Wherify Wherifone G550 User manual

WHERIFONE G550®
User Guide

My Wherifone Information
To access the Wherify Location Service Center on the Web:
http://www.wherify.com
To access the Location Service Center by phone:
1-877-WHERIFY (943-7439)
Wherifone ID:
Primary Contact:
IMEI Number:
S/N Number:
User ID:
Password:
(Chosen by you at time of activation)
Key Phrase:
(Chosen by you at time of activation)
Secondary Contact:
G550®
WHERIFONE
User Guide

ii iii
Table of Contents
My Wherifone Information . . . . . . . . . . . . . . . . . inside front cover
Part One—The Wherifone G550® GPS Locator Phone
Your Wherifone G550®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
How It Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
The System Behind the Wherifone . . . . . . . . . . . . . . . . . . . . . . . . 7
Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Step 1: Charge the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Step 2: Insert your SIM Card . . . . . . . . . . . . . . . . . . . . . . . . 10
Step 3: Activate Your Account . . . . . . . . . . . . . . . . . . . . . . . 11
Main Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ring Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Battery Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the Wherifone: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Turning On the Wherifone . . . . . . . . . . . . . . . . . . . . . . . . . 16
Turning Off the Wherifone . . . . . . . . . . . . . . . . . . . . . . . . . 16
Emergency Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Changing Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Menu Operations and Selections . . . . . . . . . . . . . . . . . . . . . 18
Setting Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Setting Phone Volume and
Activating the Speakerphone . . . . . . . . . . . . . . . . . . . 21
Setting Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . 22
Keypad Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Ring/Vibrate Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Adjust Screen Contrast . . . . . . . . . . . . . . . . . . . . . . . . . 25
Set Backlight Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Device Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Set Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Set Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Message Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
IMEI Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Software Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Reset to Factory Defaults . . . . . . . . . . . . . . . . . . . . . . 29
Making Voice Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Program the Dial Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Receive, Make, and End Calls . . . . . . . . . . . . . . . . . . . . . . . . 32
Water Resistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Part Two—The Wherify Global Location Service Center
Connecting to the Wherify Global
Location Service Center via Phone . . . . . . . . . . . . . . . . . . . . . . . 36
Connecting to the Wherify Global
Location Service Center via the Web . . . . . . . . . . . . . . . . . . . . . . 36
Logging On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Main Menu Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Locator Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Locator Functions Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Create Breadcrumb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Perform Emergency Locate . . . . . . . . . . . . . . . . . . . . . . . . . 44
Program Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Display History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Viewing and Managing Location Information . . . . . . . . . . 48
Account Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Manage Account Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Subscriber Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Edit Security Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Edit Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
FCC Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Caution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Returns/Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Wherify Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Wherify Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

1
Part One
The Wherifone G550®
GPS Locator Phone

32
1. SIM Card Holder: Pull out SIM card drawer and slide in your
SIM card until it snaps into place.
2. Dual Function—Volume Control and Navigation: Press these
buttons to control speakerphone volume. Press (+) to increase
volume or (-) to decrease volume. While in the Menu use
buttons to move to select desired feature.
3. Battery Level Icon: Indicates the percentage of charge left in
the battery.
4. Menu/OK Button: Use this button to scroll through menu
options AND to select features.
5. Dual Function—Scroll and Programmable Buttons: While in
the Menu, buttons 5and 3can be used to move the cursor
left or right to select the desired feature OR during normal
operation numbered buttons can be preprogrammed and
used for making a phone call.
6. Reset Button: Safety switch, DO NOT USE unless directed to
by a Wherify Customer Service Representative.
7. Charging Port: Plug in the AC power adaptor here to charge
battery.
8. End/Off Button: Press and release to hang up or disconnect
a call. Press and hold for 5 seconds to turn off your
Wherifone.
9. Programmable Buttons 1 through 5: Press any numbered
button once to display a pre-programmed phone number;
then press the Menu/OK button to dial that number. Or you
can press and hold a numbered key for 4 seconds to dial the
selected number.
10. GSM Cellular Network Signal Strength Icon: Indicates the
signal strength of the GSM network.
11
6
1
8
10 3
7
5
2
12
4
9
5
Your Wherifone G550®
Figure 1.1

4 5
The Wherifone G550®GPS Locator Phone
Through the convergence of Global Positioning System (GPS), digi-
tal wireless technologies and Wherify’s patented technology, the
Wherifone G550 offers a tested and proven solution that provides
you and your family with added safety and peace of mind by
knowing you can locate a loved-one 24 hours a day, seven days a
week. Whether you are at work, at home, or traveling, you can
use the Internet or any telephone to quickly and precisely identify
the location of the Wherifone. In the event of an emergency, you
can request 911 assistance and your local emergency responders
will be dispatched to your location.
Please read the entire User Guide to become familiar with
the Wherifone G550 and how it works.
For Best Results
•Although the Wherifone is equipped with “Enhanced GPS,”
which enables it to obtain a location inside many buildings and
in areas where conventional (autonomous) GPS devices cannot,
the Wherifone works best under an open sky. GPS signal recep-
tion can be affected or even blocked by the local environment.
GPS signal reception can be obscured by structural steel and
concrete in office buildings and parking garages, heavy “urban
canyons”and similar situations. The Wherifone works in wood
frame buildings, such as your home, and in most vehicles.
•Your Wherifone operates on a nationwide GSM cellular net-
work. The Wherifone must be within the GSM network cover-
age “footprint”for GPS Locates and voice calls to occur. Check
coverage maps at www.wherify.com for details.
•To help ensure optimal performance of the Wherifone, we
recommend you charge the Wherifone every night. This can
help ensure a longer battery life.
11. Power On/Off Button: Hold this button down for 2 seconds to
power the unit ON or 4 seconds to turn the unit OFF.
12. Speaker: Plays Ring Tones when phone rings. Also used to
listen to inbound caller during a conversation.
Other required equipment:
1. A Personal Computer with Internet account, or phone
(not included): Once you have activated your account, your
Wherifone is part of an accurate location and emergency
network. Use a computer with an Internet account, or a
phone, to access the network.
2. Location Service Center: The behind-the-scenes backbone
of the accurate location and emergency network (included
after account activation with Wherify).

76
Note
The Wherifone utilizes both GPS and GSM (digital wireless) tech-
nologies, and both are required to provide a complete location
report. If the Wherifone receives a GSM signal, but no GPS signal
is available, a tower-based location report is available to authori-
ties in the event of an emergency. If a GPS signal is available, but
the Wherifone is outside the GSM network coverage area or does
not receive a GSM signal, no location report can be provided until
the unit returns to an area with GSM cellular service. Refer to the
Troubleshooting Guide on Wherify’s website www.wherify.com
for the most up to date information.
How It Works
You can locate the Wherifone in two easy ways:
1. Log onto the Internet at www.wherify.com (see page 40) to
view location information on street and aerial maps.
2. Call us at 1-877-WHERIFY (see page 36) to obtain a verbal
location report from a Wherify Customer Care representative.
We’ll map your loved-one’s location and give you a nearby/
approximate street address, typically in less than a minute.
An e-mail of the same information is also available.
The System Behind the Wherifone
The Wherifone G550 works by combining Wherify’s patented loca-
tion technology with the United States Department of Defense’s
Global Positioning System (GPS) of satellites—plus the digital,
nationwide cellular networks.
We integrate all this into our state-of-the-art automated Global
Location Service Center—utilizing the same type of mainframe
computers used by banks, telephone companies and airlines, and
2. The Location
Service Center
processes your
request and…
1. Request a
Locate on our
Web site or
over the phone.
5. Receive your
Location Report
on the Web site or
over the phone.
4. The Locator
uses GPS
satellites to
determine
its location.
3. …sends a
wireless
call to the
Locator.
System Overview
Figure 1.2

98
backed by Wherify’s Customer Care representatives standing by to
provide assistance when needed.
When you request a Locate either through our Web site at
www.wherify.com or over the phone at 1-877-WHERIFY, our
Global Location Service Center contacts the Wherifone via a
nationwide GSM cellular network. The Wherifone then zeros in
on the closest GPS satellites orbiting the Earth and determines
its location through latitude and longitude coordinates.
Our Global Location Service Center processes those coordinates,
pinpoints them with advanced mapping software, and gives you
an approximate street address (if one is available) with your
Wherifone location plotted onto two types of maps: 1) Standard
online street maps and 2) a detailed high resolution photo map
(using either aerial or satellite imagery).
Note
If the GPS satellites are obscured and a GPS fix is not available,
the location of the nearest cell phone tower will be available to
authorities in emergencies. Cell phone tower location information
is only available to Wherify Customer Care representatives and
911 emergency operators during emergencies.
Setup
We make it easy for you to set up your Wherifone and your
accompanying account. YOU MUST FULLY COMPLETE THE
ACTIVATION PROCESS FOR YOUR WHERIFONE TO WORK.
Step 1: Charge the Battery
For the initial battery charge, we recommend charging the
battery for at least twelve hours. The battery must be fully
charged before you can continue to “Step 3: Activate Your
Account”on page 11. After the initial battery charge, it will
take less than three hours to fully charge the Wherifone during
normal use. For a completely dead battery, it may take up to 1.5
hours for the battery icon to activate.
Battery Strength: The battery icon on the LCD indicates the
charge state of the battery. If it indicates very low power or less,
your Wherifone may not be able to receive a location request,
take incoming phone calls, or make outgoing phone calls.
BATTERY LEVEL ICON
CHARGING IS REQUIRED
VERY LOW POWER (<20% OF BATTERY LIFE).
UNIT SHOULD BE CHARGED
LOW POWER (<40% OF BATTERY LIFE)
MEDIUM POWER (60% OF BATTERY LIFE)
MEDIUM HIGH (80% OF BATTERY LIFE)
FULLY CHARGED BATTERY

1110
The Wherifone uses a miniaturized, built-in rechargeable Lithium
Ion Polymer battery. To maximize the life of the battery, Wherify
recommends charging the battery every night, just as you would
do with your mobile phone. To maximize battery life, plug the
Wherifone into the charger whenever you’re not using it.
Depending on GSM network coverage and GPS satellite positions,
a fully charged battery can last up to 4 days in standby mode or
about 50 location requests. Keep in mind that every time you
perform a GPS location request or make a voice call battery
power is consumed.
Charge your Wherifone every night to keep it ready for an emer-
gency. It is NOT necessary to drain the battery before charging.
Moreover, you will not harm the battery by leaving the Locator in
the charger for long periods of time.
WARNING: Only use the Wherify battery charger that came with
the Wherifone to charge it. Do not use any other battery charger.
Other battery chargers may damage the battery and the
Wherifone, and may also be dangerous to anyone near the unit.
Step 2: Insert your SIM Card
Remove the SIM drawer and snap in your SIM card with the
notched corner in the top right and the gold pads facing forward.
Please refer to the photos below.
Note
The Wherefone requires a valid SIM card to function. The SIM
card must be in the phone prior to activation. If you do not have
a SIM card the unit will not make or receive phone calls. The
phone must be off when you insert or extract the SIM card.
Step 3: Activate Your Account
IMPORTANT: YOU MUST SIGN UP FOR WHERIFY SERVICE AND
ACTIVATE YOUR ACCOUNT TO USE YOUR WHERIFONE. Activation
gives you access to Wherify’s Global Location Service Center and
“links”your Wherifone to you.
Before Activating...
To activate your account, you’ll need to select a Service Plan.
Choose the plan that’s right for you and matches how you intend
to use your Wherifone. You can get Wherify Service Plan informa-
tion where you purchased your Wherifone, on our Web site at
www.wherify.com or by calling 1-877-WHERIFY.
You will also need to provide the information requested below.
To help speed up the activation process, we suggest you write
this information down before starting. You can use the “My
Wherifone Info”page, which is inside the front cover.
•Your fully charged Wherifone (Note: To make sure the battery
is fully charged, the Battery Icon MUST BE FULLY ILLUMINATED.
•The Service Plan you selected.
•The two serials numbers from the back of your Wherifone.
These numbers can also be found on your package, they are
called the IMEI and S/N.
•The IMEI is 15 characters in length
•The S/N is 11 characters in length.
Figure 1.3

1312
•A SIM card (the SIM card contains the phone number for the
Wherifone G550)
•A security Password you create for your account. The Password
needs to be at least 6 characters (up to 12 characters is permit-
ted). Characters can be any combination of numbers, symbols,
or letters you choose.
•A Key Phrase you create to help you remember your Password,
in case you forget it.
•Your credit card information: number and expiration date.
Once you have collected these components…
You’re ready to activate!
Simply go online to www.wherify.com and click the Activate but-
ton, then follow the activation instructions and prompts. If you do
not have access to the Internet, call 1-877-WHERIFY and a Wherify
Customer Care representative will help you activate your account.
At the end of the activation process, you will be provided with
two important numbers that allow you to access your account:
•User ID—a 10-digit number (like a phone number) you will use
with the Password you created to access secure services from
our Web site.
•Phone number—a 10-digit number (for the USA) used for
receiving incoming phone calls (including area code).
Please write these numbers in the “My Wherifone Info”page,
located inside the front cover of this guide. Please keep them in a
safe and confidential place.
Your Wherifone is now ready to use!
Main Display
Important information about
the status and features of the
Wherifone appear in the main
display. There are three types
of displays on the Wherifone:
Icon Display: The top icons show the vital Wherifone functions.
Scrolling Display: The middle line is scrolling text that indicates
carrier, locate, and other status information.
Message Display: The bottom line shows the date and time
during regular use.
Signal Strength
The number of bars in the Signal Strength icon indicates the
strength of the GSM network signal the Wherifone is receiving.
More bars mean a stronger GSM signal. The Wherifone uses the
GSM network for all communication activities: making calls,
receiving calls, receiving pages, receiving location requests, and
sending location reports to the Global Location Service Center.
If the signal strength is low or non-existent, your Wherifone may
not be able to receive a location request, send its location infor-
mation, or make incoming or outgoing phone calls.
GSM NETWORK SIGNAL STRENGTH ICON
NO BARS NO SIGNAL ON GSM NETWORK
ONE BAR VERY LOW OR WEAK SIGNAL ON THE GSM
NETWORK
TWO BARS LOW SIGNAL ON THE GSM NETWORK
THREE BARS MEDIUM SIGNAL ON THE GSM NETWORK
FOUR BARS MEDIUM HIGH SIGNAL ON THE GSM NETWORK