WyreStorm Digital Integrity Network HD User manual

Thank you for choosing this WyreStorm product.
Please read these instructions carefully before installing to avoid complications later.
Instruction Manual
WyreStorm HD over IP Solutions
Part Number NHD-IP-CTL
WyreStorm NetworkHD HD Over IP
Control Interface

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Contents 1. Introduction
CONTENTS, INTRODUCTION, FEATURES AND SAFETY PRECAUTIONS
WyreStorm NetworkHD and NetworkHD-PRO systems
enable HDMI distribution over IP network switches. The
NHD-IP-CTL is the central system controller that will
automatically discover NetworkHD & NetworkHD-PRO
components on the same network. It allows all system
components to be congured from a single web interface
to dramatically reduce conguration times.
The NHD-IP-CTL also enables WyreStorm NetworkHD and
NetworkHD-Pro systems to interface with third party control
systems, enabling them to control WyreStorm’s powerful matrix
switching and video wall functionality.
For further information on this product and other WyreStorm
ranges, visit our website or download our latest product guide.
www.wyrestorm.com
• Full Telnet API
• Automatic detection of TX/RX system components
using ‘Bonjour’ technology
• Matrix switching control
• Video Wall Control
• HTTP, TCP/IP, Multicast & Bonjour
WyreStorm reserves the right to change hardware,
software, packaging and any accompanying
documentation without prior written notice.
1. Do not expose this apparatus to rain, moisture,
sprays, drips or splashes and ensure that no
objects containing liquids are placed on the
apparatus, including cups, glasses and vases.
2. Do not place this unit in a conned space such as
enclosed shelving, cabinets or bookshelves.
Ensure the unit is adequately ventilated.
3. To prevent the risk of electric shock or re hazard
due to overheating, do not cover the unit or
obstruct ventilation openings with material,
2. Features
Introduction
Features
Safety Precautions
Package Contents
Panel Display:
i. Front
ii. Rear
Connection
Accessing the NHD-IP-CTL web interface
Basic Operation
i. Home Screen
ii. Matrix
iii. RX / TX
iv. IP Setup
v. Alias (Renaming)
vi. Commands
vii. System Settings
viii. IP Setup (TX and RX communication)
ix. IP Setup (telnet/browser communication)
x. Web Password
xi. Debug Log
xii. Commands
Customising the UI
Additional Information
Specications
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3
4
5
6
7
8
9
10
11
13
14
15
19
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17
18
12
Troubleshooting
FAQ
Maintenance
Provided Service
NetworkHD Telnet Control Protocol
Mail In Service
Installation Reference Logs
i. Warranty
ii. Warranty Limits and Exclusions
3. Safety Precautions
WARNING
To reduce the risk of re, electric shock
or product damage:
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FEATURES AND SAFETY PRECAUTIONS
MX0404-QI
• Quick and easy installation – set up in seconds straight out of
the box.
• Simplied ports - Input: HDMI – Output: integrated RJ45
connectors for a single Cat5e/6/7 UTP cable to each display
point for ease of installation.
• Conforms to IEEE-568B standards
• Each HDMI port also supports DVI signals.
• Each Output port can be fed to multiple displays (cascaded).
• Enables up to 4 HDMI video/audio devices to be independently
switched through up to 4 HDMI displays or projectors for
uncompressed digital distribution.
• Each output able to show any connected source simultaneously
regardless of whether the input carries HDCP encryption.
• Rened for Custom Install and Home Theatre Installations.
• Reads and copies EDID from connected devices with additional
EDID configuration through customisable DIP switch settings if
necessary.
• 2k resolution supported.
• Fully 3D compatible – Frame sequential 3D (Blu-ray) and
interlaced stereoscopic 3D (satellite broadcasts etc.)
• Supports all high denition resolutions up to and including
1080p and standard video formats.
• RS232 port.
• Choose from 6 switching modes – infrared remote control, front
panel buttons, local IR, IR call-back, LAN and RS232.
• Simple switching remote control included, which can also be
learned into a universal remote handset to allow the control of
multiple devices from one handset.
• Fully compatible for integration with market leading control systems.
• 4 x IR 3.5mm mini-jack ports for each output to link IR from
control system to control display
• Additional infrared extension port for longer IR connections
• HDMI v.1.3
• Supports 24Bit Colour depth
• Signalling rate of 6.75 Gbps
• Pack comes complete with 1 x 4x4 Matrix with 19” rack
brackets, 4 x 40m IR receivers with mounting brackets, IR
receivers, emitters and a Matrix remote control handset.
Additional features included on the RX-1UTP-IR-40
• Transmits one-way signal together with the HDMI signal over a
single Cat5e/6/7 cable.
• Receivers capable of 1080p transmissions up to 40m (131ft)
under ideal conditions*
• For even greater control and ne tuning, each receiver features
a fully adjustable EQ distance range for optimising the
transmission signal.
2. Features
3. Safety Precautions
1. Do not expose this apparatus to rain, moisture, sprays,
drips or splashes and ensure that no objects containing
liquids are placed on the apparatus, including cups,
glasses and vases.
2. Do not place this unit in a confined space such as
enclosed shelving, cabinets or bookshelves. Ensure the
unit is adequately ventilated.
3. To prevent the risk of electric shock or fire hazard due to
overheating, do not cover the unit or obstruct ventilation
openings with material, newspaper, cardboard or
anything that may restrict airflow into the unit.
4. Do not install near external heat sources such as
radiators, heat registers, boilers or any device that
produces heat such as amplifiers or computers and do
not place near sources of naked flame.
5. Unplug apparatus from power supply during lightening
storms or when unused for long periods of time.
6. Protect the power cable from being walked on, pinched
or restricted in any way, especially at plug connections.
7. Only use attachments/accessories specified by the
manufacturer.
8. Units contain non-servicable parts - Refer all servicing to
qualified service personnel.
WARNING
To reduce the risk of fire, electric shock
or product damage:
• Protection against ESD (electrostatic discharge) included within
the unit to further stabilise transmission.
• LED indications for clear power and video signal selection.
• 5v mains supply included but receivers may be powered through the
USB port of the display using Wyrestorm USB to 5v power adaptor)
• Fully cascadable to further lengthen transmission.
*NOTE: ideal conditions denote cable run is within
specified distance range of product, no electrical
interference, the use of straight cable runs with no bends
or kinks and no patch panels or wall outlets used. Please
be advised that the presence of any of these factors in
your installation may compromise bandwidth and signal
strength. For longer transmission distances, RS232 control
and Ethernet pass-through, please see our full HDBaseT
or HDBT Lite range of matrices, transmitters, receivers and
extender sets.
USB to 5V Cable
Part Number CAB-USB-5V

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PACKAGE CONTENTS, SPECIFICATIONS, PANEL DISPLAY
newspaper, cardboard or anything that may restrict
airow into the unit.
4. Do not install near external heat sources such as
radiators, heat registers, boilers or any device that
produces heat such as ampliers or computers and
do not place near sources of naked ame.
5. Unplug apparatus from power supply during
lightening storms or when unused for long periods
of time.
6. Protect the power cable from being walked on,
pinched or restricted in any way, especially at plug
connections.
7. Only use attachments/accessories specied by the
manufacturer.
8. Units contain non-servicable parts - Refer all
servicing to qualied service personnel
• 1 x NHD-IP-CTL
• 1 x 5V/2A Power Supply
• 1 x Serial Port Cable
• 5 x Label
4. Package Contents
5. Specications
I/O Connections 1 x RJ45 Port
1 x RS232 - (service)
LED LED indication for Power and Activity
Button 1 x Reset Button
Power Supply 5V/2A DC, 5.5mm
Power Consumption 1.4 Watts
Control Method Web
Telnet
Third Party control system - including
WyreStorm Enado
System
Requirements
Industry Standard Cat5e/6 Cables
Supported TX/RX NHD-IP-TX & NHD-IP-RX
NHD-PRO-TX1, NHD-PRO-TX4,
NHD-PRO-RX-VW, NHD-PRO-RX-MV
Operating
Temperature
32°F to 95°F (0°C to 35°C)
10% to 90%, non-condensing
Storage
Temperature
-4°F to 140°F (-20°C to 70°C)
10% to 90%, non-condensing
ESD Protection ±8kV (air-gap discharge)
±4kV (contact discharge)
Surge Protection Voltage: ±1000 V
(Tested ten times respectively for posi-
tive/negative voltages)
Dimensions
(HxWxD)
26mm x 141mm × 115mm / 1” x 5.6’’
× 4.5’’
Weight 0.42kg / 0.92lbs (without accessories)
Certication RoHS, WEE, CE, FCC
6i. Panel Display - Front
6ii. Panel Display - Rear
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4
2
3
Power - Lit red when device is powered on.
Active - Lit blue when device is functioning correctly
- lit red when device is rebooting.
Reset - Restore to factory default settings by
pressing and holding button for 5 seconds
when device is turned on.
IP Address Label - Insert label here to display IP
address of device
1
2
3
Ethernet - RJ45 Port
Service - RS232 Debug Only
Power - 5V / 2A DC power supply unit
1 2
3
4
1 2 3

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CONNECTION
7. Connection
Key
cat 5 e/6
70m/230ft
hdmi
01
01
01
02 03
04
Media Player
Blu Ray
Connect a PC/Mac to NHD-IP-CTL, NHD-IP-TX transmitter and NHD-IP-RX receiver to a Switch via good quality,
well-terminated Cat5e/6 cable with an RJ45 connector wired to 568B standard at both ends. Transmission distance
between should not exceed 100m/328ft.
Attention Although all WyreStorm products are tested using Cat5e as standard, we suggest using Cat6
as the preferred cable due to its improved distribution capabilities.
Connect an HDMI Source to the NHD-IP-TX with a good quality HDMI cable, ensuring firm port connection.
Connect an HDMI sink device, such as a TV, display, digital projector, to the NHD-IP-RX.
Power on the Switch then power on all the NHD-IP devices.
Attention The serial port on the NHD-IP-CTL is for service only - NetworkHD and Network HD Pro can
only be controlled by telnet API commands, not RS232.
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1
Controller
Transmitter receiverTransmitter receiver

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WEB INTERFACE AND BASIC OPERATION
9. Basic Operation
8. Accessing the NHD-IP-CTL Web Interface
Follow steps below to access the web interface of the NHD-IP-CTL.
Enter 192.168.11.243 into a web browser. For optimal performance, we recommend use of the latest versions of
Firefox, Opera, Safari, Internet Explorer 11 or Chrome.
Attention The default IP address of the NHD-IP-CTL is 192.168.11.243. To connect you must have a
network configured that allows this subnet or must set your PC to a 192.168.11.xxx address to connect. The
IP address of the IP Control Box can be changed through the System Settings page.
Enter a password (“admin” by default) and click Login to access the device.
Attention If the Web Management Page cannot be displayed, please refer to the troubleshooting section.
i. Home Screen
Tabs at the top of the Home Screen page are used to access settings for Matrix, TX/RX Settings and System Settings.
All pages display Telnet API boxes where commands can be entered from the NetworkHD API.
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BASIC OPERATION
ii. Matrix
The Matrix page enables routing of RX inputs to TX outputs.
Click the Load Matrix button for the table of devices to appear with TX units across the top and the RX down the left
hand side.
iii. TX/RX Settings
The TX/RX Settings section enables IP settings and alias of each TX and RX to be configured as well as rebooting the
system and factory resetting the devices.
Get started by selecting the device to be configured from the list displayed and configure options as below:
Device online
Device offline
A green bar represents corresponding TX
and RX are connected.
Clicking the green bar changes colour to
clear to signify the corresponding TX and
RX are disconnected.
A red bar denotes TX/RX connection is
being processed
A clear bar signifies corresponding TX and
RX are not connected. Click to connect.

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BASIC OPERATION
iv. IP Setup
v. Alias (Renaming)
Attention Alias cannot contain any of the following symbols or combinations of letters/numbers: ‘,’ ‘;’ ‘_’
‘@’, ‘*’, ‘&’, ‘EX131’, ‘EX363’, ‘EX373’, ‘EX383’, ‘EX393’, ‘TX’, ‘EX141’, ‘EX403’, ‘RX’
vi. Commands
GUI Element Description
Auto IP Obtain IP address automatically
DHCP IP address assigned by DHCP server
Static IP address manually configured
IP Address IP address of TX/RX
Subnet Mask Subnet mask of TX/RX
Default Gateway Default gateway of TX/RX.
GUI Element Description
Alias Rename TX/RX alias for easier identification and use from API commands
GUI Element Description
Factory Default Restore TX/RX to factory default settings
Reboot Reboot TX/RX

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BASIC OPERATION
vii. System Settings
System Settings contains the settings for the IP control box itself, comprising of two separate network connections for
communication with RX/TX devices and communication to the PC/control system.
Each setting must be on the same subnet as other devices to enable communication between all devices.
The default Auto IP setting is recommended for RX & TX communication - devices will use Bonjour to discover each
other.
viii. IP Setup (TX and RX communication)
ix. IP Setup (Telnet /browser communication)
GUI Element Description
IP Address IP address for TX and RX communication
Subnet Mask Subnet mask for TX and RX communication
Default Gateway Default gateway for TX and RX communication
GUI Element Description
IP Address IP address for Telnet client and web
Subnet Mask Subnet mask for Telnet client and web
Default Gateway Default gateway for Telnet client and web

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BASIC OPERATION AND CUSTOMISING THE UI
x. Web Password
xi. Debug Log
Attention Debug files can only be used with the guidance of WyreStorm support.
xii. Commands
The NHD-IP-CTL web interface supports the creation of custom banners, page names & icons to be added to specific
pages.
To customise the UI, enter http://IPaddress/custom into a browser to display the page below.
10. Customising the UI
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GUI Element Description
Web Password Login password for Web UI management page
Default password “admin” can be used to restore to factory settings if the user password is unknown
GUI Element Description
Factory Default Restore IP Control Box to factory default settings
Reboot Reboot IP Control Box
Shutdown Shutdown IP Control Box

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CUSTOMISING THE UI, ADDITIONAL INFORMATION AND CONTROL PROTOCOL
Click the Browse button in the Banner column to change the main banner (marked in red box below).
Click the Browse button in the Icon column to change the icon in the upper left corner of the browser (marked in
red box below). You may need to clear the cache so that the icon can be displayed.
System name is the web page title - IP Control Box System by default.
Click Change to save the changes. Refresh the page to see the change take effect in the UI.
Restore button at the bottom restores to factory default settings.
Further information about NetworkHD including system configuration guides and Enado templates can be found at
www.wyrestorm.com
The Telnet protocol can be used to send configuration settings, matrix switching and video wall commands to the
NetworkHD system.
Commands can only be issued to the NHD-IP-CTL by IP using port 23.
The default IP address of the NHD-IP-CTL is 192.168.11.243 – in default configuration commands should be sent to
this IP address.
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11. Additional Information
12. NetworkHD Control Protocol

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CONTROL PROTOCOL
Matrix Switching Control
Video-Wall
Command Matrix set TX1 RX1 RX2, TX2 RX3 RX4,...
Return Matrix set: TX1 RX1 RX2, TX2 RX3 RX4,...
Note Route one or Multiple TX on one or Multiple RX. Each individual TX and its routed RX or RX’s compose a re-
cord, and should be separated by a commas. Use NULL after a TX and any RX units from this TX will discon-
nect. Matrix commands cannot be sent when an RX is in video wall mode, rst remove the RX from the video
wall or use the vw change command
E.g.: “matrix set Source1 Screen1 Screen2” sends TX with alias Source1 to RX’s with alias’ Screen1 &
Screen2
Command vw add vw-name n m tx
Return videowall item vw-name create and assign tx to it
Note Create a video wall conguration, n and assign a TX.
E.g.: “vw add wall1 2 2 Source1” creates a 2x2 video wall named “wall1” on the TX with the alias Source1.
Command vw add vw-name n m tx
Return videowall item vw-name removed
Note Remove a video wall conguration.
E.g.: “vw rm wall1” removes wall1 conguration from the TX
Command vw add vw-name tx1 x y rx2 x y
Return videowall item vw-name conguration added:
rx1 posion1
rx2 posion2
...
Note Congure the video wall vw-name and add the corresponding RX’s in the given positions, this will set up
many RX and at once. Position (format): x y, represents a location, such as a 2 x 2 video-wall with 2 rows, and
2 columns.
E.g.: “vw add wall1 Screen1 1 1 Screen2 1 2 Screen3 2 1 Screen4 2 2” Sets the RX units with alias’ Screen
1 to 4, to the noted x y positions in the video wall. Note a video wall by the name of wall1 must have already
been created using “vw add wall1 1 2 tx1” before this command can be used.
Command vw add vw-name layout n m TX RX11 RX12 RX13 RX1m RX21 ... RXnm
Return videowall vw-name layout n m tx rx11 rx12 rx13 rx1m rx21 ... rxnm
Note Add a video wall layout n rows and m columns, subsequently the RX are automatically assigned positions in
the video wall in order. The Parameter RX could be a ‘0’, indicating there is no change to the corresponding
RX.
E.g.: “vw add wall1 layout 2 2 Source1 Screen1 Screen2 Screen3 Screen4” Note this is a faster way to con-
gure a video wall as it does not require a vw add command previously but is not as exible as the previous
command.
Command matrix get
Return the connected TX/RX information with below format
matrix information:
TX1 RX1
TX2 RX3
TX2 RX4
....
Note Obtain matrix information. Based on current TX/RX in the network, re-construct the network topology and
feedback to the third-party controller.

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CONTROL PROTOCOL
Command vw change rx tx
Return videowall cong change: rxhostname moved from vw-name and connect to txhostname
Note Set RX to full-screen display of TX. Used for matrix switching in congurations that use video wall mode or to
remove an individual RX from the video wall and display a dierent or identical TX.
E.g.: “vw change Screen1 Source4”
Command vw2 add vw-name n m tx1 tx2 ... txn
Return videowall2 item vw-name(n*m) create and assign tx1 tx2 ... txn to it
Note Create a video wall conguration, and assign a TX for each row.
E.g.: “vw add wall1 2 2 Source1 Source2” Creates a 2x2 video wall using RX 1 for row one and TX2 for row
2.
Command vw change vw-name tx-name
Return videowall vw-name tx connect to txhostname
Note Set all RX in the video wall to display another TX.
E.g.: “vw change wall1 input1
Command vw bezelgap vw-name ow oh vw vh
Return videowall vw-name’s bezelgap: xx xx xx xx
Note Set the size of TV frame (video edge) to correct for large bezel screens. units are in mm (0.1cm). ow & oh =
overall width & height of display including the bezel, vw & vh = screen width and height.
E.g.: “vw bezelgap wall1 16100 9100 16000 9000”
Command vw pictureparam vw-name h-shift v-shift h-scale v-scale tearing-delay rx1 rx2 rx3 ...
Return set videowall vw-name’s pictureparam: xx xx xx xx xx to rx1 rx2 rx3 ...
Note Congure the rx1/rx2/rx3 ... image shift. 1 unit = 8 pixels, a negative number indicates to move left or up).
Scale units = 1 Row or Columns / tearing delay units: μs, values between 10000~16000). If a parameter is 0
it will not be changed.
E.g.: “vw pictureparam wall1 2 1 3 3 12500 Screen3 Screen4” will shift the image on screen 3 and 4 16 pix-
els down, 8 pixels right, whilst over-scaling by 3 rows and 3 columns and setting the tearing delay to 12500
μs.
Command vw get
Return video wall information:
vw-name1 TX1
row-number1 RX11 RX12..
row-number2 RX21RX22 …
...
vw-name2 TX2
row-number1 RX11 RX12…
...
Note Obtain video wall information and feedback video wall congurations.
Video-Wall 2
The vw2 is a special command set used for multi-host mode if the tearing delay command fails to resolve the tearing on a
video wall.

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CONTROL PROTOCOL
Command vw2 add vw-name rx1 position rx2 position
Return videowall2 item vw-name(n*m) conguration added:
rx1 position1
rx2 position2
...
Note Congure the video wall vw-name and add the corresponding TX and RX.
E.g.: “vw2 add wall1 Screen1 1 1 Screen2 1 2 Screen3 2 1 Screen4 2 2” Sets the RX units with alias’
Screen 1 to 4, to the noted x y positions in the video wall. Note a video wall by the name of wall1 must have
already been created using “vw2 add wall1 2 2 tx1 tx2” before this command can be used.
Command vw2 add vw-name layout n m TX1 RX11 RX12 … RXnm TX2 RX21 RX22 ... RXnm
Return videowall2 vw-name layout n*m tx1 rx11 rx12 … rxnm rx1 tx2 rx21 ... rxnm
Note Add a video wall layout n*m, subsequently the RX based on display order. The Parameter Rx could be char-
acter ‘0’, indicates no need to change the corresponding RX.
E.g.: “vw2 add wall1 layout 2 2 Source1 Screen1 Screen2 Source2 Screen3 Screen4” Creates a 2x2 video
wall using RX1 for row one and TX2 for row 2.
Command vw2 rm vw-name
Return videowall2 item vw-name removed
Note Remove a video wall conguration
E.g.: “vw2 rm wall1” removes wall1 conguration from the TX
Command vw2 rm vw-name rx1 rx2 rx3
Return videowall2 cong change:remove rx1 rx2 rx3 hostname from vw-name
Note Remove one or multiple rx from video wall.
E.g.: “vw2 rm wall1 Screen1” removes Screen1 from the video wall
Command vw2 change vw-name tx1 tx2 tx3 txn
Return videowall2 vw-name cong change:
row1 tx1
row2 tx2
Note Change the selected input or inputs of a video wall, replacing a tx alias with 0 means no change.
E.g.: “vw2 change wall1 Source1 0 Source3” Changes Wall1 inputs for row1 & row3 to rx1 & rx3
Command vw2 reset tx
Return videowall2 reset tx
Note Remove the video wall conguration of this tx and display a complete picture. (If this tx is in video wall mode, it
will only display part of the picture.)
Command vw2 bezelgap vw-name ow oh vw vh [TX/RX1 TX/RX2 ...]
Return videowall2 vw-name’s bezelgap: xx xx xx xx TX/RX1 TX/RX2 ...
Note Set the size of TV frame (video edge). TX/RX1, TX/RX2 are optional, if null, the whole video wall is corrected,
otherwise individual one or a selection TX/RX units are corrected.
E.g.: “vw bezelgap wall1 16100 9100 16000 9000”

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CONTROL PROTOCOL
Command w2 pictureparam vw-name h-shift v-shift h-scale v-scale [TX/RX1 TX/RX2 ...]
Return set videowall2 vw-name’s pictureparam: xx xx xx xx TX/RX1 TX/RX2 ...
Note Congure the rx1/rx2/rx3 ... image shift. 1 unit = 8 pixels, a negative number indicates to move left or up).
Scale units = 1 Row or Columns / tearing delay units: μs, values between 10000~16000). If a parameter is
0 it will not be changed. TX/RX1, TX/RX2 are optional, if null, the whole video wall is corrected, otherwise
individual one or a selection TX/RX units are corrected.
E.g.: “vw2 pictureparam wall1 2 1 3 3 12500 Screen3 Screen4” will shift the image on screen 3 and 4 16 pix-
els down, 8 pixels right, whilst over-scaling by 3 rows and 3 columns and setting the tearing delay to 12500
μs.
Command serial -b param –r {on|o} “command-string” hostname1 hostname2 ...
Return serial command received: <cr>
serial -b param –r {on|o} “command-string” hostname1 hostname2 ...
Note Congure devices hostname1, hostname2 to pass through serial command. Command-strings cannot con-
tain “ & ”.
-b param, congure the RS232 format of TX/RX and connected peripherals, including Baud rate, Data bits,
Parity and Stop bits. E.g.: -b 115200-8n1.
-r {on|o}, to turn on & o Carriage Return following the command-string.
hostname1 hostname2 ..., indicates the destination, could be multiple.
E.g.: “serial –b 9600-8n1 –r on “!PWR01!” Screen1 Screen2 Screen3” Sends the command !PWR01! to
Screens 1, 2 & 3 with a carriage return at 9600 baud – 8 data bits, No parity, 1 Stop bit.
Command vw2 get
Return videowall2 information is:
vw-name1
row-number1 TX1 RX11 RX12 ...
row-number2 TX2 RX21 RX22 ...
...
vw-name2
row-number1 TX3 RX11 RX12 ...
Note Obtain video wall information from IP Control Box.
Command mv get
Return mv information:
Rx1 tx1 tx2… txn
Rx2 tx3 tx4…txm
Note Obtain all information of EX383.
Command mv set rx tx1 tx2 txn
Return rx1 tx1 tx2 tx3…
Note NHD-PRO-RX-MV supports 1, 4, 9, 16 displays on a single screen, the number of display is automatically
calculated based on the number of TX.
E.g.: “mv set Screen1 Source1 Source2 Source3 Source4” Sets the RX Alias Screen1 to display source 1 to
4 in multiview.
Multiple View
NHD-PRO-RX-MV multi-view receiver control commands.
Serial
Pass-through the serial command.

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CONTROL PROTOCOL
Command Command device-name message-body
Return Reply: the device process the command feedback
Note Third-party controller or web ui pass through message-body to RX/TX.
Command N/A
Return notify endpoint {+ | -} tx/rx tx/rx {- | +} tx/rx tx/rx ...
Note Notify the third-party controller if any TX/RX is dropped out or added.
Command device-name message-body
Message Pass-through.
Notification commands send by the NHD-IP-CTL
Notication of.

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Technical Support: [email protected] US: [phone] EU: [phone]
TROUBLESHOOTING, FAQ’S, MAINTENANCE AND PRODUCT SERVICE
1) If you are unable to access the web management
UI:
• Check the IP address of your computer. The default IP
address of the IP Control Box is 192.168.11.243, so the
IP address of the computer should be 192.168.11. XXX
• Check the web browser is compatible with up to date
versions. We recommend you use Firefox, Opera, Safari
Internet Explorer 11 or Chrome. If the problem persists,
try to upgrade you browser to the latest version
• Perform a reset on the NHD-IP-CTL by holding down
the reset button on the front of the device
2) If no devices appear in the Matrix or TX/RX
Settings page:
• Ensure devices are powered up and connected to the
same network
• Ensure that the network settings in the router are
correct for those set in the RX/TX units
• Refresh the browser
• Reboot all system components including the NHD-IP-
CTL
• Perform a reset on the NHD-IP-CTL by holding down
the reset button on the front of the device.
3) If you do not see an image on the display:
• Screen message shows “waiting for Transmitter” or
“waiting for video source” - the transmitter is offline or
the source has turned off/entered standby. Check TX or
source device is powered and switched on
• Screen is completely blank - check display is on and
correct input is selected, ensure the RX is powered and
the lights are stable on the front. Replace the HDMI cable
for a cable tested fully working
• Only part of the Image is displayed - the device is in
“video wall mode”. Send a command to exit the device
from video
4) If you cannot set a device ‘Alias’:
• A device has previously been connected to the NHD-IP-
CTL with that same Alias. Perform a factory reset for the
CTL it to lose that alias. Note: be aware of alias conflicts
if devices are still connected but powered down.
13. Troubleshooting 14. FAQs
15. Maintenance
16. Product Service
What compression technology is utilised in
NetworkHD?
NetworkHD utilises high quality JPEG2000 compression
algorithm to produce very high quality images that are
indistinguishable from the original at normal viewing
distances. Audio is compressed using the high quality
JPAC algorithm for lossless audio quality.
What resolution audio & Video does NetworkHD?
NetworkHD supports up to full HD 1080P HDMI video
inputs and high quality stereo audio.
How many RX & TX units can I use in a NetworkHD
system?
NetworkHD is a highly scalable system tested with up to
1000 TX/RX devices
Clean this unit with a soft, dry cloth only. Never use
alcohol, paint thinner or other harsh chemicals.
1. Damage requiring service: This unit should be
serviced by a qualified service personnel if:
• The DC power supply or AC adaptor has been
damaged.
• Objects or liquid have gotten into the unit.
• The unit has been exposed to rain.
• The unit does not operate normally or exhibits a marked
change in performance.
• The unit has been dropped or the cabinet damaged.
2. Servicing Personnel: Do not attempt to service the
unit beyond that described in these operating instructions.
Refer all other servicing to authorised servicing personnel.
3. Replacement Parts: When parts need replacing,
ensure parts approved by the manufacturer are used
– either those specified by the manufacturer or parts
possessing the same characteristics as the original parts.
Be aware – unauthorised substitutes may result in fire,
electric shock, or other hazards and will invalidate your
warranty

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Technical Support: [email protected] US: [phone] EU: [phone]
MAIL-IN-SERVICE, WARRANTY AND WARRANTY LIMITS & EXCLUSIONS
4. Safety Check: After repairs or service, ask the
service personnel to perform safety checks to confirm
the unit is in proper working condition.When shipping the
unit, carefully pack and send it prepaid, with adequate
insurance and preferably in the original packaging. Please
include a document or letter detailing the reason for return
and include a daytime telephone number and/or email
address where you can be contacted.
When shipping the unit, carefully pack and send it
prepaid, with adequate insurance and preferably in the
original packaging. Please include a document or letter
detailing the reason for return and include a daytime
telephone number and/or email address where you can
be contacted.
If repair is required during the limited warranty period,
the purchaser will be required to provide a sales receipt
or other proof of purchase, indicating date and location
of purchase as well as the price paid for the product.
The customer will be charged for the repair of any unit
received unless such information is provided.
Should you feel your product does not function
adequately due to defects in materials or workmanship,
we (referred to as “the warrantor”) will, for the length of
the period indicated below (starting from the original date
of purchase) either:
a) Repair the product with new or refurbished parts.
or
b) Replace it with a new or refurbished product.
Limited warranty period:
All Wyrestorm products are covered by a 3 year PARTS
and LABOUR warranty. During this period there will be no
charge for unit repair, replacement of unit components or
replacement of product if necessary.
The decision to repair or replace will be made by the
warrantor. The purchaser must mail-in the product during
the warranty period. This limited warranty only covers the
product purchased as new and is extended to the original
purchaser only. It is non-transferable to subsequent
owners, even during the warranty period.
A purchase receipt or other proof of original purchase
date is required for the limited warranty service.
1. This Limited Warranty ONLY COVERS failures due
to defects in materials or workmanship and DOES
NOT COVER normal wear and tear or cosmetic
damage.
The limited warranty also DOES NOT COVER damage
that occurs in shipment or failures caused by products
not supplied by the warrantor, failures resulting from
accident, misuse, abuse, neglect, mishandling,
misapplication, alteration, incorrect installation, set-up
adjustment, implementation of/to consumer controls,
improper maintenance, power line surge, lightening
damage, modification, service by anyone other than
a manufacturer-approved service centre or factory-
authorised personnel, or damage attributable to acts of
God.
2. There are no express warranties except as listed
under “limited warranty coverage.” The warrantor
is not liable for incidental or consequential damage
resulting from the use of this product or arising out
of any breach of this warranty.
For example: damages for lost time, the cost of having a
person/persons remove or re-install previously installed
equipment, travel to and from service location, loss of or
damage to media, images, data or other recorded/stored
17. Mail-in-service
18i. Warranty
18ii. Warranty Limits &
Exclusions

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Technical Support: [email protected] US: [phone] EU: [phone]
INSTALLATION REFERENCE LOG
NHD-IP-TX TRANSMITTER
TX# IP ADDRESS ALIAS ADDITIONAL INFO
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19. Installation Reference Log

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Technical Support: [email protected] US: [phone] EU: [phone]
INSTALLATION REFERENCE LOG
NHD-IP-RX RECEIVER
TX# IP ADDRESS ALIAS ADDITIONAL INFO
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www.wyrestorm.com
WyreStorm Oces
US Oce: 6991 Appling Farms Parkway, Suite 104, Memphis, TN 38133
Tel: + 901 384 3575 Fax: + 901 384 3574
Unit 22, Ergo Business Park, Swindon, Wiltshire, SN3 3JW UK
Tel: [phone] Fax: [phone]
WyreStorm Technical Support
US: [phone]
UK:- [phone]
Email: [email protected]
WyreStorm Technologies reserve the right to change physical appearance or technical specication of this product at any time.
Visit www.wyrestorm.com for the latest information on products..