Worcester Greenstar 8000 Life Series User manual

6720883872 (2019/02) UK/IE
User Instructions
Gas fired condensing combi boiler
Greenstar 8000 Life
GR8300iW 30 C | GR8300iW 35 C | GR8300iW 40 C | GR8300iW 45 C | GR8300iW 50 C

Preface
Greenstar 8000 Life – 6720883872 (2019/02)
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Preface
Dedicated to heating comfort.
Thank you for purchasing a Worcester product. We pride ourselves on
manufacturing appliances to the strictest quality control standards
throughout every stage of production.
Worcester, Bosch group has led the field in innovative product design
and performance for over 50 years. This heritage means all our products
are of exceptional quality and proven reliability.
Our products employ the latest technologies and they are reliable,
extremely energy efficient, offering you economical running costs and
value for money. They are amongst the top energy rated appliances
available.
There is also the reassurance of our parts and labour guarantee. Our
Customer Service team is here to help you get the best from your
Worcester product throughout its lifetime. Whatever your enquiry, our
specially trained team is available at our Worcester based contact centre
and online via the website. For contact details see the back cover.

Table of contents
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Greenstar 8000 Life – 6720883872 (2019/02)
Table of contents 1 Explanation of symbols and safety instructions
1.1 Explanation of symbols
Warnings
In warnings, signal words at the beginning of a warning are used to
indicate the type and seriousness of the ensuing risk if measures for
minimising danger are not taken.
The following signal words are defined and can be used in this document:
DANGER:
DANGER indicates that severe or life-threatening personal injury will
occur.
WARNING:
WARNING indicates that severe to life-threatening personal injury may
occur.
CAUTION:
CAUTION indicates that minor to medium personal injury may occur.
NOTICE:
NOTICE indicates that material damage may occur.
Important information
The info symbol indicates important information where there is no risk to
people or property.
Additional symbols
Table 1
1 Explanation of symbols and safety instructions . . . . . . . . . . . 3
1.1 Explanation of symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.2 General safety instructions . . . . . . . . . . . . . . . . . . . . . . . 4
2 Product Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.1 Appliance identification and serial number . . . . . . . . . . 5
2.2 Servicing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.3 Maintaining your appliance . . . . . . . . . . . . . . . . . . . . . . . 5
2.4 Benchmark standard . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
3 Prepare for operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
3.1 Open vented heating system . . . . . . . . . . . . . . . . . . . . . . 6
3.2 Sealed heating system . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
3.2.1 Checking the system pressure. . . . . . . . . . . . . . . . . . . . . 6
3.2.2 Constantly re-pressuring the system pressure . . . . . . . . 6
3.3 Topping up the system pressure . . . . . . . . . . . . . . . . . . . 7
3.3.1 Greenstar Intelligent Filling System (accessory) . . . . . . 7
4 Operating the appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
4.1 Control panel overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 7
4.2 Symbols in the display . . . . . . . . . . . . . . . . . . . . . . . . . . .7
4.3 Adjusting the appliance flow temperature . . . . . . . . . . . 8
4.3.1 Heating key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
4.4 Hot water mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
4.4.1 Hot water key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
4.5 eco key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
4.6 Selecting current pressure. . . . . . . . . . . . . . . . . . . . . . . . 8
5 Key (accessories) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
5.1 Installing the Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
5.2 Key LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
6 Shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
6.1 Setting frost protection . . . . . . . . . . . . . . . . . . . . . . . . . . 9
7 Clearances and ventilation information . . . . . . . . . . . . . . . . . . 9
7.1 Appliance clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
7.2 Ventilation information. . . . . . . . . . . . . . . . . . . . . . . . . . . 9
8 Malfunction or failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
8.1 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
8.2 Extreme cold weather. . . . . . . . . . . . . . . . . . . . . . . . . . .10
9 Environmental protection and disposal . . . . . . . . . . . . . . . . .11
10 Tips on energy saving. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
11 Your guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
12 Energy consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
12.1 Product data on energy consumption . . . . . . . . . . . . . .12
Symbol Meaning
▶ a step in an action sequence
a reference to a related part in the document
• a list entry
– a list entry (second level)

Explanation of symbols and safety instructions
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1.2 General safety instructions
HInstructions for the target group
These operating instructions are intended for the
heating system user.
All instructions must be observed. Failure to comply
with instructions may result in material damage and
personal injury, including possible loss of life.
▶ Read and retain the operating instructions (heat
source, heating controller, etc.) prior to operation.
▶ Observe the safety instructions and warnings.
HDetermined use
The product may only be used for the heating of boiler
water and for DHW heating.
Any other use is considered inappropriate. We assume
no liability for damage occurring due to non-permitted
use.
HIf you smell gas
A gas leak could potentially cause an explosion. If you
smell gas, observe the following rules:
▶ Prevent flames or sparks:
– Do not smoke, use a lighter or strike matches.
– Do not operate any electrical switches or unplug
any equipment.
– Do not use the telephone or ring doorbells.
▶ Turn off the gas at the meter or regulator.
▶ Open windows and doors.
▶ Warn your neighbours and leave the building.
▶ Prevent anyone from entering the building.
▶ Move well away from the building: call the National
Gas Emergency Service on 0800 111 999.
▶ L.P.G. boilers: Call the supplier’s number on the
side of the gas tank.
HDanger to life from poisoning by flue gas
There is a danger to life from escaping flue gas.
▶Never modify any parts through which flue gas is
routed.
If flues are damaged or leaking, or if you smell flue gas,
observe the following rules.
▶ Switch off the heat source.
▶ Open doors and windows
▶ Warn your neighbours and leave the building
immediately.
▶ Prevent third parties from entering the building.
▶ Notify an approved contractor.
▶ Have any defects rectified.
HDanger to life from carbon monoxide
Carbon monoxide (CO) is a poisonous gas, which
arises during the incomplete combustion of fossil fuels
such as oil, gas or solid fuels.
Dangers arise, if carbon monoxide escapes from the
heating system due to a fault or a leak and collects
unnoticed in enclosed spaces.
You can neither see, taste nor smell carbon monoxide.
To avoid danger from carbon monoxide:
▶ Have the heating system inspected and serviced
regularly by an approved contractor.
▶ Use a CO detector, which gives an alarm in good
time if CO escapes.
▶ If you suspect a CO leak:
– Warn your neighbours and leave the building
immediately.
– Call an approved contractor.
– Have any defects rectified.
HInspection and maintenance
If there is a lack of cleaning, inspection or
maintenance, or if these are carried out incorrectly,
this may result in material damage and/or personal
injury, including possible loss of life.
▶ Have work carried out only by an approved
contractor.
▶ Have any defects rectified immediately.
▶ Have the heating system inspected once a year by
an approved contractor, and have any required
maintenance or cleaning work carried out.
▶ Have the heat source cleaned at least every two
years.
▶ We recommend that you enter into a contract
covering an annual inspection and needs-based
maintenance with an approved contractor.
HFittings and modification
Only a competent engineer can remove the appliance
case and carry out any work, in accordance with the
relevant Installation Regulations.
Any misuse or unauthorised modifications to the
appliance, flue or associated accessories and heating
system will invalidate the guarantee.
▶ Do not modify the appliance or flue system in any
way.
Worcester, Bosch Group accepts no liability arising
from any such actions. This does not affect your
statutory rights.

Product Information
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Greenstar 8000 Life – 6720883872 (2019/02)
HCombustion air/ambient air
The air in the installation location must be free of
flammable or chemically aggressive substances.
▶ Do not store or use any highly flammable or
explosive materials (paper, petrol, thinners, paints
etc.) within the vicinity of the heat source.
▶ Do not store or use any corrosive substances
(solvents, adhesives, chlorinated cleaning agents,
etc.) within the vicinity of the heat source.
HGeneral considerations
▶ The boiler must be installed in a well ventilated area.
The openings must be kept in good condition.
▶ The vents or any other component contributing to
the functioning of the boiler must not be reduced or
sealed.
▶ We recommend an annual service of the appliance
by an approved engineer to ensure reliable and
efficient operation.
HSafety of electrical devices for domestic use
and similar purposes
The following requirements apply in accordance with
EN 60335-1 in order to prevent hazards from
occurring when using electrical appliances:
“This appliance can be used by children of 8 years and
older, as well as by people with reduced physical,
sensory or mental capabilities or lacking in experience
and knowledge, if they are supervised and have been
given instruction in the safe use of the appliance and
understand the resulting dangers. Children shall not
play with the appliance. Cleaning and user
maintenance must not be performed by children
without supervision.”
“If the power cable is damaged, it must be replaced by
the manufacturer, its customer service department or
a similarly qualified person, so that risks are avoided.”
HPlease read these instructions carefully
▶ These instructions are applicable to the Worcester,
Bosch Group appliance model/s stated on the front
cover only.
▶ These instructions apply in the UK/IE only and must
be followed except for any statutory obligation.
2 Product Information
2.1 Appliance identification and serial number
Fig. 1 Position of data label
The data label contains information of the appliance model and serial
number. This is located on the frame of the front cover.
For your own records
Please ensure that the Commissioning Checklist has been completed by
your installer or service engineer.
Table 2 Appliance details
The appliance model and serial number can be found on the appliance
data label.
2.2 Servicing
Ensure that the service engineer completes the Service Record in the
Benchmark Checklist after each service.
The Service Record can be found at the rear of the appliance’s
Installation and Maintenance Instructions. It will be required in the event
of any guarantee work and may be required by the local Building Control
Inspector.
▶ The appliance must be serviced annually by a competent, qualified
person, such as a Worcester service engineer or other Gas Safe
registered engineer.
▶ Ensure that the service engineer completes the Service Record, at
the rear of the Installation and Maintenance Instructions manual,
after each service.
▶ Have any work carried out by a competent, qualified person,
Worcester service engineer or other Gas Safe registered engineer.
▶ Always use original spares, to help maintain the efficiency, safety and
reliability of the appliance.
2.3 Maintaining your appliance
Your new appliance represents a long term investment in a reliable, high
quality product.
Wipe the appliance casing with a soft clean cloth. Please do not use
chemical cleaning products which may damage the paint finish.
Model:
Serial number:
Date of installation:
0010022840-001

Prepare for operation
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In order to realise the appliance’s maximum working life, and to ensure
the appliance continues to operate at peak efficiency and performance,
it is essential that servicing and maintenance checks are performed at
least once a year by a competent engineer in accordance with the current
Gas Safe Regulations.
If you would like to know more about servicing options from Worcester,
Bosch Group, please visit worcester-bosch.co.uk.
Please tick the appropriate box on your warranty registration card for
further details of the Worcester, Bosch Group Service Contract.
When your appliance requires servicing please contact a Worcester,
Bosch Group contact centre (see rear cover, appointments).
In addition to the service contract we are pleased to offer a one-off
annual service or breakdown call out for your appliance.
Maintenance tips
• Appliances on a sealed heating system:
– Regularly check the system pressure.
• Do not obstruct the flue outlet or the air inlet.
• Use in hard water areas:
– In exceptionally hard water areas a device to prevent scale
formation may be fitted. Installation of a salt based water softener
should be in accordance with the requirements of the local water
company. A bypass valve must be fitted and used to fill/top up the
heating system with untreated water.
Important note:
▶ If you have to add water regularly in your heating system, call a
competent, qualified person.
2.4 Benchmark standard
The Benchmark initiative is a code of practice
to encourage the correct installation,
commissioning and servicing of domestic
central heating appliances and system
equipment.
A “checklist” is dispatched with every appliance and can be found
towards the back of the Installation, Commissioning and Servicing
Instructions. This is a vital document that needs to be completed by the
installer at the time of installation. It confirms that the appliance has
been installed and commissioned according to the manufacturer's
instructions.
The service record provides space for the recording of regular servicing
of the appliance/heating system and this can become a valuable
document when, for example, you wish to sell the property. The service
record will show a potential purchaser that the heating system has
received regular professional maintenance and servicing during its
lifetime.
The Benchmark initiative aims to:
• Raise standards among professional installers.
• Build and maintain high safety standards in the industry.
• Improve customer satisfaction levels.
• Make a contribution to the nation's commitment to climate change.
3 Prepare for operation
3.1 Open vented heating system
Appliances that can be connected to open vented heating systems will
have the pressure maintained automatically by the header tank feeding
the system.
3.2 Sealed heating system
Appliances that can be connected to sealed heating systems are pre-
pressurised before operation, this pressure must be maintained for safe
use of the appliance.
▶ Check regularly that the pressure is maintained.
▶ Re-charge the system if the display reads less than 1 bar.
▶ If a permanent significant decrease or increase in pressure is
indicated on the display, contact your installer or maintenance
engineer.
3.2.1 Checking the system pressure
If the pressure is too low (≤ 0.2 bar) the system is out of operation and
the warning notification LoPr alternating with the actual pressure stays
on the screen.
Fig. 2 Actual pressure
Your installer will advise you of the optimum operating pressure.
▶ Press the key.
The actual pressure appears.
▶ Top up the heating water, if the pressure is low (≤ 0.8bar) or too low
(≤ 0.2bar).
3.2.2 Constantly re-pressuring the system pressure
Constantly having to re-pressuring the heating system should be
investigated as the concentration of inhibitor protection in the system
will be reduced; this can result in corrosion within the heating system
reducing the efficiency and increasing contaminates.
▶ Check for leaks on heating system (pipe work and radiator valves).
▶ Contact your installer or maintenance engineer if a recurring
significant decrease or increase in pressure is indicated on the
pressure screen.
0010026149-001
reset
eco
5 sec
ok
!
eco
bar
kWh %

Operating the appliance
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Greenstar 8000 Life – 6720883872 (2019/02)
3.3 Topping up the system pressure
Integral keyless filling link
Locate the filling link and follow the instructions for re-pressurising the
system.
Fig. 3
▶ Re-pressurise the system.
– Pull the lever [1] down to start the filling process.
▶ When the pressure, shown on the display, reaches between the 1 and
1.5 bar,
– Release the lever [1] to stop the filling process.
▶ Top up the system pressure, if as a result of the air bleeding the
pressure drops off.
Fig. 4
If the display reads more than 1.5 bar as a result of over filling:
▶ Bleed one radiator until the pressure, shown on the display, returns
to between 1 and 1.5 bar.
3.3.1 Greenstar Intelligent Filling System (accessory)
Fig. 5 Greenstar Intelligent Filling System
An Intelligent Filling System is available as an accessory.
The Intelligent Filling System refills the water into the heating system as
required. Your specialist programmes the Intelligent Filling System
according to your heating system. Have your specialist explain the
function of the Intelligent Filling System to you.
Automatic refilling keeps the pressure in the heating system at the
programmed value.
4 Operating the appliance
4.1 Control panel overview
Fig. 6 Control panel
[1] Display
[2] and keys: To navigate through menus and increase/decrease
settings
[3] dkey: Return/back
[4] OK key: Save settings, Chimney sweeper key (Service Engineer
function): press 5 seconds for chimney sweeper mode
[5] eco key: Hot water preheat selection
[6] Hot water key: Adjusting the hot water temperature
[7] Heating key: Heating mode on, set the maximum flow
temperature
4.2 Symbols in the display
0010023634-001
0010024971-001
11
!
eco
bar
kWh %
!
eco
bar
kWh %
0010023397-001
Symbol Explanation
Central heating ON
Is displayed with the appliance status code and diagnostic
code during a fault condition.
Burner ON/OFF
Connection with the Wi-Fi network (only available with
accessories)
Connection with RF transmitter, e.g. Comfort+ II RF room
thermostat (only available with Key accessories)
chimney sweep mode
0010021505-001
reset
eco
5 sec
ok
1
2
3
5
6
7
4

Key (accessories)
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Table 3 Symbols in the display
The heating and hot water settings have been adjusted by the installer to
the appliance’s optimum settings.
▶ Before making any adjustments it is advisable to make a note of these
settings so that you can return to these optimum settings in the
future.
4.3 Adjusting the appliance flow temperature
4.3.1 Heating key
The key is used to set the max. flow temperature. The maximum flow
temperature can be set between 30 °C and 88 °C1). The current flow
temperature is shown on the display.
With underfloor heating systems observe the maximum permissible flow
temperature.
▶ Press the (key.
The set maximum flow temperature appears.
▶ Press the or keys to set the desired maximum flow temperature.
The setting will be saved after 5s or after pressing the key .
Table 4 Maximum flow temperature
4.4 Hot water mode
4.4.1 Hot water key
The hot water temperature can be set between 35 °C and 60 °C.
▶ Press the * key.
The set hot water temperature appears.
▶ To set the desired hot water temperature, press the or keys.
The setting will be saved after 5s or after pressing the key .
4.5 eco key
Eco mode is an energy saving feature which disables the Preheat
function. Eco mode is enabled by default, during the initial appliance
startup.
In Preheat mode, the hot water heat exchanger is kept pre-heated to
reduce the time taken to deliver hot water at the tap.
4.6 Selecting current pressure
▶ Press the key.
The actual pressure appears.
5 Key (accessories)
5.1 Installing the Key
Installing the Key will enable additional functions. For Pairing Key
manual.
Always turn off the power to the appliance before installing Key
(accessories).
▶ Plug Key into Key housing.
Fig. 7 Position of Key housing
Fig. 8 Locking mechanism
▶ The lever [2] of the locking mechanism is located right hand side of
the Key housing. Ensure that it is in its Open position before inserting
the Key and pulling lever [2] towards front.
▶ Turn on the power.
LED [1] starts blinking green.
▶ Wait until LED is constantly yellow.
Service mode
Eco-Mode
Hot water ON
1) The maximum value can be reduced by the service technician.
Supply temperature Sample application
Approx. 50 °C Underfloor heating system
Approx. 70 °C Radiator heating system
Approx. 82 °C Convector heating system
Symbol Explanation
0010022807-002
1. 2.
0010023127-001
1
2

Shutdown
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Greenstar 8000 Life – 6720883872 (2019/02)
5.2 Key LED
Key LED status
The LED [1] on the Key displays different states with flashing or constant
colours.
Table 5 LED status
6 Shutdown
6.1 Setting frost protection
NOTICE:
Risk of damage to the system from frost!
The heating system can freeze up after a prolonged period (e.g. during a
power failure, switching off the power supply, faulty fuel supply, boiler
fault etc.).
▶ Ensure that the heating system is in constant use (particularly when
there is a risk of frost).
If you are leaving your property unoccupied during cold weather, please
leave your external programmer on constant and your room thermostat
set to 12 °C.
7 Clearances and ventilation information
7.1 Appliance clearances
Your installer will have provided adequate space around the appliance
for operation, safety and servicing/maintenance access.
• The following detail the necessary clearance around the appliance for
service and maintenance.
CAUTION:
Risk of damage to appliance or property
The appliance will overheat if the clearance space around the appliance
is restricted by objects.
▶ Do not restrict this space with the addition of cupboards, shelves etc.
next to or around the appliance.
▶ Do not store any combustible materials on or next to the appliance,
such as clothes, towels, paper or plastic bags.
Fig. 9 Appliance minimum clearances
Table 6
[*] Height for either 60/100 flue or 80/125 flue
7.2 Ventilation information
The air supply must not be restricted or contaminated.
Ventilation considerations
▶ Do not place objects to hinder the air circulation required by the
appliance.
▶ The installation premises may require ventilation to be fitted
according to its features or use.
Description of the LED displays Example
Flashing red:
Fault, e.g. no communication between the Key and
appliance:
▶ Install the key again, restore the last functioning status.
Flashing yellow:
No fault, user please wait.
Flashing green:
No fault, initialisation process is running.
Constant red:
Temporary fault:
▶ Wait for normal operating condition to be resumed.
Constant yellow:
No fault, time and date not available:
▶ Set the time and date on the appliance.
-or-
▶ Keys with button: Press button on key to start pairing.
Constant green:
No fault, normal operating condition.
LED Off:
No fault, power-saving mode or appliance without power.
Minimum clearances
Description Dimensions (mm)
X Appliance width 440
Y Appliance height 780
Z Appliance depth 365
Installation/Maintenance
1 Overall clearance height 1,150/1,190 *
2 Overall clearance depth 965
3 In front of appliance 600
4 Overall clearance width 450
5 Above the appliance 170/210 *
6 Either side of appliance 5
7 Below the appliance 200
8 Compartment depth 385
9 Appliance to removable door 20
0010012940-001

Malfunction or failure
Greenstar 8000 Life – 6720883872 (2019/02)
10
8 Malfunction or failure
If you believe there is a problem with your central heating or hot water
supply, before you contact your installer/maintenance engineer and
report the error and appliance type carry out the following checks.
Basic checks
Some items to check before placing a call are:
• Is the electrical power switched on to the appliance?
• Is the programmer/timer set to ON or in an ON period?
• Is the room thermostat set too low?
• Is the cylinder thermostat (if fitted) set too low?
• Is the cold water main turned on?
• Sealed heating system:
– Is the static system pressure (when appliance is cold) between
1 - 1.5 bar?
• Do you have gas?
– Are other gas appliances working, gas cooker/hob for example?
– Has your credit run out on your gas pre-payment meter?
Details of your installer should be available in the Commissioning
Checklist or can be recorded in the following section.
Installer/maintenance engineer
Table 7
Worcester, Bosch Group
The appliance is supported in the UK and Eire by Worcester, Bosch
Group.
Specialist service engineers are available to attend an appliance
breakdown.
Invoices for attendance and repair work carried out on this appliance by
any third party will not be accepted.
• No charge will be made for parts and/or labour providing:
– The appliance fault is found and the appliance is within the
guarantee period. Reasonable evidence of this must be supplied
on request. i.e. a completed Commissioning and service record
and has been regularly serviced.
• A call-out charge will be made where:
– The appliance is outside the guarantee period or has not been
serviced in accordance with the manufacturers instructions.
– Our Field Service Engineer finds no fault with the appliance.
– The cause of breakdown is misuse or with other parts of your
plumbing/heating system, or with equipment not supplied by
Worcester, Bosch Group.
No appliance fault is found on over 30% of all service calls.
▶ In the case of a suspected fault, refer to the basic checks earlier in this
section.
In the event of an appliance fault or breakdown please contact
Worcester, Bosch Group appointments team on 0330 123 9339. Your
advisor will arrange for an engineer to call with the minimum of delay;
under normal circumstances this will be from 1 - 3 working days
(excluding weekends and bank holidays) for priority breakdown
situations (no hot water and/or heating).
8.1 Troubleshooting
If there is fault in the system, there will be a message shown on the
display. The cause of the fault is coded (e.g. fault code 232).
▶ Press the and keys together until fault disappears.
The appliance starts up again and the current supply temperature is
displayed.
If a fault persists:
▶ Contact the contractor or the customer service.
▶ Provide them with the displayed fault code and the device data (
table 2).
8.2 Extreme cold weather
In certain instances where the condensate pipe work is run externally or
in an unheated area, such as a garage, the condensate pipe work can be
at risk of freezing, even if well insulated.
A frozen/blocked condensate pipe will cause the boiler to shut down.
Worcester, Bosch Group have available helpful videos on thawing frozen
condensate pipe work on our website in the Customer service section.
WARNING:
Falling hazard!
Failure to follow this guidance may result in personal injury.
▶ Only attempt to thaw a condensate pipe that is at ground level and
easily accessible.
▶ Never attempt to thaw a condensate pipe that is at height.
CAUTION:
Risk of damage to pipe work!
Thermal shock from boiling water can damage plastic pipes.
▶DO NOT use boiling water to thaw the condensate pipe!
If the condensate pipe has frozen:
▶ Locate the blockage.
– It is likely that the pipe is frozen at the most exposed point outside
the building or where there is an obstruction to flow. This could be
the open end of the pipe, at a bend or elbow, or where there is a
sag in the pipe in which condensate can collect.
– The location of the blockage should be identified as closely as
possible before taking further action.
▶ Thaw the frozen pipe.
– The pipe can be thawed by applying a hot water bottle, a
microwaveable heating pack (the sort used for muscular aches
and pains) or a cloth soaked in hot water to the exterior of the
pipe, close to the point of blockage.
– Hot water, but not boiling, can also be poured onto the pipe from
a watering can or similar container.
– Care must be taken at pedestrian areas where this water may
freeze and create a slip hazard.
Installer/maintenance engineer details
Engineer name:
Company
name:
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address:
Telephone:
Email: