Xantrex C12 Charge/ Load / Lighting Controller Owner’s Manual
8 975-0130-01-01
How do you get service?
If your product requires troubleshooting or warranty service, contact
your merchant. If you are unable to contact your merchant, or the
merchant is unable to provide service, contact Xantrex directly at:
Telephone: 1 800 670 0707 (toll free North America)
1 360 925 5097 (direct)
Fax: 1 800 994 7828 (toll free North America)
1 360 925 5143 (direct)
Direct returns may be performed according to the Xantrex Return
Material Authorization Policy described in your product manual. For
some products, Xantrex maintains a network of regional Authorized
Service Centers. Call Xantrex or check our website to see if your
product can be repaired at one of these facilities.
What proof of purchase is required?
In any warranty claim, dated proof of purchase must accompany the
product and the product must not have been disassembled or modified
without prior written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
•The dated purchase receipt from the original purchase of the
product at point of sale to the end user, or
•The dated dealer invoice or purchase receipt showing original
equipment manufacturer (OEM) status, or
•The dated invoice or purchase receipt showing the product
exchanged under warranty
What does this warranty not cover?
This Limited Warranty does not cover normal wear and tear of the
product or costs related to the removal, installation, or troubleshooting
of the customer's electrical systems. This warranty does not apply to
and Xantrex will not be responsible for any defect in or damage to:
a) the product if it has been misused, neglected, improperly
installed, physically damaged or altered, either internally or
externally, or damaged from improper use or use in an
unsuitable environment;
b) the product if it has been subjected to fire, water, generalized
corrosion, biological infestations, or input voltage that creates
operating conditions beyond the maximum or minimum limits
listed in the Xantrex product specifications including high input
voltage from generators and lightning strikes;
c) the product if repairs have been done to it other than by
Xantrex or its authorized service centers (hereafter "ASCs");
d) the product if it is used as a component part of a product
expressly warranted by another manufacturer;
e) the product if its original identification (trade-mark, serial
number) markings have been defaced, altered, or removed.
Disclaimer
Product
THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY
PROVIDED BY XANTREX IN CONNECTION WITH YOUR XANTREX
PRODUCT AND IS, WHERE PERMITTED BY LAW, IN LIEU OF ALL OTHER
WARRANTIES, CONDITIONS, GUARANTEES, REPRESENTATIONS,
OBLIGATIONS AND LIABILITIES, EXPRESS OR IMPLIED, STATUTORY OR
OTHERWISE IN CONNECTION WITH THE PRODUCT, HOWEVER ARISING
(WHETHER BY CONTRACT, TORT, NEGLIGENCE, PRINCIPLES OF
MANUFACTURER'S LIABILITY, OPERATION OF LAW, CONDUCT,
STATEMENT OR OTHERWISE), INCLUDING WITHOUT RESTRICTION ANY
IMPLIED WARRANTY OR CONDITION OF QUALITY, MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE
EXTENT REQUIRED UNDER APPLICABLE LAW TO APPLY TO THE
PRODUCT SHALL BE LIMITED IN DURATION TO THE PERIOD STIPULATED
UNDER THIS LIMITED WARRANTY.
IN NO EVENT WILL XANTREX BE LIABLE FOR ANY SPECIAL, DIRECT,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSSES, COSTS
OR EXPENSES HOWEVER ARISING WHETHER IN CONTRACT OR TORT
INCLUDING WITHOUT RESTRICTION ANY ECONOMIC LOSSES OF ANY
KIND, ANY LOSS OR DAMAGE TO PROPERTY, ANY PERSONAL INJURY,
ANY DAMAGE OR INJURY ARISING FROM OR AS A RESULT OF MISUSE OR
ABUSE, OR THE INCORRECT INSTALLATION, INTEGRATION OR
OPERATION OF THE PRODUCT.
Exclusions
If this product is a consumer product, federal law does not allow an
exclusion of implied warranties. To the extent you are entitled to
implied warranties under federal law, to the extent permitted by
applicable law they are limited to the duration of this Limited Warranty.
Some states and provinces do not allow limitations or exclusions on
implied warranties or on the duration of an implied warranty or on the
limitation or exclusion of incidental or consequential damages, so the
above limitation(s) or exclusion(s) may not apply to you. This Limited
Warranty gives you specific legal rights. You may have other rights
which may vary from state to state or province to province.
Warning: Limitations On Use
Please refer to your product manual for limitations on uses of the
product.
SPECIFICALLY, PLEASE NOTE THAT THE XANTREX C12 SHOULD NOT BE
USED IN CONNECTION WITH LIFE SUPPORT SYSTEMS OR OTHER
MEDICAL EQUIPMENT OR DEVICES. WITHOUT LIMITING THE GENERALITY
OF THE FOREGOING, XANTREX MAKES NO REPRESENTATIONS OR
WARRANTIES REGARDING THE USE OF THE XANTREX C12 IN
CONNECTION WITH LIFE SUPPORT SYSTEMS OR OTHER MEDICAL
EQUIPMENT OR DEVICES.
Return Material Authorization Policy
Before returning a product directly to Xantrex you must obtain a Return
Material Authorization (RMA) number and the correct factory "Ship To"
address. Products must also be shipped prepaid. Product shipments
will be refused and returned at your expense if they are unauthorized,
returned without an RMA number clearly marked on the outside of the
shipping box, if they are shipped collect, or if they are shipped to the
wrong location.
When you contact Xantrex to obtain service, please have your
instruction manual ready for reference and be prepared to supply:
•The serial number of your product
•Information about the installation and use of the unit
•Information about the failure and/or reason for the return
•A copy of your dated proof of purchase
Return Procedure
1. Package the unit safely, preferably using the original box and
packing materials. Please ensure that your product is shipped
fully insured in the original packaging or equivalent. This
warranty will not apply where the product is damaged due to
improper packaging.
2. Include the following:
•The RMA number supplied by Xantrex Technology, Inc.
clearly marked on the outside of the box.
•A return address where the unit can be shipped. Post office
boxes are not acceptable.
•A contact telephone number where you can be reached
during work hours.
•A brief description of the problem.
3. Ship the unit prepaid to the address provided by your Xantrex
customer service representative.
If you are returning a product from outside of the USA or Canada
In addition to the above, you MUST include return freight funds and
are fully responsible for all documents, duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service
Center (ASC) A Xantrex return material authorization (RMA) number is
not required. However, you must contact the ASC prior to returning the
product or presenting the unit to verify any return procedures that may
apply to that particular facility.
Out of Warranty Service
If the warranty period for your Xantrex C12 has expired, if the unit was
damaged by misuse or incorrect installation, if other conditions of the
warranty have not been met, or if no dated proof of purchase is
available, your product may be serviced or replaced for a flat fee.
To return your Xantrex C12 for out of warranty service, contact Xantrex
Customer Service for a Return Material Authorization (RMA) number
and follow the other steps outlined in “Return Procedure”.
Payment options such as credit card or money order will be explained
by the Customer Service Representative. In cases where the minimum
flat fee does not apply, as with incomplete units or units with excessive
damage, an additional fee will be charged. If applicable, you will be
contacted by Customer Service once your unit has been received.
