If you need service or
assistance, we suggest you follow these four steps:
1. Before calling for assistance.. .
Performance problems often result from little things
you can find and fix yourself without tools of any kind.
If your refrigerator will not operate:
l
Isthe electric cord plugged in?
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Isa fuse blown or a circuit breaker tripped?
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Isthe Refrigerator Control turned ON?
If there Is a rattling or jingling noise, or other
unfamlliar sounds:
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Issomething on top or behind the refrigerator mak-
ing noise when the refrigerator is running?
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New features on your new refrigerator make new
sounds. You may be hearing air flowing from the
fans, timer clicks for the defrosting cycle, defrost
water draining Into the defrost pan.
If your ice maker will not operate:
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Has the freezer had enough time to get cold? With
a new refrigerator, this might take overnight.
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Isthe signal arm ON...in the down position?
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Isthe water valve turned on? Iswater getting to the
ice maker?
If there is water in the defrost pan:
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In hot, muggy weather, this is normal. The pan can
even be half full. Make sure the refrigerator ISlevel
so the pan doesn’t overflow.
If the light doesn’t work:
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Check fuses and circuit breakers. Make sure
it’s
plugged in.
If a bulb Is burned out:
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See instructions for changing light bulbs on page
6. Use appliance bulbs only.
If the motor seems to run too much:
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Is the condenser. behind the base grille. free of
dust and lint?
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On hot days, or if the room is warm, the motor
naturally runs longer.
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If the door has been opened a lot, or if a large
amount of food has been put in, the motor will run
longer to cool down the Interior
Remember:
Motor running time depends on dif-
ferent things: number of door openings, amount of
food stored, temperature of the room, setting of the
controls.
And, your new refrigerator may be larger than
your old one so it has more space to be cooled. It
also has a regular freezer instead of a frozen food
compartment. All this means better refrigeration and
may require more running time than your old one.
0
FSP IS a regIstered trademark of WhIrlpool
Corporatlon for quality parts Look for this symbol
of quolfty whenever you need a replacement part
FSP
for your WhIrlpool appliance FSP replacement
parts WIII fit right and work right. because they are
R made to the same exacting speclflcatlons used
to buld every new WhIrlpool appliance
2. If you need assistance* ...
Call Whirlpool COOL-LINE’ service assls-
tance telephone number. Dial free from:
Contlnental U.S. m. . . . . . . . . . . (800) 253-l 301
Mlchlgan . . . . . . . . . . . . . . . . . . . (800) 632-2243
Alaska 6 Hawaii . . . . . . . . . . . (800) 253-1121
and talk with one of our trained Consultants. The
Consultant can instruct you in how to obtain satisfac-
tofy operation from your appliance of, if service is
necessary. recommend a qualified service com-
pany in your area.
3. If you need service’“...
Whirlpool has a na-
tionwide network of
franchised TECH-CARE ’
Service Companies.
TECH-CARE service
technicians are trained
to fulfill the product
warranty and provide
after-warranty service,
anywhere in the United
States. To locate
TECH-CARE service in your area, call our COOL-LINE
service assistance telephone number (see Step 2) or
look in your telephone directory Vellow Pages under
APPLIANCES - HOUSEHOLD- ELECTRICAL APPLIANCES-
MAJOR-SERVICE 8 REPAIR MAJOR - REPAIRING L PARTS
OR
WHIRLPOOL APPLIANCES WHIRlPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE FRANCHISED TECH-CARE SERVICE
SEH\‘I(‘E (‘OMPASIES .WH\‘I(‘E (‘OMI’ASIES
XYZ SERVICE CO XYZ SERVICE CO
123 Maple 999-9999 123 Maple 999-9999
OR
WASHING MACHINES. DRYERS
8 IRONERS - SERVICLNG
WHIRLPOOL APPLIANCES
FRANCHISED TECHKARE SERVICE
SEHI’I(‘E (‘OMP.4.~IES
XYL SERVICE CO
173 Maple 999.9999
4. If you have a problem’. ..
Call our COOL-LINE service assistance telephone
number [see Step 2) and talk with one of our Consul-
tants, or if you prefer, write to:
Mr Robert F.Gunts, Vice President
Whirlpool Corporation
Administrative Center
2000
US-33 North
Benton Harbor, MI 49022
If you must call or write, please provide: model
number, serial number, date of purchase, and a
complete description of the problem. This informa-
tion is needed in order to better respond to your
request for assistance.
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