Whirlpool W9OS24S1P User manual

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WHIRLPOOL
Four
W9OS24S1P
MANUEL D’UTILISATION

WHIRLPOOL CORPORATION
▪
CONFIDENTIAL
▪
EMEA CS&Quality Technical Training and Serviceability Team
TOURMALINE U.I. - CONFIGURATION PROCEDURE
1
Press the "SETTINGS" icon
2
Scroll down the icons until you can
press the "Info" menu item
3
Press the "Service & Support" menu item
4
Keep pressing for some seconds
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WHIRLPOOL
CORPORATION ▪CONFIDENTIAL ▪EMEA CS&Q uality T echn T ical raining and S ev r ice b a ility T em a
TOURMALINE U.I. - CONFIGURATION PROCEDURE
5
I
nput the password "123123123"
then press
6
7
I
n the "D IA GNO STIC H O ME" screen…
C f
on i
m
r the "W A R NING D IA GNO STIC MO D E"
pop up
8
… scroll down until you can press the
"Sy s tem Info"
m
enu i
m
te
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WHIRLPOOL
CORPORATION ▪
CONFIDENTIAL
▪
EMEA
CS&Q uality T echn T ical raining and S ev r ice b a ility T em a
TOURMALINE U.I. - CONFIGURATION PROCEDURE
9
P
ress the "Edit Product Configuration"
to c
f g
on i ure the product
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WHIRLPOOL
CORPORATION ▪
CONFIDENTIAL
▪
EMEA
CS&Q uality T echn T ical raining and S ev r ice b a ility T em a
TOURMALINE U.I. - DEMO MODE (DE)ACTIVATION
1
P
ress the "SETTINGS" icon
2
S
croll down the icons
…
3
…
until the "INFO "
m
en
m
u ite then press it
4
I
n the
D m
" e o" i
m
te press "O n" to a ctiva te
the de
m m
o ode or "O ff" to deFa ctiva te i
.
t
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ERROR
CODE DESCRIPTION POSSIBLE ACTIONS (please follow the order of checks)
F1 E1
System Failure
Traditional OVEN ACU Internal errors (including class B checks)
BIO
Try reversing the plug
Check continuity of fan motors
Check electrical connections of all loads (fans, lamps, motors, heating elements, ...)
Check the mass elements of the heating elements (put a tester between earth and the heating
element with the oven OFF; if the value is of the order of MOhm it is ok, if you find some Ohm or
hundreds of Ohm it is not OK)
Set correct AM&UI configuration ID in accordance with 12NC
Change AM Control Board
F1 E1
System Failure
Traditional OVEN ACU Internal errors (including class B checks)
BIMW
Actually the F1E1 is an error for BIO; if showing on BIMW means that the BIMW was programmed as a
BIO, so it must be re-programmed
F1 E3
System Failure
MW OVEN ACU Internal errors (including class B checks)
BIMW
Try reversing the plug
Check continuity of fan motors
Check electrical connections of all loads (fans, lamps, motors, heating elements, ...)
Check the mass elements of the heating elements (put a tester between earth and the heating
element with the oven OFF ; if the value is of the order of MOhm it is ok, if you find some Ohm or
hundreds of Ohm it is not OK)
Set correct AM&UI configuration ID in accordance with 12NC
Change AM control board (ACU)
F1 E3
System Failure
MW OVEN ACU Internal errors (including class B checks)
BIO
Actually the F1E3 is an error for BIMW; if showing on BIO means that the BIO was programmed as a
BIMW, so it must be re-programmed
F2 E1
Stuck/Shorted Key
The software senses that one or more keys are stuck, i.e. always
pressed
Check electrical connections of the touch board or of the knobs
Replace the HMI
F3 E0
Temperature sensor Failure
A) Cavity temperature sensor open/shorted:
1. If temperature is above 600°C, sensor has to be considered open
2. if temperature is below -20°C, sensor has to be considered shorted
B) Micro temperature above limit
Put the connection in proper way and close complete appliance
Connect new sensor and check if the appliance works properly
Reinstall original sensor and change AM control board
If none of the previous operations solved the problem, exchange board and sensor
F4 E1
Temperature Error
MWO Cavity Temperature Sensor Error
Put the connection in proper way and close complete appliance
Change AM control board
F4 E4
Humidity Sensor Error
Error detected by sensor expansion board
Refit connector on ADA and perform wiring verification
Use new humidity sensor and check if the appliance works properly starting a 6th Sense function with
Steam
Reinstall original sensor and change ADA expansion board
If none of the previous operations solved the problem, exchange ADA board and sensor
F5 E0
Latch error
Door - latch switch status mismatch (Pyro versions only)
Check if the wiring connection to door motor/ fastons are mounted in the proper way or replace if
damaged
Check micro switch (door switch open if the door is open and latch switch open if the door is
unlocked) and latch functionality
Change door switch/latch.
Plug in appliance to check switch functionality
Change AM control board control
F5 E1
Latch Error
Door Latch Motor Not Operating
Check if the wiring connection to door motor/ fastons are mounted in the proper way or replace if
damaged
Change door lock component
Change AM control board
F6 E0
Communication Error ACU to UI
Fit cabling and connector AM -- HMI in the correct way
Replace one or more boards (AM, HMI, ADA)
F6 E1
WO Cavity Temperature Sensor Error
Check temperature probe connection and board
harness connections; if necessary, put the
connection in proper way.
For example, a bad connection could be caused
by the faston not fully inserted into the
connector (please see picture)
Change AM control board
F6 E4
UI-ACU Status Mismatch
BIO / BIMW - INDIGO User Interface
Problem solved with OTA3 (= remote update for connected products). If an already programmed card
is to be ordered, it must have INDIGO sw version 13 or higher
F6 E4
UI-ACU Status Mismatch
BIO / BIMW - TOURMALINE User Interface
Problem solved with OTA3 (= remote update for connected products). If an already programmed card
is to be ordered, it must have TOURMALINE sw version 35 or higher
F6 E6
ADA Communication error (lost communication)
BIO / BIMW - G2EVO+ User Interface
Fit or change cabling and connector in correct way (if only one between power cable and signal cable
is not connected, the error will show)
Replace ACU with a new one with latest sw release AND replace expansion board ADA
AM =Appliance Module (= main board)
ACU = Appliance Control Unit (= main board)
UI = User Interface
ADA = Sensor Expansion Board
BIO = Built In Oven
BIMW = Built In Microwave
MWO = Microwave Oven
WO = Wall Oven
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WHIRLPOOL CORPORATION ▪ CONFIDENTIAL ▪ EMEA CS&Quality Technical Training and Serviceability Team
TOURMALINE U.I. - SERVICE TEST MODE
1
Press the "SETTINGS" icon
2
Scroll down the icons until you can
press the "Info" menu item
3
Press the "Service & Support" menu item
4
Keep pressing for some seconds
IMPORTANT! The procedure works correctly (i.e. the loads are
activated) only if the Service Test mode is entered within 2 mins
from the Power On. Otherwise the loads are not activated.
Note: the procedure stops working even if it is idle for more than
2 mins.
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WHIRLPOOL CORPORATION ▪ CONFIDENTIAL ▪ EMEA CS&Quality Technical Training and Serviceability Team
TOURM . . - ALINE U I SER C VI E TEST MODE
5
Input the password "123123123"
then press
6
Confirm the "WARNING DIAGNOSTIC MODE "
pop up
7
In the "DIAGNOSTIC HOME" screen
…
8
…
scroll down until you can press the
"Component Activation " menu item
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WHIRLPOOL CORPORATION ▪ CONFIDENTIAL ▪ EMEA CS&Quality Technical Training and Serviceability Team
TOURMALINE U.I. - SERVICE TEST MODE
9
You can activate each single component one at a
time by pressing "On" or "Off"
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