WINK PWHUB-WH18 User manual

The perfect complement to the Wink app to
control and monitor all your connected devices.
Getting Started
STEP 1
Download
It’s free and available for iOS and Android.
Once you’ve got it, create a Wink account.
IOS ANDROID
STEP 2
Place
To avoid interference, make sure to plug in your
Wink HUB at least 5 feet from any other WiFi
device, including your router.
STEP 3
Connect
Open the app and select Add a product.
Then choose the Wink HUB and follow the
instructions in the app.
STEP 4
WiFi
When prompted, enter the wifi credentials
for the network you’re on. Wink HUB only
works with 2.4ghz routers and you may need to
configure your router’s security.
LEARN MORE
STEP 5
Lights
Both during its initial set up and when
connecting to your WiFi network, your
Wink HUB light will blink amber. Once it is
connected, the light will be solid blue. See the
light status table below for more info.
STEP 6
Ready!
Now that the hub’s connected you’re ready to
connect other products!
BROWSE PRODUCTS
5ft
1.5m

Installing Updates
Occasionally, you’ll receive a notification that there are new updates to be installed. These updates
include new features, security improvements, and general bug fixes. To ensure that your Wink
HUB and app continue working like they’re supposed to, it’s important that you run these updates
as soon as they become available. If the app needs updating, you can use it again the moment the
update has completed. HUB updates should take roughly 15 minutes, depending on your internet
connection or how long it’s been since you last updated. The app will indicate when the HUB has
completed the upgrade and is back online.
Call our customer support team at
1-844-WINKAPP or send an email to
[email protected].
Troubleshooting
If at any point during the set up process you’d like to start over, simple unplug your Wink HUB and
plug it in again. Or, later on, if you’d like to redo the set up of your entire system, you can return to
square one by deleting every product that’s connected to your Wink HUB before deleting the Wink
HUB itself from your account. From there, you can build it up again from scratch.
If your Wink HUB is oine, there are a few things you can do. First, check that you have an
internet connection. If you do, and the Wink HUB is still oine, you may need to restart your
router, and make sure that it’s between 5 to 15 feet away from your Wink HUB. If that doesn’t
work, power cycle your Wink HUB, and try again.
Having Trouble?
HUB Status Lights
The Wink HUB uses lights to let you know what’s going on. Below is a table for you to better
understand what each light means as well as how to correct the problem and how long until you can
begin using your Wink Hub again.
COLOR MEANING DURATION
Solid Green Starting up Under 10 seconds
Flashing Violet Disconnected from the Wi-Fi
network
Until you’ve connected to a Wink account
using the Wink App
Fast Flashing Yellow Connecting to the network Under 1 minute
Slow Flashing Yellow Obtaining IP address Under 1 minute
Solid Blue Connected to Wifi/Internet Until device changes state or until WiFi
environment changes

COLOR MEANING DURATION
Flashing Blue Pairing Mode Under 2 minutes
Persistent Solid White Corrupt Wink HUB memory Please contact customer service.
Flashing Red Downloading update 5 - 30 minutes, depending on the speed of
your internet connection
Solid Red Installing update Under 5 minutes
Brief Flash Green Connected device is changing state
(example: a light is dimmed)
.25 seconds
Long red flash after
flashing blue
Device failed to pair or be removed 4 seconds
Long green flash after
flashing blue
Device was successfully paired or
removed
4 seconds
Error Messages
The Wink HUB uses lights to let you know what’s going on. Below is a table for you to better
understand what each light means as well as how to correct the problem and how long until you can
begin using your Wink Hub again.
MESSAGE EXPLANATION
Error creating token There’s a problem with your account information. Check to see if you’ve entered your
password and account name correctly, including capitals and spaces and so on. Once
you’ve re-submitted your information correctly, that message should go away.
There was an issue setting
your [product name]
This means the product is showing up as oine. To correct this, check and make sure the
product in question has power or fresh batteries, is in range of your network, and that
your Wink HUB is online. If you are still having issues after that, delete the device from
your Wink App and pair it again.
Z-Wave Controls
Within the Wink HUB interface, there are advanced controls for Z-wave networks, meant
specifically for Z-Wave products. These are designed to make it easier for you to move Z-wave
devices from one controller to another.