WHISPER KOOL Platinum Split User manual
Platinum Split
OWNER’S MANUAL
The Coolest Thing In Wine Storage
PS 060513
We manufacture, test and certify 100% of our wine cooling units in
the USA. By sourcing the best components and closely controlling our
manufacturing processes, we can assure the highest-quality, lowest
defect manufacturing rates in the industry.
Copyright © 2012. WhisperKOOL. All rights reserved.
This manual, the product design, and the design concepts are copyrighted by WhisperKOOL, with all rights reserved. Your rights
with regard to the hardware and manual are subject to the restrictions and limitations imposed by the copyright laws of the
United States of America. Under copyright laws, this manual may not be copied, reproduced, translated, transmitted, or reduced
to any printed or electronic medium or to any machine-readable form, for any purpose, in whole or in part, without the written
consent of WhisperKOOL.
Every eort has been made to ensure that the information in this manual is accurate. WhisperKOOL is not responsible for printing
or clerical errors.
WhisperKOOL reserves the right to make corrections or improvements to the information provided and to the related hardware
at any time, without notice.
Vinothèque and WhisperKOOL are registered trademarks, and ECE is a trademark of WhisperKOOL. All rights reserved.
Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a recommenda-
tion. WhisperKOOL assumes no liability with regard to the performance or use of these products.
06.05.13
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TABLE OF CONTENTS
Quick Reference Guide
System ..................................................
Specications ............................................
Introduction ................................................
Receiving & Inspecting The System .........................
Before You Start ............................................
Preparing the Wine Cellar...................................
System Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Controller Functions ........................................
Maintenance Schedule .....................................
Troubleshooting Guide .....................................
Technical Assistance & Accessories .........................
Installation Terms and Conditions ..........................
2
4
6
7
8
9
12
13
16
18
20
21
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QUICK REFERENCE GUIDE
Wall Mounted Platinum Split Evaporator Unit Front / Side View
Evaporator Unit Rear / Side View
Controller
Filter Grille
Side Air Grille
Evaporator Unit
Wall Mount Kit
Mounting Bracket
(pre-installed)
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Keypad Connection
Return Air Plenum
Supply Air Collar
Evaporator Unit
QUICK REFERENCE GUIDE
Ducted Platinum Split Evaporator Unit Front / Side View
Ducted Conguration
Filter Access Panel
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QUICK REFERENCE GUIDE
Controller Layout
Refer to page 13 for complete listing of buttons and symbols.
°
F
Compressor On
Fans are On
Unit is in Anti-Frost Mode
Unit is in Pre-Chill Mode
Alarm is Present
°
F
°
F
°
F
°
F
°
F
View Set Point
Change Set Point
(Press and hold 3-5 sec)
Inactive
Power On/O
Low Bottle Temp
History
Scroll Button
High Bottle Temp
History
Scroll Button
Cellar Pre-Chill
(Press and hold 3-5 sec)
WALL MOUNTED PLATINUM SPLIT UNIT SPECIFICATIONS
Model 4000 Evaporator
(Fan Coil Unit)
4000 Condenser
(Air Cooled
Condensing Unit)
8000 Evaporator
(Fan Coil Unit)
8000 Condenser
(Air Cooled
Condensing Unit)
Cellar Size (cu. ft.) 1000 2000
Dimensions 20.5”w x 15.5”h x 14.5”d 12”w x 13.5”h x 18”d 20.5”w x 15.5”h x 14.5”d 12”w x 13.5”h x 18”d
BTUh with 90° air entering
the Condenser Coil 3650 4450
CFM 270 190 278 350
Refrigerant R-134a
Condensing Unit HP 1/3++ 1/2
Voltage Rating (20 amp
dedicated circuit required) 115V or 230V
Weight (lbs) 56 56 56 66
AMPS (Starting/Running) 2/1 32.7/7.2 2/1 48/9.5
dBA 54 65 54 65
Drainline 1/2” Condensate
Installation Evaporator Unit (Fan Coil Unit) is installed in the cellar or up to 25 ducted ft. away, condenser is
installed up to 100 ft
Thermostat Digital Control Display
Temp. Delta 55°F Temperature dierential between the cellar temperature and condenser air intake temperature.
Warranty 2 year parts and labor
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DUCTED PLATINUM SPLIT UNIT SPECIFICATIONS
Model 4000 Evaporator
(Fan Coil Unit)
4000 Condenser
(Air Cooled
Condensing Unit)
8000 Evaporator
(Fan Coil Unit)
8000 Condenser
(Air Cooled
Condensing Unit)
Cellar Size (cu. ft.) 1000 2000
Dimensions 23.75”w x 15”h x 22.5”d 12”w x 13.5”h x 18”d 23.75”w x 15”h x 22.5”d 12”w x 13.5”h x 18”d
BTUh with 90° air entering
the Condenser Coil 3120 3788
CFM 200 190 200 350
Refrigerant R-134a
HP 1/3++ 1/2
Voltage Rating (20 amp
dedicated circuit required) 115V or 230V
Weight (lbs) 57 56 57 66
AMPS (Starting/Running) 2/1 32.7/7.2 2/1 48/9.5
dBA 54 65 54 65
Drainline 1/2” Condensate
Installation Use 8”insulated ducting. Ducting should not exceed 25 ft. from the cellar.
Thermostat Optional Digital Remote Display
Temp. Delta 55°F Temperature dierential between the cellar temperature and condenser intake air temperature.
Warranty 2 year parts and labor
Page 6 | 1-800-343-9463 PS 060513
WARRANTY REGISTRATION
In order to activate the warranty of your system, the Verication and Operational
Documentation must be completed by the certied refrigeration technician
installing your system and submit via mail, fax, or e-mail.
Mail to:
WhisperKOOL
ATTN: Warranty Registration
1738 E. Alpine Avenue
Stockton, CA 95205-2505
USA
Fax to:
209.466.4606
Scan and email to:
OR OR
INTRODUCTION
Customer Service
Thank you for purchasing a WhisperKOOL cooling system. We strive to provide the highest quality products and the
best possible customer service. If you have any questions about your system, please call us at 1-800-343-9463 or visit
WhisperKOOL.com.
Using the Manual
This Owners Manual is intended to assist in the proper maintenance of the cooling system. In order to ensure the
longevity of your cooling unit, the equipment should be installed as outlined in the Technician’s Manual. It is also vital
to establish a proper care and maintenance schedule. Please read and review this manual carefully and keep it for
future reference.
What Is the WhisperKOOL Cooling System?
The WhisperKOOL cooling system is a specialized refrigeration system designed for one purpose only: to maintain
the optimal temperature and humidity levels conducive to the proper storage and aging of ne wines. This system
produces minimal in-cellar noise and has the most lenient exhaust requirements. An exterior housing is required for
outdoor condensing unit installations.
How Does the Cooling System Work?
Similar to the air conditioning systems used for homes, the evaporator and condensing units are installed in separate
locations and are connected by a refrigerant line set. The evaporator portion is commonly installed in the wine cellar,
with the condensing unit located either outside or in a remote indoor location that is ventilated. An exterior housing is
required for outdoor condensing unit installations.
Temperature Setting
The WhisperKOOL system can be set at any temperature within the acceptable wine-aging range of 50°F to 67°F. It
is designed to cool up to 55°F cooler than the ambient temperature of the space to which the condensing unit is
installed.
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Receiving and Inspecting the System
• Lift only at the designated hand hold locations on the shipping container or fully support the unit from
underneath. A shipment may include one or more boxes containing accessories.
• Before opening the container, inspect the packaging for any obvious signs of damage or mishandling.
• Write any discrepancy or visual damage on the Bill of Lading before signing.
• Place the box containing the unit on a tabletop to prepare it for testing prior to installing.
• Sit upright for 24 hours.
Note: WhisperKOOL units are manufactured in the USA and tested prior to shipment.
Review the Packing Slip to Verify Contents
• Check the model number to ensure it is correct.
• Check that all factory options ordered are listed.
If any items listed on the packing slip do not match your order information,
contact WhisperKOOL Customer Service immediately.
Check the Box for the following contents:
RECEIVING & INSPECTING THE SYSTEM
Please leave the unit in its original box until you are ready for installation. This will allow you to move the product
safely without damaging it. When you are ready to remove the product from the box, refer to the installation
instructions.
TIP: Save your box and all packaging materials. They provide the only safe means of transporting/shipping the unit.
(1) Platinum Split Evaporator Unit (1) Condensing Unit
(1) Installation Kit which includes:
(7) #14 2” Phillips Pan Head Screw
(1) 1/2” Drain Tube Connector
(1) 10 ft. 1/2” Drain Line
(1) 10 ½” piece of 1/4”copper tubing
(1) 10 ½” piece of 3/8”copper tubing
(1) 1/4” copper coupling
(1) 3/8” copper coupling
(1) 1/4” sight glass
(1) 1/4” lter drier
(1) 13’ Power Cord
(1) Side Grille
(1) 8” Return Air Plenum
(1) Filter Grille
(1)Supply Air Collar
(1) Mounting Bracket
(1) Mounting Bracket
Wall-Mount Accessory Kit
Ducted Accessory Kit
Main Evaporator Box Main Condensing Unit Box
(1) Split System Warranty Checklist
(1) Platinum Split Owners Manual
(1) Warranty Registration Card
(1) 12 ft. Bottle Probe
(10) 6-32 3/8” Phillips Pan Head Screw
(1) Black Strain Relief
(1) Split System Warranty Checklist
(1) Platinum Split Owners Manual
(1) Warranty Registration Card
(1) 50 ft. Bottle Probe
(1) Remote Keypad
(1) 50 ft. Keypad Communication Cable
(2) Black Strain Relief
(10) 6-32 3/8” Phillips Pan Head Screw
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BEFORE YOU START
1. Inspect the system before installation. If damage is found, please contact your distributor or WhisperKOOL
Customer Service at 1.800.343.9463.
2. The system requires a dedicated 115-volt 20-amp circuit. Use a surge protector with the unit. Do not use a GFI
(Ground Fault Interrupter) line.
3. It is REQUIRED to install a drain line to remove condensation from the evaporator unit.
4. The system is intended for use in properly designed and constructed wine cellars. Hire a professional wine
storage consultant with a valid contractor’s license to build your wine cellar.
5. WhisperKOOL requires that all Split Systems are installed by a certified HVAC-R technician only.
6. Warranty is not active until a Warranty Checklist has been received, reviewed, and approved.
If you encounter a problem with your WhisperKOOL system, please refer to the Troubleshooting Guide on page 18.
If you have any further questions, concerns, or need assistance, please contact WhisperKOOL’s Customer Service at
1.800.343.9463. Please be sure all testing has been completed prior to contacting Customer Service. Please have your
results ready for your representative.
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The performance and life of your system is contingent upon the
steps you take in preparing the wine cellar.
Note: Improperly preparing your enclosure or incorrectly installing your
unit may cause unit failure, leaking of condensation, and other negative side eects.
IT IS HIGHLY RECOMMENDED THAT YOU OBTAIN THE ASSISTANCE
OF A WINE STORAGE PROFESSIONAL.
Wine storage professionals work with licensed contractors, refrigeration technicians, and racking companies to build
well-insulated, beautiful, and protective wine cellars. WhisperKOOL has put together some useful tips to assist in the
installation process. Our recommendations are meant to act as a guide in the process of building a proper enclosure.
Your intended location may have specic needs that we do not address.
Wall & Ceiling Framing
Build wine cellar walls using standard 2x4 or 2x6 construction methods and ceiling joists following the guidelines of
local and state codes in your area. As a general rule, the thicker the walls and the higher the insulation value in your
cellar, the better it will be at maintaining a consistent temperature.
Insulation
Insulation is REQUIRED with the use of the WhisperKOOL product. Standard berglass or rigid foam insulation is
normally used in cellar construction or, in some cases,“blown-in” insulation is used. It is very important that all walls
and ceilings are insulated to keep the cellar temperature as consistent as possible during the summer and winter
months. The R-value, or quality of insulation, is determined by the rate at which heat passes through the insulation.
The higher the R-value, the more resistant the insulation is to conducting heat. Using higher R-values in insulation will
lower your operating costs and unit run time. (R-13 minimum, R-19 recommended, R-30 for ceiling and exterior walls.)
Vapor Barrier
Water vapor creates its own pressure, separate from the air pressure, and will intrude into colder/drier areas. A vapor
barrier is REQUIRED to prevent the intrusion of water vapor so that the cellar can be kept at the correct temperature
and humidity. 6 mm plastic sheeting (recommended) should be applied to the warm side of the cellar walls. The
vapor barrier must also be applied to the outside walls and ceiling. If it is impossible to reach the outside, then the
plastic must be applied from within the cellar. The most common method is to wrap the entire interior, leaving the
plastic loose in the stud cavity so the insulation can be placed between each stud. All of the walls and ceiling must be
wrapped in plastic for a complete vapor barrier.
In areas of high humidity, such as Southern and Gulf States, the vapor barrier will prevent inltration of warm moist
air. The moist air can cause mold to form, and standing water in drain pans promote microbial and fungal growth that
cause unpleasant odors and indoor air quality problems. If mold is found, remove it immediately and sanitize that
portion of the unit. Note: High humidity signicantly increases the heat load on the cooling system.
Any break in the vapor barriers (cut, nail hole, over-lapping, etc) will allow a moisture leak and must be sealed. Electric
conduit is a“duct” for vapor to travel in. The conduit should be caulked and sealed on the warm air end.
PREPARING THE WINE CELLAR
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Unobstructed Airow
Unobstructed airflow to and from the system is critical for the system’s overall performance and life-span. A
minimum three-foot clearance (five foot is ideal) area is crucial. The air the fans blow needs to circulate and either
dissipate or absorb heat from the space, the more air to exchange the more efficient the system will operate.
Note: Avoid attempting to camouflage the unit. This will restrict airflow and thus the systems’s ability to work
efficiently.
Mounting the Unit
The evaporator unit must be mounted within 18“ of the top of the room in order to achieve sucient cooling.
As the room cools down, the warm air will rise to the ceiling. Mounting the unit high in the room will create a
consistently cool environment by capturing the warm air and replacing it with cool air. Mounting the unit low in
the room will result in a temperature variation in the room due to the unit’s inability to draw warm air from the
ceiling of the cellar to the unit itself, and cold air settling to the oor.
Door and Door Seal
An exterior grade (1 3/4”) door must be installed as a
cellar door. It is very important that weather stripping is
attached to all 4 sides of the doorjamb. A bottom “sweep”
or threshold is also required. The door must have a very
good seal to keep the cool cellar air from escaping out
of the cellar. One of the most common problems with
cooling systems running continually is due to the door not
sealing properly. In cases where glass doors are used
and the room size is close to the recommended system
size, the next larger size WhisperKOOL system should
be used. This will compensate for the insulation loss due
to the lower insulating rating of glass.
Wine Cellar
Keep Clear
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Ambient Temperature Factor
The cooling system has the ability to cool a wine cellar eciently to 55°F as long as the ambient temperature of the
area that it is exhausting to does not exceed 110°F. Therefore, you want to exhaust the condensing unit in a space which
will not exceed 110°F. Otherwise the system will not have the capacity to keep the wine at a desirable 55°F.
Ventilation
The necessity of dissipating heat away from the condensing unit is critical to the performance and cannot be
overstated. As the system operates and cools, a greater amount of heat is generated on the condensing side of the
system. Adequate ventilation is required in order to dissipate heat away from the condensing unit. If ventilation is
inadequate, the exhaust will heat up the area or room and adversely aect the systems ability to cool. In some cases, it
may be advisable to install a vent fan to dissipate heat within the exhaust area on the condensing side of the system.
However, you must have a fresh air inlet as well.
Note: If you are unsure about having adequate ventilation in your install location, please
Warning, allowing your system to operate in high ambient temperatures for
extended periods of time will greatly decrease the life of your system and void
your warranty. The cooler the temperature of the air entering the condenser coil
the more cooling capacity the system has. The less heat gain through the common
wall, the less the electricity consumption.
BACK - EXHAUST SIDE
FRONT - WINE CELLAR
Exterior Cellar Wall
Evaporator Unit
Condensing Unit
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SYSTEM OPERATION
Initial Start-Up
When power is applied to the unit, the control will briey
display all symbols, and the Snow Flake symbol will be
displayed (if unit is calling for cooling). There may be a
brief delay prior to the evaporator fan turning on. When
the evaporator fan is activated the Fan symbol will be
displayed. The temperature control feature for the
evaporator fan is a feature applicable to WhisperKOOL.
This is the Advance Product Safety Technology (APST),
which ensures that in the possible event of a cooling
deciency, the heat from the indoor fan will not raise the
temperature of the wine cellar, which could otherwise
have an adverse eect on the wine aging process.
Normal System Cycle
After the Bottle probe has reached the set point (all units
are shipped with the set point of 55°F and a dierential
of 1°F). The FON function is an adjustable feature which
allows the customer the convenience of managing
humidity levels in their wine cellar. The FON Function
is a feature that controls the evaporator fan operation
once the set point has been reached. This function allows
the evaporator fan to run and reintroduce humidity
removed during the cooling process. All units come with
this feature turned o. If low humidity is a problem an
increase in this setting will raise the humitiy level. The
FON function is one of the many Customer Preference
Selection features which allow the customer the ability to
ne tune the controls.
Anti Short Cycle
The Anti Short Cycle ensures that the unit will remain o
for a period of 5 minutes after the unit has reached the
set point to allow the pressure in the refrigeration system
to equalize prior to starting the compressor.
Anti Frost Cycle
The Anti Frost Cycle is a precautionary measure, as icing
or frosting of the coil does not occur during normal
operation. The system will go through a defrost cycle
every 4 hours. During the defrost cycle, the indoor fan
will provide air ow across the indoor coil, which will
evaporate any frost accumulation.
Low Ambient Conditions
If the condensing unit is installed outside (which will
allow the condenser to be exposed to low ambient
temperatures), the condenser fan may cycle on and
o. The purpose of the fan cycling is to maintain
the system high side pressure, which will ensure an
adequate refrigeration process. The fan cycling process
is accomplished by way of a Johnson Control attached to
the condensing unit.
Bottle Probe Failure Protection
In the event that a Bottle probe should fail, the APST
(Advance Product Safety Technology) will automatically
transition the Refrigeration Compressor cycles to a pre-
determined time series (based on detailed laboratory
testing), which will ensure that the product is kept within
the safe range.
Remote Key Pad (standard on ducted units)
The remote keypad is designed to give the user the
ability to monitor and change cellar conditions when the
evaporating unit is placed in a remote location outside of
the cellar.
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CONTROLLER FUNCTIONS
Button Normal Functions
ON/OFF • The ON/OFF button allows the customer the convenience of turning the refrigeration
system ON or OFF, from the control panel. This feature does not disconnect power from
the unit. In order for the power to be shut o from the unit, the power cord must be
unplugged from the wall receptacle.
• Press the ON/OFF button once for button application.
Up and Down
Arrows
• Use these buttons to scroll up or down the CPSM (Customer Preference Selection Mode)
menu.
• Displays the Highest and Lowest temperature sensed by the Bottle Probe. This feature
allows the customer instant access to the recorded data applicable to the Bottle Probe
Temperatures, it can be easily reset to reect current temperatures.
1. Press the “UP”arrow, or the“Down”arrow once, and the Highest or Lowest Temperature
(Hi/Lo) sensed by the Bottle Probe, will be displayed.
2. To reset the Hi/Lo, press and hold the“Set”button when the Hi/Lo value is displayed on
the Digital Display, continue to hold the “Set”button until“rst”appears on the digital
display and then blinks. This will erase the past recorded “Temperature Data History” and
start recording, from the current time and temperature, forward. Temperatures displayed
would reect Bottle Probe Temperatures from that point in time, and beyond.
3. The Hi/Lo feature should be reset at initial“Start-Up” and after the Cellar or Cabinet has
obtained normal operating temperatures, which is generally 55°F.
Cellar PreChill (CPC) The CPC Feature is activated by pressing the Up button for 3-5 seconds, and the CPC logo
will be displayed on the digital display. The CPC feature can be terminated by pressing the
Up button for 3-5 seconds, or the feature will self terminate after 6 hrs.
1. The (CPC) Feature may be used to Pre-Chill the Cellar prior to loading it with Warm
Product. The feature will shift the Set Point down to a lower setting of 52°F, for the next 6
hours. After the 6 hour time period, the Set Point will automatically return to the original
Set Point.
2. The CPC feature can be conveniently adjusted to the customer’s specic needs, by ac-
cessing the“Customer Preference Select Mode” (CPSM). See Customer Preference Select
Mode Instructions.
Display
Set Point
Inactive
ON / OFF
Low Temp
High Temp / Pre-Chill
TEMPERATURE
Page 14 | 1-800-343-9463 PS 060513
Set 1. Press the“Set” button once and it will display the Set Point. After approximately 5 sec-
onds, the display will return to normal operation and display the Bottle Probe tempera-
ture.
2. Press the “Set”button once and it will display the Set Point. Press the up and down ar-
rows to change the set point. Press the Set button again and the numbers will blink,
conrming the change in Set Point.
3. Press and hold the “Set”button during the display of the Hi/Low “Temperature Data His-
tory” (hold button unit “rst” blinks on display), and it will erase the past recorded data le
and start recording, from the current time and temperature.
4. Press the “Set”and the“Down Arrow” buttons simultaneously, for 3-5 seconds, and you
will access the“Customer Preference Selection Mode”(CPSM). The CPSM allows the cus-
tomer to“Fine Tune”the Control Operating System to their applicable choice.
Alarm The Alarm symbol is shown when the unit encounters an issue that needs attention, the
displayed alarm codes are explained below.
Alarm Codes
Message Cause Solution
“P1”
Bottle Probe is Unplugged Attach Bottle Probe to Unit
Faulty Bottle Probe Connection 1. Check Bottle Probe attachment at circular connector
2. Check Bottle Probe connection at green terminal block on
back of controller
Defective Bottle Probe Replace the Bottle Probe
“P2” Faulty Evaporator Probe
Connection
Check Evaporator Probe connection at green terminal block on
back of controller
Defective Evaporator Probe Replace the Evaporator Probe
“HA” Defective Bottle Probe Replace the Bottle Probe
“LA” The Bottle Probe is sensing a
temperature of 4° below the set
point
Allow the room to warm up which will increase the temperature
of the wine
Defective Bottle Probe Replace the Bottle Probe
“POF” The keypad is locked Hold “Up” and “Down” buttons for 3 to 5 seconds to disable,
“PON” should appear
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CPSM Mode Press the“Set”and the“Down Arrow” buttons simultaneously, for 3-5 seconds, and you will
access the“Customer Preference Selection Mode”(CPSM). The CPSM allows the customer to
“Fine Tune”the Control Operating System to their applicable choice.
The following CPSM options are available for adjustment:
Fon – Humidity Management Enhancement: This parameter is normally set at 0, which
should provide adequate relative humidity for the cellar.
• An increase in this parameter will increase the Humidity Enhancement (%RH), and a
decrease in the parameter will decrease Humidity Enhancement (%RH).
• Adjustments should be made in increments of 5, with a maximum of 15, and a minimum
of 0.
• After any adjustment to Humidity Enhancement, you should wait a minimum of three
days before making any additional adjustments. This will allow the cellar sucient time
to acclimate to the new setting.
Fof - Humidity Management Enhancement: This parameter is normally set at 15. This
parameter should not be adjusted, as it simply provides an OFF cycle time for the fan,
during the compressor OFF cycle. However, the parameter is located within the CPSM as a
convenience to the customer, should it need to be adjusted. CCT - Cellar Pre-Chill Duration:
This parameter is set to 6 hours, but can be changed between 0-23.5 hours.
Con/Cof – Compressor On time (Con) and O time (Cof) with a Probe 1 failure/Alarm. These
parameters are set at Con 40 min/Cof 10 min. In the event that there is a Probe 1 failure/
Alarm, the compressor/refrigeration system automatically starts a predetermined ON/OFF
cycle, which is controlled by the Con and the Cof parameters. The customer can adjust these
parameters to maintain the desired Bottle temperature.
Page 16 | 1-800-343-9463 PS 060513
MAINTENANCE SCHEDULE
Monthly 1. Check for debris surrounding condensing unit(i.e. leaves, branches, trash ect).
Remove all obstructions.
2. Check for unusual noise or vibration
3. Check the drain line to see if it is above the waterline if draining into a vessel.
Quarterly 1. Use a vacuum with brush attachment to clean the evaporator coil. Be careful not to
crush coil ns when cleaning.
2. Remove the evaporator lter and clean with warm water.
3. Ensure the condensing unit is free of debris and dust.
4. Have a certied HVAC Technician service the condensing unit/clean the condenser
coil.
Annually 1. Inspect for corrosion.
2. Check wiring connections and integrity of cords.
3. Pour a 50/50 bleach solution into the drain line every spring.
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NOTES
Page 18 | 1-800-343-9463 PS 060513
TROUBLESHOOTING GUIDE
Unit has ice forming on the evaporator
Possible Cause
Evaporator lter or coil is dirty.
There is something blocking the supply and or return air
The evaporator fan is not turning on.
The evaporator unit has not gone through its anti-frost
sequence, yet.
If evaporator unit continues to ice.
Unit does not run/power up
Possible Cause
Evaporator unit is not plugged in
Power switch not on
Line voltage is incorrect rating for the system
Bottle at set point
Thermostat not calling for cooling
Faulty thermostat or wiring
Cellar Temperature is to Warm
Possible Cause
The temperature or the room condensing unit is exhausting
to has exceeded 110°F
The system is undersized for the cellar.
There is something blocking the supply and/or return air,
on evaporator or condenser side of the unit
Evaporator unit is mounted too low in the cellar
One or more of the fans are not turning on.
Compressor is not turning on.
Compressor keeps cycling on overload
Poor seal around door or other areas requiring a seal
(around the unit, wall joints, etc)
Controller set too high
Evaporator coil is frosted or iced up
System Runs Constantly
Possible Cause
Leaky door seal or poorly insulated cellar.
Solution
Remove the lter and wash, then clean the coil with a vacuum.
If coil is very dirty, use a spray bottle with a small amount of liquid
dish washing detergent or coil cleaner. Spray coil, let set for 5 min,
then ush with fresh water.
Remove blockage
Call a service tech to troubleshoot
Check for ice in the depth of the coil. Melt with blow drier until
coil is warm to the touch. Soak up water with a towel.
Observe ice formation pattern. If only part way up the coil face,
the system could be low on refrigerant. If all the way up, the coil
may be dirty or airow is blocked.
Solution
Make sure the unit is plugged into an outlet
Turn unit on by pressing the power button on the control
Check line voltage to make sure there is 110v/120v
Lower set point
Lower set point
Call Customer Service at 1-800-343-9463
Solution
Intake temperature needs to drop below 85°.
Order correct size system
Remove air ow obstruction
Re-Locate unit so the distance from the ceiling and top of the
unit is no more than 18”
Please contact the installing technician to troubleshoot.
Please contact the installing technician to troubleshoot.
Make sure all fans are working and there are no airow obstruction.
Make sure there are no air gaps around the door. If door seal is
damaged, replace it.
Lower the set point.
Observe ice formation pattern. If only part way up the coil face,
evaporator unit could be low on refrigerant. If so, contact your
installing technician to assist with troubleshooting.
Solution
Fix leaky door seal and insulate cellar in accordance with this
manual. (Page 10)
Other manuals for Platinum Split
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