WS824 WS848-5F User manual

3
1
Table of Contents
1. product introduction..................................................................................................3
2. Product specifications................................................................................................9
2.1 Product specifications......................................................................................9
2.2 Interface type.................................................................................................12
3. Structure and installation.........................................................................................13
4. Description of common functions...........................................................................16
4.1 List of extension commonly used function....................................................16
4.2 Query extension number................................................................................20
4.3 Extension call and outgoing call....................................................................21
4.4 Incoming call agent answer...........................................................................22
4.5 Call transfer...................................................................................................22
4.6 Extension hotline...........................................................................................23
4.7 Do not disturb................................................................................................24
4.8 Exterior talking reserve and retrieval ............................................................24
4.9 Exterior to exterior talking ............................................................................24
4.10 Conference call............................................................................................26
5. Transfer instructions................................................................................................29
6. Description of common functions...........................................................................31
6.1 Programming status description ....................................................................31
6.2 Change extension number .............................................................................31
6.2.1 Change extension number on programming host extension...............32
6.2.2 Reset all extension numbers on programming host extension............33
6.2.3 Self-set extension number ..................................................................33
6.3 Open/close exterior port................................................................................34
6.4 Exterior call answering mode........................................................................35
6.4.1 Single dedicated line...........................................................................37
6.4.2 Day on duty ........................................................................................38
6.4.3 Night on duty......................................................................................40
6.4.4 IVR single key navigation..................................................................41
WEB:WWW.WS824.ORG TEL:[phone] 18144823824WEB:WWW.WS824.ORG TEL:[phone] 18144823824

3
2
6.5 Selection mode of extension outgoing call....................................................43
6.6 Outgoing office number and internal host extension.....................................44
6.7 Multi-mode IP function.................................................................................45
6.8 Setting of interoffice line...............................................................................47
6.9 Call authority management of extension.......................................................48
6.10 Insert by force (Monitoring)........................................................................52
6.11 Off-hook mode ............................................................................................54
6.12 Extension password lock.............................................................................54
6.13 Extension single key dialing function / group agent answer.......................55
6.14 System initialization....................................................................................57
7. System function setting...........................................................................................57
7.1 Exterior incoming call immediately response ...............................................57
7.2 Outgoing cycle ..............................................................................................58
7.3 Processing of secondary dialing timeout.......................................................58
7.4 Maximum time of secondary dialing.............................................................58
7.5 Broadcast the number of secondary dialing ..................................................59
7.6 Prompt voice protection ................................................................................59
7.7 The ringing mode of internal incoming call..................................................59
7.8 Duration of tap hook......................................................................................59
7.9 Change the programming host extension ......................................................60
7.10 Manager and secretary.................................................................................60
7.11 Wait music...................................................................................................62
7.12 Exception of outgoing call / Exception of add IP number...........................63
7.13 Compatible busy tone detection ..................................................................64
8. Modify prompt voice...............................................................................................66
9. Digital private phone...............................................................................................69
10. Broadcast...............................................................................................................70
11. Common exceptions..............................................................................................71
12. The warranty issues...............................................................................................72
WEB:WWW.WS824.ORG TEL:[phone] 18144823824

3
3
1. product introduction
Thank you for using our group phone system. This system supports the
connection of ordinary telephone, fax machine, recording telephone, cordless
telephone, computer modem and other terminal equipment. The system has a high
degree of stability and practicality, widely used in enterprises and institutions,
business buildings, hotels, hotels, schools, families and so on.
[Digital private phone]
Support Digital private phone, when system firmware version number is exceed
3. K416S supports 1-channel private phone. 11D and 9D support 4-channel private
phone. 5F, 5E, 5D support 8-channel private phone. It has many practical functions
such as visual display, convenient connection, easy substitution connection, simple
programming, day and night suit indicator light.
[ Management software]
Support computer management software, with parameter modification, status
monitoring, voice list processing, alarm call service, hotel management software
docking, hardware self-inspection and other practical functions.
[Network management without installation driver]
System support network online function, no need for serial port, easy
interconnection with PBX through software. K416S is only for serial connection, and
11D is standard for serial connection, and network management module can be
selected. Other models have been equipped with the default network online function,
no serial port can be selected.
Simple wiring, no additional wiring, management software to control PBX can
be deployed on any computer in the LAN internal. Traditional PBX require computers
to have serial ports, or need USB serial port to switch wiring, and there are a series of
problems such as difficult to find interfaces, troublesome installation, complex wiring
and easy damage.
[Offline bills Hotel management software support]
The PBX can store 4000 call bills offline. Notice: when the memory is full, new
WEB:WWW.WS824.ORG TEL:[phone] 18144823824

4
calls will not be saved. Incoming call records can only be received online and will not
be saved offline. The management software supports serial forwarding, text
forwarding and network forwarding, and transfers the caller bills to the hotel
management software for processing. Support docking of the following functions:
caller bills (custom forwarding format), alarm call setting, alarm call status and
outgoing level setting.
[Voice of alarm call]
When alarm is calling, the extension will hear a voice tips if off-hook. Provide
pre-recorded voice, and 60 seconds long self-recorded voice. When the use of the
scene for the hotel, the customer according to their own needs, can make personalized
voice. When the voice resource is busy, the extension will listen music but not voice
until the voice resource is idle.
[Caller id display]
Support extension and exterior CID, support multiple to show, multiple transfer
not lost. Compatible with a variety of exterior CID, such as PRC standard FSK/DTMF,
Taiwan, the United Kingdom, France, Switzerland, Brazil and other countries.
[Elastic combination of extension number]
Support 1-5 bit number mixed elastomeric, prefix can be set to arbitrary number
like 0-9.
[Self-set number Rapid installation]
This function is especially suitable for the hotel, when a large number of
extension numbers need to be modified. The extension number of each room should
be changed to the room number, it can be modified and queried directly in the room,
fast and convenient, greatly improve the installed speed.
[Outgoing transfer Leave any time]
User is off duty, on a business trip, or rest, but there are important calls coming,
however operator don't know when it will come. At this time, operator does not need
to waiting by the phone. Outgoing transfer function let you go anytime if you want.
When the call is coming, it will be transferred through the private exterior line, or
group exterior line, or group 99 (public group) exterior line, and the preset mobile
phone number or landline number will be called.
WEB:WWW.WS824.ORG TEL:[phone] 18144823824

5
[Multi levels of extension]
Multiple levels of extension that can only call peers or low-level users. Prevent
internal harassment calls, improve office efficiency, and room satisfaction rate.
[IP numbers]
Support local, domestic and international IP Numbers, support local IP filtering.
Each exterior line can be independently set up three groups of IP, different types of
traffic plus dialing different IP number, saving call costs.
[Multi-song of waiting music]
The system built-in multi-song of waiting music, up to 36 songs, volume
adjustable, switchable multiple songs.
[Voice navigation Multimode process]
Support normal voice navigation, IVR single key navigation mode, night service
voice navigation.
[Self-recording voice Multi-channel Over-length]
This series supports 1-4 channels of voice, and each channel provides 3 segments
of self-recording voice, which are 120 seconds for day self-recording voice, 80
seconds for night self-recording voice, and 60 seconds for alarm self-recording voice.
Multi-channel voice, effectively shorten the response time of multi-channel
exterior line simultaneous incoming call. The more channels, the faster the response.
Over-length self-recording voice, especially suitable for Chinese and English
bilingual scenes. Support 3.5mm ACR interface to import voice, providing higher
definition and more comfortable sound perception experience. Programmable switch
between self-recording and preset voice, preset voice will not be lost, no worries about
operation.
[Voice protection Complete promotion]
The outside caller must listen to the whole voice, then can dial numbers.
Optimize the publicity effect.
[Night mode]
When night mode is working, exterior incoming calls can directly call the
extension on duty, or listen to the night voice. This function can highlight the
corporate image.
WEB:WWW.WS824.ORG TEL:[phone] 18144823824

3
6
[Interoffice Settings for smart compatibility]
When the exterior line is the interoffice line, such as the interoffice line of the
Central Line and the extension of PBX, the system can automatically dial the
interoffice number, such as the number 9 of the Central Line. Which simplifies the
user operation and improves the office efficiency.
When the operator manually dial the interoffice number, IP number, outgoing
level, blacklist and whitelist and other functions will remove the interoffice number,
and then judge the processing.
[Trunk outgoing cycle Balanced telephone charges]
Support trunk outgoing cycle function, effectively share the call cost of each
exterior line.
[Random combination of extension and exterior group setting]
Extension and exterior line support group setting function. Support public group
(group 99) , exterior line in group 99 will be used as public exterior line.
[Multi outgoing office number]
The outgoing office number of each exterior line can be set as 0-9 independently,
and the outgoing office number of preferential line (with long distance call plan, or
with low rate) can be set as a special number. Extension according to the use of the
scene, dial the corresponding number to select the right line. Flexible use of multi
outgoing office number function, save the call cost.
[Wider application of three-mode traffic]
Support three modes: group call, cyclic call and priority call. Scenarios
supporting the telephone are: day service computer on duty, day service manual on
duty, IVR voice navigation.
[Multi-mode transfer]
Ask transfer, immediately transfer, on busy transfer back, no response transfer
back, exterior to exterior, and so on.
[Hotline service saves time and effort]
The system supports extension hotline and exterior hotline functions. Extension
hotline: call extension without dialing. Exterior hotline: select exterior line directly if
off-hook.
WEB:WWW.WS824.ORG TEL:[phone] 18144823824

3
7
[Call transfer]
Support off-position transfer, on busy transfer, no response transfer function.
[Incoming call agent answer]
Support fast agent answer, group agent answer, direct agent answer.
[Single key call]
Single key call in the group to optimize the internal call experience.
[Outgoing control]
Support outgoing level, prefix number management, and outgoing call time
termination.
[Insert by force and monitor for emergency notification]
Can be used for emergency notification, or simple internal teleconferencing.
[Manager and secretary Focus on business]
All calls to the manager's extension will be transferred to the secretary's
extension, which supports 8 secretaries.
[Exterior line incoming call restrict]
When it works, the outside caller cannot call the extension directly, the call must
be transferred through other extensions.
[Long distance lock]
After lock, this extension can’t occupy the exterior line to call long distance.
[Do not disturb]
Do not disturb (DND) during the open, any calls will be silenced to improve the
quality of the rest.
[Direct connection without power]
K416S and 11D is equipped with this function. Exterior line 1 connect with
Extension 1. Exterior line 2 connect with extension 2.
Other models can use UPS backup power supply, or battery power supply (only
some models support).When the power failure is realized, the telephone system still
works normally.
[Roaming account]
The system supports 64 groups of roaming accounts. After logging in, the system
is not limited by outgoing call level, blacklist and whitelist and internal call level.
WEB:WWW.WS824.ORG TEL:[phone] 18144823824

3
8
[Conference call]
The system supports extension and exterior conference call. The number of
participants is not limited and can be reasonably used according to the call effect.
Generally, it is recommended that the exterior line should not exceed 3 and the
extension line should not exceed 8.
[Busy tone detection Quick release]
The system adopts the dual mode scheme of independent busy tone detection and
chip detection, which is more efficient and faster to release the exterior line in the
busy tone state.
[Multilevel lightning protection]
In the power supply part of the system, the input supports lightning protection,
over-voltage protection, over-current protection and under-voltage protection, and the
output supports over-current protection, over-voltage protection, overload protection
and short-circuit protection. Extension and exterior port, provide three-level lightning
protection circuit. The system must be reliably connected to the ground to provide
effective lightning protection.
WEB:WWW.WS824.ORG TEL:[phone] 18144823824

3
9
2. Product specifications
2.1 Product specifications
K416S
Fixed capacity: 4 exterior lines and 16 extension lines
Operator:
1-channel multi-segment operator
Supply voltage:
AC 220V / 50 Hz ±10%
Feed voltage:
DC 40V
Maximum power consumption:
≤15W
Length * width * height:
430 mm * 150 mm * 45 mm
11D
Minimum capacity: 4 exterior lines and 16 extension lines
Maximum capacity: 8 exterior lines and 48 extension lines
Card resources:
4 lines each exterior board
8 lines each extension board
Operator:
1-channel multi-segment operator
Supply voltage:
AC 220V / 50 Hz ±10%
Feed voltage:
DC 40V
WEB:WWW.WS824.ORG TEL:[phone] 18144823824

3
10
Maximum power consumption:
≤30W
Length * width * height:
430 mm * 200 mm * 76 mm
9D
Minimum capacity: 4 exterior lines and 16 extension lines
Maximum capacity: 8 exterior lines and 64 extension lines
Card resources:
4 lines each exterior board
8 lines each extension board
Operator:
1-channel multi-segment operator
Supply voltage:
AC 220V / 50 Hz ±10%
Feed voltage:
DC 40V
Maximum power consumption:
≤30W
Length * width * height:
430 mm * 200 mm * 100 mm
5F
Minimum capacity: 4 exterior lines and 8 extension lines
Maximum capacity: 16 exterior lines and 128 extension lines
Card resources:
4 lines each exterior board
8 lines each extension board
Operator:
2 -channel multi-segment operator
WEB:WWW.WS824.ORG TEL:[phone] 18144823824