Xiotech Emprise 7000 User manual

Xiotech Corporation
6455 Flying Cloud Drive
Eden Prairie, MN 55344-3305
www.xiotech.com
Main: 952.983.3000
Fax: [phone]
Customer Support: 1.800.734.4716
IMPORTANT NOTICE
This manual is provided to you by Xiotech Corporation ("Xiotech"), and your receipt and use of this manual
is subject to your agreement to the following conditions:
• This manual and the information it contains are the property of Xiotech and are confidential. You
will keep this manual in a secure location and not disclose or make available its contents to any
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• Reproduction or distribution of this document, in whole or in part, may only be made with Xiotech's
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• This manual is not an endorsement or recommendation of any of the products or services provided
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• Use of this manual does not assure legal or regulatory compliance.
• This document is not a warranty of any kind. The only warranties given in connection with this
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• Xiotech, Magnitude, Magnitude 3D, and TimeScale are registered trademarks of Xiotech
Corporation. Emprise, ISE, Dimensional Storage Cluster, DataScale, and GeoRAID are
trademarks of Xiotech Corporation. Other trademarks or service marks contained herein are the
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right or title or other proprietary interest in any mark is transferred because of this document.
Part Number 160178 Rev B
© 2009 Xiotech Corporation. All rights reserved.

Emprise 7000 Installation and Service Guide i
Emprise 7000 Installation and Service Guide
Emprise 7000 Installation Checklist...........................................................1
Rack Mount Components............................................................................................... 1
Cable the Emprise 7000................................................................................................. 2
Power Up and Configure the Emprise 7000 Components............................................. 3
Chapter 1: Before Installation ....................................................................5
Emprise 7000 System Components .................................................................................... 6
Emprise 7000 System Packaging........................................................................................ 6
Choosing a Location............................................................................................................7
Installation Requirements .................................................................................................... 8
Power Considerations.......................................................................................................... 9
Using a UPS ........................................................................................................................ 9
Power Implementation ................................................................................................. 10
Emprise 7000 System Specifications................................................................................. 12
Configuration Specifications......................................................................................... 12
Connectivity Specifications .......................................................................................... 12
Emprise 7000 Environmental Specifications................................................................ 12
Component Physical Specifications............................................................................. 13
ICON Physical Specifications................................................................................. 13
ISE Physical Specifications.................................................................................... 13
System Controller Physical Specifications............................................................. 13
Storage Fabric Switch Specifications........................................................................... 14
Management Network Switch Specifications............................................................... 14
PDU Specifications ...................................................................................................... 15
Electrical Specifications ......................................................................................... 15
Physical Specifications........................................................................................... 15
Environmental Specifications................................................................................. 16
Chapter 2: Rack Mounting Emprise 7000 Components...........................17
Recommended Placement of Components....................................................................... 18
Rack Mounting an ISE....................................................................................................... 19
Unpacking the ISE ....................................................................................................... 19
ISE Crate................................................................................................................ 19
ISE Carton.............................................................................................................. 21
Assembling and Installing the Rail Kit.......................................................................... 22
Installing the ISE Chassis ............................................................................................ 23
Installing DataPacs ...................................................................................................... 24
Installing Batteries........................................................................................................ 24
Attaching the Bezel...................................................................................................... 25
Installing Power Supplies............................................................................................. 26
Rack Mounting the Switches.............................................................................................. 27
Rack Mounting the ICON Appliance.................................................................................. 28
Rack Mounting the System Controller ............................................................................... 31
Verifying that the Air Deflector and Cards are Seated Properly................................... 32
Installing Storage-Side FCICs or NICs into the System Controller(s).......................... 34
Rack Mounting a System Controller............................................................................. 35
Rack Mounting the PDU .................................................................................................... 37

Emprise 7000 Installation and Service Guide
Emprise 7000 Installation and Service Guide ii
Chapter 3: Cabling the Emprise 7000......................................................39
Connecting the ISE and ICON Power Cords..................................................................... 40
Connecting the System Controllers and ISE to the Storage Fabric................................... 41
Cable Routing Example: Maximum Performance........................................................ 42
Cable Routing Example: Optimize Performance.......................................................... 43
Cable Routing Example: Minimize Switches................................................................ 44
Connecting Servers to the Emprise 7000.......................................................................... 45
Connecting Ethernet Cables to the ISE and Network........................................................ 47
Private Network Support.............................................................................................. 47
Chapter 4: Configuring the Emprise 7000 ...............................................49
Emprise 7000 Configuration Guide.................................................................................... 50
Powering Up and Configuring the Switches....................................................................... 51
Storage Fabric Switches.............................................................................................. 51
Basic Setup............................................................................................................ 51
Configure the Switch.............................................................................................. 53
Ethernet Switches........................................................................................................ 54
Front-End Fabric SAN Switch...................................................................................... 54
Powering Up and Configuring an ISE................................................................................ 55
Upgrading Firmware..................................................................................................... 55
Configuring the ISE...................................................................................................... 55
Powering Up and Configuring ICON.................................................................................. 56
Powering Up and Configuring a System Controller ........................................................... 57
Powering Up the Servers and Zoning Them...................................................................... 59
Configuring the Emprise 7000 System .............................................................................. 60
Log In to ICON Manager.............................................................................................. 60
Configure the Emprise in ICON Manager .................................................................... 60
Chapter 5: Servicing the Emprise 7000...................................................63
Status Reporting................................................................................................................64
ICON Manager Physical View...................................................................................... 64
ICON Manager Event Log............................................................................................ 65
Component LEDs......................................................................................................... 65
Emprise 7000 Field Replaceable Units.............................................................................. 66
Replacing an ISE Chassis ................................................................................................. 67
Adding an ISE.................................................................................................................... 67
Replacing ISE Components............................................................................................... 68
Replacing an SFP........................................................................................................ 68
Replacing a Power Supply........................................................................................... 69
Replacing the Battery Unit ........................................................................................... 71
Detecting a Failed Battery Unit .............................................................................. 71
Removing an Operational Battery.......................................................................... 71
Removing/Replacing the Battery............................................................................ 72
Replacing a Managed Reliability Controller (MRC)...................................................... 73
Detecting a Failed MRC......................................................................................... 73
Removing an MRC................................................................................................. 74
Installing the Replacement MRC............................................................................ 75
Replacing a DataPac ................................................................................................... 76
Detecting a Failed DataPac ................................................................................... 77

Emprise 7000 Installation and Service Guide
Emprise 7000 Installation and Service Guide iii
Removing a DataPac............................................................................................. 78
Installing a New DataPac....................................................................................... 81
Replacing System Controller Components........................................................................ 83
Replacing a System Controller Power Supply ............................................................. 84
Replacing a System Controller Interface Card............................................................. 85
Replacing a System Controller Fan ............................................................................. 89
Replacing an Emprise 7000 Controller.............................................................................. 92
Upgrading a System Controller for iSCSI .......................................................................... 97
Replacing the ICON Appliance.......................................................................................... 99
Returning a System Controller to its Initial State ............................................................. 101
Upgrading the Controller Firmware with a CD................................................................. 102
What You Will Need................................................................................................... 102
Instructions................................................................................................................. 102
Changing ICON Network Settings ................................................................................... 104
Changing ICON Network Settings Through ICON Manager...................................... 104
Changing ICON Network Settings Through a Terminal Emulator.............................. 105
Replacing a Power Distribution Unit ................................................................................ 106
Using the CLI to Maintain the ISE.................................................................................... 107
Connecting a Service Console................................................................................... 107
Using the ISE’s CLI.................................................................................................... 107
Restarting the ISE...................................................................................................... 108
Shutting Down the ISE............................................................................................... 109
Upgrading MRC Firmware ......................................................................................... 110
Step 1: Upload the File......................................................................................... 111
Step 2: Upgrade the Firmware—ISE’s CLI .......................................................... 111
Step 3: Commit the Firmware .............................................................................. 112
Canceling the Upgrade ........................................................................................ 113
Upgrade Completion ............................................................................................ 113
Confirming the Upgrade....................................................................................... 113
Upgrading DataPac Firmware.................................................................................... 114
Upgrading DataPac Firmware.............................................................................. 114

Emprise 7000 Installation and Service Guide 1
Emprise 7000
Installation Checklist
Rack Mount Components
Task Reference
Rack mount ISE. See page 19.
Rack mount the switches:
• Storage fabric
• Ethernet
• Front-end fabric SAN
See page 27.
See manufacturer’s
documentation for
installation procedures
Rack mount the ICON appliance. See page 28.
Rack mount the system controllers:
• Verify the air deflector and cards are seated
properly.
• Install storage side interface cards.
• Rack mount the controllers.
See page 31.
Rack mount the PDUs. See page 37.

Emprise 7000 Installation and Service Guide 2
Cable the Emprise 7000
Task Reference
Connect the power cords to the ISE and ICON appliance.
(Do not connect the controller power cords yet.) See page 40.
Open the Emprise 7000 Configuration Guide to obtain
the port assignments needed to cable the system. http://support.xiotech.com
Connect the system controllers and ISE to the storage
fabric. See page 41.
Connect the servers to the Emprise 7000. See page 45.
Connect the Ethernet cables to the ISE and network. See page 47.

Emprise 7000 Installation and Service Guide 3
Power Up and Configure the Emprise 7000 Components
Task Reference
Refer to the Emprise 7000 Configuration Guide for the IP
addresses needed for the following steps. http://support.xiotech.com
Power up and configure the switches.
• Storage Fabric
• Ethernet
• Front-end fabric SAN switch
See page 51.
See page 54.
See “Zoning
Requirements” at
http://support.xiotech.com
ISE:
• Power on all ISE in logical order
• Run the setup utility
• Verify each IP address
See page 55.
ICON appliance:
• Power up the ICON
• Upgrade the ICON
See page 56.
Connect the power cords to the controllers. If the
controllers do not power up, power them up. Configure
the controllers.
See page 57.
Power up and zone the servers. See page 59.
Log in to ICON Manager and configure the Emprise
7000. See page 60.

Emprise 7000 Installation and Service Guide 5
Chapter 1: Before Installation
This guide contains detailed instructions for installing and servicing the components of a Xiotech
Emprise™ 7000 system.
Important: Check http://support.xiotech.com for updates to this guide and other publications
about the Emprise 7000 system.
The following four types of advisories are used in this guide:
Use caution when handling electrical equipment. Advisories cover only the procedures outlined
in this manual. Not all situations may have been addressed. Xiotech does not claim to have
covered every condition or situation that may require a Caution or Warning. Please refer to the
documentation for any other peripherals when you are installing or reconfiguring equipment.
Note:
Text set off this way presents reminders, tips, or suggestions that may make it
easier to configure and administer an Emprise 7000 system.
Best Practice:
Text set off this way presents Xiotech recommendations for configuring and
managing an Emprise system.
Caution:
This advisory cautions the user to situations that might cause data loss or
damage to an Emprise system.
Warning:
This advisory warns the user of situations that could result in personal injury.

Emprise 7000 Installation and Service Guide 6
Emprise 7000 System Components
The Emprise system includes the following components:
• The Intelligent CONtrol platform (ICON)
• Two system controllers
• Up to 64 Intelligent Storage Elements (ISE)
• One or more host-side Fibre Channel switches for connecting servers to the Emprise
7000 (see http://support.xiotech.com for a list of supported switches)
• Emprise 7000 Storage Fabric (Fibre Channel switches for interconnection of the Emprise
7000 controllers and ISE)
• Emprise 7000 Management Network (Ethernet switches for private Ethernet network)
Emprise 7000 System Packaging
The Emprise system is shipped in at least 5 separate containers:
• The ICON system ships in a large packing box.
• Each system controller ships in a large packing box.
• Each Intelligent Storage Element (ISE) ships in a large packing box.
• A small accessory carton contains the fiber cables and any other items necessary for
installing and operating the Emprise system. Note that the Category 5 (CAT-5) Ethernet
cables are not supplied for iSCSI systems.
When you receive the system, visually inspect the exterior of all packaging. If you see any
damage, contact Xiotech Customer Support at 1.800.734.4716 immediately and they will advise
you of the appropriate action. Use anti-static precautions before removing any of the package
contents. Inspect the system components for damage. If any discrepancy or damage is apparent,
contact Xiotech Customer Support immediately.
Note:
Because the Emprise system components are large and heavy, use a cart to
move the units as close as possible to the location of the rack while they are
still in the packing boxes.
Caution:
If the components have been removed from the packaging, use a grounded
cart.

Emprise 7000 Installation and Service Guide 7
Choosing a Location
Use the following guidelines for choosing a proper location for the Emprise system:
• For optimum air flow and access to system components, choose a location that provides
a minimum of three feet of clearance in the front and the back of the Emprise system.
• Locate the system in a secure and low traveled area where it will not be bumped.
• Keep the Emprise system in a clean, dust-free, and smoke-free environment.
• Provide a climate-controlled environment for the Emprise system. The system will
operate at temperatures from 50-95°F (10-35°C), with relative humidity from 20-80
percent.
• Make sure the location has the proper AC outlet as described in “Power Considerations”
on page 9.
Best Practice:
To ensure that the internal heat build up is properly dissipated into the room
environment, air flow should not be restricted. Do not block any air vents and
make sure the system is a minimum of one meter from walls or partitions. Air
flows through an Emprise system from front to rear.
Caution:
Installing Emprise components in a rack without sufficient air flow can be
unsafe. Install equipment in the rack in such a way that forced air cooling the
equipment does not compromise safety.
Caution:
Install the Emprise system in a location with restricted access to prevent data
loss and/or equipment damage caused by tampering.

Emprise 7000 Installation and Service Guide 8
Installation Requirements
All components of an Emprise system are designed to be installed in a standard 19-inch rack.
Compare the packing slip with your order to verify that all of the components you ordered have
arrived before you begin the installation.
To install the Emprise components, you need the following information:
• Completed Emprise 7000 Site Survey
• Emprise 7000 Configuration Guide (http://support.xiotech.com)
• Dimensional Storage Cluster (DSC) ID, which is located on the license CD
• Network configuration, including the following:
– Gateway address
– DNS
– Time server
–Netmask
– IP addresses for each system controller and ICON
You also need the following equipment, provided by Xiotech:
• Cables (Ethernet and fiber)
• Power cords
• An ICON system serial cable (a tan 9-pin null modem serial cable)
• A system controller serial cable (a tan 9-pin null modem serial cable)
• Screws (#6, #8, #10, 1/4’’)
• A wrist grounding strap
• A fiber cleaning kit
And you need the following equipment of your own:
• A laptop running a terminal emulator
• A Phillips screwdriver (#2 and #3)
• A 11/32 wrench or socket
Note:
You must be a trained Xiotech engineer to install components of an Emprise
system. Contact Xiotech Customer Support at 1.800.734.4716 to schedule an
installation at your location.
Caution:
To reduce the risk of Electrostatic Discharge (ESD), wear a grounded wrist
strap while performing these procedures. Put on the anti-static wrist strap and
attach it to a grounded surface such as the exposed metal surface of the
chassis or the rack enclosure. Keep the wrist strap on for the remainder of this
procedure.

Emprise 7000 Installation and Service Guide 9
Power Considerations
Power outlets must be located within 5 feet of an Emprise system and must be easily accessible.
Make sure that each outlet that you use for connecting an Emprise system is an electrically
grounded, isolated circuit.
Using a UPS
While not required, Xiotech strongly recommends the use of an Uninterruptible Power Supply
(UPS) for an Emprise 7000 system. Use a UPS that shuts down all server connections before it
shuts down the Emprise system. When server connections are shut down first, all server I/O will
be flushed to disk. Failing to use such a UPS may result in data loss, due to the implementation
of multiple levels of I/O queueing in Emprise.
The Emprise system componentsmust connect to two Power Distribution Units (PDUs) for power
distribution. The PDUs should connect to separate, dedicated power circuits with a UPS at each
end, creating an environment where any single component should not lose power. Losing an
individual component such as an ISE may cause rebuilds. Using separate circuits for redundant
power reduces the occurrence of such rebuilds.
Best Practice:
Xiotech recommends that you connect the Emprise system components to
your corporate uninterruptible power supply (UPS) system. Connect each
Power Distribution Unit (PDU) to a separate circuit. Always power down system
controllers before powering down the ISE.
Caution:
If you are using a UPS with automated shutdown, program it to shut down the
servers before terminating power to the Emprise system.
Caution:
Each Emprise component should be connected to a power source with a fuse
or circuit breaker that is greater than the rating of the component. The power
source must also comply with national wiring standards. You must use PDUs
with the Emprise system.
Warning:
When connecting equipment to the supply circuit, check equipment nameplate
ratings to avoid overloading circuits. Overloading circuits may cause damage to
over-current protection devices and supply wiring.
Note:
The loss of an ISE or DataPac is not recognized as a failure unless there is I/O
to the device; therefore, if the servers are no longer sending I/O, and an ISE
loses power before the rest of the Emprise system fails, the ISE will not be
considered failed, and no rebuilds will be initiated. In addition, during the
power-on sequence, a warning will display if any components are missing.

Emprise 7000 Installation and Service Guide 10
Power Implementation
The Emprise 7000 system controllers and ISE have two power supplies. Xiotech requires the
components of an Emprise storage platform to be plugged into two power distribution units (PDU)
on two separate circuits. You can purchase PDUs directly from Xiotech or through an
independent vendor. Xiotech sells the APC PDU for your convenience.
The United States (US) PDU provides 30A (two circuits with 15A). The derated usage value of
the 15A circuit is 12A (80% of rating). The Outside United States (OUS) PDU provides 20A on
one circuit, or 16A (80% of rating). To verify that the components on a circuit do not add up to
more than the derated value for the PDU you are using, refer to the following table.
The following table lists the operating current for the components of an Emprise storage platform.
Emprise Component Maximum
Operating Current
200-240V, 50/60 Hz
Maximum
Operating Current
100-125V, 50/60 Hz
Ethernet switch 0.5A 1.0A
Storage-side FC switch 0.5A 1.0A
Ethernet switch 0.5A 1.0A
ICON Appliance (1U) 0.5A 1.0A
System controller 2.5A 5.0A
ISE 3.3A 6.6A
Table 2-1: Emprise 7000 Component Maximum Operating Current

Emprise 7000 Installation and Service Guide 11
The following figure illustrates how to implement US PDUs with two Emprise 7000 system con-
trollers and four ISE. As shown in the figure, two PDUs are required.
Important: The following example is for 208V. It is not valid for 120V.
Figure 2-1: US Power Implementation with Two System Controllers and Four ISE at 208V
ISE 1 (3.3A)
Controller Node 0 (2.5A)
ICON (0.5A)
PDU
Storage Fabric Switch (0.5A)
Storage Fabric Switch (0.5A)
PDU
Controller Node 1 (2.5A)
12A max
12A max
12A max
12A max
Do not use
United States: 208V/30A dedicated circuit on site with two 15A circuits in each PDU.
Amps cannot exceed 12 for each circuit (15A derated at 80%).
ISE 2 (3.3A)
ISE 3 (3.3A)
ISE 4 (3.3A)
Ethernet Switch (0.5A)
Ethernet Switch (0.5A)
Ethernet Switch (0.5A)

Emprise 7000 Installation and Service Guide 12
Emprise 7000 System Specifications
This section lists the technical specifications of the components of the Emprise storage system.
Configuration Specifications
For up-to-date information about supported operating systems, FC switches, interface cards, and
parameter settings, go to http://support.xiotech.com.
Connectivity Specifications
Emprise 7000 Environmental Specifications
Component Specification
ISE per Emprise system Up to 32
RAID levels supported ISE-RAID
ISE-Mirror
Table 2-2: Configuration Specifications
Network Supported
Cable Max. Distance Between Components
Fibre Channel Optical 150m
Ethernet Category 5
(CAT-5) 100m
Measurement Value
Operating Temperature 50-95F° 10-35C°
Humidity 20-80%
noncondensing
Input Voltage 100-240V 50/60Hz
Maximum Altitude 8,000 ft. 2,438
m
Acoustic Output < 65 dBA

Emprise 7000 Installation and Service Guide 13
Component Physical Specifications
ICON Physical Specifications
ISE Physical Specifications
Dimension U.S. Metric
Depth 14.0in 35.5cm
Width 16.7in 42.4cm
Height 1.7in 4.3cm
Weight 17.5lb 7.9kg
Dimension U.S. Metric
Depth 28.5in 72.4cm
Width 17.5in 44.5cm
Height 5.2in 13.2cm
Weight* 99.0lb 44.9kg
* Weight without DataPacs
System Controller Physical Specifications
Dimension U.S. Metric
Depth 25.6in 65.0cm
Width 16.7in 42.0cm
Height 3.5in 8.9cm
Weight 53.0lb 24.0kg

Emprise 7000 Installation and Service Guide 14
Storage Fabric Switch Specifications
The following table lists the Cisco 9124 switch physical specifications.
Management Network Switch Specifications
The following table lists the Dell 2724 Emprise Management switch physical specifications.
Dimension U.S. Metric
Depth 16.0in 40.6cm
Width 17.5in 44.5cm
Height 1.75in 4.5cm
Weight 18.0lb 8.0kg
Dimension U.S. Metric
Depth 9.07in 23.03cm
Width 12.99in 32.99cm
Height 1.70in 4.31cm
Weight 6.98lb 3.2kg

Emprise 7000 Installation and Service Guide 15
PDU Specifications
The 24A PDU approved for use with the Emprise system provides 200-240V power and has two
15A circuit breakers. It has been selected for use in North America and meets the safety
requirements of UL/cUL Listed, UL 60950. It is intended to be installed on a separate 30A circuit,
which is derated at 80% to 24A, 12A per breaker section.
Electrical Specifications
Physical Specifications
Measurement Value
Nominal input voltage 208V
Acceptable input voltage ± 10% Nominal input voltage
Input frequency 50/60Hz
Cord length 12ft/3.7m
Input connector NEMA L6-30 plug
Output connectors Twelve IEC 320 C13 outlets
Maximum total current draw 24A
Measurement U.S. Metric
Depth 2.5in 6.4cm
Width 17.5in 44.5cm
Height 1.7in 4.4cm
Weight 5.6lb 2.5kg
Weight (shipping) 8.0lb 3.6kg

Emprise 7000 Installation and Service Guide 16
Environmental Specifications
Measurement U.S. Metric
Elevation (above MSL):
Operating
Storage 0–15,000ft 0–50,000ft 0–4500m 0–15,000m
Temperature:
Operating
Storage 23 to 115° F –13 to 149° F –5 to 45° C –25 to 65° C
Humidity Operating 5–95% RH Non-condensing
Storage 5–95% RH Non-condensing