Wecan E-STUDIO205L User manual

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MULTIFUNCTIONAL DIGITAL SYSTEMS
Troubleshooting Guide

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Messages Displayed on the Touch Panel
When a message appears on the touch panel, see the table below to solve the problem.
Corrective Action
Problem Description
Message
Check the cover on the touch panel
and close it.
The cover indicated by *** is open.
Close *** cover.
Remove the jammed paper following
the guidance
displayed on the touch panel.
P.11 “Clearing a Paper Jam”
Paper jam has occurred inside the
equipment.
Misfeed in ***
Just removing the jammed paper does
not prevent
another paper jam. Be sure to
correctly register the
paper size in the equipment.
P.38 “Clearing paper jams caused
by a wrong
paper size setting”
Paper jam has occurred because of
the mismatch between the paper size
placed in drawer N and the size
registered for the drawer N in the
equipment.
Check paper size setting on control
panel for drawer N
Wait until the adjustment is completed
and the
message disappears.
The equipment is undergoing
maintenance to keep its imaging
quality.
Wait (Performing Self-check)
Remove the jammed original following
the guidance
on the touch panel.
P.13 “Paper jam in the Reversing
Automatic
Document Feeder (optional) (Lower)”
The original is jammed inside of the
Reversing Automatic Document
Feeder (optional).
Check the original and set it again
Check the direction and the size of the
original and
then replace it on the Reversing
Automatic Document
Feeder. Then reattempt the operation.
The direction or the size of the
original placed on the Reversing
Automatic Document Feeder is
incorrect.
Change the orientation of the original
by 90 degrees
and place it on the original glass.
The orientation of the original placed
on the original glass is incorrect.
Change direction of original
Ask your administrator for details of
setting the limit for
the number of copies
The number of originals to be
scanned has exceeded the limit
specified with the department or user
code during scanning.
Change from this mode
Count over, cannot store anymore
Ask your administrator for details of
setting the limit for
the number of copies
The number of originals to be
scanned has exceeded the limit
specified with the department or user
code during scanning.
Change from this mode
Count over, cannot store anymore
Remove the jammed staples.
P.50 “Staple jam in the saddle
stitch unit”
Staple jam has occurred in the stapler
of the saddle stitch unit
READY (CHECK SADDLE STITCH
STAPLER)
Refill the staples.
P.66 “Refilling saddle stitch unit
staples”
No staples are left in the stapler of the
saddle stitch unit.
READY (CHECK SADDLE STITCH
STAPLER)
Remove the jammed staples.
P.43 “Clearing a Staple Jam”
Staple jam has occurred in the stapler
of the finisher.
READY (CHECK STAPLER)
Refill the staples.
P.59 “Refilling With Staples
No staples are left in the stapler of the
finisher.
READY (CHECK STAPLER)
Install the toner cartridge correctly.
P.53 “Replacing a Toner Cartridge”
The toner cartridge is not installed. Or
it is not installed correctly
READY (TONER NOT
RECOGNIZED
Use a TOSHIBA-recommended toner
cartridge.
P.53 “Replacing a Toner Cartridge”
A toner cartridge not recommended
by TOSHIBA is being used.
Remove the paper punchings.
P.70 “Cleaning the Hole Punch
Dust Bin” READY (INNER TRAY FULL)
Hole punch dust bin is full of paper
punchings.
READY (HOLE PUNCH DUST BIN IS
FULL)

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Corrective Action
Problem Description
Message
Remove the paper from the exit tray of
the equipment
The exit tray of the equipment is full of
paper.
READY (INNER TRAY FULL)
Ask your administrator for details of
setting the limit for
the number of copies.
The number of originals to be
scanned has exceeded the limit
specified with the department code
during scanning.
Cannot copy
Check DEPARTMENT COUNTER
Set paper in the drawer or on the
bypass tray. The
touch panel indicates which drawer
(or the bypass
tray) has no paper.
To set paper, refer to the Copying
Guide.
No paper is left in a drawer or on the
bypass tray
Add paper
Contact your service representative
with the error
code displayed on the right side of the
touch panel.
! Warning____________
Never attempt to repair, disassemble or
modify
the equipment by yourself.
You could cause a fire or get an
electric shock.
Always contact your service
representative for
maintenance or repair of the internal
parts of the
equipment.
The equipment requires adjusting by
a service technician
Call for service
Remove the jammed staples.
P.50 “Staple jam in the saddle
stitch unit”
Staple jam has occurred in the stapler
of the saddle stitch unit
Examine stapler in the Saddle Stitch
unit
Refill the staples.
P.59 “Refilling With Staples”
No staples are left in the stapler of the
saddle stitch unit.
Check staple cartridge in the Saddle
Stitch unit
Refill the staples.
P.59 “Refilling With Staples”
No staples are left in the stapler of the
finisher
Check staple cartridge
Remove the jammed staples.
P.43 “Clearing a Staple Jam”
Staple jam has occurred in the stapler
of the finisher
Examine Stapler
Press any of the [START], [COPY], [e-
FILING],
[SCAN], [PRINT], [FAX] and [ENERGY
SAVER]
buttons to clear the energy saving
mode.
The equipment has entered into the
energy saving mode since it has not
been used for a certain time.
Saving energy Press START button
Place the suitable size paper for the
original in the
drawer.
No paper suitable for the original is
set.
CHANGE DRAWER TO CORRECT
PAPER SIZE
Replace the original while aligning the
side guides of
the Reversing Automatic Document
Feeder to its
width so that it will be placed straight
The size of the original is not detected
correctly because the original is sent
from the Reversing Automatic
Document Feeder (optional) at a
skew.
Contact your service representative
for maintenance
The equipment requires inspection
and maintenance by a service
technician.
Time for periodic maintenance

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The print or fax job may be
incomplete. Press [JOB
STATUS] to check whether any jobs
are unfinished.
To clear the messages, press the
[FUNCTION
CLEAR] button twice.
A job was interrupted by a power
failure or some other reason.
POWER FAILURE
Corrective Action
Problem Description
Message
This message is displayed if the Data
Overwrite
Enabler (optional) is installed. You can
operate the
equipment while the message is
displayed
The Data Overwrite Enabler is
clearing the data
ERASING DATA
Register the paper size correctly. Just
releasing the
paper jam does not prevent another
paper jam.
P.38 “Clearing paper jams caused
by a wrong
paper size setting”
Paper jam has occurred because of a
mismatch between the paper size
placed in the bypass tray and the size
registered for the bypass tray in the
equipment.
Check paper size setting on control
panel for Bypass
Remove the jammed paper and set the
paper again.
The paper placed on the bypass tray
jammed.
Set the paper on the bypass tray
again.
Check the direction and the size of the
paper and then
replace it on the bypass tray.
The direction or the size of the paper
placed on the bypass tray is incorrect.
Check the direction or size of the
paper on the bypass tray and press
START
Rebooting the equipment may correct
the error. To
reboot the equipment, turn the main
power switch off
and then on
An error has occurred in the
equipment and it stopped normal
operation.
Reboot the machine
Install the toner cartridge correctly.
P.53 “Replacing a Toner Cartridge”
The toner cartridge is not installed. Or
it is not installed correctly
TONER NOT RECOGNIZED
Use a TOSHIBA-recommended toner
cartridge.
P.53 “Replacing a Toner Cartridge”
A toner cartridge not recommended
by TOSHIBA is being used.
Prepare a new toner cartridge.
(About another 1000 copies, set at the
time of
Toner is running out.
Toner near Empty
Replace the toner cartridge.
P.53 “Replacing a Toner Cartridge
No toner is left.
Install new toner cartridge
Remove the paper punchings.
P.70 “Cleaning the Hole Punch
Dust Bin”
The Hole Punch Unit dust bin is full.
Please Empty Hole Punch Waste
To print out the data for the originals
stored (scanned)
until the message appeared, press
[YES] on the touch
panel. To delete the stored data, press
[NO].
Internal memory available ran out
while scanning
Not enough Work Space to store
Originals Will you print out stored
originals?
Reduce the number of originals to be
scanned, and
try again.
The number of originals to be
scanned has exceeded the limit of
1000 sheets during scanning. (The
magazine sort or page number
function is used.)
The number of originals exceeds the
limits.
The scanned data are deleted
To print out the data for the originals
stored (scanned)
until the message appeared, press
[YES] on the touch
panel. To delete the stored data, press
[NO].
The number of originals to be
scanned has exceeded the limit of
1000 sheets during scanning.
The number of originals exceeds the
limits.
Will you copy stored originals?

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Clearing a Paper Jam
Locating a paper jam
The equipment stops copying when the original or copy paper is jammed. Paper jams are notified on the touch
panel as
follows:
The paper jam symbol helps you locate the paper jam
1. Reversing Automatic Document Feeder (optional) (lower) (P.13)
2. Reversing Automatic Document Feeder (optional) (upper) (P.14)
3. Fuser unit (P.20)
4. Automatic duplexing unit (P.18)
5. Bypass tray (P.17)
6. Drawer feeding portion (P.16)
7. Large Capacity Feeder (P.16) or Paper Feed Pedestal (both optional) (P.17)
8. Paper transport path (P.19)
9. Job Separator, Offset Tray or Bridge Kit (all optional) (P.22, P.23)
10. Saddle stitch unit (optional) (P.30, P.35)
11. Finisher and Hole Punch Unit (both optional) (P.23, P.28, P.32, P.33, P.34, P.37)

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Clearing a paper jam
1 Clear the paper jam
Clear the paper jam following the guidance shown on the touch panel. Press or up to scroll the
pages
2 After clearing the jam, close all the opened covers.
The equipment starts the warm-up. Follow the guidance on the
touch panel.
Tips on removing the jammed paper
Note the following points in removing the jammed paper.
Remove the jammed paper carefully so as not to tear it.
To avoid tearing the jammed paper, remove the paper slowly
with both hands. Using force may tear the paper, making it
more difficult to remove. See also that no pieces of torn paper
are left inside the equipment.
When the paper jam sign remains after removing the
jammed paper;
Depending on the timing of the occurrence, no jammed paper
may be found where the paper jam sign indicates. If the
sign does not disappear after you have removed the jammed
paper, follow the steps as instructed on the touch panel.
Do not touch the fuser unit or the metal portion around it.

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�Paper jam in the Reversing Automatic Document Feeder (optional)
(Lower)
1 Open the Reversing Automatic Document Feeder.
2 Open the reverse cover, and remove the original.
3 Close the Reversing Automatic Document Feeder.
4 Raise the lever, and open the upper cover.
1

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5 Raise the original feeder tray, and remove the original
under the tray.
6 Lower the original feeder tray.
�Paper jam in the Reversing Automatic
Document Feeder (optional) (Upper)
7 Close the upper cover.
Paper jam in the Reversing Automatic Document Feeder (optional)
(Upper)
1 Raise the lever and open the upper cover.
2 Remove the original

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3 Turn the dial to remove the original.
4 Open the transport guide.
5 Raise the guide plate under the transport guide, and
remove the original under the guide plate.
7 Close the upper cover.

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Paper jam in the drawer feeding portion
�Paper jam in the Large Capacity Feeder (optional)
1 Open the cover of the drawer feeding portion.
2 Remove the jammed paper.
If the paper is jammed on the cover side, remove it as shown in the
figure on the right.
3 Close the cover of the drawer feeding portion.
Paper jam in the Large Capacity Feeder (optional)
1 Open the Large Capacity paper feed c over

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2 Remove the jammed paper.
3 Close the paper feed cover.
Paper jam on the paper transport path
! CUATION Be careful not to let your fingers be caught between the equipment
and the duplexing unit or automatic duplexing unit.
This could injure you.
1 Open the automatic duplexing unit.
2 Remove the jammed paper.
Be sure not to touch the photoconductive drum when releasing the
jammed paper.
3 Open the transport guide of the paper feeding area
and check if any paper is jammed under this guide.
Clear the paper if there is any.
4 Close the automatic duplexing unit.

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�Paper jam in the fuser unit
! CUATION. .
Be careful not to let your fingers be caught between the equipment and the duplexing unit or automatic
duplexing unit.
This could injure you.
Do not touch the fuser unit or the metal portion around it.
Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the
machine .
1 Open the automatic duplexing unit.
2 Press down the two fuser pressure release levers
(green) until they come to a stop.
3 Open the transport guide holding the green knob.
4 Release the jammed paper. Pull the jammed paper up
or down as shown in the illustrations depending on
the position of the paper.
Pulling it up
Pulling it down

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5 Remove paper that sticks out from the exit tray side.
6 When a finisher (optional) is installed, open the
Bridge Kit (optional) cover.
7 Remove the jammed paper.
8 When a finisher is installed, close the Bridge Kit
cover.

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9 Close the transport guide holding the green knob.
10 Close the automatic duplexing unit.

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Replacing a Toner Cartridge
When the toner cartridge runs out, the message “Install New toner cartridge”appears. Replace the toner
cartridge
following the procedure below when you see this message.
To assure optimal printing performance, we recommend that you use only genuine TOSHIBA toner cartridges.
1 Open the front cover
2 Hold down the green lever.
The toner cartridge is slightly pushed out.

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3 Pull out the toner cartridge.
Never attempt to incinerate toner cartridges.
Dispose of used toner cartridges in accordance with local
regulations.
4 Shake the new toner cartridge strongly with the label
surface down to loosen the toner inside.
5 Remove the protective sheet from the end of the
cartridge.
6 Pull out the seal in the direction of the arrow.
7 Insert the toner cartridge along the rail.
Insert the toner cartridge until it clicks.

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8 Clean the charger.
Hold the cleaning knob of the charger and pull it out toward you
carefully until it comes to a stop. Then reinsert it in its original position
carefully. Repeat this procedure two or three times.
Check if the cleaning knob is fully inserted after cleaning
9 Close the front cover.

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Replacing a “Near Empty”toner cartridge
The message “Toner near Empty”appears on the touch panel when there is not much toner left in a toner
cartridge.
Some toner remains in the toner cartridge while the message “Toner near Empty”is displayed. You can replace
the toner
cartridge with a new one, but if you do so, make sure that you follow the procedure below. This procedure is
needed to
reset the toner counter to display the next “Toner near Empty”message at the proper time.
1 Press [JOB STATUS].

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2 Press the [TONER] tab.
3 Press [REPLACE TONER CARTRIDGE].

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4 To replace a toner cartridge, press [YES]. To cancel, press [NO].
5 Replace the toner cartridge.
See P.53 “Replacing a Toner Cartridge”for the correct procedure.
6 Press [FINISH].
7 Press the [USER FUNCTIONS] or [COPY] button on the control panel.
The menu returns to the BASIC menu.