and station divert can be set up to an external
number. In all cases this requires two lines.
Proceed as above for Line and Station Diverting
When prompted for the destination number dial 0 (for a
PSTN) line or 8 (for a VoIP line) and the target external
number
Note: For IP lines you must subscribe to VoIP and DSL
services
Answering Machine
Note: The Answering Machine is a system wide answering
machine, the Voice Mail is for individual stations.
Using your Vox PBX Operator Console Using your Vox PBX Operator Console

8
Turning the Answering Machine On
Press the Scroll down key (æ) until Answering Machine is
displayed
Select ðAnswering Machine
To retrieve messages from the Answering Machine
Select ðAns/Machine Messages from the display
Select ðAnswering Machine from the menu
You will be prompted for the password (1111, by default)
followed by #
Select ðPlay
Voice Mail
Note: Stations must have a voicebox allocated to access
voicemail
To enter a personal greeting
Press *, and
Select a station or the Answering Machine from the menu
Enter the Voice Mail password (1111, by default) followed
by #
Select ðGreetings
Follow the text and voice prompts to enter and check your
greeting
Operating your Voice Mail
Diverting On No Answer to the voicemail is automatically set
when a voice mail box is allocated to your station.
You may also select any of the other Divert options as
required
Press the scroll down key (æ) until Extension Divert is
displayed
The following DIvert Options are available:
ðDivert on No Answer
ðDivert when busy
Using your Vox PBX Operator Console

9
Change your Voice Mail or Answering Machine
Password
Press *, then
Select an station or the Answering Machine from the menu
Enter the Voice Mail password (1111, by default) followed
by #
Press the Scroll down key (æ)
Select ðChange Password
Enter your new password (up to 8 digits long - e.g.
11223344)
Select ðConrm
Personal Speed Dials
Programming a personal speed dial list (names and
numbers)
Press &, then
Select ðPersonal entries
Select the location you want to program
Enter the required number
Select ðConrm.
When prompted enter the name
Press 2 once for A, twice for B, three times for C; and so on
Wait for 2 seconds for the screen curser to move on before
entering the next letter
You can enter a maximum of 10 characters (including
spaces) On completion of the name
Select ðConrm
Press to nish programming
To dial a number from your personal speed dial list
Press &, then
Select ðPersonal Speed dial
Select the desired location or choose from the list and the
number will be dialled
Using your Vox PBX Operator Console Using your Vox PBX Operator Console

10
System Speed Dials
There are 99 system speed dial numbers, these can be
accessed through any station
Programming your system speed dial list (names and
numbers)
Press &, then
Press the Scroll Down key (æ)
Select ðSystem Entries
Select the location you want to program (01-99)
Enter the telephone number
Select ðConrm
When Prompted enter a name
Press 2 once for A, twice for B, three for C;
Press 3 once for D, twice for E, three times for F and so on
Wait for 2 seconds for the screen cursor to move on before
entering the next letter
A maximum of ten characters per name (including spaces) is
allowed
On completion of the name
Select ðConrm
Press to nish programming
To Dial a number from the speed dial list
Press &, then
Select ðSystem Speed dial
Enter the rst letter of the name
Select the entry and the number is automatically dialled
Using your Vox PBX Operator Console

11
Making Calls using your DECT Phone
Make an external call
Press and
Obtain a free Line through dialling 8 for a VoIP line or 0 for a
PSTN line, then dial the number
Note: For IP lines you must subscribe to VoIP and ADSL
services
ON/OFF and End Key
Soft Keys
Service Key
Recall/Internal
Star & Ringer Off
Key
Navigation Key
Calls Key
Hash #, Lock and Pause
Talk Key
Using your Vox PBX Operator Console DECT Phone

12
Make an internal call
Press the Internal (INT) Key
Select the station from the display or
Dial the extension number you wish to contact (20-23 corded
stations, 31-34 DECT stations) and press to place the
call
End a call
Press or place the handset back into its charger
Answer a call
If the phone is in a charger lift it up to answer the call
If the phone is not in the charger press to answer the
call.
Transfer external call to a station
Press the INT (RECALL) Key
Dial the station number
Press to transfer the call
Handsfree Calls
If you want to use the speakphone during a call
Press the call key then select the SPEAKER
softkey.You can now hear the caller over the loudspeaker
and you can speak using the microphone
To deactivate press the SPEAKER key again.
Storing contacts in the private and shared
phonebooks
Your phone has a private and a shared phonebook. The
information in the private phonebook is stored in your
handset. The infomation in the shared phonebook is stored
in the Vox PBX and can be accessed by all phones wired
and cordless
DECT Phone

13
Press NAMES from the DECT display
Press to select the phonebook you wish to open
(PRIVATE or SHARED)
Press OK
Press to select ADD ENTRY and press OK
Enter the name
Press
Enter the number
Note: You must enter the line access code of 8 (VoIP Line) or
0 (PSTN Line) as the rst digit in the Private phone book of the
DECT handset. You MUST NOT enter a line access code for
the shared phonebook
Press SAVE
Call a number in your private or shared address
book
Press NAMES from the DECT display
Press to select the PRIVATE or SHARED phonebook,
Press OK
Select VIEW
Press to scroll to the contact or search by letter
Press
Call directly from your private Phonebook
Press and scroll up or down to view your phonebook
Press to scroll to the contact you wish to call or search
by letter
Press
Put an external call on hold
When on a call you can place the caller on hold
Press the RECALL key (INT)
Replace the handset to continue to use the phone
The call is held for 30 seconds when the telephone is idle
If the telephone is busy, it will ring when the handset is
replaced into the base
DECT Phone DECT Phone

14
Park an external Call
Press the RECALL key (INT)
Dial 712
Press
Retrieve a call from park
Press the RECALL key (R)
Dial 712
Replace the handset
The parked call is retrieved
Diverting Line Calls
Divert all calls on a line
Dial 792 followed by the line number (1-2 PSTN 3-6 VoIP)
Dial the extension number, or
Dial an external phone number (including the line access
code 8 VoIP, or 0 PSTN) followed by #
Press
Cancel line divert all calls
Dial 792 followed by line number (1-2 PSTN 3-6 VoIP)
Press
Divert Line calls when the answering stations are busy
Dial 793 followed by the line number (1-2 PSTN 3-6 VoIP)
Dial the extension number, or
Dial an external phone number (including the line access
code 8 VoIP, or 0 PSTN) followed by #
Press
DECT Phone

15
Cancel line divert on busy
Dial 793 followed by line number (1-2 PSTN 3-6 VoIP
Press
Divert calls when the line is not answered
Dial 794 followed by the line number (1-2 PSTN 3-6 VoIP)
Dial the extension number, or
Dial an external phone number (including the line access
code 8 VoIP, or 0 PSTN) followed by #
Press
Cancel line divert on no answer
Dial 794 followed by line number (1-2 PSTN 3-6 VoIP)
Press
Diverting Internal Calls
Diverting all calls to your station
Dial 732
Dial the extension number, or
Dial an external phone number (including the line access
code 8 VoIP, or 0 PSTN) followed by #
Press
Cancel divert all calls
Dial 732
Press
Diverting calls when your station is busy
Dial 733
Dial the extension number, or
Dial an external phone number (including the line access
code 8 VoIP, or 0 PSTN) followed by #
Press
DECT Phone DECT Phone

16
Cancel divert all calls
Dial 733
Press
DECT warning tones
Out of range warning: If you move too far away from the Vox
PBX during a call, your DECT phone will sound an alert tone. This
signals that you need to move closer to the Vox PBX or the call will
be disconnected
Low Battery Warning:If your phone battery is low, it will sound an
alert tone. Place your DECT phone onto the charging unit as soon
as possible, or it could turn off when it is out of battery. Placing the
phone into its charger will end the current call
Speed dialling using a standard (Analogue) phone
Please Note: When programming your personal speed dial list using a
standard phone it is not necessary to enter the Line Access Code (0,8)
Programme your personal speed dial list
Lift the handset or use handsfree if available
Dial 75
Enter the location (01-30) of where you want the number to be stored
Dial a number from your personal speed dial list
Lift the handset or use handsfree if available
Dial 74
Enter the location (01-30) of the number required and the number is
automatically dialled
Dial a number from the system speed dial list
Lift the handset or use handsfree if available
Dial the system speed number (401-499)
DECT Phone

17
Speed dialling using a standard (Analogue) phone
Please Note: When programming your personal speed dial list using a
standard phone it is not necessary to enter the Line Access Code (0,8)
Programme your personal speed dial list
Lift the handset or use handsfree if available
Dial 75
Enter the location (01-30) of where you want the number to be stored
Dial a number from your personal speed dial list
Lift the handset or use handsfree if available
Dial 74
Enter the location (01-30) of the number required and the number is
automatically dialled
Dial a number from the system speed dial list
Lift the handset or use handsfree if available
Dial the system speed number (401-499)
DECT Phone Standard (Analogue) Phone

18
Table of functions for use with your Vox PBX and any standard or DECT telephone
Function Input Code Function Input Code
Call Pick-up 727 Night service (On/
Off)
738
Call Waiting Tone
Protection
725 (R725) Page - Feature-
phones
716
Conference R3 Park R712
Extension - DIvert all
Calls
732 xx Pick Up Parked Call 712
Extension Divert on
Busy
733 xx Redial 77
Extension Divert on
no answer
734 xx Redial VoIP Call over
line 1
R77
Do not disurb - (set/
cancel)
736 Alarm Call 718 (HHMM)
Door Open 731 (R731) Cancel Alarm Call 718*
Extension Lock
change code
714 xxx Reset Telephone 739
Extension Lock
- lock/unlock
713 xxx Ringback R5
External Call Hold R Room Monitor 798
Follow Me 735 (Password) xx Saved Number
Redial
781-785
Forward Recall R722 Speed dial - person-
al numbers
74 (01 - 30)
Outgoing Group 2
(VoIP Line access)
8 Speed Dial - system
numbers
401 - 499
Outgoing Group 1
(PSTN Line access)
0 Speed Dial - pro-
gramming (personal
Numbers)
75 (01 - 30)
Line Divert - All Calls 792 (1, 2, 3) Voice call (to an
individual Feature-
phone)
715 xx
Line Divert - On
Busy
793 (1, 2, 3) Voice Mailbox
number
710
Line Divert - On no
Answer
794 (1, 2, 3) Voice Mail
Retrieving
*
Feature Codes

19
Feature Codes Notes