WallyHome 810-00008 User manual

Product Manual
Version 1.0

WELCOME TO
Wally allows you to monitor the moisture,
temperature and humidity levels throughout your
entire home. We are excited that you have
decided to protect your home with Wally.
These pieces are all you need to get started. If you wish to purchase additional
Hubs or sensors, visit www.wallyhome.com/buy.
YOUR WALLYHOM SYSTEM INCLUDES:
Hub x 1 Sensor x 6
Ethernet cord x 1 Power cord x 1
Model: 810-00008 Model: 810-00011
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Compatibility:
Wallyhome is compatible with Internet Explorer 10+ and the most recent versions
of Chrome, Firefox and Safari. To download the most recent version of your
browser, visit www.wallyhome.com/unsupported
Requirements:
This Requirements Policy is part of the Terms of Use between you and SNUPI (the
“Terms”). Capitalized terms used in this Requirements Policy have the meaning
given in the Terms.
1. Wally is intended for indoor use only.
2. Wally should be used in temperatures ranging from 0°F to 140°F.
Prolonged exposure of Wally to extreme temperatures will degrade its
performance and lifespan.
3. Wally requires a working DSL/cable modem, or LAN-based, always-on,
high-speed Internet connection in your home that is positioned to communicate
reliably with the Wally DEVICES. If your modem is not a modem/router
combination, you should install a router between your modem and your
computer, to share the Internet connection with your Wally Hub. Visit
www.wallyhome.com/support/ for a solution to limited access to Ethernet ports.
4. Wally requires that you establish an account at https://my.wallyhome.com/
5. Some Wally functionality requires mobile clients, such as a supported
phone or tablet.
6. Wally requires an Ethernet or WiFi (if supported – check the online FAQ at
http://www.wallyhome.com/help/does-my-hub-support-wifi/) connection to
your router or other Internet connection.
7. Wally must be connected directly to a 120v grounded wall outlet.
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To Begin:
Open a web browser on your computer and go to
https://my.wallyhome.com/. You will be presented with the following page:
Click on the “Create an Account” button.
Enter in your information and then continue by clicking the
“Create an Account” button.
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Set Up Alert List
Add any additional contacts that you would like alerted should Wally detect a
hazard or conditions that require maintenance. You have the option to designate
contacts as “Primary” or “Emergency.”
Primary contacts: may be alerted via email, text or push
notification for both urgent and preventative care.
Emergency contacts will only receive text messages if a sensor
detects moisture.
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Next, you will have the opportunity to “Plan Your Attack.” On this set-up page,
you will be able to designate where each sensor will go within your home. Simply
click on the icon of each area where you’d like to place a sensor and then use the
drop down menus to designate the floor and room for each sensor.
Use this page to plan where each of your sensors will be placed in your home.
Plan of Attack
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Simply click on one of the tiles and
then customize the floor in specific
room to make the reading applicable
to your home.
Finish by clicking the orange “Add to
My Locations” button. This will add the
tile to the right column titled “My
Locations”
Once you have added all locations to “My Locations”, click the brown “Continue”
button to finish planning your attack

Now that you have planned your attack, you are ready to connect your Hub to
your network.
Connect Your Hub
Click on the “Wired” tab and follow the step-by-step instructions.
Ethernet Installation
Click on the “Wireless” tab and follow the step-by-step instructions.
WiFi Installation
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7
Once you’ve connected to the Wally Network, a screen will pop
up and prompt you to connect to your Hub’s WiFi network.
WiFi Installation (cont’d)

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Click the orange “Connect to WiFi network” button. On the following two screens
select the home WiFi network you want to connect your Hub to and the password
for this network.
After you click the orange “Connect” button, your hub will disconnect from your
computer and attempt to connect to the home WiFi network.
Re-connect your computer to your home WiFi network. If your hub has
successfully connected to your WiFi network, both hub lights will become solid
orange. If this does not happen and the hub lights return to alternately flashing
blue, the hub has not connected to your home WiFi network and you will need to
press the button on the back of your hub and re-attempt the process. If you
continue to be unsuccessful, try some of the tips in the troubleshooting section of
the support page (http://www.wallyhome.com/support/) or contact customer
service ([email protected]).
After your computer is connected to your home network and both of the hub lights
are solid orange, click the orange “Continue”button to complete installing your
hub.

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Successful Hub Installation
Once you have completed either the wired or wireless installation, you will see the
following screen.
At this point, you may continue installation on a mobile device. If you prefer not to
move to a mobile device, simply press the button labeled “Continue” and proceed
as directed. If you prefer to continue on a mobile device please skip to page 10 to
learn how to access your account on a mobile device and continue installing
sensors.

Once you have established your plan of attack and connected your Hub, you will
need to activate all of your sensors. Each grey tile represents an inactive sensor
on your dashboard.
Activate your Sensors
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To activate a sensor, click on the
“Activate This Sensor” link.
Once you click this button, you will
be directed to the “Activate a
Sensor” page.

Activate a sensor
for Dishwasher
To activate a sensor, press and hold the
button until the light turns off and then
realease. The sensor will flash quickly
for a minute.
Cancel
Animation
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Once the sensor connects, you will hear a chime indicating that the sensor has
been detected by the Hub.
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Press the button on the sensor so that the lighted ring
stays illuminated for one second and then continues to
flash in one-second intervals.
The screen will display an orange, spinning wheel while
the sensor connects to the Hub.

Place a Sensor
You will then be directed to a page that displays the recommended location for
the sensor. Once you place the sensor in the desired location, press the orange
“Continue” button to proceed to the next page.
Animation
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Repeat this step for
your remaining sensors

Dashboard
Once you have installed all sensors, you can view the overall health of your
home using your dashboard.
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Wally iOS App
Once you have logged
in, your dashboard will
appear displaying the
six locations you chose
to place sensors from
the “Plan of Attack”
section earlier.
The locations will
appear in a grey
color because they
have not yet been
activated.
To activate a sensor
from your
dashboard, tap the
name of the first
sensor that you’d like
to place.
Installing With The iOS App
At this point, you can continue installation using the Wally app on a mobile device.
In order to proceed using your mobile device, visit the Apple Store or Google Play
store and download the Wally iOS App or Android App for your phone.
When the application launches, remember to accept push
notifications from Wally. This will allow you to be alerted of
significant changes detected in your home, such as a water
leak. Once you have accepted push notifications, the app
will prompt you to log into the account that you have
recently created on the Wally web app.
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Wally iOS App
Press the button on the sensor so
that the lighted ring stays
illuminated for one second and
then continues to flash in
one-second intervals.
While the sensor attempts to
connect to the Hub, the mobile
dashboard screen will display a
“spinner” to let you know that the
sensor is attempting connection.
Once the sensor connects, a
chime will sound and the page
will advance.
An animation will display how
best to place the sensor in the
desired location.
A steadily blinking label saying
“Wally Sensor Activated”
appears on the top to confirm
that the button press triggered
a successful activation of the
sensor.
After placing the sensor, press
“Done” on your mobile device.
You will be returned to your
dashboard screen.
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Done
Place Sensor
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The sensor you have just activated
will appear under the “Active
Sensors” banner on the dashboard.
The remaining sensors will remain
under the “Sensors To Activate”
banner.
The “Recent Activity” section will
display a message indicating which
sensor was just paired.
Repeat this process until all the
sensors have been activated.
Wally iOS App
Once all of your sensors have been
activated, you can tap on any one
of your active sensors to see the
“Sensor Detail” page.
This will display the humidity and
temperature readings of an
individual sensor. You can also set
the humidity and temperature
thresholds for the sensor.
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Wally Alerts
WallyHome has three levels of alerts to better reach you and those on your
contact list.
High-priority alerts:
Wally will send a high-priority alert should any of the following circumstances
be detected:
 One of your Wally sensors detects water.
Should this situation be detected, Wally will send a text message to your
primary and emergency contacts as well as an email and push notification to
the primary contact. These messages will be sent immediately and then
repeated after 5 minutes unless acknowledged by one of the contacts.
A contact can acknowledge an alert through a text message or by clicking on
the link sent via email. An alert acknowledgement will be sent to all contacts
(primary and emergency) in order to notify them of who accepted the alert. In
addition to notifications, an alert icon will appear in the dashboard. Once the
alert is acknowledged, the sensor will not be triggered again for 2 hours.
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Medium-priority alert:
Wally will send a medium-priority alert should any of the following circumstances
be detected:
• A sensor reads temperature and humidity that is outside of your
established thresholds.
• Your Hub stops communicating with the sensors.
• Your Hub starts communicating with your sensors after being unresponsive.
• One of your Wally sensors has stopped communicating with the Hub.
• One of your Wally sensors begins communicating with the Hub after being
unresponsive.
• The Hub detects a Wally sensor button press.
• Movement of a Wally sensor is detected.
Should any of these situations be detected, Wally will send an email and a silent
push notification to all primary contacts. In addition, an alert icon will appear on
your dashboard.
Wally Alerts (cont’d)
Low-priority alert:
Wally will send a low-priority alert should any of the following circumstances
be detected:
• One of your Wally sensors has a low battery.
• Wally sensors detect conditions that are conducive to mold growth.
Should any of these situations be detected, Wally will send an email to all primary
contacts. In addition, an alert icon will appear on your dashboard.
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High Thresholds:
Thresholds can fluctuate significantly. We recommend keeping the high humidity
set to 100% to limit false alarms. High humidity data will always be collected and
monitored for risk of mold.
Alert Thresholds:
Location Temp Temp Humid Humid Notes
Appliance Min Max Min Min
Outdoor 00F1400F0% 100%*
Any heated indoor 500F1000F 30% 100%* Recommended range location
(bathroom, for preventing freezing pipes
bedroom, etc.) based on indoor temp
Attic 350F1200F 0% 100%* Freezing pipes, overheating attic
(can shorten life of shingle)
Crawlspace/basement 350F1000F0% 100%*
Garage 350F1000F0% 100%*
Water heater 350F1000F 0% 100%* Freezing pipes
Under sinks 500F1000F0% 100%*
Dishwasher, 500F1000F0% 100%*
washing machine
Refrigerator 500F1000F0% 100%*
Wine cellar 450F650F55% 75%*
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