Xplore Hub 5 Quick start guide

Xplore Hub 5 | Borne Xplore 5
Easy Setup Guide
Xplore Hub 5

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XPLORE HUB |EASY SETUP GUIDE
1
Xplore Hub 5 | Borne Xplore 5
In the Box
You will find the following items included:
Xplornet WiFi Unit
AC Power Adapter
RJ-45 LAN Network Cable
RJ-45 WAN Network Cable
Ifany
parts
are
missing, pleasecontact
Xplornet
Support:
By Email: [e-mail]
By Phone: [phone]
*
What’s in the Box?
Xplore Hub 5 Hub 5 Power Cable
Yellow Cable Red Cable Green Phone Cable
Colors in packaging may vary
Before You Get Started…
•Your Internet connection should already be set up before you
begin setting up your new Hub
•Make sure you have all the parts shown on the “What’s in the
Box?” section.
•Make sure your computer, existing Hub, or any other Whole Home
Whole Home Wi-Fi Units are disconnected from Xplore Internet
access
•If you Hub is already installed, please move to step 4

XPLORE HUB |EASY SETUP GUIDE
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•
Hub 5
Hub 5
Hub 5
*
Setting Up Your Hub 5
Step 1: Connect your
new Hub to your Modem
Plug one end of the RED
ethernet cable into the
LAN port on your Modem
and the other to the RED
WAN port on the new
Xplore Hub
Modem appearance may vary
Step 2: Power up your Hub
•Connect the Hub Power
Cable to the power port
on the Hub and then plug
the other end of the cable
into a 120-volt wall outlet.
•The Power LED light at the
front of the Hub should
turn into solid green.
•The Broadband LED light
should also turn-on.
If the light doesn’t turn on,
please check the connection
between the WAN port at
the back of the router and
the modem
Step 3:
Check Your Internet
Connection
Before you connect to your
Hub, check the Internet
LED light at the front of the
Hub. It should be solid green
To Connect by Cable:
Connect your computer or
other device to your Router by connecting one end of the Yellow
Ethernet Cable to your selected device and the other end to one of
the Yellow LAN ports on the back of your Router.

XPLORE HUB |EASY SETUP GUIDE
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Hub 5
Reset
Setting up your Hub 5 (Continued)
To Connect through Wi-Fi: Connect
using the WLAN SSID (Network Name)
and password (WLAN Security)
printed on the back of the router
Once connected, open a browser
and make sure you can access
different web pages.
Once browsing, Internet LED light
at the front of the Hub would be
blinking Green
Tip: If still unable to connect, or if the Internet LED light is solid red,
perform a factory reset by holding the Reset button on the back
of your Hub for 10 seconds, then wait three minutes before turning
back on.
Connect Your Wi-Fi Units for Whole Home Wi-Fi
Step 4: Connect Your Whole Home Wi-Fi
The Xplore Whole Home Wi-Fi network enables you to have superior
coverage in every room in bigger homes. It does that by deploying one or
more Whole Home Wi-Fi Units in different locations to extend your Hub’s
signal. If you do not have this option you can skip this step.
1. If you already have Xplore Whole Home
Wi-Fi Units that are in use, you will need
to perform a factory reset rst using
the button on the back (hold
for 10 seconds, wait 3 minutes
for it to power fully). Repeat for
all units.
2. Plug the rst new or existing
Whole Home Wi-Fi Unit into a
power outlet near the location
where you would like it installed.
Wait 3 minutes for it to start up.
LED Light at the front of the Whole
Home Wi-Fi Units would be solid Red
while unit is booting up
Back of Whole Home Wi-Fi Unit
Front view of
Whole Home
Wi-Fi Unit

XPLORE HUB |EASY SETUP GUIDE
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Connect Your Whole Home Wi-Fi Units for Whole Home Wi-Fi
(Continued)
Hub 5
3. Press the WPS button on the back of the Hub 5 unit, and then
the blue WPS button on the front of the Whole Home Wi-Fi Unit.
The light on the Whole Home Wi-Fi Unit will turn blue, once it has
synchronized.
4. If it does not turn solid blue but rather ashing blue instead, then
the unit may need to be placed closer to the controller unit.
5.Repeat for the other Whole Home Wi-Fi Unit(s) if you have more
than one.
Troubleshooting: If the Whole Home Wi-Fi Unit light ashes in Red,
this indicates failure to sync with the Hub. Repeat steps 1-5 again.
Step 5: Connect Your Home Phone
If you do not have a Home Phone,
you can skip this step.
Connect your telephone by
attaching one end of the
Green Phone Cable to the
Phone1 port of the Xplore
Hub 5, and the other end
to your telephone base unit.
Corresponding Phone LED light
should turn on
For tips on using your Home Phone features, visit
xplore.ca/support/home-phone/managing-your-Xplore-home-phone-features/

XPLORE HUB |EASY SETUP GUIDE
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Tips for Getting the Best Coverage!
1. Reduce the number of walls and ceilings between your Xplore
Wi-Fi Hub and other network devices.
2. Place the Whole Home Wi-Fi Units at least 2 metres away from
electrical devices or components that generate interference like a
microwave oven, home security system or Bluetooth devices.
3. Make sure any Whole Home Wi-Fi Units are placed no more than
10 meters away from the Xplore Hub unit.
4.As much as possible, place the Xplore Hub in a central point
(or close to the central point) of the space to be covered, so
that distance from any Whole Home Wi-Fi Unit you are using is
reduced as much as possible.
Visit xplore.ca/support for tips and tricks on using your Wi-Fi service.
Managing your Wi-Fi Name and Password
1. Open any web browser on your device
2. Enter 192.168.219.1 in the address bar to access the Hub 5 login
screen.
3. The username will be “admin”
and the password will be
“adminXXXX” where “XXXX”
is the last 4 digits of the
D-SN found on the sticker
on the back of the Hub.
4.Once logged in, click on “Local network” on the top of the page,
then WLAN on the left hand side of the page. Here you can
change the “SSID” (the name of your Wi-Fi network name) and
the password used to log onto your Wi-Fi Connection
5.Click apply to save your changes.
For further information:
Go to xplore.ca/support/internet/ and navigate to the Getting
Started section.

|
300 Lockhart Mill Road
P.O. Box 9060
Woodstock, NB E7M 6B5
[email protected] 1-866-841-6001