Vox 3 Series User manual

Index
Introduction to your Vox PBX 2
Welcome 2
Vox PBX Operator Console 2
How to use your Vox PBX Operator Console 3
Phone set-up 3
Answering and making calls 3
Transferring calls 3
Deecting calls 4
Diverting incoming calls - Line Divert 4
Diverting internal calls 5
Diverting calls to external numbers 6
Answering Machine 6
Voicemail 7
Personal speed dials 8
System speed dials 9
Vox PBX DECT 10
Make an external call 10
Make an internal call 10
End a call 11
Answer a call 11
Transfer external call to a station 11
Handsfree calls 11
Storing contacts in your private and shared phonebooks 11
Call a number in your private or shared phonebook 12
Voicemail 14
Retrieve messages from your voice mailbox 15
Speed dialling 16
DECT warning tones 16
Feature codes 17
Notes ......................................................................................... 18

2
Welcome
The Vox PBX is a very powerful communication system that provides
a comprehensive solution for both voice and data needs
This quick reference guide highlights some of the many voice
facilities that are provided by the system. You can use a standard
telephone or the highly featured Operator Console or a Vox PBX
DECT handset
This guide helps you quickly get started in using each type of phone
Operator Console
To get the most from your Vox PBX we recommend you use the
Operator Console
Secrecy
Key
Handset
Programmable
line Keys
6 display keys
Message
waiting light
Ringing
Indicator
Function Keys:
Hold
Programming
Messages
Phonebook
Hold
Key
Handsfree
key with
light
Navigation/Edit Keys
Numeric
Keypad
Clear/
Cancel
Key
Introduction to your Vox PBX
Volume
Keys

3
Phone setup
Selecting a different ringing tone or display contrast
Press the key
Press the Scroll down key (æ)
Select ðRinging options, and select a different ringing tone
Press the Scroll down key (æ) Select ðConrm
Select ðContrast Options, and select your preferred
contrast level (1-4)
Select ðExit
Answering and making calls
Answer a call that is ringing on the Operator Console
using the handset
Pick up the handset
Answer a call that is ringing on the Operator Console
using the hands free
Select ðAnswer the call or
Press
Making External Calls
Pick up the handset
To select a PSTN Line press Line key 1,2 or Dial 0. Dial the
number
To select a VoIP line press Line key 3,4,5 or 6 or Dial 8. Dial
the number.
Note: For IP lines you must subscribe to VoIP and DSL
services
Making Internal Calls
Select ðInternal call
Select ðStn. no. orr
Dial the station number (20-23 for wired, 31 – 34 for DECT)
and pick up the handset or press
Introduction to your Vox PBX Using your Vox PBX Operator Console

4
Transferring calls
Note: The following instructions assume you are on a call
Transfer a call to an internal station
Select ðInternal Transfer
Select ðStn. no.and when the call is answered
Select ðTransfer
Transfer a call to an external number
Select ðExternal Transfer
Select an available line as indicated by <>
Dial the external number and when the call is answered
Select ðTransfer
Deecting calls
Deect a call to another station
Note: Deecting a call to another station assume your
station is ringing
Select ðDeect The Call
Select ðStn. no.
Deect an incoming call to the Answering Machine
Note: Deecting a call to the answering machine assume
the line is ringing
Select ðDeect to voice mail
Deect an internal call to your Personal Mailbox
Note: Your Personal Mailbox must be activated. It is
deactivated by default.
Select ðDeect to voice mail
Using your Vox PBX Operator Console

5
Diverting incoming calls- Line Divert
To divert all calls received on a line
Press the Scroll down key (æ) until Incoming Call Diverts
appears on the display
Select ðIncoming Call Diverts
Select the Line from the display
Select ðAll Calls
Select the required station number to divert to, or
Press Answering Machine (to divert all calls to the Answering
Machine)
To cancel divert all calls on a line
Select ðCancel Incoming Call Diverts
Select the Line from the display
Select ðAll calls
Diverting calls received on a line when your staion is
busy
Press the scroll down key (æ) until Incoming Call Diverts
appears on the display
Select ðIncoming Call Diverts
Select the Line from the display
Select ðStations Busy
Dial the required station number to divert to, or
Press Answering Machine (to divert all calls to the Answering
Machine)
Diverting calls on a line On No Answer
Press the Scroll down key (æ) until Incoming Call Diverts
appears on the display
Select ðIncoming Call Diverts
Select the Line from the display
Select ðOn No Answer
Using your Vox PBX Operator Console Using your Vox PBX Operator Console

6
Dial the required station number to divert to, or
Press Answering Machine (to divert all calls to the Answering
Machine)
Cancel divert a call on no answer
Press the Scroll down key (æ) until Incoming Call Diverts
appears on the display
Select ðIncoming Call Diverts
Select the line from the display
Select ðOn No Answer
Diverting Internal Calls
Divert all calls to a station
Press the Scroll down key (æ) until Station Divert is
displayed
Select ðStation Divert
Select ðDivert all calls
Select the required station number to divert to,or
Press Divert to Voice mail (This diverts all calls to the
stations Voice Mail box)
Cancel divert all calls
Select ðCancel Divert
Diverting calls when your station is busy
Press the Scroll down key (æ) until Station Divert is
displayed
Select ðStation Divert
Select ðDivert when busy
Select the required station number to divert to, or
Press Divert to Voice mail (This diverts all calls to your
internal Voice Mailbox)
Using your Vox PBX Operator Console

7
Cancel station divert when busy
Press the Scroll down key (æ) until Station Divert is
displayed
Select ðStation Divert
Select ðDivert when busy
Diverting calls when your station does not answer
Press the Scroll down key (æ) until Station Divert is
displayed
Select ðStation Divert
Select ðOn No Answer
Select the station or
Press Divert to Voice Mail (This diverts all calls to the
stations Voice Mail box)
Cancel Divert On No Answer
Press the Scroll down key (æ) until Station Divert is
displayed
Select ðStation Divert
Select ðOn No Answer
Diverting Calls to external numbers
Line divert and station divert can be set up to an external
number. In all cases this requires two lines.
Proceed as above for Line and Station Diverting
When prompted for the destination number dial 0 (for a
PSTN) line or 8 (for a VoIP line) and the target external
number
Note: For IP lines you must subscribe to VoIP and DSL
services
Answering Machine
Note: The Answering Machine is a system wide answering
machine, the Voice Mail is for individual stations.
Using your Vox PBX Operator Console Using your Vox PBX Operator Console

8
Turning the Answering Machine On
Press the Scroll down key (æ) until Answering Machine is
displayed
Select ðAnswering Machine
To retrieve messages from the Answering Machine
Select ðAns/Machine Messages from the display
Select ðAnswering Machine from the menu
You will be prompted for the password (1111, by default)
followed by #
Select ðPlay
Voice Mail
Note: Stations must have a voicebox allocated to access
voicemail
To enter a personal greeting
Press *, and
Select a station or the Answering Machine from the menu
Enter the Voice Mail password (1111, by default) followed
by #
Select ðGreetings
Follow the text and voice prompts to enter and check your
greeting
Operating your Voice Mail
Diverting On No Answer to the voicemail is automatically set
when a voice mail box is allocated to your station.
You may also select any of the other Divert options as
required
Press the scroll down key (æ) until Extension Divert is
displayed
The following DIvert Options are available:
ðDivert on No Answer
ðDivert when busy
Using your Vox PBX Operator Console

9
Change your Voice Mail or Answering Machine
Password
Press *, then
Select an station or the Answering Machine from the menu
Enter the Voice Mail password (1111, by default) followed
by #
Press the Scroll down key (æ)
Select ðChange Password
Enter your new password (up to 8 digits long - e.g.
11223344)
Select ðConrm
Personal Speed Dials
Programming a personal speed dial list (names and
numbers)
Press &, then
Select ðPersonal entries
Select the location you want to program
Enter the required number
Select ðConrm.
When prompted enter the name
Press 2 once for A, twice for B, three times for C; and so on
Wait for 2 seconds for the screen curser to move on before
entering the next letter
You can enter a maximum of 10 characters (including
spaces) On completion of the name
Select ðConrm
Press to nish programming
To dial a number from your personal speed dial list
Press &, then
Select ðPersonal Speed dial
Select the desired location or choose from the list and the
number will be dialled
Using your Vox PBX Operator Console Using your Vox PBX Operator Console