WS824 WS848-5F User manual

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Table of Contents
1. product introduction..................................................................................................3
2. Product specifications................................................................................................9
2.1 Product specifications......................................................................................9
2.2 Interface type.................................................................................................12
3. Structure and installation.........................................................................................13
4. Description of common functions...........................................................................16
4.1 List of extension commonly used function....................................................16
4.2 Query extension number................................................................................20
4.3 Extension call and outgoing call....................................................................21
4.4 Incoming call agent answer...........................................................................22
4.5 Call transfer...................................................................................................22
4.6 Extension hotline...........................................................................................23
4.7 Do not disturb................................................................................................24
4.8 Exterior talking reserve and retrieval ............................................................24
4.9 Exterior to exterior talking ............................................................................24
4.10 Conference call............................................................................................26
5. Transfer instructions................................................................................................29
6. Description of common functions...........................................................................31
6.1 Programming status description ....................................................................31
6.2 Change extension number .............................................................................31
6.2.1 Change extension number on programming host extension...............32
6.2.2 Reset all extension numbers on programming host extension............33
6.2.3 Self-set extension number ..................................................................33
6.3 Open/close exterior port................................................................................34
6.4 Exterior call answering mode........................................................................35
6.4.1 Single dedicated line...........................................................................37
6.4.2 Day on duty ........................................................................................38
6.4.3 Night on duty......................................................................................40
6.4.4 IVR single key navigation..................................................................41
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6.5 Selection mode of extension outgoing call....................................................43
6.6 Outgoing office number and internal host extension.....................................44
6.7 Multi-mode IP function.................................................................................45
6.8 Setting of interoffice line...............................................................................47
6.9 Call authority management of extension.......................................................48
6.10 Insert by force (Monitoring)........................................................................52
6.11 Off-hook mode ............................................................................................54
6.12 Extension password lock.............................................................................54
6.13 Extension single key dialing function / group agent answer.......................55
6.14 System initialization....................................................................................57
7. System function setting...........................................................................................57
7.1 Exterior incoming call immediately response ...............................................57
7.2 Outgoing cycle ..............................................................................................58
7.3 Processing of secondary dialing timeout.......................................................58
7.4 Maximum time of secondary dialing.............................................................58
7.5 Broadcast the number of secondary dialing ..................................................59
7.6 Prompt voice protection ................................................................................59
7.7 The ringing mode of internal incoming call..................................................59
7.8 Duration of tap hook......................................................................................59
7.9 Change the programming host extension ......................................................60
7.10 Manager and secretary.................................................................................60
7.11 Wait music...................................................................................................62
7.12 Exception of outgoing call / Exception of add IP number...........................63
7.13 Compatible busy tone detection ..................................................................64
8. Modify prompt voice...............................................................................................66
9. Digital private phone...............................................................................................69
10. Broadcast...............................................................................................................70
11. Common exceptions..............................................................................................71
12. The warranty issues...............................................................................................72
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1. product introduction
Thank you for using our group phone system. This system supports the
connection of ordinary telephone, fax machine, recording telephone, cordless
telephone, computer modem and other terminal equipment. The system has a high
degree of stability and practicality, widely used in enterprises and institutions,
business buildings, hotels, hotels, schools, families and so on.
[Digital private phone]
Support Digital private phone, when system firmware version number is exceed
3. K416S supports 1-channel private phone. 11D and 9D support 4-channel private
phone. 5F, 5E, 5D support 8-channel private phone. It has many practical functions
such as visual display, convenient connection, easy substitution connection, simple
programming, day and night suit indicator light.
[ Management software]
Support computer management software, with parameter modification, status
monitoring, voice list processing, alarm call service, hotel management software
docking, hardware self-inspection and other practical functions.
[Network management without installation driver]
System support network online function, no need for serial port, easy
interconnection with PBX through software. K416S is only for serial connection, and
11D is standard for serial connection, and network management module can be
selected. Other models have been equipped with the default network online function,
no serial port can be selected.
Simple wiring, no additional wiring, management software to control PBX can
be deployed on any computer in the LAN internal. Traditional PBX require computers
to have serial ports, or need USB serial port to switch wiring, and there are a series of
problems such as difficult to find interfaces, troublesome installation, complex wiring
and easy damage.
[Offline bills Hotel management software support]
The PBX can store 4000 call bills offline. Notice: when the memory is full, new
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calls will not be saved. Incoming call records can only be received online and will not
be saved offline. The management software supports serial forwarding, text
forwarding and network forwarding, and transfers the caller bills to the hotel
management software for processing. Support docking of the following functions:
caller bills (custom forwarding format), alarm call setting, alarm call status and
outgoing level setting.
[Voice of alarm call]
When alarm is calling, the extension will hear a voice tips if off-hook. Provide
pre-recorded voice, and 60 seconds long self-recorded voice. When the use of the
scene for the hotel, the customer according to their own needs, can make personalized
voice. When the voice resource is busy, the extension will listen music but not voice
until the voice resource is idle.
[Caller id display]
Support extension and exterior CID, support multiple to show, multiple transfer
not lost. Compatible with a variety of exterior CID, such as PRC standard FSK/DTMF,
Taiwan, the United Kingdom, France, Switzerland, Brazil and other countries.
[Elastic combination of extension number]
Support 1-5 bit number mixed elastomeric, prefix can be set to arbitrary number
like 0-9.
[Self-set number Rapid installation]
This function is especially suitable for the hotel, when a large number of
extension numbers need to be modified. The extension number of each room should
be changed to the room number, it can be modified and queried directly in the room,
fast and convenient, greatly improve the installed speed.
[Outgoing transfer Leave any time]
User is off duty, on a business trip, or rest, but there are important calls coming,
however operator don't know when it will come. At this time, operator does not need
to waiting by the phone. Outgoing transfer function let you go anytime if you want.
When the call is coming, it will be transferred through the private exterior line, or
group exterior line, or group 99 (public group) exterior line, and the preset mobile
phone number or landline number will be called.
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[Multi levels of extension]
Multiple levels of extension that can only call peers or low-level users. Prevent
internal harassment calls, improve office efficiency, and room satisfaction rate.
[IP numbers]
Support local, domestic and international IP Numbers, support local IP filtering.
Each exterior line can be independently set up three groups of IP, different types of
traffic plus dialing different IP number, saving call costs.
[Multi-song of waiting music]
The system built-in multi-song of waiting music, up to 36 songs, volume
adjustable, switchable multiple songs.
[Voice navigation Multimode process]
Support normal voice navigation, IVR single key navigation mode, night service
voice navigation.
[Self-recording voice Multi-channel Over-length]
This series supports 1-4 channels of voice, and each channel provides 3 segments
of self-recording voice, which are 120 seconds for day self-recording voice, 80
seconds for night self-recording voice, and 60 seconds for alarm self-recording voice.
Multi-channel voice, effectively shorten the response time of multi-channel
exterior line simultaneous incoming call. The more channels, the faster the response.
Over-length self-recording voice, especially suitable for Chinese and English
bilingual scenes. Support 3.5mm ACR interface to import voice, providing higher
definition and more comfortable sound perception experience. Programmable switch
between self-recording and preset voice, preset voice will not be lost, no worries about
operation.
[Voice protection Complete promotion]
The outside caller must listen to the whole voice, then can dial numbers.
Optimize the publicity effect.
[Night mode]
When night mode is working, exterior incoming calls can directly call the
extension on duty, or listen to the night voice. This function can highlight the
corporate image.
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[Interoffice Settings for smart compatibility]
When the exterior line is the interoffice line, such as the interoffice line of the
Central Line and the extension of PBX, the system can automatically dial the
interoffice number, such as the number 9 of the Central Line. Which simplifies the
user operation and improves the office efficiency.
When the operator manually dial the interoffice number, IP number, outgoing
level, blacklist and whitelist and other functions will remove the interoffice number,
and then judge the processing.
[Trunk outgoing cycle Balanced telephone charges]
Support trunk outgoing cycle function, effectively share the call cost of each
exterior line.
[Random combination of extension and exterior group setting]
Extension and exterior line support group setting function. Support public group
(group 99) , exterior line in group 99 will be used as public exterior line.
[Multi outgoing office number]
The outgoing office number of each exterior line can be set as 0-9 independently,
and the outgoing office number of preferential line (with long distance call plan, or
with low rate) can be set as a special number. Extension according to the use of the
scene, dial the corresponding number to select the right line. Flexible use of multi
outgoing office number function, save the call cost.
[Wider application of three-mode traffic]
Support three modes: group call, cyclic call and priority call. Scenarios
supporting the telephone are: day service computer on duty, day service manual on
duty, IVR voice navigation.
[Multi-mode transfer]
Ask transfer, immediately transfer, on busy transfer back, no response transfer
back, exterior to exterior, and so on.
[Hotline service saves time and effort]
The system supports extension hotline and exterior hotline functions. Extension
hotline: call extension without dialing. Exterior hotline: select exterior line directly if
off-hook.
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[Call transfer]
Support off-position transfer, on busy transfer, no response transfer function.
[Incoming call agent answer]
Support fast agent answer, group agent answer, direct agent answer.
[Single key call]
Single key call in the group to optimize the internal call experience.
[Outgoing control]
Support outgoing level, prefix number management, and outgoing call time
termination.
[Insert by force and monitor for emergency notification]
Can be used for emergency notification, or simple internal teleconferencing.
[Manager and secretary Focus on business]
All calls to the manager's extension will be transferred to the secretary's
extension, which supports 8 secretaries.
[Exterior line incoming call restrict]
When it works, the outside caller cannot call the extension directly, the call must
be transferred through other extensions.
[Long distance lock]
After lock, this extension can’t occupy the exterior line to call long distance.
[Do not disturb]
Do not disturb (DND) during the open, any calls will be silenced to improve the
quality of the rest.
[Direct connection without power]
K416S and 11D is equipped with this function. Exterior line 1 connect with
Extension 1. Exterior line 2 connect with extension 2.
Other models can use UPS backup power supply, or battery power supply (only
some models support).When the power failure is realized, the telephone system still
works normally.
[Roaming account]
The system supports 64 groups of roaming accounts. After logging in, the system
is not limited by outgoing call level, blacklist and whitelist and internal call level.
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[Conference call]
The system supports extension and exterior conference call. The number of
participants is not limited and can be reasonably used according to the call effect.
Generally, it is recommended that the exterior line should not exceed 3 and the
extension line should not exceed 8.
[Busy tone detection Quick release]
The system adopts the dual mode scheme of independent busy tone detection and
chip detection, which is more efficient and faster to release the exterior line in the
busy tone state.
[Multilevel lightning protection]
In the power supply part of the system, the input supports lightning protection,
over-voltage protection, over-current protection and under-voltage protection, and the
output supports over-current protection, over-voltage protection, overload protection
and short-circuit protection. Extension and exterior port, provide three-level lightning
protection circuit. The system must be reliably connected to the ground to provide
effective lightning protection.
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2. Product specifications
2.1 Product specifications
K416S
Fixed capacity: 4 exterior lines and 16 extension lines
Operator:
1-channel multi-segment operator
Supply voltage:
AC 220V / 50 Hz ±10%
Feed voltage:
DC 40V
Maximum power consumption:
≤15W
Length * width * height:
430 mm * 150 mm * 45 mm
11D
Minimum capacity: 4 exterior lines and 16 extension lines
Maximum capacity: 8 exterior lines and 48 extension lines
Card resources:
4 lines each exterior board
8 lines each extension board
Operator:
1-channel multi-segment operator
Supply voltage:
AC 220V / 50 Hz ±10%
Feed voltage:
DC 40V
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Maximum power consumption:
≤30W
Length * width * height:
430 mm * 200 mm * 76 mm
9D
Minimum capacity: 4 exterior lines and 16 extension lines
Maximum capacity: 8 exterior lines and 64 extension lines
Card resources:
4 lines each exterior board
8 lines each extension board
Operator:
1-channel multi-segment operator
Supply voltage:
AC 220V / 50 Hz ±10%
Feed voltage:
DC 40V
Maximum power consumption:
≤30W
Length * width * height:
430 mm * 200 mm * 100 mm
5F
Minimum capacity: 4 exterior lines and 8 extension lines
Maximum capacity: 16 exterior lines and 128 extension lines
Card resources:
4 lines each exterior board
8 lines each extension board
Operator:
2 -channel multi-segment operator
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Supply voltage:
AC 220V / 50 Hz ±10%
Feed voltage:
DC 48V
Maximum power consumption:
≤80W
Length * width * height:
440 mm * 301 mm * 141 mm or 440 mm * 200 mm * 141 mm
5E
Minimum capacity: 8 exterior lines and 8 extension lines
Maximum capacity: 24 exterior lines and 128 extension lines
Card resources:
8 lines each exterior board
8 lines each extension board
Operator:
2 -channel multi-segment operator
Supply voltage:
AC 220V / 50 Hz ±10%
Feed voltage:
DC 48V
Maximum power consumption:
≤80W
Length * width * height:
430 mm * 310 mm * 242 mm
5D
Minimum capacity: 16 exterior lines and 16 extension lines
Maximum capacity: 32 exterior lines and 256 extension lines
Card resources:
16 lines each exterior board
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16 lines each extension board
Operator:
4 -channel multi-segment operator
Supply voltage:
AC 220V / 50 Hz ±10%
Feed voltage:
DC 48V
Maximum power consumption:
≤150W
Length * width * height:
430 mm * 310 mm * 270 mm
2.2 Interface type
The exterior port is the analog interface. K416S, 11D, 9D and 5F adopt RJ11
interface, 5E and 5D adopt RJ45 interface. Exterior line access via 6P2C or 8P8C
connector.
The extension port is the analog interface. K416S, 11D, 9D and 5F adopt RJ11
interface, 5E and 5D adopt RJ45 interface. Extension through 6P2C or 6P4C or
8P8C connector, connected to phone and other terminal equipment.
5D with enhanced power board, which provides 48V battery power interface. 5D
with basic power board, and other models, in case of emergency communication
when power is cut off, please equip with UPS uninterrupted power supply.
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3. Structure and installation
Schematic diagram ,.of K416S interface:
Schematic diagram ,.of 11D interface:
Schematic diagram of 9D interface:
Schematic diagram of 5F interface:
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Schematic diagram of 5E interface:
Schematic diagram of 5D interface:
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Interface description:
L1-L32 or L01-L32, are exterior lines 1 to 32.
E1~E256 or E001-E256, are extension lines 1~256.
Default extension number is 8000 to 8255.
ACR interface is computer operator input interface (3.5mm audio socket).
SPT interface is HD broadcast interface, connects to the input interface of
broadcast system.
PC interface is a network management interface, connects to the LAN of router
or network switch.
RS232 interface for the serial management interface, connects to the computer
RS232 serial port, K416S only support RS232 interface.
11D and 9D, "RS232" and "PC" are two choices, change the switch on the main
board to select one of that. If the network module is installed at the factory, the
"RS232" serial port cannot be used.
SYS is the system working led, slow flash when idle, quick flash when using
extension or exterior line.
It is recommended to use pure copper telephone wires with wires of 0.5 or above,
and avoid parallel wiring with power lines and other high-frequency lines. If the
condition is limited, must add isolation or line distance of more than one meter,
to prevent noise interference.
The PBX is recommended to be installed in the machine room, which should be
dry, ventilated, free from corrosive gas, strong electric interference, strong
mechanical vibration and dustproof.
Sufficient space should be reserved around the PBX for installation, debugging,
maintenance and heat dissipation.
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4. Description of common functions
Tip:
all operations mentioned in this manual are carried out in the factory
default state.After the off-hook mode is set to exterior, if the operator needs to
use the function inside, he/she must first dial * to retrieve the extension line after
off-hook, and then continue to operate according to the instructions.
4.1 List of extension commonly used function
Function
name
Operation
instruction
(off-hook extension) instructions
Roaming account
login # 0 MN ABCD# MN is 01-64 account number, and ABCD is
4-bit password.
Extension
self-callback #22 After on-hook, it will ring and display self
extension number.
Select the
specified exterior
line
#4 AB Select the specified exterior line for outgoing
call. AB is exterior port numbers like 01 to 32.
Set on busy
transfer #60 Q Q is the 1-5 digit extension number.
Clear on busy #680
Set off-position
transfer #61 Q Q is the 1-5 digit extension number.
Clear off-position #681
Set no response
transfer #62 Q Q is the 1-5 digit extension number.
Clear no response #682
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Set outgoing
transfer #69 X# X is the mobile phone number or the landline
number.
Clear outgoing #69#
Clear all transfers #683 Include outgoing transfer.
Set extension
hotline #63 Q Q is the 1-5 digit extension number.
Set delay time of
extension hotline #64 K. K is 1-5 seconds, K is 0 clear extension
hotline.
Don't disturb #688
Set call back when
idle #65 Q
Q is the 1-5 digit extension number.
When Q is idle, both parties will ring.
If off-hook while waiting for call back, the
registration status will be cleared.
Agent answer
specified extension #66 Q Q is the 1-5 digit extension number.
Agent answer in
the group #81 Extensions that use the same single-key
dialing group can only be answered.
Agent answer
quickly #80 Answer the ringing extension which is in front of the port number.
Extension insert by
force #67 Q Q is the 1-5 digit extension number.
Exterior insert by
force #6# AB AB is the exterior port number, and the extension level of insert by force must be 0.
Query the level of
insert by force #903
Self-set extension
number #6* Q# Q is a 1-5 digit new extension number, must first open permission then operate.
set day or night
mode #900# or #901# #900# is day mode. #901# is night mode.
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Query the system
version number #904 Voice broadcast 5 bit version number.
Query board card
number #907 The first two are the board number, and the
second two are the plate number.
Extension
password
lock/unlock
#91 X# The password X must be a 4-digit number.
Exterior to exterior
reserve #95 During a call with exterior line, flash then dial
#95.
Exterior to exterior
retrieval #92
Exterior talking
reserve #98 During a call with exterior line, flash then dial
#98.
Exterior talking
retrieval #93 Retrieve the call held on this extension.
Exterior talking
retrieval #94 Retrieve the call held on any extension.
Query extension
number #97
Set music
parameters #77 AB 00-36 for tracks.
48-51 for volume, from large to small.
Set self-recording
voice
#78 K 91/92/93 K is 1-4, K is * when recording, all channel
can be recorded at the same time.
91 is self-recording day guide voice (120
seconds).
92 is self-recording night guide voice (80
seconds).
93 is self-recording alarm clock voice (60
seconds).
#79 K 91/92/93
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Self-set alarm
clock #11 HH MM #
HH stands for hour, effective value is 00-23;
MM stands for minute, effective value is
00-59;
HH is 00 and MM is 00 at the same time, the
alarm clock of extension will be cleared.
Broadcast function #908 Any extension off-hook then dial #908, then
voice output from SPT interface.
Query outgoing
level #906
Query extension
level #905
Query off-hook
mode #700 1:exterior 0:extension
Query extension
transfer on-off #701 1:on
Query exterior
transfer on-off #702 1:on
Query private line
on-off #708 1:on
Query hotline
on-off #710 1:on
Query the
extension number
of hotline
#711
Query the delay
time of hotline #712
Query outgoing
group #750
Query single key
group #751
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Query outgoing
time termination #752
Query on busy
transfer on-off #720
Query extension
number of on busy
transfer
#721
Query no response
transfer on-off #740
Query extension
number of no
response transfer
#741
Query off-position
transfer on-off #730
Query extension
number of
off-position
transfer
#731
4.2 Query extension number
The default extension number is 8000-8255, corresponding to physical 1 to 256.
[Query extension number and physical port number]
After extension off-hook, then dial #97 to listen to the system voice broadcast.
[Query the physical location of the machine]
After extension off-hook, then dial #907 to listen to the system voice broadcast.
The system will broadcast four digits. The first two are the board number and the
last two are the serial number inside the board, which can help users quickly locate the
physical port position of the extension and facilitate the line change.
Note: 5D extension board is 16 lines. The board numbers 01 and 02 are in the
first extension board, 03 and 04 are in the second block, and so on.
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