WellSoft WS80 Troubleshooting guide

Owner’s Manual & Installation Guide
MODELS
WS80 | WS100
Version 1.2

2 WellSoft Owner’s Manual 4/7/2017
10 Year Limited Warranty
Coverage
To place this equipment under warranty, the warranty registration card must be completed and returned
by the original owner to WellSoft® within 30 days of installation.
To Whom Warranty Is Extended
This warranty is issued to the original owner at the original
location site and is not transferable to other sites or to subsequent
owners of the system.
TO PLACE THE EQUIPMENT UNDER WARRANTY, THE
WARRANTY REGISTRATION CARD MUST BE COMPLETED
AND RETURNED BY THE ORIGINAL OWNER TO WellSoft®
WITHIN 30 DAYS OF INSTALLATION.
Coverage
This limited warranty covers the WellSoft® system delivered to
the original owner at the original location when the system is
purchased for personal, family, or household use. It is intended
to cover defects occurring in workmanship or materials or both.
Warrantor’s Performance and Length of Limited Warranty
WellSoft® warrants that upon receipt from the original owner of
any mechanical or electronic part which is found to be defective
in materials or workmanship, WellSoft® will repair or replace the
defective item for 3 years from date of original installation. Media
is not warranted.
WellSoft® further warrants that upon receipt from the original
owner of any WellSoft® media tank/ main control valve, brine
cabinet, found to be defective in material or workmanship,
WellSoft® will repair or replace the defective item for 10 years
from date of original installation.
All defective parts must be returned, along with the equipment
serial number and date of original installation, to WellSoft®
PREPAID, and replacement parts will be returned by WellSoft®
to the original owner FREIGHT COLLECT.
Further Exclusions and Limitations on Warranty
THERE ARE NO WARRANTIES OTHER THAN THOSE
DESCRIBED IN THIS WARRANTY INSTRUMENT.
This warranty does not cover any service call or labor costs
incurred with respect to the removal and replacement of any
defective part or parts. WellSoft® will not be liable for, nor will
it pay service call or labor charges incurred or expended with
respect to this warranty.
In the event the water supply being processed through this
product contains sand, bacterial iron, algae, sulphur, tannins,
organic matter, or other unusual substances, then, unless the
system is represented as being capable of handling these
substances in the system specifications, other special treatment
of the water supply must be used to remove these substances
before they enter this product. Otherwise, WellSoft® shall have
no obligations under this warranty.
This warranty does not cover damage to a part or parts of
the system from causes such as fire, accidents, freezing, or
unreasonable use, abuse, or neglect by the owner.
This warranty does not cover damage to a part or parts of the
system resulting from improper installation. All plumbing and
electrical connections should be made in accordance with all
local codes and the installation instructions provided with the
system. The warranty does not cover damage resulting from use
with inadequate or defective plumbing; inadequate or defective
water supply or pressure; inadequate or defective house wiring;
improper voltage, electrical service, or electrical connections;
or violation of applicable building, plumbing, or electrical codes
laws, ordinances, or regulations.
THIS WARRANTY DOES NOT COVER INCIDENTAL,
CONSEQUENTIAL, OR SECONDARY DAMAGES.
ANY IMPLIED WARRANTIES ON THE PRODUCT DESCRIBED
IN THIS WARRANTY WILL NOT BE EFFECTIVE AFTER THE
EXPIRATION OF THIS WARRANTY.
No dealer, agent, representative or other person is authorized to
extend or expand this limited warranty.
Some states do not allow limitations on how long an implied
warranty lasts or the exclusion or limitation of incidental or
consequential damages, so the above limitations and exclusion
may not apply to you.This warranty gives you specific legal rights
and you may also have other rights which vary from state to state.
Claims Procedures
Any defects covered by this warranty should be promptly reported
to:
WellSoft®
4343 S. Hamilton Rd.
Groveport, OH 43125
When writing about the defects, please provide the original
owner’s name, telephone number, and original address, serial
number and model number of the product, and date of purchase.
(This information should be listed in General Information at the
front of this manual.) WellSoft® reserves the right to replace
defective parts with exact duplicates or their equivalent.
Call the HelpLine, 1-844-375-6917, for Return Information
from 8 a.m. to 5 p.m. EST. The HelpLine fax number is (614)
836-9876.

4/7/2017 WellSoft Owner’s Manual 3
Table of Contents
Limited Warranty............................................................................................................................ 2
Owner Information ........................................................................................................................ 4
Getting to Know Your Appliance .............................................................................................. 5
Checklist Before You Begin..................................................................................................... 6-7
Maximum Efficiency ..................................................................................................................... 8
Precautions...................................................................................................................................... 9
Installation ................................................................................................................................ 10-14
Optional Plumbing Procedures.............................................................................................. 15
Setting The Controller........................................................................................................... 16-19
Assembly and Parts............................................................................................................... 20-21
Troubleshooting...................................................................................................................... 22-23
Efficiency Statements................................................................................................................ 24
Performance and Specifications............................................................................................ 25

4 WellSoft Owner’s Manual 4/7/2017
Congratulations on choosing a WellSoft water treatment appliance! Soon you and your family will be
enjoying clean, clear water. Use this guide to attain the maximum benefit from your appliance. As an
owner, you may find the first few pages to be the most helpful in solving your needs. If you have trouble
with the operation of your appliance, see Troubleshooting in the back of this manual or contact the
HelpLine at 1-844-375-6917.
Owner Information
General Information
For Owner’s Reference
• WS80 • WS100
Date of Installation:
Model Number:
Serial Number1:
Hardness:
Iron:
pH:
Water Pressure:
Water Temperature:
Returned Warranty Card Date2:
1The serial number is located on the left front support panel.
2Completely fill out the Warranty Card and return it by mail to ensure that the appliance is registered with the factory and
the warranty becomes validated.
Warning: This appliance must be applied to potable water only.
The manufacturer reserves the right to make specification and product changes without prior notice.
This manual is for installation, operation, and maintenance of the following water conditioning appliance model(s):
For further information on parts
and service please contact:
WellSoft
4343 S Hamilton Road
Groveport, OH 43125
1-844-375-6917
www.wellsoftwatersoftener.com

4/7/2017 WellSoft Owner’s Manual 5
Bypass Position Service Position
Getting To Know Your Appliance
Appliance Overview
Bypass Valve Overview
The bypass valve can isolate the appliance should the appliance malfunction or leak. It can also permit the use of
untreated water for watering plants, shrubs, or lawns.
The bypass valve is attached to the main control valve. (see Figure 1) To engage the bypass valve, locate the gray knob
on top of the bypass valve. Turn the knob counterclockwise until it hits the stop. The appliance will be bypassed and all
water to the home is raw, untreated water. To prevent untreated water from entering the home, water should not be used
inside the home when the appliance is in Bypass mode. Ensure that the appliance is returned to Service mode when the
appliance is repaired or the use of untreated water is complete by turning the gray knob clockwise until it hits the stop.
Lid Removal
The lid can be removed by grabbing either the
front or the rear of the lid and pulling it straight
up to access the valve and controller.
Front Side
Lid
Support Panel
Brine Cabinet
Valve
Drain Valve
Gravity Overflow
Connection Bypass Valve
Bypass Knob
Controller
Brine Line
Media Tank
Brine Cabinet
In Out
Figure 1: Bypass Valve

6 WellSoft Owner’s Manual 4/7/2017
Before You Begin
Checklist Before You Begin (Refer to this checklist before installation) (continued)
Test Your Water - The first step to setting up your appliance is determining what your water supply contains. Use one
of the options below to determine the characteristics of your water.
1. Call Water Department - For municipal water, you can call the water department to determine the hardness and
pH of your water supply.
2. Provided Test Strips - If test strips are provided, follow the instructions on the test strips. If the color on your test
strip is between two readings, use the higher number. Compare the colors as soon as you remove them from your
water.
Hardness Test - This number gives the hardness in grains per gallon (gpg) and/or parts per million (ppm or mg/L).
pH - The pH number is used to rate the level of acidity or alkalinity of water soluble substances. Pure water should
have a pH of 7, though common tap water has a pH between 6 and 5.5.
3. Testing Laboratory - To ensure proper settings, have a sample of your untreated water tested for iron and pH. To
find a facility to test your water sample, check your Online or in the Yellow Pages under Water Analysis or Water
Testing or contact the company below to conduct a test for you.
National Testing Laboratories, Ltd.
1-800-458-3330
www.ntllabs.com or www.watercheck.com
Iron Type Description
Ferrous Iron* (sometimes called
clear water or dissolved iron) Only type of iron that can be treated with a water softener.
Ferric Iron Insoluble and the particles can eventually foul a resin bed. It should be filtered out
before the water reaches the softener.
Organic Iron or Bacterial Iron Attached to other organic compounds in the water. Additional treatment is needed
to remove this type of iron.
Colloidal Iron Not dissolved, yet stays in suspension. A softener cannot remove this type of iron.
* If the water supply contains ferrous iron, a commercially available resin bed cleaner should be used every six
months. Follow the instructions on the container.You should increase your water hardness setting by 5 grains per
gallon (86 mg/L) for every 1 ppm (1mg/L) of ferrous iron.
Water Quality - If the water supply contains sand, sulfur, bacteria, iron bacteria, tannins, algae, oil, acid, or other
unusual substances, consider pre-treating the water to remove these contaminants before the water supply enters the
appliance, unless the appliance is represented as being capable of treating these contaminants in its specifications.
An appropriate Water Filter can address these water shortcomings.
Water Characteristics - Models WS80 and WS100 require a pH of 7 or above to function properly. An iron test to
determine iron levels is also necessary.
Water Hardness - Double check water hardness with test strips provided to verify that your appliance is right for the job.
Model WS80 will condition water for up to 70 grains of hardness per gallon (1200 mg/L).
Model WS100 will condition water for up to 90 grains of hardness per gallon (1540 mg/L). (see Specifications)
Water Pressure - Not less than 20 psi or greater than 100 psi (1.4 - 7 bar) constant. If water pressure exceeds 70 psi
(4.8 bar), a pressure regulator is recommended.
Water Temperature - Not less than 40°F or greater than 120°F (4°C - 49°C).
Iron - A common problem found in many water supplies is iron. It is important to know what type of and how much iron
is in the water supply.

4/7/2017 WellSoft Owner’s Manual 7
Before You Begin
If you have any questions, call the HelpLine. (see General Information)
Standard Example
This example uses 3 (ppm or mg/L) of ferrous iron present in the water.
Description Results
Actual Hardness 20 (gpg)
Ferrous Iron times five (x5)* 15
Compensated Hardness (20 + 15) 35
*Add five times (x5) the iron content in ppm or mg/L to the actual hardness
Metric Example
This example uses 3 (ppm or mg/L) of ferrous iron present in the water.
Description Results
Actual Hardness 342 (ppm)
Ferrous Iron times eighty six (x86)* 258
Compensated Hardness (342 + 258) 600
*Add eighty six times (x86) the iron content in ppm or mg/L to the actual hardness
Compensated Hardness Worksheet
Use this blank chart to determine your Compensated Hardness using standard measurements.
Description Results
Actual Hardness (use your test results for hardness)
Ferrous Iron (x5 for standard) or (x86 for metric) +
Compensated Hardness (add first two results for result) =
Water Supply Flow Rate - A minimum of 2.0 gallons (7.6 liters) per minute is recommended. For the purposes of
plumbing sizing, only the rated service flow rate and corresponding pressure loss may be used. Prolonged operation of
a water conditioner at flow rates exceeding the tested service flow rate may compromise performance.
Drain - Connect the appliance to an appropriate drain, such as a floor drain or washer drain that will comply with all
local and state plumbing codes. To prevent back-siphoning, provide an adequate air gap or a siphon break.
(see Installation Steps)
Electricity - The transformer supplied is for a standard 115 volt, 60-cycle AC outlet for locations in North America or
220 volt, 50-cycle AC outlet for locations outside North America.
DetermineYour Hardness or Compensated Hardness - Compensated Hardness is the amount of iron present in the
water as well as hardness content.
To determine compensated hardness in standard measurements you should increase your water hardness setting by
5 grains per gallon (86 mg/L) for every 1 ppm (1mg/L) of ferrous iron.
Use the section below for guidance and fill in the blank chart to determine your Compensated Hardness.
Checklist Before You Begin (Refer to this checklist before installation)
If ferrous iron is not present in your water, please skip this step.

8 WellSoft Owner’s Manual 4/7/2017
Maximum Efficiency
Getting Maximum Efficiency From the Appliance
To achieve the maximum benefit and performance from this appliance, familiarize yourself with this manual and
the appliance.
1. The salt level should always be at least 1/3 full. Refill the salt when the level drops below the water
level in the brine cabinet. A resin cleaner can be used on a monthly basis. Clean white pellet, cube-
style, or solar salt is recommended. Do not use rock salt.
Warning: Do not mix different types of salt.
1. You may use a salt substitute (such as potassium chloride) in place of water conditioner salt. If
potassium chloride is used in place of salt, multiply compensated hardness by 1.12.
Warning: Do not use potassium chloride if there is iron and/or manganese in the water.
2. Should your electricity be off for any reason, check your controller for the correct time and reset as
necessary. (see Setting The Controller)
3. Program the appliance to regenerate at a time when the water is not being used. If there is more than
one appliance, allow two hours between each regeneration.
4. If dirt, sand, or large particles are present in the water supply, the appropriate filter can eliminate this
problem.
5. The appliance may be disinfected with 5.25% sodium hypochlorite, which is the active ingredient in
household chlorine bleach. To disinfect the appliance, add 4.0 fluid ounces (120 mL) of chlorine bleach
solution to the brine well of the brine tank. The brine tank should have water in it. Start a manual
regeneration.
Warning: Do not mix bleach with commercial resin cleaners since a dangerous chemical
reaction may occur.
6. Protect the appliance, including the drain line, from freezing.
7. The bypass valve (attached to the main control valve) enables you to bypass the appliance if any work
is being performed on the appliance, well pump, or plumbing. Use Bypass mode also for watering
plants or lawns with untreated water. To bypass, turn the gray knob counterclockwise until it hits the
stop; turn it clockwise to restore service. (see Bypass Valve Overview)
8. Before putting the appliance back in service after work has been performed, turn on the nearest cold
water tap until water runs clear.
9. Adhere to all operational, maintenance, and placement requirements.
10. Inspect and clean the brine tank and air check/draw tube assembly annually or when sediment is
present in the brine tank.

4/7/2017 WellSoft Owner’s Manual 9
Precautions
Precautions
Do
1. Comply with all state and local, building, plumbing, and electrical codes.
2. Test your water quality with the strips provided. Optionally, obtain a report on your water’s quality.
3. Install the appliance before the water heater.
4. Install the appliance after the pressure tank on well-water installations.
5. Install a pressure-reducing valve if the inlet pressure exceeds 70 psi (4.8 bar).
6. Examine the inlet line to ensure water will flow through it freely and that the inlet pipe size is sized correctly.
For well water with iron, the recommended minimum inlet pipe size 3/4-inch I.D. and for municipal water the
recommended minimum inlet pipe size is 1/2-inch I.D.
7. Install a gravity drain on the cabinet.
8. Secure the drain line on the appliance and at the drain outlet. (see Installation Steps)
9. Allow a minimum of 8 to 10 feet (2.4 to 3.0 m) of 3/4-inch pipe from the outlet of the appliance to the inlet of the
water heater.
Do Not
1. Do not install if checklist items are not satisfactory. (see Checklist Before Installation)
2. Do not install if the incoming or outlet piping water temperature exceeds 120°F (49°C).
(see Water Conditioner Specifications)
3. Do not allow soldering torch heat to be transferred to valve components or plastic parts when using the optional
copper adapters.
4. Do not over tighten the plastic fittings.
5. Do not plumb the appliance against a wall that would prohibit access to plumbing. (see Installation Steps)
6. Do not install the appliance backward. Follow the arrows on the inlet and outlet.
7. Do not plug the transformer into an outlet that is activated by an On/Off switch.
8. Do not connect the drain and the overflow (gravity drain) lines together.
9. Do not use to treat water that is micro-biologically unsafe or of unknown quality without adequate disinfection
before or after the appliance.
10. Do not allow your appliance or drain line to freeze.

10 WellSoft Owner’s Manual 4/7/2017
Installation Steps
A. Make sure the placement area is clean.
B. Turn off the electricity and water supply to the water heater. For gas water heaters, turn the gas cock to “Pilot.”
C. Examine the inlet plumbing to ensure that the pipe is not plugged with lime, iron, or any other substance.
Clean or replace plugged plumbing.
Note: A minimum 3/4 inch pipe is required between the pressure tank and the appliance for the
appliance to function properly.
D. Make sure the inlet/outlet and drain connections meet the applicable state and local codes.
E. Check the arrows on the bypass valve to ensure that the water flows in the proper direction.
(see Bypass Valve Overview)
Warning: Do not plumb the appliance in backward.
F. Place the appliance in the desired location using the installation diagram as a guide (see Figure 2). The
installation diagram applies to a basement, slab, crawl space, and outside installations.
G. For most installations, install the appliance after the pressure tank and any water filter appliance or water
meter and before the water heater unless otherwise recommended. When installing any additional filters,
such as a carbon filter for well water, place the filter after any water conditioning appliance unless otherwise
recommended.
Water Heaters: If less than 10 feet (3 meters) of pipe connects the water treatment appliance(s) to the water
heater, install a check valve between the water treatment appliance and the water heater as close to the
water heater as possible. Ensure that the water heater has an adequately rated temperature and pressure
safety relief valve.
H. For outside installations, the appliance should be enclosed so it is protected from the weather.
A. Turn off the water supply.
B. Open the hot and cold water taps to depressurize the lines.
A. Remove any packaging or installation materials from the brine cabinet.
A. Test your water with the strips provided or have your water tested by an authorized water treatment provider.
B. Have you Hardness or Compensated Hardness figure on hand for setting the controller.
Test Your Water (see Checklist Before You Begin)
Prepare the Placement Area
Turn Off Water Supply
Prepare the Appliance
Step 1
Step 3
Step 4
Step 2
Installation
Failure to comply with these specifications may decrease the effectiveness of the backwash and cause control valve
malfunction. The water softener, like any other appliance, requires correct installation and setting for optimum performance.

4/7/2017 WellSoft Owner’s Manual 11
Figure 2: Appliance Placement
2"Air Gap
Well Water
City Water Meter
Shut Off
Valve
Hard Water To
Outside Faucets
Cold Soft Water
Hot Soft Water
Water
Heater
Outlet
Inlet
Drain and
Overflow
Lines
Electrical
Outlet
Ground Wire and Clamps
(Copper Pipe Only)
Installation

12 WellSoft Owner’s Manual 4/7/2017
Installation
The overflow line drains away excess water should the cabinet fill with too
much water or the appliance malfunction. (see Figure 5)
A. Check that the overflow elbow is in the down position.
B. Connect 1/2-inch I.D. tubing (size cannot be reduced) between the overflow
fitting and a floor drain, laundry tub, or other suitable waste receptor. This
tubing is not supplied with the appliance. Ensure that the overflow line
ends at a drain that is at least 3 inches (8 cm) lower than the bottom of
the overflow fitting. Maintain a minimum 2-inch (5 cm) air gap between
the overflow line and the flood level rim of the waste receptor to prevent
back-siphoning. The gravity line cannot be run overhead.
Connect Gravity Overflow ConnectionStep 6
The drain line carries away the backwash water as part of the
regeneration cycle.
A. Connect the drain line to the drain end cap (see Figure 6) with a
minimum 5/8-inch I.D. tubing (supplied). The size cannot be reduced.
Note: Using Teflon tape or plumber’s putty, screw the threaded drain
fitting into the drain end cap.
B. Route the drain line to a floor drain, laundry tub, or other suitable
waste receptor. Maintain a minimum 2-inch (5 cm) air gap between
the drain line and the flood level rim of the waste receptor to prevent
back siphoning. This drain line should make the shortest run to the
suitable drain.
C. The drain line may be elevated up to 8 feet (2.4 m) from the
discharge on the appliance as long as the water pressure in your
system is 40 psi (2.8 bar) or more.
D. If the drain line is 25 feet (7.6 m) or longer, increase the drain line
to 3/4-inch I.D. The end of the drain line must be equal to or lower
in height than the control valve. Caution: The drain line must not be
kinked, crimped, or restricted in any way.
Connect Drain LineStep 7
Figure 5: Gravity Overflow Elbow
Figure 6: Connect Drain Line
Warning: Keep the drain line
being kinked, crimped, or
restricted in any way.
Warning: The drain line may require a hose clamp to
hold drain line in place.
Gravity
Overflow
Connection
Connect Water LinesStep 5
Note: (see Optional Plumbing Procedures) for information on copper fittings and joining plastic pipe.
Connect water lines in compliance with all state and local, building, plumbing, and electrical codes. The Wellsoft
valve connection fittings on the back of the unit are 1” NPT. They can be connected to your home’s plumbing
supply with a variety of connectors / fittings (sold separately). You can plumb your softener to plastic PVC/CPVC,
PEX, or copper. If using copper fittings do not allow solder torch to melt the plastic threads on the valve.

4/7/2017 WellSoft Owner’s Manual 13
Installation
Figure 7: Bypass Position
Figure 8: Service Position
Figure 9: Connect Power
A. Close all faucets.
B. Check all lines and connections for leaks. If leaks are found:
1. Turn off the main water supply.
2. Open a cold water faucet to depressurize the lines.
3. Close the faucet to eliminate any siphoning action.
4. Repair all leaks.
5. Turn on the water supply.
6. Place the bypass in the Service position to slowly fill the
media tank. (see Figure 8)
7. Open a cold water faucet to purge air out of the media tank.
8. Close the faucet and recheck for leaks.
Check for LeaksStep 9
A. Place the appliance in the Bypass position. (see Figure 7)
B. Turn on the main water supply.
C. Open the nearest cold water faucet to flush the plumbing of
any excess soldering flux, air, or any other foreign material.
D. Return the appliance to Service position. Note: To prevent
untreated water from entering your home, avoid using water
inside your home when the appliance is in Bypass position.
Remember to return the appliance to Service position when
you have finished using untreated water.
Flush LinesStep 8
A. Make sure the sensor wire and motor
wire are connected then plug the
transformer power cord to the back of
the controller. (see Figure 9)
B. Plug the transformer into an
appropriate outlet.
C. Ensure that the outlet selected is not
operated by an On/Off switch.
A. Program the appliance controller before moving
to step 12. (see Setting The Controller)
Plug in the Transformer
Set Up the Controller
Step 10
Step 11
Bypass Position
Service Position
Sensor
Wire
Motor
Wire
Power
Cord

14 WellSoft Owner’s Manual 4/7/2017
Installation
A. Ensure that the bypass is left in the Service position. (see Bypass Valve Overview)
B. Ensure the water supply is on.
C. Open the inlet valve and turn on the electricity to the water heater. For gas water heaters, return the gas
cock to “On.”
D. Open a cold water tap and allow the appliance to flush for 20 minutes or until approximately 72 gallons
(270 liters) have passed through the appliance. This procedure is required to meet NSF compliance.
Verify the controller indicates water flow. (see Setting The Controller)
E. Place the cover on the cabinet.
A. Add 2 gallons (7.6 L) of water to the brine cabinet. After the first regeneration, the appliance will automatically refill
the correct amount of water into the brine cabinet.
B. Ensure the appliance is in Service position and your water supply is turned on.
C. Press the Regenerate button to advance to the Brine Refill (04) position. Let the tank fill with the proper amount of
water. The controller will then step the valve to the Home position. Note: This initial startup is the only time you will
add water to the brine cabinet. Do not add water at any other time.
A. Fill the brine cabinet with salt. Use clean white pellet, cube-style, or solar salt. Do not mix pellet with solar salt.
Note: Always keep the salt level above the water level. For convenience,
completely fill the tank when refilling with salt.
A. After you add salt, including adding it after the tank has run out of salt, wait two hours for saturated brine before
starting any regeneration.
Warning: Use of potassium chloride when iron and/or manganese
are present in the raw water supply is not recommended.
Complete the Installation
Add Water to the Brine Cabinet
Fill Brine Cabinet With Salt
Step 14
Step 12
Step 13

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Optional Plumbing Procedures
Hard Plumbing the Bypass With Copper Fittings
Plastic (PVC/CPVC) Pipe Joining Procedures
Do not use Qest fittings for hard plumbing with copper fittings. When preparing the male threaded fittings of the
I/O adapter, use the following guidelines to avoid damage to the plastic pipe threads.
A. Wrap the threads three times with 1/2-in. wide Teflon tape. Place each consecutive wrap on top of the
previous wrap.
B. To prevent tearing of the tape, use Teflon paste on the first two male threads only. The paste lubricates the
tape and fills the small void areas that might exist between the threads. When the joint is complete, there will
be a small bead of sealant at the fitting interface, which indicates a properly joined connection.
C. Use a union with a threaded connection to facilitate repair of potential leaks in soldered joints.
D. Prepare the copper tail assemblies in advance to enable them to cool prior to final assembly. Advance
preparation and cooling will prevent heat damage to the plastic pipe threads of the adapter.
E. Ensure that the copper tube is at least 4 in. (10 cm) long.
F. Turn the fitting counterclockwise until you feel the threads engage and then tighten to prevent cross
threading. DO NOT overtighten the fittings.
Warning: DO NOT allow heat from the torch to transfer to
the plastic valve component, which could be damaged.
To ensure reliable joint integrity when using solvent cement for PVC/CPVC plumbing, follow these
recommendations:
A. Cutting - The pipe must be cut square to allow for the proper interfacing of the pipe end and the fitting socket
bottom. Use a wheel cutter, miter saw, or a ratchet shear for best results.
B. Deburring and Beveling - Use a knife, plastic pipe deburring tool, or a file to remove burrs from the end
of the pipe. Be sure to remove all burrs from the inside as well as the outside of the pipe. Remove all loose
plastic debris since it could clog the injector. All pipe ends should be beveled to permit easier insertion of the
pipe into the fitting. Failure to bevel the pipe end may cause a “wiping” effect in the fitting where the cement is
forced to the end of the fitting socket. This creates a weak joint.
C. Test Dry Fit of the Joint - Tapered fitting sockets are designed so that an interference fit should occur when
the pipe is inserted about one-third to two-thirds of the way into the socket. Occasionally, when pipe and
fitting dimensions are at the tolerance extremes, it will be possible to fully insert dry pipe to the bottom of the
fitting socket. When this happens, a sufficient quantity of cement must be applied to the joint to fill the gap
between the pipe and fitting.
D. Inspection, Cleaning, and Priming - Inspect the inside of the pipe and fitting sockets and remove dirt,
grease, or moisture with a clean dry cloth. If wiping fails to clean the surfaces, use a chemical cleaner.
Check for possible damage such as splits or cracks and replace if necessary. Use purple primer to penetrate
and soften the bonding surfaces of the PVC or CPVC pipe and fittings. Proceed without hesitation to the
cementing procedure while the primed surfaces are still wet.
E. Application of Solvent Cement - Apply the solvent cement evenly and quickly around the outside of the
pipe while the primer is still wet. Apply a light coat of cement evenly around the inside of the fitting socket. Do
not allow excess cement to “puddle” in the fitting. Apply a second coat of cement to the pipe end.
F. Joint Assembly - Working quickly, insert the pipe into the fitting socket and give a one-quarter turn of the
pipe or fitting while pushing toward the fitting stop. This action will evenly distribute the cement. DO NOT
continue to rotate the pipe or fitting after the stop has been reached. Hold the joint tightly together for about
15 seconds to prevent the pipe from “creeping” out of the fitting. A good joint will have sufficient cement
to make a small bead all the way around the outside of the fitting hub. The joint should not be disturbed
immediately after the cementing procedure. Allow adequate time for the joint to cure properly. Exact drying
time is hard to predict because of environmental variables. Follow the recommended joint curing times on the
primer and cement container labels.

16 WellSoft Owner’s Manual 4/7/2017
Setting The Controller
Controller Overview
Button Function
This appliance features a four-button icon controller with an LCD display. The controller
can be used to view the appliance’s status, perform regenerations, and change settings.
The controller must be set up correctly for the appliance to perform properly.
Note: Ensure that the bottom of the controller is firmly locked into the three clips
on the top of the valve assembly.
The controller measures water usage and regenerates based on need, so you do not
have to worry about vacation settings or extra guests. If your power has been off, the
appliance will retain programmed settings indefinitely. Time of day should be checked if
power is out more than 24 hours.
Used to set Customer Settings Used to change Customer Settings
Activates/deactivates the Iron Purge feature, which is a service/maintenance step for water supplies that
have an excessive amount of iron. The appliance will regenerate every other day with five pounds (2.3
kg) of salt. Leave the Iron Purge feature on for a minimum of two weeks. The frequent regeneration will
eliminate iron buildup in the resin bed. The use of salt with an iron cleaning agent or iron out cleaner is
recommended for continuous use as a preventive measure against iron fouling of the resin bed. Use this
feature every six months as a part of your routine maintenance procedure to ensure a long service life for
your water treatment appliance.
Used when starting your water conditioner to start an immediate
regeneration, or to restore capacity if you run out of salt.
To Start an Immediate Regeneration
1. Press and hold the Regenerate button for about five seconds.
2. The appliance is in regeneration mode and will display the status of each cycle.
3. After all regeneration cycles are complete, the display will return to normal operating mode.
To Quickly Advance Through the Regeneration Cycles
(used when starting up or diagnosing the appliance only)
1. Press and hold the Regenerate button for about five seconds until the cycle begins.
2. The cycle position will display (for example, 01).
3. If the controller does not advance to the next cycle position after 20 seconds, press and hold the Regenerate
button until the cycle number changes (about 2 seconds).
Each cycle can be advanced by pressing the Regenerate button. Always wait until the cycle position displays without
flashing before advancing to the next cycle position.
The Iron Purge Icon will display when this feature is activated.

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Setting The Controller
This area will display the gallons (or liters) of soft water remaining. Typically,
each person in the household uses about 75 gallons (284 L) per day.
This area will also show regeneration cycle numbers during regeneration.
The read-out will flash with the cycle number. The flashing regeneration
numbers are:
01 - First Cycle - First Backwash
02 - Second & Third Cycles - Brine / Slow Rinse
03 - Fourth Cycle - Second Backwash
04 - Fifth Cycle - Brine Refill
HO - Sixth Cycle - Moving to Home Position
When regeneration is complete, the display shows the number of gallons of
soft water remaining. A complete Regeneration typically is complete in about
30 minutes.
Indicates that water is flowing through the appliance; the water flow indicator
animates whenever water is being used; useful for checking for proper
plumbing and leaks.
Indicates that unit is in regeneration.
Screen Display
96 Hour Mode - With 96 hour mode on, the unit will never go more than 4 days
between regenerations. More frequent regenerations help keep iron build up
from occurring. This setting is recommended to be used when iron is present in
your water supply.
The clock icon will display when setting the time of day. The clock icon
with an “R” on it will display when setting the regeneration time of day.

18 WellSoft Owner’s Manual 4/7/2017
Setting The Controller
Quick Setup / Basic Settings
Iron Purge Feature
A. Hold down for about 4 seconds until the controller beeps and shows the gpg or mg/L x 10.
B. Press until display matches your hardness or compensated hardness. (see Checklist Before You Begin)
C. Press to store the setting and move on to the time of day setting.
Press and release to turn on the Iron Purge Feature On/Off.
The Iron Purge feature helps to clean out iron build up in your softener. When this feature is on, the controller
will regenerate every other night. These frequent regenerations help to break up and remove iron build up. This
feature should stay turned on for 2 weeks at a time. Depending on the iron levels in your water, you should
perform this feature at least once a year.
Note: Time of day is stored in 24 hour format. (1:00 PM = 13:00)
A. Press until the current hour is correct. Press to save the hour and move onto setting minutes.
B. Press until the current minutes are correct. Press to store the minutes and return to home screen.
Enter The Hardness
Turn Iron Purge Feature On/off
Set Time of Day (continued from step 1)
Step 1
Step 1
Step 2

4/7/2017 WellSoft Owner’s Manual 19
Setting The Controller
Advanced Settings
A. Hold down and for about 4 seconds and the controller beeps and displays a salt mode.
B. Press to toggle between AU, HC, and HE. Press to save the setting and move on to step 2.
Description of Salt Modes
AU = Automatic Mode - With this mode, the controller monitors your average daily water use and automatically adjusts the salt
setting. If 96 Hour Mode is off, the controller tries to deliver one regeneration per week. If 96 Hour Mode is on, the controller
tries to deliver two regenerations per week.
HC = High Capacity Mode - This is a fixed salt setting delivering more gallons between regenerations.
HE = High Efficiency Mode - This is a fixed salt setting delivering fewer gallons, but generally uses less salt than HC Mode.
A. Press to switch the 96 hour mode on and off. The display will turn the 96h on the right side of the
screen on and off. Press to save the setting and move on to step 3.
96 Hour Mode - With 96 hour mode on, the unit will never go more than 4 days between regenerations. More
frequent regenerations help keep iron build up from occurring. This setting is recommended to be used when iron
is present in your water supply.
A. Press to toggle between gallons or liters. The display will show gallons or liters on the right side of the
screen. Press to save the setting and move on to step 4.
A. Press to change the regeneration hour. Press to save and move on to setting the minutes.
B. Press to change the regeneration minutes. Press to save the minutes and the controller will
return to the home screen.
Change Salt Mode
96 Hour Mode - On/Off
Choose Display Units - gallons/liters
Set Regeneration Time
Step 1
Step 2
Step 3
Step 4
The advanced settings will allow you to choose your salt mode, toggle 96 hour mode, change display units to gallons
or liters, or set the regeneration time. Most customers will want to use the factory default settings, so no changes are
necessary. Please use caution when using the advanced settings.
Time of day is stored in 24 hour format.
HE Salt Setting - lb/grains (kg/grams) removed 2.2/9,000 (1.0/583) 2.5/10,500 (1.1/680)
HE Salt Setting - Total Length of Regeneration - min/gal (L) 23/17.5 (66) 24/17.7 (67)
HC Salt Setting - lb/grains (kg/grams) removed 6.6/18,875 (3/1223) 8.5/28,500 (3.8/1846)
HC Salt Setting - Total Length of Regeneration - min/gal (L) 33/23.8 (90) 37/25.7 (97.3)
AU Mode Max. Salt Setting - lb/grains (kg/grams) removed 12/24,000 (5.4/1555) 15/31,800 (6.8/2061)
AU Mode Max. Salt Setting - Total Length of Regeneration - min/gal (min/L) 44/29.2 (110) 50/32.2 (122)

20 WellSoft Owner’s Manual 4/7/2017
Assembly and Parts
1
3
4
5
18
17 19
16
15
14
13
6
12
8
7
9
10
11
26
9
8
7
23
22
21
20
2425
1/2" Nut
1/2" Nut
3/8" Nut
3/8" Poly Tube
3/8" Retainer Sleeve
3/8" Plastic Insert
Wrist Pin
Aircheck/draw Tube
3/8" Plastic Gripper
2
27
29
30
35
36
38
39
40
44
45
46
47
48
37
31
32
33
34
28
41
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