Wherify Wherifone G500 Series User manual

WHERIFONE™
G500 Series (G550/G560)
User Guide

My Wherifone Information
To access the Wherify Global Location Service Center on the Web:
http://www.wherify.com
To access the Global Location Service Center by phone:
1-877-WHERIFY (943-7439)
Wherifone ID:
Primary Contact:
IMEI Number:
S/N Number:
User ID:
Password:
(Chosen by you at time of activation)
Key Phrase:
(Chosen by you at time of activation)
Secondary Contact:
G500 Series (G550/G560)
WHERIFONE™
User Guide

i
Table of Contents
My Wherifone Information . . . . . . . . . . . . . . . . . inside front cover
Part One—The Wherifone™ G500 Series
GPS Locator Phone
Your Wherifone G500 Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
How It Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
The System Behind the Wherifone . . . . . . . . . . . . . . . . . . . . . . . . 8
Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Step 1: Charge the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Step 2: Insert your SIM Card . . . . . . . . . . . . . . . . . . . . . . . . 11
Step 4: Activating Your Account . . . . . . . . . . . . . . . . . . . . . 12
Getting to Know Your Wherifone G500 Series
GPS Locator Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Main Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Ring Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Battery Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the Wherifone: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Turning On the Wherifone . . . . . . . . . . . . . . . . . . . . . . . . . 18
Turning Off the Wherifone . . . . . . . . . . . . . . . . . . . . . . . . . 18
Emergency Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Changing Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Menu Operations and Selections . . . . . . . . . . . . . . . . . . . . . 21
Setting Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Setting Phone Volume and Activating
the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Setting Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . 25
Keypad Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Ring/Vibrate Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Adjust Screen Contrast . . . . . . . . . . . . . . . . . . . . . . . . . 28
Set Backlight Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Please read this user guide, including its Safety Information and Warnings
section, prior to using your Wherifone G500 Series GPS locator phone and
the Wherify location services. Please keep a copy of this user guide for your
future reference.
© Wherify Wireless, Inc. 2005. All rights reserved.
Software, Web Content and User Guide Restrictions. Laws in the United
States of America and other countries provide Wherify Wireless, Inc. with
certain exclusive rights with respect to this user guide, the web pages made
available by Wherify Wireless, Inc., the contents of this user guide and such
web pages, and the software and firmware provided on your Wherifone
device. Such rights include copyright, trade secret, and other applicable
intellectual property and proprietary rights. Accordingly, no portion of this
user guide or such web pages, or any derivative of this guide or such web
pages, may be reproduced, distributed, or transmitted, and no derivative
(including translations) may be created, without the prior written agree-
ment of Wherify Wireless, Inc. Similarly, no portion of the software or
firmware provided with your Wherifone device, or any derivative of such
software or firmware, may be reproduced, distributed, or transmitted, and
no derivative may be created, without the prior written agreement of
Wherify Wireless, Inc. The software and firmware provided on your
Wherifone device, and the trade secrets therein, shall not be used except
on the Wherifone device on which such software was installed at the time
of distribution, and such software, firmware, and trade secrets shall not be
altered, disassembled, de-compiled, interrogated, translated, transmitted,
decoded, or otherwise reverse engineered in any manner.
No Licenses. No purchase, transmission or distribution of products, docu-
mentation or services of Wherify Wireless, Inc. shall be considered to grant
any license, whether express, implied, or otherwise, under any patent,
copyright, trademark, trade secret or other intellectual property or propri-
etary right of Wherify Wireless, Inc. or its suppliers and licensors. ALL SUCH
RIGHTS ARE RESERVED EXCLUSIVELY TO WHERIFY WIRELESS, INC. AND ITS
SUPPLIERS AND LICENSORS.
WHERIFY, WHERIFONE and the W logo are among the registered and
unregistered trademarks of Wherify Wireless, Inc. in the United States and
other jurisdictions.

iii
ii
Device Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Set Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Set Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Message Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
IMEI Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Software Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Reset to Factory Defaults . . . . . . . . . . . . . . . . . . . . . . 32
Performing a Locate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
How to Perform a “Remote” Locate Via the Internet . . . . . 33
How to Perform a “Local” Locate Directly from
the Wherifone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Making Voice Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Program the Dial Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Receive, Make, and End Calls . . . . . . . . . . . . . . . . . . . . . . . . 35
Part Two—Wherify Global Location Services
The Wherify Global Location Service Center . . . . . . . . . . . . . . . . 38
Connecting to the Wherify Global Location Service Center
via Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Connecting to the Wherify Global Location Service Center
via the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Logging On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Main Menu Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Locator Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Locator Functions Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Set Up Breadcrumb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Program Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Display History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Viewing and Managing Location Information . . . . . . . . . . 50
Account Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Manage Account Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Subscriber Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Edit Security Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Edit Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
LIMITED WARRANTIES;
LIABILITY AND WARRANTY DISCLAIMERS . . . . . . . . . . . . . . . . . . 58
PROCEDURES TO OBTAIN REPAIR SERVICE . . . . . . . . . . . . . . . . . 60
Safety Information and Warnings . . . . . . . . . . . . . . . . . . . . . . . . 62
FCC Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

iv 1
Part One
The Wherifone™G500 Series
GPS Locator Phone
HOW TO OBTAIN SUPPORT
If you have any difficulty understanding or using your Wherifone
G550/G560 GPS locator phone or the location services provided by Wherify
Wireless, Inc. as described in this user guide, additional information may
be found at http://www.wherify.com. You may also email us at: customer-
[e-mail]; and call us at: 1-877-WHERIFY (1-877-943-7439). Support
for third party services and affiliate services are not the responsibility of
Wherify Wireless, Inc., and must be contacted directly for service support.
Troubleshooting Guide: The Wherify Web site, at http://www.wherify.com,
contains a Troubleshooting Guide discussing solutions to possible problems.
User Guide and Product Changes. This user guide is based on the production
version of the Wherify Wherifone G500 Series (G550/G560) phones. Software
changes may have occurred after this printing. Information in this user
guide may be changed by Wherify Wireless, Inc. from time to time in its sole
discretion, without notice. Additionally, Wherify Wireless, Inc. reserves the
right to at all times make any changes in its products and services, including
without limitation the Wherifone GPS locator phone and the Wherify
Wireless, Inc. locations services, in each case without notice and without any
obligation to provide updates and upgrades to you. Wherify’s web site may
have information regarding changes made by Wherify in its products and
services from time to time.
NOTE TO PARENTS AND GUARDIANS. If your Wherifone GPS locator phone
is to be used by an individual that is not a fully competent adult (e.g. some-
one in the beginning stages of Alzheimer’s, a child, or other special needs
condition) or other individual that has not read or may be unlikely to read
or understand this user guide, it is important that you carefully explain to
such individuals the features and operation of the Wherifone GPS locator
phone as described in this user guide, including confirming that they under-
stand and are able to use the Wherifone GPS locator phone and the func-
tionality and features of the phone; they understand the requirements and
limitations on its performance (including the circumstances and conditions
under which the location functionality and features will and will not work),
and they understand what to do in an emergency.
IT IS IMPORTANT THAT YOU READ ALL SAFETY WARNINGS, LIMITATIONS,
AND DISCLAIMERS IN THIS USER GUIDE PRIOR TO USING YOUR WHERIFONE
GPS LOCATOR PHONE AND THE WHERIFY LOCATION SERVICES.

32
1. SIM Card Holder: Pull out SIM card drawer and slide in your
SIM card until it snaps into place.
2. Dual Function—Volume Control and Navigation: Press these
buttons to control speakerphone volume. Press (+) to increase
volume or (-) to decrease volume. While in the Menu use
buttons to move to select desired feature.
3. Battery Strength Indicator: Indicates the percentage of charge
left in the battery.
4. Menu/OK Button: Use this button to scroll through menu
options AND to select features.
5. Dual Purpose Buttons—Scroll and Programmable Buttons:
While in the Menu, buttons 5and 3can be used to move the
cursor left or right to select the desired feature OR during
normal operation can be preprogrammed and used for
making a phone call.
6. Reset Button: DO NOT USE unless directed to by a Wherify
Customer Service Representative.
7. Charging Port: Plug in the AC power adaptor here to charge
battery.
8. Power Off/End Button: Press and release to hang up or
disconnect a call. Press and HOLD for five (5) seconds to turn
your Wherifone “OFF”.
9. Programmable Buttons 1 through 5: Press any numbered
button once to display a pre-programmed phone number;
then press the menu/OK button to dial that number. Or you
can press and hold a numbered key for four (4) seconds to
dial the selected number.
10. Cellular Phone Network Signal Strength Indicator: Indicates
the signal strength of the GSM network.
11
6
1
8
10 3
7
5
2
12
4
9
5
Your Wherifone G500 Series
Figure 1.1

4 5
The Wherifone G500 Series GPS Locator Phone
Congratulations on your purchase of the Wherifone GPS Locator
Phone. The Wherifone is the world’s smallest GSM/GPS Locator
Phone and provides a totally unique and affordable way for fami-
lies with pre-teens, seniors, or those with special medical needs, to
stay connected and in contact with each other. Wherify’s integra-
tion of digital cellular GSM technology with Global Positioning
System (GPS) technologies is designed to enable you to locate and
track the Wherifone GPS Locator Phone. Because Wherify’s tech-
nology is designed to improve location performance over conven-
tional GPS technology, locating and tracking the Wherifone G500
Series phone may be possible even when there is no direct line of
sight between the phone and the GPS satellites, such as when the
phone is being used in vehicles, homes and offices. Whether you
are at work, at home, or traveling, you can use the Internet or
any telephone to quickly and precisely identify the location of the
Wherifone.
Please read the entire User Guide to become familiar with
the Wherifone and how it works.
In order to use Wherify’s location technology, you will need the
following:
1. A GSM cellular account with Wherify Wireless, Inc., or
designated service provider;
2. Your Wherifone GPS locator phone;
3. A Wherify Wireless locations services account or a location
services account provided by a third party for the Wherifone
under authority of Wherify Wireless (each requires activation
in addition to your cellular account); and
4. Internet and/or telephone access (not provided by Wherify),
including (i) for Internet access, appropriate computer
11. Power On/Off Button: Hold this button down for 2 seconds to
power the unit “ON”or 4 seconds to power the unit “OFF.”
12. Speaker: Plays Ring Tones when phone rings. Also used to
listen to inbound caller during a conversation.
Other required equipment:
1. A Personal Computer with Internet account, or a standard
home/office phone or non-Wherify cellular phone (not included):
Once you have activated your account, your Wherifone is part
of location and emergency network. Use a computer with an
Internet account, or a phone, to access the network.
2. Global Location Service Center: The behind-the-scenes back-
bone of the location and emergency network (included after
account activation with Wherify).

76
equipment, software and an Internet account and (ii) for
telephone access, a home/office phone or other non-Wherify
cellular phone.
Later in this user guide, we will provide additional detail regard-
ing each of these portions of the system. But, to provide you with
an overview, you can better understand the general operation of
Wherify’s technology from the following figure.
Note
It is not possible to track or locate the Wherifone using the
location services or GPS satellites when it is not powered “ON.”
The Wherifone GPS locator phone is designed to obtain location
information using both GPS satellites and GSM cellular phone
towers, and to communicate with Wherify’s state-of-the-art auto-
mated Global Location Service Center over the GSM network in
order to make the location information available to you by tele-
phone and over the Internet. The Wherify Global Location Service
Center processes the location information it receives from the
Wherifone and makes it available to you via the secure Wherify
website in the form of map and aerial/satellite photography
showing the location of your G500 Series phone, or an approxi-
mate street address if you do not have internet access. The
Wherify service center is also backed by Wherify’s customer care
representatives to provide you with assistance.
Should GPS satellites be obscured or a GPS fix otherwise be
unavailable, the Wherify system will provide the approximate
position of a Wherifone by using location information taken from
the GSM network, such as the location of the serving cell phone
tower (Cell ID), where this information is made available to
Wherify. GSM network location information may also be used by
safety officials during an emergency 911 call to determine the
approximate position of the Wherifone user.
2. The Global Location
Service Center processes
your request and…
1. Request a
Locate on our
Web site or
over the phone.
5. Receive your
Location Report
on the Web site or
over the phone.
4. The Wherifone
uses GPS
satellites to
determine
its location.
3. …sends a
wireless
call to the
Locator.
System Overview
Figure 1.2

98
How It Works
You can locate the Wherifone in two easy ways:
1. Log onto the Internet at www.wherify.com (see page 42)
to view location information on street and aerial maps.
2. Call us at 1-877-WHERIFY (see page 38) to obtain a verbal
location report from a Wherify Customer Care representative.
We’ll map your loved-one’s location and give you a nearby/
approximate street address, typically in less than a minute.
An e-mail of the same information is also available.
The System Behind the Wherifone
The Wherifone works by combining Wherify’s patented location
technology with the United States Department of Defense’s
Global Positioning System (GPS) of satellites—plus the digital,
nationwide cellular networks.
We integrate all this into our state-of-the-art automated Global
Location Service Center—utilizing the same type of mainframe
computers used by banks, telephone companies and airlines, and
backed by Wherify’s Customer Care representatives standing by to
provide assistance when needed.
When you request a Locate either through our Web site at
www.wherify.com or over the phone at 1-877-WHERIFY (943-
7439), our Global Location Service Center contacts the Wherifone
with a silent signal via a nationwide GSM cellular network. The
Wherifone then zeros in on the closest GPS satellites orbiting the
Earth, determines its location, and reports its latitude and longi-
tude coordinates back to the Global Location Service Center.
Our Global Location Service Center processes those coordinates,
pinpoints them with advanced mapping software, and gives you
an approximate street address (if one is available) with your
Wherifone location plotted onto two types of maps: 1) Standard
online street maps and 2) a detailed high resolution photo map
(using either aerial or satellite imagery).
Setup
We make it easy for you to set up your Wherifone and your
accompanying account. YOU MUST FULLY COMPLETE THE
ACTIVATION PROCESS FOR YOUR WHERIFONE TO WORK.
Before you can use your Wherifone you need to:
Step 1: Fully charge the battery
Step 2: Insert the SIM card
Step 3: Turn on Your Wherifone
Step 4: Activate your account
Step 1: Charge the Battery
Before using your Wherifone, we recommend charging the bat-
tery for at least twelve hours (12) hours. After this charge time,
the battery icon should indicate that the phone is fully charged.
The battery must be fully charged before you can continue to
“Step 2: Insert the SIM Card”on page 11. Do not insert the SIM
Card until the battery has been fully charged.
Battery Strength: The battery icon on the LCD indicates the
charge state of the battery. The more filled-in the icon, the more
battery power is left in the Wherifone. If it indicates very low
power or less, your Wherifone may not be able to receive a
location request, take incoming phone calls, or make outgoing
phone calls.
Battery Charge Life: The Wherifone uses a miniaturized, built-in
rechargeable Lithium Ion Polymer battery. In order to maximize
battery life and reduce the risk of inoperable location and/or cel-
lular services in an emergency, we recommend that the battery be
charged whenever possible by plugging the Wherifone G500

1110
Series phone into its charger whenever an outlet is available, but
no less often than a full overnight charge each evening. You will
NOT harm the battery by leaving the G500 Series in the charger
for long periods of time, and it is NOT necessary to drain the bat-
tery before charging.
The length of time the phone will work on a charge varies
depending upon individual use, including factors such as signal
strength, GSM network coverage, GPS satellite positions, age of
the battery, length of time the phone is left on, time spent mak-
ing voice calls, whether or not functions are used that power on
the GPS receiver (e.g. location requests).
WARNING: Only use the Wherify battery charger that came
with the Wherifone to charge it. Do not use any other battery
charger. Other battery chargers may damage the battery and the
Wherifone, and may also be dangerous to anyone near the unit.
Step 2: Insert your SIM Card
When you register as a subscriber with Wherify or another GSM
network operator, you get a SIM (Subscriber Identity Module)
card. The SIM card contains a computer chip that keeps track of
your phone number, the services included in your subscription,
phonebook information, and other information.
To insert your SIM card, remove the SIM drawer on the top of the
phone and snap in your SIM card with the notched corner in the
top right and the GOLD pads facing forward. Please refer to the
photos below.
Note
The Wherifone requires a valid SIM Card to function. The SIM card
must be in the phone prior to activation. If you do not have a SIM
card the unit will not make or receive phone calls. The phone
must be off when you insert or extract the SIM card.
Figure 1.3
BATTERY LEVEL ICON
CHARGING IS REQUIRED
VERY LOW POWER (<20% OF BATTERY LIFE).
UNIT SHOULD BE CHARGED
LOW POWER (<40% OF BATTERY LIFE)
MEDIUM POWER (60% OF BATTERY LIFE)
MEDIUM HIGH (80% OF BATTERY LIFE)
FULLY CHARGED BATTERY