If you need service or
assistance, we suggest
you follow these four steps:
I. Before calling for assistance.. .
Performance problems often result from little things
You can find and fix yourself without tools of any kind
If your refrigerator will not operate:
l
Is the electric cord plugged in?
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Isa fuse blown or a circutt breaker tripped7
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Is the Temperature Control turned ON?
If there is a rattling or jingling nolse, or other
unfamiltar sounds:
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Issomething on top or behrnd the refrrgerator mak-
ing noise when the refrigerator ISrunning?
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New features on your new refrigerator make new
sounds You may be hearing arr flowing from the
fans, trmer clrcks for the defrostrng cycle, defrost
water draining into the defrost pan
If your ice maker will not operate:
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Has the freezer had enough time to get cold? Wrth
a new refrigerator, this might take overnrght
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Isthe signal arm ON. ,.in the down positron?
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Isthe water valve turned on3 Iswater getting to the
ice maker?
If there is water in the defrost pan:
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In hot, muggy weather, this
IS
normal The pan can
even be half full. Make sure the refngerator is level
so the pan doesn’t overflow
If the light doesn’t work:
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Check fuses and circuit breakers Make sure it’s
plugged In.
If a bulb is burned out:
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See instructrons for changing light bulbs on page
7. Use appliance bulbs only
If the motor seems to run too much:
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Is the condenser, behrnd the base grille, free of
dust and lint?
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On hot days, or if the room IS warm, the motor
naturally runs longer.
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If the door has been opened a lot, or If a large
amount of food has been put In, the motor WIII run
longer to cool down the rnterlor
Remember: Motor running time depends on dtf-
ferenf things: number of door openings, amount of
food stored, temperature of the room, setting of the
controls
And, your new refrrgerator may be larger than
your old one so It has more space to be cooled It
also has a regular freezer Instead of a frozen food
compartment. All this means better refrigeration and
may require more running time than your old one
0
FSP
R
FSP 1sa reglstered trademark of WhIrlpool
Corporation for quality parts Look for ths svmbol
Of auallh/ whenever you need a replacemkni
part for your Whlrlwol appliance FSP
replacement parts WIII fli ;Ight and work right
because they are made to the same exaclng
spectflcatlons used to build every new
Whirlpool appliance
2. If you need assistance”‘...
Call Whlrlpool COOL-LINE’ service assls-
tance telephone number. Dial free from:
Contlnental U.S. . . . . . . . . . . . . (800) 2531301
Michigan . . . . . . . . . . . . . . . . . . . (800) 632-2243
Alaska & Hawaii . . . . . . . . . . . (800) 253-1121
and talk wrth one of our trained Consultants. The
Consultant can Instruct you in how to obtain satisfac-
tory operatton from your appliance or, if service is
necessary, recommend a qualified service com-
pany in your area.
3. If you need service*. ..
Whirlpool has a na-
tionwide network of
franchised TECH-CARE u
States. To locate
TECH-CARE servrce in your area, call our COOL-LINE
service assistance telephone number [see Step 2) or
look in yourtelephone directory Yellow Pages under
APPLIANCES-HOUSEHOLO- ELECTRICALAPPLIANCES-
MAJOR-SERVICE (L REPAIR MAJOR-REPAIRING B PARTS
WHIRLPOOLAPPLIANCES
OR
WHIRLPOOLAPPLIANCES
FRANCHISED TECH-CARE SERVICE FRANCHISED TECH CARE SERVICE
.st.‘Hi~,~‘t: ~‘011/‘-t V,E.S .S;EWI’,( ‘E (‘O.WI? .SlE.S
XYZ SERVICE CO KYL SERVICE co
123 Maple 999 9999 123 Maple 999 9999
OR
WASHING MACHINES, DRYERS
8 IRONERS-SERVICING
WHIRLPOOLAPPLIANCES
FRANCHISED TECH CARE SERVICE
st;ll\‘,c’t:CO.lfI’.\.YIE.\
XYZ SERVICE CO
123 Maple 999~9999
4. If you have a problem *...
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our Consul-
tants, or if you prefer, write to:
Mr. Guy Turner, Vice President
Whrrlpool Corporation
Administrative Center
2000 US-33 North
Benton Harbor, MI 49022
‘If you must call or write, please provide. model
number, serial number, date of purchase, and a
complete description of the problem. This informo-
tion is needed in order to better respond to your
request for assistance
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