Whirlpool DU935QWD User manual

HOW TO M4KE A HOME !ll&”
UseAndCare
A Note to You ......................... 2
Dishwasher Safety ................. 3
Parts and Features ................. 4
Starting Your Dishwasher.. ...5
Loading Your Dishwasher.. ...6
Using the Dispensers .......... 10
Setting the Controls ............. 12
Selecting a wash cycle .... 12
Using Cancel/Drain ........... 13
Selecting cycle options .... 13
Changing a cycle or
option setting ................... 14
Adding an item during
a cycle .............................. 14
Using the delay wash
cycle ................................. 15
Understanding the status
indicators .......................... 16
Washing Special Items ........ 17
Caring for Your
Dishwasher ........................... 18
Saving Energy ...................... 20
Solving Common
Dishwashing Problems.. ..... .21
Troubleshooting ................... 24
Requesting Assistance
or Service .............................. 25
Index ..................................... 26
Warranty .............................. 28
1-800-253-I 301
Call our Consumer Assistance Center
with questions or comments.
DISHWASHER MODELS DU930QWD, DU935QWD
PART NO. 3376808 Rev. A i/‘71_

A Note to You
Thank you for buying a WHIRLPOOL@ appliance.
Because your life is getting busier and more complicated, WHIRLPOOL dishwashers are
easy to use, save time, and help you manage your home better. To ensure you enjoy years
of trouble-free operation, we developed this Use and Care Guide. It contains valuable
information about how to operate and maintain your appliance properly and safely. Please
read it carefully.
Also, please complete and mail the Ownership Registration Card provided with your
appliance. This card helps us notify you about any new information on your appliance.
Please record your model’s information.
Whenever you call to request service for
Model Number
your appliance, you need to know your
complete model number and serial number.
Serial Number
You can find this information on the model
Purchase Date
and serial number label (see diagram on
Dealer Name
page 4 for location of label).
Please also record the purchase date of
your appliance and your dealer’s name,
address, and telephone number.
Dealer Address
Dealer Phone
Keep this book and the sales slip together in a safe place for future reference.
I
Our Consumer Assistance Center
number is toll-free 24 hours a day.
l-800-253- 130 1
1
Help us help you
Please:
l Have your dishwasher installed by a l Remove all shipping plugs from hoses and
qualified installer. connectors (such as the cap on the drain
l Install where dishwasher is protected from outlet) before installing.*
the elements. l Remove all hang tags and temporary labels.
l Install and level dishwasher on a floor that l Make sure dishwasher is not used by
will hold the weight, and in an area suitable anyone unable to operate it properly.
for its size and use. l Properly maintain dishwasher. See page 18.
l Properly connect dishwasher to electricity,
water, and drain.*
* See Installation Instructions for complete
information.
2

Dishwasher Safety
Your safety is important to us.
This guide contains safety statements under
war&g symbols. Please-pay special
attention to these symbols and follow any
instructions given. Here is a brief explana-
tion of the use of the warning symbol.
IMPORTANT SAFETY INSTRUCTIONS
l Read all instructions before using
the dishwasher.
l Use your dishwasher only for the uses
described in this manual.
*DISHWASHER MUST BE ELECTRI-
CALLY GROUNDED. Read the
Installation Instructions for details.
l When discarding an old dishwasher,
always remove the door to prevent
accidental entrapment or suffocation.
l Use ONLY detergents and rinse agents
recommended for use in a dishwasher.
*Store dishwasher detergent in a cool,
dry place WHERE CHILDREN CAN’T
REACH IT.
l When loading items to be washed:
- Load sharp items and knives with the
handles up to reduce risk of cut-type
injuries.
- Locate sharp items and knives so that
they are not likely to damage the door
or tub.
l DO NOT let children play in or on
the dishwasher.
l DO NOT reach into the area below the
bottom rack until the heating element
has cooled for at least 20 minutes.
l DO NOT wash plastic items unless
marked “Dishwasher Safe” or the equiva-
lent. If not marked, check manufacturer’s
recommendations.
l DO NOT use your dishwasher unless all
enclosure panels are properly in place.
*DO NOT sit on, stand on, or abuse the
dishwasher door or dishracks.
l DO NOT tamper with controls.
l If hot water has not been used recently
(usually two weeks or longer), hydrogen
gases may build up in the water heater
and the hot water pipes. HYDROGEN
GAS IS EXPLOSIVE. To prevent injury
or damage, before using your dish-
washer, turn on all hot water faucets and
allow water to run for several minutes.
This will allow gases to escape. Do not
smoke or use any open flame near the
faucet while it is open.
l DO NOT store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or any other appliance.
The fumes can create a fire hazard
or explosion.
l Disconnect electrical power to the
dishwasher before attempting to service.
- SAVE THESE INSTRUCTIONS -
3

Parts and Features
Your dishwasher is illustrated below with the parts and features called out. To help you find
information on specific parts or features quickly, page references are included.
Third level wash,
Adjustable top rack
Heating element - A
(P. 7
Door latch /
Door color panel* /
/
Top rack adjuster
(P. 9)
/
Upper spray arm
(P. 8)
/
/
Spray tower
(P. 8)
/
Model and
/
serial number label
(on right side)
/Fold-down divider
(on some models)
(~3)
POWER CLEANTM
-module (p. 27)
’ Lower spray arm
\
(P. 8)
Overfill Drotector
(P. 19)
Control panel
l See Installation Instructions
for more information.
Your dishwasher has a row of push pads to select cycles and options. You must select a
cycle to start your dishwasher. You may select one or more options.

This section tells you how to start or stop your dishwasher. Refer to it for quick reference.
Starting a wash cycle
1. Load the dishwasher. See pages 6-9.
2. Spin the spray arms. They should
turn freely.
3. Add detergent. See page 10.
4. Add rinse agent, if needed. See page 11.
5. Close door firmly until it latches.
6. Run hot water at the sink nearest the
dishwasher until water is hot.
Turn water off. (See page 20.)
7. Press a Cycle pad. If desired, press one or
more Option pads. (See pages
12-l 3.) The dishwasher starts
filling once you press a cycle
pad unless you select the delay
wash cycle. You may press
Option pads as the machine is filling.
8. The pad indicator glows red when cycle or
l-1 option is selected.
Stopping the dishwasher
You can stop your dishwasher anytime
during a cycle. All you have to do is:
l Open the door slightly. Wait for any filling
or spraying action to stop before opening
the door all the way. Close door to con-
tinue cycle.
OR
~ l Press Cancel/Drain. Once pressed, a
2-minute drain starts. (See page 13.) 5

Loading Your Dishwasher
This section tells how to properly load your dishwasher for best washing and rinsing results.
Preparing to load your dishwasher
l To save water and energy, do not rinse
dishes before putting them into the
dishwasher.
l Remove large pieces of food, bones, and
other hard items. The POWER CLEANTM
module removes food particles from the
water. The module contains a chopping
device which reduces the size of food items.
NOTE: If hard items such as fruit seeds,
nuts, and egg shells enter the POWER
CLEAN module, you might hear chopping,
grinding, crunching, or buzzing sounds.
Those sounds are normal when hard items
enter the module. Do not let metallic items
(such as pot handle screws) get into the
POWER CLEAN module. Damage
can occur.
l Foods like eggs, rice, pasta, and cooked
cereals may be hard to remove if left to dry
over a period of time. Run a Rinse/Wash
Later cycle to keep dishes moist if you do
not plan to wash them soon.
l Load dishes so soiled surfaces face the
rotating spray arm.
l Load dishes so they are not stacked or
overlapping. It is important for the water
spray to reach all soiled surfaces for best
washing. For best drying, water must be
able to drain from all surfaces.
Loading for quiet operation
l Secure lightweight load items in the racks.
l Pot lids and handles, pizza pans, cookie
sheets, etc., should not touch interior
walls, interfere with the spray arm’s
rotation, or cover the spray tower.
l Load dishes so they do not touch one
another.
NOTE: Keep sink drain plugs inserted
during dishwasher operation to prevent
noise transfer through drains.
6

Loading the silverware basket
l Load the silverware basket while it is in the
door or take the basket out for loading on a
counter or table.
l Mix items in each section of the basket
with some pointing up and some down to
avoid nesting. Spray cannot reach nested
items. However, always load sharp items
(knives, skewers, forks, etc.) pointing
down.
l Put small items (baby bottle caps, jar lids,
etc.) in any section.
l You can also remove the basket for easy
unloading. Always unload or remove the
basket before unloading the racks to avoid
spilling water on the silverware.
To remove the basket:
1. Grab the basket by the handle and slide it
toward the top of the door.
2. Lift the basket off the holding buttons.
To replace the basket:
1. Set the basket on the holding buttons.
2. Slide the basket towards the bottom of
the door until it locks in place.
To open the basket:
l Unhook the latch as shown.
NOTE: Be sure the cover is completely
latched before pulling out the bottom rack
and before closing the dishwasher door.
7

Loading the bottom rack
Load items with cooked-on or dried-on food
in the bottom rack, with soiled surfaces
facing inward to the spray.
Mixed load
l Load plates, soup bowls, etc., between
prongs and facing inward to the spray.
l Make sure pot handles and other items do
not stop rotation of the spray arms. Spray
arms must move freely.
l Load items so they do not block or cover
the spray tower.
l Load heavily-soiled cookware face down
in rack.
l Do not stack or overlap dishes. Water
spray must reach all soiled surfaces for
best results.
Utensil load
l Load cookie sheets, cake pans, and other
large items at sides and back. Loading
such items in front may keep water spray
from reaching detergent dispenser and
silverware basket.
NOTE:
l Do not load glasses, cups, or plastic items
in the bottom rack.
l Do not load items between the bottom rack
and the dishwasher tub. This can block the
water inlet opening.
l If you have removed the bottom rack for
unloading or cleaning, replace it with
bumpers in front.
Fold-down divider
(on some models)
Use the fold-down divider at the back of
the rack to make room for deep bowls,
roasters, etc.
Do not cdver spray tower
Utensil load
Bumpers must
face dishwasher door
8

Loading the top rack
Load the top rack with cups, glasses, and
smaller items. Do not cover the third level
wash when loading the top rack.
Cup and glass load
l Load so open ends face down for cleaning
and draining.
l Load glasses in top rack only - bottom
rack is not designed for glasses. Damage
can occur.
l Place items in the rows between prongs.
Placing them over the prongs may lead to
breakage.
l Secure lightweight items.
l China, crystal, and other delicate items
must not touch each other during dish-
washer operation. Damage may occur.
Mixed load
l Small bowls, pans, and other utensils can
be placed in the top rack.
l Load plastic items in the top rack only.
Plastic items may melt in the bottom rack.
l Wash only plastic items marked “dish-
washer safe”.
l Load plastic items so the force of the spray
does not move them during the cycle.
Do not cover third level wash
Do not cover third level wash
Mir
Infinite adjustable top rack
(on some models)
Raise or lower the rack to fit tall items in
either the top or bottom rack. The top rack
does not have to be level.
l Turn the knob clockwise to raise a side of
the rack.
l Turn the knob counterclockwise to lower a
side of the rack.
Raise
Lower
9

Using the Dispensers
For best washing results, review the information below. It is important to use detergents and
rinse agents properly.
Using the detergent dispenser
l Use automatic dishwashing detergent
only. Other detergents are too mild and
much too sudsy.
l Add detergent just before starting cycle.
l Store detergent tightly-closed in a cool,
dry place. Fresh automatic dishwasher
detergent results in better cleaning.
Filling the detergent dispenser
The detergent dispenser has one section
with a cover and one without. Push cover
down firmly until it latches. Detergent in the
open section falls into the dishwasher when
closing the door. The covered section opens
automatically for the main wash.
NOTE: It is normal for cover to open partially
when dispensing detergent.
How much detergent to use
l The amount of detergent to use depends
on the hardness of your water and the type
of detergent. If you use too little, dishes
won’t be clean. If you use too much in soft
water, glassware will etch.
l Different brands of dishwasher detergent
have different amounts of phosphorus for
softening water. If you have hard water
and use low phosphorus content detergent
(6.0% or less), you may need to use more
detergent or use a detergent with a higher
phosphorus content (8.7%).
l Find out your water’s hardness by asking
your local water department, water soft-
ener company, or county extension agent.
WATER TYPE WHERE TO FILL
Coyer Cover, Latch
Use only covered
section for:
- Low Energy/
China
Use both sections for:
- Normal
- Pots-N-Pans
Hard
8+ grains per gallon
136+ pans per million
Top of
3rd step
(3 tbs.)
Medium Top of
5-7 grains per gallon 2nd step
85-119 parts per million (2 tbs.)
soft
O-4 grains per gallon
O-68parts per million
Fill amounts shown are for standard
powdered detergent. Amounts may vary if
you use liquid or concentrated powdered
detergent. Follow manufacturer’s directions
when using liquid dishwasher detergent or
concentrated powdered detergent.
10

Using the rinse agent dispenser
Keep the rinse agent dispenser filled with a
liquid rinse agent. A rinse agent greatly
improves dish drying by helping water
flow off them during the last rinse. A rinse
agent also keeps water from forming drop-
lets and drying as spots or streaks.
A small amount of rinse agent automati-
cally releases into the rinse water during the
final rinse of each cycle. For best drying
results, check dispenser periodically to
see if it needs filling.
To check dispenser:
l Check center of Fill Indicator Cap. Clear
means it needs filling.
OR
l Remove Fill Indicator Cap. An “E” is visible
when dispenser is empty.
To fill dispenser:
The rinse agent dispenser holds 6 ounces
(175 mL). Under normal conditions, this
lasts about 3 months.
1. Open dishwasher door completely.
2. Remove Fill Indicator Cap.
3. Add rinse agent. Fill to smallest opening
in lower par-l of dispenser only. Overfilling
may cause rinse agent to leak out. This
will not harm the dishwasher, but could
cause oversudsing.
4. Clean up any spilled rinse agent with a
damp cloth.
5. Replace Fill Indicator Cap. Keep it
closed tightly.
NOTE: You do not have to wait until the
dispenser is empty before refilling, but do
not overfill it. Your dishwasher is designed to
use a liquid rinse agent. You do not need to
use a solid or bar-type rinse agent.
Cap center clear
when empty
OR
“E” visible
when empty
Keep dispenser filled for best drying results
11

Setting the Controls
Operating your dishwasher’s controls properly helps you obtain the best possible washing
results. This section tells you how to select wash cycles and options.
Selecting a wash cycle
Press a Cycle pad. The dishwasher starts filling once you press a cycle pad unless you
select the delay wash cycle. You may press Option pads as the machine is filling.
T
T
CYCLE
ihow: iv vhat each cycle includes CYCLE
TIME
Minutes,
3INSE WAIN
VA!3 FINAL
3INSE
3INSE
RINSE/WASH LATER
12
60’
.
.++
during Rinsemash Later.
l Air Dry is automatically selected.
LOW ENERGY/CHINA
Single wash for prerinsed
or lightly soiled loads.
l Select High Temp Wash
to heat water in the main
wash (marked +).
.+ .
l The water heats to 140°F (60%) in
the final rinse (marked++).
NORMAL
.++ 66. .+
l +
. . .
to heat water in the main wash
(marked+).
l The water heats to 140°F (60%) in
the final rinse (marked ++).
POTS-N-PANS
.++ 76’ . . .
(marked +j. ’
l The water heats to 140°F (60°C) in
the final rinse (marked++).
the dlshwasher. The cooler
Lycle rlme lncluaes ary rime ana may be longer cfependmg on the temperature of water enter
12
the water, the longer the cycle time. If the water is already hot enough, the cycle times will be as shown

Using Cancel/Drain
Press Cancel/Drain to cancel a cycle or to
clear the indicators.
To cancel a cycle:
l Press Cancel/Drain while the dishwasher
is running to start a 2-minute
drain. It will take a few seconds for the
drain to start. If desired, select a new
cycle. (See “Changing a cycle or option
setting” page 14.)
l You can press Cancel/Drain again to stop
the drain immediately. Remember to drain
the dishwasher again before starting a
new cycle.
NOTE: A small amount of water remaining
in the dishwasher is normal.
To clear the indicators:
Press Cancel/Drain before starting the
dishwasher to clear all cycle and option
selections.
Selecting cycle options
You can press an Option pad after the
dishwasher starts as long as the cycle is not
past the point that the option is used. For
example, you can press Air Dry any time
before the Drying indicator glows.
After a wash cycle, the dishwasher
remembers the options used and uses the
same options in the next wash cycle unless
new options are selected or the Cancel/
Drain pad is pressed.
High Temp Wash
When High Temp Wash is selected, the
lliii
dishwasher heats the water
during the main wash of the Low
Energy/China and Normal cycles.
Heating the water helps improve
washing results. Pots-N-Pans
cycle automatically uses High Temp Wash.
Air Dry
When Air Drv is selected, the air in the
dishwasher is not heated during
the “dry” portion of a cycle.
Using Air Dry helps save
energy, but dishes take longer to
dry and some spotting can occur.
Some items (such as plastics) may need
towel drying. For best drying, use a liquid
rinse agent.
NOTE: The dishwasher automatically
heats the air in the dishwasher during the
“dry” portion of the cycle unless you select
Air Dry.
13

Changing a cycle or option setting
During the first minute
of a cycle
1. Press Cancel/Drain. A 2-minute drain
cycle starts. Wait for drain cycle to finish.
2. Press a new Cycle pad.
3. If desired, press one or more Option
pad(s).
4. Check the detergent dispensers. They
must be filled properly for the new cycle.
Adding an item during a cycle
You can add an additional item to the
dishwasher anytime before the main wash
portion of a cycle. See chart on page 12.
1. Lift up the door latch to stop the cycle.
Wait for spraying action to stop before
opening the door.
2. Open the door and add the item.
3. Close the door, but do not latch it. Wait
30 seconds for the air in the dishwasher
to warm up. Doing so reduces the
amount of moisture in the vent when
restarting a cycle.
4. Close the door firmly until it latches. The
dishwasher resumes the cycle.
14

Using the delay wash cycle
Use 4 Hour Delay Start to run the dish-
washer during off-peak hours to reduce
energy usage or to reduce daytime heat
buildup in your home.
1. Close door firmly until it latches.
2. Press 4 Hour Delay Start. The pad indicator
3. Press a Cycle pad. The Delay Start
countdown begins when you
press the Cycle pad. If you
don’t press a Cycle pad within
30 seconds, the Delay Start
indicator turns off.
4. If desired, press one or more Option pads.
NOTES:
l Press 4 Hour Delay Start anytime
during the delay period to start
dishwasher immediately.
l Press Cancel/Drain to cancel the delay
cycle. The 4 Hour Delay Start
indicator will turn off. Press new
Cycle and Option pads.
l You can add items to the load anytime
during the delay countdown. After adding
items, close the door firmly until it latches.
The delay countdown will not continue if
the door is not latched.
The 4 Hour Delay Start indicator
stays on until the wash cycle
begins.
15

Understanding the status indicators
Lock Out
The Lock Out feature lets you lock out the
Rinsing
The Rinsing indicator glows during the last
function of the control
pads. When using Lock
Out, you cannot start
the dishwasher.
To use Lock Out:
l Press and hold Air Dry (about 5 seconds)
liiiii
until the Lock Out indicator glows.
,-
To turn off Lock Out:
l Press and hold Air Dry (about 5 seconds)
until the Lock Out indicator turns off.
Washing
The Washing indicator glows at the start of
the first fill of any cycle
(except Rinse/Wash
Later) and remains
on until the end of the
main wash.
Water Heating
The Water Heating indicator glows whenever
Drying
The Drying indicator glows during the drying
not as dry as you expected when using Air
Dry, either allow longer drying times (over-
night) or do not use Air Dry.
Clean
The Clean indicator glows at the end of a
EM
cycle to show that the
load is clean. All other
indicators turn off. The
Clean indicator glows
until you press Cancel/Drain or any other
control pad.
16

Washing Special Items
If you have any doubts about washing a particular piece of dishware, check with the
manufacturer to see if it is dishwasher safe.
MATERIAL DISHWASHER SAFE? EXCEPTIONS/SPECIAL INFORMATION
Aluminum Yes High water temperature and detergents can pit
finish of anodized aluminum.
Bottles
and Cans No Wash bottles and cans by hand. Labels attached
with glue can loosen in your dishwasher. Loose
labels and glue can clog spray arms or the pump
and will reduce washina oet-formance.
Cast Iron No Seasonina will be removed and iron will rust.
China/
Stoneware Yes Always check manufacturer’s recommendations
before washing. Antique, hand-painted, or over-
the-glaze patterns may fade. Gold leaf can
discolor or fade.
Crystal Yes
Gold
Glass
Hollow-
Handle
Knives
Pewter
Disposable
Plastics
Plastics
Stainless
Steel
Sterling
Silver or
Silver Plate
No
Yes
No
No
No
Yes
Yes
Yes
Always check manufacturer’s recommendations
before washing. Some types of leaded crystal
can etch with repeated washings.
Gold-colored flatware will discolor.
Milk glass will yellow with repeated dishwasher
washing.
Handles of some knives are attached to the
blade with adhesives which may loosen if
washed in the dishwasher.
High water temperatures and detergent can
discolor or pit finish.
Cannot withstand high water temperatures and
detergents.
Always check manufacturer’s recommendations
before washing. Plastics vary in their capacity to
withstand high water temperatures and deter-
gents. Load plastics in top rack only.
Run the Rinse/Wash Later cycle if not washing
immediately. Prolonged contact with food
containing salt, vinegar, milk products, or fruit
juice can damage finish.
Run the Rinse/Wash Later cycle if not washing
immediately. Prolonged contact with food
containing salt, acid, or sulfide (eggs, mayon-
naise, and seafood) can damaae finish.
Tin No Can rust.
Wooden
Ware No Always check manufacturer’s recommendations
before washing. Untreated wood can warp,
crack, or lose its finish.

Caring for Your Dishwasher
Your new dishwasher is designed to give you many years of dependable service. There are
a few things you can do to maintain your dishwasher properly. This section tells you how to
clean and care for your dishwasher. Refer to “Solution chart” on pages 21-23 for special
cleaning problems. See Installation Instructions for information on storing your dishwasher
and for cleaning the drain air gap.
Cleaning the exterior
Cleaning the interior
Burn Hazard
Before cleaning interior wait at least
twenty minutes after a cycle for the
heating element to cool down.
Failure to do so can result in burns.
Hard water minerals may cause a white film
to build up on the inside surfaces, especially
just beneath the door area. To clean interior:
l Apply powdered dishwasher detergent to a
damp sponge to make a paste.
OR
18

l Use liquid automatic dishwasher detergent
and clean with damp sponge.
Wear rubber gloves. Do not use any type of
cleanser other than dishwasher detergent
because it can cause foaming or sudsing.
NOTE: Follow the “Removing spots and
film” procedure on page 23 to clean your
dishwasher with white vinegar. Remember,
this procedure is intended for occasional use
only. Vinegar is an acid. Excessive use can
damage your dishwasher.
Overfill Protector
The Overfill Protector (in the front right
corner of the dishwasher tub) keeps the
dishwasher from overfilling. It must be in
place for the dishwasher to operate.
Check under the float for objects that may
keep the protector from moving up or down.
19

Saving Energy
Saving energy is important and helps you save money. This section gives you tips on the
best ways to save energy with your dishwasher.
Loading tips
l Wash full loads. Running a half-filled
dishwasher uses the same amount of
electricity and hot water as a fully loaded
machine.
l Load correctly for best washing results.
Incorrect loading may cause poor washing
You will then need to rewash all or part
of load.
l Do not prerinse normally soiled dishes.
Select the correct cycle for the load and
use the recommended amount of
detergent.
Cycle and option tips
l Use the Low Energy/China cycle whenever
possible. The cycle uses less hot water
and energy than the Normal Cycle.
l Use 4 Hour Delay Start to run your dish-
washer during off-peak hours. The local
utilities recommend that you avoid using
too much energy at certain times of
the day.
l Do not use the High Temp Wash option if it
is not needed. When this option is off, if
water entering the dishwasher is lower
than 140°F (607, the cycle does not take
additional time to heat water during the
main wash.
NOTE: Loads may not wash or dry as well
if the water temperature is too low. For
best dishwashing results, water must be at
least 120°F (49°C) as it enters the
dishwasher.
To check water temperature:
1. Run the hot water at the faucet closest
to your dishwasher. Let the
water run for at least 1 minute.
2. Hold a candy or meat thermometer in
the running stream of water. If
water temperature at the faucet
is below 120°F (49”(Z), have a
qualified person raise the water
heater’s thermostat setting.
l Use the Air Dry option whenever
possible. Allow longer drying times (over-
night). Use a rinse agent to
improve drying.
20