Western Digital WDBACG0020HCH - My Book Live User manual

External Desktop
My Book Live
User Manual
®™

ii
WD®Service and Support
Should you encounter any problem, please give us an opportunity to address it before
returning this product. Most technical support questions can be answered through our
knowledge base or e-mail support service at http://support.wdc.com. If the answer is
not available or if you prefer, please contact WD at the best telephone number shown
below.
Your product includes 30 days of free telephone support during the warranty period.
This 30-day period starts on the date of your first telephone contact with WD Technical
Support. E-mail support is free for the entire warranty period and our extensive
knowledge base is available 24/7. To help us keep you informed of new features and
services, remember to register your product online at https://www.wdc.com/register.
Accessing Online Support
Visit our product support website at http://support.wdc.com and choose from these
topics:
•Downloads - Download drivers, software, and updates for your WD product.
•Registration - Register your WD product to get the latest updates and special
offers.
•Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA
Status, and Data Recovery Information.
•Knowledge Base - Search by keyword, phrase, or answer ID.
•Installation - Get online installation help for your WD product or software.
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system
hardware, and system software versions available.
Registering Your WD Product
Register your WD product to get the latest updates and special offers. You can easily
register your drive online at http://register.wdc.com or by using My Book Live software (see
“System Settings” on page 59).
North America Asia Pacific
English 800.ASK.4WDC Australia 1 800 42 9861
(800.275.4932) China 800 820 6682/[phone]
Spanish 800.832.4778 Hong Kong [phone]
India 1 800 11 9393 (MNTL)/1 800 200 5789 (Reliance)
011 26384700 (Pilot Line)
Europe (toll free)* 00800 ASK4 WDEU Indonesia [phone]
(00800 27549338) Japan 00 531 650442
Korea 02 703 6550
Europe [phone] Malaysia [phone]/1 800 88 1908/[phone]
Middle East [phone] Philippines 1 800 1441 0159
Africa [phone] Singapore [phone]/[phone]/[phone]
Taiwan [phone]/[phone]
* Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy,
Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

TABLE OF CONTENTS – iii
MY BOOK LIVE
USER MANUAL
Table of Contents
WD® Service and Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
1 Important User Information . . . . . . . . . . . . . . . . . . . . 1
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . .2
2 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Pre-Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
System View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
3 Connecting the Drive and Getting Started . . . . . . . . 9
Connecting the Drive to Your Network . . . . . . . . . . . . . . . . . . . . . . . 9
Getting Started Using the CD (Mac and Windows) . . . . . . . . . . . . . 11
Getting Started Without the CD (Windows 7/Vista & Mac) . . . . . . . 19
What Can I Do Now? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
4 Backing Up/Retrieving (WD SmartWare) . . . . . . . . 24
WD SmartWare Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Installing and Using WD SmartWare Software . . . . . . . . . . . . . . . . 25
WD SmartWare Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Backing It All Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using Advanced Backup Capabilities . . . . . . . . . . . . . . . . . . . . . . . 30
Retrieving Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
5 Managing WD Software . . . . . . . . . . . . . . . . . . . . . . 37
Customizing WD SmartWare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Using WD Quick View Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Monitoring Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

TABLE OF CONTENTS – iv
MY BOOK LIVE
USER MANUAL
6 Backing Up Without WD SmartWare. . . . . . . . . . . . 47
Windows Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Apple Time Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
7 Introduction to My Book Live Dashboard. . . . . . . . 54
Launching the My Book Live Dashboard . . . . . . . . . . . . . . . . . . . .54
Starting the My Book Live Dashboard . . . . . . . . . . . . . . . . . . . . . . 55
Understanding the My Book Live Dashboard . . . . . . . . . . . . . . . . . 56
Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
What Can I Do Now? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
8 Configuring My Book Live Settings. . . . . . . . . . . . . 59
System Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Utilities Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Remote Access Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Media Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
9 Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Viewing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Creating a Private Share for a User . . . . . . . . . . . . . . . . . . . . . . . .79
Changing a User’s Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Editing User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
10 Managing Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Viewing a List of Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Creating a New Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Creating a New User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Making a Share Public . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Deleting a Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Opening a Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
11 Viewing a List of Backups . . . . . . . . . . . . . . . . . . . . 88
Viewing the List of Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Deleting a Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

TABLE OF CONTENTS – v
MY BOOK LIVE
USER MANUAL
12 Remotely Accessing Your My Book Live . . . . . . . . 90
MioNet® Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Using MioNet Web (after registration) . . . . . . . . . . . . . . . . . . . . . . . 90
Accessing My Book Live Using WD Photos . . . . . . . . . . . . . . . . . . 94
13 Playing/Streaming Videos, Photos, & Music . . . . . 98
Media Server Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Media Types Supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Media Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Accessing My Book Live from Media Players . . . . . . . . . . . . . . . . 100
Accessing My Book Live Using iTunes . . . . . . . . . . . . . . . . . . . . . 106
14 Regulatory and Warranty Information. . . . . . . . . . 108
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Obtaining Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
15 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
First Steps Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Resetting the My Book Live . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Specific Problems and Corrective Actions . . . . . . . . . . . . . . . . . . 112
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

1
IMPORTANT USER INFORMATION
1
MY BOOK LIVE
USER MANUAL
Important User Information
Important Safety Instructions
Recording Your WD Product Information
Important Safety Instructions
This device is designed and manufactured to assure personal safety. Improper use
can result in electric shock or fire hazard. The safeguards incorporated into this unit
will protect you if you observe the following procedures for installation, use, and
servicing.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
Do not use this product near any liquids.
Do not place this product on an unstable surface. The product may fall,
causing serious damage to the product.
Do not drop the product.
Do not block the slots and openings on the back or bottom side of the
chassis; to ensure proper ventilation and reliable operation of the product and
to protect it from overheating, these openings must not be blocked or
covered. Making sure the drive is standing upright also helps prevent
overheating.
Operate this product only from the type of power indicated on the marking
label. If you are not sure of the type of power available, consult your dealer or
local power company.
Do not allow anything to rest on the power cord. Do not locate this product
where persons will walk on the cord.
If an extension cord is used with this product, make sure that the total
ampere rating of the equipment plugged into the extension cord does not
exceed the extension cord ampere rating. Also, make sure that the total
rating of all products plugged into the wall outlet does not exceed the fuse
rating.
Never push objects of any kind into this product through the chassis slots as
they may touch dangerous voltage points or short out parts that could result
in a fire or electric shock.
Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
- When the power cord or plug is damaged or frayed.
- If liquid has been spilled on the product.
- If the product has been exposed to rain or water.

IMPORTANT USER INFORMATION
2
MY BOOK LIVE
USER MANUAL
- If the product does not operate normally when the operating instructions are fol-
lowed. Adjust only those controls that are covered by the operating instructions
since improper adjustment may result in damage and require extensive work by a
qualified technician to the product to normal condition.
- If the product has been dropped or the chassis has been damaged.
- If the product exhibits a distinct change in performance, contact WD Customer
Support at http://support.wdc.com.
Recording Your WD Product Information
In the following table, write the serial number and model number of your new WD
product found on the label on the bottom of the device. Also, write the purchase
date and other notes such as your operating system and version. This information is
necessary for setup and technical support.
Serial Number:
Model Number:
Purchase Date:
System and Software Notes:

2
PRODUCT OVERVIEW
3
MY BOOK LIVE
USER MANUAL
Product Overview
About the Drive
Features
Package Contents
System Requirements
Pre-Installation Instructions
Handling Precautions
Specifications
System View
About the Drive
Welcome to your My Book Live home network drive, a high-speed network-attached
storage system with a space-saving footprint. This system is equipped with a WD
drive using WD GreenPower Technology™for efficient cooling and power saving. The
high-speed interface delivers high performance for small offices or home users and
is ideal for backing up and sharing files over your network. Through the My Book
Live, you can also stream media content to a variety of media players.
Simplify your digital life by consolidating your movies, music, photos, and files in one
location that everyone on your network can share, whether they are using a Mac®or
PC. Back up all your Macs and PCs to one safe place, access files securely over the
Internet, stream movies to your entertainment center, and show off all your photos
with your Apple iPhone®, iPod touch®, or iPad™.
This user manual provides step-by-step installation instructions and other important
information regarding your WD product. Translated versions and updates to this user
manual can be downloaded from http://products.wdc.com/updates. For more
information and news about this product, visit our website at http://www.wdc.com/.
Features
Simplify your digital life—Store your entire family's movies, music, photos, and
important files in one safe place. Reduce the clutter of all those USB keys, CDs, and
DVDs.
Easy to set up, easy to find on your network—Setup is a snap. In just a few
minutes, you're up and running. Mac, Windows®Vista®, and Windows 7 computers
will automatically find your My Book Live drive in seconds. If you're running
Windows XP, our simple discovery software makes it easy to set up the drive.
Share your media collection on your wireless network—Plug the drive into
your network router and everyone can wirelessly access the data from any Windows
or Mac computer on your home network.

PRODUCT OVERVIEW
4
MY BOOK LIVE
USER MANUAL
Automatic backup with WD SmartWare™for Windows—Back up the data on
all your home computers to a single, reliable place. Every time you save something,
it's instantly backed up. You can even back up Windows computers wirelessly over
your WiFi network. Restore lost, damaged or older files to their original location with
just a few clicks.
Compatible with Apple®Time Machine™—Mac computer users can utilize all
the features of Apple Time Machine backup software to protect their data. Back up
all your Macs wirelessly to one location over your WiFi network.
Secure remote access—Access your files over the Internet from anywhere, using
WD's MioNet®remote access technology. It's easy to securely access and share
photos and documents with friends and family while you’re on the go.
Play your music on any computer in your home—The drive includes iTunes®
server support so you can centralize your music and video collection and stream to a
Mac or PC.
Show off your photos with your iPhone—Use your iPhone, iPod touch, or iPad
to get quick access to all the photos stored on your home network drive. Download
the free WD Photos photo viewer app and show off your entire photo collection
without taking up tons of space on your Apple device.
Stream digital media anywhere in your home—Watch your daughter's birthday
party video or show off your vacation sideshow on your TV. The built-in media server
streams music, photos and movies to any DLNA-certified multimedia device such as
a WD TV® Live™HD media player, Blu-ray Disc™player, Xbox 360®, or PlayStation®
3. DLNA 1.5 & UPnP certified.
Leading-edge performance—Designed around the most recent advances in
Ethernet chip technology, this product delivers read speeds up to 100 MBps. That's
4 times faster than most consumer network drives in this category today.
Easily customize drive settings—Use the simple My Book Live Dashboard
software to define device and network settings, set up users, create public and
private shares, and enable remote access, iTunes, WD Photos, and TwonkyMedia™
server.
Package Contents
My Book Live home network drive
Ethernet cable
AC power adapter
Installation and software CD
Quick Install Guide

PRODUCT OVERVIEW
5
MY BOOK LIVE
USER MANUAL
My Book Live
Home network drive
AC adapter* Ethernet cable Installation CD with
application software
and user manual
Quick Install Guide
Global AC Adapter Configurations