Woodson W.CHD750 User manual

A guide on the use, care and maintenance
of your quality Woodson product
Rev: A - 15/01/2018
Specication, Installation
and Operation Manual
Models:
W.CHD750 & W.CHD1000
Counter-top Ductless Exhaust Hood

Page Intentionally Left Blank
Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 1
www.stoddart.com.au

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 2
www.stoddart.com.au
Introduction
Your New Woodson Product � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 3
Product Overview� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 3
Attention � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 4
General Information � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 4
Service
Installation
Setting Up � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 5
Handling
Unpacking
Positioning
Electrical Connection � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 6
Information
Specication
Technical Specifications � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 7
W.CHD750
W.CHD1000
Operation
Initial Start-up & Operation � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 9
Initial Start-up
Operation
Cleaning � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 10
General Information
Corrosion Protection
Surface Finish
Cleaning Schedule
Materials Required
Cleaning Procedure
Cleaning Procedure - External Surfaces
Troubleshooting � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 12
Warranty
Appendix 1 – Australian Warranty and Contact Details � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
Australian Warranty Policy & Procedure� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
1� Commercial Warranty � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
2� Consumer Warranty � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
3� Warranty Clarification � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
4� Warranty Claim Procedure � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14
5� Timing of Warranty Services � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14
6� General Maintenance and Repairs � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14
Warranty Request Form � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 15

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 3
www.stoddart.com.au
Thank you for choosing this quality Woodson product� All our products are designed and made to meet the needs of food service professionals�
By using, caring and maintaining your Woodson product according to these instructions, your Woodson product should give you many years of
reliable service�
Stoddart is a wholly Australian owned company, which manufactures and distributes Woodson commercial catering equipment�
Stoddart products are manufactured and/or engineered in Australia to provide excellent results whilst offering-value-for-money, ease-of-use
and reliability�
Stoddart manufacture and distribute a comprehensive range of equipment for kitchens, food preparation and presentation�
Configuration may vary according to model�
CAUTION
Surface is hot!
Introduction
Your New Woodson Product
Product Overview
Countertop Ductless Filter Hood - W�CHD�750
Baffle Filter
Fluorescent Lighting
Switch
Snap-in Bush
Louvred Diffuser Panel

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 4
www.stoddart.com.au
Thank you for choosing this quality Woodson product� All our products are designed and made to meet the needs of food service professionals�
By using, caring and maintaining your Woodson product according to these instructions, your Woodson product should give you many years of
reliable service�
Stoddart is a wholly Australian owned company, which manufactures and distributes Woodson commercial catering equipment�
Stoddart products are manufactured and/or engineered in Australia to provide excellent results whilst offering-value-for-money, ease-of-use
and reliability�
Stoddart manufacture and distribute a comprehensive range of equipment for kitchens, food preparation and presentation�
Configuration may vary according to model�
Introduction
• Only specifically trained/qualified Technicians (Stoddart, one of our service agents, or a similarly qualified persons) should carry out any
and all repairs, maintenance and services
Carefully read this instruction booklet, as it contains important advice for safe installation, operation and maintenance� Keep this booklet on
hand in a safe place for future reference by other operators or users�
Stoddart design, manufacture & distribute Food Service Equipment (appliances) exclusively for the commercial market.
This appliance is not designed nor intended for household or domestic use & must not be used for this purpose.
This product is intended for commercial use, and in line with Australian electrical safety standards the following warnings are provided:
• This product is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or instruction concerning the use of the product by a person
responsible for their safety� Children should be supervised to ensure that they do not play with the product
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid
a hazard
• All units MUST be installed according to the procedures stated in the installation section of this manual
• In the case of new personnel, training is to be provided before operating the equipment
• DO NOT use this unit for any other purpose than its intended use
• DO NOT store explosive substances such as aerosol cans with a flammable propellant in or near this unit
• Keep fingers out of “pinch point” areas
• Unit is not waterproof DO NOT use jet sprays, hoses or pour water over/on the exterior of the unit
• Only use this unit with voltage specified on the rating label
• Do NOT remove any cover panels that may be on the unit
• DO NOT use sharp objects to activate controls
• If any fault is detected, refer to troubleshooting
• The manufacturer declines any liability for damages to persons and/or things due to an improper/wrong and/or unreasonable use of the
machine
When using any electrical unit, safety precautions must always be observed�
Our units have been designed for high performance� Therefore, the unit must be used exclusively for the purpose for which it has been designed�
Read these instructions carefully and retain for future reference�
The manufacturer and distributor cannot be held responsible or liable for any injuries or damages of any kind occurred to persons, units
or others, due to abuse and misuse of this unit in regards to installation, un-installation, operation, servicing or maintenance, or lack of
conformity with the instructions indicated in this documentation�
Disclaimer
All units made by the manufacturer are delivered assembled, where possible, and ready to install� Any installation, un-installation,
servicing, maintenance and access or removal of any parts, panels or safety barriers that is not permitted, does not comply in
accordance to this documentation, or not performed by a TRAINED AND AUTHORISED SPECIALIST will result in the
IMMEDIATE LOSS OF THE WARRANTY�
The manufacturer cannot be held responsible or liable for any unauthorized modifications or repairs� All modifications or repairs must
be approved by the manufacturer in writing before initiating� All modifications or repairs performed to this unit must be performed at all
times by a TRAINED AND AUTHORISED SPECIALIST�
Attention
General Information
Service

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 5
www.stoddart.com.au
Improper installation, adjustments, alterations, service or maintenance can cause property damage, injury or death�
• Use suitable means to move the unit: eg� A lift truck or fork pallet trucks (the forks should reach more completely beneath the unit)
• Check the unit for damage before and after unpacking� If unit is damaged, contact the distributor and manufacturer
• Should any item have physical damage, report the details to the freight company and to the agent responsible for the dispatch within
seven (7) days of receipt� No claims will be accepted or processed after this period
• The unit is supplied fully assembled
• Remove all protective plastic film, tapes, ties and packers before installing and operating
• Clean off any remaining residue from the interior/exterior of the unit using a clean cloth dampened with warm soapy water
• Choose an area that is well ventilated and provides access for future maintenance
• Place the unit on a level stable work surface capable of supporting its weight
• Do not position the unit in a wet area, an area with a lot of heat and steam or near flammable substances
• Allow an air gap between the unit and other objects or surfaces� We recommend a minimum gap of 100mm for normal operational use
(if the unit is near any heat sensitive material we suggest you allow additional space)
• Please consult national and local standards to ensure that your unit is positioned in accordance with any existing requirement
Installation
Setting Up
Handling
Unpacking
Positioning

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 6
www.stoddart.com.au
Installation
WARNING!
Some procedures in this manual require the power to the equipment
to be turned off and isolated. Turn the power OFF at the power point
and unplug the power supply lead by the plug body. If the power
point is not readily accessible turn the equipment off at the isolation
switch or the circuit breaker in the switchboard.
Attach a yellow “CAUTION-DO NOT OPERATE” tag. This must be
performed where relevant unless the procedures specify otherwise.
FAILURE TO DO SO MAY RESULT IN ELECTRIC SHOCK.
On-site Connection:
• The electrical supply must comply with the rating plate data
• Ensure that the unit is connected to a suitably rated and earthed power source
• Ensure that there is an isolation switch installed near the unit
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a
hazard� Please contact Stoddart for parts and we will advise how to do this in order to avoid any electrical hazard
• The power cable should be dry and/or isolated from moisture or water
Aggregate electrical ratings of the Unit are expressed in kilowatts in this manual�
Single Phase Units:
Supplied with an appropriately rated plug and lead fitted and be indicated as:
• 10A plug & lead fitted
• 15A plug & lead fitted
• 20A plug & lead fitted
WARNING!
This unit must be installed in accordance with AS/NZS 60335.1
Electrical Connection
Information

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 7
www.stoddart.com.au
Technical Specications
Specication
Specications
Model W.CHD750 W.CHD1000
Height 1150mm 1150mm
Width 750mm 1000mm
Depth 660mm 660mm
Power 0.5kW 1.0kW
AMPS 10A plug & lead fitted 10A plug & lead fitted
W.CHD750
A A
750
POWER SUPPLY CORD OUTLET
284
583
660
75790
1150
���������� A
469
FLUORESCENT LIGHTING
STAINLESS STEEL BAFFLE FILTERS
REMOVABLE GUTTER
REPLACEABLE
ACTIVATED CARBON FILTER
BLOWER FAN
CLEANABLE POLYESTER FILTER
PERFORATED
DIFFUSER PANEL
LOUVRED DIFFUSER
PANEL

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 8
www.stoddart.com.au
Specication
W.CHD1000
A A
1000
POWER SUPPLY CORD OUTLET
284
583
660
75790
469
���������� A
1150
STAINLESS STEEL
BAFFLE FILTERS
REMOVABLE GUTTER
FLUORESCENT LIGHTING
BLOWER FANS
REPLACEABLE ACTIVATED CARBON FILTER
CLEANABLE POLYESTER FILTER
PERFORATED
DIFFUSER
PANEL
LOUVRED DIFFUSER PANEL

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 9
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Initial Start-up & Operation
Operation
Initial Start-up
Operation
Upon setting up your equipment, the following steps must be followed
1� Remove all packing, plastic coating and tape from the glass and stainless steel before installing the unit� Clean off any remaining glue
residue from the exterior of the unit with warm soapy water
2� Place the machine on a level and firm work surface with a cut out for the refrigeration unit� Do not position the machine in a wet area or
near inflammable substances� Please consult national and local standards to ensure that your machine is positioned in accordance with
any existing requirement
3� Ensure all components are properly fitted, all filters must be fitted to the hood prior to use
4� Plug the hood into a 10AMP power circuit
5� Your Woodson product is now ready for use
• Ensure stainless steel and polyester filters are cleaned daily
• Ensure all filters are properly fitted into the unit prior to use� Do not operate without all filters fitted� See diagram 1
• As you commence use of your cooking equipment turn the hood’s fans on to the appropriate speed� The speed required will depend on
the appliance, the frequency of use and the emissions it generates
• The unit has 4 variable speeds (see diagram 2)� Select the speed you require by flicking the relevant switch� The unit will operate on the
speed of the highest selected setting
• For additional illumination on the cooking area, turn on the light switch
• At the end of the day follow cleaning instructions
Diagram 1 Diagram 2
Activated
carbon filter
Polyester
filter
Baffle Filter
1� Fan setting one
2� Fan setting two
3� Fan setting three
4� Fan setting four
5� Lights

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 10
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Important!
Some commercial stainless stain cleaners leave residue or lm on
the metal that may entrap ne particles of food, thus deeming the
surface not FOOD SAFE.
WARNING!
This unit is NOT waterproof, do NOT hose.
DO NOT pour water directly onto the unit.
WARNING!
Wait until the unit has cooled to a safe temperature before
undertaking any cleaning or maintenance.
Contact with hot surfaces can cause burns and serious injury.
• Cleaning is recommended for health and safety purposes and to prolong the life of the unit
• Do NOT use abrasive pads or cleaners on the stainless steel or any other metal parts of the unit
• Do NOT use industrial chemical cleaners, caustic based cleaners or bleaches and bleaching agents, many will damage the metals and
plastics used on this unit
• When drying, metal surfaces should be wiped with a soft cloth in the same direction as grained polish
• Do NOT remove any screws for cleaning� All internal sections of the unit are to be cleaned by a qualified technician
• This unit is NOT waterproof, do NOT hose, do NOT pour water directly onto the unit
• Stainless steel exhibits good resistance to corrosion however, if not properly maintained stainless steel can rust and/or corrode
• Any sign of mild rust and/or corrosion should be thoroughly cleaned with warm soapy water and dried as soon as possible
• NEVER use abrasive pads or cleaners for cleaning
• All metal surfaces should be checked while cleaning for damage, scuffs or scrapes as these can lead to rust and further damage to the
product
• Mild rust and/or corrosion can be treated with a commercial cleaning agent that contains citric/oxalic/nitric/phosphoric� Do NOT use
cleaning agents with chlorides or other harsh chemicals as this can cause corrosion� After treatment, wash with warm (not hot) soapy
water and dry thoroughly
• Thoroughly wipe the surfaces dry after cleaning and do NOT let water pool on the unit� Check crevices and folds for pooling
• If an abrasive product is used while cleaning, thoroughly dry the unit and leave in an open or oxidised area for the stainless steel
protective layer to replenish
• When using, ensure all liquids and moisture is cleaned up straight away� Food liquids such as juices from vegetables and fruits should
NOT be left on preparation surfaces
• Do NOT leave items on the stainless steel such as cutting boards, rubber mats and bottles
• To protect the polish, stainless steel should be dried by wiping a dry soft cloth in the same direction as grained polish
• For NON-food contact surfaces, a light oil can be wiped on the surfaces with a cloth to enhance the stainless steel surface� Wipe in the
direction of the grain
• Some commercial stainless stain cleaners can leave residue or film on the metal; this may trap fine particles of food on the surface,
thus deeming the surfaces not food safe
Cleaning
General Information
Corrosion Protection
Surface Finish
Operation

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 11
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Materials Required
• Stainless Cleaner
• Non Abrasive Cleaning pad
• Clean Sanitised Cloth
• Paper Towel
• Container of warm water
• Appropriate PPE (Personal Protective Equipment)
Cleaning Schedule
• Daily cleaning is required for the Counter-top Ductless Exhaust Hood and external surfaces� This will help to maintain and prolong the
efficiency of your unit
• The unit should be cleaned at the end of each work day
Cleaning Procedure
1� Isolate from the power supply
2� Remove the baffle filters, polyester filters and drip tray, wash i a sink using warm soapy water� Fully dry before refitting�
3� Wipe clean using a cloth dampened (not wet) with clean warm water until all soil has been removed
4� Using a clean sanitised cloth, thoroughly wipe the stainless steel and metal parts dry� Do NOT let water pool on the unit� Check crevices
and folds
Note: In some areas, particularly seaside environments, stainless steel can be subject to surface discolouration or “tea staining”
This can be removed with an appropriate cleaning agent which contains 10% sodium citrate� Ask your supplier of cleaning chemicals for a
suitable brand
Cleaning Procedure - External Surfaces
1� Turn the unit off and remove the electric cord from the power point, if hardwired turn off isolator switch
2� Wearing Personal Protective Equipment (PPE), apply Stainless Cleaner with the Cleaner pad to the external surfaces
3� Scrub any baked on soil with the cleaner pad in the same direction as grained polish
4� Wipe clean using a cloth dampened with clean warm water until all Stainless Cleaner and soil has been removed
5� Using a clean sanitised cloth, thoroughly wipe the stainless steel and metal parts dry� Do NOT let water pool on the unit� Check crevices
and folds
Operation

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 12
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Operation
Troubleshooting
WARNING!
Technician tasks are only to be completed by qualied service
people. Check faults before calling service technician.
Task Type - (O) = Operator
(T) = Technician Task
Problem Possible Causes Task Possible Corrective Action
Unit won’t turn on Unit is not plugged into a
suitable power point O Plug unit in
Power switch is in the “Off”
position O Change the power switch to the “ON” position
Power Point is faulty T Arrange a qualified Technician to repair the power
point

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 13
www.stoddart.com.au
Warranty
This product is intended for commercial use, and in line with Australian electrical safety standards the
following warnings are provided:
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack
of experience and knowledge, unless they have been given supervision or instruction concerning the use of the product by a person
responsible for their safety� Children should be supervised to ensure that they do not play with the product�
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a
hazard� Please contact Stoddart for parts and we will advise how to do this in order to avoid any electrical hazard�
As the exclusive manufacturer and distributor of Stoddart products in Australia, Stoddart would like to congratulate you on your purchase of a
Stoddart product�
Stoddart design, manufacture & distribute Food Service Equipment (appliances) exclusively for the commercial market�
These appliances are not designed nor intended for household or domestic use & must not be used for this purpose�
Stoddart warrants to the original purchaser (“Customer”) of equipment manufactured or distributed by Stoddart that for 12 months from the date of installation of
the equipment by Customer (the “Warranty Period”), any defect in workmanship or material will, subject to clauses 1�2 and 3, be:
1�1
Stoddart will not be liable for any associated loss, damage or compensation claim resulting from any defect in workmanship or material, and such liability is expressly
excluded from the operation of clause 1�1�
1�2
Repaired without charge; ora)
In respect of any Major Failure which cannot be repaired, replaced or the purchase money refunded�b)
Subject to clause 3, equipment supplied by Stoddart to Customer comes with guarantees that cannot be excluded under the Australian Consumer Law� Customer is
entitled to a replacement or refund for a Major Failure and compensation for any other reasonably foreseeable loss or damage� Customer is entitled to have the
equipment repaired, or replaced if the equipment fails to be of an Acceptable Quality and that failure does not amount to a Major Failure�
2�1
A Major Failure occurs when the equipment suffers repeated and/or unexpected failure that cannot be repaired to Stoddart’s satisfaction (acting reasonably) or which
Stoddart considers (acting reasonably) renders the equipment unsafe or inoperable;
i�
Stoddart can only warrant the equipment will be of an Acceptable Quality when Customer uses the equipment in accordance with Stoddart’s manufacturer’s
instructions or user manual (“Instructions”)� Acceptable Quality does not imply a lifetime guarantee for the equipment;
ii�
Certain components have a finite expected life, especially in a commercial or high-use environment� For example components such as refrigeration compressors,
elements, thermostats/simmerstats, switches, fans, and temperature controllers can be expected to last up to 12 months when used in accordance with the
instructions;
iii�
In a commercial environment, components such as lamps, fluorescent tubes, light bulbs, glass, silicone seals, gaskets and plastic components will require regular
replacement� This is not covered by warranty and is at Customer’s cost�;
iv�
The life of equipment may be adversely affected by misuse, neglect, unauthorised alteration, incorrect installation, power surges, accident, use of inappropriate chemicals,
flooding, and acts of God;
v�
On site warranty services are limited to sites within 50km from the nearest Stoddart authorised service agent and service agent’s reasonable travel costs must be paid by
Customer prior to the commencement of the repairs;
vii�
Additional labour costs will apply for service outside standard business hours of 8�00am to 4:30pm, Monday to Friday and on public holidays;viii�
Stoddart cannot guarantee the performance of equipment made specifically to Customer’s design or specifications� Stoddart will, where reasonably possible, draw any
issues arising from Customer’s design or specifications to Customer’s attention during the commissioning and/or manufacturing process; and
ix�
Customer must pay additional costs incurred by Stoddart as a result of Customer failing to provide suitable access to the equipment for inspection and service�x�
Proper maintenance and cleaning of equipment in accordance with the Instructions is essential to the equipment’s effective operation;vi�
Customer acknowledges and agrees:3�1
Stoddart is committed to providing a comprehensive and fair warranty for all of its equipment� The warranty incorporates a commercial
manufacturers’ warranty, together with the consumer warranty provisions of the National Consumer Protection Act (2009)�
1. Commercial Warranty
2. Consumer Warranty
3. Warranty Clarication
Australian Warranty Policy & Procedure
Appendix 1 – Australian Warranty and Contact Details

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 14
www.stoddart.com.au
Warranty
Situations where Stoddart is not satisfied (acting reasonably) the equipment or any part of the equipment has been used in accordance with the Instructions including
misuse, neglect, unauthorised alteration, incorrect installation, power surges, accident, use of inappropriate chemicals, flooding, fire or act of God;
b)
Where remote refrigeration is connected by a person other than Stoddart to equipment produced by Stoddart, Stoddart cannot accept claims for repair of TX valves and
control components, as the fault may arise from the installation of the remote refrigeration lines, equipment, and gas, by a party over which Stoddart has no control�
h)
Any consequential loss, damage or expense arising directly or indirectly from use of the equipment otherwise than in accordance with the Instructions;c)
Any damage or malfunction arising from, or relating to, Customer’s failure to properly maintain or clean the equipment in accordance with the Instructions;d)
Transportation costs associated with transporting the equipment to a Stoddart authorized service agent where Stoddart considers (acting reasonably) that repairs cannot
be undertaken on-site; and
i)
Unless agreed to by Stoddart in writing to the contrary, warranty is not included in the sale price for goods sold to or installed in an overseas location�j)
Stoddart’s warranty liability under clauses 1 and 2 of these Terms exclude or do not cover:3�2
The matters acknowledged by Customer in clause 3�1;a)
Damage caused to equipment during transportation, which is outside Stoddart’s standard delivery conditions�e)
Breakage or replacement of lamps, fluorescent tubes, light bulbs, glass, silicone seals, gaskets and plastic components�;f)
Maintenance, repair or other works not undertaken by a Stoddart authorised service agent�g)
Refer to the trouble-shooting section of the Instructions to establish the nature of the fault� Check the equipment is plugged-in, turned-on or has no other valid reason for
not operating�
a)
If step (a) does not overcome the issue, you should report the fault with the equipment to our service department (phone [phone] or fax [phone])� Our service
department will assist you with further trouble-shooting� If our service department is unable to resolve the fault with the equipment they will request you complete a Stoddart
Warranty Request Form and fax [phone]) or email (service@stoddart�com�au) it to us�
This form can also be completed online (www�stoddart�com�au/warranty-claim)�
b)
The following procedure must be followed to claim under Stoddart’s warranties:4�1
To complete a Stoddart Warranty Request Form you will require the following information:
Stoddart will not arrange a warranty call out until it receives the above information from you in writing�
Upon receipt of a properly completed Stoddart Warranty Request Form, Stoddart will check its records to confirm whether the equipment is eligible for warranty repair� If
warranty repair is required, Stoddart will issue an OFFICIAL AUTHORISATION NUMBER and details of work to be carried out by a Stoddart authorised service agent� This
authorisation number MUST be obtained before any work is carried out� Stoddart will not accept invoices for work carried out without an official authorisation number or by
an unauthorised service agent�
c)
Proof of purchase stating model number and date of purchase;I�
The serial number of the equipment (this is located on the ratings plate sticker);II�
A description of the fault/problem;III�
Your company details including the exact location of the equipment; andIV�
Any restrictions on times or methods of access to the equipment�V�
d)
Customer must quote the official authorisation number on all correspondence and invoices relating to a warranty claim to ensure prompt processing by Stoddart�e)
Customer must pay all costs associated with a call-out for work that is not related to warranty repairs or outside Stoddart’s Terms immediately�f)
Stoddart will comply with its warranty liabilities contained in these Terms in a timely manner�5�1
For Warranty, maintenance, spare parts and repairs, contact:
Tel: [phone] Fax: [phone] email: [email protected]
The equipment must be repaired and maintained by a qualified technician� Stoddart’s authorised service agents are experienced technicians who understand the equipment
and carry commonly used spare parts� Contact Stoddart’s national service number listed below for details of your nearest Stoddart authorised service agent�
6�1
4. Warranty Claim Procedure
5. Timing of Warranty Services
6. General Maintenance and Repairs

Due to continuous product research and development,
the information contained herein is subject to change without notice.
Page 15
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Warranty
Name of contact person on site: Date: / /
Business/Organisation name:
Street Address:
Suburb: State: Post Code:
Phone (Site): Mob:
Equipment Type: Brand:
Model/PNC no.: Serial no.:
Location (large sites only): Open: Close:
Date of purchase: / /
Company purchased from:
(please provide a copy of your tax invoice or delivery docket as proof of purchase)
Description of fault:
Has the following been checked (tick box if appropriate and checked)?
Electrical power supply ☐ Gas ☐ Water Supply ☐
Name of person requesting warranty (please print):
To ensure we can provide the best possible service we require you to complete this form. Make, model and serial number, along with other
essential information. To secure a call, you must also have an account with Stoddart or complete the credit card details below.
THIS FORM MUST BE COMPLETED OR WARRANTY CANNOT BE PROCESSED
CREDIT CARD DETAILS – Required as security against chargeable work (see note below)
Card type: Visa ☐ Mastercard ☐
Cardholder name: Card no.:
Signature: Expiry Date: / /
WARRANTY REQUEST FORM
Phone: [phone] Int: [phone]
Phone: [phone]
Fax: [phone] Int: [phone]
Email: [email protected]
PLEASE NOTE: Warranty call-outs take place Mondays to Fridays between 8.00 and 16.30 (except public holidays). Any calls
outside these times will be subject to penalty rates. Certain items such as glass components and light fi ttings are not covered
under warranty. Claims for non-covered parts, no faults found, travel over 50km or other items outside our standard terms and
conditions will be chargeable. Any chargeable items will be COD terms – payable onsite.
CREDIT CARD INFORMATION MUST BE PROVIDED AS SECURITY AGAINST FALSE WARRANTY CALL-OUTS.
FAILURE TO DO SO WILL RESULT IN REQUEST BEING UNATTENDED.
NORMAL BUSINESS HOURS ARE 8AM – 4.30PM MONDAY TO FRIDAY
This form can also be completed online at: www�stoddart�com�au/warranty-claim�
Warranty Request Form

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Due to continuous product research and development,
the information contained herein is subject to change without notice.
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Due to continuous product research and development,
the information contained herein is subject to change without notice.
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Notes

Due to continuous product research and development,
the information contained herein is subject to change without notice.
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Notes

Stoddart Sales
Servicing and Replacement
Sales Department
Tel: [phone]
Fax: [phone]
Email: fseorders@stoddart�com�au
Service & Spares Department
Tel: [phone]
Email: service@stoddart�com�au
Email: spares@stoddart�com�au