Xiamen Maxincom Technologies MUC1004 Service manual

MUC1004 Administrator guide
Http://www.maxincom.com 1 / 80
MUC1004
IP PBX
Administrator guide V1.0
Version 1.0.0.15
Xiamen Maxincom Technologies Co., Ltd.

MUC1004 Administrator guide
Http://www.maxincom.com 2 / 80
Table of Contents
1. Introduction .............................................. 5
1.1 Overview ............................................................................................... 5
1.2 Product Features .................................................................................... 5
1.3 Product Appearance................................................................................ 6
1.4 Scenario of Application............................................................................ 7
2. Installation Guide...................................... 9
2.1 Installation Notice................................................................................... 9
2.2 Installation Procedure ............................................................................. 9
2.2.1 Connect Drawing........................................................................... 9
3. WEB Interface Configuration .................... 9
3.1 Access MUC1004 unit.............................................................................. 9
3.2 Parameters Configuration...................................................................... 10
3.3 System Information .............................................................................. 11
3.3.1 System Information..................................................................... 11
3.3.2 Extensions Status........................................................................ 11
3.3.3 Trunk Status............................................................................... 12
3.4 Network Configuration .......................................................................... 14
3.4.1 LAN Configuration ....................................................................... 14
3.4.2 VLAN Configuration ..................................................................... 15
3.4.3 ARP ........................................................................................... 16
3.4.4 VPN Configuration ....................................................................... 17
3.4.5 DDNS Server............................................................................... 18
3.4.6 Static Routing ............................................................................. 19
3.4.7 DHCP Server............................................................................... 20
3.5 Trunks................................................................................................. 21
3.5.1 Analog Trunks(PSTN Trunks) ....................................................... 21
3.5.2 IP Trunk (peer to peer mode) ...................................................... 23

MUC1004 Administrator guide
Http://www.maxincom.com 3 / 80
3.5.3 VoIP Trunk ................................................................................. 24
3.6 PBX Basic............................................................................................. 26
3.6.1 Extensions.................................................................................. 26
3.6.2 Feature Codes............................................................................. 33
3.6.3 Speed dial .................................................................................. 35
3.6.4 Outbound Routes ........................................................................ 36
3.6.5 Parking Lot ................................................................................. 39
3.6.6 General Preferences .................................................................... 40
3.7 PBX Inbound Call Control ...................................................................... 41
3.7.1 Inbound Routes .......................................................................... 41
3.7.2 Blacklist...................................................................................... 45
3.7.3 IVR ............................................................................................ 46
3.7.4 Queue........................................................................................ 48
3.7.5 Ring Groups................................................................................ 52
3.7.6 Conferences ............................................................................... 54
3.7.7 Callback .................................................................................... 56
3.8 PBX Advanced Settings ......................................................................... 57
3.8.1 SIP settings ................................................................................ 57
3.8.1.1 SIP General setting ............................................................... 57
3.8.1.2 SIP Network Configuration ..................................................... 59
3.8.1.3 Qos...................................................................................... 61
3.8.1.4 codecs ................................................................................. 61
3.8.2 IAX setting ................................................................................. 61
3.8.3 PIN Sets..................................................................................... 63
3.8.4 DISA ......................................................................................... 64
3.8.5 Paging and Intercom .................................................................. 65
3.9 Voice Management ............................................................................... 66
3.9.1 Voice prompt Recordings ............................................................. 66
3.9.2 Music on Hold ............................................................................. 67
3.9.3 Voicemail Settings ....................................................................... 68

MUC1004 Administrator guide
Http://www.maxincom.com 4 / 80
3.10 System Preferences ............................................................................ 70
3.10.1 Firewall Rules............................................................................ 70
3.10.2 Firmware update ....................................................................... 71
3.10.3 Data backup ............................................................................. 72
3.10.4 Data restore.............................................................................. 72
3.10.5 Password Setting....................................................................... 73
3.10.6 Time & Date ............................................................................. 73
3.10.7 Factory reset............................................................................. 74
3.10.8 Reboot ..................................................................................... 75
3.11 Reports.............................................................................................. 75
3.11.1 CDR Report.............................................................................. 75
3.11.2 System logs ............................................................................ 76
3.11.3 Firewall logs............................................................................ 76
3.12 System tools ...................................................................................... 77
3.12.1 SMTP Setting ............................................................................ 77
3.12.2 Ping ......................................................................................... 78
3.12.3 Tracert ..................................................................................... 78
3.12.4 Packet Capture.......................................................................... 79
3.12.5 Text to wav .............................................................................. 79
3.12.6 Certificates ............................................................................... 79

MUC1004 Administrator guide
Http://www.maxincom.com 5 / 80
1. Introduction
1.1 Overview
MUC1004—IP PBX for Small Business/Home Office
MUC1004 is a standalone embedded hybrid PBX for small businesses and
remote branch offices of larger organizations. It is designed to bring
enterprise-grade Unified Communications and Security Protection in an easy-
to-manage fashion.
1.2 Product Features
● Alert
● Firewalls
● Blacklist
● HTTPS
● Call Back
● Integrated built-in packet capture
tools
● Call Detail Records(CDR)
● Interactive Voice Response (IVR)
● Call Forward,Call Parking
● Intercom/Zone Prompt
● Call Pickup
● Music On Hold
● Call Recording
● Open VPN
● Call Routing
● Paging/Intercom
● Call transfer
●Phone Provisioning
● Call Waiting
● PIN Users
● Caller ID
● QoS
● Conference
● Queue
● DDNS
● Ring Group
● Define Office Time
● Speed Dial
● Direct Inward System Access
(DISA)
● Spy functions
● Distinctive Ringtone
● Static Route
● Do Not Disturb(DND)
● VLAN
● External Storage
● Voicemail

MUC1004 Administrator guide
Http://www.maxincom.com 6 / 80
1.3 Product Appearance
The appearance of MUC1004 shows as follow
Figure 1-3-1 Front view of MUC1004
Table 1-3-1 Description of Front view
Index
Indicators
Description
1
RUN
On: Starting
Off: Abnormal
Blinking every 0.5s: Normal status
2
POWER
On: Power on
Off: Power off
3
WAN,LAN
Green LED: indicates the Internet interface is in Link .
Yellow LED: ON is indicates 100MBps Ethernet port.
4
1,2,3,4
Red LED stands for FXO port
Orange LED indicates presence of a BRI port.
Green LED stands for FXS port
Red LED blinks: FXO port isn’t connected to PSTN line.
Alternately blinks Red and Green: FXO port has an
incoming call.
Alternately blinks Red and Green fast: FXO port is in a
call.
Alternately blinks Green and Red: FXS port is ringing.
Alternately blinks Green and Red fast: FXS port is in a
call.

MUC1004 Administrator guide
Http://www.maxincom.com 7 / 80
Figure 1-3-2 Rear view of MUC1004
Table 1-3-2 Description of Rear view
Index
Interface
Description
1
RST
Reset button to restore default IP and password
or restore factory setting.
Hold RST button 8 seconds, RUN LED being ON
during this time
2
Power
Connector
Power connector of DC power. Input: DC12V 1A
1.4 Scenario of Application
Application 1
Figure 1-4-1

MUC1004 Administrator guide
Http://www.maxincom.com 8 / 80
Application 2
Figure 1-4-2

MUC1004 Administrator guide
Http://www.maxincom.com 9 / 80
2. Installation Guide
2.1 Installation Notice
MUC1004 adapts 12VDC Power adapter , make sure AC power supply
grounded well to ensure the reliability and stability;
Notes: incorrect power connection may damage power adapter and device.
MUC1004 provides standard RJ45 with 10Mbps or 100Mbps interfaces.
2.2 Installation Procedure
2.2.1 Connect Drawing
Figure 2-2-1 Connect Drawing
3. WEB Interface Configuration
MUC1004 IP PBX has the same web interface. This charpter describes web
configuration of MUC1004. The MUC1004 contains an embedded web server
to set parameters by using the HTTP protocol. We are strongly recommend to
a c c e s s d e v i c e w i t h G o o g l e C h r o m e o r F i r e f o x B r o w s e r .
3.1 Access MUC1004 unit
Enter IP address of MUC1004 in IE/Google Chrome/Firefox Browser. The default IP
of LAN port is 192.168.6.200. and the GUI shows as below:
In this example, the IP address is 192.168.6.91

MUC1004 Administrator guide
Http://www.maxincom.com 10 / 80
Figure 3-1-1 WEB login interface
Enter username and password and then click “Login” in configuration
interface. The default username and password are “admin/admin”. It is
strongly recommended, change the default password to a new password
for system security .
3.2 Parameters Configuration
MUC1004 WEB configuration interface consists of the navigation tree
and the detail configuration interfaces.
Figure 3-2-1 WEB introduction
Go through navigation tree, user can check, view, modify , and set
the device configuration on the right of configuration interface.

MUC1004 Administrator guide
Http://www.maxincom.com 11 / 80
3.3 System Information
System information interface shows the basic information of status
information, mobile information and SIP information.
3.3.1 System Information
Figure 3-3-1 system Information
Table 3.3-1 System Information
Parameters
Description
MAC Address
Displays the current MAC of the gateway, for example: 70-B3-
D5-1B-3D-02
Network
Current IP address and subnet mask of gateway
DNS Server
Displays DNS server IP address in the same network with the
gateway
System Up
Time
Shows the time period of the device running. For
example, :1h : 20m : 24s
Traffic
Statistics
Calculates the net flow, including the total bytes of message
received and sent。
Version info
Shows the current firmware version
3.3.2 Extensions Status
Figure 3.3-2 Extensions Status

MUC1004 Administrator guide
Http://www.maxincom.com 12 / 80
Extensions Status Description:
Extensions is not registered
Extensions is idle
Extensions is ringing
Extensions is busy
Extensions is hold
Table 3.3-2 Extensions Status
Parameters
Description
Status
Indicates the status of Extensions
DND
Do Not disturb
3.3.3 Trunk Status
Figure 3-3-3 Trunk Stratus

MUC1004 Administrator guide
Http://www.maxincom.com 13 / 80
Trunk Status Description:
VoIP Trunk:
Status
Rejected: Trunk registration failed.
Registered: Successful registration, trunk is ready for use.
Request Send: Registering.
Waiting: Waiting for authentication. ???
Service Provider:
Status
OK: Successful registration, trunk is ready for use.
Unreachable: The trunk is unreachable.
Failed: Trunk registration failed.
FXO Trunk:
Status
Idle: The port is idle.
Busy: The port is in use.
Unavailable: The port hasn’t connected to the PSTN line.
More detail message, please refer to the LED indication of front panel.
Table 3-3-3 Trunk Status
Parameters
Description
Status
Shows the registration status of Trunk channel, including
registered and unregistered.
Trunk Type
Trunk mode will allow IP phone or IPPBX to register or trunk
mode to register to provider
Name
It describes this VoIP channel for the ease of identification.
Its value is character string
SIP/IAX
Choose the type of this trunk, SIP or IAX
Transfer
Protocol
This will be the transport method used by the trunk.
The options are UDP (default) or TCP or TLS.
User Name
The number for this VoIP channel
Hostname/IP
Address
Hostname or IP Address of this VoIP channel

MUC1004 Administrator guide
Http://www.maxincom.com 14 / 80
3.4 Network Configuration
3.4.1 LAN Configuration
Figure 3-4-1 LAN Configuration
Table 3-4-1 Description of Local network
Parameter
Description
Dynamic (DHCP)
Enable the device obtain IP Address automatically
Static IP Address
Configure the "IP Address", "Subnet Mask" and
"Default Gateway" by manual
Hostname
Set the host name for MUC1004
IP Address
Set the IP Address for MUC1004, It is recommended
to configure a static IP address for MUC1004
Subnet Mask
Set the subnet mask for MUC1004
Gateway
Set the gateway for MUC1004
IP Address 2
Set the second IP Address for MUC1004
Subnet Mask2
Set the second subnet mask for MUC1004
MTU
Message transmit unit, default is 1500
Dynamic DNS Address
Obtain DNS Server Address Automatically

MUC1004 Administrator guide
Http://www.maxincom.com 15 / 80
Static DNS Address
Obtain Primary DNS Server by manual
Primary DNS Server
Set the primary DNS Server for MUC1004.
Secondary DNS Server
Set the Secondary DNS Server for MUC1004.
Figure 3-4-1-2 WAN Configuration
3.4.2 VLAN Configuration
A VLAN (Virtual LAN) is a logical local area network (or LAN) that extends
beyond a single traditional LAN to a group of LAN segments, given specific
configurations.
Note: MUC1004 is not the VLAN server, a 3-layer switch is still needed, please
configure the VLAN information there first, then input the details in MUC1004,
so that the packages via MUC1004 will be added the VLAN label before
sending to that switch.
Figure 3-4-2 VLAN Configuration

MUC1004 Administrator guide
Http://www.maxincom.com 16 / 80
Table 3-4-2 Description of VLAN Configuration
Parameter
Description
NO.1
Click the NO.1 you can edit the first VLAN over LAN
IP Address
Set the IP Address for MUC1004 VLAN over LAN.
Subnet Mask
Set the Subnet Mask for MUC1004 VLAN over LAN.
Gateway
Set the Default Gateway for MUC1004 VLAN over LAN
3.4.3 ARP
The ARP function is mainly used to query and add the map of IP and MAC.
There are static or dynamic ARP entries.
Like other routers, the gateway can automatically find the network device on
the same segment. But, sometimes you don't want to use this automatic
mapping, you'd rather have fixed (static) associations between an IP address

MUC1004 Administrator guide
Http://www.maxincom.com 17 / 80
and a MAC address. Gateway provides you the ability to add static ARP
entries to:
● Protect your network against ARP spoofing
● Prevent network confusion as a result of misconfigured network device
Figure 3-4-3 Add ARP
Click “Dynamic ARP” to check ARP buffer
Figure 3-4-3a Dynamic ARP
3.4.4 VPN Configuration
A virtual private network (VPN) is a method of computer networking--typically
using the public internet--that allows users to privately share information
between remote locations, or between a remote location and a business'
home network. A VPN can provide secure information transport by
authenticating users, and encrypting data to prevent unauthorized
persons from reading the information transmitted. The VPN can be used to
send any kind of network traffic securely. MUC1004 supports OpenVPN.
Figure 3-4-4 VPN Configuration

MUC1004 Administrator guide
Http://www.maxincom.com 18 / 80
Table 3-4-4 Description of VPN Parameter
Parameters
Description
Import VPN
Configuration Files
Import configuration file of OpenVPN.
Notes:
1. Don't configure “user” and “group” in the “config” file. You can get the
config package from the OpenVPN provider.
2. MUC1004 works as VPN client mode only.
3.4.5 DDNS Server
DDNS(Dynamic DNS) is a method / protocol / network service that provides
the capability for a networked device, such as a router or computer system
using the Internet Protocol Suite, to notify a Domain Name System (DNS)
name server to change, in real time, the active DNS configuration of its
configured hostnames, addresses or other information.
Figure 3-4-5 DDNS Server
Table 3-4-5 Description of DDNS Server

MUC1004 Administrator guide
Http://www.maxincom.com 19 / 80
Parameters
Description
DDNS Server
Select the DDNS server IP or domain name you sign up for
service.
User Name
User name the DDNS server provides you.
Password
User account’s password.
Host Name
The domain name you have got from the DDNS server
Note: DDNS allows you to access your network using domain names instead
of IP address. The service manages changing IP address and updates
your domain information dynamically. You must sign up for service
through dyndns.org, freedns.afraid.org, www.no-ip.com, www.zoneedit.com
3.4.6 Static Routing
MUC1004 will have more than one internet connection in some situations but
it has only one default gateway. You will need to set some Static Route for
MUC1004 to force it to go out through different gateway when access to
different internet.
The default gateway priority of MUC1004 from high to low is VPN/VLAN->
LAN port.
1) Route Table
The current route rules of MUC1004.
Figure 3-4-6 Static Routing Table
2) Static Route Rules
You can add new static route rules here.
Figure 3-4-6a Static Routing Rules
Table 3-4-6 Description of Static Routing

MUC1004 Administrator guide
Http://www.maxincom.com 20 / 80
Parameters
Description
Destination
IP Address
The destination network to be accessed to by MUC1004.
Subnet Mask
Specify the destination network portion.
Gateway
Define which gateway MUC1004 will go through when
access to the destination network.
Metric
The cost of a route is calculated by using what are called
routing metric. Routing metrics are assigned to routes
by routing protocols to provide measurable statistic which can
be used to judge how useful (how low cost) a route is.
Interface
Define which internet port to go through.
3.4.7 DHCP Server
Figure 3-4-7 DHCP Server